Best Remodels And Addition in Minneapolis MN

So kind and helpful. Pilot light went out and instead of charging me a service call the person who answered phone was kind enough to walk me through the steps to get it back on. Would definitely recommend and use them for my next project. Thank you Norblom!!

UPDATED 6/28 (in response to owner): Eric emailed me, but never mentioned a resolution. He stated he would like to address the situation. Then, he would figure out the breakdowns and use it as a learning experience for his staff. I replied “Honestly, I feel like I’ve wasted enough of my time on this situation”. My original review provided all the info he needed, and it isn’t my responsibility to train his staff. Again, never an apology issued from anybody at the company. The owner doesn’t address why the problem wasn’t fixed on the original visit, why the tech didn’t show up on-time for second visit, or why I have to contact them for itemized billing. However, he did address the pricing which I stated I may have heard incorrectly. The $125 credit in no way is a resolution for these circumstances, as I was astonished that the company would charge me once more for an issue they should have resolved the first time. Lastly, this isn’t a “negative” review; it is an informative and accurate account of my dealings with said company. Remember, it is easy to bask in the glory of the sunshine (positive reviews), but it’s more vital of your actions when the darkness comes.

Original Review 6/26
I decided to use a local company. Called Monday June 11th at 8:23am and left a message. Kenny from service called back within 5 minutes and setup an appointment for the following day. I might have misheard Kenny but I thought he said $125 for service call and $55 for each additional hour of service. The tech, Cole showed up the next day around 8:50am and I explained to him the standing water issue around the HVAC system in my mechanical room. I decided to service the entire air conditioning system to correct the issue. The unit ended up needing 3 lbs of refrigerant ($70/lb), and Cole was finished around 10am. Cole told me the final amount was $445 and I would receive an invoice via email. I should have questioned the pricing at that moment, but I figured I could review the invoice upon receipt for accuracy. I wandered downstairs to my mechanical room around 2:30pm and realized more standing water. I immediately called Kenny, which he said a service person could not come out until tomorrow morning at 7:30am. It wasn’t terribly warm out so I just figured I’d turn off the system. The next morning at 8:20am I called Erickson because the tech hadn’t shown up. Kenny told me the tech went to another job in Coon Rapids instead and should be there next. I told him I had to be somewhere at noon so it had to be before then. Cole showed up around 10:30am with no recollection of being at my house and of course no apology for inconvenience. I followed him down to the mechanical room and he removed the evaporator drain line and blew it clear of debris. He said that was your problem. I questioned him at that time as I thought he said he cleared the line the day before. He then proceeded to charge me another $125 service charge. After Cole left, I immediately called Kenny to dispute the charge. I was met with great defiance and absolutely no understanding. He said things similar to we don’t warranty our work and what do expect from us. He said it was a separate incident as it was the next day. I told him I called 4 hours after first service so I guess it is my problem they couldn’t get back out same day. He finally agreed to refund the second $125 service fee only after he told me how lucky I was to be getting any refund. The next day, I had to email Erickson because I still didn’t have an invoice. As you can see below their invoices have no detailed breakdown of charges. I again emailed Kenny to get an itemization, and he provided an email breakdown (labor 1.5 hours = $235 and 3lbs R-22 refrigerant = $210). The $235 is a little sketchy as it seems they charge $125 service call and $55 for every hour and then round up to the next closest full hour. Again, I might have misheard on the initial call but the tech was here from 8:50am-10am (credit card charge at 10:07am), so just over an hour.

If you need a plumber- this is a great place- loved the customer service. Wonderful people and locally owned.

Had a plumbing leak in the basement, Brad showed up much earlier than expected and made quick work of the old galvanized steel piping with as little noise and mess as was humanly possible. Brad was friendly, helpful, and informative.