Best Auto Repair Service in Minneapolis MN

Always stinks to have to spend money on repairs for your AC, but the techs were great and everything went smoothly. I'd recommend.

Terrible customer service and I have video to prove what terrible work Jim attempted to complete at our home. He also spent more time in his vehicle than in our home. Still makes me upset that someone like him can stay in business.

Dean's was not honest about it's pricing and business practice. Told me there would be a $79 trip charge to come look at my AC that's not cooling. Then when tech got to my house, tech wanted another $370 diagnostic fee. If I don't pay the $370, he'll be on his way and I would just owe the trip charge. But if I agree to the additional fee, both fees would be credit to the costs of any work that would need to be done. I felt I was given no choice but to authorize the additional charge. After about 10 min, he stated AC was low on refrigerant, AC was old, and that he will be providing a quote for a new AC for me shortly. Anyway, I called 2 other AC contractors to get bids on new AC unit and got appointments the next day and quotes on the same day. Dean's didn't provide a quote until I called 2 days later, and its quote didn't include the fees its tech told me would be credited and the quoted price for a 13 SEER 2 ton Amana unit was $8775! The other quote I got were for a Bryant AC 15 SEER 2.5 ton for $6100 and a Lennox 13 SEER 2.5 ton for $6000. My experiences with Dean's is bad and I would not recommend them.

I went to the showroom and arranged to have 3 minor plumbing tasks done. We discussed they charge for drive time so I specifically requested they bring all tools and supplies needed so I would only have one drive time to pay. After being here approximately 1-1/2 hours I was informed they didn't bring supplies they needed so I would need to pay a 2nd drive fee or pay them overtime ($240 per hour). Eventually we agreed they would complete the job the next time they were in the area and waive the second drive fee. I live 2-1/2 miles from the intersection of 35W and the Minnesota River. Well, it's been over a year and apparently they still haven't had any jobs in the area ( i.e., pass within a couple miles of my house enroute to Shakopee, Savage, Burnsville, Lakeville, or Elko)

Had Mike come out on 6/18 to look at an issue in my unit, after a recommendation from the manager at The Plaza. Fast forward to today, 7/29, after numerous phone calls back and forth, Tom (the owner) has failed to even respond to multiple communications, including phone and email. Very unprofessional service.