Mc Lain Plumbing & Mechanical

If you need a Plumber, this is who you want to call. Professional Tradesmen work here, you won’t be disappointed.

Great knowledgeable plumbers

Had Mike come out on 6/18 to look at an issue in my unit, after a recommendation from the manager at The Plaza. Fast forward to today, 7/29, after numerous phone calls back and forth, Tom (the owner) has failed to even respond to multiple communications, including phone and email. Very unprofessional service.

I had them come to check a plumbing leak I had and was told they could give me an estimate, well I never heard back.

I have used McLain before and they have done good work. Their plumbers are competent. However, I had an appointment for someone to come out to my house between 2:30 and 3pm. At 3:15 I called and asked if they were still coming. A plumber showed up to my house at 4pm and was there for 5 minutes. He used a snake to go through my bathtub and get hair deep from my drain.

A few days later, I received an invoice for $145. $50 for using the snake (understandable) and $95 for an hour of labor (yikes). I felt the labor rate was extremely steep given that the plumber was a full hour late and only on my property for five minutes, so I called to ask them about it and share my thoughts. The person in the office I spoke to was very firm that that is their pricing and when I informed them that I would likely use another company next time the response I got was, As long as you pay your bill, I couldn't care less if you use us again.

I understand that they have to make money and that they have policies, but to get that response was incredibly unprofessional and that alone warranted this review.

McLain Plumbing always shows up quickly and they professionally take care of the problem and don’t do more than is necessary. Been using them for about a year and that includes 3-4 different issues from installing new sinks/faucets to replacing toilet parts and snaking drains. Reasonable,professional and friendly service technicians.

Best plumber in town.

Extremely professional and honest! Dawn at the office was easy to work with and Mark/Mike were straight up about my situation and easily could have started work that would have cost me a bundle, only to not be able to fix the issue, referring me to other companies (since they are not able to perform the work needed.) However I'll definitely call them again if needed and already told others.

The folks a Mc Lain Plumbing were the best. Called and they were here quickly, took care of the problem immediately. A-Plus Service. Staff are all great to work with.

Awesome !

These guys.... we had an issue with a toilet flow in a business I run. They showed up in a timely manner and quickly identified a valve that needed replacing. Took all of 10min. I got charged $95/hr plus parts, for them to drive 2 blocks and swap a small piece. They sent the invoice to a business email I don't have access to and my business owners have been out of town. McLain owner decided it was appropriate to call my personal number to lecture me on how I am a poor business manager and am not professional. Offered him another email to send the invoice to but he decided to continue his lecture instead. I hung up on him and he proceeded to text me about how I should be ashamed of myself and his services could have been free then sent pictures of the invoice. SO RUDE AND OVER PRICED

These guys are AMAZING. They were prompt, fast and clean. Knew exactly what they were doing and didn't give up until the problem was resolved. Now I know EXACTLY who to call for all of our locations.

Exemplary, and professional service!

I suggest you continue your search for a plumber and look past Mclain plumbing. I had been dealing with a Shawn Petersen(sp?) attempting to get a quote. Long story short instead of behaving like an adult and providing the reason for not giving a quote he simply allowed my calls and emails to go unanswered. When I contacted the main office and spoke with Krista she also failed to respond to my inquiry with either providing me someone else to give a quote or a reason for Shawn Petersen's unprofessional behavior. Lastly, I requested the owner provide a reason for this behavior. Ofcourse, it has gone unanswered. There's companies that deserve your business and those that don't. Mclain simply doesn't deserve your business Do not contact unless you want your time wasted! Complete nonprofessionals!

this place has the best plumbers in the area very knowledgeable very courteous and very good at what they do on time prices are incredible very very well-thought-out company there's a girl named Krista that I deal with always on the phone she runs the place this girl is awesome always follows up always says what she will do she will do great great great company highly recommended and I do a lot of work with these guys never had an issue

November 6, 2015 McLane Plumbing came out to do some work in the bathroom. At that time I asked if they could flush the hot water pipe in the kitchen and I was told the only way to solve my problem was to tear out the walls and have new piping put in.

November 18, 2015 McLane is out again different plumber this time and the pipe is flushed and water is running freely without tearing out the walls in 15 minutes. The killer was being charged a service charge a second time to fix what the first plumber could not fix when he was out the first time.

Now I don't mind paying for a repair but a second service charge was over the top when the first plumber was there and just couldn't fix it.

I asked for a call back from the owner at that time never got it and now a past due bill which I will pay and NEVER call McLane again.

Still no call from the owner as requested. Guess after the previous commenter I as well should quit waiting for a call.

Great place to get plumbing. I had hair and issues with my tub, and sink. These guys were care free to come out and take care of my problems. Great customer service and respect by Krista. I would refer all plumbing needs to them. Thank you McLain plumbing.

Highly recommend! Izzy and Alvin replaced our water line from the street to the home. They were the most polite and knowledgeable service people I have ever worked with. They were on time, friendly, and hard working. I could not have had more excellent service.

Always does great work.

Great company! Willing to show up 7/24 to help fix plumping issues.

I needed a toilet repaired...called them late in the day and the next morning they came out and replaced the gasket from tank to bowl.. the charge was for one hours labor and the gasket kit... total $109.50..professional, on time, good value..

McLain plumbing company a excellent plumbing contractor for your commercial and residential needs.