Best Hydronic Heating in Milwaukee WI

Contacted them to unclog my upstairs bathroom drain as well as about replacing my old drum trap. They were initially very responsive which was great but they never showed up the day of my appointment. I contacted them back and told them and they said someone was supposed to have contacted me about not making it but they never did. I did choose to reschedule since they were responsive so far. The next appointment was supposed to be first thing Monday morning and again they were a no show. Contacted them again about it but no response now.

Very unprofessional. Go someplace else.

Highly recommended. Had a very good experience. Hot water heater wasn't working so I called them and they kind of knew what was wrong after I explained the problem over the phone. They didn't charge trip charge. I called couple other places with great reviews on Google. All of them were interested in coming and charging a trip charge. None of them were interested in listening to the water heater problem. Buzz from Knauer arrived within an hour after I called. Fixed the hot water heater and the charge was very reasonable, one third of what others quoted. Has been 4 months since the service, no issue yet. Really really happy with Knauer plumbing service, reasonable rates, honest tech who won't over charge or try to over sell you. Highly recommended!

Something is Wrong Here!

Waited for a service call for over a week. Tech showed up unannounced, no phone call prior! Tech stated he had a different scope of work written on the repair order. During my week of wait, I spoke to 2- service advisors to clarify scope of work and was assured both times that my service call would be taken care of. The owner told me that it's not policy for them to connect to or work on equipment that's installed by others. I informed her that her techs have been showing up and working on, connecting to, and adjusting my HVAC equipment for serval years and none of it was ever installed by her. I even read names of techs and dates off of her service sticker that's on my furnace. She stated there's no record of service.

During my conversation with the owner, she kept blaming her inadequate staff for the miscommunication.

Take you money somewhere else- poor record keeping, unable to communicate to field staff proper scope of work and some stupid policy that is used for an excuse. She sends out thousands of flyer coupons for yearly a/c and furnace tune ups and they all don't go to customers that she did the original equipment install. How did I get one??

I wasted over a week waiting for a service call, took time off to be onsite for the service call, was told there's no record of me spending my hard earned money yearly with them and my work didn't get done after I was told twice that it would.

I contacted D and M Heating Cooling; they said NOT A Problem, we'll connect your equipment, we'll take your money! and we'll do it the next day!! And I'll have them back doing my yearly services(they had records of me calling when I was soliciting services years back?!?!!) and look forward to leaving them a positive review with reflections of how this non professional company turned me back onto them.

Who ever it was that showed up caused me to absolutely hate Carl, his company and HSA Home Warranty folks. I work third shift, so someone banging on my door at 3pm is like someone banging on a first shifter's door at 3am. When I answered, he bitched me out for taking so long to answer the door. He put a hole in my ceiling which I had to pay another company $650 to fix. He charged me $75 and said there was no leak, that the shower upstairs needed to be resealed. He left a complete mess which he said he would not clean. So between my $725 I spent on just that, I still have a broken garbage disposal, and a leak from the toilet during flushing that drips from the ceiling in the basement. If I call for these, I'm at an additional $150 just for the visits which would bring my total to $875, with nothing getting fixed aside from the hole in my ceiling, add in the cost of the home warranty and feel totally ripped off.

Save your home warranty money and when there's a plumbing issue, use it on some other company, Carl has enough bad reviews.