Mr. Rooter Plumbing of Southeast WI

Free estimates but couldn't really find the problem. Nice, polite staff.

James gave 110% effort. He had to make multiple passes using multiple machines and never gave up until the video inspection was clear... Broken sewer main! Next day Tim came out to locate break. Again, top notch service. Extremely professional, polite and patient. Would highly recommend. From Kimberly in the office to techs in the field... Class operation.

Jakob did a great job. On time, fast, professional work. Highly recommended.

I can’t say enough about how well we were treated today. We had a tiny plumbing “emergency” and as I often see Mr Rooter trucks in our neighborhood I figured they were the people to call.

My call (at 1pm) was answered pleasantly and I was told that someone would absolutely be out to the house between 6-7pm, but that it was possible someone would be here sooner. I got a call at 2:15 and Tom was here about 15 minutes later.

Not only was Tom knowledgeable but he was also kind and really interested in sharing his knowledge with me. He quickly came up with the quote to fix my problem and as soon as I agreed he got right to work. He had everything fixed and cleaned up quickly and then answered a couple of little questions I had before he was on his way.

This was the first time we’ve had to have a plumber out to our house and I could not be more satisfied with the service that we got.

⭐️⭐️⭐️⭐️⭐️

I had a clogged sink and the plumber was here for 1.5 hours and estimated the work at $1200 and needed a 2nd plumber to help (therefore I’d pay for 2 plumbers!). I asked him to leave and said I’d get another plumber. He called his manager to come over and miraculously changed the estimate to $300. I was totally taken advantage of as a woman, and asked them to leave. I still had to pay them $140 for their time but zero work. The next plumber who cane finished the job in an hour and charges me less than $200! This business is a rip off. If I could close zero stars I would.

The Service Technician, Joshua Winters, arrived on time. Joshua was very professional, explained the procedure of video sewage pipes and submission of vide to the city department. Only gave 4 stars because waiting for the city to review the video for further instructions on repair. Once receive directive from the city and the estimate from Mr. Rooter will decide if Mr. Rooter will do the repair. If Mr. Rooter does the repair, will reevaluate all services. Thank you, Joshua for the wonderful service you have provided thus far.

My plumber couldn't fix the leak in our upstairs bathroom in the tub. He told me it was fixed but it wasn't. I have to use a towel, on the kitchen counter to collect the shower leaks,after a shower upstairs. Very disappointed 😞

I called in the early afternoon and James came out and gave me an estimate. I had two new sump pumps installed by night time.
All the other plumbers that I called couldn't get to me until next week.
He did a great job and yes i have more things that i will be calling to get replaced.
Thank you so much James and Mr. Rooter.
Carol

Knowledgeable and friendly technicians. I'm Beyond happy with the service we received. We used a local plumbing company previously, they left us with water on our floor and the problem not fixed, still charged us $500.00.
Mr. Rooter is the only plumbing company that we will use from now on!

Mr. Rooter was fast and easy to work with. The Technician, John, was on time and professional. He walked me through the process and provided me with several options. I would absolutely use them again, or suggest them to others.

Will be shortly and I am new to samsung cell phone. I need to go to my empail to read rooter's messages on my email. Now...

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The team came quickly and effectively addressed the issue, alerting us along the way.

Handyman helped to remove a frozen screw from an old hose leading to my washing machine. Screw was necessary to be removed in order to set up a new washing machine.

Quick, friendly, professional. Expensive for work performed.

They didn't have time to fix what I called for. They did auger my bathroom drain and charged me over $1000. One service I booked more than a week ahead was to fix a gas leak. He opened the shutoff and puttied it stuck open. Now it leaks more. Also, I'm sorry Shannon; you were great and all he did was complain about you. I've used Mr Rooter before and I was so happy. Now I'm disappointed.

John Pucely was very professional and did an awesome job. Very polite too.

A 123... fast repair. Not any problem at all.

We had a backup affecting the bathroom/kitchen. I called Mr. Rooter and they had a tech out within an hour and half. We were originally told within 30 minutes, but the tech was farther away than expected. They called me immediately to let me know they'd be later than expected which I really appreciated because it's very common for companies to give you a time window and then show up 1-2 hours late. They were very up front which i thought was great customer service. The work was done very quickly, and the tech, Tony, was incredibly knowledgeable, friendly, and got our problem fixed right away. I was wary about emergency plumbing services - but I don't regret calling Mr. Rooter at all! Great service.

Timely, knowledgeable and affordable!!

Dave made the experience. I had a backed up drain and a leaky faucet. Dave came out same day-within a couple hours to get both fixed in under two hours. He was kind enough to explain the process and let me watch as he was working. He gained a repeat customer if I ever need the services again.

Tony was great. He came in and examined my line issues and quoted a price. It was higher than I expected, but after he explained what was wrong and what was needed to correct the issues, it was worth the charge. He was very easy going and answered my questions about what he was doing and how to prevent the problems from happening again. When snaking a drain will not correct the problem, you should call Mr. Rooter.

Professional on time, and very knowledgeable!

unclogged my bathtub in under 1hr. reasonable price. very professional and know what was the issue right away

They were able to solve my problem the same day.

Prices are very high. I took off toilet and tank. They charged me anyway for removal charges anyway, $200. $200 to put same bowl and tank back on.back on. At my house for 1 hour. Seal was $35, only part new. Buy same part at home depot for $11. Get friends and buddies to do the job. I am 72 years old and definitely being taken advantage off.

Had an issue with a toilet on the weekend. They came out diagnosed and fixed the issue. Timely, friends professional and very reasonable considering it was a Sunday. There was no extra fee for the weekend. Joshua was fantastic.

Proficient, professional, polite, efficient, friendly, quick, neat, quiet - very impressive.

We had a good technician clear our sewage lateral using a video camera. He was knowledgeable and answered all questions. However, the service was very expensive, and we did not get a proper bill till three days later, after asking several times. Since this was a $1,100 job, we were expecting to see what exactly we were paying for sooner, rather than later. It turns out the invoice included a 3-year membership, that supposedly, saved us money on the $1,100 job, but for which we had no details till three days later. We certainly would have liked to see what this membership was all about before we paid, and not after, even if it saved us money.
Also, a quote we asked the same day the lateral was cleared, and which was for an urgent job, came three days later. By then (and luckily), we had this urgent job done by other reputable company, at a third of the cost of Mr. Rooter's quote (when it was finally produced). All quotes we received from Mr. Rooter were at least double the amount of quotes we received from other reputable plumbers.
When I gave Mr. Rooter's own internal review a 5, instead of a 10, a woman contacted me to talk about it. We were overseas, but we called her back and said we would be happy to explain upon our return. We have called twice, but still no answer to our calls. Thus we are writing this review with the extra aggravation of not having our calls answered.
It seems the administration side is slow and unresponsive, and does not offer proper back up to the technical side. This includes very overpriced services, where Mr. Rooter is pricing itself out of the market. Do not recommend.

Called to get a quote for a new well tank. Tech showed up hours late after the originally scheduled time, originally was told he was just running late and I should hear from him in an hour and over two hours later he finally showed up. The quote was also around 800 dollars higher than ever other place I’ve had a quote from.

I would highly recommend Mr. Rooter for ANY plumbing project you may have!

I called in October and they told me they only do septic . I have always used mr rooter as it is a easy company and first I called now I'm mad I see they lied to me and my water is still broken I could of had help but they wouldn't service my home. I called back and got a appointment this time I prefer them because they are reliable and talk over the repairs with you and you can combine your mr electric account

I had Jakob come out to our house 4 days after my son was born and we had no working sinks or laundry. This made the new mom very uneasy. Jakob came out and was so curious and well spoken. He walked me through everything that he was doing explained how much it would be before even starting and made sure I was comfortable with the price. He had such little room to work in our basement but he came and left without a trace except for our working plumbing. If everyone at this place is half as good as Jakob, it’s stellar!

Installed whole house water filter. Excellent work, well represented and extremely professional. Highly recommend contacting them for your plumbing needs.

Mr Rooter is very responsive and easy to work with. Annual root maintenance is painless and reasonable.

We will be calling Mr Rooter from now on for all of pur plumbing needs. Anthony was super professional and was able to get our problem solved quickly and for a reasonable price. I am very happy with the service we received and I would highly recommend Mr Rooter for your plumbing needs.

David was thorough and professional.

Tom did a great job with our problem and solved it the cheapest way possible! He was respectful and informative when I told him I wanted to see what he was doing. 10/10 would recommend and go back!

Very friendly and courteous. Good value.

came out with 2 hours of our call 11/6

Would not return my request for information. Very poor communication. 1 star.

The quality of the work was fine, but for the second consecutive time that I've used Mr Rooter Plumbing, my $25 Off coupon was not applied to my invoice.

We had a frozen shower drain wast too much.

I definitely do NOT recommend Mr rooter. We
Had sewage back up in our basement. I had someone come out to look. Paid 500 just to use the camera and didn't look at both stacks. They quoted me 4k to do descaling. I called around for a second opinion and im so glad I did. IHN company came out and looked down both stacks and found the problem that Mr rooter missed. Did the work for half the price. Mr rooter is way over priced. IHN company was on time, professional, explained everything to me. So happy with them and would recommend them before Mr rooter any day

Tony was exceptional and jetted our sewer line after the previous place left roots behind to block it up within a couple months. He not only cleaned the lines but pushed excess water in my flooded basement down the drain and showed me how to relight my water heater after the flooding knocked out the pilot light. Good guy. Hard worker. Great job. Plus he was patient with my 86 year old Dad.❤️

Plumber was aware of issue and went right to work. He was neat and professional.

John did an excellent job of installing a new bathtub spout in one of our bathrooms and installing new hand-held showerheads in both of our bathrooms. He was able to obtain the identical spout to match the existing fixtures we had installed when our bathrooms were remodeled about 17 years ago! Excellent service, and we liked the e-mail/text notices we received confirming each appointment and when John was on his way. We will definitely use their services again and highly recommend them to anyone we know who is looking for a plumber. Only four stars given because of the delay of the distributor in getting the spout to them.

We had an issue with the main drain out of our house. The water would back up and flood the basement. Called Monday morning at 7:30 and Jennifer had a technician at our house at 9 AM. James the tech. well explained the issue of tree roots in the clay pipe and gave us several option and prices to resolve the problem. Very professional and affordable. They do great work and give 110%. Would recommend to any one!

We had Robert come to fix an outdoor faucet that had been broken several years ago. He arrived shortly after we were informed he was on the way and was very friendly. He and his trainee got right to work and had the faucet fixed in under an hour. Great service overall and they were also really nice to my dog!

Techs were very professional, unclogged 2 sinks very quickly and efficiently. We now have an account with them and will recommend them to anyone! Thank you!

Top shelf Company..the best

Very caring business and on time when scheduling.

I first used them when I moved here to install my whole house water filtration system, another under the sink filtration for drinking water and a water 03 processing unit for washing machine. My water pressure was low when I moved here. They told me about a pump I could install to help this. So I had them install that and its been working great

They later handled a leaking problem from the washer unit (not purchased through them, but required warranty replacement) My water heater then failed and was leaking at the top, so I had them replace it. Recently the water processing unit for the washer just started leaking from an internal problem (Same unit that was replaced before per warranty from Edenpure. Stay away from that model. Use other company's) So I purchased a different model from another company and had them install it in place of the bad unit. I will be having them back for some other installs in the near future and they are my go to in a water emergency. They are always helpful, provide extra info and suggestions. Plus they have a low cost advantage membership that saves you more.

I would recommend Mr Rooter Plumbing. They were able to get me in the next day to get a water heater replaced. Technician Anthony Fletcher did a great job

All the staff was very professional, very easy to work with to get everything taken care of.

Professional as always! Came on time and very helpful with the work that needed to be done! Went far and beyond the work ethics.
❤❤❤

I will not use anyone other than Mr Rooter. Total satisfaction!

Mike S was very professional and efficient with finding and fixing the shower and tub leak. He also informed of other things . I'm impressed.

They are always very knowledgeable, and give their honest opinion on what is best. Friendly and helpful.

Sewer backup in the basement of home. They sent out the same tech that helped us 2 yrs ago, to take care of the problem, he even helped to squeegee the water while I hosed it down.

Jonathan came out and checked out the basement's metal pipes and advised us that we should replace them with PVC - thanks for the advice for this very old home! Clog was taken care of quickly and efficiently. He was on time and the office called a bit later to answer any questions and inquire as to my experience. Great service at a very reasonable cost.

John from Mr. Rooter did an excellent job. He was late, but the office called and not only informed us he would be late but also told us why and gave us a new estimated time of arrival. The company communicates very well via calls, texts and emails.

John diagnosed our problem (clogged up kitchen sink that had not drained for days) and fixed it. He also crawled down into our disgusting crawl space to try to figure out how the pipes had been installed!

They did charge more than I paid in the past for snaking out clogged pipes, but John told me upfront how much it would be and got my approval.

John was professional, thorough and very nice. I recommend him highly.

Came in, found the problem. Told me what it cost and repaired it.

He was great !! Excellent customer service Timothy Bettis !! Definitely would recommend him. Thank You

Basement drain unclogged.

They arrived ahead of schedule, reviewed what was needed, gave me a quote and installed real fast and professional. Outstanding work and I would definitely call them again if I ever need work done.

John and Taylor were great in installing my sink and faucet!! They really cared about making sure they met my expectations and even went above and beyond to explain some of the issues with the current piping and how they would fix it. Great team!!

Shawn was fantastic. Would highly recommend!

Very affordable.

Fantastic contractors. A real go to person

Wonderful service
Water heater tank finally went on us and I called Mr Rooter for help.
By 6pm, Tim had come out and installed a new water heater.

Prompt, efficient, polite and very economical

Great experience. Thomas solved my problem at a reasonable price.

Quick courteous, friendly.

I had Mr. Rooter come out after sewage backed up into my basement. They brought a snake and a camera, cleared out the pipe which was full of roots then got stuck at the 50 foot mark. I was told the lateral is collapsed so he couldn't get past it. The video from the camera was so grainy it did look like the pipe was collapsed. After being told it would cost somewhere around 10k to fix, I decided to get a second opinion and thank God I did. I had JR Plumbing come out to pinpoint the collapse, but with their equipment we were able to see the collapse was just a 90 degree turn in the pipe. They were able to go all 80 feet to the main sewer. I just saved 10k in unnecessary work! Mr. Rooter would have dug up my entire yard and charged who knows how much just to find out they were wrong.

Very professional and informative. Our pro David was great he took care of the blockage in our main line no problem after last plumber said they couldn’t do it and passed on the job. Will definitely be having some work done in the near future.

Our technician Tony was on time. We were charged the quoted price. He performed the job & repaired our issue. He explained what caused the problem as well as showed me video of the system. We were satisfied customers.

Great experience with this company the tech was professional friendly and efficient with his work

Robert was fast ,got the job dun in a little time and check for other problums.

Plumber David S. was on time, thorough,pleasant & professional. I am requesting his services for future projects.

Very good communication and follow-up. Professional, courteous, and efficient.

Fast and knowledgeable technician

So it would’ve been a perfect 5 stars. They were on time, finished the job quickly and efficiently. I only take issue with them not wearing a mask. I didn’t even really think about it till I was paying, but I mean there’s a mandate and they in and out of who knows how many homes. I go to homes for my job and we need to wear mask. I wouldn’t even take issue with them taking them off while working but they didn’t even have them. KInd of a presumption that idc if they have one. So they did excellent work, and I’m a young guy so not too concerned about getting the rona but if u elderly or at risk if u get covid u have a right to be aware of this and maybe request on the phone they wear one or go somewhere else.

Says it's 24hr service but it took 13 hours to get a call back, however once I was in contact with the technician everything went smooth and the technician was very knowledgeable and great to work with.

Hooked up dishwasher. Hooked up water line to refrigerator.

I initially called this business because my shower wasn’t working and was running water nonstop. They listed me as a crisis call and were going to have someone come right away but I canceled once I was able to figure out my own shower issue. I ended up using them to fix my garbage disposal, which had been broken for almost a year. It took them only two days to come check out the garbage disposal system. It was fixed in about half an hour. I needed a whole new system. It was kind of expensive, over $500 for a new disposal and the labor put into it, but it had to get done. The plumber was very professional. I would use this company again.

Came over to the house diagnosed my hot water heater problem very professional was able to diagnose that the gas valve from RHeem was bad.And came back and reinstalled the new one everything is working properly great job thanks

Our shower broke Sunday afternoon, we called and they even worked with us to try to not get the weekend rate. You can tell they care about their costumers.
When it came time for the appointment, we recieved noticed that our technician was in route. John made sure i understood everything we should be looking at and was very knowledgeable about common issues. He explained everything with the invoice and when the problem was different than expected, let me know, and adjusted the bill as necessary.
Would definitely work with again!

Tried to setup an appointment with Mr. Rooter Plumbing Service with services they told me they were familiar with and they could perform. Originally I was given a quote, than contacted again that they forget to add in fees for permitting. I was upset that they forgot to quote this in the beginning, so after being honest about how I felt about that they decided not to do business with me. I even tried to make the situation easier for them by changing some of the services I needed, and they still declined. Turns out that the permitting fee I was quoted is nearly double what the city charges for permitting, and hence larger in price than what other plumbers charge for the same fee. I would not trust this company to do plumbing since they are not upfront about non-incidental fees and charge more than they should for said fees. I suppose it is a blessing they decided not to business with me anyhow. I would give this place 0 stars if I could for their unprofessional attitude and unbusinesslike qualities.

Excellent service!

I recommend it. It was just thebadd said. They explained what was wrong,howbheybwould fix it and how much it was going to be. No hidden fees.

Had plumbing for a dishwasher and a garbage disposal done. A few months later my pipes were separated and the owner had to come out to fix my issue I get told “well the first installer did this and should have done this” few more months go by I spring another leak this time in a different spot. They did not stand behind the work done this time and wanted to charge me close to 300 dollars to fix it after cancelling my apt I had already made. The first guy to come out to my house did a terrible job and now I’m paying for it 1400 later. This is not what I signed up for there is no reason I should be in a situation like this I paid good money for them to destroy all the new product I wanted In my home I did the same project in different house cost 1/2 less than what this company made me pay for... terrible people they just play face.....

6/5/19
In regards to your reply that was an accusation made by your receptionist which is FALSE. That was not what had happened the sink had a stopper in it to soak a dish when we started to notice the leaking we REMOVED the stopper to drain the water and called right away. So we did NOT try to “unclog” the sink because it was never clogged. I’m not done writing reviews for your company this kind of theft is wrong I discourage any one for ever choosing your Buisness for any type of work after this experience.

Jacob was great! He cleared my drain pipe after another company said the pipe had collapsed outside. Very professional, friendly, and thorough. He represented the company WELL!

We woke up at 5:30 AM to find our septic pipe backed up! I called and they answered immediately and had a gentleman out within an hour! Solved the clogged pipes from house to septic!

Our septic was pipe was clogged. Anthony and John had it rootered probably on 15 minutes. Fast and professional. Would definitely recommend and use them again.

They were great from start to finish. He came out same day, was very knowledgable and shared that with me. Fixed the problem quickly and works perfectly now. I will definitely be calling them if I ever need a plumber again.

Did a good job unclogging the drain. The technician was knowledgeable and friendly. I highly recommend Mr. Rooter.

I was preparing to go to bed at 10:30 p.m. and I went into the bathroom and was shocked to see my toilet bowl overflowing onto the floor. I threw down bath towels and then the water seemed to stop for a while. I went to the computer and looked up 24/7 service and found Mr. Rooter Plumbing...I called and left a message. Within a short time a very understanding woman called and told me that I could have an appointment for 10 a.m. the next day. I took the appointment and did not sleep any that night. I kept looking to see if the water in the toilet was rising up more. It wasn't. So early in the morning I got a call from the woman who made the appointment and she said that the service techs would be at my home earlier...about 9:15 or 9:30 a.m. They got here and told me what they were going to do. They took the toilet off and got a machine that could look down the sewer drain and see if it was blocked. It was...with tree roots and toilet paper causing the sewer to be blocked and when the toilet was flushed during the day and earlier that night it could not continue on to the main public sewer...so it backed up and flooded my toilet and floor. The two service techs did a fantastic job and thank God they were able to clear the sewer line and everything is back to being normal. I give them 5 stars because of such fantastic work. I recommend Mr. Rooter Plumbing of Southeast WI to my family and friends.

We were having problems with our sump pump running every 30 seconds. Other companies blamed it on a number of different causes but no one could show us what the issue was until John from Mr.Rooter came to our house. He evaluated the situation and offered to do a dye leak detection test to look for a failed clay dam. He did the test a few days later and we finally had our answer. Now at least we know what needs to de done to fix our issues and hopefully we can have a dry basement. Thank you John.

Happy with the service call. But, unhappy that the work I had done by your company in 2013 did not last. Had the entire line relined to the city sewer and was assured that this method was so much better than replacement of the line. But, we now have roots in the line so bad that it totally blocked the line and that this will be an ongoing problem. I would like to know what we need to do to resolve this issue rather than calling your company out every 6 months to a year to cut the roots out.

Shane arrived on time and was personable and knowledgeable.Did a terrific job fixing our plugged, broken pipe. Always happy with the service and work done by Mr Rooter.

Great service, service man came the same day I called .Job was done in just one hour. Cleaned up the area very well. I would call Mr.Rooter again if I have problems again.

Mr. Rooter diagnosed the toilet problem and repaired a leaky gas connection, going above and beyond by securing all the adjacent gas line connections and by installing a better quality toilet ring to solve the leak issue. The service provider worked quickly, knew what he was doing and was very professional. I would call Mr. Rooter again for future repairs!

Re-aired my well pump

Very pleasant experience. Mr. Rooter rep ( John) was very friendly and explained everything very clear and in detail.

Sewer backup ,checked for problem. They just inspected, ran toilets, showers ,tubs, and sinks. Could not find problem, probably something stuck and flushed thru.

Very professional during all steps in the process of reconfiguring our natural gas line to accommodate our new stove. We called several companies and Mr. Rooter was the only one who followed through on presenting a quote, scheduling the work, and completing the installation within the estimated time. I will most definitely choose Mr. Rooter if the need presents itself, just hoping it doesn't! Thanks for the great customer service, calls, texts, and for the professional work Shane and Taylor completed!

The service was excellent, Joe worked very hard clearing out tree roots in the main sewer would not give up until he got all of them cleared out, used his camera every step of the way even showed me what he was seeing.

Unreasonable price for 15 minute job $284 for 15 minutes on are places online where cheaper

I had a really bad problem with a clogging sink that was worst than I thought and calling this plumbing service was the best idea, not only were they professional but didn’t leave until everything was ok. I would recommend it a 100%.

We had a sewer backup late on a Friday afternoon, anithet provider was supposed to show up on Saturday morning but never did. I called Mr. Rooter about 3pm and a very helpful plumber arrived a little after 5pm. He did a quick inspection and gave me an estimate (which held true) , performed a snake of the sewer pipe and also performed a clean out on our kitchen sink stack (which wasn't causing the problem, but needed to be done). I was thrilled withe response time, the cost and the gentlemen helping us (Dave). I was a little skeptical of hiring a chain company over the internet, but would definitely recommend and use in the future.

Very professional Fix the problem on my furnaceWould recommend him to anybody

Charged $1900 to remove and install a 40 gallon AO Smith water heater (non energy star six year manufacturer warranty) located on the ground floor. Took 2-3 of men four hours to do it. Did not extend over pressure drainage pipe into drain six inches away. Will have to do it myself. Would had required two elbows and no more than a foot of pvc pipe but didn't do it. Isn't this what plumbers do? Can result in a serious issue to human safety and the furnace next to it if it ever discharged steam and hot water. For the price I would expect a 100% complete job. Service was prompt and on time.

Mr Rooter Plumbing came out to take care of our failed water heater in an emergency. They were efficient, courteous and did an excellent job. Great to have to complete a few other minor projects while they were onsite too!

Excellent!@

Great!

Very professional and informative will definitely use again

Experience with Mr. Rooter was great except for the price of a job that lasted only about 40 mins. Which averaged to about $21.00 a min!

When setting up our appointment the woman on the phone was very kind and professional and was able to get us in the schedule for the next day! John was incredibly professional when he came out to actually complete the clearing of our clogged auxiliary sink drain. He was able to pinpoint and clear the clogged location with ease after I had described the issue that was occurring. Will definitely be calling Mr Rooter again if we have another plumbing issue! Thanks!

We had a new counter top and kitchen sink installed which required the plumbing under the sink to be redone. We also had to have a new kitchen faucet installed because of the number of holes in the sink. The entire staff was personal and professional. They arrived on time, performed the work as quoted and was within budget. Very pleased with their work.

Josh the technician was great. He was very competent, polite and professional. His explanation of the problem and how to resolve it was very much appreciated. I would not hesitate to use their services again.

Toilet sewer pipe was backing up and not flushing. They came out same day and got us unplugged and removed the roots. The toilet works well now. Also, the sink drains work well.

They texted me when the plumber was on the way. Plumber recommended professional work, while also did the most cost effective way.

They were very unprofessional and rude, over priced and gave me false information as far as charges. The job was incomplete and also I had to call them back 48 hours after service Because our entire facility flooded right after I do not recommend any one get services for them also their CSP was very rude after explaining they falsified information given. TERRIBLE SERVICES

Always good every time.

I had James from Mr. Rooter plumbing come over and he arrived on time, was very respectful, and made sure all my questions were answered prior to him leaving. He offered suggestions on how to fix a problem that he couldn't do. Overall, he was a great service technician!

Fast, Clean and Professional

Great experience overall. Friendly receptionist and plumbers. Explained everything in detail and answer all questions. Will recommend and use again.

First time customer. We needed a new water heater as our previous one was 30 years old and on its way out. (Yes, you read that right, 30 YEARS OLD!) They were able to get to us in a timely manner. David (the technician who came to replace the water heater) was very professional and really knew his stuff. Explained things to me clearly, and as luck would have it, was able to get it installed the same day, too!

Couldn't be happier with the service we recieved! The only painful part was the bill (who likes big repair bills anyhow?) but we have reliable hot water now, and it was worth the money! Would highly recommend!

Great job
Great customer service
David is a true professional

Very professional... Thank you guys :)

Everyone is extremely pleasant and professional. They had the proper equipment to diagnose my problem and gave me several options to fix the issue. Definitely will refer and use them in future.

Great work very professonal tecnician. Installed dishwasher did a clean install works great . Would definatly use these guys agian !

Mr.Rooter is a plumber you can trust. I always feel comfortable with them because the owner John Donovan has been not just a plumber but a problem solver who conducts business in an ethical manner. The franchise also has ethical business practices they expect. While plumbing is usually pretty expensive, I always feel there is value in the solving problems with them.

I had shane come over and do some work on my water heater. First of that guy is awesome and is very knowledgeable when it comes to plumbing. He just looks like a plumber and boy did he perform to the standard. Will recommend to anyone for their plumbing needs

Technician was awesome, timely, and extremely informative.woykd absolutely recommend and use again if needed

He was very neat right on time and did a great job with my problem would recommend them to anyone.

Always appreciate getting service the same day; never had to wait to get something fixed. The plumber they sent out was good and worked with our needs.

When we heard dripping in the basement on a Sunday night and found out the pipes were all backed up and leaking through the floor, we were not pleases. However, we were pleased with Mr. Rooter and his team of courteous engineers who opened the pipe and also found out that our tree was growing into the pipe and needed to be cut out. the price was affordable and we were happy with the service.

I had a great experience with Mr. Rooter. Robert Leonard arrived in less than an hour after I called to request service. Our utility/laundry tub was not draining and he was able to fix it very quickly. He checked a few other things to make sure we didn't have any other problems and when he left everything worked perfectly. Today is a day and a half later and everything is still working great. I would definitely recommend Mr. Rooter to others and I will certainly use them again.

They are absolutely horrible. The service we received was not acceptable. They were late, the plumber Bob was extremely rude, and did not want to do the full service that we needed. When we called the operations manager Jennifer to try to get someone back a third time to complete the job, she was also very rude and refused to send someone out, despite the fact that we had paid for a membership with them. I do not recommend using their services, there are other local places that you can work with.

Very over priced

Our service tech was great and very personable. Would recommend and will use again.

Anthony did a great job! He was able to quickly diagnose the problem and get it fixed. He was professional, thorough and really listen to out concerns.

Had a water heater fail and not much time to address. Mr. Rooter was able to get someone to me the next day, and the plumber Dave was outstanding. He explained options, talked about how to update things out of code and dealt with all the surprises the job through at him.

great

John D. did an excellent job installing the tankless water heater in my house. His patience, thoroughness and careful attention to every step made me feel confident with his work. He is a skilled professional with a wealth of experience and wisdom!

Do NOT USE THEM!!!!!

This is 2nd time with Mr Plumber and every bit as satisfactory as the first. We had different techs but they were equally friendly, fast and efficient! Will call again when the need arises.

Great company that provides excellent service! Look no further!!

Service person found clog in lateral, openef the clog, then scoped the line for further issues. After seeing roots penetrating clay section of lateral, he sent a cutter head down, cleared them out, and confirmed he did with his boroscope.

They came out very fast and fixed it. We will call them every time. Thanks

Had Mr. Rooter out again. 3rd-4th time having them to our house. This time Dave was our man. Have been amazed at how professional and fair these guys are time after time. Great employees every time! Dave was super friendly, helpful, prompt, and said he'd actually forward pics/videos of the work to my email along with my receipt. Highly recommend Donovan Service and SE Wisconsin Mr. Rooter. No reason to look anywhere else!

Very professional and on time.

Used a camera to look for blockage in underground discharge pipe from sump pump. Dave, the technician, was very accommodating and knew what he was doing for sure. He didn't rush, took his time and analyzed the situation.

I had a drain clog in my shower and they were able to get someone out same day. Anthony was very professional and did an excellent job, got it done fast and everything runs great now.

EXCELLENT WORK AND DETAILED

I had called due to our floor drain in the basement backing up. We had had bushes in the front of the home and the roots had started growing through the pipes.

I was given a one hour time frame of the service person arriving, and was sent a text message with the tech's photo in it before they arrived.

Mr. Rooter was able to come out same day (on a Saturday), and gave us a complete quote of our options before performing any work. The work was completed same day, including recommendations on how to maintain the work that was done (using root killer, etc).

Very professional and helpful! Would highly recommend.

Cleared roots. Very nice and informative. Joshua Winters was great

They installed a new combo boiler/ water heater in our rental home- it was a great experience

Called them three times and no call back from service tech. Lousy customer service. Don’t waste your time. Call someone else!

Had a problem with leaking pipe outside. Anthony was great and helpful. Gave some really good advice and helped me understand my plumbing situation. 10/10

they had to Cable my bathtub drain. Next time I will replace them I. The pipes

John is a true professional of his trade, and his technicians were clean fast on time and friendly. Kudos!

Mr. Rooter was very quick. The tech was very professional. Would definitely use them again :)

Highly recommend. John the owner is wonderful.

Was able to get an appointment on the same day. Plumber arrived in the timeframe that quoted and he was very professional. Was able to fix our problem with what I consider a reasonable charge.

Thank you!

Josh was very friendly and explained things as he did them.

They were able to come an hour after I called. Plumber was friendly, professional and knowledgable. Fixed my problem in an hour. Great work for the money paid.

We have had Mr. Rooter come to our house on 3 occasions. Each time, the plumbers were knowledgeable, courteous and efficient. Recently, Jim and Robert Bob came out to the house and both were incredibly fast and super nice. I especially like the little thank you gifts that Bob gave me {coffee mug, magnet, pen and a mini USB cord attached to a little Mr. Rooter lol .!} The receptionists are also awesome.! I would definitely recommend Mr Rooter to family and friends. And while I hope I don't have any plumbing issues in the near future, if I do I will be calling Mr. Rooter.!

I really appreciate all their work and effort they put into fixing my bathroom. Only thing I wish they would’ve did was clean up the mess that was made in effort of unclogging the pipe. I mean they wiped up but not thoroughly. Still amazing job that 3 previous plumbers couldn’t do.

They deleted my review after I had submitted it this is not spam they caused a basement flood end of story if you're plugging something into a power outlet long term and you're tech cant realize that it would eventually fall out because it was loose to begin with and cause a huge basement flood shame shame. Stop deleting my review its gonna keep going back up I promise you

Thomas arrived on time & was extremely professional. He made sure I understood the issue & gave me options. I will definately use them again if needed & would recommend to friends & family.

backed up drain

Very prompt service. Reasonable rates and very good workmanship (have hired Mr Rooter for two projects).

Mr. Rooter did a great job. My house is older and had quite a bit of galvanized pipe, and the pipe was over 50 years old. Dave from Mr. Rooter worked quickly and made sure the job was done a economically as possible. He stayed on task and kept working through several complications that are typical of older plumbing. He was great to work with and I would highly recommend him.

Awesome

Mr. Rooter has always provided us with professional service from our rental properties to our construction projects. Great people, wonderful owner and will get the job done right, the 1st time.

Kevin and his co-worker did a excellent job and they were very knowledgeable with plumbing services.

Thanks, job well done, and keep up the good work guys.

When we were on a time crunch for closing on our house Mr. Rooter provided the work we needed . They went above and beyond making sure all work needed was finished. I can not say enough about how happy we were with them. Thanks again John.

We have an old house and with old houses comes problems. We had a leak somewhere between the kitchen sink and the laundry room downstairs. Kept finding water down there. We were so worried it was going to cost us an arm and a leg. Thankfully the plumber, David, knew what he was doing and rerouted the problem and put in new piping and it was reasonably priced.
Thank you Mr Rooter's for coming out the next day and fixing our problem right away and on the spot. We didn't have to wait for parts to come in or anything like that.

I would definitely recommend Mr. Rooter of Southeastern WI. We've had several plumbing issues in the past couple of years and couldn't be happier with Mr. Rooter. Everyone we have worked with have been professional, knowledgeable, and friendly. From the people answering the phone, to the technicians, I always feel that they sincerely care about my issue and how they can help. I also love getting the texts with the time of arrival and a photo showing me who I can expect.

As always, Mr. Rooter solved the problem.

Plumber arrived without a mask... Customer Service friendly prior to service call... Disrespectful and rude afterwards. First and last time doing business with this company. First impressions are lasting.

Very professional and made me feel at ease from Customer Service to Service Tech to job finished. Robert was friendly, upfront, honest and knew what he was doing. I would most definitely call them again!

Last night, I used the services of Mr. Rooter. Tony, a seasoned vet and Brandon, a new hire were the most professional and caring people ever!
This is my first experience ever dealing with plumbing issues of this magnitude but they eased my fears and explained every step of the way.
I really appreciated their dedication to service and getting the job done right. Many times they could have walked away with performing the bare minimum of unclogging the drain by removing just enough tree roots, but Tony was insistent upon removing the roots to his satisfaction which is a shining example of his work ethic. Teaching Brandon this ethic will be invaluable to customers in the future.
So thank you Tony, Brandon, and Mr. Rooter, for making my first experience with tree root removal in underground pipes not as frightful and expensive as it could have been.

Great service and they came out immediately. TIm did a great job.

Came quickly and provided professional service.

$369 to unclog a common kitchen sink. 1/2
hour later the job is complete. Fool me once shame on you fool me twice shame on me.

Great experience, Every time I needed them .

Very knowledgeable and able to diagnose quickly. Showed up on time as scheduled. Cleaned up work area when job was completed.

FANTASTIC WORK ON REPAIR ON SUMP PUMP AND REPAIR OF LATERALS AFTER HEAVY RAIN!!!

Great job well done in no time

The gentleman that came to do the service was incredibly friendly, knowledgeable and helpful. He did the service extremely fast and efficiently. He is an amazing employee to have. I Would highly recommend them!

I had a drain pipe that was freezing and they found the perfect solution of using heating tape on it. Also cleared clogged drains and explained ways to avoid the problem in the future.

When it came to the actual repair everything was amazing. When it came to front desk/ phone service I've never felt more disrespected in my life. Please teach your front desk workers customer service. I was talked to like a child and yelled at all because of a misunderstanding that I was willing to fix. Do better!

Brittney was very polite on the phone to verify the appt and again after the appt to be sure it all went well and to see if I had any questions. Jason was polite, very professional and very good at explaining what he was doing and why. I ask a lot of questions and he always answered them. He bumped his head a couple of times and NEVER said a bad word, never grumbled and never complained. I would highly recommend their service and Jason! I have already told all my co-workers and will tell anyone that will listen!
They just came in to do a lining to the lateral and the 3 guys that came in were awesome! Jakob and Shawn and John were curtious, answered all my questions (even dumb ones) and were very efficient at what they did. I would highly recommend them for this too!

They always provide excellent service and we are very happy with their professionalism. One time they even came and repaired something that was not their fault and didn't even charge us! We would never use any other service.

Late rude overpriced crooks. Never use them again & 0 recommendation .

Great job !! Came on a Sunday was at my home with 10 minutes, drain was plugged wouldn't drain water, was fixed in a short time ,cleaned up everything, and was very professional would call again. THANK YOU no more standing in water , what a relief !!!!!!