Best Heat Vents in Milwaukee WI
Plumber
October 2021:
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.
After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”
We then finally received the email with the quote, and the completion of services. There were two things troubling about this.
1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.
We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.
It took me writing this review for them to finally reach out and listen to me.
After the review posted the immediately tried to get in contact with me.
I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.
Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)
After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.
And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.
But we were refunded the money we were wrongfully overcharged for thankfully.
We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.
This company will not be on our contractor list and every mail ad will go right into the recycle bin.
www.hartlaubphce.com
Disappointed and I feel cheated. Then work they did was fine. With the exception of the cost. They did their walkthrough and gave me a verbal quote of $1100. He had me sign the tablet and said he was ready to start. I did not see a price listed anywhere on the tablet as the service tech just scrolled to the bottom and pointed where to sign. I asked him to send me a copy of what I just signed and he replied, “you’ll get everything emailed when we are done.” That made me concerned, but I said okay.
After the work was completed, they then said it was $1600, with no explanation and to hand over the money, I was not asked to sign anything. I was confused and said okay, but what about the earlier quote. They didn’t have a good answer other than, “welp things happen and if you have a problem call the office.”
We then finally received the email with the quote, and the completion of services. There were two things troubling about this.
1) the price on the quote was changed AFTER I signed it, And 2) on the completion of services form, my earlier signature was copied and used again. That is not okay.
We tried getting in touch a few times to ask about why we were over charged but we’re getting the runaround about not being part of the membership for discounts.
It took me writing this review for them to finally reach out and listen to me.
After the review posted the immediately tried to get in contact with me.
I spoke with woman at company, she seemed to understand a bit more after I explained the situation fully. At first she said that prices can change in the spot so it makes sense why there was a price increase. She told me she would be investigating and get back to me.
Update 1/4/22 (a few weeks late on the update…life gets in the way sometimes)
After about another week we finally received some answers. Their techs changed the price after I had signed the authorization for work. They admitted to overcharging us and apparently this isn’t the first time they’ve done this to customers…they were to be “retrained” and have a “meeting” about the situation. Then she asked repeatedly to take this review down. I told her that the review is honest, and I would update it as the situation was resolved., but I am not removing it. People need to know the truth about how business is conducted by this contractor.
And as for copying signatures…their excuse is after the customer signs the form, they save a copy, then edit the form to update the work that was completed. Still not okay. The customer should receive copies of documents that are signed when asked of the contractor. Very unprofessional and shady. They can edit the documents to say whatever they wanted and the customer would be liable and screwed, which was my case. I am not okay with that at all. Its dishonest and incredibly sketchy.
But we were refunded the money we were wrongfully overcharged for thankfully.
We will be more diligent in our search for a contractor for the rest of our heating and plumbing projects on our house in the future. I encourage you to do the same dear reader.
This company will not be on our contractor list and every mail ad will go right into the recycle bin.
2400 S Commerce Dr, New Berlin, WI 53151
Plumber
Words cannot describe the professionalism, attention to details, and responsiveness IcyHot founder Hector gave to us! We were referred to him by a friend as the big box HVAC companies were unresponsive to our lack of heat. Hector answered us immediately, came out to our house within an hour for a quote for a new boiler, and installed the next day!!! He would not leave our house on day of install until we had fully function heat. Words cannot describe the amount of faith and hope we put into Hector and his crew to come to our rescue as our home was without heat and 55 degrees (of note the big box company had over a week and did not even provide us with an install date....so yes! we were without any head for over a week until Hector came to us!). The next day he and his crew installed our new boiler, ensured everything was fully functional prior to leaving, even went above and beyond to clean out our 1906 pipes/plumbing which is above and beyond the quote (and didn't charge us extra!!!!). This is the first time in 15 years of using a big box company that we actually have equal heat on our second story which mirrors our first story! Again....words on this review cannot describe our extreme joy and warmth with Hector's professionalism, responsiveness, and HVAC expertise on what our unique 1906 plumbing needed to guarantee us heat and peace of mind. Highly, highly recommend to all!!!!!
523 W Madison St, Milwaukee, WI 53204