Best Underground Repairs in Mesa AZ
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I did something that seems so unlike me. The installers came to my house to replace one of my two 16-year-old central air units, and I sent them home. They had come out with a 3-ton unit, with the price I had been quoted for a 3 1/2-ton. This was the last straw in a series of changed stories from Chas Roberts. And a 1-star review is also very unlike me--I try to look for the good. But the more I think about this the more convinced I am that I was being taken for a sap.
I tend to be a trusting guy, and I'm a little embarrassed to confess about how long they were able to string me along, but I'll spit it out here.
Here’s the story: They came out in September for a repair. We did the repair, but decided it was time to replace also, and they would let us apply the repair cost toward the replacement. So we called them back in November to measure for the install. That's when the inconsistencies started. Oh, it's the north unit that needs to be replaced, not the south unit. We must have had a miscommunication. I was skeptical. It was the south unit that wasn’t cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. OK, I let it go. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted a bigger unit because when we have a houseful of guests, the existing cooling hasn't been keeping up. They told me that going to a larger unit would require a $180 permit fee to Mesa. Even though that didn't make sense, I bought the story. Still, I told them no difference, I wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn’t need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 ½-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I’m convinced at this point that all of the “miscommunications” were simply them trying to push me into a smaller unit for the same price. In calling other companies, they told me there was no “permit fee” from Mesa for upgrading the size of your air conditioner. I'm getting someone else to sell us the new AC, and I'm replacing the south unit, as that is the one that quit cooling in September.
I should add that Chas Roberts was the original installer when our home was built, and when the new contractor came to install our new unit, they discovered errors in the Chas Roberts install that were causing uneven cooling in our home, which they then fixed.
In fairness, I should add that in calling around for another estimate, it looks like they were giving me a really good price. Still, I'm not going to hire an AC contractor I don't trust.
I tend to be a trusting guy, and I'm a little embarrassed to confess about how long they were able to string me along, but I'll spit it out here.
Here’s the story: They came out in September for a repair. We did the repair, but decided it was time to replace also, and they would let us apply the repair cost toward the replacement. So we called them back in November to measure for the install. That's when the inconsistencies started. Oh, it's the north unit that needs to be replaced, not the south unit. We must have had a miscommunication. I was skeptical. It was the south unit that wasn’t cooling adequately. He said that was because of the clogged filters, but it was the north unit that had the leak. OK, I let it go. Then we had an issue with the tonnage. The existing unit was 3-ton, I wanted a bigger unit because when we have a houseful of guests, the existing cooling hasn't been keeping up. They told me that going to a larger unit would require a $180 permit fee to Mesa. Even though that didn't make sense, I bought the story. Still, I told them no difference, I wanted the larger unit. Then he hemmed and hawed some and told me there was some technicality that in this case I wouldn’t need the permit. Anyway, my trusting nature was carrying me through until the installers arrived with the 3-ton unit. I asked why I was getting a 3-ton unit for the price I was quoted for the 3 ½-ton. Well, it had been sixty days and prices have gone up. Nope, cancel this install. I’m convinced at this point that all of the “miscommunications” were simply them trying to push me into a smaller unit for the same price. In calling other companies, they told me there was no “permit fee” from Mesa for upgrading the size of your air conditioner. I'm getting someone else to sell us the new AC, and I'm replacing the south unit, as that is the one that quit cooling in September.
I should add that Chas Roberts was the original installer when our home was built, and when the new contractor came to install our new unit, they discovered errors in the Chas Roberts install that were causing uneven cooling in our home, which they then fixed.
In fairness, I should add that in calling around for another estimate, it looks like they were giving me a really good price. Still, I'm not going to hire an AC contractor I don't trust.
203 E 10th Ave, Mesa, AZ 85210