Best New Heating Unit in Memphis TN

Grate service and efficient work

I've used them exclusively for 23 years, but they recently replaced a water heater for me and the entire experience has been a bad one. They cut a hole in my ceiling and didn't tell me they wouldn't replace it until after the new heater was installed. Then, when the office staff called to schedule the code inspection I was given a date and waited all day with no code inspector arriving. I called the plumber the next day and was told they called me (no call or message recorded on my phone) 2 weeks ago to let me know the code inspectors don't do water heaters on Mondays or Tuesdays (my appt. was on a Monday) and it was really hard to get an appointment made for an inspection. I called the inspector's myself and they laughed when I told them the excuse I was given and said that was absolutely false, they do inspections on water heaters Mon-Fri. So I asked if I could make my own appointment and cut out the plumber. They gave me the permit number and other information to schedule an appointment myself and I did it in under 5 minutes with no problem whatsoever. Needless to say, I will not use Ray Baker again. They lied to me and were inherently inept at the way they handled the situation. It's disappointing, especially after 23 years of good service.

Conway installed a generator. The service has been exceptional from the office reps to service technicians. People are friendly, professional and timely. Thank you Conway for setting the bar high and given fantastic customer service! There is hope! Just to know there are still businesses that take pride in customer service!

Technicians delivered and installed a new hot water heater. It works great and supplies plenty of hot water. I did have to wait for a few days for them to do the installation.

Bobby was professional, knowledgeable and provided details in a way I could understand. Will request him again.