Best Septic Tank Installation And Repair in Madison WI

Honest, does the job right....

My sewer line backed up due to tree roots this past Sunday 6/10/18. I called the Service Line Warranty folks and was told that Madison service shops did not open until 8 or 9 am on weekend mornings. They also said that they'd expedite my request, so I expected to hear from someone by 9 or 10:00 am at the latest. No one called, so I called Service Line Warranty around 11:30 am. They said that they had contacted Roto Rooter here in Madison and that they had accepted the call. I asked when they had done this and they told me 10:45 am their time (9:45 am here). So why the wait beyond the time they told me shops here in Madison open? What does expedited service mean?

A little before noon I got a call from the local Roto Rooter service person. He said that he was the only person working for the entire Madison area and was backed up. He arrived a little after 2:00 pm and by 3:00 pm my sewer was unplugged. His name is Ryan and he apologized for the delay. He was very friendly, worked hard, and was efficient. I rate him at 5 stars but give the Service Line Folks zero stars for their handling of my call. I felt misled for having waited all morning for a contact of some sort, and then for half the afternoon. I've provided this detail because of the many Madison residents forced to subscribe to this Service Line Warranty arrangement. Hopefully, they handle their calls better during weekdays.

Again, 5 stars for Ryan at Roto Rooter and zero for Service Line Warranty.