Best Hour Emergency Service in Madison WI

Honest, does the job right....

Very poor and unprofessional communication. When I called and told about my problem (trip lever not draining in the bathtub), I was not told anything about the flat fee for coming in or any work estimates. When the business owner came in, he said that he was not a plumber, but a rooter, and that he has nothing to do with why Google classifies him as a plumber. He pushed the trip lever down, removed the rusted drain parts, including the trip lever, and the drain opened as a result. This way the problem was fixed in a couple minutes, however I don't feel that anything skilled was done. I was told that the charge was $85, and that it was way less than what he typically charges ($130). He also does not take credit cards, which he also didn't say on the phone. I was lucky to have some cash on me, otherwise I'd have to pay with a check. Obviously, I had to take his word for granted since he had no pricing information on him. He recommended me to call some other rooter company and ask them if $85 for a rooter visit was acceptable. I am glad that I was very upfront with this person and told him that I felt the way the situation unfolded was unprofessional. It's a good lesson for me and hopefully for other inexperienced in terms of plumbing customers. Don't be afraid to stand up for your right to be informed as a customer.

I discovered my water heater was leaking, and could not remember who installed it so I phoned Robert's Plumbing and Heating since they're right in my neighborhood. I had an inspection within an hour. After having trouble dealing with the warranty on my current water heater, I called Robert's back. They were able to help me with the warranty and are coming back to replace my water heater tomorrow morning! It's my Christmas Miracle! :-)

Kyle was very responsive and quickly assessed what was wrong with the pipes. Conscientious, knowledgeable and friendly. Great quality work!