Best Hard Water in Madison WI

They were great! Our service man was very nice. He was punctual too. Replacing the old water heater with a new one was very quick. They worked with our schedule.

I have owned a home for many years and haven't had to hire a plumber. I was nervous about shopping around for one. After receiving three different estimates, I called Robert's plumbing. They fit me in their busy schedule within just a couple days. Dominic, the plumber, was very kind and professional. He patiently answered my many questions, and finished replacing my three shut off valves in a very reasonable amount of time. I no longer have to shop for a plumber. I will be using Robert's Plumbing and Heating for my jobs in the future, and I will be recommending them to all my friends.

Friendly, easy to get ahold of, and does a great job!

We hired Pertzborn to install some basic fixtures in a bathroom. Nice plumber, but we had issues with installation work. We provided the fixtures and they were willing to do the install and adjust related plumbing in the wall. They would not warranty the products of course, which we didn’t expect, because they didn’t provide them. Install of toilet was fine. Sink was installed with noticeable lean and they used white caulk fill seam along the wall when the fixture was is bone/light beige color. Plumber said he didn’t have right color with him when we asked the company about it after the install was done. We asked them to re-install/fix the installation. First, they complained about it not being their fixture, which has nothing to do with bad installation/the lean of the sink. Then they complained that the floor sloped to drain, which also has nothing to do with bad installation, especially since we had reviewed the slope of the floor with plumber when they first came out to scope the job and plumber said that slope was a non- issue/non-problem. Then, Pertzborn informed us that any additional visits or work to fix problem would be billed to us. I informed them that when contractors make a mistake, the contractor typically would fix the problem at their cost, not tell the customer that they will have to pay for fixing the poor workmanship. Ultimately, they re-installed the sink, and put correct color of caulk over the white caulk (now we have more caulk than what should normally be used). Also, we documented the arrival time and departure time for the plumber and felt they over-charged us by 1.5 hours (over the period of four or five visits) so we short-paid them on the final bill. Not a lot, but it mattered to us, especially considering the headaches we experienced, the unprofessional communication from the installation manager and company leadership, and the extra time we had to spend on emails and being at home to make sure they corrected their work (unwillingly). We requested the opportunity to come into their office and talk through our concerns about the billing. They responded with filing a lien against our home for the very small amount of money we short-paid them. Very bad experience with a company that is well-known in the Madison area. We would not recommend them to anyone based on the experience we had. We were completely shocked by the poor workmanship and unprofessionalism coming from Pertzborn staff and leadership.