Best in Madison WI

Jim was professional, polite, and extremely efficient with his work (dishwasher swap). Would absolutely recommend.

Great Service..Honest ...Nothing NOT to like about Advance..Lary is the Best!!

I was quoted one price for a sink repair, billed much more (think $80 estimate and $130 bill, somewhere in that range), then informed by the owner, Ken Buczak, that since I hadn’t talked to him directly, I was on the hook for the higher cost. I clarified, “Your own employee who answers the phones isn’t qualified to quote service charges?” and he said, “You didn’t talk to me, so you owe us $130.” When I asked how I could possibly have known this and suggested that it was illegal, he offered to see me in small-claims court. I didn’t take him up on it over $50, but I was furious.

This was several years ago, and I’m still angry. I’ve never been ripped off that flagrantly before (or since), and I get angry all over again every time I see their storefront. I’m sorry to see other reviews here reporting similarly shady practices from Verona Plumbing & Glass, but based on my own experience, I’m not surprised.

We had a hot water failure at a rental unit Sunday, Labor Day weekend. Plumbing Pro’s had an opening the next day (Labor Day) he arrived early, was professional and performed the work quickly with care. I will not hesitate to use him again. Very satisfied!

Russ' Plumbing head honcho, Russ, is quite possibly the best businessman/plumber in Wisconsin. He is knowledgeable, efficient, responsible, dependable and very good at his craft.