Plumbing & Glass Services Inc

Best place for plumbing in the Verona area

Hired for a very small commercial job. DID NOT GO WELL. The service tech turned a 10 job into a 5 weeks. Excuses every day - Blamed the owner for taking him off the Job all the time. The owner then said to they were just to busy. Employee showed up 4 times and just left do to family emergencies. Used a zip tie for support and when I confronted the owner his response is he doesn't use zip tie's? There was no oversight no supervisor visiting the site. All invoices for hours were invented after detail was requested to say the least it took awhile and added cost to us for no reason other than bad organization and false invoices. RUN

Received an estimate on a dishwasher install for 200-350. Ok sounds good.

After 2 weeks of calling and trying to figure out when they would come they finally did the work. The work looks good so no complaints there.

A week later we received our bill for the work... open up the letter and I almost had a heart attack from shock. They billed us for $712 dollars!

$712 dollars I couldn’t believe it. We received this bill on a Tuesday and after calling every day of the week we could not get an answer from the person in charge as to why our bill was so high. We were told he was out of office or something else.

The next week we were able to finally speak to the person in charge. We were then told that they ran into more work than they previously expected... So instead of calling and notifying us of this they went ahead with the work and gave us a bill for triple the estimated amount.

After informing them of how shady of a business practice this was they agreed to lower the bill. $500
For the job... On a 200-350 estimate.

I’ve done my share and had my share of contractor work completed and I’ve never seen a business continue with work knowing they would be billing their customer triple the quoted price without calling them first. Very shady business practice that puts you as a consumer against the wall with no place to turn. Be warned, I wish I’d have been.

We have used Plumbing and Glass for many years for both plumbing and glass needs and have always been very pleased with their work and service. In our most recent experience they went above and beyond. Following recent rains my daughter discovered their sump pump not working on a Saturday morning and their basement filling with water. I called the emergency number for Plumbing and Glass and received a very prompt call back. The plumber (Austin I believe) rearranged his Saturday morning plans and was onsite within an hour to replace the old sump pump. I would definitely recommend them.

They always get me in quickly and get the job done. The tech wore a mask the entire time which was appreciated.

They were able to replace a water heater the next day after my initial call. Fair cost, fast and professional service.

Our kitchen sink was leaking and it was repaired in a quick, professional manner within the same day. The cost was also very fair. The staff (from the receptionist who answered the phone to the plumber himself) was also very courteous. Will definitely be calling this company again if/when we have plumbing issues.

They put in a new water heater they had to drag through snow and uneven ground. They were nice guys and did a great job. Joyce, as always, kept us informed on the time of their arrival.

I was quoted one price for a sink repair, billed much more (think $80 estimate and $130 bill, somewhere in that range), then informed by the owner, Ken Buczak, that since I hadn’t talked to him directly, I was on the hook for the higher cost. I clarified, “Your own employee who answers the phones isn’t qualified to quote service charges?” and he said, “You didn’t talk to me, so you owe us $130.” When I asked how I could possibly have known this and suggested that it was illegal, he offered to see me in small-claims court. I didn’t take him up on it over $50, but I was furious.

This was several years ago, and I’m still angry. I’ve never been ripped off that flagrantly before (or since), and I get angry all over again every time I see their storefront. I’m sorry to see other reviews here reporting similarly shady practices from Verona Plumbing & Glass, but based on my own experience, I’m not surprised.

Try to scam you, showed up without correct supplies to do a roughed in water softner (not like it was a surprise this is what we booked so why he did not have correct stuff?!) and had to run back to office which is 5 minutes away didn't come back for 45 min then was here from 8:30 to 10. We got the bill and was charged for 3 hrs of labor when he was only here for 1.5 hrs called and got the run around they tried to charge us for the 45 minutes he left for?! He could have went to breakfast for all I know?! Then tried to say 30 minutes travel time as well 1st of all the charge says Labor not travel 2nd we live 5 minutes away from office how is there 30 min it only takes 10 min to drive through whole town?! TERRIBLE do your research we were trying to hire local after looking at other people's stories are similar for over charging!!

Unprofessional and bad. Had to return several times because the problem wasn't fixed. Very difficult to schedule with. They tried to charge us labor costs for the extra trips, and they charge WAY too much for parts. They were willing to negotiate on the price, but I don't feel I should have to argue with someone when they've given such poor service. I recommend just going with a different plumber.

I've engaged Plumbing and Glass on several occasions over the years — to run new water and drainage lines for our washing machine, replace our water heater and water softener, and replace a garbage disposal (twice, but that's to my own shame). They've always done good work, in my opinion. Joyce is always there early to answer the phone in her chipper way — which makes for a pleasant surprise when it's 7:30 in the morning and I'm expecting to go to voicemail. Their prices seem quite reasonable, and they've always been able to get someone out to do the work very quickly.

Very personable and proficient. They did a good job and were very quick. This is a company who has been around for a long time. Although they seem to be old fashioned in some ways with their marketing and billing, they are a small local business who really care and give good customer service.

I needed a dishwasher installed at the last minute and called Plumbing and Glass Services. Having used their services before I was confident in their knowledge and expertise.
They had a plumber over to our house within 20 minutes and he did a great job, taking care to assure everything was installed and fit correctly. All tests completed successfully. This type of service and attention is not always common today. I would highly recommend Plumbing and Glass Services.

I removed a partition wall and had to have the hot water baseboard pipe removed. Jaden came promptly and wasted no time in complete the work. Joyce was a pleasure as always to deal with on the phone. Three generations of my family have used Plumbing and Glass. I appreciated their assistance with this project.

Great customer service from Joyce and Ken. We have had fast quality service, and when parts broke Joyce and Ken did everything to make sure the warranty was honored by such companies as Kohler and Bemis. They stepped in when they did not have to, and this extra step was truly appreciated.