Best Tankless Hot Water Systems in Lubbock TX

They rescued us from a bad situation caused by Lowery plumbing. Lowery had insisted our unit needed to be replaced inside and out because it was bad (it is 5 years old). They said we could try putting a new motor in ($700) but not worth it on such a damaged unit. Said it would run us $7,500-$10,000.

Duncan rep said the unit was in decent condition and repaired the motor. All for $400, inclulding the call out fee. If we'd started with them we would have saved $500. They were professional, helpful, saved us a LOT of money and basically lifesavers. They have made us customers for life. We will never use another company. They were honest, and that is worth much more than just $.

After installing our unit less than four years aft following a house fire, we’ve had to have Armstrong come back at least once a year to fix it. This summer, we’re currently at the end of week 2 with no working unit p, even after having a technician working on it for an entire day (after showing up nearly an hour later than we were told and having to come back for a second time in the same day). We keep being told that they are going to call back but at 7:30 on a Friday evening And no call back (though we were told to expect a call at 2), we realize we will have another weekend without air in our home despite the 90+ degree temperatures outside. A unit less than four-years-old shouldn’t cause this much trouble. We were also charged for services last year that were covered under warranty. We have NOT been impressed by Armstrong at any point and would not recommend their services at all!

Work was done, so happy !

They promptly responded to my email and came out that morning. The techs were knowledgeable and polite. My reason for the average rating is based on my opinion that they should have anticipated the parts needed and brought those with them as I am a rural customer. I told them it is a mobile home. Had they asked or if the email had allowed, I could have provided a picture of the connection that was leaking. I had to pay time and mileage for the trip to Lubbock and back to get the part.