Best Unclogging Drains in Louisville KY
Plumber
I was assigned to this company through my home warranty. After being assigned to them I had to call them 2 days later to get a scheduled appointment another 2 days out. From there the kid showed up and spent 10 minutes looking at the problem, misdiagnosed, and said he was unable to fix today and would need to come back at another date because it was a 2 person job that would take 2-3 hours.
1 more day passed and I called again and the assistant setup my appointment for Monday after Doug said he would call me back in a few hours. Well, today (Friday) Doug called me and said that the home warranty wouldn't cover it because it was a faucet related issue. I asked Doug how Scott had diagnosed that in 10 minutes without being able to see through the floor or walls. He then told me he would call the warranty company and verify the coverage with the warranty company, but the estimate was $400. I called my home warranty and they said the claim was denied because it was a non-contracted fix from a pre-existing issue and the contractor said the pipe was twisted and at an angle.
At this point I called Apex Plumbing; 3 hours later they showed up, took a 3'x2' hole out of the wall, fixed a pipe that was not soldered, but just laying inside another pipe and a joint that was cross threaded. The total out the door was $205.
Needless to say, had Durbin been professional and helpful they wouldn't have lost a customer. However, every time I talked to them they brought up the fact that I was a warranty vs a cash customer. I bought a super old house that a warranty was much needed; and I realize not everything will be covered, but having a professional experience to ultimately get the problem solved in a timely manned (under a week in this case) is much appreciated.
If you get this company on a warranty I would ask to be reassigned to a better company. If you're using them as a cash customer then I recommend Apex; as they are much more professional, thorough, helpful, responsive, honest, and full of integrity.
www.durbinplumbing.com
1 more day passed and I called again and the assistant setup my appointment for Monday after Doug said he would call me back in a few hours. Well, today (Friday) Doug called me and said that the home warranty wouldn't cover it because it was a faucet related issue. I asked Doug how Scott had diagnosed that in 10 minutes without being able to see through the floor or walls. He then told me he would call the warranty company and verify the coverage with the warranty company, but the estimate was $400. I called my home warranty and they said the claim was denied because it was a non-contracted fix from a pre-existing issue and the contractor said the pipe was twisted and at an angle.
At this point I called Apex Plumbing; 3 hours later they showed up, took a 3'x2' hole out of the wall, fixed a pipe that was not soldered, but just laying inside another pipe and a joint that was cross threaded. The total out the door was $205.
Needless to say, had Durbin been professional and helpful they wouldn't have lost a customer. However, every time I talked to them they brought up the fact that I was a warranty vs a cash customer. I bought a super old house that a warranty was much needed; and I realize not everything will be covered, but having a professional experience to ultimately get the problem solved in a timely manned (under a week in this case) is much appreciated.
If you get this company on a warranty I would ask to be reassigned to a better company. If you're using them as a cash customer then I recommend Apex; as they are much more professional, thorough, helpful, responsive, honest, and full of integrity.
3100 Kipling Way, Louisville, KY 40205
Plumber
Shane is very reliable and does wonderful work. I would highly recommend him..
www.sgibsonplumbing.com
4003 Machupe Dr, Louisville, KY 40241
Plumber
A-1 Drain & Sewer took care of our main drain clog, responding to our need within an hour and a half of my call. Problem solved!
Thank you Tony and thank you Justin!
a-1seweranddrain.net
Thank you Tony and thank you Justin!
5401 Valley Station Rd, Louisville, KY 40272