Best Broken Toilets in Louisville KY

Mr Bryant is so Awesome and honest, very nice man. Call and talked to him a day ago an even though he is busy still made time to come out and fixed our problem. I would recommend him 200%.Everything was great and done in a timely manner, and reasonable price. Thank you and God Bless you and your Family! Mike and Cindy Hammack

Fast, outstanding service. The job ended up being a big one but they we very reasonable. Daniel was a great first contact and was fantastic at explaining all that was being done.

My home warranty company assigned Durbin Plumbing to my home to fix my plumbing issue of no hot water on 12/18/16. After speaking with Doug from Durbin on Monday 12/19/16 he told me they would be out to my home on Tuesday 12/20/16 between 8-9am. They came on time the technician looked at my water heater, and later informed me that I needed a new water heater. He specifically told me we will contact your home warranty company to inform them of the situation, and we’ll call you back to install the new water heater tomorrow Wednesday 12/21/16. After a few hours went by with no response I called my home warranty company only to find out that Durbin called them and cancelled my work order saying, “They didn’t have time for me.” My home warranty people told me that Durbin was suppose to call me and notify me of the cancellation, but they didn’t.

I called Durbin back immediately and got Doug back on the phone, and informed him what his technician told me earlier, and how I don’t appreciate not being called, and to be told that they cancelled my work order. Doug became very unprofessional, and began to talk over me telling me he doesn’t have to call me, and that is technician made an error. I began to get upset, because now I possibly may have to wait another 2 days to get my problem fixed. Again, he continued to talk over me, and repeatedly telling me to call my home warranty company. When I told him I already did that he said it again very rudely and then hung up on me. I was furious that I was treated with such rudeness, disrespect, and poor customer service.

I called my home warranty company back and reported them, and they assigned me another plumber who came right out and fixed my problem. The new plumber informed me that my water heater didn’t need to be replaced, just a part. This tells me that Durbin was out for to get more money in replacing the water instead of the part. After reading several unsatisfactory reviews about this company being nasty to customers, not keeping appointments, and even calling customers names on the phone I wouldn’t recommend this company. Look elsewhere for your plumbing needs, because they truly suck at customer service.