Best Battery Backup Sump Pump in Louisville KY

[Timeliness, Professionalism, Communication, Problem Resolution] We’ve had United Plumbing out three times in the past six months for different issues. Each time their communication regarding the appointment via text, email and phone has been outstanding. They tell you the name of who to expect, when you can expect them AND even have a way to track how close your service person is. When they arrive they have on masks, always put covers on their shoes beforehand entering our home, and are professional and courteous. We have Homeserve insurance through Louisville Water Company who contracts out to United Plumber. Now that I’ve been introduced to the company, I would/will choose them for every plumbing issue we have regardless of weather or not it’s covered by the insurance. Obviously, I highly recommend United Plumbing!

Roto Rooter Tech, Charlie snaked the main drain and let us know it wasn't simply going to be fixed by snaking it and recommended a look with their camera and/or use a high pressure jet to unclog the main drain. Since I had already had my drain snaked, they gave me a discount on the camera work. Thank God for that; I saved $151. Pressure washing was not done since George (another Professional) found blockage due to roots coming from a Rose of Sharon tree I planted years ago right over the main drain line about 70 feet from the house. Dustin gave me an estimated price and said he would go back to the office and work up an exact price to replace about 7 feet of drain pipe. I told him I would need to call around for a couple more bids because that is how I roll. He told me they are not the cheapest and not the most expensive, but they do what they say and stand behind it. He sent me an email proposal in a couple hours and it was so much better than his original estimate I didn't even waste time calling around. I told him they had the job if they could get it done by next day. Here comes the most impressive part of the story. They were already booked up for several days, but I told him we had company coming from out of town and now they would be staying at a hotel so Dustin said he would call me back after he talked to the Boss, TJ Swan. (Forgive me for waiting a couple weeks before writing this review, Sir.) The Amazing Dustin called back and said they would get the job done next day, but couldn't tell me exact time. HA. That is no problem. Next day service is as good as it gets under these circumstances. They had another job to finish first and were down 1 truck necessary to move equipment and stone to the job. Dustin thought they would be at our home by early afternoon and arrived mid morning. The Service Techs, Shannon and Billy were incredibly pleasant and professional. I was so glad to be off work that day and spend it watching them work. Billy works his butt off and does it with a smile. Shannon is a Doctor with his precision back hoe skills as he dug around the Rose of Sharon tree and then dug under the tree to save it versus pulling it out to get to the affected section of pipe. He even had to do this with the pressure of not knowing where our water line was, because the people who were supposed to mark it didn't even do so. They just painted a circle around my water meter which is at the street and painted a line into the street; no lines into my yard towards the house. Anyways, Shannon and Billy are a joy to behold when they work. Dustin and TJ stopped by to see how things were going and assured me everything was going to be well. The consummate professional, TJ even gave me tips on helping the tree survive this major operation since the roots were being cut into. The job was completed by about 5pm with a 10 foot section being replaced, stone shoveled under and over the replaced pipe and dirt backfilled as neatly as possible. It looks great!!! OH. Almost forgot. The City Waste Water boss of Jeffersonville had to inspect the job prior to being backfilled and told us a backwater flow valve had to be installed. I was having a 2-directional cleanout put in anyways so Roto Rooter installed a multi-use valve which is a backflow and cleanout combined rather than two separate valves. That was an added cost to the job, but I believe it was a fair price given a last minute addition. I FULLY believe Roto Rooter, TJ Swan and the Amazing Dustin, did EVERYTHING possible to ensure I was COMPLETELY satisfied with their work and price. I am thrilled to know I found the BEST plumbing contractors in our area. Thanks to my wife choosing them in the first place is miraculous. To Charlie, George, Shannon, Billy, Dustin and TJ we say THANK YOU for ALL you do. Thank you for adding a tree root treatment and bottle of drain cleaning treatment on top of snaking the line in both directions after installing the affected main drain. There is nothing you could have done differently or better. We are grateful and telling everyone about you.