Best Draining Issue in Los Angeles CA

There are Ficus trees in the utility easement so annually we have Sunset West come out to roto the line. It's about 35 steps down to the hill and further down to the base of the retaining wall. They have always communicated well, got the worked completed in a timely manner and cleaned up the area. I highly recommend them.

We had a pleasant experience with Shawn when our boiler stopped working. He came the next day and fixed the problem but he did say it would only work temporarily and suggested that we purchase another one. Because I was only the tenant I asked that he did not replace it and he tried contacting the landlord but unfortunately had no luck doing so however he did the job and got it working therefore I thank him. As soon as I get a hold of the owner I will have Shawn come back and replace the boiler for me. Thank you, Shawn, you’re awesome.

Our main line was backed up and our regular plumber didn't have a second guy available to assist in this 2 man job. We called New Pro Plumbing and told them specifically what we needed and that we would need 2 plumbers one of which would need to go on the roof. They told us they could send 2 guys and it would be $100-175 depending on the layout.

ONE plumber showed up, searched all over for a way to fix it without going on the roof then gave me an estimate for over $500! When I called the manager he said the plumber didn't have a ladder so he couldn't go on the roof. I pointed out that we were very specific about what we needed.
I would never hire New Pro Plumbing for anything. They lied about the cost. They lied about who they would send. Then they lied about our phone call. Stay away!