Best Emergency Response in Baltimore MD

My company uses them as our primary plumbers. If you get a morning appointment your golden. If you get an afternoon chances are they will be late. With that said its worth the wait. They get it right every time and are quick with the repairs. I would definitely use them on my personal home if ever needed.

The service was outstanding, and the plumber was really kind and respectful. I was really happy with the service I received, and I will absolutely use them again if I ever need to (which I pray I never do).

I am the manager for a local business. We had them come out for an emergency with our hot water heater with the expectation they'd be done by the time we needed to open for clients. We had to press them for an estimated time of completion which we then tacked an extra hour onto just to be safe. 2 hours out from looking to reopen, we ask if they'll be done in time and they cannot give us a concrete answer. We understood that the situation with our hot water heater was worse than they had expected but 1. as a professional who provides a service, you need to be able to take a look at a problem and give a time frame for completion and 2. IF that changes, you should let us know as quickly as possible. When we pressed them again for a time so we can notify clients they got defensive and rude. Eventually they decided they simply weren't taking the job any longer. Fine, obnoxious but no sweat. To add insult to injury, they call in a FALSE police report claiming they were assaulted by a member of our staff. Police show up to question us and we explained that no one (us or them) put their hands on anyone else. The cops asked the Warrior plumber who called in the report to re-state what happened in front of both us and the cops and he refused, realizing he'd been caught in a lie. The cops determined his claim had fallen apart and do not file a formal report.

That's insane. I don't care how good of a plumber your reviews say you are. Your behavior was unacceptable and unprofessional. YOU came HERE to perform a professional service, yes we will absolutely hold you accountable to that. Absurd