Best Bursting Plumbing in Lexington KY
Plumber
SAVE YOUR MONEY! ESTIMATES ARE NOT FREE, contrary to their advertising!
My gray line is clogged. I called & asked if they were in my town. I was told yes. I asked if estimates are free. I was told yes. They said they would be here next day between 2 & 4pm. Tech arrived at 9:45am, asked what the problem was.
I explained clogged line further than my snake could reach (18ft). He said he would use his. It was a 25 ft auger & didn’t resolve the clog. He then dug a hole in my yard & wrote up a “suitable repair” quote for $1750 and a “proper leach system replacement” for $4000. He then gave me a bill for diagnosis of $194.95 ($25 fuel charge since he wasn’t local & $169.95 diagnosis). I told him that I thought estimates are free. He said he couldn’t provide an estimate before diagnosing. He called dispatch & said they could have him back the next day and none of my $195 charges could be applied to the cost of repair.
He was gone by 10:45am.
Calling me 2 times in 15 minutes doesn't qualify as attempting to reach you several times. The hour that the tech was here included me explaining the situation and him writing up & explaining both estimates & calling dispatch, as well as digging & entering the crawl space. The amount of digging done by him was one spot approximately 2'x2' & 8 inches deep and he didn't even bother to cover the hole back. I sure hope that didn't take an hour.
As far as how long it took to post my review was thoughtfulness. I was angry for a long time & wanted my review to lack emotion (unlike your reply on Google).
I asked all questions needed & received answers while your guy was here, so why would I attempt further contact before reviewing your service? If I had called beforehand, would the answers have changed?
My gray line is clogged. I called & asked if they were in my town. I was told yes. I asked if estimates are free. I was told yes. They said they would be here next day between 2 & 4pm. Tech arrived at 9:45am, asked what the problem was.
I explained clogged line further than my snake could reach (18ft). He said he would use his. It was a 25 ft auger & didn’t resolve the clog. He then dug a hole in my yard & wrote up a “suitable repair” quote for $1750 and a “proper leach system replacement” for $4000. He then gave me a bill for diagnosis of $194.95 ($25 fuel charge since he wasn’t local & $169.95 diagnosis). I told him that I thought estimates are free. He said he couldn’t provide an estimate before diagnosing. He called dispatch & said they could have him back the next day and none of my $195 charges could be applied to the cost of repair.
He was gone by 10:45am.
Calling me 2 times in 15 minutes doesn't qualify as attempting to reach you several times. The hour that the tech was here included me explaining the situation and him writing up & explaining both estimates & calling dispatch, as well as digging & entering the crawl space. The amount of digging done by him was one spot approximately 2'x2' & 8 inches deep and he didn't even bother to cover the hole back. I sure hope that didn't take an hour.
As far as how long it took to post my review was thoughtfulness. I was angry for a long time & wanted my review to lack emotion (unlike your reply on Google).
I asked all questions needed & received answers while your guy was here, so why would I attempt further contact before reviewing your service? If I had called beforehand, would the answers have changed?
390 Blue Sky Pkwy, Lexington, KY 40509
Plumber
Called Mr. Rooter for backed up sink and leak repair. Brandon Sheppard showed up on time and was very professional, courteous, and helpful. He took the time to explain everything and to provide ways to prevent future issues. Especially thankful he was willing to come out on Mother's Day. Would gladly recommend to anyone.
1099 S Broadway Ste 120, Lexington, KY 40504