Best Planned Maintenance Agreement in Kansas City MO

We've had to contact R-Mech a few times in the last year for various reasons. Our first visit was over a holiday weekend on an emergency visit because our floor drain was backing up and they were able to confirm they could make it out that night, in fact, they were on their way within an hour. We had a young infant sleeping and the technician was able to opt for a quieter device to clean it out. Our 2nd visit was another emergency holiday weekend unfortunately, our AC froze up. Again, they were able to confirm they would make it out that night. With a youngin, we didn't want her overheating with the summer temps, so timeliness was everything. He was able to describe what had happened, what the fix would be and what the prognosis would be. Our last two visits have been to replace our water heater and then a separate visit to fix our toilet. Jon was our technician for both of those visits and he is beyond courteous and such a trustworthy technician. Both times he has been super efficient in completing the tasks and always cares for the way things are left. He has looked out for other issues and kept us informed through each process. We are happy to have a reliable plumber in him. Overall everyone from this company has been so polite and easy to work with, from scheduling to timeliness to completion. Most of all for us as new parent with an infant, they were always respectful of her sleep, our time and keeping areas safe while working. They truly care for the customer more than any other company I've worked with. 100% recommend them!

Eli was very courteous and knowledgeable. He explained how a heat pump works as this was our first time having one. He also showed me what exactly he did and any recommendations that needed to be done.