Description
We pride ourselves on being a one stop shop that can meet all our clients' heating, cooling and plumbing needs. Our goal is to provide the highest quality service on schedule, on budget and with outstanding customer service. R-Mech strives to go above and beyond your expectations.
Our company provides a full spectrum of work of any level of complexity. Our technicians have extensive experience serving people across the Kansas City area with their home comfort needs.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Air Conditioning Air Conditioner Repair, Air Furnace, Bathroom Plumbing Services, Bathroom Remodeling, Boilers Heat, Doors Installed, Emergency Service Available, Furnace Operating, Handicap Or Ada Compliant Installations, Heat Pumps Repair, Heating And Cooling Systems, High Efficiency Furnace, Home Comfort Systems, Home Cooling, Home Zoning, Install Boiler, Install Geothermal, Lavatory Repair, Local Heating, Maintenance Agreement, Planned Maintenance, Preventative Maintenance, Radiant Heating, Replace Boilers, Scheduled Maintenance, Trane Furnace, Warranty Services, Water Heating Systems, Water Saving Fixtures, Water Treatment, Cleaning, Installation, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,
Reviews
I had an appointment for Monday and Jon called on Sunday to tell me that he was overbooked. I figured he was asking if we could do it later in the week. Instead he asked if he could just come out later that day on a Sunday. I have never had that happen. He made it out that day and his bid to replace my sewer line ended up being significantly less than the next lowest. They were out when they said they would be and we're very polite and courteous. Would definitely recommend them to anybody looking to replace their sewer line.
Lauri Buckman
4 years ago
We purchased a dual sump pump with battery back-up from R-Mech with a DIMBY coupon for $1100 to replace our very old pump. R-Mech was in touch with us in 8 days to schedule installation. DIMBY coupons say to allow two weeks. The only time we had water in our basement was when power went out and pump stopped working. The plumber technician (Adam) arrived promptly on time and had new pump installed and running in about 40 minutes. He was polite, professional, answered all my questions and tidied up afterward. It was still raining so we were able to see our new sump pump in action. We would use them again.
Eric Krawchuk
2 years ago
Called them to do some plumbing work. Very responsive and arrived in a timely manner. Quickly fixed the problem. I would definitely use them again.
James came out to install a water heater. I had purchased the wrong hot water heater and had to return the one he came with. We had gone five days without hot water and we believed that we would have to wait another five days once we returned the water heater and purchased the correct one. I immediately bought the correct one and James made made a point to come out late that evening and get it installed. He did high quality work quickly and was very professional.
Bonni Douglas
a month ago
Higher price than other quotes and forgot our appointment as a no show then didn't turn the air back on at the power source so we thought it was still non-working and had to call again. They supposedly tested it after repair but that's not possible when it's off, you wouldn't turn it off again after testing so that can't have happened. Just a mediocre service at a high price.
Requested a quote for some urgent plumbing needs online and I received a call literally 30 seconds later. They told me a plumber was available now and could be there in 10 minutes. Very fast response time and quality of work was great. I will definitely be using this company again for any future plumbing needs!
Both technicians were courteous and professional. They solved my issues @ the cost quoted. Recommend
Shannon Stock
6 years ago
Found this company on Angie's List. They were fantastic with us from the first call I made. We're in the middle of buying a home and the home inspector found tree roots in the sump pump pit. After speaking with several, very qualified individuals, we made an appointment to get the pit inspected. We felt the small fee was more than worth it to ensure us there were no issues with the pit. Drew was very knowledgeable regarding sump pumps and pits and put our concerns at ease with one look at the pit. He even went outside to check the drainage around the home to make sure all water was flowing away from the home and it was. This home also has a tankless water heater. This is something they specialize in. We will definitely keep Drew's number handy should we need any plumbing, cooling or heating assistance with our new home. This type of customer service is few and far between and it's reassured us that it's not completely gone.
Serviceman was very polite and effecient. He was right on time. He answered all my questions. He also put everything in his work area before he left.
Great communication and service from start to end. Knowledgeable, friendly technician. Got a tankless water heater and water softener installed. Pleased with service, price and professionalism.
Michael Crow did a great job helping me fix our AC. Very nice and friendly.
Robert Kellogg
2 years ago
Jon was efficient and professional. Very friendly and knowledgeable. He’s a plumber that I will call again with any issues around the house.
I have 10 10 warranty with Rmech. He fixed the issue and was really nice and professional.
Excellent installation, the installers were prompt, keep the work area clean, and when finished, you can tell the team were very professional. The finished job looked fantastic. Would highly recommend R-Mech Heating Cooling & Plumbing to anyone looking for an AC/heating installation.
The service technician was very knowledgeable of what to fixed on the frost free hydrant that is Putin our hanger. Thank you so much for your fast service
Pamela Williams
4 years ago
R-Mech is consistently very responsive and techs are always knowledgeable in diagnosing and fixing any and all issues with our HVAC and Tankless Water Heater.
Jennifer Pazirandeh
3 years ago
Great service! Had a backed up sewage in the basement and they were able to come at 11pm on a Saturday within 30 minutes of the call! Highly professional and courteous Plummer and service!
Patrick Harris
a year ago
I’ve used RMECH many times and every time they go above and beyond for me and my family! They even had a technician come out late in their shift, because that technician cared that much about us! Could not be happier with the service!
Keith Scruggs
2 years ago
Technician performed the annual inspection and flush on our tankless water heater. He was on-time, efficient and professional. I highly recommend R-Mech service.
Tyler, the technician, was incredibly friendly, professional, and accommodating. I’ll be requesting him on all future appointments!
Hakan Arslanoglu
2 years ago
Michael Crow was very friendly and professional, and did a great job. He called us before and was very patient waiting for us as we were not home yet.
We worked with Shawn and Steven. Both were very professional and personable! Highly recommend.
Replaced 2 hot water tanks. I called several companies to determine cost and knowledge. Brad, the owner, spent time with me to explain what they would do as well as the best brands to go with as well as explain the difference between tankless vs. tank. I went with the tank because if one goes out (which happened this time) there is a backup plus it's less expensive. I wanted an extended warranty as the original warranty on an A.O. Smith was 6 years as were the other brands. For an additional $100/tank I was able to extend the warranty an additional 4 years. Brad also came out to see if we would need additional plumbing work to address updated spec requirements. In my opinion, he updated our plumbing to be better than what it was when the house was built in '06. Because he took the time to talk to me as well as explain so much, I knew the job would be done right and if needed in the future my needs would be addressed quickly with reasonable charges applied. They will be 'go to' company for any future needs.
Sally Rockhold
a year ago
Our technician, Cory, was very knowledgeable about our AC unit. He thoroughly explained all the details of his process while examining and fixing the parts of our AC that were necessary. Wonderful job, and we would use him again!
Shawn was very friendly and walked me through the repair, its cost and took a few moments to suggest some low effort maintenence tasks that could extend the life of major systems in my home. I highly recommend.
Service technician responded within two hours of my call! Unexpectedly quick! Very friendly, professional, took the time to show me, explain the problem and solution to me, gave me the cost of parts and repairs, and had the job done in no time at all, he also was happy to go over a question I had about my air filters and show me. Very impressed with his knowledge and kindness.
Normand Houle
8 months ago
Annual furnace inspection and tuning. Filter replaced. Very professional service!
I am so pleased we found RMech! November we got a full air/heat install. From the start this has been a good experience. Price, speed of service, professional install....all around has been great. I just had Jessica here for our first check up on our new air/heat unit. She was so professional..... on time ,efficient, respectful, personable and VERY informative. Coming from another state, I am totally unfamiliar with air conditioning units. Jessica explained it all thoroughly. She was wonderful. I am glad we chose RMech!
Had the technician done a full service, it would have been better, but with the COVID-19 situation, I can understand, but it seems to me that checking the inside equipment is just as important as the outside condenser unit. Perhaps we can get the other half after this mess clears up?
Pierre Heidrich
3 years ago
This is a tremendous company to work with. I am a real estate broker and have used them several times for my clients HVAC, plumbing and sewer issues as well as work needed on my parents home. They are punctual, easy to talk to and their pricing is very reasonable for the expertise and service provided. If you are looking for a go to company in a pinch I suggest giving R-mech a try. You will not be disappointed!
Michael Arbach
8 years ago
R-Mech was not very usefully for me.I called them to check my AC which was running but not cooling enough. The fan on the outside unit did not run sometime. They sent technician who concluded that my system is undersized and I need new system. He charged me $49 for that.I called them to let them know I am not happy with their advise. So they sent another technician the next day. who concluded that my system is sized correctly, but I need something like energy leak study.I called another company, and the technician checked my Capacitor and found that it is bad. he replaced it, and that is fixed my problem.This was very common problem that R-Mech failed to check it. They wasted my time in 2 days where I had to take time off work to meet them.I have told both R-Mech technician that I think the fan is bad and need to be replaced. although that turns out to be wrong, it was strong indicator of the actual problem.
We needed a diagnosis of one air conditioning unit to determine if the coil was leaking and the technician was able to quickly make that determination using high quality tools for the diagnosis.
stephanie jacks
6 years ago
Jon L. was very friendly, thorough and knew what he was doing! I used this company because I witnessed their great customer service when my mom used them. Definitely recommend.
R-Mech Heating and Cooling is awesome! Justin came and did my inspection on my air conditioner and he was so knowledgeable and personable. He explained everything to me so I could understand. He was so easy to work with and very kind! Thanks Justin for such an easy service call! You were 10 stars if I could give it to you!Kim Lund
Robert da Silva
4 years ago
R-Mech has been fantastic to do business with since the first day they came in to reinstall a botched HVAC install from another company. Since that time I have used them exclusively to maintain the system on a biannual basis. A special shoutout to Chris who is friendly, professional, and does a great job in maintaining the HVAC.
Sierra Kilpatrick
4 years ago
Adam was very professional and worked quick and officiant. I have a take off shoes sign by my front door and he had shoe covers, which I really appreciated. We will be using this company again.
Very expedient and professional service. I feel much safer now having a new sump pump with battery backup and info directly on the app.
R-Mech was great to work with! I called multiple companies out for estimates on replacing our HVAC system and water heater. (I met with the company that has the most 5 star google reviews in KC. That company was very sales focused, refused to tell me the prices without my husband present, and the price was outrageous for a very basic setup.) R-Mech was much more honest and straight forward with their approach. They also beat all the other estimates and set us up with a much nicer system than the other companies! I felt like I could trust them, and that they will take care of us longterm.
Vicki Starcher
2 years ago
Kyle was such a excellent technician to work with! He diagnosed the problem immediately and definitely knew what he was doing.... would highly recommend him 🤗
Great customer service, attentive and friendly technician. Highly recommend R-Mech for your heating/cooling and plumbing needs.
Rebecca Wilson
3 years ago
Chris was very passionate and knowledgeable about his job and did a fantastic job fixing what another company screwed up. I had called R-Mech after being without AC for the past 1.5 weeks all's they for us right in.
Donald Sanders
10 months ago
Annual fall check up of heating system. Called about an hour in advance. Were done in about 30 minutes.
Karen Piedimonte
a year ago
My daughter and son-in-law needed a complete air conditioning/heating system and they used R-Mech and were so pleased they also called them to replace a hot water heater. I only had a couple of small plumbing jobs that needed to be done and was very pleased with the whole experience. I'm sure in the near future I will need a new furnace/AC system. I fully intend to call them for that.
Leanne Noiles
2 years ago
When no one else would make a emergency house call on a Sunday in 0 degree weather R-mech didn’t hesitate to send someone. Kelly our technician was here within 30 minutes and got our heat up and running in minutes. He was knowledgeable and super friendly. They will be my first call next time!
The gentleman that came out yesterday was awesome. He was so patient and kind. I thank him so very much. He took his time and really explained things to me. I could really tell in our conversation that he wanted what was best and convenient for me.
Roseann Strigel
3 years ago
Service tech (Justin) was knowledgeable, personable and easy to communicate with. Would call R-Mech for repairs without hesitation. (And request that Justin be the tech they send out!)
The technician was able to get into the wall from inside the house to disconnect for faucet replacement. Technician was respectful, fast and friendly.
Travis Sisson
2 years ago
Michael Crow did a fabulous job. He was extremely knowledgeable and friendly. He provided several tips to ensure my HVAC system would function better and last longer. If you get a chance to request Michael, please take the time…
Stephen Winfrey
3 years ago
The tech arrived earlier than anticipated and began work immediately. He was courteous and worked until the issue was resolved. Would recommend him to others.
Kerry Pitt-Hart
4 years ago
We had R-Mech come out and get our furnace back up and running. Justin was the one who performed the repair but everyone I dealt with, including the office staff who scheduled the appointment, were efficient and friendly. There are many heating, cooling & plumbing businesses to choose from but I wouldn't hesitate to use them again.
Brad thank you so much for the extra time and attention you spent on a Saturday troubleshooting a air conditioning issue with me. My parents have used R-Mech for several years and now that I am a home owner your company was the first name that came to mind. I would recommend you and your team times a million. 😀. Great customer service. Friendly and definitely experts in their field.
R-Mech has become my go to place for all my heating and cooling needs! Jessica is a great tech. Thanks for the great A/C turn up this spring!
Justin Munsterman was very professional, informative and honest. It was a late afternoon / early evening and I'm sure Justin would rather be doing something else, but he showed up with a smile and a great attitude
Jon was very helpful in analizing and assessing the issue with our leaky faucet. His professional attitude and respect for us was overwhelming and greatly appreciated. He was on time and energetic and knocked the repair and install out in no time at all. I will look to him the next time I have a problem I need looked at. Thank you.
A Fish (Ravno[DPCK]Rath)
2 years ago
I have had this company out several times for different services: A/C repair twice, and installation of a tankless water heater.While these items aren't my favorite to spend money on, R-Mech is always here when they say they will be with polite and professional techs.They always explain options available and discuss pricing prior to doing any work and have always been willing to provide different alternatives for saving money, etc.Will definitely be patronizing this business many times down the road.
My furnace stopped working and we called R-Mech for services. We have used them in the past and felt very confident in them fixing it.They sent their repair man out the same day and of course, he was able to fix it in no time.I highly recommend this company as they have always communicated everything with me so there were no surprises. They work with me to help me get the best value their services.
Matthew did an excellent job fixing our plumbing problem. We recommend the company and him in particular for a great job👍
We have worked with Brad, Justin and just Wednesday with Adam and cannot say enough good things about them. Such nice people, even the office staff. Great, thorough work and just pleasant to work with. Thank you! You will have our continued business.
We have always had great experiences with R-mech. Always professional and friendly! The office staff and the technicians always make us feel like we are their most important customer of the day.
Leonard was my service person with another installation person. They were Very Professional and knowledgeable, they installed a new heating system for me and explained what they did and how to maintain the new system. I will definitely request Leonard again for all my HVAC needs . They are the Best! 👍🏾
Mike was absolutely the best. He was very knowledgeable and explained everything he was doing so I could make the best decision. The problem occurred on weekend and the quick response from the phone contact to Mike’s arrival was great. Highly recommend this company.
On 6/3/22 Leonard, RMech HVAC stated one of two 2006 5 ton Trane died, both units were original to the home. Leonard called Dan for a second look and to get a bid going. Dan came out same evening, got us a bid late that night with six options and was willing to come out on Saturday or Sunday to discuss if we wanted. We elected to do a phone discussion on Monday. However, Dan did respond to any questions we had via text, to include questions regarding replacing both systems. Early Monday Dan told us the project was getting reassigned to Justin and he will be reaching out. Justin called around 7:15pm that evening, I was unable to take the call (it was after business hours), however he texted he was walking into NFM with his daughter but was open for a phone call. I found that to be very strange, so late and why call if you are busy? I called him back around 9pm. Justin stated Dan was not skilled enough to deal with the high end Trane systems so he would be handling the project. Justin began down playing the system stating this system will need a special technician to address any problems and could get very costly. He asked if I was ready for all the cost this system may intel, as if he was trying to talk us out of the system? We are not sure. He also stated the quote (price match) we received from a previous TRANE CERTIFIED DEALER was not of one that would be quality work, as that company was too small (red flag), however I would not allow too much of the smack talk, as I told Justin that technician told me the same thing went out on the system as RMech's technician and they too were a certified Trane dealer. Justin stated NOW I needed to address the zoning panels, thermostats, and a few other issues that may/may not been addressed when Leonard and Dan were physically at the house. Possibly increasing the bid $10,000 on each unit ($20,000). He wanted to come out the following day to do his own assessment, 6/7/22 at noon (12pm), although I was doubtful, I agreed. So we are now 4 days into this and have talked to 4 different people. After Justin not only insulted everyone at RMech, and insulted another Trane contractor we became very skeptical of Justin. My husband called the other contractor early morning 6/7/22 and they set up an appointment at 1pm. Noon came and went with no word from Justin, however a Mr. Jones (person #5) called around 12:15 saying Justin is not available, however he (Mr. Jones) had a lot of knowledge on Trane and will be coming out instead but would not be available until 1:00 or 2:00. The other contractor was scheduled at 1pm so I declined and said tomorrow 6/8/22 around noon. At that point I was over Justin and expressed my concern with Dan about the project and the lack of attention. Although I had not heard from Justin all day, to include rescheduling the appointment, he sent a text wanting to make sure we were on the same page? I said, no we are not on the same page. He stated I was on the books for an appointment 6/8/22 at noon and please call if I need to cancel. Justin, I am giving you more of a courtesy than you gave me. This is your notice, I am canceling our appointment for tomorrow 6/8/22 at noon. We have elected to take our money ($60,000) else where. I am sorry for Dan, I'm sure he lost money on this. My husband and I are in agreement if Dan had been left alone to handle the project we would most likely be doing business. I am still not sure what Justin's end game was but he can go play that nonsense with someone else.
Helston Singleton
4 years ago
Our home suffered a major plumbing issues. Don came in did an evaluation of the work to be completed. Once he began the work he was able to re-evaluate the work necessary to get us back to normal. He saved us money and hardship. We are so grateful for not only the quality of his work, but the integrity and ethical manner we were cared for in a very difficult period.
This company was top notch. They scheduled, showed up on time. He was professional and courteous.
I've used R-Mech for plumbing and HVAC and they have always done a great job. They show up on time they're very polite and they have always answered any questions I may have. I would highly recommend R-Mech.
Shelia Edwards
2 years ago
Service Tech new his job. Kept me informed throughout the process. Made arrangements to return to make sure there are no further issues. Service agreement is working great so far.
Vance Flowers
3 years ago
My family has been using R-Mech since we purchased our home in December 2018. This is one of the most professional, knowledgeable, and customer service-oriented businesses I have ever worked with. Their prices are competitive and they are always willing to go the extra mile to ensure you are completely satisfied with the work being done. They are the first one’s I call if I have an issue or need preventive maintenance. Undoubtedly the best in KC!
First time customer here and will be using again! Tyler was prompt and even called to tell me approximately when he would be here. Which he arrived a little bit early! He was very friendly and professional! Plus he owns a dog which is bonus points for me!! Will be requesting his service for winter maintenance! Thanks again Tyler!!
Gretchen Huebert
3 years ago
R-Mech was assigned to my basement drain clog by my home warranty company. They were on time, efficient and respectful. Both technicians wore face masks And that was appreciated.
I have used R-Mech on a number of occasions (most recently for an emergency plumbing need) and have had an excellent customet experience on each occasion. I do recommend R- Mech if you are looking for a quality customer experience.
Brian Russell
4 years ago
Zach came out for a tune up. Fast, Curtious, professional and a great value. Recommend! We'll be using them in the future.
Kyle replaced a toilet for us. He did an awesome job. He didn't leave any mess, knew what he was doing, and was done very quickly. He was a great service tech. Thanks for send him.
Alissa Cincola
a year ago
Technician was polite and there when promised. Diagnosed the problem quickly and was unable to reach the owner of my rental property at the time but had a solution for problem once authorized he can implement the resolution.
Darrel Ashlock
3 years ago
Jason is the best he comes on time and does his work explaining along the way as to the cost and what he is going to do exactly. Also gives us his expert advise on what we should do regarding repairs ect. Thank you Jason
Marilyn McGarvey
a year ago
These guys worked all day. Even came a day earlier then scheduled cuz I had a No flow situation. Stuck with their estimate even though there was a lot more work involved. I would highly recommend them to anyone!
By far R-Mech is the most reliable, customer service minded company I’ve ever dealt with. When they say they will make something right…they make it right. They will always be my go-to for HVAC service. 100% satisfied customer!
We used R-Mech for the first time today for our furnace tune-up and had a perfect experience from start to finish. Westin was extremely thorough and very good to explain everything to me. We plan on having them out again in the spring for the AC and switching to R-Mech for the future!
Adam showed early. Completed the work very quickly and professionally. Very communicative during the process. Overall very very impressed.
carrie winslow
3 years ago
Adam and Andrew were timely, efficient, friendly and got the job done quickly! Will definitely call them again for any future Toto toilet installations!
Michael Alkire
3 years ago
Justin provided fantastic service and was very Professional and personable.He pointed out that my humidifier was roached out and in need of replacement. Tuned up my furnace and got me ready for Winter. Experience was very satisfactory and I had a quote for humidifier within an hour of service.Hope he does the work for me in the future!
Michael Crow is a fantastic serviceman. He recommended a IwaveAir a whole house filter that kills covid/sars. It’s been great. No more waking up sneezing. Thanks Mike
Justin is a great pro. He walked through the specific details of the inspection. Next time I have a need, I am definitely asking for Justin.
I want to thank you for sending someone out to fix the mess that another company did. He was very professional, let me know everything he could do to help us, gave us the price before he started the job, and did a fantastic job fixing the pipe to our water heater. I will always use you all for my HVAC and plumbing issues from now on!!!
Mindy Graham
3 months ago
They have always been responsive and easy to work with!
Always on time to the scheduled appointment, very professional attitude, more than willing to take time to answers any questions or concerns. These things all make for pleasant experience and they are great about working around your schedule in making the appointment, and that includes weekends.
Sara Sandring
3 years ago
Would highly recommend R-Mech. They were very professional, kind, courteous and thoroughly explained everything. They did the job expediently, and I received notification in advance of when they were on their way.Most helpful when asked other questions surrounding home maintenance. All around great experience.
Darren Perkins
a year ago
James did a great job servicing our Puronics water filter and softener system.
They came at the beginning of the 4 hour scheduled window which was great and gave me the rest of the afternoon for errands. The Techs were friendly and the install was very fast and thorough.
Ray came out to fix my thermostat and was very kind and efficient. He fixed it in a timely manner too. I’m an older woman who doesn’t like to be hot and he made it so I had my cool air back and wasn’t leaving until it was done. Thank you, Ray! Highly recommend!!
Michelle Smith
3 years ago
Chris was very professional and knowledgeable about his job. This is my first time using the company and I will be letting my friends and family know they should switch their heating and cooling company.
Tech was extremely personable and professional. I really appreciated his demeanor and the time he took to explain my options.
It was easy to develop a rapport with a Justin. He was on time, professional and knowledgeable. He took the time I needed to explain everything to me.
Had an HVAC repair done by Zach from R-Mech. He was all the good things - polite, honest and efficient. Oh, and on time too :)Good peeps. I've only had good experiences with these guys.
Eric Grantham
2 years ago
Jon took care of our plumbing issues - he was fast, fair, and honest. We would be happy to work with him again. Making the appointment was super easy by messaging straight thru Google maps. It was especially nice given how busy companies were with the winter storm. We’ll continue to use R Mech for heating, plumbing and AC issues and recommend them and Jon to anyone.
Chris came to my house on January 10th to repair my Aprilaire Humidifier -- it was not allowing water to flow through the humidifier. Chris fixed my problem by cleaning calcification out of connections. He was very friendly, professional and explained what he was doing so that I could understand the problem. I would recommend him again for a similar service call.
Froilan Villapeña
4 years ago
Jessica Hollis arrived within the time period and have done an excelent job on our AC maintenance. I highly recommend R-Mech.
Sarah D Haessig
4 years ago
I was introduced to R-Mech on a very cold midnite in Jan 4 years ago because I had no heat. I had called several heating services closer to Liberty, left messages and received no response. After more failures, I reached R-Mech and someone actually answered the phone!! Without pausing after I said I had no heat, he said that he was on duty and would see me in 30 minutes. As I stated, it was miserably cold and he was working outside trying to find the problem. After about 1-1/2 hours, I had heat.The next morning @ 8:00, I received a call from the owner Brad Chirnside, asking about my customer service experience (I was and still am extremely happy) and thanking me for choosing R-Mech.From that experience, I chose to have R-Mech as my company of choice. If I had a plumbing problem (broken pipe), more HVAC issues (death of my heating/cooling system) and finally, replacement of the enire unit with a change from a heat pump to a gas furnace, R-Mech was there giving me the same great service I experienced the first time.It is now April, 2019 and R-Mech has expanded. I had a leak in my roof and needed new gutters and downspouts (with a correction to the flow) Called Chris Copley the project manager for their home improvement division and he took care of everything for me without any doubts from me that the job would be done just as I needed.Their heating, cooling, and plumbing teams are first rate in knowledge and, best of all, how to treat their clients.I highly recommend them to everyone who wants repair and construction without the aggravation we accept as norma.
Chris Radford
3 years ago
Awesome service...came back at 7pm to fix the water pressure. Steve came back four more times at no additional charge to check on the hot water and clean out some of our faucets. I have never experienced a more professional and attentive plumber.
Update (9/1/20)We had R-Mech install a new a/c & furnace yesterday, they had to do some duct revision so they finished up today. The gentlemen that did the install were great! They did a top-notch job, were very professional, wore masks the entire time and without prompting were very vigilant about taking shoe covers off and on every time they went outside and then came back in; this alone says a great deal because they went in and out a lot!! We love the system they installed and were very pleased with everyone’s work from office staff to installers. Can’t recommend them highly enough. We have a friend who had the exact service done not long ago but a different (big name) company & a lesser quality system and theirs was $2000 more than what we paid! Save yourself money and headache and use R-Mech for all your heating, cooling and plumbing needs.R-Mech is a wonderful business. We’ve had them cover plumbing problems, water heater installs & today Justin did an awesome job on our air conditioning/furnace!! He called before he came over, he was prompt, courteous, knowledgeable, helpful & their prices are very reasonable. If you’re looking for plumbing, heating or cooling services, look no further than R-Mech. Thank you Justin!!
My husband called for a tune up. It was scheduled over a month out. Fine, ok. Two days before we were supposed to have the tuneup occur, the company called and canceled. They rescheduled for another month out. So, It had been almost 2 months since we reached out to them. Fine whatever. And then our AC broke down. They refused to come out any sooner, and on the day the technician was supposed to come out, I was told 9 o'clock in the morning. Then I was told, 5 o'clock in the afternoon. Then I was told after 645. When I told the company how frustrated I was with their lack of ability to schedule they told me (in summary) to suck it up. Tl,dr: don't expect anything to be done urgently.
The installation went very well and the technician workmanship was outstanding. I would definitely recommend R-Mech to family and friends.
Quick response, professional, courteous, and reasonable rates. Wes is friendly and a hard worker who went the extra mile. Will call him again if necessary.
The experience using r-mech has been fantastic. Sales guys were extremely knowledgeable. He really informed us on options and were able to answer questions with confidence and a level of reassuring knowledge base. Brad and Leonard came (on a holiday no less) and worked the entire day until the job was complete. The overall impression you’ll receive from r-mech is a company that cares. These guys are passionate and take a very high level of pride in their work.
Matthew was polite and professional, actually came a little early which was completely different than other plumbing companies. Will definitely use them in the future and I will request Matthew
Gregg Mashburn
4 years ago
An excellent experience from the call to schedule the appointment to showing up at the agreed upon time. The tech; Kyle, was also great! Experienced and knowledgeable and provided some recommendations for future updating of our bathroom.
5 star rating for sure!
Mindy McDaniel
3 years ago
Justin was both knowledgeable and professional when performing my yearly furnace check-up. He checked it thoroughly and found a small issue which he resolved immediately.
Paul Harmston
11 months ago
The new system saved us over $100/mo thru the summer. Great investment. Installers were on time, had all parts, and finished early. Clean and courteous. Highly recommend.
R-Mech is a dependable company. Thorough in the check ups for our heating and air conditioning. Explain any concerns and are prompt to make repairs.
Curtis MAWYER
2 years ago
Technician did a good job of explaining new building codes that required a couple of modifications. His installation work was neat and was faster than projected. Completely satisfied.
My installer, Joseph, was so nice. I had a lot of questions wanting to learn and was very patient with me. (I also really wanted hot water). Same day, short notice, holiday approaching and I have a shiny new water heater! Removed the old one as well.
Michael Crow was my service tech. Very personable, knowledgeable and a real professional at his job. Will ask for him specifically in the future for all my hvac needs
Robert Schmalz
3 years ago
James and Mark were very professional, arrived on time and did a great job, I would strongly recommend
Randy Jaekel
3 months ago
Very professional staff. From the office personnel to the tech (Mike), everyone was great and straight forward and direct. Not salesy and didn't recommend any extra BS, offered fair opinions on my equipment and how to keep it in good shape. Presented options for a maintenance plan matter-of-factly and without being pushy or salesy. Great company with great response time and great people. Thanks, Randy.
The man who came to unclog my drain was very professional and knowledgeable. It didn’t take very long at all for him to do what he needed to do and figure out what the problem was. The company was recommended by a family member and I will definitely do the same in the future.
Street did a great job tuning-up my AC units. I have heat pumps, which many techs don't seem to really differentiate from regular units. Street took the time to check all of the components and explain what they should test at and what I should keep my eye on. In the past, other companies just blew through a checklist, that wasn't even made for heat pumps, and then blew out the there. Finally, I feel like I got a good value for a tune-up. I would recommend the service R-Mech, and Street, provided, and will use them again.
John gave a courtesy call a few minutes after the beginning arrival window and arrived within a half an hour. He was extremely respectful of personal property, the work area, and response to questions. He was thorough and I appreciated his attention to detail.
Ashley Sisson
2 years ago
I was very impressed with the technician, Kelly! He was informative and easy to work with. I appreciated his excellent customer service skills!
Douglas Bodenhamer
2 years ago
The service folks were professional, thorough and kind. They offered a short list of suggestions and they were genuine and helpful. R-Mech service teams took care of us and we thank them for their help.
Jennifer Leahy
3 years ago
I cannot thank the team at R-Mech enough for taking such good care of my family. We have worked with them in the past taking care of our furnace and hot water tank we knew we should have called them first. Like many people we thought that a home warranty was a good idea, after five weeks of the most frustrating exhausting experience and still not having correct equipment and installation on our air conditioner I knew we needed to call R-Mech. Brook was so helpful and caring she sent out Justin the same day. He was incredible. Extremely knowledgeable and compassionate making sure they could get us up and running ASAP. The very next morning first thing his team Ben, Gary and Garrett spent hours replacing and making it right for my family. They were all so respectful of my home and family during all of this. Sadly I never saw that once during the five weeks that we tried getting our home warranty to take care of what they said they would. R-Mech are truly great people doing great work!!
Connor Bowen
3 months ago
I’ve used R-mech for a couple years now for annual tune-ups and check ins on my HVAC system but no significant repairs or maintenance jobs. I like their servicemen and they are transparent and honest. I appreciate that. My only knock on them is they can be somewhat unreliable. There have been multiple times when they didn’t come when they said they would and we had to reschedule. Overall, I’ll keep using them unless that becomes too big of an nuisance
Jonathan was on time, very professional. The work was good and he explained things so that I could understand it. Thanks. Caleb was with him and he was very nice and professional. Thanks Guys
Hunter Sargent
a year ago
RMech did an A/C systems check and cleaning. Everything checked out fine and is working well. The technician was very professional.
Had an AC tune up done. My technician, Jessica called before arriving at our schedule time. She was polite and professional. During my tune up, she identified a potential issue with my AC unit and was able to fix on the spot. Great service!!
Arrived when promised. Very professional. Got the job done.
John Grossmeier
3 years ago
Have been fortunate to use R-Mech for HVAC service and installation since 2015. The technician who performed our Fall service, Jack, was excellent; thorough, professional and personable. He clearly explained and demonstrated why our existing whole-house humidification system had failed ( approx 16 years old) and was able to replace the unit while here. Very appropriate pricing.I recommend R-Mech for all your residential HVAC needs. I can't comment on their commercial services since I haven't used them for that purpose.You won't regret calling R-Mech.
Michael Crow was at our home in less than two hours on a 94 degree day and our air was on again shortly after. Would definitely use them again. He even gave us recommendations for a future unit.
Terrific service! Brandon was knowledgeable and personable. Got us fixed right up! Will use again!
Michael was professional, friendly and honest. He thoroughly explained what maintenance needed to be done and why without being pushy. He even removed a snake that was living next to our A/C unit for us. Was very timely in responding to us when something unexpected came up the following day with the unit.
We signed a water heater service agreement with R-Mech in 2016. In September 2017 THEY CALLED ME to set up my service! I've never had another provider do that! FANTASTIC. I was told my appointment was between 9-11 a.m. but Kyle arrived at the stroke of 9 a.m.! He went right to work. He was so quiet we almost forgot he was there. We've had other service providers spend their time in our home talking on their cells while they were completing the work. When he was finished, Kyle let us know that R-Mech would be calling us next fall to schedule our next service. What a great experience.
philip padilla
3 years ago
The tech's that showed up were very helpful and informative, even through our landlord decided that he wanted to be a cheapskate and not get everything fixed. We will not hesitate to call R-Mech in the future.
Kyle is the best. He came on short notice, after hours, to cover for a no-show. He is friendly, helpful, and knows his stuff. He fixed the problem quickly.
My kitchen sink was clogged. When Adam was on his way I got a courtesy call and text message. Adam was very professional and kind. It was a quick fix and at a good price. Overall experience from calling and setting up an appointment, to Adam leaving the house was about an hour. I would recommend R-Mech services and will definitely use them again in the future.
David Conklin
4 years ago
Great customer service! Very thorough and detailed inspection! Service tech (Chris) was awesome and gave great feedback on what I could do to prevent over expenditures in the future. I'll use R-Mech again!
Great customer service. Arrived on time. Figured out the problem and explained it well. Performed maintenance with No extra bloated fees. Didn't try to pressure me to buy a new system. Awesome service!
We purchased a deal on Dimby last year to clean and check our furnace and we assumed they did a good job. When summer came we had another company come out when our A/C did not work. I watched the service tech as he opened my furnace and we both noticed a wire that was sticking out. Because it was bent and pointing outward we knew it was purposefully taken off and not replaced. This action left my outside A/C units power off. I believe it was an action to get another service call for Spring. I called R-mech and spoke with two different managers and I also left two voicemails and two emails to the owner. The first manager (who is no longer there) was going to get us a refund but the new manager nor the owner have never returned my email or phone call. I would not recommend using R-mech for your furnace clean and check.
debra sixpence
a year ago
I could not be happier with the service - Mike H. was exceptional! He was professional and knew what he was doing. He had my furnace running in no time and showed me how to change out my filter, my husband has Alzheimer's and I need to do these things now. Price was very reasonable. Thanks so much! I'll be using R-Mech for all issues that surface. 5 STARS across the board.
Tyler removed leaky water filter underneath kitchen sink. He installed a new faucet over kitchen sink. I also had Tyler install a new shower head in main bathroom. He was very pleasant and knew his craft. I will definitely use this company again.
Courtney Muehe
a year ago
Steven installed 2 toilets quickly and efficiently. He made sure they were working correctly and made sure to let me know to contact RMech if we had any issues.
We had 2 problems with our plumbing. The 1st one was the meter yoke needed to be changed out per the water dept. Don was able to change the yoke in a very short time without the use of heavy equipment, (like our 1st bid needed). Our water pressure was still fluctuating and he returned the next day to install a pressure regulator valve, (PRV). This time without a service call charge. On top of that, I got a senior discount, which was very helpful. In the future, I will continue to use R-Mech for all our heating and plumbing needs.Also, our service tech, Don, was very polite, knowledgeable and efficient.
The owners like to use the fact that they're ex cops everytime something doesn't go their way as if this is some sort of threat. Their prices are extremely high and the staff is rude. I do not recommend this company at all.
Clark Fuentes
5 years ago
Jason Prayson ( Comport Advisor/ HVAC manager ) is very articulate and knowledgeable in giving information that if i change the HVAC unit in our house . we need also to install a return / Airplow to gain 550 Cfm . i am very impress with the quality of service/ work . Marvin And Jonathan take pride of thier Job installing my new Lennox Hvac unit , my family really feel the difference the comport of our new system . Marvin did an excellent housekeeping he is very well organize on all his tools . Both Marvin & Jonathan are very Professional Technician . Thank you all so much . i highly recommend this company
Jimmie Rucker
2 years ago
Excellent service by the technician. He made quick work of his task and was extremely professional
Christopher Kinzel
a year ago
They were able to come earlier in the day (which worked with our Saturday schedule - they called ahead to check) and they were able, after looking over our system, to go back to the shop, pick up a unit, and install it - all within 2 hours of first arriving. Very professional and thorough!
The tech arrived in less than 30 minutes from the time I called at 7:30 pm and had the drain cleared in no time. Tech was very friendly, knowledgeable and professional! I highly recommend them and will use them in the future!
Richard Skinker
2 years ago
Excellent service by Jon with R-Mech. He explained the process of removing and replacing my existing water heater, copper lines and ductwork. He was very fast at getting the job done and polite. I'll be using R-Mech for all future heating, cooling and plumbing.
7/25/21The original sale (July of 2020) was quick and efficient. 11 months later , had a trane compressor failure during the heat of summer. While this is not the company’s problem it is Trane’s. I will change this post depending on the speed of repair , and weather or not I have to fight to replace the entire condenser as a unit. When you hear people say “They don’t build um like they used too” that is so very true. It replaced a 40 year old unit that never had an issue. It was replaced because it used R22 And that refrigerant has been phased out by the EPA.UPDATE: 7/26/21 R mech responded on Sunday and promised they would make it right. Monday they did just that.They provided a brand new condensing unit and had the system running by 2pm. This is excellent service given the time frame. I was very pleasantly surprised that I didn’t have to fight to get the condenser replaced. I will recommend the company to anyone who asks.
Talked with several employees before my technician came out. All of them were very respectful and helpful. Technician was on time and finished the work the same day. Could not be happier, will not go anywhere else for plumbing services.
R-Mech installed a water heater for me. Jon, the installer, was professional, personable and efficient. He answered my questions and had the job done in an hour. The price was better than the competition that I checked and there was no attempt to sell me things that I didn't need or want, like the competition did. I highly recommend R-Mech.
Rob & Adel Maurice
a year ago
Corey was fantastic went above and beyond to fix our issue...highly recommend him and his company it's ashamed I can only give him 5 stars...he deserves 10
maryellen walter
a year ago
The tech, Jon, was very efficient, professional, and courteous. I had him come back to do repairs on toilet.
John Breckenridge
4 years ago
Service was prompt, friendly, and professional. Steve was knowledgeable and extremely helpful in diagnosing my HVAC issues and came up with several options to deal with my service issue.There was no pressure to upsell at all. He seemed to honestly care about my situation. I would definitely use R-Mech in the future.
Quickly and efficiently removed old water heater, installed new, and brought system up to new code. Polite, informative, and professional two men worked in tandem throughout the service. Neat uniforms.No wasted time - this guys showed experience working as a team. They know their stuff.
The technician presented himself very well and did a great job!
The team showed up on time to install our new HVAC system. They walked us through everything they did throughout the installation and answered all our questions. The installation looks great and We are very happy!
Jeremy “JCooz” Couser
2 months ago
We recently needed a full new HVAC system and some friends had recommended R-Mech. Everything from the non pressure sales experience to the friendly and very professional install team has been a great experience. I would highly recommend R-Mech for your HVAC needs!
Sequoia Johnson
5 years ago
Chris Marshment has been to my new home twice within one year, each time he was very professional and knowledgable of my AC unit as well as my furnace. I am a single female homeowner so I value knowledge and understanding of this particular area and Chris has shown to teach me how the unit functions and explain things in detail. I plan on becoming a S.A.F.E. member with R-Mech and that decision will be solely on Chris as a technician and an individual. Thanks again Chris!
Bryan Hovorka
2 years ago
Very knowledgeable, inspected the entire system, identified 3 electrical issues that are in need of attention. Honest regarding the expected useful life remaining of my HVAC system.
If you have a home warranty you will get very poor service. Save you self a lot of frustration and time and find a company that cares about solving your problems.Tech has did not solve any of my problems, was even condescending and told me to order the part myself and if I could not put it in he would come back and do it for me. I did not pay a for a home warranty to be told to fix the issue myself!I am updating the review, it took sometime and I felt like a lot of reluctance, but r-mech did resolve my issues with out any addition charge on my end. I appreciate the extra effort they made to resolve the items.
I was beyond impressed by the professional service I received when scheduling AC repair and with the technician that arrived at my home. R Mech was quick in working with me on the phone to have a technician out the same day and was able to schedule my service call in just a quick minute with a bit of info. The technician called me and was over two hours early, which was a huge relief in getting our house cool on a warm day. He was friendly and efficient.I had also called one other company prior to calling R Mech, they had me on the phone for multiple minutes before frustrating me and were also going charging me $30 more for a service call.Thank you Kelly at R Mech
Shawn Daniels
4 years ago
The technician Jack was very detailed in the service of my unit. Along with being detailed he explained to me what he was doing and what the readings meant. I was left with a full copy of the report with readings. R-Mech will definitely be getting more business from me.
I was upset about how lukewarm the water was after the water heater was installed. The owner explained why it was set to a low setting and offered to FaceTime me to show me how to adjust the settings.
Michael Crow was professional and very informative regarding my AC service. I would recommend R mech if you need AC services
Faith&Gideon Lockett
2 years ago
We were looking to upgrade our furnace specifically before winter due to our current one being on its last end. We knew that if we packaged the furnace and a/c together (as that too needed up be upgraded) that it would be cheaper in the long run. They sent Ray out to our hectic house on a Friday evening and he took time to evaluate everything that was WRONG in our house and how they could help us. We learned of some extensive issues in our duct work in which Ray explained everything on how they could fix that too all at the same time of upgrading our equipment. When I say someone knows his stuff, Ray definitely knows his stuff. He broke down all of our options to where it was very easy to follow. If I had questions after he was quick to give me a call and explain to me.When it was demo and install day Jim and his crew showed up promptly on time and immediately got to work. Jim and his guys were beyond professional and polite. They got duct work taken out and replaced, returns installed, furnace upgraded, a/c moved and upgraded all in a 10 hr day and we are beyond happy. I think what we appreciated most is the communication and professionalism they brought. They talked to us in terms that we could understand and didn't make us feel as though we had no idea what we were talking about. We will 100% recommend here on out!
Phil Vigliaturo
3 years ago
After their excellent service and installation of my new American Made York HVAC system I thought who better to do my plumbing! Top notch service again! Two for two A+ service results! Thank you R-Mech!
James Sanders
4 years ago
Service was fast and easy to schedule. Support was knowledgeable and had me back up and running same-day. As a first time home owner, I was able to ask plenty of questions and felt comfortable with the services provided. Honest, hard-working, and fast!
Adam was punctual, professional and informative. Very satisfied. Went through warranty company, scheduler was great too.
Stephanie Boyd
2 years ago
Nick was awesome! I called on a Saturday afternoon and he was out to service us with minutes. We definitely saved his number in case of any issues or for anyone looking for service!
I had read about good experiences with R-Mech on the kansascity subreddit and decided to take a chance. I submitted a request on their website and was called within 5 minutes to set up an appointment. On the day of the appointment, the serviceman (Jon) reached out to say that he was available to come earlier which worked out great. Very professional, wore slip ons when he came in, and addressed/entertained all my questions. He was able to find the cause of my hot water pressure problem (13 year old water heater) and was emailed a no-pressure quote immediately after his visit. Great experience, thanks!
I have had R-Mech out for plumbing, heating and cooling work. Every employee has been knowledgeable and professional. Will continue to use them when the need arises.
Doug Liljegren
a month ago
R-Mech quickly diagnosed the electrical problem with our outdoor unit. We were back to cooling within a few hours. Many thanks.
Michael Crow came to our house and serviced our heating and cooling system. He was professional, on time and explained what the recommended for servicing our unit. I would recommend using R-Mech and Michael for your serving needs.
Michael was great and he was very insightful with the entire process and my furnace and compressor. Highly recommend R Mech to anyone looking for a good HVAC company!
Heat pump condenser stopped working during a super cold snap. The very friendly scheduler was able to get someone out same day which was amazing because it was the Friday before Christmas. Unfortunately the problem was not resolved during the initial visit and I had to call back to schedule a return trip. I was not thrilled that the first tech left without actually fixing anything. The second visit went much better and the issue was diagnosed and subsequently fixed once the part was available. Overall I am pleased with the service we received despite the initial issue and would call again.
Unicorn Vloging
5 years ago
R Mech was able to get to my house that day and replace our whole water tank the next day. Everyone I had contact with in the office and both men they send to the house were absolutely wonderful!!
Have had nothing but great experiences with this company. All their techs are professional, courteous and know how to explain things in a way that someone outside their industry can understand. I would even trust them to fix something at my home without me being there if the need arose.
Beverly Hof-Miller
4 years ago
I waited until the installation was complete to share. Although we got sort of a rocky start this has turned into one of our best decisions. Ray and Justin were great as our first contacts/sales people, knowledgeable, respectful and patient. Answering questions and concerns with honest and useful information. Our installers Chris and Jesus were just lovely. They took the time to go over details of placement answering my question with information that I needed to make decisions, before they started. I know it added a little time to the install, but it was really worth it as I think we came up with the best solutions. I appreciated that every one talked to each other during all parts of the process, knowing that each person had the support and welcomed/sought the advice/supervision of others in the company made me feel secure. They made me feel that my questions and concerns had value and took the time to explain and explore. It was costly, but in the long run will really save us money. So glad to find a locally owned business that has enough workers to take care of each other and their customers, yet not too big that they are impersonal or cutthroat. I don't want to see any of them anytime soon for obvious reasons, but would be honored to befriend any one of them outside this venue. Good people as well as skilled/knowledgeable. Thank you Ray, Justin, Chris and Jesus, and blessings to you all as a whole!
I did have a problem with the bill from this company but it was resolved in a timely manner when I brought it to their attention. Their tech was very knowledgeable and personable. Repair was done quickly and he was on time for the appointment.
Tech came out for Water heater tank flush, but explained that it could cause more problems since the tank was 12 years old and had never been serviced before. After answering all of my questions, I decided not to do the flush and just wait until the tank needs to be replaced. He was to send me quotes for replacing both the water heater and the expansion tank.
I have used other technicians in the past for tune ups and check ups. They always scare the customer for a simple issue too. Justin came in time and made me understood of things what were going on with my Heating and cooling system. He is logical and reasonable with his quotes and detailed explanation. He did a good job to our full satisfaction and gave advice for our future services and repairs when needed. He told us how to maintain the furnace and filter usage. Good work Justin 😊👍
Office very polite and professional. The Technician was also very polite, professional, prompt, and extremely knowledgeable. I will definitely use them again for future services.
Bridget Gardner
a year ago
Actually arrived ahead of schedule . Steven, the technician, explained everything before starting the process and was very willing to answer any questions. Completed install in a timely manner. Left area clean after service.
Sandy Kessinger
a year ago
Brandon was very professional and took time to explain the maintenance & repairs that were needed. He took his time to make sure everything was in good working order. The pricing was fair and the service was great! I am planning to use them for our fall tuneup. I highly recommend.
Had R-Mech come out for a plumbing concern. They fixed the issue in a timely manner and was professional. Mitzi and Steven was very informative and educational through out this process.
Great communication throughout process. Knowledgeable, friendly tech. Very pleased with service and price. We had a tankless hot water heater installed.
Mark Jennings S.P.A.
a year ago
The technician diagnosed the problem quickly and initiated the repair and was out the door in about an hour. Couldn't ask for a better experience. Thank You. Super Bowl Sunday is warm and toasty.
The technicians are always patient with my questions and offer up valuable information. It’s always great to see familiar faces and Justin is a great representative of your organization.Great work and he’s very nice!CJ Knapp and Scott Garrett
Jon was attentive to detail, polite, and courteous. He installed my new hot water heater in short order. No hidden fees or surprises. Would use again for other HVAC and/or plumbing needs.
Kurt Jorgensen
2 years ago
A/C Maintenance checkup. Mr. Crow the tech was on time and did a good job. 5 Stars. Thanks, Kurt Jorgensen Overland Park, Ks.
Kristine Courtney
a year ago
Jon did a great job!! Very professional and efficient. I will definitely use them again
Michael Mitchell
a year ago
Michael Crow was professional and did an excellent job answering questions and providing valuable input on the next steps for replacing our furnace.
The only negative is they didn’t show up in the time slot indicated, I had to call for a status then they ran late again so had to reschedule. Rescheduled appointment has a 4 hour window from 8am-noon. They showed up just before noon. But tech was professional and system running well. Timeliness and communication was the only issue.
Christine Owsley
2 years ago
The crew was very friendly, informative, professional and thorough during our AC checkup. Would definitely refer a friend and call them again in the future.
Everyone was so kind and considerate. The work done was as promised at the estimate given in a very timely manner. My elderly mother and I were very pleased. Thank you.
Micheal Crow came by today for my HVAC tune up and did an awesome job! I'm very happy with R-Mech as my new heating & cooling maintenance provider.
Jonathon Maag
4 years ago
RMech installed my new unit about 3 years ago and it's run spotlessly since then. Until Sunday.They were out by Tuesday, and the problem turned out to be my thermostat, not related to their workmanship at all. He could have easily tried charging for a new compressor and I would've been none the wiser. Instead, Chris spent 5 hours at my house, worked well into dinner, and brought in the necessary resources to get the problem resolved the right way. HVAC is never a fun repair, but watching the way these guys bust their tails is encouraging. They do it the right way.
Jon Adams was very professional and knowledgeable. He unclogged my tub drain, but also answered some other questions I had about plumbing. He was on time, friendly and resolved my issue. He also quoted me a reasonable price on a new hot water heater and install. Great service, would definitely recommend R-Mech to anyone!!
Phelps Family
4 years ago
Chris came to our house, just as it was beginning to storm, and couldn’t finish servicing the broken air conditioner. He called back the next morning, on a Saturday, to say the on-call service tech was booked for the day, but he would come in on his day-off to fix our air conditioner. Going above and beyond to help us cool down our rapidly warming house was beyond the call of duty. It was especially helpful as our daughter had surgery the day before and just wanted to rest. Thank you for your prompt service and for cooling our house again!
We recently had a new AC and furnace installed by R-Mech. The staff was very knowledgeable and helpful. Our installers Leonard and Nick did a great job. We would definitely recommend this company.
Jeremy Garrow
2 years ago
We had Jon replace our water heater. He arrived arrived on time, was professional and polite, answered all questions and completed the replacement quickly.
Very informative, great service and professional. Would definitely recommend.
felix mintskovsky
2 months ago
I am using R-Mech heating cooling and plumbing for a few years and always happy with the final result. Their technician Brendon which I am using all the time is very dependable and loyal guy to his customers. He comes always on time and do very good work. I recommend this company for my friends and relatives.
Clifford Mcdonald
9 months ago
The technician called ahead and was on time. Performed the required service to our heating system and explained the process and checks as he went. Very professional and efficient- will definitely use this company again.
The outdoor hydrant and main turn-off valve needed replacing. R-Mech responded quickly and provided an estimate. Jordan was knowledgeable, confident, professional, and personable. An appointment was scheduled and the work done quickly and competently. Very pleased with quality of the work and would definitely recommend to others.
Rmech is the best used for AC earlier this year, now thermostat job. GREAT people both times professionals and hard workers explained everything both times. Thanks so much Brad for having a GREAT Company and people
Dave
Adam was truly great came early, solved the problem without hesitation got my new water heater installed the same day! Truly a pleasure to work with. R MECH is definitely one of the better companies around definitely called them for first for plumbing issues!!! I will.
kevin ohalloran
5 years ago
Chris did a professional job this a.m. on our furnace maintenance. Very knowledgeable and courteous. Very pleased with the way he handled himself...good credit to R-Mech.
Chris Carpenter
2 years ago
The servicemen were very professional. When the first appointment didn’t completely solve the problem, I was very grateful that R-Mech returned and got it right with no additional charge. I felt valued.
Darron Gadson
11 months ago
Jon was great fixed expansion tank, replaced, reasonable for an emergency call and fast
Jesus and Chris did an excellent job replacing our ancient AC and attic furnace. It was a tricky task that required a lot of problem solving, but they were both very skilled. They kept me updated throughout the project and carefully explained everything in a very polite and pleasant manner. Special thanks goes to Justin, who patiently advised us on the new system and made sure it met all our needs. This is not the first time I am pleased with services from R-Mech. HVAC or plumbing, they always sent me very professional and conscientious technicians.
Had R-mech out to do a tune up and look at a plumbing leak. The technician they sent was Cory. He was very professional and knowledgeable. He really knew what he was doing checking my plumbing. Haven’t drained out that great in a while! If I wasn’t married I would have probably switched teams to take a chance with him. Handsome guy! I’ll be requesting him for any of my required home services from now on even if he changes jobs!
The guys were super nice and accommodating! Very polite, clean, answered all my questions and checked everything out! They made suggestions and are sending quotes for some work to be done in the future.
Faith Childress
a year ago
Michael Crow called to let me know he was within 30 minutes of arrival, arrived on time, explained what the annual furnace check included, answered my questions, gave me advice about my humidifier filter, and took time to talk with me about options for annual maintenance.I’ve been a R Mech customer for several years and Michael Crow is a good example of the company’s reliability.
Steve Mitchell
a year ago
Nick was very professional and courteous. He was knowledgeable and answered all of our questions. I would highly recommend him.
They saved me $1,000s. Every other company wanted to sell me a $4,000 to $10,000 new furnace. R-Mech told me that I just needed the old one serviced for a few hundred bucks.They even came out on a Saturday. Good, honest folks.
R Mech installed my new system last summer. My house is more comfortable and I have lower energy bills. Justin has become my personal AC guy and I love it. No matter the problem or question, R Mech had been very responsive and reliable.
Justin provided my inspection for a water softener package. The 2 gentleman that came to install the Halo 5 and new water heater were amazing. They were on time, professional and friendly. They answered my questions and made sure all water faucets/lines were running properly. I would highly recommend this company and will be calling on them in the future if the need arises! Thank you R-Mech!
Rick Shepherd
4 years ago
I would highly recommend using this company for your hvac needs. These gentlemen did exactly what they told me they would do at the home show. The energy evaluation was very thorough. It determined that our unit was underpowered for our home. No high pressure sales here. There are options to choose and they explain everything fully. Install went very well. They even had an issue with a part that wasn't included. The filter holder. The manager offered up two options, get the part or build one. The built one works perfecty! They trained us on the thermostat and left everything clean. Today I got a call from the manager asking how everything was working. No other company has done that before. The unit has work fine since they left and I will use them for other services!
David Griffin
4 years ago
The service pro, Steaven B was very professional and explained any additional equipment before he gave me the final price. It took just under the time he expected to be done with the job. He had very little to clean up and my water heater looks and works great.
Tyler very friendly and professional. Called when he was on his way with an approximate ETA.
Replacement of water heater including wheeling in new and removing old was done in less than an hour which was great. Negative part was price gouging on replacing small section of flexible pipe last contractor used as well as an expansion tank. Parts less than 100 dollars and less than 1/2 hour to install yet they use a fixed price for each item parts/labor adding 300 to the cost. Also no clearance left between water heater and furnace yet plenty of space on right side. Was placed fully up against furnace. Installer said that was ok but I would have preferred they leave a gap especially when there is 3 feet clearance on the right side.
Ashley Netzer
3 years ago
UPDATE: Although I did not have a great experience with R-Mech to begin with, I have been very impressed with how they have handled everything since. The President of the company, Mike, reached out to my directly, listened to my experience, and was genuinely sorry that they didn't live up to expectations. Mike discussed several options with me to make it right, and I felt happy with the outcome. I really appreciated the fact that they cared about fixing the situation, and it says a lot about them as a company.Unfortunately, I cannot recommend R-Mech Heating, Cooling & Plumbing. The receptionist was nice, they were quick to get an appointment, and the HVAC tech was nice enough. My furnace was running, and then repeatedly tripping the safety switch. R-Mech completely misdiagnosed the issue with my furnace. And the misdiagnosis required me to not only have to pay them for them for their service call, but also required me to have to pay a chimney repairman tell me my flue was NOT blocked, and he had no idea why someone (R-Mech) would have told me that. Cue to my third service call, and I finally learned my furnace has a cracked heat exchanger, a problem that wouldn't have never been solved with an issue with the flue, which was the only thing R-Mech pinpointed in their report. I did ask them if there were any other things I should be concerned with on my furnace, and they didn't know. So nearly $500 later, I at least finally know I need a new furnace. Perhaps R-Mech should spend more time diagnosing the issues. Disappointed in the service I received.
Don was fabulous! He was very kind, knowledgeable and saved us this weekend! We are eternally grateful for him and R mech! When/if we have another issue I’ll be asking for Don personally! Such a nice guy and went out of his way to accommodate us!
Arrived on time, explained cost and what he would be doing & explained all the steps he was taking & why.
I will use them again.
Today R-mech replaced a section of the main sewer line from our homes to the grinder pit, installed an additional clean-out access and back-flow preventer which was needed to preclude further problems. The service men were prompt, polite and very efficient in their completion of the job.
Michael Crow is a great representative for R-Mech. He was courteous, knowledgeable and very patient with a homeowner that is looking for the best solution to resolve their AC issues.
Tyler was our technician and he was prompt, clean, and very pleasant
Great service , they sent us the technician Adam , he was very respectful and he provided such an amazing service , he was straight to the point , he told us exactly the problem and he provided us with very specific detail on what the problem is and what we can do .
Aric Anderson
2 years ago
Our Thermostat quit working during one of the hotest days of the year. I contacted R-Mech and they made arrangements to come install a new one the next day. Wes came over, quickly and efficiently installed one. He did not leave until he knew that was the only problem, and helped me program the settings of the thermostat while he waited. The bill was less than other companies we contacted, and they had the quickest turn around time. He even suggested check-up intervals for the HVAC system so problems can be diagnosed before they get to be major costs. I am definitely going to use them again. Best service I have ever used.
Very friendly and helpful. Even loaned me portable AC units until I could get a new unit installed.
Heather Knowles
3 years ago
Matthew from R-Mech was incredibly personable and has been a pleasure to work with so far. The office was prompt with their scheduling and getting someone out to help with my problem. Will definitely recommend to others.
Kelly the tech called to let us know he was on his way and arrived promptly when he said he would. He talked to us about any concerns we had, then went about his work. He provided a full report on our system and answered all our questions after the second inspection. We really liked Kelly and the service we received. Professional, prompt, courteous. Would recommend to others looking for HVAC work.
Michael Sullivan
2 years ago
Nathan did an excellemt job installing our new gas line for our stove. He made sure to ensure it worked properly with no leaks.
Very friendly, such amazing customer service by Nathan.
We were able to have our hot water heater replaced within hours of calling to set up an appointment. Aaron was professional, courteous, and did a quality job. Would highly recommend!
The installers found major floor problems, and had to stop. As soon as it was repaired they were back and finished in one day. I was completely satisfied. Will definitely use them again.
My air-conditioning went out so I called for repair. Team member Michael Crow responded and determined what the problem was. The issue was resolved and he gave me great suggestions about the future of my system. He was professional and courteous. I would recommend to others.
I contacted R-Mech to do some maintenance on a house that hasn’t been lived in in a few years. Greg, Shawn and Josh were friendly professional and quick with their estimates and with the scheduling and completion of their work. Payment was also an easy process and the receptionist Lindsey (I believe) was also very helpful and friendly. I’m very pleased with my RMech experience!
Everything was perfect, the technician (Westin) was on time, courteous, professional, and helpful. Westin answered all of our questions and explained everything he did. June 2021Today 8/23/21 technician Michael Crow came out and diagnosed the ac system. It was determined the unit needed replacement. Michael walked me through several options and explained what was needed. Thanks again and I highly recommend this company.On 12/13/21 technician Michael Crow came out and checked the furnace and performed routine maintenance. Michael was on time responsive and professional. Michael made some suggestions for future consideration. Once again R-Mech exceeded my expectations.
Roben Graziadei
a year ago
Jon Adams once again gives excellent 5 Star service. As well Amber and the rest of the team that answers the phone and schedules Jon and other service providers are always excellent and professional. I highly recommend this company for your heating cooling and plumbing repairs.
Michael Waldon
a year ago
Brandon was our tech and he was Awesome. Very knowledgeable and efficient. Found the issue within a few minutes and had our A/C back up and running in no time. Price was right as well. Thanks
I had a little rough start with the company in the beginning. However, Gary was able to completely turned my trust and confident around. After having several fail attempts with my sink, Gary was the only one that was able to go in my crawlspace and got to working hard so i can have a working sink again. Gary was honest, customer friendly, knowable and the only hard working plumber I've ever seen. My family and i truly appreciate him. Thanks for putting our nightmare to rest by getting the job done!
Our tech today, Corey, did a great job and was very courteous, informative and quick and professional. He diagnosed the issue, did the service maintenance under the warranty and completed everything. Extremely thorough. (He had even called ahead of schedule as he had a few openings, but we couldn't had done it earlier due to a dental emergency, but we would have if not for the dental) Recommended, once they get the additional expansion tank for the water heater (installed in 2017), and we've used them for our, HV (2019) and AC (2020).
Greg Clagett
3 months ago
Great experience with the R-Mech team, Mitzy, Adam, Brent, Joseph, Jamon and a few others. All were personable, competent and great to work with. I would and already have recommend R Mech to others.
Douglas Swafford
3 years ago
The technician, Steve, was excellent. He took his time, explained the installation very clearly, and had a great personality.
Howard Jones
2 months ago
Very quick and professional
Carlos was very friendly and professional. He thoroughly explained the issue and provided a quote to repair.
Justin was prompt and completed the service on our air conditioner very timely. Was friendly answered all the questions we had. Made sure to inform us of ways to maintain and keep the unit functioning efficiently. Will request Justin for future maintenance requests.
Florian Waitl
2 years ago
We have dealt with many various contractors in the last few months (other issues with new construction house) and R-Mech Heating and Plumbing just stood out with their amazing customer service. The communication between the person to make the service appointment (had to get some questions answered to make sure they could offer what we were looking for) and us was simply amazing. Courteous and professional. She called back when she said she would, she actually listened to our questions and concerns and then got them answered by a service rep. When the actual service reps responded to our house in record time, they were professional, friendly and were able to perform the tasks we hired them to do. I truly can’t say enough good things about the company. In today’s world we see a lot “less desirable” companies, NOT R-Mech!!! You just won over new life customers! Thank you!
Jerry Novacek
4 years ago
What's wrong with R-Mech you are so great. We don't find people like you anymore. I'll be using you from the cradle to grave for my HVAC.Jerry Novacek
Jack Kluck was a good representative of your company: he was professional, knowledgeable, answered all my questions and left the work site clean. I am happy with his work and his recommendations.
debbie beeler
3 years ago
We expected a long wait for emergency service on a Saturday morning. Although they were busy, they were able to accommodate us within an hour. Wow! Don was very professional and took carry of our problem within 30 minutes. We would definitely call on them again!
Barbara McCartney
4 years ago
Excellent service. Ross was very professional and answered all my questions. Will definitely keep R-Mech HCP on my list to use in the future.
Very quick service, ABMay has no weekend hours, so pleased with R-Mech fixed my water leak on a Saturday, very pleased.
Extremely professional, courteous, listens to the customer, and takes pride the services offered.
Cindy Ferrell
4 years ago
Highly recommend! R-Mech came out and spent a significant amount of time and explaining the issues I had. We did a combination of mini splits, insulation, and duct work to address my issues. We are so comfortable now!
Kelley Walker
3 years ago
Justin is my hero!!! He did an amazing job in getting my AC unit working!!! He is very personable and knowledgeable and I will use R-MECH for all of my heating, air conditioning and plumbing needs in the future!!! Thanks, Justin, you are amazing!!!
Annette Griggs
4 years ago
We called R-Mech out to repair our home air conditioning unit earlier this summer. They were prompt, which is why I’m giving them 2 stars. However, they told my husband that our unit had a bad TXV (expansion) valve and that it would be about $1500 to repair it. My husband was shocked by the price so he declined to proceed with the repairs and started calling around. That cost us $190 for the service call. After calling a few places we found that we could beat their price by several hundred dollars,. This was bad enough, but ultimately found that the TXV valve was not the problem at all. Instead, we had a bad circuit board which means that there would have been no way for the technician to have been able to test for the problem. No telling how much they would have ultimately charged us if we would have allowed them to repair the non-faulty valve. We replaced the circuit board and our problem was solved for a fair price with another KC area company. I will never use R-Mech again.
Mark Holefelder
2 years ago
Called while on the way and arrived on time. Tyler did a good job with installation and clean up
Noreen Thompson
8 months ago
Michael was efficient and professional.
He went above and beyond answering my questions.
Maintainable of the Tankless water heater
Christine James
4 years ago
I absolutely love the service r-mech provides! I am not from this area and have a small network but happened upon this company and have never been disappointed. I have a much older home and so far have had them do 2 AC and 2 Furnace replacement - diff units, energy audit with with insulation installation and some clogged pipes cleared. I've shopped prices - they are highly competitive with other large companies and I will recommend their services to anyone that asks.
Charles Huddleston
6 months ago
Kyle did an awesome job!I requested Kyle for my service 6/31/2023 to install another comfort height TOTO Drake toilet.Kyle is a Master Plumber, takes great pride in his work and is a go-to resource and mentor to other apprentice. Kyle has provided services that include installing garbage disposal, installing multiple comfort height toilets, and service for tankless water heaters, and the list goes on. I have been using R-Mech Heating and Cooling ever since 2012 and l know they provide a highly professional service. I would recommend them to everyone!
Matthew and his team were wonderful. They arrived and got right to work. Matthew answered any questions I had and was very nice and respectful. They installed plumbing and dryer hookups in my garage for my washer and dryer. It was an excellent job and when they were finished Matthew walked me through all that had been done so I could see everything that had been done. I would highly recommend R-Mech.
David Sherrill
3 years ago
Matt was great and was in and out in 15 mins! Would highly recommend R-Mech to anyone who need immediate things done with quality work!
shawn workman
4 years ago
Both techs were professional, honest, and very nice. They answered all of my questions fully. I am very happy with my choice to use them. And the cost was more reasonable than the previous company I used.
Giving 5 stars for this last visit we had from Tyler who came to do a furnace/humidifier check for us. Kind, professional, on time, answered questions, explained things for me, and just all around comfortable experience. Thanks, Tyler.
Service call for same day furnace repair. Mike was professional, explained everything thoroughly and resolved the issue. He took extra time with our job, even left to find a hard to find part and came back to make sure we weren't going to be left without heat. Thanks for a great job!
Mike Leathers
3 years ago
They showed up promptly and got right to work. It was so nice to have someone who cared and was professional. Thanks for the awesome service we greatly appreciated it.
Andrew Costigan
a year ago
The technician was very professional and informative. Provided recommendations for keeping system clean and running efficiently. I used the same company, R-Mech when I had the system installed, and have been very happy with their service.
Nathan was timely, very professional and took care of the clog very fast. We've used R -Mech multiple times for different reasons and have always been satisfied with service provided.
Winnie Thurman
4 years ago
I felt very comfortable with Justin's work. I felt he was honest in my repair and hope he will be the one to return in the Fall to service the furnace. He also took time to answer my many questions.
Robert Ballard
a year ago
The tech Eduardo was technically knowledgeable and very professional and very good at telling me the pros and cons I faced with my 17 year old Lennox system. I’m on end of expected service so repairs or replacement was the issue and he has laid out the conditions, repairs or replacement ,for me to consider without unreasonably pushing me in any direction I would use this company again
Sheila Vessar
4 years ago
I’ve been a customer of R-Mech for several years and have always been pleased with the service I’ve received. Today Chris Marshment completed an annual inspection/service on my air conditioner unit. Chris is knowledgeable and always provides great feedback regarding my heating and cooling units.I highly recommend R-Mech and especially Chris for heating and cooling service needs. He is prompt and courteous, providing options and thoroughly answers any questions I have. Finding a company that provides customer service can be a challenge, I have always received excellent customer service from R-Mech.
The HVAC technicians, Nick Rosene and Michael Crow, were extremely helpful, thoughtful and professional. They truly seemed to give us all the scenarios possible when servicing our AC. Highly recommend R-Mech.
john rosanbalm
2 years ago
Very thorough and the install went much faster than I expected. Sorry my 4 dogs barked upstairs during the entire install!
Tyler was awesome. After a pipe on the sump pump failed, he diagnosed the entire installation and found some prior installation faults. Came out the next day and reinstalled the entire thing. Tyler was courteous and professional and I could tell he was passionate about his work and the quality of service.
R-Mech replaced our heat/AC in December and also installed a tankless hot water heater. All of the technicians are knowledgeable and polite. We are very happy!
Lance Deshazo
5 years ago
James was very knowledgeable about every question that I had! He went above and beyond to talk about services that R-Mech had to offer!
Good company. Very good technitions. Very courteous and knowledgeable.Still good as of 5-17-23 AC maintenance.
Justin M was GREAT!!!! He showed me what he was doing and explained everything as to how it works and why I needed the tasks he preformed.
Tried them 2 times. They did not clean the outside unit and tried to upsell us on a furnace that was only 3 years old. Do not use this copany with so many others to choose from
The repair technicians punctual, polite, and personable. They quickly fixed the drain problem. I highly recommend them.
Excellent service and very professional tech. Fixed the leak right away and very nice and helpful. Highly recommend their service.
Performed annual maintenance for my hot water heater. Technician arrived on time and completed water flush of hot water heater. Technician was professional and polite
Mike was absolutely great! His second time out here to help us with our AC and he is pleasant and knowledgeable and great at his craft.
Jacob was very concerned about my issue. Took his time to work on it. A nice young man. You should be happy to have him as a employee.
This is our 2nd time using R-Mech’s services. The first time was for our basement finish where they did our plumbing. Our AC stopped working overnight, so I reached out to them as soon as they were open for business. Despite this being the day after the hottest day of the year so far, they were able to get me on the list to see me today. Mike showed up approximately 1 hour before the window arrival time, after calling me to ensure that time frame was okay. Seeing as how it was 85° in my house already, I assured him that was great. He showed up, fixed the problem in no time, and didn’t gouge me when I would have happily paid more. Highly recommend their services, plumbing and now HVAC.
Mike did a great job explaining what we needed to do in the future. He’s a great guy who was honest & truthful about what we need to do.
I had my annual AC service done. Nick came in and answered all the questions I had and even double checked a couple of issues for me. He showed me and explained why a part of the AC would need to be replaced in the near future. It was not just a take my word you need to have this replaced. When someone, like Nick, comes in and takes their time to make sure the customer is satisfied, it sure makes me want to be a repeat customer. Refreshing in this day and time! Thanks Nick!
Fielding Brewster
6 years ago
Company arrived on time. I showed theme where everything was. They went down and replaced my air filter and took a look at a few things. I showed them were the outside unit was. I left them alone after this. about 10 minutes later they came back inside and told me that they measured 0 pounds of R22 left in my system. They stated that it had a leak and there was no coolant left. They gave me the option of paying 2000 to find and attempt to fix the leak and replace the R22 coolant. Or I could replace the AC system for about 3800. They mentioned that they had a special and could replace the furnace as well for around 5400 all at the same time. They said that they could be out the next morning to replace everything as they aren't busy with repairs at the moment. I said thank you and that I wanted to talk it over with my wife. I made a couple of calls and got a reference to another company. I paid this company to come out and service my furnace and A/C. They told me that I was just about 1 lb low on R22 and that it had plenty left in the system. He left and charged me less than 200 and said that everything is running as expected and that I don't need a whole new system. I would not recommend R-Mech to anyone after this experience.
Gary Thompson
2 years ago
This was my first experience with this company, R-Mech. After months of research, I found they offered me the best competitive price with the Trane system of my Choice.They installed a complete Trane Heat Pump and LP Furnace. They were all very Professional, from the Sales force to the Installers technicians and office personnel.There work was so good I decided a week later to replace the Hot water heater.Again, it was a very professional/ courteous install.They will be the company I recommend and my go to for all future work.
Brent Stephenson
5 years ago
James Rhea serviced our tankless hot water heater. He was very knowledgeable. We have had another technician out to solve our random cold water showers and they did not fix the problem. James listened to our clues and quickly found there were wasps nesting in our fresh air intake causing the heater to shut off during high flow demand. He billed us fairly for the service and we will definitely ask for him for our next service.
R-Mech was able to get someone out to look at my furnace in just a few short hours of me calling them. Chris responded promptly and was on time. He was very knowledgeable and gave me several different options to choose from.
Jon came out to diagnose a backed up drain. He was on time, polite and courteous. He diagnosed the problem in minutes and was quick to get the drain unclogged. I am glad I called R-Mech to fix this and that Jon was the person who came to service the problem. R-Mech would be the first company I call in the future for any services they offer.
momsmile jennifer
a year ago
Brandon was an excellent technician. Knowledge, friendly and able to explain the issue as well as repair my AC quickly!
Brian showed up on time
Went thru potential solutions leading with least expensive.
Great attitude
I would strongly recommend
Michael Crow was our technician. He was on time, professional and knowledgeable. We greatly appreciate his work and input on our HVAC situation.
R-Mech is an amazing company with an owner who respects his customers and is willing to come out to jobs personally. R-Mech installed an AC unit in 2020 and a water heater which they discounted significantly. When the AC unit had issues this summer(2021), they replaced the entire unit at no cost even though the warranty had expired. Due to the extreme professionalism, we used them for our plumbing issue/leak and they sent someone out the day of to check on the issue. We said that we had a deadline since we are moving so they got us an estimate within 12 hours then scheduled us for repairs immediately. The company prides itself on customer satisfaction which is why we will never use any other HVAC or plumbing service.
The R Mech did an awesome job. Focused on my needs the whole time & connected with the right system at a wonderful value. No sales, just honest, professional advice. They were able to install a new furnace for me, working not the night to finish it up. If there is one call to make in KC for your heating & A/C needs this is the shop. I won’t be going anywhere else next time
R-Mech did the annual checkup on our air conditioner. The tech, Justin performed the inspection thoroughly. He provided us with excellent information about the condition of our a/c and the tests he performed.We have used R- Mech on numererius occasions, always with great service and great work. We highly recommend R-Mech and especially Justin.
McCurry Linda
4 years ago
James, the technician who serviced my tankless was great. He showed up on time and answered all of my questions about my tankless, it's operation, and ways to make it last longer and increase my satisfaction with the set up. He was also nice to my dog.
Hands down the best HVAC company in Kansas City!! Justin did a great job explaining the best option for my rooftop unit and a fair price to replace it. Good doing business with R-Mech!
The service tech with R Mech was very helpful, professional and insightful. Using our home warrenty was a smooth process with them. Thanks for fixing our issues.
Cory is very professional and knowledgeable and very courteous and I would like to see him return the next service date.
This company was sent out by our home warranty company. The work order had two items, the main one being a huge sewage backup in our basement The technician that came to perform the tasks did not have any idea what he was doing. He told us he couldn't more than 15' into our main line, and that he'd need to come back the next day with a camera and equipment that was not covered by our warranty company. Then, he told me that I would more than likely have to take apart my deck so he could get an excavator to dig into the concrete to get to the pipe (which didn't even GO under our deck!). For no reason, he concluded that the problem was in pipes outside of the house, which would not be covered period. On top of this, he drug LITERAL sh!t UP OUR CARPETED BASEMENT STAIRS AND CAKED IT ONTO OUR KITCHEN FLOOR WITH A PIECE OF EQUIPMENT!!! Now I need a carpet cleaning!!!!!! I called another plumbing company to pay OUT OF POCKET (A-1 Sewer and Septic Service), and the technician not only respected our property, but did a simple ROOTER and OUR ISSUE IS FIXED.
Technician, Tyler, was extremely professional and honest. When I called in to set the appointment the receptionist was very friendly and professional. I was very impressed with both.
CRISINDA KNAUTS
3 weeks ago
I live in a condo. Charged $99 to come out for my ac to look at… called AB May for 2nd opinion. Found out Rmech looked at wrong ac unit and not mine!
The only problem I had was a worker accidentaly shaved a wire when cutting out the sheetrock that we had to repair. It wasn't a big deal as it was opened to work on and easy to repair. I am confident that had I said something to R-MECH, they would of had it repaired for us but it was an easy fix so we just took care of it. Great people, would definitely use them again!
Steve Brashears
4 years ago
Very pleased with today's service call. Jessica was very professional and answered all my questions. I have used R Mech for plumbing and HVAC issues for a number of years and they have always been great.
Had an appointment for them come fix my exterior spicket and the day of the appointment had a plumbing issue which they would able to squeeze in unexpectedly. Brett was a great professional gentleman. 10/10 would clog my pipes to see him again.
Deborah Longbrake
4 years ago
R-Mech did a great job diagnosing my problem and then was able to do the service right away. Very impressed with their professionalism and excellent customer service.
robert massengill
2 years ago
Installer was very professional. He explained everything and was clean and organized. I would definitely recommend R-Mech to anyone.
I would give them a ten star review if I could the R-Mech team has gotten us fixed up several times. I'll have them replace a couple of HVAC systems very soon! Keep up the great work and the support of Leo and military!
Brandon and Tyler were professional, thorough and a pleasure to work with.
Matt was very personable and he honed in on the problem within the first 10 minutes he was here. He was professional and knowledgeable. I appreciated his work ethic.
I really appreciated the time Brad took in explaining the difference between the waterless and the tanks as well as his thoroughness in making sure once my decision was made to put new tanks back in that it was done right with all materials present. It's why I used R-Mech over several other companies I called. The installation also was what I expected regarding the professionalism and knowledge. Everyone I encountered from beginning to end was very nice to work with. A bonus was having the installation team show up wearing booties! I didn't have to ask them to put mine on in the house. The price was competitive also. Thanks Brad and your R-Mech team members for a great experience. I will definitely use you again.
Jaime Hillbrand
3 years ago
I had a clog in the main drain that caused major back flow in the basement. I called R-Mechanical, in a panic, and they said they would send someone over right away. Within 15 minutes, Matt called and said that he was on his way to my house. I couldn’t be happier with the service! He was very friendly, professional, and after the issue was diagnosed he was able to have it fixed within an hour. I will definitely hang on to their number, and would recommend this company to anyone. Thanks Matt and R Mechanical!
Monte Boultinghouse
6 months ago
2 men came out and fixed my humidifier in fine fashion! Very satisfied!
Geoffrey Henggeler
a year ago
I needed my original 90-year-old water service line replaced from the city line to my house. The original galvanized pipe was badly corroded and leaking. I got quotes from three firms for this work. The R-Mech service specialist understood the work well and explained the process to me clearly. R-Mech seemed to understand local city codes requirements better than some of the other firms. The quote from R-Mech was also reasonable in comparison to the other firms. R-Mech worked around my schedule, the holiday, and the city inspector's availability to have the project done on time. Overall I was very satisfied with the work and would hire them again.
We had an after hours call for a possible repair. Kelly did an awesome job at evaluating the issue and letting us know our options without us feeling overwhelmed or pressured. I am happy we called R-Mech and would highly recommend them to anyone in need of HVAC services.
Andrew Hemenway
5 years ago
With KC having a long list of HVAC companies to choose from, I wasn't sure whether I'd pick the best one for what I needed (duct work fabrication to run air to other rooms in home), but I am so glad I called them. Extremely satisfied with my rep Street and the two installers. I couldn't believe how fast the entire process went. From the initial visit to the installation, every one of them did outstanding work. If I have any future work I'll be contacting R-Mech first. Thanks again.
We were very happy with response time the professional manor and the kind and friendly way Brian treated us. There is no doubt that we will use RMech again, and we will ask for Brian.
Myke Chovanec
2 years ago
Michael Crow was my service technician today. He was very efficient and did an air conditioning tuneup and a humidifier servicing on my system. He was very knowledgeable and professional. I have used R-mech for several years. Very reliable.
Michael Crow arrived on time. He completed the tasks efficiently and answered my questions. He showed me the filters that needed to be changed and how to install them. It was a pleasure having this tech here. I will call R Mech again.
Our sump pump died and the R-Mech team were the first ones we called. The tech (Jason C.) was professional, knowledgeable and punctual, did his assessment, informed us of the repairs, grabbed the parts and was done in less than an hour.Thank you R-Mech for hiring top quality professionals 👏 I highly recommend you give them a chance.
Michael Crow was the service technician who came out to inspect a furnace and an AC/heat pump for us. He was very thorough with his inspection and very clear in his explanations. I truly appreciated his professionalism and his willingness to answer all of our questions. I would not hesitate to recommend R-Mech and Michael for your HVAC needs!
Kelly Richardson-McBee
4 years ago
Justin is a rockin' awesome tech that helped us with applying for an energy assistance program so that we could get a better HVAC system and cut our bills. He took the time to go over our options and find a solution for our older home that would work the best. We appreciate his honesty and professionalism - and great sense of humor. We highly recommend him as a tech and R-Mech as an HVAC company! Thanks again! :D
They came earlier than scheduled, which was very pleasant! Had a very professional and kind repairman. He was also informative. Grateful for the service!
After having a bad experience with a local company, RMech came in and figured out our issue in a short amount of time and saved us at least $1000 In unnecessary charges. These guys have found themselves a new client!
Chris did a wonderful job on my heating and air system. On time, kind and even petted my 2 rescue dogs so they wouldn't be afraid of him! Excellent service! Thank you!
Terry Williams
4 years ago
Justin did a first rate job. Very professional, knowledgeable, efficient, considerate, and friendly. I want him for the furnace check in the fall.
All in all good interaction. They were able to get here on a night when the 5 company's we called first were unable to-due to get fact the entire town was flooding. We told them we would need someone with at least 150 foot snake. They sent someone who only had 100ft. So I don't believe they would had to have been here as long as if they had the right equipment. And aren't sure if they were able to clear the entire line-time will tell. But so far its draining- albeit somewhat slower then usual. So I'd say they earned a solid 4 stars.
Kenneth Cypret
5 years ago
Called R-mech due to our sewer line backing up. Andrew and Jesse came out. They were able to snake my line. Afterwards they ran a camera and discovered that my line was offset. Andrew showed me the video and I could see where the problem was. Instead of immediately pressuring me into an expensive fix, Andrew was honest and told me I could live with the problem short-term, but eventually the line would need to be repaired. He gave me several tips to help with the problem and went over several options to fix the problem.I was very impressed with the professionalism and service. I would highly recommend R-Mech to anyone.
Justin and the team did an outstanding job reacting to an unfortunate circumstance at R Mech, and was still to offer the personal service and on time job. Really apprecicate the care and concern to get the job completed on time. Great job folks, and thank you. Don.
Nathan was in constant communication before arriving. He was professional and courteous and did the job quickly and effectively.
Justin went above and beyond, answered all my questions and did a through job. Very satisfied with all the services R-Mech has done for us.
Jarrett Lanpher
3 years ago
R-Mech is an awesome company. They fixed my furnace quickly and with great service. They are a top notch company and they stand by their work. I will continue to use them and refer them to everyone.
Jayhawk 99 (JayHawk99)
4 years ago
I usually don't write negative reviews but my experience with R-Mech was just plain awful. Scheduled a yearly furnace check up. First off they wanted to sell me a central humidifier and when I told them that I already have one, wanted to sell me it's filter. Then tried to sell me a new thermostat even though current one is working just fine. Removed the silver tape to insert their probes and never put the tape back and left the holes uncovered. Left the HVAC filter cover away from the system so I had to put it back on. They had in stock on truck everything they wanted to sell EXCEPT the most common hvac filter which they were supposed to provide for free as part of the check up !Worst of all, they put their company stickers on my water heater as well as HVAC WITHOUT my consent.
Janelle Riddle
a year ago
I loved both of the technicians Jon and I forgot the other guys name that came out they were awesome and knew what they were talking about when it came to what we needed for our home. What I will say is the scheduling is a horrible process because they couldn’t get the times right and kept calling me back to reschedule times that should have already been in the system. And they had to come twice due to bringing wrong size water heater. Then tried to push me back an extra day after I was told I would be rescheduled for the next day I had to say I would ask for money off the service to get the next day service that I was promised. The left hand doesn’t know what the right hand is doing. If I could have the same techs again I would definitely use the service again. The two of them were overall awesome . But something does need to change with the scheduling process to provide a better customer experience.
We recently moved to the KC area and received an AC tune up referral from our HOA. Jack from R-Mech let us know he was ahead of schedule and asked if starting early worked for us.When he arrived he was professional and efficient answering all of my questions. I feel like the service was thorough and a great value. We have found our HVAC and plumbing provider and strongly recommend R-Mech.
Anthony High Jr.
3 years ago
Matt was truly amazing. He helped get our hot water back for our shower and worked his magic to get us back up and working. Thanks.
Tech was friendly and knowledgeable. He got the repair done quickly and without complications. Thank you Michael Crow.
Kurt Hoskovec
4 years ago
Our AC was out on one of the hottest days of the year. We called in for service and they were able to get someone out that afternoon. Chris came out and discussed what was happening. He looked inside the outdoor unit, measured the voltage, and told us what he thought was wrong; as well as how much it would be to fix if that was it. Very professionally done. We agreed to the price and he replaced it. Tested the AC after replacing the part and we once again had cold air coming out of the vents.R-Mech, and especially Chris, did a great job. We really appreciate the quick service, professional work, and reasonable prices.
Brady Mattison
2 years ago
Kyle and Jamen provided excellent service and did a wonderful job on our bathroom. Highly recommend R-Mech!
Our service/technician provider Michael Crow was professional and friendly. Service that was provided to us was awesome We are grateful for their support, quality and fast response 😀
Matt Kleinmann
2 months ago
Amazing service! Their employees have gone above and beyond multiple times in helping us keep our 100 year old house livable. Ray on our boiler, Kyle on our plumbing, and Michael Crow on our HVAC have really done a wonderful job, especially in responding to emergencies. Would highly recommend R-Mech as a one-stop shop for pretty much anything.
Ammie Martinez
4 years ago
One of the hottest nights of the year thus far and our AC unit went out. We needed service immediately and contacted all well known reputable companies that advertised 24/7 service. Not one of them were available or even bothered to return a phone call. In our search we came across R-Mech also highly reputable. Not only did they immediately answer upon call, but they had a technician at our house within an hour. Chris was very efficient, knowledgeable, personable, and the price was more than reasonable for an emergency situation. I will only use R-Mech in the future regardless of the urgency!
The service man was excellent! His attention to detail and explanation was exemplary! As a business owner my self, this is great to experience!
Came home to a dishwasher that had not cleaned our dishes and leaked all over the floor and ran through floorboards and duct work. They helped save the day. And also helped us get in contact with power dry a company that we highly recommend as well!
We've had to contact R-Mech a few times in the last year for various reasons. Our first visit was over a holiday weekend on an emergency visit because our floor drain was backing up and they were able to confirm they could make it out that night, in fact, they were on their way within an hour. We had a young infant sleeping and the technician was able to opt for a quieter device to clean it out. Our 2nd visit was another emergency holiday weekend unfortunately, our AC froze up. Again, they were able to confirm they would make it out that night. With a youngin, we didn't want her overheating with the summer temps, so timeliness was everything. He was able to describe what had happened, what the fix would be and what the prognosis would be. Our last two visits have been to replace our water heater and then a separate visit to fix our toilet. Jon was our technician for both of those visits and he is beyond courteous and such a trustworthy technician. Both times he has been super efficient in completing the tasks and always cares for the way things are left. He has looked out for other issues and kept us informed through each process. We are happy to have a reliable plumber in him. Overall everyone from this company has been so polite and easy to work with, from scheduling to timeliness to completion. Most of all for us as new parent with an infant, they were always respectful of her sleep, our time and keeping areas safe while working. They truly care for the customer more than any other company I've worked with. 100% recommend them!
Robin Pierce
3 months ago
Staff is always very courteous, prompt and knowledgeable. I highly recommend them.
Zachary was terrific! Called on his way, very professional, clean and well spoken. He showed me what the issue was and had the part on his truck to get out air conditioning up and running. Great job Zach!
Very quick response. Excellent experience. Got the job done right with no stress for me. Will definitely recommend them and use them in the future.
After hours call. Arrived within an hour.
I had several plumbing issues I asked the technician to evaluate. He was very patient and professional when I kept adding items I wanted his opinion on. He did not try to sell me on anything and offered options to address the issues I presented. The technician was one of the most polite individuals I’ve encountered. This is consistent with my experience with this company last year when they installed a hot water heater and repaired an outside spigot. Not the same technician, but absolutely the same polite professionalism!
Thank you R-Mech for answering my desperate call for help. Your services were professional, your techs were courteous and your top-notch customer service skills are greatly appreciated. If you want affordable, professional and couteous plumbers or heating and cooling answers give R-Mech a call. Thank you guys!Mrs. Patricia M.
Hugh L. JR Mills
2 years ago
Super service. Competent and courteous people. I know many of the staff personally and personally recommend R-Mech. I wouldn’t use anyone else
High Mills.
Mason Murphy
2 months ago
I used R Mech last year when my water sourced heat pump was acting up. Though R Mech is a self-described expert in heat pumps, the first technician said my thermostat just needed replaced, so I was disappointed when it proved to be a misdiagnosis after purchasing and installing a new one with same issue. When they came back out to try again, it was obvious the new technician did not have experience with this type of heat pump and was struggling to interpret his own diagnostic codes, so all in all I paid $99 for no accurate diagnosis, and wasted time. Thankfully a family friend found a patch fix, but now needing my system serviced again and I don’t think I’ll be using R Mech because if they do have experts, it certainly wasn’t the people they dispatched to me last year.
R-Mech was very timely in their response (service was rendered the next day after my request!). I received a text and a phone call from the service professional, both advising me that he was on his way.My repair was a simple adjustment, which was diagnosed within minutes of examining my humidifier. The system was examined and a solution was applied. The service professional put the system through a few tests to assure the adjustment was all that was needed. He then gave the system a quick look to make sure it was operating with efficiency. Very pleased.
lesley halsey
3 years ago
If I could give these guys 10 Stars it wouldn't be enough. They show up on time they always wear booties they're very professional I get good value for the money I'm spending and they've been taking care of my furnace my air conditioner and my mini split for several years now. I can't say enough about their customer service and the quality of their work
Aram Hatfield
2 years ago
Very professional! Arrived on time, quickly identified the problem, communicated all options and costs in a transparent manner, and finished their work quickly. They also responded very quickly on a Saturday when most other places were closed. I will use this business again.
This is one of the best plumbing companies I've serviced with. I will always look for them when I have a plumbing problem. They are professional, timely, and very respectful of your property. The tech was very knowledgeable and wasted no time fixing the repair. Thank you for such terrific service.
Julia Heimsoth
2 years ago
Replaced garden hose faucet & restored water. Brian & his co-worker did a quick & professional job. Thank you!
Angela Shields
a month ago
Since they put my furnace in I have only called R-Mech. They are the best at what they do. The tech that came today was very respectful and informative. Very professional. Thank you so much. I tell all my friends you are the best!!!
I did a lot of shopping around before hiring R-Mech to replace my furnace and A/C unit. They were among the most competitive bids. In fact, I had one company, Top Notch, try to sell me a similar system for 2x as much!!! Their sales guy was very knowledgeable and could answer all the questions I threw at him.Overall the crew was extremely polite and I was impressed by their level of dedication. The crew worked hard the entire time and stayed until 10:00 p.m. working through dinner to make sure my installation was completed.I would give 5-stars, but there were a variety of minor mistakes (compressor oil spilt on driveway, trash left behind, etc...) made during the installation that I addressed with the company. I felt that adequate apologies and upgrades were offered to make-up for the mistakes and they assured me they will continue to improve the crew's training.
Ron Rollheiser
3 years ago
R-mech showed up on time and the tech was super nice and knowledgeable. I was having my annual winterizing of my furnace. I was very impressed with the service and will use them in the future.
They installed high efficiency Trane furnace/AC system they’ve been regularly maintaining it since 1/21 when it was installed. They’ve always been responsive in coming out. They are always good about answering questions. Brandon came out today and was able to get the thermostat linked to my phone as it wasn’t working . I’m so impressed how he stuck with it until it was working. He didn’t leave until it worked and it took awhile. Thank you so much for figuring it out. It made my day.
Had R-Mech come in an replace a water heater. They showed up on time and did the work quickly. Had a problem with the pressure in the shower, Jake took the time to look into it and fix the problem and Keyn was very personable. Both guys did a great job and I'd have them come back again.
Stephanie Carson
2 years ago
Nick Rosene was a wonderful person to have in my home. Respectful and kind, loving towards my fur babies and very informative. His thoroughness in performing his job, exhibiting his knowledge and professionalism very well. Greatly appreciative of the service received! Highly recommend this company!
Merrell Bennekin
3 years ago
I love R-Mech Heating Cooling and Plumbing. All of the staff are friendly and very professional. The technicians that came out to work on my system explained everything from start to finish and made sure that the job was completed ... despite the lateness of the hour! I highly recommend them and will continue to use them in the future!! They are the best in town!!
Lanett Sullivan
7 years ago
Awesome job and great customer service as always. R-Mech has the best technicians we've ever worked with. Thank you!
Chris Copley showed up and got to work! Within 5 min he knew I had a bad transformer. Another 5-10 min on install, and we were up and running! He checked my refrigerant, and the capacitor on the outside unit in no time and verified everything was in good shape. When you call, ask for Chris!
Justin responded as scheduled, was very helpful and professional. He took the time to explain what he was doing and provided tips to keep AC/ Furnace running more efficiently. I would highly recommend R-Mech for any of your HVAC needs.
Service man very professional and answered my questions. Had floor drain backing up
Deborah Kay Sicks
2 months ago
A/C repair was $275. Put in new capacitor. Fan was not turning. After some physical help it started, I paid the bill, ran till repairman was about 2 blocks down the street.IF I had bought a new system from them it would have come off my cost of that. I did not get a new unit through R-MECH.Estimator for new system cost; I thought he was very knowledgeable and quite helpful explaining everything as he went along. He gave a thorough estimate. Appreciate it.
Cinthya Cervantes
4 years ago
Justin came out to check our AC last night and he did a great job. He took his time, explained the issue and most importantly made sure our AC was working before he left.
Donna Mountain
2 years ago
Excellent review of AC , filter and thermostat. Also hooked up an exterior monitor to my humidifier to help stop condensation on my windows in the winter.
Justin Munsterman is my man! I was highly pleased with his professionalism and his honest opinion regarding or AC unit!
Highly recommend for reasonably priced plumbing. I was expecting much higher bill. Work done quickly and professionally.
I was very impressed with Steve's knowledge and his willingness to explainto me in terms that I could understand what was wrong with my water heater and it's problem. He showed me the pictures of my heater and suggested what I needed to have done. I did ordered my new heater and he called me in advance to let me k now he was on his way to put in the heater. He was very thorough in his explanation of my new heater and extremely efficient in doing his job. I appreciated his kindness and hope to do more business with Home Depot in this area again soon.I thank Home Depot for sending me such a excellent technician.
Judson Milham
2 years ago
The technician, Michael Crow, was friendly, qualified and easily troubleshoot the situation. Fixed in less then 45 minutes. Awesome.
Sophie Woodworth
3 weeks ago
Mike was very helpful and personable!
Anthony Pellettiere
2 years ago
I called R-Mech about a problem with our water heater and they scheduled an inspection/repair for the same day. Nathan, our technician, was great! Friendly, professional, knowledgeable and communicative about the issue with our water heater. He did a full inspection of the unit and was able to save us money on the repair by doing a thorough cleaning instead of replacing parts. I would recommend Nathan and R-Mech to anyone and would use them again if problems arise.
Ciara Blankenship
2 years ago
The tech, John, arrived within about 3 hours of our call, was very polite, and explained everything that needed to be fixed/installed! The new water heater works great and I am confident it will continue to work great as he seemed very knowledgeable. I will absolutely use this business again!
Michael Crow came to the rescue and fixed our A/C much faster than expected. I made an appointment at 7am for 1-5pm. Michael called and prioritized our issue over regular maintenance. Price was reasonable and offered a Veterans discount. Highly recommend and will use again.
Laurent And Jackie!
2 years ago
I am new to America and was unsure of what to do when my furnace broke. R-Mech was able to diagnose that not only was my furnace broken but it was leaking carbon monoxide into my house. They gave an honest price and sent Leonard to install it the same day. Leonard was professional and funny while explains how to use my new system, i never even new you could control your thermostat from your phone. My old system never sounded this quiet.
Andy was super pleasant and informative! He seemed to know his stuff and was able to replace my entire unit very very quickly! I felt safe allowing Andy in my home and like I was in good hands. I will definitely be calling Andy next time I need plumping or hvac services!
Robert Vivona
2 years ago
R Mech is great. We’ve used them to install tankless water heaters and the yearly maintenance on those at our last two properties. Always professional and on time. Thank you for being a first class company.
I have always had excellent service by knowledgeable and professional technicians. Last winter was the fourth time they have been to my residence on a service call. I have no knowledge or experience with HVAC systems and must rely on professionals. The technician identified the issue very quickly. He showed me how to fix it which saved me almost a thousand dollars. Great guys, great company, great owner. It’s nice to have a company that you can trust. Highly recommended. They won’t be the cheapest, but the best never are!!
Justin represents R-Mech well. He is kind, helpful, knowledgeable and just plain nice. I appreciate his help. Jane Bartlett
Elise Hamilton
2 years ago
I wouldn't recommend this company if you want a transparent company. I requested an itemized breakdown for the charges between parts and labor, but they refused and said they don't provide that. Obviously, I was not wanting to change the price, but instead just seeing the cost of each item to understand better. I know I ended up over paying probably by $200-300 on the labor costs, because they didn't track their hours. The office staff also have no knowledge of how the pricing structure works and instead had to refer me to the plumber both times. I was surprised they didn't have any idea and couldn't explain on their own. When the two plumbers showed up to install the water heater, one was incredibly rude. I believe the rude one was either the master plumber, or had more experience than the other. He also came off as condescending to both myself and my fiance when we asked some questions. There was no real communication until it was time for me to pay.Overall I wouldn't recommend this company if you like to see the numbers or like basic questions answered. The pricing was also pretty high, but we needed this water heater fixed quickly. The water heater installation itself seems to be of quality and it works as expected though, so they did get the job done.Editing my review due to the owners comment: regardless of if either of the plumbers are good employees, them treating customers poorly (Tyler was much better than the other plumber, which I never got the name of) is not ideal. I obviously agreed to have the work done before the came out, but that doesn't mean they were transparent in pricing. Example the lump cost of the water heater was $1400. There's no breakdown of pricing of how much the equipment is, how much labor is, what the cost of hauling away the old one is, etc. THAT'S the transparency that should be provided. They refused to break down the labor and part cost individually. I also commented above the quality of work was performed well, and my review is based on the lack of pricing transparency and lack of communication. Also updating to a one-star review based on those comments from the owner below. Using the master plumbers former military experience as a play to try to solicit a better review is dispicable.
This company is fantastic and so are the people that work there. They did a great job for us. We would highly recommend them!!!!
Christopher james
4 years ago
Brad was awesome! Did a wellness check on my hvac and made excellent recommendations to make my system more efficient as well as insulation recommendations to make my house more efficient. My bills were practically cut in half after the much needed updates.
Our tech did a great job, identified the problem right away and had it fixed in less than an hour. We would definitely use them again.
Company was great to work with. Originally had a tune up scheduled for later in the month but gave them a call when I noticed my furnace having problems keeping up. Had a technician out later that day who found a dirty sensor. Cleaned that up and went ahead and did the tune up while he was here. Will be using them again.
Chris was in my home today. He was very professional and was able to fix our issue without any issues. We are very pleased with him and your company.
Deanna Berney
3 years ago
R-Mech installed a tankless water heater, mini-split, whole house humidifier and a full HVAC system in my home. All jobs were completed professionally and as promised. Love these guys!
Deb Crownover
3 years ago
This company is top notch! I had an issue with my air conditioning not blowing as cold as it should. I called them and they were out THE NEXT DAY, AND IT WAS A HOLIDAY. Having them not only come out on time, they told me how to keep my air conditioning flowing and working great. They even let me know when they were en route. Knowledgeable, friendly and professional.
Steelspan Buildings
6 years ago
I had R-Mech out for an annual A/C tune-up on 7/11. Both Chris and Josh found that some things were apparently not adjusted correctly when the A/C was put in originally, and as a result, my system was only running 75% efficient. I'm glad to say that after getting these fixed/adjusted, my system is now running at 100% and there is a noticeable difference!. I will definitely have R-Mech out annually for my A/C and Heating tune-up and would highly recommend others to do so.Lou
Kite and Crest 2 K and C 2
a year ago
Cory showed up with a call ahead notice and had our heat fixed within 15 minutes. Very professional and highly recommend.
Delores Kalimullah
a year ago
CORY WAS FANTASTIC! EXCELLENT, CARING AND CONCERN. I WOULD RECOMMEND HIM AND YOUR COMPANY TO FUTURE CUSTOMERS. THANK YOU FOR YOUR SWIFT RESPONSE!
Incredible service, arrived well before projected arrival time found the problem and had it repaired quickly. Very friendly and professional. Would definitely use this company again.
Taylor Hamilton
4 years ago
Steven was awesome! Was extremely knowledgeable and took the time to explain everything to me. Was on time and took the estimated 3 hours to install our new water heater. Very satisfied with the work and customer service.
Elizabeth Porch
2 years ago
R-Mech has been incredible to work with as a first time homeowner. I used them to replace my furnace, air conditioner, and hot water heater. All technicians were, most importantly, kind and respectful, as well as professional and timely. They were also all patient, took the time to explain my new systems to me, and had the patience to answer all of my questions. Scheduling was a breeze with the office, as well. I will absolutely be using and recommending R-Mech in the future.
Chris Bengston
a year ago
Cory was very kind and knowledgeable; he identified the issue and resolved it promptly.
iiitsagreatday iiitsagreatday
3 years ago
The technician, Chris, phoned ahead and arrived on time. He was courteous, pleasant, and informative. Because of the Covid 19 situation we only saw each other from a distance but we talked by cell phone while he was here. He did a thorough job and answered questions to my satisfaction. I would definitely recommend Chris with R-Mech Heating, Plumbing and Cooling.
I just had Adam C. Come to my home a bit before midnight and help is with a clogged up floor drain. He was polite and courteous and gave us some pointers while working hard for us. He fixed the issue and seems like an all around great guy.I’ve also used R-Mech to get and install a new Furnace, AC Unit, Sump Pump and Pit, and new Water Heater. Everyone has been great to deal with and I also want to give a shout out to Donavan M. For being very helpful as well.Highly Recommended.
Fantastic! They changed out my exterior faucet. Prompt, kind, courteous, and very professional! Did a great job and did it right the first time! Highly recommend!
Danielle Jodts
4 years ago
Jessica Hollis provides warmth immediately upon entering the home and a thorough explanation of needs and potential areas of attention. Pleasantly surprised to receive such great customer service today. Request Jessica when calling.
Chris did a great job during the furnace maintenance. He was very knowledgeable and he answered all my questions thoroughly!! Great work Chris!1 I strongly recommend Chris!!
Carlotta Conklin
4 years ago
The technician throughly explain ALL of the things wrong with my air conditioned and even took the time to hear my thoughts and concerns, but most importantly he was respectful and know the answers to everything I ask.
Carolann Forder
a year ago
They did a repair for my neighbor. They had to dig up my front yard. They left a lage hill of dirt over 10 feet long with big roots sticking up and large rocks. They told me prior to digging they would leave my yard nice and with new grass seeded. I called twice and no one has fixed my yard . I regret letting them use my electricity for a whole day when their generator wasn't working. 09-23-21 They came out and fixed all the problems they made in my yard. I am very pleased and have changed my review.
I trust Rmech, we had them replace our hvac system wasn't the lowest bid. They explained everything in detail. Today they serviced the system and again were professional, timely and explained what was done.
The service tech was Steve and he was polite and professional. Steve explained the reason for the additional work, which made sense, so I agreed to the additional charge. He exchanged the hot water tank without any issues.
I learned of R-Mech through work they did for my employer. They were quick and efficient so I called them when I was having issues with my bathroom toilet. I was blown away by Kyle's professionalism. First he was on time! He got along really well with my dog and my birds, which is really important to me. He was really friendly, took his time explaining things to me, and not in plumber lingo but words I could actually understand. Not only did he tell me what the issues were, he showed me so I knew it wasn't just BS! He told me what he would need to do to fix it, giving me different options and working with my budget. I know plumbing repair can be expensive, but I didn't feel like Kyle was trying to up sale or overcharge on what I needed, or push me into work I didn't need. I will only use R-Mech for all of my plumbing needs!
Fantastic service! My Saturday appointment had to be cancelled due to rain but they made time to come fix my A/C on Sunday. We have always been impressed with R Mech’s service
Quick service, excellent plumber with 27 years experience came to our house and quickly diagnosed and fixed our problem. I highly recommend! And to top it all off, very reasonably priced. I've also used R-Mech for heating & cooling service. Same results, excellent service & very reasonably priced.
Everything about my interaction was positive.The office was able to quickly schedule a technician to come address our issues. The technician arrived on time, was professional, and very knowledgeable. The technician took the time to explain the issues he found and his recommendations. The technician was open about what needed to be addressed immediately and what was recommended but not urgent. At no time did I feel like I was being upsold or pressured into paying for services or repairs I didn’t need. I will be calling them again whenever I need plumbing/HVAC services in the future. I cannot recommend them highly enough.
Of 4 estimates I received, R-Mech was the only company that took the time to measure the duct work, count the registers, and calculate the best system to replace our 19 year old system. The other companies just took a look at the old system then tried to sell me a unit. Brad had decided that adding a pancake box under the furnace would increase the amount of air being circulated through the house, thus increasing it's efficiency. I went from a 16x25 filter to a 20x25.The system was installed in August so I've been able to test it through 95 degree temps and below freezing. When our old AC unit kicked on, the lights flickered and the outside compressor sound was prominent inside the house. Both AC and heat from the old system would leave warm and/or cool spots throughout the house. Both would also heat/cool through a range of temps, e.g. thermo set on 72, house would cool down to 71, then heat to 73.The new system uses a 2 stage AC compressor and variable speed fan so it's difficult to tell if the unit is running (noise wise). I also leave the fan in the on position, and the unit's motor slows the fan speed way down (more efficient), but allows air to be circulated around the house which has help tremendously with the temperature differentials between the upstairs and downstairs. Furnace also has a modulating gas valve so it can run at various gas flows and fan speeds.This was not a cheap unit, but we are more than pleased with it.We also had a tank less water heater install and Brad and his crew installed all systems in the same day staying late into the evening to make sure everything was tested and to my satisfaction. They all wore covers on their shoes whenever they came into the house and everything was cleaned up and removed before they left. I would have said something if it wasn't done to my expectations and I'm sure they would have done it without question.A few days later I had some questions and Brad was there that day to answer them and make some adjustments.Very satisfied with the whole process and performance of the system.
Justin was outstanding. This is how a business should be run, not the normal find something expensive to fix mentality of most heating and air companies. Very refreshing.
TRACEY TILLEY
4 years ago
The technician found unexpected issues with our furnace but stayed late into the evening until he fixed everything to our satisfaction. He was very courteous & patient in his explanation of the repairs that he completed.
I decided to go with R-Mech for my full HVAC system replacement because I felt they were the most thorough in their estimate, really giving me the full picture of what my options were. I wanted to switch from a highly inefficient old electric furnace to gas, which required several extra steps, but R-Mech took care of it all and made the process very easy.Everyone I dealt with from R-Mech - Ray, Leonard, Brad, Sherry, Melissa - were incredibly professional, friendly, and truly made me feel listened to and valued as a customer. They were patient with my questions and always answered or returned my phone calls promptly. Leonard and his team worked on the installation for nearly 12 hours with no AC on a 90 degree day. I'm sure they were exhausted but they didn't show it. I couldn't be more pleased with the results and highly recommend R-Mech to anyone looking for these services!
This was the first time we’ve used this company. I purchased a new Rheem water heater from Home Depot and needed installation. I consider my installer to be professional, skilled, very courteous, took all Covid precautions and cleaned up everything after the installation was completed. I would use them again.
I called to setup the A/C inspection and they scheduled it from 1-5PM about a week later. The morning of the inspection I called to verify the time and they had no record of the booking. Luckily they were able to schedule it for that afternoon still. Tech called he was on his way and about 30 minutes away, however he went to the completely wrong address. After waiting another half an hour for him he arrived. He didn't bring a ladder, so he didn't inspect my interior air handler at all and didn't bring anything to clean the coils with outside so they didn't get cleaned either. He also didn't point out that I was missing the insulation on my refrigerant lines. Wasn't worth the fight at the time to contest the charge for the work not being done so I just paid the $69 and will not be using R Mech again. Then a couple days later I get an invoice in my email for a property that wasn't mine they were trying to charge me for even though I had already paid for mine. Seemed really sketchy. I immediately called and they apologized and said they would fix it. Only reason they don't get one star is everyone I talked to on the phone and the tech were very polite and professional.
Robbie was very professional from start to finish. He greeted me by presenting his business card, explained everything he was going to do based on the service requested, as well as safety requirements, and confirmed everything that was completed when he finished. He kept the area clean as he worked and ensured the area was left clean when he finished. I would definitely recommend R-Mech to my family and friends.
Shayla Moffitt
5 years ago
Kyle Coker did an amazing job installing a tankless water heater for us. He is very knowledgeable and very through. He made sure our family had hot water as soon as possible. He went above and beyond to help us out! I would recommend this company and Kyle to everyone!
I would give 5 stars except I feel they're a little on the pricey side. For service and professionalism I give them a 10. I needed to have a new sink and garbage disposal installed and I was able to get an appointment for Saturday night with only a reasonably small upcharge. Like most service companies they gave me a window of time but our technician, John Adams, called significantly early and was able to be at my house hours before my appointment. In my case that was a blessing. John was a rockstar and I recommend asking for him when you call for an appointment. He looked at the situation, told me exactly what he planned to do and answered every silly question I asked with absolute respect. Several times he had to call me into the kitchen to show me something or explain why he was doing something and always gave me options when an addition to the service was needed. He was thorough, and cleaned up everything before he left. I couldn't be happier with the outcome of this project. In case it didn't come through with my review I heartily recommend R-Mech and especially John if you have any plumbing needs.
Tyler was clear in his assessment and seemed trustworthy in his recommendations.
Karl Laufenberg
2 years ago
While our technician was kind and very professional his companies quote was more than double 3 other HVAC companies for a new unit. So while the tech was nice we were find someone else who better fit our needs.
Leonard and Brad came out today to replace our AC and did a fantastic job! They were both professional, friendly, and thorough. I would highly reccomend R-Mech to anyone!
David Johnson
3 years ago
Installed hot water heater with no problems. I felt I got a good deal. Also let me know other issues that I need to plan for.
Erin Wyrozumski
4 years ago
We've used R-Mech for a few services now (HVAC, toilet replacement, water heater replacement). They're easy to work with, are fast and efficient, and everyone I've met has been really nice and helpful. Great company!
The tech was able to to find a simple solution to our leaking bath overflow to stop it from draining onto the basement floor which saved us over $600 another plumber quoted to replace the entire drain! We had him look at some other issues and are even having them back out to address them in the near future. Highly recommend these guys!
We purchased a Heat Pump for our home, after consulting with some of R-Mech's Technicians. It was a great option for our home and I was incredibly happy with their down to earth advice, and willingness to work within our budget to meet our needs. The installation went well, there were minor issues, but nothing that couldn't be worked around. The real trouble came about 4 months after the installation. We woke up one morning at the end of January to find that our heat had quit sometime in the night. A Technician was promptly sent out to find the issue, he diagnosed it as a bad control board, and told us that we would have to wait two weeks for the part to come in. No problem, we would deal with not having heat for a couple weeks. The part came in on time and was installed, but did not fix the issue. This lead to a game of How many parts can we throw at it. that still isn't finished. It's been 4 months, and while our system now works some of the time, we never know when or what, is going to break next. R-Mech has been mostly unhelpful, with long breaks between contact, and excuse after excuse for why a brand new system keeps breaking. The worst part is that after the initial installation went so well, I recommended them to my friends and family members for their HVAC needs. I can only hope that, if they choose to use R-Mech, they have a more traditional heating system, as it seems like the Technicians have little to no experience troubleshooting Heat Pumps.
Denny Persall
4 years ago
When I called Cx Svc they were quick and professional when setting me up with an Appointment that suited my needs. The Technician called before arrival to let me know he was on his way and when he arrived he introduced himself and went over the charges to diagnose and clear the clogged kitchen sinks, which I truly appreciated knowing upfront. I could tell by the way this technician worked that he had many years of experience behind him. I would highly recommend R-Mech Heating, Cooling, and Plumbing to my friends and family.
R-Mech has been a trusted HVAC company that i have used the past years. I had my semi-annual system check up today. My service technician Jessica called before she came to confirm the appointment. She was very courteous and freindly. She showed up right on time. She greated me with a smile and business card. Extremely professional!Very knowledgeable and carefully went through checking everything. She did the best cleaning job on my air conditioning unit that i have ever seen. Great attention to detail. My freon was low a pound and she was able to quickly charge it up.I will be sure to ask for her again for any services that are needed.A very satisfied customerBob Rogers
Kevin Menzie
6 months ago
R-Mech installed our hvac and water heater in April 2020. They have an awesome service department that maintains our units twice a year and sends experienced techs like Michael Crow to service them. I am very pleased with R-Mech.
Jeremiah Joyce
4 months ago
I had this business come out for an A/C system failure on a Monday evening. They found a bad circuit board. They told me the next morning was unlikely but they would for sure be out around noon the next day. They said I'd get a call in the morning for a quote on the part, which I did not get. When I called to follow-up, I was told they were booked and would not get in until the next day. Absolutely unacceptable to bait and switch, considering my AC system is out on an extremely hot day. Very, very poor communication. Really a shame because we had a good experience with their first visit.
Needed replacement hot water heater. Decided on tankless. Didn't realize costs were so high, but they were reasonable compared to others. Decided to replace furnace as it's actually made for mobile home. During that found out coil was caked with debris so we talked about getting a newer, high efficiency AC, also. We talked about pros/cons with each option without any pressure. Would recommend to others. We actually met on Friday before Christmas. They had technician out Christmas Eve to do final lookover and started install day after Christmas. During furnace install is when they found coil issue, but got parts in that day to finish it
Mark Fiorella
2 years ago
First class customer service throughout the process. Service person was on time, very knowledgeable and personable, diagnosed the problem and quickly fixed - all this without trying to upsell or say other issues needed to be fixed.By far the best experience I have had with HVAC issues. Would highly recommend and will use again for any future issues.
Kelly Schaedel
3 years ago
As always, our tech, Don, was fantastic! He worked quickly, fixed the issue, and, as always, explained everything very thoroughly. We have some big work coming up, and R-Mech will be the first place we call for all our plumbing needs. Thanks again!
Had a great experience with R Mech. Came out same day i called to help for the service call.. Then They installed a new ac/furnance, did it fast, and very friendly. Gave me multiple choices on how to pay. Appreciated the professionalism, and fast convient service.
Absolutely the only Heating/Cooling/Plumbing company anyone needs. Dealt with 4 different techs and all 4 were amazing at there job and just awesome people. I've told as many people as I can about this company as it is just hassle free and no upsales or bs when they show up. Very happy everytime. They've fixed a gas leak, a water leak, and most recently our AC unit. No problems. Also the people on the phone making the appointments... super nice and on point with what they are doing :)
Pierre Majeau
3 months ago
Last weekend (6May) James and Joseph did a wonderful job of clearing my main drain after stressfully trying to do it myself. This is why RMech is my go to company to take care of all my plumbing needs. I would also like to offer profound thanks to Mitzy and her very detailed work and explaining all aspects of the the camera work. Her ease at answering my questions really makes me feel good as a customer. I have dealt with other companies in the past and she puts them to shame. Many thanks to Mitzy.
Beverly Morris
2 years ago
Tech unclogged toilet and very next time it was used it wouldn’t flush again!!! Total waste of money! I felt main line should of been cleaned out, but he was done in 5 minutes & out with the money! Now gotta hire someone to come and clean the main line out I suppose!
Very good. Came quickly. Did a through inspection regarding leaks for my A/C. Explained me very well and friendly. I would recommend him definitely
Marla Doxey
10 months ago
Mike did a great job checking out my furnace and making sure it was ready for winter. We went over several future options. R-Mech is a great company to use.
I had Jesse W. come out and he was very kind and professional. Helped us figure out what was going on quickly and determine our next plan of action. I'll be recommending him and the company to anyone in the future.
Austin Feagans
3 years ago
R-Mech responded out here within 24 hours of me calling. When Adam and Aaron arrived on site, I explained to them what needed to be done. Adam explained to me what they were going to do and accomplished the job quickly without any problems. I would highly recommend R-Mech and Adam to anyone of my friends and/or family, and will be using R-Mech for future jobs/projects.
Nathan was exceptional in every way. On time, neatly dressed, shoe covers, Covid mask, well-informed, polite, articulate, … and effective. Fixed our problem completely.
Michael Crow was excellent. Explained what he was doing and why followed by his findings and recommendations. He prioritized the recommendations and provided the costs and approximate time required for the replacements.Highly professional and exceptional communicator.
Troy Thompson
3 years ago
The HVAC technician, Jack Kluck, arrived around 8:15 AM for annual AC maintenance. He took a few minutes to explain exactly what he would be doing. He asked if I had any concerns (I had none). Around 1 hour later he was finished. Very pleased with process. He finished quickly and I was able to go to work afterwards. I would recommend R-Mech to anyone!
Fantastic guys. Installed furnace on the hottest day, very communicative and responsive. Would definitely recommend!
Best in the business, bar none. RMech checks in on our systems yearly, and always does right by us when we need them in between our annual checkups.
Patricia Osborne
5 years ago
I called this company late in the afternoon and they scheduled a tech to come out the next day. The tech Chris M. came out when schedule and worked on my air conditioner until they figured out the problem. They explained every thing they were doing and had to special order the fan blades. They came out first thing next morning and completed the work. all techs I came in contact with were very polite and professional. I will definitely do business with them in the future.
Prompt response to my initial call. They arrived on time, assessed my issue and provided me with a no pressure quote. I decided to have them perform the work and within an hour or so, my leak was fixed! Great, honest folks that stand behind their work (I previously had them install my tankless water heater and AC system! Highly recommend!
Bill Schutte
9 months ago
Your latest tech started by furnace, which I could not do because the the techs that installed the furnace on May 31, 2022 did not open the gas feed to the furnace when the were with the job. The latest tech knew what he was doing and said I needed a few other things done to completed the installation work done on May 31, 2022. I hope he follows up.
Mike The Horse
3 years ago
CHANGE REVIEW: I'm changing it to 5 stars.. I spoke with the tech and he told me to change it to emergency heat, I did that once the temperature reached 72 I turned off emergency heat and it's now pushing warm air.. all is good.. the tech was very knowledgeable.
Gabrielle Person
4 years ago
What my husband understood from the tech (Jessica) who was here said sounded like there was an an installation problem from 2 years ago. Faulty valve stems. I'm tried of having to pay so much for my air conditioner every 2 years. You were supposed to fix that when we did the whole system (from AC outside to Furnace inside, and insulation in the attic, etc, for $12000). If that was the case (installation of faulty valve stems) we shouldn't have had to pay $300 for all the Freon that leaked out from those faulty valve stems. Yet we did. $500 you charged us. And we'll have to pay for labor when you replace them. That's really not fair. I liked R-Mech and was willing to recommend them. Now I'm not so sure.R-Mech called us back and has gone out of their way to make this situation better for us. I love good customer service and I would gladly recommend R-Mech to anyone. And let me be clear, we were not criticizing Jessica or her work here. She was competent and courteous and we have no complaints about her visit.
Kathleen Knapp
3 years ago
Chris came out right away and gave an estimate when no one else was available. Showed me where my builders install was defective and gave the tools for me to make a great decision. Excellent job!
Jacob Wright did a great job of inspecting and servicing the heating system in my home. He arrived on time after having called first to make sure I was home. I will not hesitate to hire him again.
camille holmes
a year ago
Michael's thoroughness found the tiny wire causing the issue and he got it quickly repaired...on Thanksgiving. Much appreciated.
Eduardo was awesome. He came in and did a quick fix to a small condensation issue. He was respectful and polite.
Elizabeth Groce
2 months ago
R-Mech correctly diagnosed a problem with our air conditioning system that another company had completely wrong and figured out how to replace our AC without requiring us to replace the entire system. Best yet, they were here to fix it within just a few days. Carlos and Tyler were great to work with. Thanks guys!
Michael crow had a timely response and was able to diagnose the problem and fix it. Also suggest solutions to help with future problems that may come up. He did a great job.
Michael Crow was pleasant, professional, knowledgeable, and helpful. He performed a full inspection of our HVAC system.
Steven Zelnio
3 years ago
We had called a different company because our AC went out and then told us that we needed to replace both AC and our furnace ($8k to do so). We wanted to get a second opinion before doing that, so we got in touch with R-Mech. Not only was it short notice, but they sent out someone professional, UPFRONT, and HONEST. This is when we met Justin, AMAZING GUY!!! Justin diagnosed the issue and fixed It all within 1 hour, saving us $8k which otherwise we would’ve been scammed into paying. This experience taught me that the HVAC industry is sketchy and it’s important to know who you can trust. From here on out if I have any HVAC/Plumming issues, R-Mech is 100% getting my business! Highly recommend. If I could give 100 stars, I would. Also, someone give Justin a raise. That dude is amazing!
Great organization all the way around. Everyone you talk to here is PROFESSIONAL and COURTEOUS! These days, that goes a long ways!They text and call you in advance of appointments, a LIVE HUMAN BEING answers the phone when you call, and the work and rates are always reasonable!Can't go wrong with R-Mech!
Needed R-Mech for a couple of plumbing fixes. The tech fixed one issue and told us step-by-step how to fix the other. His honesty was refreshing. We'll use these guys again.
Kyle did a great job, and was very friendly. I would definitely recommend this company for your home needs.
Andrew Cavanaugh
2 years ago
We've used R-Mech for both our home and residential. It doesn't matter what time you call, there is always someone dispatched within a few hours. Our last two outages have been in the afternoon on Friday. We were back up and running later that evening.
My experience with your repair person was positive, cordial and polite. He was on time for the appointment. He answered my questions well and explained things that I had asked for. Thank you!
Don was right on n time and very professional. This is a good company to have in you contact list. The work they do is alway done very professionally
We had an active leak this morning and the tech even back verified the ceiling was wet. However he could not find the source of the leak while here which was disappointing. We ran water on all plumbing fixtures and he did not see a leak even though we had water dripping out of the ceiling this morning.
Benjamin Wilke
3 years ago
Fast service response on a weekend. The service technician, Chris was very nice and knowledgeable. He explained all service and fees adequately. Our furnace is now working great.
Why would you call anyone else? Brad's commitment to excellence and his customers shows through in his employees, their work, their demeanor, appearance and services rendered. When our AC failed on a hot Saturday morning, the call taker plainly explained the after hours fees and anticipated arrival time of the tech. Chris called politely with an ETA, arrived on time in a clean vehicle and with a professional appearance, quickly diagnosed the issue and offered the most practical, complete and cost effective solution. If you suspect you're getting upsold, just ask questions - Chris maintained a dialogue of professionalism throughout his entire service, explaining industry standards, practical realities, observed issues and workable solutions. I'll be calling them back for any HVAC or plumbing issues, and signed up for their annual maintenance plan (best deal in the KC metro). Thanks R-Mech, for being different than what we've unfortunately come to expect and accept from home repair service calls!
Had RMech come out to fix my air conditioner that was leaking water. The tech quickly identified the problem and was able to fix it. Have used RMech for various work over the years and they continue to provide quality and friendly service. I highly recommend them!
Kasey Aldridge
3 years ago
Very efficient. Great service and professionalism. We will use them for all of our plumbing needs in the future. Awesome customer service. Highly recommend them.
R-Mech has shown to be punctual and thorough on every visit they have made since I started using them in 2018.
Richard Michael
3 years ago
After having a little bit of trouble on my mini splits that were not installed by this company, they took my “cold call” and rushed out the very next day to diagnose the problem. The technician was friendly and professional! He was able to find the issue and fix it quickly. The cost for the repair was very reasonable as well. I’ll be giving R-Mech my business from here on out.
Alex Heffley
11 months ago
Michael Crow is very knowledgeable and was extremely helpful in getting my A/C to start working again before bringing home our new born.
Rick Hanebutt
3 years ago
The tech was very good. Explained everything related to the furnace thoroughly.My only concern was I was given a window of 1 to 3. At 330 I initiated a called to ask about the tech not being here. I was told he had a heavy schedule which of course was your responsibility for setting and he was running late. He got here after 530. I know you can not control what happens in the field but I would have appreciated you initiating the call
Michael Kricsfeld
2 years ago
I booked two hose spigots to be replaced through R-Mech. When I was contacted for an appointment, I was given an option of 5-8PM. This was perfect for me, so I chose that. At 4:30 PM, I was contacted and told that the tech would not be able to come by that evening. I was rescheduled for about 2 weeks later.Again, at 4:00PM that day, I was called asking if I could reschedule again. I rescheduled for 2 weeks later for a morning appointment. Although they book in 4 hour increments, I was told that I could be 1st on the schedule, around 8AM. I called at 7:30AM to confirm someone would be out, and I was told I was on the schedule for 5PM, but that technician doesn't even work evenings, so I'd have to reschedule (again). Unfortunately, I had to cancel my request for their services, as they were not able to show up when they agreed to. Not once, but THREE TIMES!
Very pleased with the quick response and service. Gary quickly diagnosed the issues with my hot water tank and disposal and was on the phone with the home warranty company within minutes. As you might expect, the warranty company challenged the diagnosis but was no match for Gary’s convincing demeanor. Great job!
LaTrice Murray
3 years ago
Was able to come early! Was very clean! Repaired my sink and took the time to explain everything that was being done.
Very happy with the service and excellent pointers Brandon provided. Looks like we’ll be needing a new heating and cooling system in the next few years and R-Mech will be our first call when that day comes.
Prentice Johnston
3 years ago
No A/C was blowing inside my house, called R-Mech and they sent Chris out and he quickly diagnosed what was going on which the blower motor in my furnace had failed. They had the replacement available on the truck and got me back up and running in about an hour or so. Great customer service and Chris did a great job quickly resolving the problem. Pricing was reasonable in my opinion and I definitely would call R-Mech again!
Kelly was very thorough and did an excellent job of explaining the service performed on our HVAC system.
Patricia Dumit
a year ago
R-Mech is the only company I would call. They are honest and knowledgeable and they do good quality work. They installed a geo thermal system that has saved us a lot of money on our utility bills along with a tankless water heater. They continue to come out yearly for maintenance. Jon and Jospeh were so professional and friendly. They were on time and did great work. Highly recommend!
Mary Mawhirter
a year ago
Installed a brand new AC and it is defective and can't get RMech to communicate with me on resolution.
Our AC went out in the middle of July on one of the hottest days of the year. R-Mech took my call at 6:30PM and had someone out to my house by 7:30PM. I had made a call to one of the most recognizable Heating/Cooling companies in KC only to be told they had no idea when they would be out. NOT Helpful.The technician showed up and began to troubleshoot our system. He began to diagnose our issues and determined that we needed a new condensing unit. He then proceeded to check out my entire system and made suggestions on how to upgrade everything to a more efficient system. He gave low, middle and high priced options. I never once felt like I was being sold but more consulted on my options. After all that I learned that the tech who was helping was actually the owner, Brad. I was shocked that the owner was out making house calls at 7:30PM at night. He even went as far as telling me to text him with any issues or questions. Above and beyond in my mind.At the end of the day I could not recommend R-Mech more. Professional and highly responsive. A local company making a huge impact for customers and their employees.
My first service tech did not do his job - so I had to call and ask for someone else to come back out and fix things. Chris arrived and more than took care of the situation. He went over the top to help me. I can't thank him enough! He was professional and so helpful.Thanks again!!!Anne Uhlig
Michael was great. Really knowledgeable about my HVAC system and went above and beyond. Would definitely recommend!
Paige Ratzlaff
a year ago
Michael was an awesome tech really took his time to check everything and even was able to get the quote guy out sooner! Great employee keep it up!
Great Service, I've used them several times now. Friendly, communicative, prompt, and knowledgeable staff. Michael Crow (HVAC) was particularly informative, and helpful. Highly recommended!
Let me expree what a great job R-Mech did for me yesterday. I was in quit a tight spot because Select Home warranty company did not do what they promise they will do. R-Mech came in on a white horse and saved the day. I highly recommend this company.
Jennifer LaNier
a year ago
Cory was great and and more knowledgeable than the previous techmicians we have had in the past. He fixed our issue quickly. Thank you!
Chris was prompt, professional, and polite. He made sure that I understood what he was doing during the service call, and why. He was a pleasure to meet. My puppy liked him too! Chris is definitely an asset to your company. Thank you.
Robert Chennault
a year ago
Worked with R Mech on a major home duct work redesign. R Mech was prompt and professional all through out the process, from bidding to designing to the installation. They are who I call now for anything HVAC related.
Christina Carleton
4 years ago
Don P. from R-Mech was extremely helpful, courteous, and quick with his diagnosis of our leak in our house. He explained and showed me what the issues were and was quick to fix the problem.
Cindy Terryberry
3 years ago
Saturday evening, 5:00pm, R-Mech owner Brad responded to our call that the A/C unit had quit working in our home. Within 30 minutes he had the system cooling again. Brad explained that this “fix” was temporary as the system was 20 years old and the A-coil had developed a leak. After discussing replacement of our 20 year old system, we decided to order a Trane 5-ton, 2-stage unit. A preliminary audit of our duct/air exchange system was done by Justin to assure it was adequate to handle our cooling needs and allow the Trane system to perform efficiently . A team of 4 workers wearing protective gear (masks/gloves) and shoe coverings installed the new system. All were very professional, polite, and kept us informed as the work progressed. Leonard walked us through setting up the communications component with our smart phones and smart home system. The area was thoroughly cleaned after the install. The new Trane system works perfectly, is quiet, and has made a huge difference in the comfort and feel of the air in our home. We look forward to benefiting from the high efficiency of this new unit, knowing the savings from the 2-stage system will pay for itself. We highly recommend using R-Mech to meet your HVAC needs. The exceptional value, professional service from workers who take pride in their work from start to finish, and the immediate response to our call was incomparable.
Updated.......Justin is no longer a service tech as he was promoted. I don't use them anymore because the last tech wanted to charge me $1300 to install a remote thermostat to control a duct booster fan. I found a $30 remote controlled switch on Amazon that has been doing the job for two years now.Old review: I would highly recommend R-Mech to anyone. I was concerned from stories I've heard about people being sold furnaces they really didn't need. I was looking for a company I could trust to check all four of my furnaces at three different locations, knowing three of them were about 20 years old. I found what I needed in R-Mech and their Tech Justin Munsterman. Justin was totally professional, thorough and honest with me. He said the units were very clean for their age and should last a few more years. Thanks Justin!!
Paula C. Powers
a year ago
The technician that came out was very helpful and professional. We have not used them yet, but look forward to working with them.
Liz Littlejohn
2 years ago
They did a great job installing a water heater that broke right before the holiday weekend. Fast, courteous, and reasonably priced.
Karen Boardman
4 years ago
Don came out to fix little maintenance issues plus to see the root cause of a water leak. He found the cause and provided a solution. The toilet was the cause of the leak. He called a company to dry out the floor. He explained to me what would happen next. He is very knowledgeable and professional. He will be coming back to finish the plumbing part and contacting the construction side of R-Mech to put my bathroom back together. Don has saved me countless of hours on the phone. The cost of the maintenance items in my other bathroom was very reasonable. I will definitely be using R-Mech again and will ask for Don again.
Christian Bradley
2 years ago
Jon was great. Arrived early, very professional. Did great work, explained everything he needed to do and had it up and running quickly. Recommend to anyone needing hot water installed or plumbing in general.
We first learned of R-Mech Heating Cooling & Plumbing threeyears ago when we upgraded our home's HVAC system, and we're SO glad we did! 😊 They have 24-hr service, and a monthly maintenance plan that works very well for our budget. Every service person who has come to our house, from the installers to the semi-annual maintenance crew, has been professional, friendly, and knowledgeable about the equipment they're working on. The scheduling ladies are also great to work with. Can't say enough good things about this company! Keep up the good work! 😊👍
RMech never disappoints. I recently had a water heater flush with them to clean it out. They did a fantastic job and I would highly recommend them! On time, friendly, and pricing is always reasonable!
David Reyburn
4 years ago
The technicians arrived at the beginning of the 2-hour window that I had been given. They phoned that they were en route, asking first if the appointment time still worked for me.Once they arrived, the technicians went right to work on doing the Spring Tune-Up of my HVAC system. The check was very thorough and they explained best practices with the system I had.I had a question about the operation of my system (which has an electronic tablet as a controller) and they not only showed me how to select my preferred programming, but they explained the expected operation of the system by making this change. My system is even more personalized to my preferences, adding value to the initial investment.I have had the best experience with ALL contacts within the R-Mech company. The service is superior to any that I have ever had as it relates to HVAC operations in my home.
Drenda Williams
2 years ago
The technicians were the greatest! Very knowledgeable and professional. This plumbing emergency was very stressful but they explained everything to me! I will definitely use the exceptional service again!
Very pleased with the service I've received. We had them out earlier this year for a AC checkup. We had a bad storm last week and apparently something in the AC was fried. I called R-Mech back and they were here in about 30 minutes, and the AC was back on within minutes. I'm very impressed and glad I found them.
I was referred to R-mech by a family member. Justin came out and gave me a solid bid to replace my furnace and AC beating the competition by thousands. Omar did a quality install, was on time, personable, and professional.
Super fast and very knowledgeable. Would definately use again. Thanks Wes for getting my Rinnai back up and running again. Great service!
Peggy Hendershot
4 years ago
Kyle did a great job. He was very knowledgable and we will definitely call R Mech next time we need plumbing work done.
Chris came this afternoon to give our furnace a tuneup. He was very professional and polite and finished in an hour. I look forward to using them again! Did I mention that the charge was also very reasonable!
Kathy Cooper
3 months ago
This company has an amazing crew. We had Brayden out today and he got us all set-up and was so patience with us and so knowledgeable. I would recommend the staff and company to anyone having heating or cooling needs. Top Notch Service Techs and Lisa (the one that handles the crisis on the phones) are all an amazing team.
wayne peterson
3 years ago
We had a humidifier installed in our house. Justin was on time, polite, and competent. We will definitely use R-Mech again.
R-Mech guys were friendly, helpful and fixed the problem with the sink drain. I am very pleased with the results. Thank you
Jason Huntley
2 years ago
R mech is awesome. The service we get is always the best from phone call to finish just awesome, plus they seem to always get here fast and that too yes is awesome. They go above and beyond every time!
I_Gatsby Moore
a year ago
Being new to the city with a new home purchase and new born baby. I would highly recommend this company. I did have an issue initially, however they exceeded my expectations with fixing my A/C unit. It feels good to be a valued customer of R-Mech, and I will continue to use them throughout the seasons. Again, they over exceeded our expectations with correcting the issue. As all customers should be I'm a happy camper. Also, shout out to Mike for the excellent assessment.
Nick provided me with excellent service during the furnace tune-up. I have used R-Mech several times in the past and I have always been very pleased with their work. Highly recommended!
Ryan Kernicky
3 months ago
I had Mitzi camera inspect my main line after a cleaning, and she was phenomenal! Professional as can be, as well as personable. We talked the whole time she was performing the scope. Mitzi was very knowledgeable, and even took the time to explain a couple ‘best practices’ to keep things maintained. She, ahd R-Mech we’re both referred by PMI-Destination Properties, and I’m very appreciative.
Jon worked to minimize the teardown of the built-in book shelf / entertainment space to reach the burst pipe we had from a freezing hose bib. I felt the installation of new faucet, pipe and joint with existing PEX was of good quality. Also appreciated their responsiveness as we were without water until this repair was made. I received an appointment the same day I called for service.
Jack from R-Mech was fantastic he answered all of my questions, was courteous and professional. Awesome!
Laura McClain
2 months ago
They did an excellent job. Did exactly what was planned in the time frame they estimated. No extra fees tacked on all went as planned. They also cleaned up well after themselves. Very knowledgeable and polite. Would recommend them to anybody.
Jerry Venters
4 years ago
Easy-peasy!! Our experience with R-Mech was easy as could be, from setting an appointment for the work to the end result. The work was done quickly, the installer (Kyle) did a nice job of cleaning up all debris, and the price was right. This is our second experience with R-Mech and we couldn't be happier!
Diane Alldredge
a year ago
Got a quote for a new humidifier installation and decided to go with the quote. I was able to make an appt the very next day and have it installed. The technician was very professional and very nice and did a really great job.
They were on time and knowledgeable. Service fee was a bit more than I wanted but I will admit it was due to my failure in maintenance. So I swallowed it with many points of pride. I would recommend them on servicing tankless water heaters. And if they can do that with the easy of how they handled mine I'm sure they can handle most everything else.
We were very happy with your service man, Michael Crow. He was
very nice & polite & knowledgeable of what to to do. In fact , we are so pleased with him that we signed up maintenance for 2023. Thank you for hiring such a nice & knowledgeable young man.
Great and courteous service. They were prompt and resolved the issue without hassle. Upfront about pricing and giving their professional opinion on scope of work required. Would call them again.
Brenda Hendrickson
4 years ago
Adam was professional and helped with every question we had. After learning he had to cut our drywall we decided against the service. He was courteous and overall a great guy. I’d hire him back.
Debbie Maxwell
3 years ago
The technician did a very thorough job. he was here quite a while I feel like he checked everything. I was very happy with his job
Michele Berson
10 months ago
Tyler was very friendly and professional. I would definitely recommend them.
michal hughes
3 years ago
The technician, Stevean, was very courteous and professional. He was able to solve and repair the complicated plumbing problem created by the previous installer. Great Job.
Kelley Barber-Kariker
a year ago
Michael Crow was very professional, punctual, and knowledgeable He had our system back up and running and we appreciate the great customer service
Jack came to check on my furnace that was not heating. A thorough inspection and cleaning of the ignition switch seemed to do the trick. He was very professional in fixing the problem. The furnace was bought and installed by R-Mech orignally about two years ago. I have had good service for several years for HVAC and plumbing needs.
Stuart Le Neave
2 years ago
Michael came to our new home late Friday evening and stayed for a couple of hours diagnosing what the problem was and how to correct it. Never during the process did he seem in a rush to leave or seem disinterested in making sure the job was done right. After correcting the issue he made it a point to review what was found, how he corrected it and how to avoid this issue in the future. I would definitely rate Michael and his service as first class!
Jonathan Bates
a year ago
While the Tech came toward the end of the window provided, the tune-up was proficient and the tech was knowledgeable. Will definitely look to use for future tune-ups.
Rosanne Fischer
4 years ago
Jason was such a great help in getting me the products I needed, no pressure. Offered free financing. Explained everything until I totally understood what I was getting.
william martin
2 years ago
I have know the owner for decades and the company has done repairs and installed a new HVAC system 2 years ago on my home.. They worked in 105 degree temperatures to remove and replace all of my equipment with even the bosses helping on the jobs. Without a doubt the company puts their customer's satisfaction at the highest level and completes the work in a timely manner... If you need and want a company to treat you with respect and honesty, then R-Mech is who you need to call... Plus, the prices will no doubt be comparable or even lower than most all of the other local companies.
Water heater installation was fast and smooth they got in and out quick. So far no issues from the system. I will be using this service again.
Cassie muhlbauer
3 months ago
I had a great experience! My technician was very professional and communicated well. I would 110% recommend!
Call Leah ride on time quickly troubleshoot the problem with my air conditioner gave me a reasonable quote to repair. He went and got parts and repaired it within a couple hours and this is the first time I haven't been sweating in a week thanks for the repair and I got a veteran's discount!
I had paid for an outside faucet replacement, but the plumber, Kyle, couldn't do that because of a finished basement. He suggested a parts replacement; even had the parts on his van. This fixed the leak. Kyle was very experienced, and helpful.
Tyler I believe was the gentleman who did service on my water heater! Very timely, thorough and super professional! This is the first time I’ve used them but keep him on your team very nice guy!!
Phaedra Svec
10 months ago
Michael Crow was a knowledgeable technician for both HVAC and our tankless water heater. He took the time to read the manuals and understand our exact system to both keep it working well and to troubleshoot a couple of problems we were having. I have always been happy with R-Mech because their folks are professional and they understand the importance of energy and water efficiency. They help us to maintaining our equipment so that it will be efficient for a long time. They have been our go-to firm for energy efficiency improvements in our home for 10 years!
The technician was very personable, got the work done quickly and accurately, and left everything cleaned up. Thank you for your great service. FYI: The other service was repairing the solenoid valve on our furnaces humidifier.
Great customer service. Nick put a new thermostat in and saw our fan wasn't working correctly. Much better now.
Patrick was great! He tried really hard to get my AC unit going and offered me tips to try to keep it working until summer was over. No such luck, so Justin came out to give me an estimate on a new furnace and AC. He was great as well! He explained which units were best and what each units manufacturer covered and the different efficiencies and what the best filters to use were. He gave me options that I didn’t think I would have and it helped so much! Renaldo and Carlos came over to install the new furnace and AC and did it all before I had to go to work. They busted their butts! It’s definitely an 8 hour job and did very well. Everyone was professional and very nice. They were easy to talk to about everything. I can’t thank these guys enough! All I can say is...wonderful job! I will definitely recommend R-Mech to everyone I know. Friends AND coworkers.
Sarah Tregellas
3 years ago
I had R-Mech install my HVAC system, and it came with a year of complementary bi-annual system check-ups. Every time I’ve had a service person in my house, they have been nothing short of considerate and professional. They are mindful of my pets, my time, and my carpet (always wearing those little booties).I ended up renewing my HVAC tune-up contract after the freebies expired, which saved me money on the service fee when I idiotically caused a fuse to blow on my A/C while clearing weeds around it. Justin showed me exactly what I did wrong and how to prevent it in the future, and didn’t make me feel like a dummy.I know they do a ton of other home services, and I anticipate using them for whatever else pops up. The employees are really what makes this company great to work with.
Blaike Davidson
a year ago
Great service! Cory was knowledgeable and saved us money by providing necessary maintenance. Will be repeat customers for sure!
They were Great went above and beyond trying to figure out what was wrong with my lines an my toilet they got it up and going an then they will be back to look at the rest of the problem to see what it it..
Thank you for doing a Great job 👍😊💕 R-Mech rocks!!
Sara Stapleton
2 years ago
Work provided has seemed to fixed my issue. Guys were professional, prompt and tidy. Would use them again.
victor wilson
2 years ago
Technician was respectful, friendly, professional in his approach to his job & very competent. He understood my questions & answered them clearly. I am a more aware customer. Thanks.
Bryan Fleming
4 years ago
Great cutomer service from appointment takers to actual service. Protection plan & service call pricing excellent even for emergency calls. Great response timed giving peace of mind that heating & air conditioning are working great.
Bobbi Sharbutt
3 years ago
R Mech has been our heating and cooling provider for about five years. They come when we have problems and are always kind and courteous. We had a kitchen sink problem last spring and they came out quickly and fixed it so we weren’t without our sink for long.
Patrick Simmons
3 years ago
Ray came out earlier than expected for being a peak season for a conditioning needs. He was very helpful and knowledgeable. Thankfully he had the parts in his truck to get my unit running again and had it running in a very timely manner! Would definitely recommend!
I recently had a furnace tune-up from R-Mech, and boy I am glad to have. They identified several failing components and discussed their severity with me until I was comfortable making a balanced decision. I will always request my service technician Westin from R-Mech Heating, Cooling, and Plumbing. Thank You guys, you do not know how much I appreciate your help.
Michael Crow was so helpful. He went above and beyond for getting us the part needed to fix our air conditioner. I would definitely recommend using him!!!
Sunday call, got us running!
Cheryl Carner
2 years ago
On time and quoted price didn’t change except for two tens to bring it up to current code. The installer was very polite and took great care with my house.
Stephanie Tobias
3 years ago
Next day service, quick turnaround on parts and they even squeezed us in to prevent my family if 7 from any more cold showers. Courteous and professional.
E Mosley (Arrow Fletcher)
a year ago
Had R-Mech do annual maintenance on our tankless water heater. Technician was punctual, polite, completed the work quickly and made sure to explain how things looked and answered any questions. The good work is much appreciated.
Gary Ashley Sr.
4 years ago
Zachary was very courteous. I feel he was very knowledgeable with what he was doing. He explained everything about the service today. I wish all technicians were like him. Thanks Zachary.
I contacted R Mech via phone on a Wednesday morning after trying to clear a clogged drain in our kitchen on Tuesday evening. The person I spoke with (Sherry?) was friendly and polite. She explained that they were booked for Wednesday during service hours, but could offer after-hours service at a higher rate or service on Thursday first thing for their normal rates. I requested service for Thursday and was scheduled for a service call between 9-11 AM. I received a call from Drew around 0850 to say he would be at our house in about 20 minutes. He arrived on time, explained what he would do and the pricing for the service call, then was able to get to work quickly on resolving the issue. Drew was polite and professional during his work. He was able to resolve the issue with our blocked drain, thoroughly cleaned up after himself and left everything (except the clogged drain) exactly as he found it. I've tried to be my own plumber in the past and this was a far better experience. Thanks very much to Drew and the rest of the R Mech staff for all of the help!
Had a technician do a hot water heater flush. He was very friendly and knowledgeable. Service was completed in about 40 minutes.
We've used R-Mech for several years now and have always been very happy with them. All of their employees are professional, courteous and punctual. Highly recommended!
The folks at R-Mech are always great. Chris was professional, quick and answered all our questions. We highly reccomend R-Mech.
Andrea Bartling
a year ago
Cory was awesome! He is super knowledgeable and easily diagnosed the problem with our furnace, saving us from having to buy a new one. He explained the problem and his repair in detail. We will definitely be using R-Mech again if we have any more furnace issues!
Very professional and completed the repair in no time at all. All my service calls with R-Mech have been excellent.
Hydronic heating makes it difficult to find good technicians for service and repairs. I’ve tried two other big companies, and either the qualified techs moved on or the company had major issues, slow response, inability to find replacement parts in a timely manner, and poor customer service. So far, R-Mech has been on top of their game, I’m sitting in a warm house with a new circulating pump, which not counting the weekend, took them less than 48 hours to get the part and install it. These parts are not something a company would stock, so I call that a great turn around time, especially since another company couldn’t find one for a week, even though I found one on Amazon in about 1 minute! I hope my tech doesn’t leave, as it’s easy to find the company, but not the qualified tech for my equipment, thanks, R-Mech, so far, so good!
R-Mech always has top notch professional technicians. Always clean cut and friendly. We’ve used them for many years and the only company I call with our HVAC issues and maintenance. Can’t recommend enough.
Creighton Scarpone
2 years ago
Michael Crow from R-Mech was awesome. Showed up the same day and fixed our AC on one of the hottest days of the year. He was extremely cordial and professional, explained the issues and rectified them quickly. Would recommend to anyone.
John was super friendly and professional! Did a great job installing a new tankless water heater and outdoor faucet. Will use R Mech again in the future for other plumbing services.
Jeremy Schepmann
5 years ago
R-Mech brought their A game on a whopper of a residential job! Our sewer main was extremely damaged. Don, Donovan, Adam, James and Andy got everything squared away. Ray, Westin and James also put in a new energy efficient tankless water heater system for our home and we love it.Extremely professional and knowledgeable. These guys care and it shows.
Kyle was excellent! Very courteous and took time to explain what he was doing. Very happy with the service.
The service was professional and friendly. Steaven did an excellent job of walking me through all the water heater functions and answering all my questions.
Steven was a great to work with, answered all the questions I had, which was a lot. Price was a good value and in range of what I googled prior. Very professional and quick to finish the job. I had a pressure regulator added to my (new) old house. Will definitely use the team on my next project and any issues that come up!
Mike Sieczkowski
8 months ago
Very professional and knew the equipment so a diagnosis was done quickly.
William McCarthy
5 years ago
Westin was awesome!. He showed up early, completed the install of the new water tank, explained in detail how it worked, and explained how to perform the annual maintenance to keep it functioning correctly.
Cynthia Abouelenein
a year ago
Great service! Friendly and kept me in the loop while doing routine maintenance! Highly recommend
Steven was very polite and professional. He explained ahead of time the cost estimate and gave detailed information on what he needed to do to complete the job. We have used this company in the past and will definitely not hesitate to use R-Mech again. Thx!
Norman Hammond
2 years ago
Friendly and professional service. Very happy with everything and added freon. Offered advice on preventative care of system.
I definitely recommend using R-Mech for any water heater, A/C and furnace maintenance. Taylor did the water heater and explained me the process on how to the system is flush. Michael Crow service the A/C and furnace in no time! He conducted really professional and explained me about my HVAC unit. I cannot be more happy knowing that my system are correctly working.
They were sent to us while ago through the home warranty several times. They don't do anything but collect the deductible and go nothing gets fixed. It was very bad experience 😔
We have used R-Mech now in two different houses for HVAC work. Their service is great. We appreciate the notifications from their technicians when they will arrive. Their work has been excellent. We will definitely use again and recommend to others.
Jon Adam's was VERY PROFESSIONAL! He also gave us great advice on future recommendations for our home if we need it.
Eduardo immediately identified problem & was able to work out a solution, adding a new thermostat to new AC unit I purchased 6 weeks. Job well done. Would recommend the company as all its employees are very competent including Eduardo
Paul Sladovnik
a year ago
The whole team was extremely knowledgeable and professional. From Shawn in sales who helped me pick the right product as well as the team (James and crew) who were on site and left the place spotless.Updated review - I have used R-Mech on 3 projects now. A mini-split installation, a boiler repair, as well as a tankless water heater. They give you their expert opinions, a reasonable quote, and excellent service - cannot recommend them enough.
Hope Billingsley
a year ago
Michael was on time and very efficient. Took great interest in the details. We have used R-Mech since we moved to the Kansas City area and can't see using anyone else.
Anthony Williams
a year ago
Michael was great and gave me good info on helping to maintain my unit and filter information.
Miranda Mastin
6 years ago
Called Wednesday to request a plumber Friday afternoon. We had Kyle come fix some stuff, he was punctual, professional, and very communicative.
I highly recommend considering this group for your projects. R-Mec completed A/C replacement & plumbing replace/repair work for us. The dispatch team is very friendly and helpful. The A/C replacement team, Chris, Jesus, & Brian, displayed exceptional skill with efficiency and quality customer service. The plumbing team, Matt & Kyle, displayed equally skilled efficiency and quality customer service. We are very pleased with their professionalism and service.
Jake Zeimet
11 months ago
Highly recommend using this company for your HVAC needs. The receptionist was super friendly and help me quite a bit. While they could help us the day I called due to the location of our unit being on the roof, they made up for it the next day with exceptional speed and professionalism. I will ONLY be calling this company for our HVAC needs.
Michael was very professional and polite. He took time to explain ways to maintain our system and keep it working for years to come.
Michael called to let me know he was on his way. I appreciated that he was coming earlier in the window of time (8:00-12:00). He took time to point out parts of the humidifier part of the furnace and how often my furnace filter should be replaced. I have appreciated the professionalism of R-Mech’s technicians. Michael answered my questions and was not condescending or impatient. That is important to me.
Debra Heasley
4 years ago
Chris and Jesus installed a new York air conditioner and furnace at my home today. They called to let me know they were on their way. They were both very friendly, polite and professional. I felt quite comfortable with them in my home. They took great care to put down tarps to protect carpeting. They worked very hard to complete the installation in one day. Jesus was especially good at answering my questions and explaining how the system works. Chris was very careful to leave area cleaner than he found it! I highly recommend their service.
Constantine Marinov
2 years ago
Great experience. Junior was my installer. Very efficient, professional and polite. He wore a mask and shoe covers. Explained the process of installing the water heater, how to use it and service it in the future. Junior checked the faucets in the kitchen to make sure there was no calcium deposit from after the new heater was installed. I am impressed. 5 stars.
Katherine Green
a year ago
I had a difficult and frustrating experience using this company to unclog my kitchen sink line. They came to my house three times and never got it unclogged and are telling me I need to replace the whole pipe down to the ground for 3K without even doing a camera inspection to see what the problem is. That might be true but I will definitely be getting other opinions. Their “camera guy” said he couldn’t put a camera down my line because his camera wasn’t long enough. But there wasn’t communication about this between him and the techs so the techs came back and tried to snake out my line and got their machine stuck and the manager had to come and help them get it out which took several hours and also disturbed my basement tenant who was home sick. Then the camera guy Sean apparently was lying by telling the manager he tried to put a camera down my line but couldn’t because there was too much sludge (not true at all, he was here maybe 5 minutes and didn’t even bring a camera in with him). He also told me he’s a “master plumber” which the other two guys said isn’t true. Anyways I can only hope they didn’t damage my line too much by sticking their machine down and not knowing what the issue is. I would not recommend this company for plumbing issues unless they make some changes by hiring more honest employees. I will say the two technicians who came out the first and last time seemed fairly kind and honest and I appreciated their communication with me.I have also used this company several times for HVAC issues and it’s always been great for that.
Ryan Falkenrath
4 years ago
Even though I didn't end up utilizing R-mech, I just wanted to stress that their techs and sales people are honest and have high integrity. They made me aware of some issues I didn't even consider where they could have taken advantage of me. Thank you!
Donna Carouthers
3 years ago
They did have to come back out because of discrepancies in city code book. However, the second individual was courteous, had mask (covid-19) on at the door, shoe covers, and made the modification to correct and meet the city inspector codes.
Andrew Williamson
6 years ago
Spent the better part of the day yesterday with Chris while he was servicing three AC units for me. I could not be more pleased with his service and professionalism. He did a very thorough job, took his time and even went above and beyond to help fix an issue with a drain pipe, which he did not have to do but certainly proved to me that he is empowered by his company to make customer service a priority. I am very satisfied, thanks Chris.
Michael Crow was fantastic. Don’t know what else I can say. On time, friendly and courteous, insist on covering their shoes off even though I always tell them they don’t need to. And great service at unbeatable prices. Truly one of the reasons I’ll stick with R-MECH.
Kelly Mccollum
4 months ago
Talk about a hidden gem! I'm so grateful for R Mech. Top notch employees from installers, to service techs to office mgmt. I have never experienced such a level of customer service before. They have competitive pricing, amazing timing and they really do care. Hard to find these days!
Cory was on time, knowledgeable and professional. He was able to locate a couple of issues with our ac unit and gave me some options on how it could be fixed. I’m glad we had the bi-annual maintenance scheduled, he was able to fix the issue, before it turned into a bigger problem, so our unit will be all ready for the summer heat.
We were impressed with Zach’s knowledge and how easy he was to talk to. He took his time to answer our questions, and to explain what he was working on. We will highly recommended R-Mech and Zach to others every chance we get.
Don and his team solved a sewer gas smell we had in our house. 3 other plumbers failed to fix it, Don isolated and solved it in less than hour. He was even early for the appointment. He mentioned he had 20+ years experience, I believe it because it was reflected by his knowledge and expertise. He even recommended and demonstrated some maintenance techniques and environmentally safe solutions that will help us avoid future issues. R-Mech, Don and his team really did a great job.
Barton Westberg
6 years ago
Kyle C. at R-Mech did an excellent job of trouble shooting and fixing a problem with the water supply pressure valve. He explained the issue and solution, was professional efficient in performing the repair. Thanks Kyle and R-Mech!
Water heater broke. Adam showed up 2 hours earlier than expected and completed the installation of a new water heater under the time he said it would take. Highly recommend these guys if you ever need them.
We recently had our furnaces serviced and our technician, Chris Marshment, was polite, courteous, on time, and never once tried to up sell. We did have some parts that were showing wear and could possibly cause the system to work harder. We opted to replace those parts. He was fast and didn’t leave a mess. We hope to get Chris every time!
Had R-Mech perform an air conditioner tune up. The technician was professional and explained everything thoroughly, even offering maintenance tips going into the summer months. Will definitely recommend to others.
Jeffery Risner
4 years ago
Being on time is a big deal to me, and you guys accomplished that with flying colors. Here's a short list of good reasons to choose you again.1) courtesy .2) on time.3) to the point, and helpful.4)cleans up after job.5)reasonable cost.
Beth Boedeker
2 years ago
Tyler was very knowledgeable, professional and personable! He answered all of my questions without hesitation. I would recommend R-MECH Heating Cooling & Plumbing for any of your needs. Tyler and Ethan both did a really great job! Thank you!
I most likely would have given them 5 star if it wasn’t for the outrageous price they charged me. I paid $759.00 for the technician to tell me everything was working well but it needed freon, he suspected that it may have a leak, so he injected the system with uv injection to determine if there’s a leak.I would not recommend this company and if you decide to call on them ask how much it will cost you per hour, do yourself a favor and stay away. I think that price is outrageous and can’t believe they would take advantage of seniors this way. Shame on you!
Michael replaced the fan motor on my outside unit. My appointment was the same day I called and he made the repair in the same trip. Fast, courteous and professional. I highly recommended R-Mech!
Doug Hatfield
4 years ago
I've been with R-Mech for over 7 years! My tankless water heater is amazing! This year I added my Heating and Cooling to the mix! I should've done it sooner! Amazing service and a great bunch of people! Thank's for taking Great care of my systems! I'm a customer for life!
Patricia Searing
2 years ago
Absolutely awesome experience. Justin Musterman quoted at least 30% cheaper than Bob Hamilton or Neil Harris for fantastic equipment that performs. I have a new Trane .96 installed and it was a super professional install. Beautiful and clean installation. I will definitely save money. I am not affiliated with this business and get nothing for this review. Don't buy until you have spoken with them.
Donna Heinzman
a year ago
Michael Crow was professional, knowledgeable and friendly. He was efficient and answered all the questions we had about the system. We would like him to come again in the spring. A+ rating for him.
Michael was very professional and did a good job for me, I am quite pleased.
Shawn Campbell
2 years ago
This is one of the best companies I have ever used. I have been a customer for several years and I will not go anywhere else. They are the best!!
R-Mech did a great job. From initial bid to financing and installation - the job was done professionally and in a timely manner.
Adam and Joaquin were great! They had a mess to deal with fixing our outdated shower system and now it works better than it probably ever has before!
Nick was very helpful and professional today. He carefully explained what our system needed and provided a few options and scenarios, so that we could make an informed decision. Thank you very much!
Our technician was right on time, and worked very quickly. He answered every question we had and was very pleasant.
We wanted an air scrubbing system to help with allergies and also understand the UV light will kill viral particles. Our tech Chris Copley provided excellent service and installation. He did a great job explaining the air scrubber system to us and was very professional. I would highly recommend him.
We have had them come over to install valves on our gas lines. Both times they’ve come out they’ve been great!
I absolutely love everything about R-Mech. I have used them on several occasions and they always responded quickly to resolve any HVAC issues I have encountered. The company is very professional, courteous, and affordable. I will continue to use them when needed.
Darren Lengyel
a year ago
Mike was very professional and explained everything very well. He was also able to take care of the issue.
I had R-Mech install a new furnace and a/c unit a few years ago, and have them out yearly for a check-up. The techs are always on time, friendly, and they really know their business!! I have always been impressed with them by their thoroughness and knowledge. This IS a company you can trust!
The team was timely, knowledgeable and professional. I especially appreciate how they kept me informed during the process. Highly recommend RMech.
Quontrell Lewis, Jr
a year ago
The plumbers that came out were professional and knowledgeable. The service was also reasonably priced.
Marla Childers
2 years ago
Adam was very professional and courteous making sure we had all our questions answered. Will definitely call them again should the need arise.
Judith Dameron
4 years ago
Justin M.very respectful and kind in helping me. Great man need more people like him. Thanks for getting things done he knows how to guide people in their needs.Thank you and have a very bless year! Great work Justin M. you are a blessing!
Shelby Doumitt
2 years ago
R-Mech has been our go-to preventative maintenance/service company for our furnace and AC for several years and they have always been consistently over the top on their customer service. Just last week, they installed a brand new furnace and AC and there are not enough words in the dictionary to express how impressed we are with the system, but more so with the people! The sales process with Justin was easy, no pressure and communication was great. On the day of the install, the techs Carlos and Reynaldo showed up exactly when they said they would and got right to work. Their work was impeccable, I mean the furnace is legitimately pretty to look at now, everything is so nice and tidy. Their professionalism, attention to detail and kindness exceeded our expectations. I cannot give a higher recommendation for R-Mech and their stellar team!
Linda Belcher
4 years ago
We have been using R-Mech for a couple years now, and every experience & encounter with any of them has always been great. We have had them out for so many situations : ac/heater checks, plumbing issues and changing out toilets, sump pump replacement, hot water heater, and more. Needless to say, we have met several of their employees. Everyone has always been courteous, patient, kind and great at their jobs. Don has come to our house for several different plumbing issues and we are always delighted he's the one answering our call. He has always taken great care of us and can take a frustrating situation and make it better. We will always use R-Mech for our home needs.
Jackie McMahon
3 years ago
We received a bid for a new water heater. When the tech came to install it turned out we needed an additional part. The company honored the original quote. The tech went above and beyond to get the job done in a timely fashion. He even had to make a second trip to their office and came back to make sure it was completed the same day. I am very happy with this company and the service provided.
Chris was right on time for our service. As in previous service calls, he was very professional and efficient. He thoroughly explained the status of our current HVAC system but without pressure to sell additional services or equipment. Have been extremely happy with R-Mech.
Steve Wiercinski
a year ago
Always satisfied with R-Mech. Michael Crow did a great job today.
Jeff Schieber
4 years ago
Justin was on time & did a great job explaining his work to me on the AC checkup. Very professional & knowledgeable!
Kelly Rodriguez
4 years ago
We needed an after hours plumber for a stopped up toilet. From the time he walked in the door, he was on the phone (loud speakerphone too)! He used a snake on the toilet and the whole while talking to someone about home insurance. When he was done, our toilet was so scratched up that our 5 yr old was afraid to use it because it looked scary!! We've had plumbers use snakes before on our toilet but NEVER ONCE has it looked so horrible when they were done!! I thought out was just gunk pulled up being worked on so i immediately used the scrub brush and cleaned it and that did nothing!!! We had people over the next night and that toilet was so gross and embarrassing looking!! I calked R-Mech Friday (next day!) and she said the head guy woould call me that day or Monday but she was stumped. Well I've never heard from them (figures!!) And my toilet will most likely need replaced! I don't know of it was because the giy was sode tracked being on the phone the ENTIRE time or what but I would suggest going somewhere else..unless you don't care if your stuff comes out looking way worse than it did!!!
Two Feathers Razo
3 years ago
Very happy with the service I called them for emrengcy repair after hours mr corwin had rep call me with in 20 min to let me know he had a tech on the way he was very professional and knowledgeable of how to take care of my problem he also adjusted the air flow to each one of are bedroom s this company is top notch I will definitely reach out to my customers let them know to use R - mech heating thank you !!
RaeLynn Gochnauer
4 years ago
We had an emergency sewer issue on a late Sunday. After a frantic weekend search we found R-Mech. They were extremely responsive and understood the pressure we were under.Don Paxton arrived in a very timely manner and was such a professional. He took the extra time to not only diagnose the issue but also provided education and solutions.This was not a pleasant situation but we felt relieved that this company was there and did not try to take advantage of what we were going through, especially for an after-hours call.Definitely will use them again in the future.
Our main bathroom bath tub / shower experienced an obstruction in the mixer valve and wouldn’t allow us to use it.Jordan our Tech arrived and diagnosed the issue and provided us with a few options to consider. He did a great job and is a friendly and knowledgeable professional who fixed our problem.
R-Mech’s service technicians and customer service staff are some of the best in the business. I’m not used to service companies showing up on time but they always do !! Will continue to use them in the future.
Had a sewer that was backed up. Meant to call another company but dialed R-Mech's number as I wasn't paying full attention to what I was doing. When they answered I decided to go with it since the person that answered the phone was courteous and was able to help. They dispatched a technician within a few hours and tech arrived as promised. I was kept informed by their text system. When the Tech was done and had completed the work, called me and gave me a report. Tech was all business. Price was as promised on the phone and I was e-mailed a receipt. I'm real happy with the work that was completed and their communication. I would use them again without hesitation. I love it when things work out better than planned.
Very professional employees, very polite as well and they carry themselves with experience to be proud of. We will call them for all of our Heat/AC and Sewer needs. Work ethic to get the job done was above my expectations.
Coryn Bryant
9 months ago
I have been using this company for a little over 4years, when we moved to Missouri. The company is professional, and knowledgeable. The staff are very friendly. The tech that comes out to the house, Mike, is really good at what he does and is friendly also.
Kim Robertson
4 years ago
The technician was very friendly, knowledgeable and respectful of my home. He performed the requested work and informed me of other maintenance packages offered by the company but was not pushy.
sharon blaine
3 years ago
Our garage drain was backed up and forming a pool in our garage. I called R-Mech and they said they had a serviceman in our area who could come out in the afternoon. Adam Corwin called in the morning to say he would be here in 10 minutes. He showed up on time and was a respectful and knowledgeable serviceman. He had several suggestions and other information to help us avoid another backup, checked the main drain, and checked our kitchen drain and garbage disposal which seems to be the culprit in our older home. R-Mech was the least expensive of four plumbing companies I called and was the fastest service with same day ability. I wouldn't hesitate to call R-Mech with our next plumbing needs.Had to call R-Mech a year later for same problem in old garage drain. Two techs came out the same day and cleaned out the pipes plus gave excellent advice on how to prevent the problem. They are quick, courteous, and reasonably priced. Will use them again.
Maggie Ferguson
2 years ago
Michael Crow serviced my air conditioner today. He was thorough and professional. Michael answered any questions I had and made suggestions that I purchase an air treatment system which I will do when funds are Available . He also observed mold on my humidifier filter and replaced it for me. All in all, my experience with Michael was very satisfying and exceeded my expectations.
Very timely with communications around when service would actually happen around the weather of today. Jessica was very professional and knew what was up. Thanks for the great service all around!
Robert Brown
2 months ago
Jon and James performed the annual maintenance on my water conditioner system. They did a great job and explained what they were doing as the job proceeded. My first experience with their company was pleasing.
Jonathan Barrett
5 years ago
Josh T did a great job locating our issue and promptly repairing it. He is knowledgeable, professional, and thorough! We receive great service from R-Mech every time.
Cory was fantastic!! 5 star review - extremely knowledgeable!!
Great company with great customer service. Every member of R Mech who I talked to on the phone or who came to my house were very friendly and helped to resolve my plumbing issue. All service calls were on time and completed in a timely manner. Highly recommended.
Crystal Bourne
a year ago
Michael was professional and made good recommendations for extending the life of our HVAC and a/c units. We have received good service from R-Mech each time we have needed them.
Thank you so much. Your plumber works are wonderful. He jumped right in there and within 30minutes everything was perfect again. We will absolutely use you and will tell our friends how good you are
Great Service Tech - Will Use Again. Kyle F. did a great job and took time to answer any questions I had. I will definitely use the S.A.F.E. program for future service. Thanks Kyle!
Michael Sheehan
a year ago
Competitive pricing. System installed quickly upon bid acceptance. Professional installation with no unanticipated extras or gotchas tacked on. Honest dealing with us.
This is at least the third time that Chris has been my technician. He is very thorough and I feel very comfortable having him in my home. He answers all of my questions so that I am able to understand. R-Mech has always done a professional job of taking care of my furnace/heatpump. See you in the late spring for the heat preparation.
I needed a new AC and Furnace and quickly and they cam out in less than a week in just a day i had all new units and my house was finally cooling down. They were great to work with and best attitudes and answered any questions i had. Amazing team.
Jose “Joe” Hassan
3 years ago
Had a plumbing emergency involving our Water Heater, in our finished carpeted basement; appeared the Water Heater’s inlet connection had sprung a leak, and it also had a faulty shutoff valve; R Mech responded to our call for help quickly; R Mech’s Technician, James, was respectful of our home (Putting on protective over shoes on entering and removing them on exits out.) and professional in his manner; R Mech’s Technician, James, quickly identified and corrected our Water Heater’s leak and shutoff valve problems in short term; replacing the stainless steel flexible connection, with a cleaner Pex style connector, and added an easy on/off cold water shut off valve to the connection. We are very pleased with the work that was done and the method and manner in which R Tech’s Technician, James, performed it. Thank you R Tech and James for the fine work. Gratefully, Vita and Jose, Stilwell, KS
We called at 4pm on a Saturday and they we're here by 6pm. The technician was so helpful and informative. We have gone with a competitive company in the past but will stick with R-Mech from now on!
Very helpful, knowledgeable, great job, price was very reasonable.
Will definitely use them again if needed!!!
Ingrid Stutzman
3 years ago
Exceptional service and professional. Prompt, respectful and knowledgeable. Took the time to explain the problem and spent time looking over entire unit. Would recommend to family and friends.
We called a plumber out to our business to find the leak and he stated it was a foundation leak after searching the area. Our rooms flooded for another 24 hours we called another plumber and they found the leak in 30minutes which was a busted shut off valve behind the toilet. I called them to for some leniency on the bill and they never adjusted. Funny business.
Sean Connelly
6 years ago
Something was wrong with our A/C. The thermostat would say it was 74 degrees, but it would feel more like 78 or 80. Josh came out to take a look. I told him that I had just put in about 3 lbs of coolant into the A/C a month ago. He quickly diagnosed the problem and told me he thought it was a leak in the evaporator coil and that was why it was not cooling efficiently and why it felt so humid inside. He told me he could do a quick diagnostics test, but understood when I chose to try to go through our Home Buyer's Protection service. He did not try to push to get my service and even wrote a quick summary of what was going on and gave me his card so that I could have the tech the insurance company sends out call him if need be. Fantastic service and will use R-Mech for all of my HVAC/Plumbing needs. Thanks Josh T. !
They guys are always great. Love this company and will recommend them to anyone. Thanks again for a job well done.
Phillip Shields
3 years ago
These guys were very professional and knocked out my issue in a matter of minutes. They gave me an afternoon window from 12-5 but they said they would be there closer to 12pm. They showed up at 12:15 which was excellent allowing me to have the rest of my day without waiting on them. They replaced a faulty shark bite fitting for me.
They were early for the appointment very through and very professional and honest. My family has used them for years and will continue to do so.
Jessica Hollis was polite, professional and very pleasant to work with. I would highly recommend her for your a/c checkups and repairs.
They are quick to schedule appointments. Technician was polite and friendly. He described what he was doing and completed the tune up in about a half hour.
The sales process was professional, thorough and easy. We had a lot of questions, each of which were considered, and thoughtfully addressed. They created a solution that met our needs. We felt heard!
Marilyn Jones
4 years ago
Justin was very professional and personable; really enjoyed dealing with him. Made it a good experience!
Michael Mears
3 years ago
The outside A/C unit that we have was here when we bought our house and its just old and needs replaced the same with the furnace we had a different company come out give us a quote and didn't tell us the truth on everything they said and didn't know this till R-Mech tech Ray came out to give us a quote he is by far the best tech out there he measured the exact amount of return air we have and told us its not enough in the house and looked at our old system and gave 3 different options to choose from not once did he try to up sale us let know what we needed done to fix the air flow in the house even answering questions on the weekend this company and this tech has our business for life we could not be happier with service from both we are scheduled for installation of our new HVAC units Wednesday can't wait to see them
Nicole Hoffman
2 years ago
We’ve been using R-Mech for a few years now. They installed our tankless water heater. As they installed our tankless water heater they found a few issues with our H-Vac and and fixed them while they were here. They now maintenance both the tankless and H-Vac. Nick, I believe, did our H-Vac service today. Like everyone employee I’ve ever encountered at R-Mech has been extremely friendly and professional. The staff does their and job and has never pressured us to purchase anything that’s not needed. I would trust every employee I’ve had at my house with my house key. Thank you R-Mech for your outstanding service!
Great group of people working there from the front office handling customers to the techs doing the plumbing and hvac work; friendly, thorough and prompt professional service done right the first time.
Nick and Mike were timely, professional and very responsive to my questions regarding hvac maintenance. Really appreciate their time to check the system and answer all my questions. Highly recommend!
Our air conditioner went out late on a Friday evening. After calling several local companies on Saturday morning and not getting an answer, we called R-Mech and they were able to help us. Justin was able to get to our house before the scheduled time and replaced the part. He even showed my husband the part that had melted, so we would know exactly what was being done. He was very courteous and quick in replacing the part. Would definitely recommend R-Mech and Justin!
Ray came out to my house, he was early and very professional and courteous, he went out of his way to repair my system on a sweltering day he even went to my hell scape of a attic to complete the repair would definitely recommend!
Michael Crow did a great job checking and cleaning our furnace. He explained details about the humidifier operation, as well as explaining the different types of carbon monoxide detectors and what he recommended.
Thank you Gary , so very much for your professional installation service of heating installation in our new 120 year old fixer upper. Now those good bones are warm.
lewhendricks3
2 months ago
This is the 2nd year I've used R-Mech for furnace and AC tune ups. Brandon is very professional and helps educate homeowners on their particular systems.
Brooklyn Jeffries
3 years ago
We had our AC quit blowing out cold air and with little children and the hot heat we definitely couldn't wait until next week, I called got an answer right away and was able to get someone out here today.Justin showed up and was VERY professional and knowledgeable he was able to find the issue right away and had it working in no time! Would definitely use R-Mech again and would absolutely recommend this company and Justin to everyone! Thanks!
My service person Michael Crow did an excellent job identifying some issues and fixing them before. It caused other more expensive problems. Great service from this company any time I call.
Amazing service on a second opinion from another company. They were prompt, professional, and really worked to find a solution to my problem. Highly recommend
They are a great Heating and Cooling and Plumbing Company. The yearly service I had for my air conditioning today was excellent. Jack the service man called me in advance letting me know the approximate time he would be here to service my air conditioning unit. He was on time and he did an excellent job and was very polite. I would definitely recommend their service to anybody that needs it.Bob
Mackenzie Miller
a year ago
The technician arrived on time and was very knowledgeable. We are always happy with the service R-Mech provides.
Can't say enough great things about R-Mech Heating, Cooling and Plumbing. My a/c went out recently on a hot day and R-Mech was quick to respond despite what was surely a busy day for them. The communication was excellent so I knew exactly when to expect my technician instead of having to wait around for hours wondering when they might arrive. Was plesantly surprised when the owner, Brad Chirnside, showed up to diagnose and repair my problem; which was found out to be a bad Ecobee thermostat. Brad went above and beyond the call of duty. He went to Home Depot and, since my Ecobee should have been under warranty, got me a new and free replacement despite the fact I didn't have my original proof of purchase or warranty information. When you're trying to decide who to call for service R-Mech should be at the top of your list! They are courteous, prompt, fair and professional.
madhukar charla
4 years ago
Justin, the technician gave heads up when he was on the way.. and reached on time as communicated. He did his job with perfection and explaining each and every step while he is doing it about why he is doing it and how does it help to work the system efficiently.He gave some good learning points to change the settings and cleaning the outside system.I rate him as 5/5 and hire him for any future problems too.
Heather Faulkner
3 years ago
Adam at R-Mech was very helpful and efficient in assessing our problem. Ultimately, we needed a new water heater and he worked directly with our home warranty company to work out the details. We were all set to go with a few hours. I would recommend this company based on my experience.
I used RMech for a new heating/ac system and a tankless water heater to replace my original equipment. The technicians were prompt, friendly and professional and the follow up maintenance did not disappoint Thank you R Mech I would highly recommend you.
Mathew was a pleasure to work with and to learn from. I really appreciated his willingness to explain why things were going wrong.... as he fixed them. After finishing the job he even came back to let me know when we’d be able to fix another problem area in our home. Personally I don’t want to work with anyone other than Mathew, he represents the company at its best.
Mark Guthrie (James)
a year ago
Michael Crow was 100% professional and provided additional options for annual maintenance which was exactly what I was looking for from an HVAC company. Signed up right away and looking forward to you all’s services.
Michael arrived on time and worked quickly and efficiently to service my two HVAC units. He made suitable recommendations to further improve our units. Would highly recommend.
Our R-22 air condition system developed a leak and was not cooling. I called R-Mech and 2 other companies on 9/3 to evaluate whether to repair the system or install a new system. All three companies made a good case for a new A/C condenser and A coil considering the age of the unit, expected repair cost and the cost /availability of the R-22 refrigerant . Justin from R-Mech gave an excellent analysis of the old system and offered the best price and warranty for a new system using the new 410 A refrigerant. The decision to use R-Mech was made on 9/4. Justin arranged for the installation to be done on 9/6 and the installation was completed and the old equipment removed on 9/6. Westin and Ben did the installation.Justin was a pleasure to work with, was timely, competent and professional before, during and after the installation.The installation by Westin and Ben was completed in a timely manner , was neat and was cleaned up on completion. Westin and Ben were also competent professional and pleasant.This installation was smooth and hassle free and The R-Mech personnel went out of their way to make sure I was satisfied and the system was working properly. I would use R-Mech again.
Scott Petersen
3 years ago
They were prompt, courteous and professional. They were able to make the repair without cutting in to drywall. I would recommend and use them again.
Our tech was Michael Crow snd he was fast, friendly, and not pushy. Told us the status of our AC system and made recommendations but didn’t put on a hard sell.
Steve Fabrizius
2 years ago
Kelly was knowledgeable, helpful, friendly & professional. I would recommend R-Mech very highly!
I had sewer line collapse and Kyle, Steven and Jamen were the techs that fixed it. Thoughtful, knowledgeable attention to detail all were on display w/ these guys. From start to finish could not have had a more capable crew. Lindsey in the office was instrumental in helping w/ getting my insurance to come through. Even the agent @ Travelers commented on her promptness and details to insure payment. My claim was settled in 5 days. The crew took approximately 4 days to finish including clean up. I can’t say enough good things about these people and their helpfulness.
Chris Calvin
11 months ago
AC tune up. Professional and courteous. Gave me a filter and let me know value deal with added furnace tune up and helped me schedule appt for furnace in approx a month. Always satisfied with R Mech.
I have had Hvac, water heater and water softener all put in at different times as well as protection service plans for each. My experience with every service call and every employee has been excellent. I have recommended them unconditionally many times and never regretted it. Each service and sale is accompanied with a great deal of information why they recommend what they recommend
Richard Torkelson
6 years ago
Excellent work. Chris M called to confirm he was on his way and arrived in the prearranged time slot. Quickly identified the problem, showed me the defective part, had the part on hand and replaced it leaving the unit functioning normally. The area was cleaned up afterwards. Outstanding job and terrific guy. He certainly made me a loyal customer and I would highly recommend.
Gabi Guillory Welsh
3 years ago
We had a complete plumbing debacle at our house and R-Mech's response was professional and swift. Our home warranty company sent out a plumber from R-Mech, but I'd call them again for any plumbing problem. The plumber himself, maybe Holden? Colson?, was very knowledgeable and professional in his dealings, and patiently completed what ended up being a 10-hour task. The manager I'd spoken to several times, I think Sherry, was also incredibly helpful and professional.
I have been using R-Mech for about 5 years, primarily for HVAC services. They are consistently on time, provide courteous technicians, answer questions and do good work. My most recent technician was Jacob W. He was friendly, worked quickly and was very patient with my curious and yippy small dog.Update 11/1/21 I had a different technician, Michael Crow, for my latest service appointment. He was also courteous, efficient and patient with the small, nosy dog. He also explained the updates to the service agreement that I have purchased for several years. Still satisfied with R-Mech.
Veronique Bryant
a year ago
Everytime I use R-Mech I am always impressed and pleased with their service. I would recommend them everytime!!!!
ray w. has been amazing! simply the best. very transparent. helping me throughout this whole possess. and recommending what to do about the project its self. and my budget. he relay lessons to what i need and makes an informed recommendation. unlike the last company that was not only trying to get me to spend money on something i didn't want. but also didn't even need in any remote type of way. i cant tell you how awesome it is that he will answer my questions day or night via personal number not just make you leave a message and get back to you. being this type of business owner my self i truly appreciate when some one takes this type of time to stream line a big project like this. r-mech has a customer for life. not just for my home. but when i open my business and do a complete remodel they will be the ones i contact. and i want ray at the head of every project!
Michael was friendly, on time and helpful! He explained everything thoroughly and provided some guidance regarding what our system needed.
Very professional, prices were reasonable and they did an excellent job. Would definitely use them again.
My first appointment they no-showed me. Struggled to work with them but after many issues I had one more thing they promised to complete and they no showed on that twice.
Leonard and crew were knowledgeable and thorough, explaining what they were doing at different points in the process and explaining why the particular action they were taking was important. Their plan of action, beginning with Greg, the salesman, took our particular home and situation into account.
Carolyn Truitt
2 years ago
I am very pleased with the service I received today. The gentleman who installed a new faucet was very efficient, and took care not to damage the walls, etc with his equipment. He was friendly and answered all my questions.I will definitely use R-Mech again!
Seymore Swanz
7 years ago
My air conditioning stopped working late Friday night and I made the call to R-Mecharound 3:00AM. The call was answered by R-Mech, not a answering service or voice message,and I was told a service technician would be dispatched at 7:30AM. I received a call from technicianat 7:40AM telling me he was on way and would arrive shortly. Once arrived he quickly diagnosed the problem and checked my newly functioning A/C unit that it was working properly. It was not, he said that it was low on refrigerant. I gave the go ahead to recharge and now my air conditioner is working much better than it was beforeit broke down. One special note about the service I received, the technician took extra time to make sure the A/C unit was charged properly.
Another great job, excellent friendly service for our maintenance on our system. Will always use r-mech for our home. Not only do they get the job done right no matter how small but he made sure I fully understood the issue and ways to prevent plus repair myself in the future to save the fee (which I'm more than happy to pay).
Mark Wiesemann
3 years ago
Technician called and arrived on time as scheduled! Gave a thorough check to my AC in a timely manner at a great price! Will definitely use them again.
Used them again for another service call. Justin did a great job and was very knowledgeable and helpful. Work was completed and in a timely manner.
Our technician Chris Marshment was great and very informative. It was refreshing to have someone come into our home and feel secure with honest information. Will continue to use this company and highly recommend!!
R-Mech is an amazing company. Very reliable and go the extra mile to make you happy. All employees are top notch and very friendly. They do everything above and beyond what is expected of them.
Jon and Ethan were both a pleasure to work with. They were punctual, professional and transparent with the work needing to be done. They answered our questions and were very quick with the install. We have some other plumbing issues that we will definitely be contacting R-Mech to handle in the future!
Scott Spellman
3 years ago
We have had a ductless unit in our family room for.the last 5 years.... it stopped working and we called another company for a quote.The qoute was twice as high as the original install price.We asked them to leave.Called R-Mech. They came right over. Gave us a fair and honest quote and installed a new unit days later. Fast, fair, and professionalWhat more could you ask for?!!
Darrell Childress
4 years ago
First, the company provided excellent service, was on time and was professional. I’m currently not happy with the cost to replace my faucet, but it is my mistake for assuming R Mech used hourly rates and not standardized pricing. At 1/2 hour worth of labor to do the job this equates to $800 per hour. Once again, my mistake. I will be talking to anyone who needs a plumber and remind them to ask the appropriate questions. Thank you for your service.
Scott Henderson
3 years ago
Getting an appointment was quick and easy. Quality of work was fine. Clean up after was good, but not great. A breakdown in the bill for parts vs. labor separately would have been nice. I don't feel taken advantage of, but just more attention to detail would have been appreciated.
Michael did a fantastic job!! He was very professional, responsive & polite. I felt like he was trustworthy & wasn’t just saying things needed to be done just to get our business. I would use Michael again!!
Brent Reynolds
a year ago
Excellent service, very helpful staff, great company. Our technician, Michael Crow, went above and beyond our expectations to make sure we were taken care of.
Michael was incredibly knowledgeable and professional. He came out for annual maintenance on my AC and furnace but took a quick look at my water heater which has been needing to be replaced. He not only got me a quote for a replacement but also helped set up an appointment. I have always had great service with R-Mech and today was no exception. I would highly recommend them to anyone.
Margarita Gladbach
4 years ago
Justin, our service tech, was awesome! Great customer service, quick and painless! I will be recommending R-Tech to friends & family.
Mike/Dawn Ludwick
3 years ago
The HVAC tech was outstanding and very professional. I have used r mech for several projects in our home. R merch only sells and installs the best of equipment .the service staff is trained well and extremely professional. Don't bother looking at other companies these guys are the best in the city.
Sonyalynn Hughes
3 years ago
I was very disappointed in the amount charged and the things they kept adding to the bill. After all was done. No water pressure at all. My brother came and checked it and stated the prv value wasnt even correctly on. A twist of a knob and it's working. They wanted $288 to replace something else and tried to blame the city construction for the lack of pressure. Everything was fine before they came in and did anything. NOT HAPPY .HLAD I GOT ANOTHER OPINION!!!
Raymond Gherardini
a year ago
Great service! Michael Crow was on time, very knowledgeable and very professional. Couldn’t have asked for more.
I’ve had these guys out three times and they have always been great. On time, easy to talk to, clean and won’t cut corners. Also affordable
Very pleased with the service I received. Zach and Ben were professional, courteous and knowledgeable. They came out in a timely manner and got the job done right. I will definitely use R- Mech moving forward for my home heating and cooling needs. Thanks gentlemen!
David Musgrave
a year ago
We’ve used R-Mech numerous times through the years for all of our heating and cooling as well as plumbing service work. The technicians are knowledgeable & professional. It’s also nice that they clean up after themselves. Our technician today was Michael C. & he went above and beyond in explaining what he was doing & what recommendations he advised be taken immediately & what could be postponed to a later date. I appreciated his honesty and commitment to great customer service.
Phil Schroeder
6 years ago
Robbie did a great job explaining how everything worked and how much things would cost to fix. He answered our question in words we could understand. We will use R- Mech for all our plumbing repairs.
Monica Pfeiffer
2 years ago
Jon was very professional and courteous. He installed our water heater faster than expected. We will definitely use them again for future plumbing needs.
Both Techs had great communication skills, very positive, on time, fixed an issue we have had for a year.
I highly recommend the staff, the process, and the result. I will use them again... Thanks folks
Carla Scovill
4 years ago
Excellent and prompt service. I was kept well informed on the progress of the job. Leonard was on time and friendly. I would highly recommend R-Mech.
I purchase the annual maintenance program from R-Mech. They have been consistent in their services, their approach and the level of quality. I recommend them to anyone who has a system that is nearing the out of warranty phase 5-10 years or so.
Jon was very professional and efficient. We will be using R-Mech for any future needs.
Elizabeth White
2 years ago
We discovered a gas leak on our 29 year old furnace that was not repairable. We called Rhodes from Harrisonville and learned R-Mech bought them. R-Mech was out the next day to do an estimate and honored Rhodes water heater deal, the next morning they were back out and had it installed quickly. Very professional and took time to answer my questions.
Patrick Halloran
2 years ago
Shawn displayed a thorough knowledge and unique understanding of my situation within the city sewer, water runoff and lay of the land in this area. He was not intimidated by the complexity or scope of my water pooling problem. He provided a detailed, feasible and easy to understand solution to a longstanding situation. Shawn is capable, confident and committed to maintaining outstanding relationships with his current and future customers.
Lorraine Duncan
4 years ago
Justin came to the house.On time. Polite and professional.Perfect.We only use r-mech since moving here 12 years ago. Very trustworthy. Always prompt. Great communication with the office on any occasion I have needed to call.
Vanessa Boykin
a year ago
Michael showed up on time, performed a thorough diagnostic of our air conditioner and identified the problem quickly. He explained exactly what needed to be repaired and exactly how much it would cost. He did inform us that we qualified for a military discount. With our approval he completed the repair in less than 45 minutes and had everything running perfectly. He conducted himself in such a professional and friendly manner that we are more than comfortable doing business with that company again.
Alexander Knoeferl
4 years ago
No surprise this company has a 5 star rating. They will help out whenever including holidays and their technicians are always courteous and knowledgeable. Chris today was excellent to work with and kept me informed of his progress. Thanks you!
Kyle came out and did everything he said he was going to do. Very prompt and professional. Will use R-Mech for all my future needs.
R-Mech was chosen by Home Depot to install a Rheem 50 gallon hot water heater. John was my technician and he was very knowledgeable, polite and professional. I had received a quote from another local company and something felt wrong when they were pushy to get the job done. Turns out they told me things that John didn’t agree with and I appreciated his candidness. I will use R-mech again in the future. Thank you
Great experience. Our service representative explained several issues thoroughly and took the initiative to drive to get an extra part, installed it and charged a discounted fee to assure our satisfaction. Highly recommend R-Mech for your service needs.
Gentleman was very polite and courteous. He offered me advice and took care of repairs quickly and efficiently. I will do business with you again.
Weston was on point. He was so skilled and he knew everything like a professional should. I never doubted his abilities after talking with him for about 10 minutes. Although I will never ever remember all the info he gave me, he explained it in a manner that I understood. Furthermore, most importantly, I appreciate the fact they got me installed so that I only did without hot water for less than 24 hrs. TYVM
During AC maintenance, the air filter was removed. The AC was left running without air filter for a month until I found out this morning.
Tammy Fleming (Kiwiseekers)
2 years ago
The technician that came out was very kind, soft spoken and respectful. He knew what he was doing and told us ways to make sure that the furnace would last for a few more years. Highly recommended!
Colin Naughtin
7 months ago
R Mech has been my go to plumber for 10 to 12 years. They do excellent work, have friendly and helpful employees, and they don’t try to force up charge services - they just make sensible suggestions.They are not the cheapest plumbing/ hvac company, but they are totally worth it. I really appreciate that they are very straightforward about cost options, and alternatives that save me money.They have been to my houses at least 30 times, and did exemplary work each time. They did make one significant mistake, during a furnace replacement - but, they came back and promptly made it right.
Diane Dlugopolski
3 years ago
I placed the service call and 2 techs were at my home in no time at all to repair my AC, Chris and Jack were the techs that came to my rescue. They both were very professional and friendly. They had my AC up and running in a very short amount of time. Jack & Chris are awesome. I would recommend if you are having problems call R-Mech.. Thank You, Diana
AC went out on a 95 degree day and R-Mech was very responsive and came out that afternoon to diagnose my system. The Tech was efficient and professional and very knowledgeable and patiently explained all the issues I was facing and the decisions I would have to make for the best outcome. I was very pleased with their service and will use them again.
Justin, was incredible! Extremely fast and just a great dude. Would use this company 100 times over!
Skaught Patterson (Pharaoh Tarot)
5 years ago
My tech from R-Mech was a nice guy and easy to work with. Chris also shot me straight. He was very knowledgable. He was happy to climb on my roof in the freezing cold and spent about an hour going over my mini split heat pump. The manufacturer was not able to provide parts, and due to special circumstances, the Service Manager kindly refunded the trip charge. I would definitely work with them in the future. Highly recommended.
Nikki Hollins
4 years ago
I cannot thank R-mech enough for coming out on such short notice to fix our water heater...Kyle Coker came to our house after hours and was very patient with us and fixed the problem we will always use R-mech for our plumbing needs!!
Ken & Kathy Jennison Overland Park, KS
3 years ago
I could not be more pleased with RMech. My heat went out Friday night. I called them right when they opened up on Saturday morning. The receptionist indicated a time frame of when their service guy would be there between 10:00 a.m. to 2:00 p.m. I had requested the sooner, the better since the house temp was now down to 55 degrees. I received a call back within 10 minutes of getting off the phone from the service rep indicating he would be there in about 25 minutes. What a relief to me and my wife. He diagnosed the repair necessary, told me the price (which I considered quite reasonable) and had it repaired within about 1/2 hour. Great job, thanks so much for your expediency.
Daniel Ambrose
4 years ago
Staff, is friendly and straight forward. They aren't trying to b.s. you with phony gimmicks or sales pitches. Many prior law enforcement work for the company so you don't have to worry about someone shady coming to your home.
shaunn jastrzembski
4 years ago
very pleased with our choice to use them over the others we meet with. Had a great experience with Brain who meet with us and provided us a quote to replace our system. After the agreement they were out the next day to do the installation so we are finally getting cool in our home. Jesus and Cris the two techs that did the installation of the system were very nice and informative of the systems. During the installation they found a gas leak on our water heater and went above and beyond to fix it for us. Cant say enough to thank them for making sure our family is safe and cool now. Would suggest to anyone looking or needing to replace or upgrade and system. Feel we got more than they sold us. Excellent people to work with. Give them a call
I am very happy with the service I received. My hot water tank went out and they had a new one installed the next day. Made sure everything was up to code with a reserve tank. I am very pleased!!!
Mike was very timely, professional, and courteous. I had to call late in the day and they still managed to meet me when they said they would not too long later.
Mike Sustrick
6 years ago
Keyen, was knowledgeable efficient and very friendly. He did a super job installing our water heater and replacing some gas lines. I definitely recommend R-Mech
Charles Bloomberg - BGC-C
2 months ago
Patrick and Charlie were the best. Very professional in what they did. Both my systems look and perform as promised. They cleaned up and left no trash behind. Patrick even worked OT to ensure that the installation was done properly. I will definitely use R-Mech in the future if the situation arises (not to soon I hope though). Highly recommend R-Mech. My Sales Advisor was Joe Brown and he did an excellent job of getting me my system within my Budget.
Jesse W. installed a humidifier for us and was friendly and professional. He took time to explain everything he was doing and made sure we knew how to use and maintain the equipment.
Great experience with r-mech and my service rep DJ. Professional, nice, and easy to talk to. Fixed my issue (found leak in system and repaired it) and found the problem quick. Will be using them again.-Ryan
These guys are great. They’ve replaced my water heater, sub-pump, and they fixed some duct work that wasn’t tied into the hvac system, and I’ve never been more pleased with the professionalism and their attention to detail. They aren’t cheap, but they do it right.
Can't say enough good things about this company. They were quick to come out, access the problem, sent out an estimate , set up a time for the repair to be done, Were out on time when they said they would be and we're very quick with completing the job. Even cleaned up from the previous company that I had used for over 15 years. Came in very professional and explained everything, ask if we had any questions. They are great !! They will now be the company that I use for both business & Home ! Extremely overjoyed with them Thanks R- Mech !! You're the best !!
Aaron at R-Mech was great! On time and got the job done quickly and professionally! Will always use R-Mech for our home issues.
R-Mech was easy to communicate with and their technician did a great job explaining everything and getting it done in a timely manner. Very happy with their service.
Jessica Blubaugh
10 months ago
Very timely and professional! Would definitely use them again!
First of all, I want to share the fact that I called around town for a plumber to fix my issue for 4 days. Most didn't call back at all and the ones that did, respectfully, were booked for a week out. With only 1 bath in house with 6 people, that is not good enough. I needed it done ASAP.Called one of the bigger companies, who would not even attempt to give a general estimate over the phone for a clogged drain, came out and looked at a hole in the ceiling and told me almost 400 for an hour and 260 for every hour after. All that after a 10 second look with his flashlight. I appreciate the timely response, but that is outrageous.Next I called R-Mech. They were just as friendly over the phone, gave the general estimate i asked for and were also out there the SAME DAY! Amazing. Found the problem in 25 min and after 2 hours of work, the bill was still under what the big name company was asking for the 1st hour. We were the last customers of the day, the guy looked exhausted, but still provided us with excellent and affordable work after he found out it was our ONLY bathroom for 6 people. Unless you know a guy, don't look anywhere else for a good plumber. Thank you
We noticed our home air-conditioner was not functioning late last Sunday evening. One call to R-Mech early Monday morning and we had a technical serviceman assigned for 1:00 p.m. the same day. Not only did Jake work within the time frame given, he even arrived early. He was very personable and went right to work to determine our problem. Jake was very thorough and found the issue, a disfunctional transformer, and even had one on his truck. It was a relief to have this system repaired since Pam has asthma and can not tolerate the heat. In under one hour, Jake brought our home air-conditioning system back in service. We really appreciate the thorough, quick service from Jake and R-Mech. Great service all the way around.
Zach did a great job on very short notice. Got us up and running within a few minutes and then continued to check the system to make sure everything should continue running well after he left.
William Munoz
5 years ago
Fast work and great service. Had Chris Marshment come out to fix our HVAC and he was polite, professional and more than willing to teach/explain what was going on. Definitely will recommend to friends and family.
Cindy Bechard
9 months ago
Tyler was great during the routine maintenance appointment. He made sure everything is ready for the winter, helped me get our Nests set correctly and tracked down a piece that was needed in order to repair one of our units. Tyler and Mike had to come back later to install the piece and they explained everything very clearly and were very professional.
Glenda Schnetzer
2 years ago
The young man, Tyler, who delivered & installed my hot water heater was very courteous and professional. He was very good about showing me the work he had completed and answering the questions I had about location of the pilot light and where to shut off incoming water in case of a leak.
This company is amazing. Very professional and on top of their game. I cant thank Justin enough for not stopping until we were 100% satisfied
The workers were very good at their jobs. Quick and efficient.
The only problem was that they tracked mud through my garage into the basement and did not clean behind themselves. When they came through the house when they first arrived they wore booties. Not later. Still good job!!
I was in need of a new water heater and decided on tankless. They provided the best price compared to other companies for the exact same product. It was installed quickly and professionally. I've also used them for other basic HVAC service and plumbing. Always on time and all technicians have done a great job. Michael saved my day with a hot day AC repair! I refer every chance I get.
We had R-Mech install a water heater we purchased at Home Depot. The company was able to give an estimate over the phone and schedule installation within 3 hours of ordering the appliance. Westin, the installer, was very courteous, knowledgeable, friendly, and very professional. He assessed the work to be done and was able to draw up a contract with a full quote within 30 minutes of arrival. His workmanship was top notch. He kept the area spotless upon leaving. He showed me various things I needed to know in order to keep the unit running optimally. Overall, I think R-Mech is a very competent company that does quality work.
John was my installer. He was very professional and explained everything he was doing. He even laid like a sheet roll out so no mess would be left on my carpet. I would recommend this company to anyone. John was the best!!!!!!
Kimberly Michele
2 years ago
My ac went out and they came out within 24 hours on a Sunday to diagnosis the problem. The tech was very polite and professional and he did a very good job diagnosing the issue and explaining it to me. I will def use them again.
Teresa Guenther
4 years ago
Jack was very professional and took the time to explain everything. He came out for routine maintenance on 2 units. He did a thorough job of cleaning both units. Very reasonable also. Glad I took a chance with R-Mech. Will be using them from now on!!!
A technician from this company came to our house to service our heater last February. My wife informed me he told her that he replaced the furnace filter because it was really dirty. I came home and saw that the old filter was actually still installed. I know because it was dirty and it had my writing on it where I had put the date it needed to be replaced. So he never switched it out. Furthermore, I had a brand new filter setting by the wall that mysteriously disappeared after he was there. I also had a nice, new Sharpie marker down there for marking the replacement dates on my filters. The Sharpie was setting on the furnace. I noticed that the marker was gone too, and he had replaced it with an old, dirty/worn down one with different writing on the side. He sneakily put it in the exact same place thinking it would not be noticed. Super unprofessional and dishonest. Would never use again.
Angela C Kopp
3 years ago
The service techs were great, very knowledgeable and answered all my questions. They took great care to ensure that their equipment did not make a mess in my house! I highly recommend R-Mech!
Ranee Hutchins
6 years ago
Andrew was great to work with. He went out of his way to take care of some issues that I was not sure how I was going to be able to solve so that I could get the new water heater. He was kind and thoughtful as he walked me through what I needed to know. Much appreciated.
Awesome service, quality and professional! They are always at your call if needed with a smile. Great bunch of people. We will forever do business with them and share our awesome experience with others.
They came they same day I called and had our problem fixed quickly. Would highly recommend them to anyone needing plumbing needs.
WOW!!! From sales to install of HVAC, Water Heater & Water Softener, this was the best experience I've ever had with any services company and all of it's people. Despite obstacles, Justin got us everything we needed with an affordable financing option and got it all installed in less than a week! He also stopped by both days of our job to check on things. Our furnace went out the night before Christmas Eve. When our HVAC guy tried to get ahold of Lennox on the Thursday of Christmas Eve for our part, they were unresponsive. We had to face down a 4 day stint of no heat that included Christmas! However, he referred me to Justin at R-Mech. Justin started our application ON CHRISTMAS EVE and followed up with me for hours ON CHRISTMAS DAY!!!!!!!!!!!!!!!! Then the day after Christmas, which was a Saturday to boot, he finalized everything and got me scheduled in for only a couple days later. By the end of the following Tuesday we had HEAT! We ended up getting the whole kit and kaboodle and our whole HVAC system is upgraded with a tankless water heater and water softener! We couldn't be happier. All 4 of their staff that we had in our home were amazing. Big shout out and much thanks to REINALDO & CARLOS, they pushed out over a 12 hour day through many unexpected obstacles getting our A/C and furnace put in and functional in one day flat. They were really sweet and hard working guys and I felt like I was in very good hands. Huge thank you also to JAMES & TYLER who were extremely gracious and accommodating with changes I wanted made to location of water softener. I feel that everyone in the company who we dealt with really went ABOVE AND BEYOND the call of duty in many regards. I really felt they were all trying to keep me happy and I felt very heard and respected on all accounts through the entire process. I never once felt pressured to buy anything I didn't need. Oh ya and the cherry on top is that somehow my leaky main water line shut off valve got replaced and no longer leaks! I'm just amazed what they've done in LESS THAN A WEEK. I will never use anyone else for anything they do!!! Justin is the most attentive and personable sales rep I've ever dealt with during any purchase I've ever made, including buying a house. I felt like I was dealing with a family member who actually cared, and that's so rare these days. Thank you all again sooooooo much!
I had my annual flushing of the tankless hot water heater. Adam was quick and thorough to ensure that everything was working properly. There was considerable...crud...that needed to be flushed from the tank and from the kitchen faucet. He handled it all quickly. Great service, as always.
Steve Janssen
4 years ago
Chris was awesome! Very professional and personable. You never know what a service technician will be like and often times it can be unfavorable. Not the case with Andrew. He was clean, friendly and obviously took great pride in his work. He made sure I was completely satisfied and he definitely left me very happy with his work and the experience. I highly recommend Chris and R-Mech for your needs without hesitation.
Valeria Posey
3 years ago
Aaron, the technician, was very helpful. He even arrived prepared with coverings for his shoes. And he wore a genuine 😃.
Shana Hatfield
2 years ago
This was the second time I’ve used R-Mech, and they do an awesome job. We had a badly clogged drain, and the first guy we called out (from another company) glanced at it and immediately told me he’d have to access it from the drain pipe running down into my basement studio. There’s a bunch of stuff that needed to be moved and I’m currently injured, so I was stressed about that. Their prices also seemed a bit high as well, so I thought I’d try R-Mech and see what they said. They were able to send someone out that afternoon, and reassured me that it was unlikely they’d have to go through the basement.The tech arrived promptly, wore his mask properly the WHOLE time (thank you!), looked it all over, did the job (without having to go through the basement!) - even though he warned me partway through that it was pretty bad and they might need to come out with a different machine. He not only persevered and finished the job, but he also gave me excellent advice to avoid further similar issues and potential consequences (we live in an old neighborhood with clay pipes under the foundation and galvanized pipe inside the home). He also took a quick look at a couple other future jobs and said he would send me a quote through email for both of them.All in all, I’ve been very pleased with R-Mech and will likely call them for all my plumbing needs in the future.
Torrine Hunter
5 years ago
Justin was great!!! We have a 2 month old baby and Justin Stayed until one in the morning, making sure our air was working..Thank you Justin!!
Mark Kendrick
2 years ago
John was knowledgeable, fast and extremely accurate. The best home installation of any kind that we’ve had. We would definitely use them again and highly recommend them!
AC stopped working on a Saturday so we called their emergency line. Spoke with a Very nice dispatch and then received a call with in 30 min from the tech. It took about 2 hrs for him to show as it was a very hot, busy day. Both the capacitor and fan were bad but he only had one of the parts on the van. He returned Monday morning to finish the job 100% after getting to correct parts. Great job by all and will use again.
My experience with R-Mech was great, start to finish!I was greeted promptly by a PERSON, not automation. She was very polite and efficient. She scheduled a plumbing repair for the same day.The service man was thorough and pleasant. He explained what caused the protons how to prevent it recurring.The rates were affordable and payment process was easy.I am switching to R-Mech for all my plumbing and HVAC needs!
Kelly was a top-notch tech who helped us get our system ready for the heat of summer. With this being our first home, he patiently walked us through the process of what he was looking for and going to do, some tips on what we can do to ensure our system continuously runs smoothly, and did a great job cleaning up our system that didn't seem to be very well-maintained in the past. While I hope we don't need to call R-Mech back any time soon, I'm confident that if we do they'll be able to fix us up in no time.
Mike came arrived when he said he would. Was courteous and very good at his job. I'm very happy with his work.
Thomas Johnson
a year ago
This repair call took 3 times to get repaired. Last call took care of the problem, their was good effort to repair the problem on the A/C the first two times. Fingers crossed it stays working !
Michael called with an ETA before he arrived on time. He explained how the air is filtered thru the system and which filter is best for my system. Before he left, he pronounced everything checked out ok both inside and outside.
Great company and Kelly C. Was able to fix my issues relatively easy! He’s awesome. Highly recommend!
Jeremy Jskinner
3 years ago
This company has been great. Very competitive in pricing and best part is they show up when they say the are supposed to. Estimator came out early and was able to do the work the next day. Both techs were professional and did great work. I highly recommend. For the record, they installed a 50 gal gas water heater.
I manage a small apartment complex and i had a real mess on my hands. Glad I found R Mech! Service was prompt, courteous, and very reasonably priced. They are now on my go to list.
James was very professional, knowledgeable, and kind. He fixed our leaking tub faucet, and replaced our leaking outdoor spicket. They are very busy, I was rescheduled twice, hence the 4 stars. But James gets 5 stars.I just had Chris out to check my furnace R Mech installed. He was professional, very nice, and came with good advice. He even tried to rework the metal around the filter slot in order to make it fit better. I recommend these guys. Each one that has come out have been great. Friendly Advice: If you are on a warranty that comes with an installed system, don't skip the tune ups.
Jacob Wright is a true professional Diagnosed the issue I had with my furnace. Checked beyond my issue and found another problem that I was not aware of. He did not have the part he needed but picked one up and was back in short order. Fixed the issue, furnace is running smooth and doing its job now. I would recommend this company and certainly speak highly of Jacob.
I am appalled to learn that R-Mech tried to scam us out of nearly $20,000 worth of completely unnecessary work! Do not use this company. We had them come snake our sewer line, since fiber cables had recently been installed on our block and there was concern the fiber cables may have damaged our sewer line. After running the camera through our sewer line, R-Mech claimed we had three issues: 1) A bulge and crack in our pipe from a rock. 2) Our line had slipped off the city line. 3) We have no Clean Out and need to get one installed. This would amount to nearly $20,000 worth of work needed. I had to ask them to send me pictures of the issues and they texted me a few images that were not very clear. After feeling panicked for a few hours after they left, we decided to schedule another company for a second opinion. The second company that came used a live video camera as they ran it through our sewer line. They had an iPad and we got to watch the live video throughout the entire process. They moved the camera slowly, back and forth as many times as needed across the areas that R-Mech claimed had issues. The bulge in the pipe was non-existent. R-Mech had simply taken a picture of an area where the pipe angles down, and they took the picture at an certain angle to make it look like there was a bulge/problem. After seeing the live video and inspecting this area closely, the pipe is completely normal and there is no bulge or issues at all. We also watched the video all the way to the very end of the line and everything is connected to the city and working perfectly. The worst part is they told me that we didn’t have a clean out. We DO have a clean out, AND the clean out is what R-Mech used to snake our line! And then they have the nerve to flat out lie and say we don’t have one. I am beyond disgusted by this company. This behavior is criminal and I am so angry that they scam people like this. I’m sure that they often get away with it by instilling fear and panic in people by claiming these issues are serious and will cause sewer backup into your house. Let this be a lesson for everyone to please always get a second opinion.UPDATE: I was given a quote, verbally, by Donavon May, at the time of the inspection. I was specifically told that the city would not cover any of these repairs. I asked for a full report, which was never provided. Notice that the response from the company offers no apology for my experience or offer to make it right or to review the inspection again to make sure there wasn't a misunderstanding. They just blame me, like this is somehow my fault. Why would I make this up? I hope this review helps prevent someone else from being scammed out of tens of thousands of dollars.
Mary Kingsley
4 years ago
Once again Justin did a great job of checking out my a/c system to ensure that it was ready to take care of my cooling needs this summer. He explains things in a way that is easy to understand and I have confidence in his competence.
Tammie Lillard
2 years ago
Kelly came by and gave us an estimate. He spent quality time explaining in detail our options. He was awesome and we would highly recommend R-Mech because of his professionalism and quality that is rare now a days.
Joshua Carver
4 years ago
Justin with RMech was fantastic. He diagnosed the problem quickly and the pricing was fair. Would highly recommend him, with RMech, to anyone.
Yolanda Mcgroarty
4 years ago
Justin was a great technician. He really listened and showed me everything that was going on and took great care of us. I’ll definitely use you guys again if I ever need it.
Jon was great. Professional, courteous, efficient and knowledgeable. I highly recommend his work!
Kim Hendricks
3 years ago
Technician was on time, friendly and stayed until the completion with a resolution. He went above and beyond to resolve the issue and had my best interest as important.
R-Mech is always very professional and thorough. Brandon did a great job.
Alissa Bender
2 years ago
We just had Michael Crow out from R-Mech to inspect our AC system before turning it on this year. He was super knowledgeable and friendly. He did a thorough job and was great at answering my questions. We've been using R-Mech for years now and highly recommend them.
Kelsey Gaumond
3 years ago
We are extremely satisfied with our services we received from R-Mech today. Aaron was our technician and he was outstanding. The moment he stepped into our home he was slipping shoe booties on and greeting everyone with a big smile. Aaron was friendly, very knowledgeable and professional. Which I can imagine the entire R-Mech staff is as well. He was in and out with the job completed in no time at all. We definitely recommend this company for all of your plumbing needs.
Tyler is the man very knowledgeable and a great technician 10/10 recommende but ther whole team is great to work with they really do go above and beyond for the customer!
R-Mech has completed both large and small plumbing work for our family. Always on time, in budget, and very professional. This is the only plumber I will call.
Darren Kalthoff
2 years ago
Incredible responsiveness when our air air conditioning went out in extreme heat. Best customer service out there and excellent quality. They were reliable and fixed my issue without trying to upcharge me. I purchased an annual service/maintenance agreement with them and they have kept my heating and cooling running great.
Alicia Horner
3 years ago
Called out an s.o.s call when our furnace was making loud noises. I was instructed how to turn off. A friendly technician was at our door within an hour. Highly efficient, friendly and affordable. Highly recommend.
harold dellinger
3 years ago
The service tech was polite, precise and informative. He offered some additional services as well as potential upgrades but was certainly not pushy or fear mongering. I have no complaints and am thankful for the work done.
Needed air conditioner repair at first hot day of year. Called after 4:30pm and repair was done by 1230 pm next day. Technician was polite and knowledgeable. Very satisfied.
Heather Dawn McFeron
3 years ago
Aaron came out right on time. He was able to fix my problem very quickly and explained how to best prevent it going forward.
Sharon Fletcher
3 years ago
THE SERVICE TECHNICIANS JUSTIN AND CHRIS WERE VERY PROFESSIONAL, IMMEDIATELY INTRODUCED THEMSELVES AND SHOOK MY HAND. THEY DONNED BOOTIES OVER THEIR SHOES AND PROCEDED TO DETERMINE THE PROBLEM, WHICH THEY DID RATHER QUICKLY. JUSTIN TALKED WITH MY SON, WHOSE HOUSE IT WAS WROTE OUT A BID FOR HIM AFTER TALKING WITH HIM VIA PHONE. BOTH TECHNICIANS WERE VERY HELPFUL AND KIND AND POLITE. I WOULD RECOMMEND THEM TO ANYONE...JUST WISH I HAD KNOWN ABOUT THEM WHEN I NEEDED REPAIRS DONE.
R-MECH techs were on time, courteous and friendly. They went to work immediately and were thorough. I would definitely recommend/ contact them again!
Kelly arrived and performed our semi-annual cleaning and inspection. He was very knowledgeable and answered several of my questions about my HVAC system. Was able to update the circulate fan speed and pointed out the humidifier pad was spent even though it was well inside the recommended replacement interval. Got great service and the rate is good. Will continue to use R-Mech in the future.
Sue Cunningham
3 months ago
We've used R Mech for years and their techs are the best. Today Carlos serviced our AC and Adam serviced our tankless water heaters.Great service and value.
Guillermina Trimble
11 months ago
I am very pleased with the service, the timely arrival and the professionalism of the technician John. I would recommend this company any day. Thank you for saving the day
Shyanne Meyer
3 years ago
I am so impressed! Thank you so much Adam for coming late at night in the snow to help us! You fixed the problem quickly and very efficiently! You guys will now be my first call if I need a plumber!!
Michael Crow was my technician and he came in and did the work, gave me all the details of what he did what he checked and everything looked good he also asked me a couple times if I had any questions or concerns and I felt really good about the visit after he left he washed my air conditioning outside and I sprang a leak in my basement so he was kind enough to come back in and help me decipher what it was where it was and he called in actually got me a plumber that could get out quite quickly told me what to do in the meantime and was so very helpful he went above and beyond and I truly appreciate him thank you
So thankful I found RMech. They are always the best. Justin always does a wonderful job and is a pleasure to deal with
Water heater annual maintenance appointment went smoothly and the gentleman was very nice and professional! Also had another technician (Ray) that came out to inspect our noisy ductwork and I’m sure he spent way more time here than he should have. Very informative, very knowledgeable and followed up with us as promised! I will definitely be using both trades R-Mech provides in the future!
Brandon came to look at the AC. Diagnosed the problem right away and replaced the part. Saved the day. I recommend R-Mech for anyone.
Justin was super nice and very thorough. He waited patiently for me to get off of work and then was in and out quickly.
Adventures of Medieval Viking
4 years ago
The service was very professional and reasonably priced. They installed my garbage disposal within a few minutes and were very pleasant to interact with!
If you get Jon as your Tech, you are going to sooo happy. This dude has 5 star manners, work, and professionalism. If you use R- Mech, tell them.you want Jon. You can thank me later
Sharron Haymore
a year ago
I’ve used this company before and as always, they provide excellent service, always on time, and very professional. I would recommend them to anyone.
Tom scialabba
3 years ago
You should be proud of your hiring and training process. Your staff is courteous, knowledgeable, and honest, they don’t try to oversell your products. We will use your service again. Thank you!
Nick was amazing and so courteous. Will never use another company again. They were very transparent with pricing so there were no surprises, quick to come out and we were all around impressed.
Amber Jackson
3 years ago
UPDATE. Not 5 minutes after leaving this review the owner calls us and threatens us and says he has the ability to post a billboard about us in our town about how ungrateful we are to him and his men. This proves what kind of man this is. We told them exactly what part was needed BEFORE they made the drive and showed up without it and we had to provide the glue. I have no issues with the 2 guys who came and fixed it. But I do have a huge issue with an owner of a company making threats.Original review. They called before heading our way and asked the problem. We told them exactly what part was needed to fix the issue. They show up an hour later and did not even have the part to fix it. So they used a quick connect rubber boot and a 2ft 3in PVC pipe but didn't even have the glue so we had to provide that to them. The charge for this was 650$ which was ridiculously overpriced for what took 15 minutes and looks like will only be a temporary fix.
Christopher Bentch
a year ago
R-Mech is awesome. They always send very knowledgeable and qualified people who do a great job!
Service by Brain was a good experience did a lot more than the last service rep did by far. I would recommend him highly
Anita McSorley
2 years ago
R-Mech responded quickly to our sudden need for a new furnace, gave us a great price, and then did a great job with a tough installation. We will definitely call them next time for whatever issue arises.
Cory did a thorough check of the system and explained his findings very clearly. Great job!
David Robinson
2 months ago
The installer was on time, courteous and professional.
I used them to replace an AC and heating system several years ago. They responded within several hours and had me up and running with cool AC in hours during a sweltering summer! Came back for included services several times. Each time the techs were professional and friendly. Last year, my hot water heater went out and once again, they responded immediately and replaced my hot water heater. They are the best and highly recommend!
Darren Seaman
5 years ago
This company is outstanding! We got a prompt response to our message. They were out right away! And Westin is excellent. He was professional and friendly. He explained everything perfectly! I was very impressed on all levels. This will be the person we ask for every time. And this is the only company we will call!
Chuck Weatherly
2 months ago
Did a great job on my AC spring tune up
Robert Meredith
2 months ago
I dealt with 3 employees to replace the heating and air conditioning equipment in our home. They were professional and courteous, explained the installation process very well and were careful in their work. They did an excellent job of removing the old equipment and cleaned up well after the installation was completed. I highly recommended this company.
Nathan Sopher
3 years ago
This was the second time that I've had to contact them for an emergency type situation. The responsiveness and professionalism received from all parties involved is AMAZING. They are genuine people who seem to really care about delivering a great service as a great price! I have them saved for future plumbing needs.
Jamin Landreth
4 years ago
Kyle came out VERY quickly after my son flushed one of his toys. This was after hours and a large job that required taking the toilet apart. Within an hour Kyle had the toy out and the bathroom back together. THANK YOU!
Starr Hartnett
2 years ago
I have a takagi tankless water heater. They worked diligently to expose the intermittent issue I am having, called tech support for the unit when it wasn't exactly clear what the issue is, and will assist in fixing it if the gas company is not at fault. Fantastic service, friendly and neat.
Alliesha Holloway
2 years ago
Our service tech was super nice and gave us a great deal on fixing our issues that kept our AC from working in this hot time of the season. He got us all fixed up and was out to our home within a couple of hours of calling the company on a SUNDAY. Thank you guys from RMECH. We are very greatful for the fast and friendly service. Would definitely recommend to our friends and family.
Nancey Parsons
a year ago
Friendly and helpful. Installation was quick. Everyone I talked to has been great. I have and will recommend them to others.
Jordan Williams
3 years ago
We called for an estimate on a ductless mini split. Someone came to our home and inspected the area. The tech was very rude in his demeanor. He also said additional work would need to be done when no other company we had received an estimate from had quoted that additional work. When I mentioned that this was not something we had heard before, he was very rude about it. When he left our home 5 days ago, he said he would contact us with a quote the same day. We have yet to receive the quote. We couldn't believe this poor service. This has been the worst service we've received by any company we have worked with as part of this process. We do not recommend!
From service tech to salesperson to installation crew. Nothing but professional all the way. Would recommend to anybody. Will definitely use them again for all my HVAC service needs.
Steven Bender did a great job with R Mech.
He was very professional and nice.
Would recommend them.
Branden was an excellent technician and explained everything he check and installed.
So our air was out, I care for my 81 yo mom and the temp outside was horrific so I had to use their service. They charged me $350 for a $25-60 capacitor. So their mark up was 300% on the capacitor. I think it’s awful to charge an elderly woman such a high price mark up. My mom couldn’t go with out air with her health issues. My regular AC guy was out of town and when he got back I told him what they charged me and was astounded. He’s the one that told me how much the part cost. The guy was here for maybe 15 minutes. Plus a $69 service call fee. They are a rip off!
Krishan Purvis
7 months ago
Brandon and Tyler are 5-star professionals and repaired my broken furnace. Their advice and education was honest and trustworthy.
Rick Hertzenberg
5 years ago
Street did a great job for us on a Sunday call and took care of our cooling system repair. He was very quick at diagnosing the problem and our cooling system works great now! We signed up for their service plan and now we have great peace of mind that our heating and cooling systems will be kept in tip top shape.
Tech was on time, personable and professional. He took the time to explain what needed to be done and immediately quoted the cost and secured permission to do the work. Very knowledgeable and a pleasure to work with. I highly recommend RMech to anyone. I've used them for years.
Showed up when they said ( in a four hour window ). They did what was scheduled and didn’t leave a mess.
They are unwilling to answer direct pricing questions before you pay the $69 diagnostic fee and have a tech come to your house. Experience tells me this is code for ripe off artists.
Terry Johnson
3 years ago
This is my second experience with R-Mech and each time I have received excellent service. They are prompt, professional, and their customer service is outstanding!
I had the R-Mech team install an automatic damper system for my HVAC system and add as additional vent to system. The team worked efficiently and kept me informed. They told me what to watch and how to operate the system. There was no guess work in what I needed to do.
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