Best Electrical Parts Assembly in Kansas City MO

Very professional in knowledge and appearance. Punctual and thorough. Would definitely recommend and use again. THANKS GEORGE!

Normally, I'm pleased with the service that I receive from Bob Hamilton, but today was a huge exception. I scheduled to have someone come check on our new air conditioning unit which we just had installed in this February. I had an appointment set for today, April 25, 2022. I called to verify that I was at home, and ready to receive a technician. I received a call at 12:44 PM (according to my voicemail) stating that I needed to call so they could send the tech. I called back at 12:49 and was told that the tech had been sent to another job because I took too long to call back, and I'd have to reschedule for another day because they were completely booked! REALLY!!! This is truly horrible service! We've been service partners for years, we've had a new furnace, heater, and AC installed over the last 5 years. I think we deserve better than this! I readjusted my schedule so that I'd be able to have the unit serviced today, and then I'm told that it won't happen because I returned the call 5 minutes too late. I'm floored!****************This is an update to the review I posted two weeks ago. I called Bob Hamilton again today to schedule service to my AC. Once again, I had my appointment rescheduled. I expressed my frustration about being rescheduled yet again to Annie, the rep who was helping me. She was very kind and contacted Heather, a Bob Hamilton manager, to try to escalate the issue. Heather contacted me about 5 minutes later and advised that I should not have been rescheduled a second time. She immediately contacted Dispatch directly, and within 15 minutes Josh, a Bob Hamilton repairman, was at my door. He quickly diagnosed the problem (an issue with the wiring in the thermostat) and resolved the problem. What a relief! An 81 degree house on a 94 degree day, is no joke! Major kudos to Annie and Josh for their help! Heather was a rock star for us! God bless all of you for your help.