Best Plumber Pipe Replacement in Jersey City NJ

As always, Super Plumbers were on time, they called before they arrived to let me know they were coming. Very professional and efficient at their job.

The technician who helped me was professional, polite, and walked me through the water heater repair process from beginning to end. He did the job quickly and left zero clean up.

Edgar from Roto-Rooter was great. He assessed the problem and gave us an estimate before commencing the work. Edgar resolved the problem in a timely and efficient manner and checked to ensure all issues were resolved before packing up. Edgar was very careful about not tracking any dirt or debris into the house, and he tidied up after completing the job. Edgar was polite and communicative, and he suggested we periodically perform regular maintenance (with liquid drain cleaner) to ensure debris does not build up in the line.

Thank you so much for responding very fast. Work is excellent.

Not recommended. The technician broke the shutoff valve while fixing our bathroom sink.

We had called about a small leak. The tech came to assess and said we needed a whole new faucet. We agreed and he installed a new one. While doing it, he broke the shutoff valve. He did not try to fix it; after charging us $450 for a new faucet, he simply just left.

When we called the company again for support on replacement valve, they said they would need to charge for the replacement. Charge us for something their own technician broke.

Great business model, old as time. Make something worse, and then charge customer to fix.

I **think** the team leans on a task rabbit type of hiring. So luck of the draw on the technician. This is a guess, as when we first called the company to complain they said we don't have record of sending anyone. We had to send a picture of the receipt from the tech as proof. Even after this, they did not take any responsibility for the poor work of the tech they sent.