Description
When you need an emergency plumber near me in Jersey City NJ or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dependable Services, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Haul Away, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Water System, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
Peter from Roto Rooter came to our home to unclog a sewer line. He was so professional and knowledgeable.
Peter was on time and Peter was very efficient.
I highly recommend using Roto Rooter and ask for Peter if you can.
Tyler Conover (tylerHQ)
a year ago
Very professional, fast service, and knowledgeable. I'm a first time home owner and Peter really took care of my kitchen drain.
My experience with Roto-Rooter was excellent. The person who came to my house was timely, polite, and professional. A plumber from a different company told me that my problem would require the bathroom wall to be removed in order to fix the plumbing, but this company was able to fix my problem in a couple of hours. They were extremely easy to deal with. I will be calling them for all future needs.My technician was Hansy 969. I will be requesting him if we need more work done.
David Buckley
3 years ago
Dmitriy was very professional, courteous, and efficient. He explained all he had to do and took care of my issue. I will call again for any other issues. If you read this, thank you Dmitriy and Roto-Rooter
Jimmy Bean Jr.
a year ago
Very professional and straightforward, took control and explained everything to me with ease. Resolved my issue very fast and answered any questions I had. Extremely satisfied.
Kelly Saunders
4 years ago
Roto-Rooter came to the house on time and gave me a reasonable estimate to fix several plumbing issues in the bathroom, Kutchen sink faucets, toilet and snaking out any clogs in the bathroom sink. I ordered faucets from Home Depot they picked it up and started the job and finished the same day. Jenner Cole and his other partner did an excellent job. My tenants are very happy. If you have issues, okeae contact Roto-Rooter for fast efficient service!
Peter and Vincent arrived on time and were both professional and courteous upon arrival. Furthermore they were knowledgeable and charged me fairly. I would recommend and use this company again in the future.
We have used Dmitry services on a number of occasions and have always been satisfied with the results. Knowledgeable, professional and always on time. Highly recommend.
Suzanne Smith
3 months ago
The response on Sunday was timely and professional. But we have not Received formal estimate for repair, the video or any call backs or response to email until I sent email today saying I was going to call BBB. As I was at work, asked the mgr who called [at 1:00 PMish] to call my husband and gave phone number. He Never called.
Updated review:Though my initial experience with Roto-Rooter fell short of expectations, their subsequent actions impressed me. They proactively reached out to apologize, stating that the level of service I received didn't align with their usual high standards. To rectify the situation, they offered me a refund.What surprised me was not just their guarantee of work, but their assurance of customer satisfaction as well.Given their demonstrated commitment to customer service, I wouldn't hesitate to consider Roto-Rooter again in the future.
Ashley Delgado Samper
4 years ago
Expensive, but the problem was fixed and the service was great. Christian even took a photo so he could put everything under the sink back the way it was - really appreciated it!
I called them for a weekend emergency service to clear my sewer line. The company was in contact from the call up through the service men arriving. The guys were clear about the charges up front and completed the job within an hour.
These guys were great. They showed up exactly on time. They were efficient, knowledgeable, and friendly. Best plumbing experience Ive had in YEARS. Kudos to Hansy RotoRooter Employee #969! And no, Hansy didn't talk me into writing this review, I asked him if I could tell his boss what a great job he did.
R. Ryan Sadeghian
a year ago
Leo was great. He's very knowledgeable and flexible. He should definitely get a raise.
Ajinkya Inamdar
a year ago
Exceptional service, very professional 👏 Peter was an excellent and kind professional. I was very happy with his timely work. Highly recommend this company.
Adrian was here in under an hour, and was so helpful and nice, he explained everything he was doing, gave us upfront cost estimates, and got our lines cleared and working smoothly in record time! Absolutely the best plumbing experience we've ever had and will not even bother looking for anyone else if we have any issues again. What a relief knowing that they are there when you need them.
The technician showed up on the window that was provided, which is very important. Diagnosed the problem, solved the problem and offered long term solution. Kal Williams was knowledgeable and courteous. Keep up the good work Kal.
Anthony Nwaneri
a year ago
Edwin Romero and his assistant were amazing. He arrived on time (actually earlier than expected) and worked diligently to isolate and locate the source of our leak. Once he discovered our water heater had gone bad, he drive to Home Depot to pick up the new water heater and installed it in our home. He even created an address point to shut off the water heater. All in all he helped turn a disaster into a good thing.
Alexandra Ray
4 years ago
This is the first time I’ve ever had a plumber. I forget my guys name which is a shame because he should get mad credit. My toilet was clogged. It smelled terrible. He came in and made me laugh and was so perfect for the moment. Give him a raise.
Christine Moreira
8 months ago
On a Sunday morning I found my basement flooded. By 9:30am someone was out to my house and fixed the problem. By 10:30 an agent was here to contact my insurance company to help me get the cleanup covered. And in a few hours the cleanup crew should be here to clean up the mess. I can’t believe how great this service has been! Definitely call them!
Ankita Prasad
4 years ago
Our sewer line was they clogged and water was collecting in the basement. We also had a big leak in our drains. All these started at night and we tried calling our regular plumber , but his phone was off. We ended upcalling someone from the H.........sor at 10 PM. This person created a bigger mess, removed toilets and left his tools, he promised to return the next morning to break the basement floors/dig the underlying concrete to check the lines.This is a house we had recently brought and we had moved in 4 days before. We had the flooring done 2_3 wks ago.Thankfully the next day we made a early morning call to The ROTO ROOTER and we were promptly attended, CLAUDIO was at our place in an hour and he inspected everything. He gave us a quotation and told us that we will not need to break the floors. He and BEN did an awesome job in the next few hours and everything was handled in a very professionsl manner. The clogged line was because of paper towels in the trap, which the earlier contractors or their workers might have dropped in the WC,It was cleaned. They also checked the rest of the lines in the house and sewer system with their camera diligently to make sure we will don't run into similar problems in near future. They replaced the damaged pipe and checked the integrity of the rest of the pipes.Ben and Claudio knew their jobs, they were almost surgical in their approach. Everything was in order in the next few hours.They left the place clean and tidy. Their rates were the best and we also received some discounts. But the best part of the service was the peace of mind and the no nonsense approach of these guys. HIGHLY RECOMMENDED!! A lot of good wishes for both of them. Keep up the good work ...
Very professional and transparent. They fixed a severe clog in my kitchen sink with ease.
Rushabh Jhaveri
a year ago
Excellent service provided by Roto Rooter to solving my problem by installing a brand new Sump pump in under 2 hours. Highly recommended!
First time using Roto Rooter and will call on them again for plumbing problems. You have a gem in Edgar (didn't get his last name). Polite, punctual, knowledgeable, thoughtful (kept muddy boots off my floor), patient with my many questions.
Shower drain was clogged. Only shower in the house. Company was responsive, got here same day and unclothed the drain. Technicians were very knowledgeable, friendly and answered all our questions. The only negative I have is the flat rate fee. $570 plus tax. But again....technicians were great and the cleared the drain with a 6 month guarantee.
Stephen Luckowski
2 years ago
Installed new drain and supply line for dishwasher. Needed to relocate drain and replumb old iron pipes. All work was completed same day I scheduled service. Eric, the plumbing technician, was professional and diligent.
Raquel Vazquez
a year ago
Max was very professional explained everything that was going on and handeled the repair quickly. I’m satisfied with the service!! I appreciate the six month warranty.
Non emergency drain cleaning but he still came right away. Excellent customer service. Very professional. Drains are clear. Highly recommend.
Amazing 👏 workers... who takes pride in their work.
They don't give up until they finish their jobs. And best thing I loved about them was they were very careful with my house hold stuff... thank you guys... 😊 keep up the good work... 👍...
Great service! Hansy and Dave came over within the time window, and explained everything clearly and professionally. Every question I had was answered with patience.The problem was discovered and handled relatively quickly. 10/10 would recommend!
Camille Changeux
a year ago
Very satisfied with the cleaning department. Responded quickly and came this last Saturday. before Easter. They were very kind, supportive and helpful.
Professional, accommodating and very nice cleaning and after cleaning team.
Plumber very Professional, explained service to be done step by step. Checked main sewer line in addition to solving toilet problem. Left area totally clean.
Amy Cooperstein
a year ago
This is Neil Cooperstein, I just want to compliment Roto-Rooter for having such a qualified and professional plumber as Dimitri. He, and his assistant Franklin, were knowledgeable, dependable and most of all professional. They did the repair in a timely manner, they did it skillfully and were very polite and a pleasure to work with. I highly recommend them to anyone that needs your services.
I called Roto-Rooter this morning to install a dishwasher and they immediately sent the technician in the afternoon. The technician is called Erick and his employee ID is 172. He is a nice guy, very responsible and got the job down quickly. I'll call this company the next time I have a plumbing issue.
Tamara Bridgeforth
4 years ago
Plumber handled business. He was in and out within an hour. So far so good. It's been two weeks and hopefully I will not have a problem years to come.
The first technician that came out the night before could not do the job and left me with a cut pipe and no way to turn my water on. He informed me that he would pass it on to the morning crew the next day.The next day I was called to see if I wanted a different technician to come out. Unsure I decided to give them a second chance. I am glad I did. The technician #890 Marquis was very professional and did a outstand job. He assessed the problem and told me he could not leave us in this situation. Marquis explained all the options that could be done, so we could make an informed choice. He completed replumed the water line for my bathroom sink changing it from copper to PEX. He verified at all lines did not leak and cleaned up.I highly recommend Marquis to anyone who has a plumbing issue. I will definitely call Roto-Rooter and Marquis again if I have any more plumbing issues
Steven Jeszeck
a year ago
Aaron was incredibly professional, very helpful and super informative throughout the whole process, letting me know what he was doing as well as how to prevent it going forward
Nick Fontanella
6 years ago
So, waking up on Memorial Day with a complete occlusion in my sewer line was simply the worst. After my quick Google search, I discovered Roto-Rooters had available technicians/plumbers and booked the first opening in 30-45min. The two gentlemen, Harun (#552) and Reuben (#3309) arrived before I expected and comprehensively explained the entire process. After making quick work of the blockage, I mentioned the $40 coupon advertised on their website. Once the job was complete, they informed me they would be increasing the discount ($99). It sounded too good to be true. I quickly thanked them for their service, paid the bill, and we parted ways. After reviewing the bill, everything checked out. They were both professional, courteous, and knowledgeable. I'm grateful for their service today and will of course recommend them to any and all of my friends/family who require prompt plumbing services in the future.
Bryan Primiani
4 years ago
Called Roto Rooter and they had a tech Mike Garrity at my door within the hour. He provide excellent service from beginning to the end of the service. He explained in detail what my issue was and provided me all the options. Fixed the problem, cleaned up well and explained ways to help prevent future issues from arise. This was my first time using Roto Rooter and have to say the company does an excellent job providing incredible customers service and I would highly recommend them.
Gymlyn Wagner
4 years ago
Doing home repairs at Jeff's house. We got in deep quickly. Mike #4609 showed up in minutes and got the job done. Very good service. Gave us helpful suggestions. Courteous, clean, polite. Thank you.
Carlos Orellana
a year ago
Roto rooters came out for my clogged Sewer Line they did the job and unclogged it. Edwin was professional and super nice. Pricey but it was snowing and the only company that didn't back up or fail to come .
Gennadiy, Adam, Peter we amazing. We had a horrible back up and in less than an hour everything was fixed. Our appointment was set for repair and all of my worries were taken care of. These guys are truly 5 stars!! Thank you soooooo much.
Marcus Williams
2 years ago
thery were very helpful-pleasant - got the job done - straight honest - stayed past their time to complete the job- got the city involved the the job - and fair - very good workers and company
Mike G...Tech #4609 was absolutely AMAZING!!!He went above and beyond my expectations, staying 5 hours to make sure everything was exactly as it should be before leaving.His expertise and caring manner was wonderful to deal with in such a stressful time.Thank you Mike!!!
Amazing Service!
Mohammad was the best technician He came right on time and fixed the issue. He cleaned up after the work was done and was very professional. We appreciate him !
From start to finish, the work was very professional and I was educated as to why things we're in need of repair, how to avoid issue in future and various recommendations as we make update to house to improve situation. I highly recommend the service!!!
Alexander Whitney
2 years ago
Ramon provided excellent service by providing different options for resolving my issue and going above and beyond to tell me how to extend the life of my water heater.
David demonstrated expertise and professionalism throughout the entire ordeal. He was very polite and worked quickly to solve my main sewer overflow problem. He explained every procedure before he started. I was very confident that he was the best. Rotor-Rooter has a great guy working for them. He is an asset to your business!Thank you David for being the professional who saved the day.Nancy Mangine-DeSaw
Kitchen sink was was badly clogged. After spending a night attacking it with drain cleaner, boiling water and a plunger I called Roto-Roooter. The tech, Adrian was very professional and was able to clear the stubborn clog! (As well as clean up the pipe a bit)
Sharon Kieffer
a year ago
Came within an hour of my initial call. Found more issues than I realized. Had teams of people to make the additional repairs/replacement/cleanup. Each team coordinated with the others. There was a point person to deal with my homeowners insurance. They also offered financing options. They made an overwhelming situation bearable. Called on a Monday, repairs were completed by Wednesday & cleanup/drying was done by Friday. Each person was professional, knowledgeable, respectful, polite and just plain nice.
Had a clogged 4” Schedule 40 PVC drain pipe. The pipe is underground and handles water from a rain gutter & a sump pump dumping the rain water into a little stream that runs along the side of my house. Called Roto-Rooter who responded within a few hours. Service tech spotted the blockage with his camera. It was about 16’ in from the open end of the pipe and he proceeded to attack it with a high pressure hose for about 2 hours. Despite his best effort the blockage remained. Bill for attempt…$1,271.50 (after discount). Following tech’s advise I dug up the pipe, cut out a section near the blockage & pulled out a 12” tightly compacted mass of fine roots and dirt. Root-Rooter might be good for soft sewage issues but for matted fine roots it was a expensive lesson in what not to do for roots. New jingle: Call Roto-Rooter….that’s the name and away goes your money down the drain. Roto-Rooter!
Toni Hindsman
2 years ago
Our technician was amazing. He performs the assessment and then went right ahead I have to be approved the price, he did the work. He was neat and clean and very efficient and respectful.
Dmitriy and Almin installed slump pump, both are very knowledgeable and explain their work in details. I would call them again and highly recommend their services.
Aliyah Pimento
a year ago
They were the only plumbers in my area who were willing to go into a crawlspace and fix my burst pipes. They did it fast and at an affordable price, and I would definitely recommend them to anyone with plumbing issues.
Cleaned out my patio drain quickly and efficiently. I would have given 5 stars but service person arrived mid-afternoon when the appointment was for the morning.
My sewer backed up and I called them to come snake it out. Plumber arrived in less than an hour and got the job done and was very personable. My only reason for 4 stars is the price - I paid $199 for this service in 2012, and paid $535 plus tax this time around!
Alex was outstanding. Completed the job thoroughly and kept a very clean work area.
i called them. they fixed it, but it was too expensive. they charged me double for how much the part cost; i looked it up. they charge too much and removed how much discount they were going to give me when they started work. so i had to pay more. also, left the area very messy i had to clean it myself.
B. Ivan Strom
4 years ago
The service tech was thorough in his work, but overcharged, and didn't clean up. Re charges, Roto-Rooter's service was far more expensive than other services I've used, and then the estimate given at the door was upcharged once the work began. What I needed was to have my storm drain, which merges with my sewer drain, cleared. The tech first cleared my sewer drain, then said I would have to pay more to snake the storm drain, the original problem (he then gave me a discount on that service, but I was still paying more). I had a coupon for a discount, but he said he'd only take it if he eliminated the discount he had already applied on the upcharge. He then wrote up the bill adding in $60 more for drain enzymes, which runs about $20 online, saying that a part of their service call. Re cleanup, there was a lot of gunk pulled up by the snake - that was left for me to clean up.
Fatuma Lalugba
a year ago
I used the company to due flooding in my basement. The heater was completely done. Eric and his partner came back the next day as promised and installed the heater. They cleaned up after themselves and were professional and knowledgeable about the work. I would definitely recommend!
Ilene Branson
2 years ago
Main sink in kitchen was draining slowly. The garbage disposal was not the problem. the pipes were clogged with grease after years of use and not depositing greasy cooking remains in a separate container. The serviceman was wonderful and he did not give up. Four hours later my pipes and drainage are like new. Thank You.!
I was very pleased with the plumber that provided us drain cleaning services. He was very professional and even gave me some helpful tips on how to avoid plumbing issues in the future. I would highly recommend Jersey City Roto Rooter.
The technicians were #172 Erick and 5274 Axel were prompt and very professional. They did a great job and cleaned up afterwards. Thank you!
Even the Rod the technician was very nice and on time-the service was $213.00 for 30 seconds of work REALLY???? That is just ridiculous fir that amount of time to fix the problem. So I will NEVER use Roto-Rooter again!!! Just to expensive!!!!!
they was very nice and prompt came sooner then the time window given the plumber who came over was very kind and took the time to explain what the problem was and what needed to be done, the job was also done in a timely manner especially being it was on a saturday5***** for the roto-rooter team thank you so much for everything i highly appreciate it very courteous and professional i recommend highly :-)
Brian Raymond Karpinski
4 years ago
Technician was supposed to come between 4:30-8:30, received a text from the company at about 6pm saying the technician was on his way and he was there by 6:30, technician Erick, #172, was very helpful and polite, immediately looked at the problem and diagnosed it. He explained pricing every step of the way which was great so there were no surprises. Very satisfied with Roto-Rooter, great place to call when you are in a situation you do not want to be in with plumbing issues.
Good service in the end but a frustrating miscommunication about costs. They do good work and have the equipment you need, but just be aware it may cost more than you think it will.
I had my sewer pipe clean an flush , also my main pipe taken out an put in new one , the job was done with precision an accuracy, the workers was polite an willing to do anything to please me. I want to say Tks to RotoRooter for there well qualified workers. I will recommend to other people. Job well done.
Very professional service from Adrian. Very helpful throughout and explained things clearly. Definitely would recommend.
George Taggart
10 months ago
Armond was professional, explained everything, offered options, answered all my questions and did a great thorough job!
Shaquile Blandino
a year ago
Set up a 2:00pm-4:00pm appointment, got called that a driver is in my area. He was promptly here, diagnosed and did the service in under 30 minutes. Would use their service again 100%
Christa Murphy
3 months ago
I had an emergency water issue at my house. I had 2 men come to my house and they went about and beyond to fix my repairs so that I can have running water in my house for my girls first day or school and me to go to work. They came super earlier which I was so happy about and they were able to get the parts and completed the job that took hours. I can’t say enough about these guys for the hard work they did. It was so appreciated the work they did. I’m very grateful! Thank you!!
Leonore Siragusa
3 years ago
Edgar took his and listened to my description of the problem. He analyzed the situation and corrected the situation I am pleased with Edgar and will certainly refer him to neighbors.
Latarsha Mosby
10 months ago
The technician that came out today was great. He unclogged my toilet and was done, he was very courteous and ready to talk to.
I had a local plumber come in and he said I had a broken pipe and he would have to tear up my basement floor to repair for $13,000. Called Roto-Rooter the next day and thet fixed it for $1000 just bt snaking the main line.
They work very quickly and efficiently. Although, I feel that the fee was a little bit higher than expected. Overall, their service is great and I would highly recommend calling them.
Nitin Gurjar
3 months ago
Very happy with Antonio’s services! 😃
Siddharth Patil
3 years ago
Excellent service! Edwin was very professional. First, he showed up on time and inspected the area carefully. He gave his frank opinion on what might be required to fix the toilet leak. He was very trasnsparent with the cost stcructure. Lastly, he fixed the leak and cleaned up the space. Definitely recommend Roto-Rooter!
Brian McNamara
2 years ago
Courteous, professional and knowledgable. Completed a job that another plumber abandoned. What a breath of fresh air our technician was. Recommended good options, tackled the job in a clean, professional way. Osvaldo was wonderful and great.
Nelson C. was very knowledgable and helpful with our early Sunday morning dilemma. He and his team were friendly and took time to explain all aspect of the work being done.
Techs Erick and Anderson were extremely thorough. They explained everything and even explained it over the phone to my husband. They completed the job of unclogging our kitchen drain quickly and efficiently - I high recommend them !
Marcus Randolph
3 years ago
Roto-Rooter gets high marks for professionalism and quick responses. However in my case, after calling them back as I continued to have an overflowing basement toilet during the holidays, I had to call another drain clearing company to ultimately resolve the problem. The other company confirmed where I thought the problem was, a suggestion I made to Roto that was dismissed. I'd be cautious about using them. If you can get past the initial panic mode when water is in your basement, call your plumber first who probably knows of a company that will take the time to properly diagnose the problem.
Jennifer Klein
4 years ago
The young man arrived very quickly for our plumbing emergency and was very nice. Fixed our issue quickly and the price was reasonable. Would use again.
Nathasha Parris
6 months ago
The kitchen faucet was leaking above and below the sink. I called roto rooter and they sent Victor in 1 hour. I had thr replacement faucet and parts which he confirmed. He was very thorough and neat. He had the tools he needed, he answered a few questions, went right to work and was done in 30 to 40 minutes. In an emergency, I always use roto rooter. They have reliable service.
Aaron was very fast, professional and friendly.
Was very happy with his service.
They arrived very quickly to our office and did a great job! Staff was friendly and courteous.
Carlos Rosario
a year ago
This guy Alex saved me from a bad experience. Main line was clogged real bad he did his thing in a matter of an hour very polite person most of all left the place like nothing happened ill be callingagain
Jean Fitzpatrick
a year ago
Awesome job! Came early, super easy and professional. Very personable too!
Always great service and great response time,even the night before a holiday . Claudio found the issue quickly and fixed it right away. He even cleaned and disinfected the mess.
Cathy Prestifilippo
3 years ago
Axel was very detail-oriented and explained to us each possible scenario and step as he went along. He was very thorough and completed the job successfully by installing a new toilet and flange. My mother is very happy with her new bathroom. We would definitely recommend Roto-Rooter and definitely refer Axel to the job. Thank you for another great experience with your company.
Needed the main shut off valve replaced on Christmas Eve. Lee was professional and honest! He did a great job! Was pricey but had to be done.
Jessica Betances
7 years ago
From Trenton, NJ. I am very happy with the service that Roto-Rooter provided. I called them for a sewer problem and they came in that same day. They helped me a lot with pricing and they were very professional, respectful, and polite. I would recommend Roto-Rooter to everyone
Juan Manuel Castro Vincenzi
a year ago
Patrick and Dustin cleaned a sewage for me. They were transparent with the options I had and very very professional and efficient solving the problem. I am very happy with their work and will definitely call them if I have another problem.
Amy Mustica
10 months ago
Dmitriy was very nice, efficient, knowledgeable and did a great job.
Kevin Thompson
4 years ago
Ramon was knowledgeable about my main sewer line issue and was able to fully explain what he was going to do to fix it. He had a nice personality and was easy to talk to. I would request Ramon from Roto-Rooter again in the future.
Yves Edmond
10 months ago
I called rotor rooter’s and within half an hour they showed up as promised on a Sunday and in another hour tops I had all the issues resolved. Very professional and prompt services… Highly recommend!
Gina Silvestri
9 years ago
I called Roto Rooter because I had a clog in my drain in my basement and in my yard. They were very efficient on the phone and they sent someone out as soon as possible. The plumber that came to my house was excellent, his name is Harun Akutesha . He knew what he was doing and was very polite. I would recommend Roto Rooter to anyone who needs a plumber and would definitely use them again if I ever have another problem.
Donald Larson
2 years ago
The technician that came to my house was courteous, professional, respectful, patient and very well learned in his craft. He remedied problems we have had for weeks. We were told by another plumber that we needed all new drainage system. They were going to break through our basement floor and dig under our front lawn. We called your company and in less than 5 hours, with no destruction to our property, fixed all of our problems. No more toilet that doesn't flush. No more sinks that don't drain. No more shower that turns into a bath. A washing machine that now agitate and spins. There should be a 10 star rating because you deserve it. I will never call any other company for a clog again. I highly recommend ROTO-ROOTER! THANK YOU, THANK YOU, THANK YOU. Merry Christmas and a Happy New Year to you all.
Your service is a lifesaver! We have used you exclusively over the last few years and we have not been disappointed. Your servicemen are professional, courteous and efficient!
Very efficient and professional guy. Dmitriy was very good and on time. He fixed our plumbing issue in a good amount of time.
Ashlee Cybulski
2 years ago
I had a technician, Eric, come out today to diagnose some water damage that we were having in our bathroom ceiling. He was very professional, explained our issue in great detail and how we can approach with fixing it. Definitely will be using their services again if we run into another plumbing issue.
Michael Morgan
a year ago
I always go to Roto Rooter for every single job. I don't care that it cost more than others. I know for certain the job will be done fast and well. I also appreciate how the team communicates with me all throughout the process.
I contacted AJ Perri for a clog in our main sewer line. We live on a slab.AJ Perri told me we had to replace the pipe under my living room floor which required digging up the slab and the cost would be between $4,000 and $8,000. I was shocked. I then called Rotorooter for a second opinion. The tech Peter came out the same day and unclogged the drain for $760!. Peter really knew what he was doing and saved the day! In the future Rotorooter is the only plumber for us!
Dennis divenuta
a year ago
Our technician Alex was proactive and cared about maximizing our end result. He was excellent.
Harry Hutchinson
8 years ago
This is probably the go-to company for drain services.Two trips--two men with the snake one day, and then a man with a power jet the next--and they gave me a deal, applying the charge for the first call toward the cost of the second.I will call them again.
Adrian is very professional and provided excellent service. As soon as I told him what was wrong he immediately went to work. Adrian fixed my clogged bathroom sink in no time. Even educated me on how to keep the pipes clean. I’ve since recommended Roto-Rooter to all my friends. It’s plumbers like Adrian that made me write this review. Thank you!
Amanda Padua-Reyes
9 months ago
RR came the day before Thanksgiving and got an emergency excavation and service running again before the turkey hit the table. The entire team was so courteous, friendly and knowledgeable. RR is my dedicated plumbing service from now on!
Lauren Antenucci
5 years ago
Claudio Ramos is very professional and provided excellent service. He showed up exactly when he said he would and was very knowledgeable. He fixed my clogged kitchen sink in no time. Even educated me on how to keep the pipes clean. Thank you Claudio, i have my kitchen back!
Dave Dusenbery
a year ago
Had a fantastic experience clearing a sink drain that had paralyzed my home! Erik, my technician, was personable, knowledgeable, professional, and thorough with his diagnosis and resolution of my issue. I would definitely use this service again!
Kelly Abruzzo
5 years ago
erience! We had a sewer line collapse and all the guys sent to help were amazing from start to finish. Peter set everything in motion and Gino, Mike, Adam, Bobby and Krists did a great job inside our home and Bob and his crew did an amazing job with the excavation to repair the up. I even had Mike #522 come back and repair two corroded pipes for us and he was courteous, fast and efficient. Sincere thanks to all of you!
Phyllis Dinaburg
5 years ago
Erick tech nbr 172 did a great job discussing what he was going to do to identify my issue. He was careful and cordial and knowledgeable of what had to be done and the expected results. he was spot on with the results. He explained the pricing so there was no surprises. I highly recommend roto rooter.
Remonda Mikhael
a year ago
I called them and they came on time they charged me $7994 and i have been told the issue was fixed (they were using the camera) however about one week after i found the sMe issue i called them back the came and they said another $ 6500 to change a pipe I don’t understand why they charge twice and my main issue which they charged me for did not fix ……….They spoke with me today and they said they wanted to help me by charging Another amount around $4800 plus tax to fixThey are big users please stay away
Antonio was great - very knowledgeable and professional. Will make sure to ask for him again 7287!!!!!
Super crazy expensive.Your guy charged to me $320, just for pass the snake in the pipe of the tube, because i negotiated with him. He wanted much more.I'm asking others companys, they said $80 to $200 max just for pass the snake.I'm feeling bad about this service.I can get a new machine for less of $320, for example: VEVOR 50 Feet by 1/2 Inch Electric Drain Auger with 4 Cutter & Foot Switch Drain Cleaner Machine Sewer Snake Drill Drain Auger Cleaner for 1 to 4 Pipes (50 Ft x 1/2 Inch with Wheel).
Martha Falcon
5 years ago
They had to come back 3 days later for the same problem. Hopefully it is resolved now. They are expensive and only got a 30 day guarantee. They did come out with in hours when I called the second time, grateful for that. Technicians where polite and responsive.
Joe was our first appointment and set the tone for the remainder of the work, he was great and so were the people he sent.
Adolphus Gwynn
4 years ago
I've reviewed the documents requesting my satisfaction with the services and do not see the information that I need for my records as the description in the document of what occurred does not match what I was told by the plumber; and this is crucial for my attempts to be reimbursed for damages.I was told that wipes (which were found on the toilet and in the toilet) coupled with numerous tampons/feminine hygiene products were recently flushed down the toilet and that those items were directly responsible for the pump burning out and causing the over-flooding and the damage.I trust that this can be corrected in a timely manner as I paid for the services provided in a timely way. Once I have the accurate documentation, I am fine to sign and return the documentation to you. I have not seen the repair work at this point as I am in California.
Monica Cartagena
a year ago
I am impress about the company service, were very professional and quick problems solving.Alex is the person who respond to my emergency call fixing my problem really quick and explained to me all I need to know to understand my situation, I was overwhelmed but he calm me down. I am glad that I google some plumbers deciding for Roto-Rooter. Thanks again
Alex was extremely professional, friendly, and helpful. Alex came very quickly and did a great job. I would highly recommend Roto Rooter.
kevin kimbrough
5 years ago
Great service!! I have never written a review before but even though the price was a little on the high i was very satisfied. The tech was very polite, friendly and informative.
Julie Begalli
2 years ago
Staff was knowledgeable and explained us throughout the process of what they were doing. They worked hard and got the work done and were very patient. Would recommend for sure!
Roto Rooter had someone out to my house in 15 mins. John was knowledgeable and very informative. Most of all he was professional and unclogged a drain that another company couldn't. Thank you John /Roto Rooter!
Inga Accarpio
9 months ago
After the pre arrival call the technician showed up after 2 hours. He did not have ladder ( apparently company policy). I have to reach out for estimate after I paid $500 for estimate conditionsand find the issue. The prices are astronomic for any small things to do. I was choosing the big company for faster resolution of the issue but it is the same as small one just more expensive.Probably nothing will be resolve fast
Christopher Rodriguez
2 years ago
I had a clogged tub and called. And less then an hour they send a technician Edwin. He was great. Very professional and knowledgeable about the problem. Even gave me great advice on how to prevent my tub from being clogged. If I have any issues again I will definitely be calling Roto-Rooter and asking for Edwin. He knows what he is doing and explains everything in detail on what he is doing and how to prevent it from happening again. If I can I would give him 10 stars because he was that good and professional.
Mari Dickerson-Smith
4 years ago
Peter (#2031) was very friendly and patiently explained everything as he completed the job. I will definitely use the service again and will ask for Peter especially. He was awesome! Roto Rooter..great hire. It is because of his professionalism that my husband and I will be using Roto Rooter again.Mari S.
Sandra Williams
3 years ago
They came quickly and completed the work keeping the areas near and clean upon completion. The pricing was fair and I appreciated there was no surge charge for the appointment being after 7PM because real world things happen at any time of day. Would recommend if you need a plumbing professional.
When in need of a professional who will explain in detail prior to the service, show up when within the time proposed, (even on Christmas eve)and be fair with prices these are the guys to call.The only reason I didn't give 5 stars was had they checked the city sewer( and I understand it is not normal procedure because the township scolded me for them lifting the man hole cover) they wouldn't have had to do anything and I probably would have just been charged for the visit ( mind you they did cut me a break) because the problem was the sewer system was backed up!Thanks for responding in a timely manner however maybe checking the sewer system should be first on the list 😀
Sent a plumber out within the hour and the issue was fixed quickly. Very happy with the service
Good service. Prompt arrival. Very pricy. $630 to drain main pipe. Took only 1.2 hours
The plumber was kind and respectful. He wore his mask at all time and protective shoe gear to stop tracking dirt into my home. His was very thorough and completed the job until he was certain there was no more leakage. Very professional.
Victoria Salva
a year ago
Edwin was a wonderful plumber. He was very detailed and got down to the bottom of all the problems we had in the home. He gave us reasonable solutions and options and I couldn’t be happier with his work.
Joanne Eckstein
4 years ago
The service technician was on time, polite, and knowledgeable. He was able to answer all my questions and had the job done in no time at all. I highly recommend the company services.
Joanne E.
diane merfert
4 years ago
Very polite and professional...and cleaned the work area spotless when done...Mike was a fantastic tech...highly recommend Roto Rooter...good value for the money ...quality work
Daniel Gomez
5 months ago
Job was bigger than expected but Antonio definitely helped out.
Adam , Joel , & Anthony came to my house after I called in that my kitten was trapped under the floor they were professional and courteous and they rescued my kitten free of charge . I would highly recommend these guys to anyone !
priyanka kattela
4 years ago
The service is good and customer service is exceptional. I had an issue with the shower in master bath, it was dripping and had to be fixed ASAP to avoid water wastage. These guys are amazing, although it was a Sunday they scheduled the service technician in couple hours and we had the issue fixed the same day. Although a bit pricey, I would still recommend Roto Rooter for their prompt and professional service.
Renee Rossirosen
a year ago
I contacted Roto Rooter on the day after Easter, 2022. A gentleman came to my house and removed the toilet on the first floor. He then explained that he had to take the door off. I was charged in excess of $450. My door remains off and the clog was not repaired.
Jefry escobar
11 months ago
Christian went above and beyond with the service he provided at my residence. I am very satisfied with the work, he was very knowledgeable and efficient.
We had a significant leak and a plumber was sent out at short-notice when we were struggling to find anyone available at the end of the day. Originally all the plumbers were out on jobs but they called back and took care of us the same evening. Much appreciated! Problem solved.
Great plumber, kind and informative. But not a fan of how much the service cost to replace the flush valve was.
Vince Inzinna
2 years ago
Phone is answered professionally and helpfully. Very accomodating with setting appointment. Tech gives you price BEFORE doing work. Very satisfied so far.
Technician arrived on time and completed the work in 10 mins! He did a great job. One star less because of the high cost. Please do shop around.
The technicians knew exactly what to do and had the right tools to resolve the clog. I’ve used Roto-Rooter numerous times before, and will again.
frances santiago
4 years ago
The tech was very nice and took his time to explain his finding, i just dont think is fair a client should pay for a service that was not conducted. I was paying for them to snake my pipe and the snake couldn't even do in fully because the pipe was broken and I was still charge $800 provided an estimate to repair.
Rhonda Britton
a year ago
The service was fantastic, and Patrick was professional and even explained things as he installed my new facet.
This company was great. they showed up hours before they had said they would come. Eric unclogged the drain and didn't leave until everything was back to normal.Scott a water consultant came to help with the clean up and work with my homeowners insurance. the company did a great job at cleaning up sewage , Robert and his team helped me in getting rid of the property that was damage and left equipment to dry my basement. Last Ben came topics the equipment, made sure the air quality was good and took the garbage away.
Jasmine Bloch-Krempels
5 years ago
Edwin was very professional. He stayed 3 hours to make sure the job was done correctly. He left the area clean and as it was...excellent work!
Chaich and Webby Channel
a year ago
Juan and Adrian did a really good job. Installed and hooked up my washer and dryer and installed a new water heater which naturally took quite some time but they remained professional and positive and were very nice. I highly recommend.
Although on the expensive side they did layout the cost ahead of time prior to doing the work. They also cleaned up afterwards and they got my drain to work again.
Michael Schaefer
4 months ago
Pros: ease of online scheduling, prompt response, courtesy of onsite plumber.Cons: prohibitively expensive. Estimates are not provided until plumber arrives on site. In their defense, you can decline to use them if you don’t agree with the estimate. I was quoted an estimate of $1210 to unclog two drains (bathroom sink and bathtub), a job that the plumber estimated would probably take 60 minutes. Charging $1210 per hour to unclog household drains is exorbitant. I found a competent local professional that did the job in 30 minutes for a little over $100. Roto-Rooter is charging rates Donald Trump’s corporate lawyers would be jealous of.
Karthiyapper Ulaganathan
a year ago
Alex was nice and knows the job. My shower drain was draining like a snail and I see it’s running fast as it should. He did help me out with a tips for keeping it safe in the future.
Sean McCarthy
5 months ago
Ramon from Roto Rooter was amazing. We had a serious pipe break which required a major fix. Ramon was able to solve our issue very quickly and was able to correct our pipe problem.We also had a leaking main line valve and Ramon waited around until the water company arrived so that he could replace our valves for us.Overall we were in a terrible situation and Ramon was able to fix it for us at a fair price and in a timely manner. Will definitely use Roto Rooter again.
Telephone person, Amber, was friendly and helpful. I received a call within 15 minutes of hanging up. Technician #743, Nir Balinco, arrived within 30 minutes. He was very professional and knowledgeable. He handled the problem quickly and even cleaned up the backed up sink in basement. I am very happy with the service and that I chose Roto Rooter and would recommend them highly.. Thank you.
Very happy with the service. The technician, Misael was very nice and professional. Hope I don't need your service again, but if I do, I will call RotoRooter again.
The absolute worst. When I called, I told them to send someone small and skinny, because the cabinet under my sink was a tight squeeze. The guy they sent was a mountain of a man who gave me a steaming pile of excuses why the job couldn't be done.Long and short of it, they wasted my time.Thank god I called the real professionals at Richie D Drain Cleaning LLC who sent a gentleman named Ivar who was friendly, courteous and professional and rather quickly did the job that the service guy from Roto-Rooter told me he wouldn't do.
Amory Cumberbatch
2 years ago
Ramon came in with a level of professionalism rarely seen. He was patient and gave an explanation for everything he did while he was doing them. He also gave sound advice on how to prevent the drains from clogging again. As a first time homeowner I’m happy to know there are people like him offering such professional reassuring services. Thank you!!!
T G (Crimson_BlueJay)
5 years ago
Special thanks to Edwin (#2703) for fantastic service. After a series of heavy rain storms our sewer was slightly flooded. Two technicians later, Rotorooter dispatch finally sent us Edwin who worked his butt off for nearly 4 hours clearing a blockage in our main line and diagnosing another potentially serious issue. What really blew our minds was what he did after resolving the main problem, which was to carefully repair some damage to the seal of our toilet caused by normal wear and tear ( i.e., rust) and then he cleaned to perfection all the areas dirtied by his work. He was very polite, patient, and able to clearly and simply communicate to us everything he was doing. Thanks!
Michele Chiles-Hickman
4 years ago
When all of the local plumbers were unavailable I was lucky to have Edwin work late into the evening to make sure our clogs were gone before he left. He saved the day!
ROB provided excellent, professional plumbing services. He was on time, knowledgeable of what is needed. Rob's speedy service allowed me to continue on with my daily plans. I will definitely be using their services again in the future.
Geraly Guzman
10 months ago
My plumper Edgar was very nice and professional he explain everything thru the process and gave me some good tips about using less soap when doing laundry in I will used them again.
Pat was kind and helpful. He provided a great service, extremely friendly and gave us tips to keep our pipes going!
Stephen Tine
3 months ago
Antonio and Rico were polite and efficient. I needed a toilet replaced and was totally satisfied with the service they provided. Plan on using them again for all of my plumbing needs.
Elizabeth Nowak
a year ago
I called for an emergency, they answered in less than an hour. They came out within the time frame given to me. The tech was great, he explained everything discussed pricing, he did a wonderful job.
Mr Mohammed was timely, professional, receptive to sensitivity of the situation, and diligent/efficient in problem resolution.
I had another great experience doing business with Roto-Rooters. Both the technicians that came out to install a new toilet were very helpful, professional and friendly. Even though we hit a technical snag installing a new type of toilet, they ensured that they would fix that and complete the installation successfully. After this main job was complete, they even helped me with a minor issue with another toilet as a courtesy and without charging additional money. Says so much about their work ethic and keeping the customer happy attitude. Great job, guys! Keep up the good work 👍
Riley McDonough
2 years ago
Roto-Rooter never showed up to the confirmed appointment. I called 1.5 hours after they were scheduled to arrive and, after being placed on hold for 10 minutes, was told that it was canceled and they would look for another plumber to dispatch. I’ll be going with a more reliable local plumber
He did a good job, got the drain unclogged, and replaced, the faucet, my only complaint is your plumbers should carry a supply of spare hardware, such as turn on valvesl , braided feed lines, the basics, common to all plumbing. Little expensive, but I couldn't do it so it was worth it.
Normally go through home warranty when it comes to any plumbing issue. However, they never seem to finish complete job. I decided to use Roto Rooter for a bathroom sink replacement. The technician Edgar was extremely helpful. He not only fixed my sink, but he let me know what needed replacement and why other companies just do it and charge you later. Was a good feeling to have a service provider I can rely on when any plumbing issues arise. I don't normally leave reviews, but I am exceptionally happy with service.
I called for a technician who was late (with no apology or notification) and with an expensive quote. Being in urgent need of the work, I had to agree.My contractor eventually reviewed the work and it was shoddy. Bad work that we had to get redone.
Virginia Weber
2 years ago
Water heater flooded my basement and caused sump pump to fail. Jose and Tony from Roto Rooter, came to the rescue. They were able to fix pump and remove water and sanitize the entire basement as well as getting fid of contaminated dry wall. They were very polite and efficient. Would definitely use their service again.
Melissa Santiago
3 years ago
We had an emergency on a Sunday night. The technician was here within the hour and he was professional, thorough and price was cheaper than my regular plumber. Highly recommend and will definitely use them again.
Dana Augustin
10 months ago
I paid full price for an issue that they could not repair. They flushed a drain but didn't have the means to get rid of the roots. I had to pay another plumber the same amount to come out and get rid of the roots. Not satisfied with the expense for something that was not resolved. Won't be using in the future
Julie Elward-Berry
4 years ago
Patrick came within the promised time window. He determined what he would do and explained it to me.
Afterwards, he reviewed what he had done? And made suggestions for the future.
All in less than an hour.
Great!
Had a clogged main drain - they were prompt in their arrival and fixed the problem quickly. He was helpful in explaining how to avoid further issues. Will definitely use them again for any other plumbing problems.
Carolyn Hettich
5 years ago
Available on a Saturday, at no additional fee. Adrian Falcon #264 arrived quickly, diagnosed the problem, completed the repair. Adrian was friendly, knowledgeable, and extremely courteous.I called RotoRooter because my plumber was unavailable on a Saturday. I don't think I'll be calling my regular plumber ever again.
Recently called out Roto Rooter to look at leaking valve.Plumber who came suggested $150 to tighten a packing nut if I paid him cash, $350 if I go through Roto Rooter.We actually wanted to replace the splitter valve and add a main stop valve, he quoted $1200 for that. Comparable quotes from others now coming in for $200-$300.Would not recommend, preying on the vulnerable.
Vishal Reddy
10 months ago
Fantastic service! Will (the plumber) showed up in the requested time frame. He easily identified and fixed the issue and was very polite, efficient and helpful. Highly recommended!
Roto Router came to my property on same day, at the scheduled time, and fixed a backup from my main line. Dmitri did an excellent job and helped arrange for further water mitigation. I would definitely call Roto Router again for a similar plumbing emergency if needed.
They charged me a thousand dollars to install a dishwasher! They didn’t replace any pipes and there were no special circumstances. Complete fraud. Then they left the old dishwasher out on the sidewalk. I was out of town and they had created an emergency so I had no choice but to pay.
Excellent service. The technician arrived on time and was very professional. The initial price was a little high, however he was able to work with my budget. I would recommended this company.
Stefano Pisciotta
4 days ago
Very professional service but also a little pricey. If you need it done it's a good choice.
Could not clear the whole problem..
But worked. I'm impressed
I ran into an issue while trying to replace bathtub faucets. Roto-Rooter came out the following morning, showed up on time, and was able to fix the problem. Price was a little higher than I would have liked but overall the service was great. Technician was very knowledgeable and very patient answering my questions and walking me through the process.
I thought they were extremely professional and patient. They were very responsive. I called them to unclog a drain in our basement and within a few minutes someone came out to help us. I would definitely recommend them based on their exemplary customer service, professionalism and pricing.
LoriAnn Infante
4 years ago
I called roto-rooter last night after 10pm to come give an estimate for a clogged kitchen sink. They were here within the hour and very polite and knowledgeable. I have a newborn and an 18 month old and could not go a night without a working kitchen sink. The plumber was able to snake the drain and unclog the sink in no time. He was polite and mindful of the little ones sleeping. I was very pleased with the service they provided. It was out of our budget but necessary so we did it and helpful overall! Thank you Kal!
Jessica Leigh
3 years ago
Christian came to fix a main sewer line clog in our house on CHRISTMAS DAY! He was extremely friendly and got the job done successfully. The woman on the phone was also very nice and was able to get someone here within an hour or so. Price was pretty expensive.. but we’re glad the issue is fixed.
Jennifer Elgrim
5 years ago
Claudio (#4540) did a great job and solved our problem quickly and efficiently. Very pleasant to deal with, as was the telephone support. The fix let us continue with entertaining our friends in our home the same evening. Thanks!
Bernard Goodwin
5 years ago
Need a sink drain cleared. Called for service. Same day in less than an hour service tech arrived. About 45 minutes later the job was completed. The tech gave me helpful tips on how to maintain a clear drain.
Excellent service. Honest and straight to the point. Peter Skubera was the technician. Very nice and knowledgeable guy. Definitely recommend using these folks.
Terri Yannotta
4 years ago
100% satisfied & relieved!! I called Rotorooter this evening because my kitchen sink backed up, and I could tell that I needed to call a professional. My two children with special needs were playing with molding clay earlier and they gravitated over to the kitchen sink without my realizing it. As I began to wash dishes, I quickly realized that some clay must have gone down the drain. After calling rotorooter, I received a courtesy call letting me know Peter would arrive in 30-45 min. Peter arrived on time and eager to help. Peter was extremely knowledgeable and professional and was able to identify the problem immediately. Before he began any work, he layed a tarp down to protect my kitchen floor and cleaned up afterwards as though he wasn’t even here. You could tell he truly enjoyed his job because he smiled after hearing the sound of water drain out of the sink seemlessly. I highly recommend rotorooter & I will personally request Peter if I need plumbing or drain service in the future.
It was a pleasant experience from start to finish. It was very easy to go online and request service. The same day I had an appointment for the next day. I was notified 30 min ahead of time that the technician was arriving. The technician was very professional and took time to explain the issue and solution. I would recommend this service to anyone needing plumbing help.
Very professional and job very thoroughly done. Came on time and did their job so neatly.
AnneMarie McGuinness
2 years ago
Edgar from Roto-Rooter was great. He assessed the problem and gave us an estimate before commencing the work. Edgar resolved the problem in a timely and efficient manner and checked to ensure all issues were resolved before packing up. Edgar was very careful about not tracking any dirt or debris into the house, and he tidied up after completing the job. Edgar was polite and communicative, and he suggested we periodically perform regular maintenance (with liquid drain cleaner) to ensure debris does not build up in the line.
Ruth Broderick
5 years ago
Service was done by Erick/172 and he was excellent. He went beyond requirements and did an excellent job. If you ever need Roto Rooter & need an excellent service person..be sure to ask for Erick/172. He is definitely an asset to Roto Rooter.
Brittany Messing
a year ago
Very satisfied with Rotorooter! They fixed our sewage line clog and leak right away, even on a Sunday. Max was professional, kind and explained everything to us in detail. Floyd and Tyler also provided top notch service. Highly recommend.
Rosella Virdó
10 months ago
Scott and Erin were amazing! Not only was the service friendly and warm, they were knowledgeable and informative. Scott made suggestions and gave helpful tips. Erin was so enjoyable and personable. Between the team that came, the customer service and the plumbing skill, we hit trifecta! They removed all the stress and worry. I highly recommend Roto-Router. Now I have the song in my head “Roto-Router that’s the name and away your troubles down the drain.” Keep up the good work.
Paul Wickliffe
a year ago
Service was good and prompt, but pricey. $535 is a lot for unclogging a kitchen sink during business hours on a weekday. I will probably shop for a better price next time.
Leo was amazing! He truly knew his craft, inside and out, while making time to be sure I understood everything he was doing. He worked efficiently and helped make a somewhat stressful situation as smooth as it possibly could and he beyond exceeded expectations!
Michael Masiello
a year ago
This review is specifically for Scott, who is a consummate professional and nice guy who did really excellent work for me.
Mike G. (tech# 4609) was extremely helpful in identifying the root cause for leakage. He was patient, courteous and willing to go extra mile in answering any questions or going to the store to get parts needed.
Service was good, but pricey! He was here for 15 minutes and charged me $330.
Dimitri was extremely helpful in solving my plumbing issues in a timely manner! Definitely recommend him as your plumber!!!
Very professional but EXTREMELY expensive. $425 for labor, which was less than an hour and $175 for the simple kitchen faucetg… outrageous.
Alex was very helpful and thorough. We were very pleased with the promptness and information provided.
Deborah Smith-Gregory
10 years ago
First of all, I would not have even thought of needing to call Roto-Rooter had it not been for my contractor. It was his suggestion that I call and get the entire house clean rather than just the basement where the problem was.I followed his suggestion and someone from Roto-Rooter came the same day I called and was on time.Technician 2429 John was professional and thorough. He snaked out the drain pit that had backed up and found the evidence of the clog that led to the back up of water into the basement.I thought you might want to see this, he said and showed me two handfuls of empty fruit snack wrappers that had been flushed down the basement toilet! I knew it was my 13 year old grandson sneaking snacks from my stash in the basement.John made sure every drain had been cleaned and flushed. I am definitely pleased with the results and the service. I have not seen any more water on the floor but I do keep a look out.I would call Roto Rooter again and recommended the company to my friends when I talked to my friends.
Erik Demarest
4 years ago
Called Roto-Rooter due to the washing machine drain backing up into the downstairs toilet. They dispatched a tech who was here within the hour on a Saturday afternoon. He immediately diagnosed the problem as a main line blockage and quickly remedied the situation. I would recommend them 100%
Carlos Mori
11 months ago
The company was extremely helpful and helped fix the issue as soon as they could! Christian who provided the service was great and was extremely professional. Overall I would recommend this service to anyone who needs it!
Lilia Arfinengo
2 years ago
Excellent service! I emailed them Sunday morning and they were at my house Monday morning. Perfect timing, extremely professionals, and caring. My problem has been resolved and I could not have been more satisfied.
Christine Zmigrodski
10 months ago
Antonio was professional, courteous and very knowledgeable. Would highly recommend him and the business.
Rodney #5197 was a life saver! I had some minor clogging and he assisted me in how to keep my pipes clean; he informed me I did not have a major issue and referred me to Roto Rooter Pipe Shield which resolved the problem quickly. I am glad I did not have to spend a lot of money considering I just bought a house. Rodney also, tightened one of the pipes that was loose where some water was dripping. I am very satisfied with the service Roto Rooter provided.
Jeffrey Loprete
4 years ago
Dialogue with my building manager:RR Tech: oh I think we’ve been here before for same issue.Customer Manager: were you able to unclog drain?RR Tech: No it’s blocked over the years. We had been here with owners dad.Customer Manager: ok so nothing can be done?RR Tech: nope but I have his credit card so I’ll charge him and try for a few minutes. Even though we did tried twice a couple years ago. And not fix.Customer Manager: that’s not right...MANAGER TELLS OWNER. Even though they were here a few times with your Dad and brother this time again knowing that: they still charged you like $165 even though Same Technician did it. They Ripped you off Jeff!!!
Dayna Finizio
2 years ago
Our technicians have been great, namely our most recent, Bobby. Besides ideally pricing being more competitive, though I know you pay for convenience and quick appointments, we’ve been very pleased with Roto Rooter. Thank you!
My experience with the company was outstanding. The technician (Leo) was very professional and helpful, and he finished the repair in 45 minutes with great precision. I would recomend the company and technician to anybody.
Laura Nicolassy
2 years ago
Exceptional, expert service from Peter. Honestly, a positive, good experience in a not so great situation. Our kitchen and laundry room flooded but Peter immediately identified the problem and was able to fix us and walk us through the process of next steps. Not only was he professional and courteous, but really knew his stuff and was just pleasant to be around — which was appreciated in a stressful situation.
Anthony Palumbo
a year ago
Both men who came to our facility were excellent. They were professional, friendly and took their time explaining the problem to me. They could not have been more thorough. I am very pleased with their service and professionalism. I would not hesitate to refer them and your company to anyone in need of trustworthy plumbing experts.
I had a cap stuck in the 3/4 water pipe. I explained the service request is to remove the stuck cap, or ideally if the location of the water pipe can be move, say using an elbow roughly 2 feet from its location. Technical noted that would need town permit as he thinks the pipe is attached to home foundation; I explained it's simply pipe coming off it's own isolating valve, and it's next to dry wall, not foundation. I even show him inside home where water main is. He takes another look, and says ok, we can remove the portion of the pipe where the cap is stuck. And goes to quote me $400. (I originally ask about using their online coupon). I was really shock to hear, and ask how long would it take. He replies 1-1.5 hour. Then a few minutes he says it would be $310+tax without coupon. As I needed this work done, I say let's do it. Imagine my shock when the technician use 2 pliers; 1 to hold the water pipe itself, and 2nd to hold the bolt. And within 2 minutes, he pull the stuck bolt out. Job done. Upon this, he goes, well since we didn't have to switch or replace the water pipe, the cost of the service is $150. Thus, 150 dollars to pull out a stuck bolt !!! I could've purchase a really nice wrench or any tool myself; Instead I paid someone to come to my home for a 5minute job. Also, I didn't even highlight the poor scheduling situation, or nonsense advice as I ask if there is any good options to relocate the faucet location.
Noelani Scotton
4 years ago
The plumber who came out was a nice guy, and successfully did what he needed to do, which was not easy. However, I asked to empty my bathroom before he started to work. He said okay, then proceeded to go to work anyway, trashing towels (he even took towels off the rack and used them to clean up sewage without checking with me), leaving items in the vanity drawers that he pulled out and piling debris on top of them, put sewage covered items on a wooden shower stool, it goes on. Then, I found out that he should have tried to keep the sink and faucet from the vanity, but since he didn't insurance may not replace it. I am not impressed.
Excellent service by technician Marcus Sanders(4671)!!I am beyond impressed with the experience that I had- it was super.Marcus was not only knowledgeable but compassionate for my situation. He explained everything to me and felt fully confident in the outcome.I would definitely recommend using this company if this is the caliber of technicians that are on the job!Also! A technician was on site within 70 minutes of my call (sewer issue) !!! Fabulous!
I was very pleased with the response and professionalism from Osvaldo and Rob. I will definitely request them if I ever need service in the future. Thank you for finally repairing this persistent issue I’ve had for some years and other plumbers couldn’t repair.
Christine Dugan
a year ago
The team was very knowledgable and attentive. They identified and repaired the issue very quickly and kept me in the loop as they were working. I would highly recommend!
The rep who came to our house, Peter, was amazing. Would absolutely reach out to Roto-Rooter again with any future issues.
H. Akutcha emp #552 was very helpful in helping me to resolve my plumbing issue. he spent the time to listen to my recent problems with my toilet and because he listened to my descriptions of how the problem started he was able to get me a good price based on what I told him so he knew how to trouble shoot and knew what to expect regarding the problem. well, problem solved. thank you.
Logan Schurig
8 years ago
You can't beat 24/7 service. My electric water heater broke and the rep came out at 2am to take a look. It was fully replaced by early morning the next day. Plumber's Joe (#1950) and Juan (#383) were both very respectful, considerate of my place, and had great communication throughout the whole quoting and installation process. I would definitely recommend RotoRooter to anyone who wants a reliable and timely repair/replacement.
Melvin Mickens
10 months ago
Very quick service appt. Cordial and very descriptive on the plumbing issue and possible cause.
Vicki Swanhart
3 years ago
Spoke to a real person did not have to leave message. They came out same day explained what needed to be done and were able to fix same day. Thankyou very much.
Alejandra and Matt Bacon
4 years ago
King did an amazing job snaking our drain 100ft to get rid of a clog. He explained to us how our pipes worked and helped us work out preventative measures for our old pipes!
I had to have two sump pumps replaced in my crawl space and have a drain cleaned and Peter and Adrian made what could have been an awful experience and made it very positive. Professional and courteous they both made sure that the work was done correctly and efficiently and that everything was cleaned and spotless. I am very happy with my decision to use their company and with the excellent service provided by both gentleman. 10/10 would recommend.
Carrie McLaughlin
4 years ago
The technician, Ben, was thorough in checking all parts of the sink clog and within the hour had my garbage disposal and drain working again. Fast, efficient, friendly and fair. I would highly recommend.
orazio guagliano
2 years ago
Alex 0168 was very professional, on time, responsive and honest. Would definitely recommend Alex at Roto-Rooter.
michael haber
4 years ago
Excellent service from a great professional. Our technician came out around 8pm and very kindly examined and explained what he saw and what he was going to do. Very knowledgeable and gave us great pointers as we proceed in our journey as new homeowners. Not to mention he cleared our clogged drain like a champion!Would highly recommend Mike G. (Tech # 4609)
Very professional, quality work, great service and answered all questions.
William Mateo
4 years ago
The technician Kal was very courteous and knowledgeable, he quickly diagnosed the problem and unclogged a stubborn kitchen sink clog. I would recommend Kal very highly.
Excellent communications. Lee, the technician, was very knowledgeable and his expertise made the difference it getting the job done without the extreme and costly service I had feared would be required.
Ernestine Jeffries
a month ago
I was very happy with the experience.
My main drainage was clogged he said it’s will be $485 to unclog if he can’t do it from there he would have to pull the toilet for an extra $200 plus tax. So he ended up pulling my toilet now you would think for an extra $200 once he unclogged it he would replace the gasket and rubber which he did none of total plus tax came out to about $850 not worth definitely will shop around next time also I got a call that the technician would arrive 30 to 40 mins didn’t get here till an hour and half later .. really not worth it I’ll shop around next time for better prices the name don’t mean nothing they just expensive
Rude customer representative's ! Unpleasant verbal communication ! My house had drain problem twice and basement was all flooded. Both the times they wanted to schedule me for next day. They don't understand Emergency services, only put as 24/7 emergency services for name sake on their website. Please at least learn how to talk and convince customer's. Unacceptable !!
First of all Claudio came the same morning I called Roto- Rooter. Everyone we dealt with from Claudio, Bobby, Ben, Craig & Joe L. were outstanding. I would highly recommend Roto-Rooter. All the employees who came to work on our pipeline and work were all professionals in what they do. Everyone was a hard worker and did an excellent job. Joe L. explained everything that needed to be done in great detail. He was excellent & also very sincere to help solve our pipe concerns. He set up everything and was here when the curb sewer had to be dug up. He wanted to see it through & make sure it was done correctly. Claudio was great doing the jackhammering in our garage & doing the underground pipes. He also did the basement pipe replacements. Bobby, Ben & Craig did a great job with prep & the pipeliner. Ben explained the process of the liner and so much more I could go on & on. Ben was outstanding. The most important thing is the job was finished & well done which gives us peace of mind.Thank you so much Roto-Rooter!Ginny VerdiLawrenceville NJ
Service call center was able to get me a technician in one hour at 2am! Service technician Who showed up was a professional, he explained The service he was going to provide and was able to complete his work in a timely manner. Roto Rooter should be proud to be represented by technician #4747... Bravo!
First I'd like to say that Bob, who came out to do the job, was friendly and professional. Roto-Rooter is fortunate to have him as an employee. With that said the price charged to snake the main line was outrageous compared to the competition. With a $55 coupon I figured they had to be close to what a local firm would charge at under $200. Roto-Rooter charged $510 and I reluctantly allowed them to clear the drain. They will argue that it is one fixed price but still would not reveal it prior to coming to your home. I would never recommend their service!!!!
Nichole Brownlee
a year ago
Our water heater suddenly started leaking and we needed a replacement very quickly. Juan was able to provide us service within the day. He was also able to accommodate two last minute work order requests to install a washer and dryer and replace a different water heater. He is professional, polite, and provides great service. The next day he followed up to check in and see if anything else was needed. Highly recommended!
I was happy to find this plumbing business that was working on a weekend. They even told me they won’t charge to come by, which sounded too good to be true.Net net: their diagnosis and recommendation was to replace my entire hot water heater, for $3k. Or, replace the pilot light, for about $1.2k, but then take a risk that it may not fix the issue. I’ve never used this company before so I decided to kindly decline. They then sent me a bill for $290 just for coming by and diagnosing, which wasn’t disclosed.After two days, my go-to plumbing company showed up. They lit the pilot light and had everything up and running within 5 minutes. I didn’t even get a bill, which I would gladly pay, and I heard they may not even charge me. I’m loyal to them, and feel terrible I even tried a competitor like Roto Rooter. I highly recommend Pruzansky Plumbing to anyone reading this for their plumbing needs. They’re amazing, honest, fair, and won’t try to upsell.
My service guy name was Peter. He was very friendly, caring and understanding. Peter delivered a plus one customer experience by going above and beyond. He is very knowledgeable and it showed in his craft which he has mastered. What great professionalism was displayed on my visit. If you are in the Perth Amboy area ask for Peter, he is the best. Thank you Roto Rooter for the work that was performed today.
Natalia Kartashov
a year ago
Called them around noon and the guys were at our house by 2:30 pm. Unclogged the drain that no way we could've done ourselves (we've tried!). I imagine, the price was on the higher end but, after all it's pandemic out there and I didn't have time nor willing to shop around for a lower one. The job done right well worth the money!
Rosalyn McClore
a year ago
My tech was was amazing. He fixed my toilet and advised me on how to avoid future clogs. He cleaned as he worked and did not leave the work area a mess. He was very very knowledgeable. He was also neatly dressed. He was handsome too. lol Thank for that!
I have used Roto-Rooter several times for plumbing issues in the last ten years and all personnel have been knowledgeable and courteous. The techs arrived in a timely manner and did a fantastic job. They were friendly and explained everything to me. If I could give more than 6 stars I would. Roto Rooter has never disappointed me.
Whittlebear Carver
a year ago
I called on a Sunday as the toilet was leaking. The plumber came out arrived approximately an hour later. He reset the toilet tank, ensured all leaks were fixed, and did a thorough job of cleaning up afterwards. He was cordial and professional. I've used Roto-Rooter in the past and have always had good results.
Great customer service and the technician was also professional and knew exactly what to do.
Anthony Tomaro
2 years ago
Rod was extremely nice and professional. Explained services and prices up front. Diagnosed our issue and cared for our home like it was his own! Thank you!
The tech was knowable, friendly and explained everything. He knew just where to work and not only did it save him time it was able to get cleared. We have always had good service in the past that's why I never hesitate to call. I'm happy I didn't have to wait until the next day. Same day service is awesome.
Sandra Bobish
Katherine Hamby
3 years ago
Patrick was wonderful, informative and very respectful. He does his job very well. The company responded quickly and was able to get Patrick to my door in under an hour. The prices are crazy expensive but they do offer a 6 month guarantee. I don't think I'd use them again due to the cost but everything else was great.
Very professional, took his time to make sure the work got done completely. Offered maintenance tips for other appliances.
Jennifer Vida
10 years ago
The plumber services I received from Roto-Rooter of Jersey City, NJ was nothing less than amazing. I needed a service done at 9pm and a plumber was very quick to come to my house and fix the problem and guarantee his work. He was also very delightful to have around. I would recommend their services to anyone. A++++
The team was AMAZING - came on a Sunday and fixed things quickly. Highly recommend them.
They were terrible! Had a clogged drain, the worker didn’t even have more than one connection on his machine. They charged $485 and didn’t even unclog the drain. Rent a machine myself and got the job done. $485 went to waste. I do not recommend! Rip off!!
James Poulos
10 years ago
The plumber that arrived today was extremely helpful and gave me great advice about a dripping faucet. The sink was repaired, stopped leaking and the price came in a lot lower than I expected. The area was left very neat and clean. Thank you for this great service. The office I used may have been Somerset NJ.
Peter and Antonio was very profession, and they did an excellent job. I highly recommend their services.
Patrick Magrane
6 years ago
Harun from Roto Ritter was extremely knowledgeable about what to do with an issue with my toilet. Seeing as how I know nothing about plumbing, I was able to learn a little knowledge for myself going forward because he was able to explain the issue in a way I could understand. I would recommend Roto and guys like Harun for any of your future plumbing needs.
Easy process. Booked online, received a call with ETA about 35 mins prior. On time. Took care of issue, nice. Can't ask for more.
Would highly recommend them. Peter did a great job, was very professional, knowledgeable and friendly. He knows his job, this was our second time call for the issue, he quickly diagnosed the problem and resolved it.
prompt and professional. within 4 hours of calling, techs came out and had the drain for bathroom sink completely cleared
Frank Jakubowski
3 months ago
Horrible
Charged me $600 to snake main line
Was there less than 15 minutes
Complete rip off
Peter from Roto-Rooter 2031 was excellent. He got to my home quickly, fixed the issue quickly, and thoroughly explained everything to me. Would recommend.
Ernest from Roto-Rooter came on time, looked at the problem and patiently explained what he planned to do. He was very professional and efficient. Did a great job in unclogging the kitchen sink. Highly recommended.
Sabbir Liakat
3 years ago
Edgar was prompt, helpful, and professional. I always have a great experience with Roto Rooter.
Joseph Escalante
11 months ago
Christian Joseph is hands down one of the best people I have ever had the pleasure of meeting and speaking to. He was full of knowledge for only doing this for a short amount of time. He was quick and efficient and taught me a hand full of things about my sewage system. Honestly I hope all the employees are like him because he is a prime example of what a great employee should be!
Professional, fair priced. They went above and beyond to locate a hard to find part to complete the repair. Nice people. Will use again.
Quick, on-time, professional work by Ramon. Cleaned out bathroom sink line and very happy with his work. Would recommend him and roto-rooter
Thank you Rico for your professionalism, and your willingness to explain to me what was happening. I appreciate you taking your time to explain exactly what the problem was, and what you did to fix it. You were honest and transparent-- traits that not too many possess.
Omar Elshalakany
a year ago
Alex and Zaire came to my house to solve a clogging issue we had in our pipes. They were both very professional and kind. They answered all my questions and concerns I had. I would definitely recommend them to everyone who needs service done. The issue was resolved in a quick and reasonable time! Thank you Alex and Zaire!
Our Tech Peter was great at explaining the situation and what was needed. We ended up with an entire crew in one day, from the service tech, camera tech, insurance tech and clean up crew. at the end of the day my mind was at ease. I appreciate the willingness to help. I felt they went above and beyond
Mary Stankewicz
2 years ago
The 2 technicians were very professional and friendly. Joel and Leeroy were also courteous and knowledgeable. I am extremely satisfied with the service today.
monica Westlund
4 years ago
This is actually written at my mother's behest as she's not on the computer or FB. Mike Garrity, tech #4609, showed up on Saturday night within the 2 he timeframe as promised. He was efficient, courteous and knowledgeable. I would recommend Roto Rooter to make your troubles go down the drain.
Communicated my plumbing issues well. They purchased the necessary equipment that needed to be installed. Very professional. Very happy with results.
Amod Bhargava
10 months ago
Very professional folks - did an excellent job in addressing all not concerns and cleared the clogged drain very efficiently
Damaris Castillo
2 years ago
Technician was punctual, friendly, and professional. He was very knowledgeable to diagnose the issue and when giving his recommendations. I am so glad I called Roto Rooter and I recommend them for any plumbing issues you have
Fabulous. Very courteous. Cleaned up. Very polite. We would request the same tech if we needed another service call. His name is Osvaldo. Excellent !
It’s so expensive, highway robbery. It better to call a local guy in your area. Paid over 600 dollars just to snake my kitchen drain. I should have went to homedepot and rent a snake and do it myself. I would have safe 500 dollars. This company is ridiculously expensive and will rob you blind. Shop around is my advice
Jessica Ruano
6 months ago
I called Roto Rooter because I thought I had some sort of drain problem, they sent Antonio out to check the issue. He was honest and told me that nothing was wrong. Instead of lying and charging me for something that wasn’t actually wrong, he let me know, which shows lots of character. In the future when I do have some sort of drain or plumbing issues, I will make sure to specifically for him.
Susan Griffin
2 years ago
The work was finally completed- but dispatch and communications were a mess, causing delays and frustration. The techs who came to the house were very competent and the job was properly done.
Brooklynn Judah
a year ago
Mr.Mohammed was On Time & Very Professional. He Got the Job Done in A Timely Matter & Never Complained. He was very attentive To Me Regarding this Matter! He Got The Job Done!!!! Would Recommend Him!!!
Stacey McGarr
3 years ago
The plumber Eric was amazing. He was on time, explained things and we were extremely pleased with the work he preformed. We would recommend him and the company to anyone.
Linda Rossman
5 years ago
Excellent service!! We had a technician (Adrian Tech 264) at our house within an hour of us calling. He fixed our problem very quickly. I would highly recommend.
I had a fantastic experience with Anthony from Roto-Rooter. Found my water heater leaking and was able to schedule an appointment within 36 hours (my first availability). Anthony came within the confirmed timeframe and quickly diagnosed the problem. He also went out of his way to go back, grab parts, and try to fix the issue within the same day. When it was clear that the heater needed to be replaced, he went out of his way again to purchase, replace. and install the a heater the very next day. I'm extremely appreciative that he went above and beyond to solve my issue as soon as he could. Roto-Rooter will be my first call for any future plumbing issues. Thank you!
Technician Kwesi was on the money with his work. He took care of a clog in a prompt and professional manner. He also explained in depth a lot of things pertaining to the causes of my clog.
Very well mannered cared about your concerns very organized and professional communication was on point I’ll recommend them to all my family and friends
Had a simple clogged drain. First guy came on Saturday, broke a pipe, had to go to the store, broke some other things, charged $1100, left a mess. When I finished cleaning up the mess, I noticed that there was a leak where there was none previously. Called to complain, scheduled a revisit for Sunday between 10 and 12. The guy got here 1:20ish. Took everything apart, fixed the leak, and did it all again because it was still wet.
Mark Onwuji
11 months ago
Terrible! Terrible! Terrible! Paid close to $600 and the problem still persists. Informed the service guy on where I believed the smell to be coming from and he discredited it and worked on something else (Toilet Wax Ring) which did not need fixing. Called a 2nd time to complain and had a second guy come over only to give me a few tips and was about to charge me $180, just for TALKING... I refused to pay that amount and he ended up charging me ~$80 for an equivalent of DRAINO!!!! Smell still persists and I feel like I've been duped out of my money. DON'T RECOMMEND. Find someone else
Service was great! Technician found and fixed the problem with my drain which was I thought was clogged and was not. Something I thought was a mystery and going to be a large repair according to a general contractor and other plumber turned out to be diagnosed and repaired in about an hour.
Nancy Rhoades
3 months ago
I had a clogged kitchen drain further within the pipe drains than my plumber could reach with their snake. Had to use Roto-Rooter to unclog drain. Victor was professional and was able to fix the issue. Although quite price for a 30 minute fix.
Main sewer line was clogged. Phone rep was friendly and prompt. Technician arrived at my home in approx. 60 minutes as estimated. Technician was efficient, friendly, and cleaned up after themself.
Beatrice Marramar
2 years ago
Dimitry was so professional, thorough, so knowledgeable, didn't leave till he checked everything and make sure everything was working, so clean ,on time.
Amazing service
Jamie Mieszkowski
4 years ago
Mike Garrity (Tech # 4609) was a great technician and really helped us out of a bind on the weekend. He was personable and solved our issue quickly and completely.
We had Adrian here today. As soon as he walked in you were greeted with a smile and felt in good hands. He was able to handle our water heater leak in a couple of hours and even cleaned up after like he was never there. Would absolutely recommend to anyone looking for home repair.
Jose Hernandez-Aponte
6 years ago
pros: they came last min and on time. Technician was super friendly and professional.cons: charged me $40 just for showing up. No work performed.
The tech came to fix our garden hose valve. The job is well done. Excepted to replace a broken valve, the tech introduced some tips to protect a new valve will be last longer. Thanks Alex 1068!Schedule service online very easy. Customer service rearrange service schedule was very quick. I called same and made same day service.
Roto Rooter is by far the best plumbing you could ask for. I called Sunday evening for a clogged sink and was able to have someone to my house at 9am the next morning. Christian was the so knowledgeable, kind, and professional. He was able to fix the clog in a timely manner and helped to explain the process and prevention going forward. I appreciate that Roto Rooter has a 30 day guarantee as well and their prices are reasonable. I highly recommend them and they’re the first I call with any plumbing issues. Thank you Christian for helping us!
Scott was very professional and efficient with the work performed today. I appreciate his respectfulness and politeness from the minute he walked through my door. I would highly recommend Roto Rooter to all my friends and family just because of the work Scott provided to us today. Thank you Roto Rooter and Scott for your help !
Alexandria Freeman
a year ago
Nelson was excellent, very professional. He fixed our sink quickly. Would highly recommend!
Imogene Thompson
2 years ago
The service I rceived was very professional the Plumber's explained what he did how to prevent this situation from reoccurring I would recommend Roto Rooter to my family and friends
Melissa McNulty
4 years ago
Our plumber Hansy has gone above and beyond to service our home. He was immediate , reliable, and responsive throughout. Was excellent in completing his work, as well as his customer service needs. Would recommend Hansy to anyone!
Very happy with the service. Ramon was polite and knowledgeable. He arrived about an hour after my phone call. He cleared an uncooperative washing machine drain that I struggled with. He left the place clean and fully functioning. No worries here.
Miriam Deutsch
4 years ago
We had an old cast iron pipe that had a 3 foot crack. Roto Rooter sent someone down within 45 minutes of my call. Erick, tech #172 did a great job. He tried very hard to cut as little as possible from our ceiling. He worked fast, cleaned up after and was very patient. I would highly recommend Roto Rooter!!
M Azcona (Ann)
a year ago
I called Roto-Rooter for a pipe leak. Lo and behold, it was a major issue. The leak was behind the kitchen cabinets, which needed to be removed in order for the job to be accomplished. They communicated well with us and our insurance company. They helped us with the step-by-step process. They also guarantee their work for 6 months. Leo and Floyd made this complicated and daunting process much easier to navigate.
Mary Ann McField
2 years ago
The service man was prompt and courteous. He unclogged the drain and explained to me what he found and how to prevent the buildup. I recommend the service.
Michael Liantonio
a month ago
Very professional service. Prompt, excellent service.
Great service by the plumber who visited. Had a water main pipe that busted and though he was 1 hr away, at least it was taken care of by a simple fix. Highly recommend.
The techs installed a new sump pump in the basement. Osvaldo #5008 did a fantastic job and was courteous, thorough, and professional. Roto Rooter is the best!!!
Mike Garrity - tech # 4609 came out late on a Friday night to unclog kitchen sink. Unfortunately, much of the piping under the sink was corroded. He stayed late to unclog a challenging clog and make all the repairs that he could so that sink/dishwasher would be useable. He then came back 2 days later as he said he would to complete additional repairs. He explained everything that he was doing and completed the work. He was a pleasure to work with!
Jennifer Langual
a year ago
My kitchen sink clogged up and I tried draino, baking soda and vinegar, and even snaking the drain myself. Since I couldn’t get it done Myself we made an appointment. He came on time, to come in he put his mask on and his shoe guards( I really appreciated that) I got him in contact with my landlord and he was quick and fixed sink. I appreciate his help and his professionalism. 10/10
Edwin came to my house on time wearing a mask and disposal cover over the boots to protect my wood floor, that got my attention, he was very professional, fixed the problem and cleaned everything to detail, very well educated, he explained the procedure and give me advice in potential problems I could have in the future and what to expect, thank you so much! I definitely will call again for future projects in my house.
Matthew Knighton
2 years ago
Time and time again they exceed my expectations. They work fast, efficiently and at all times have the customers best interest at heart. Eric and Edwin are the names of the servicemen that have been responding to my properties and they deserve a raise.
Maria Plochocki
11 months ago
Rotorooter always comes through, as they did in this instance. The one issue was communication: when I first booked the appt, I was told to expect an email confirming same, which I didn't receive. When I checked to see where the technician was, well into the time that they were to have arrived, I was told that no one was available and had to book another appt. As I found out later, someone had left a voicemail, which I didn't know about until the following day. If they used the media of communication they promise to (email, text, etc.), this confusion wouldn't happen.
Great overall experience. Scheduled appointment online. Got a call back within 15 minutes. Technician showed up on time and explained all the work that was to be done and pricing. Just an easy experience during a stressful time
Joe from Roto Rooter came by my house. Identified the issue with our sewer and presented us with our options to resolve the issue the same day. Very professional and on time with everything thy was done.
Edwin was very methodical and explained in great detail on what he was going to do. Then he worked in a calm manner in order to resolve the problem. He did not rush to complete the job and ensured that the area was clean before leaving. He took time to explain the various options and what is needed in my unique scenario. In the end, he provided steps to take in order to prevent such a problem in the future. Thank you Edwin for coming down quickly and resolving our problem.
Professional with excellent customer service. The technicians were knowledgeable, patient in explaining the service and professionally disposed debris. I had a great and efficient team✨💛.
Roto-Rooter is the best plumbing company. There always on time and there quality service is amazing they were able to help me clean my drain and now it looks better then ever
The Roto-Rooter technician Edwin was punctual, addressed the clogged bathtub drain issue quickly and thoroughly, and answered several questions I had. This was a highly professional experience and I highly recommend Roto-Rooter to anyone experiencing plumbing issues.
Anastasia St. Peter
4 years ago
We've had two major plumbing issues since buying our home in Bloomfield. Both times the plumber was so professional and helpful. We were in crisis with water filling the basement and our first plumber Eric was so calm and collected. He quickly fixed the clog main line. On the second occurrence , Wilner also approached the clog in our bathroom main line with professionalism. We felt like they were giving us all of the information we needed to make the right decision and the price for each service was reasonable; especially as they were midnight calls! Would absolutely recommend.
Theresa Prezioso
4 years ago
Very good service They arrived on time and completed the job well and cleaned the area before leaving. Very polite and described all that needed to be done before the work started.
Maria Elena Vera Ruiz
a year ago
I got Erik for 2nd time call, he is very professional and resolved my kitchen sink issue. I’m very thankful with The Manager Adam, whom help me out for this second service. Definitely they are the best.
Sheila Armfield
4 years ago
Adam T. and Kal W. came to our home and got our drainage system unclogged, got in touch with our insurance company, got the contamination removed, got the area cleaned up, and prepared it for replacement! Their professionalism and efficiency were second to none! We want to thank them for a job excellently done!! We would not hesitate to recommend Roto-ROOTER and these two amazinggentleman to friends, family, and to everyone!
I needed roto rooter for a backed up sewer pipe and they were able to quickly help me out. The technician who came, Marquis, was very professional and explained everything that he would need to do upfront and what the cost would be. I was very satisfied with the service and would have no problem recommending them to anyone.
They did a great job but $600 was a bit pricey they were here for only 1 hour! Hence 4 stars due to the price.
Sean (Shawn?) was fantastic. Super cool guy and took time to explain everything, including what I could do to prevent a backup in the future. Hopefully this won't happen again, but if it does, I'm calling Roto. Smooth experience
Vida Christian Church
2 months ago
All I can say is thank you for your same day fast response. The techs are true professional. Even though it was a complicated problem (kitchen and bathroom), they were able to solve it in less than an hour. Very please with the outcome.
Alicia Raniola
a year ago
The guys were prompt and through. They were kind to my mother with dementia. The price was a bit high but I’m thankful she now has hot water again.
Frank Adragna III
a year ago
Aaron did an excellent job fixing our clogged sinks. He was professional and informative of the problems causing our sinks to be clogged. I recommend him to anyone.
Raymond Ferrara
a year ago
Alex the technician was the best! RotoRooter charge was a bit steep but prompt and courteous service.
My basement had water in it. Roto Rooter came and evaluated the issue and relayed the information to me in a very detailed manner.Jenner was my technician and he was excellent. He clearly communicated the issue to me and how he would resolve it. He was thorough and made sure the job was done correctly. He's a true professional.
Maxwell was an outstanding technician who was professional, courteous and knowledgeable. I would use them again and specifically request Maxwell. Great service.
1st the plumber Dominque who was supposed to be at my house by 7pm showed up at 9:30pm . He was very fouled mouthed saying M/F this and that . He opened the celling and tightened up the U trap and used some putty . He said it was an $800.00 job but he will give it to for $350.00 . He said on the paper work he would give me credit for $220.42 and the rest had to be in cash so the boss wont find out . He already performed the service so I had no choice but to do as he requested. The work was sloppy and he never cleaned up his mess. He did fix the leak as far as I know . Be careful of this scam artist . This company has scam artists and thieves working for them!!!!!!!!!!!!
In-Sheng Cheng
a year ago
Very professional, takes time to explain how the system works. Very glad to have them installing my hot water heater.
We got main drain pipe clog and the response time is super!! Scott is the best— he arrived in 10 mins and identified the problem very quickly and got all the things fixed. Very professional, super easy to communicate with, definitely 5 star service and I will recommend the service to all my neighbors!
They showed up during the stated time. The plumber was professional, neat and responsive. Cost of repair was a little on the high side.
Michelle Linares
5 years ago
Mike came over to help us with a backed-up sewer line. He got here right away (unlike the other plumber we had called earlier who never showed) and then proceeded to answer all of our questions and help us through our problem. He was courteous and totally professional. I would definitely feel comfortable recommending Roto-Rooter to anyone in the area with a plumbing problem.
Martin Gliserman
11 months ago
Cleaned and relined sewer pipes inside the house and between the house and the street--the pipes were 100 years old, had roots and rot. It was wickedly expensive. Clean up was not optimal. And for all the work, one line was never examined and now is clogged up from all the other work. We'll see how RR addresses the problems.
I had a partial blockage in our sewer drain from our Kitchen sink and laundry room. I gave roto-rooter a call and Peter (#2031) can out that same day. He was professional and explained everything as he worked. He got our drain flowing smoothly again and even took the time to teach us about preventive care to avoid issues in the future! i would recommend them.
Chris D'Agosto
5 years ago
We had a VERY clogged kitchen sink that I could not get to clear. I tried using a power snake and was just not able to move it. I called Roto-Rooter and they had a technician on-site in less than an hour without any charge for an 'emergency' visit.. Wilner was great! Professional and friendly with lots of knowledge. He ran the snake from the second floor kitchen all the way to the main in the basement and was able to clear the blockage! It probably took longer then Wilner expected but he never stopped smiling. I would use them again for sure and I'll ask for Wilner directly - for a messy job, this was a very pleasant experience.
Morgan Sussman
a year ago
Extremely attentive, professional and timely. Good price, too! Nothing was a surprise. The technician had called me throughout the repair keeping me updated on findings and costs associated.
Robert Iantosca
4 years ago
Peter Skubera - I made sure to get his full name - was awesome. He waited for me to get home from work 10 minutes late, diagnosed my issue in about 5 minutes, ran to Lowes and got me a new faucet, came back and installed it and took away the old one. How long to do all this? Less than an hour. Friendly as can be too.
Teri Sofair-Fisch
4 years ago
They came within the hour and fixed our problem. Got us in touch with restoration department as well. Were very knowledgeable and easy to work with.
Kristie Elizabeth
4 years ago
I came home after a long day to find that my family was sitting in a home where the kitchen sink was backed up and the toilet had overflowed. I called the plumber who I've used for ten years. They would be there between 9 and 10. I was fine with that. I needed to get the issue resolved. I got a call at 8:30 pm. There was a larger more important client that they were attending to. I googled emergency plumbing and called Roto-Rooter (I should have remembered them from the commercial, but I digress.) I had someone at my home within the hour. He was respectful and courteous and took care of the problem promptly. He explained what he was doing in advance, made sure I understood the pricing, and even asked the upstairs neighbor not use the water during his work. I won't be calling my old plumber the next time I need something done.
Professional. Smooth and clean. Communication was good regarding the issue and remediation plan. Didn't try to oversell unwanted services. Well experienced team and honest crew.
Alex was terrific. Very professional and friendly. He explained each step and made sure I was informed and comfortable. He cleaned up very well.
Ellen Greenhouse
a year ago
I found the people who work for Roto Rooter, pleasant, dedicated, knowledgeable. And efficient. Very easy to work with. They encountered a problem and stayed until it was resolved at 1:00 AM
Daniel Goldstein
5 years ago
Service was prompt. Cleanout took much longer than expected but was not due to the technician's lack of knowledge, just a difficult job. Jobsite cleanup was relatively good and the technician was pleasant to deal with. The only regret was the price. It though it was a bit exhorbitant .
Water heater wasn't installed properly which led to a gas smell in my basement. My wall, floors and Fire Extinguisher hook were all damaged by the workers.
The technician was excellent but I thought he should have had an assistant. The work got done perfectly, he knew what he was doing, very courteous and knowledgeable. I was very pleased.
Michael De Leon
4 years ago
My mother and I found a huge leak in our utility room the other day, we had no idea what happened so we called them up today and they sent Peter Skubera right over on the dot. From the beginning he was a nice, humble man who only wanted our issue to be solved.He quickly identified the issue, which was our fridge line. He solved it instantly and our leakage stopped. He pointed out that if we didn't realize it was the fridge line, we could've had a lot more damage.All in all Roto-Rooter did a wonderful job stopping the damage, and reversing everything that was done for such a good deal too! Peter was just happy that we were able to solve our issue and I am very thankful for this company. We will call again if there's any further issues!
kera martynuik
a year ago
I had a great experience with this company. I had called them with an emergency sewer line back up at a rental property and they had someone out there, in less than two hours. I was extremely impressed with the professionalism and quality of work.
Peter arrived just after he called to give his estimated time of arrival and from the moment he said hello, he was professional and courteous with just the right amount of excitement that you could have for a job like this. He fixed the issue quickly and efficiently and did a full walk through of the pipes and went as far to attempt a fix on the garbage disposal. It ended up being an electrical issue so once I told him that I was certified to fix those issues, he told me what parts I needed and the friendly reminder to flip the breaker. If we ever need their services again, I hope that we get Peter. Great service with great workers and 10/10 for professionalism.
Osvaldo was very professional and helpful to a first time homeowner! The company sent out a worker the same day and got the job done in a timely manner.
My Roto-Rooter team that consisted of Adam, Hansy, Kenny and the cleaning crew was phenomenal. They went above and beyond to ensure that my issues and questions were resolved. Their level of professionalism is unmatched and I was really impressed with their work.
Paul arrived right on time. Did a great job in a timely fashion. Was very pleasant throughout and cleaned up thoroughly.Very nice work.
Tina Houston
10 months ago
I want to send an review you have a great person on your team very acknowledged and experience with his job details. Thank you
Lou Fernandez
4 years ago
Called for a sewer line backup; was given a 2-hour window for arrival with a call 30 minutes prior to arrival. Received the call back in just under 1 hour and the technician arrived on-time. Problem was diagnosed and corrected within 45 minutes of arrival. Very happy with the service provided, and very happy with the technician who provided details of the problem at every step.
Patrick and Dustin were professional, explained what they were going to do and the cost. I appreciate their promptness and making sure the problem was resolved before leaving. Cleaned everything after fixing the problem and ensured another person was to come out the following day to scope the sewer pipe. I used another service and regret doing so. I will always call Roto Rooter for all of my plumbing problems going forward. Thank you
Alex was amazing! My toilet was not flushing + my shower floor was backing up with water. Alex quickly diagnosed the problem + cleared the pipe blockage. He was fast, knowledgeable + very personable. I would absolutely hire him again for any plumbing job. Thank you Alex.
Had a blocked main line backing up our clothes washer. Called on a Saturday and given an appointment for 12-4pm on Sunday. Got a call a few hours later and was told a technician was in the area and could be there in about 20 minutes, so agreed to that. Roderick arrived within a half an hour, smiling and very friendly. He listened intently as I described our situation then assessed the problem and formulated a plan to fix it. He gave us and estimate first, then began working. He explained everything as he went about his business, always with a smile and willingly joking and laughing with us. He was very efficient and the job was completed quickly and to our utmost satisfaction. It was truely a joy to have had Roderick from Roto-Rooter fixing our drain problem.
Jo Ann Gaspar
4 years ago
Everyone from the receptionist to all three teams that enter my house made this terrible situation a lot less stressful. Mark Liszewski walked us through what they were going to do and in what order and got us all set up with our insurance claim. Ramone walked my husband through the snaking and scope of our pipe, Joe Gambino with his team broke down what damage we had in our basement and what needed to be done, Joe Larosea explained and managed the old pipe removal and repairing and replacing of it from our front lawn . The guys (Bill and I didn't get the other guys name) that came to pick up all drying equipment from our basement on a Friday night waited pertinently for me to let them in because I was stuck in traffic. I cannot say enough nice things about Roto Rooter on 80 Veronica Avenue in Somerset. I would 100% recommend them to family and friends!
Gennadiy was awesome; very professional and extremely courteous. He took the time to explain everything and showed me what was wrong. Please hire more people like Gennadiy as he would be a role model to his colleagues.
Main drain backed up 8:00 pm at our house. The local plumber could not work on it till the next day. I looked online and found Roto-Rooter, and it said available 24/7. They came right over and proceeded to clear the drain. It took a lot of effort but the Technician stayed with it. Finally got through the clog. The Tech was pleasant and courteous, took all precautions to avoid a major mess. I was very pleased with their service and would not hesitate to contact them if I need them again in the future.
Roxanna Miller
a year ago
The guys has been real pleasant real thorough absolutely awesome great thanks very good service.
Regina Castrorao
2 years ago
Osvaldo machine cleaned the main sewer line. He was respectful, very professional and worked hard on the solid grease buildup. He is highly recommended.
We had an urgent issue and they were able to come right away. Call center and responding plumber so nice and everything was taken care of quickly and expertly. I won't hesitate to call again
just want to say thank you roto rooter one for coming today when i called got me out of jam. then you guys sent of the most professional men you have level headed well spoken professional kept his cool while having a livid resident that just gave birth is not easy thank you again HANSY 969 is exemplary plumber is what you expect when you call a national plumbing company.
Marie Benjamin
2 years ago
The plumber was quick with my pipe repair. He was professional and explained the process to me. He also cleaned up after the installation. I would recommend this company for all plumbing repairs.
Andrew Anderson
7 months ago
That issue with our sump pump. Roto-Rooter was quick and responsive and got it resolved within 4 hours.
The plumber came timely and did a great job with the clogged drain in the toilet. He gave some helpful advice for further toilet maintenance as well.
jennifer cottell
a year ago
Peter was so timely, professional and quick. He walked me through everything that he was doing and I trusted his expertise and recommendations. My faucets and toilets were running smoothly and he cleaned up in a professional manner.
Called and scheduled an appointment, including request for a COI at condo 99 hudson. This happened 5 times and the person on the phone always promises to send the COI but just MIA. Absolutely horrendous service. They’re like the Anna Delvey of plumbing services. Don't waste your time.
The repair man, Robert, was efficient and detailed in explaining the issue and resolved the issue at hand. Though it seems to be an ongoing issue at the moment, his responsiveness has helped lighten the situation at hand.
He was great! He came really quicker and resolved my issue! Hansy is the best!!!! So glad my issue got resolved!!!
Pamela Peterson
a year ago
Great job on an emergency sewer pipe cleanout and re-line. Prompt and professional. Price quoted is exactly what we paid. Very satisfied!
Roto rooter responded to my call on a frigid night and did everything within their abilities to successfully fix the problem. I'm very happy with the friendly technicians and professional work.
Colleen McLaughlin
3 years ago
Do not use Roto-Rooter. They come in with the goal of trying to do a service you don’t need and charge you thousands of dollars. Find a reputable local plumber. The rep from Roto-Rooter we had was very nice and professional, but working the company angle I’m sure.
Alex did a wonderful job and made sure the kichen sink pipe was unclogged and cleaned. He also provided some advice on avoiding future clogging problems. He had the right tool to do the work.
The guy who came was great but over $600 to snake one drain is ridiculous and I can't afford to ever call you again
The plumber went above and beyond to do everything he could to help me with my plumbing situation. He was thorough, polite and very mindful. Of the three plumbers I have had with roto rooter he was the best. Thank you!
Michele O'Connor
a month ago
Technician was friendly and informative, however I felt it to be very expensive for only a half hour worth of work.
I am always pleased with Roto Rooter services! The technician was professional and kind. I highly recommend!
Tammy Tramontana
a year ago
Leo was on time, very nice and very professional. He explained everything he was going to do and fix it perfectly. We will definitely be asking for Leo for any future issues with our plumbing we may have.
Had standing water in the basement but it appears to have been coming thru outside.
We received a call to let us know when the technician would arrive. We were kept aware of any delays. The driver arrived on time and informed us of what the job required and the possible cost before he began working. The technician talked us through the process and cleared the blockage in the drain. He was on site for around 60 my minutes. He worked cleanly and returned the site to the same condition he came in to.
Ottavio Demilio
9 months ago
Victor (#3428) came for the service, he was excellent! Cleaning, speed and professionalism all rolled into one. considering that was a Sunday, everything is truly remarkable! I’ll use this company again if I need.
Dr. Juby Jacob
9 years ago
I am not one to usually write reviews unless service was exceptionally good or really bad.In the case of Roto-Rooter, I was very impressed their superior customer service and technical expertise. The service they provided, their timeliness and professionalism were far better than the other 3 providers I had called. The service technician that I worked with was Rod Thomson. He was by far one the best plumbers I have had the pleasure of working with. He was kind, courteous and extremely fair. His customer service was exemplary. His honesty and sincerity really made me feel at ease. Roto-Rooter provided a free estimate, unlike many others. There weren't any scare tactics used or any sort of pressure to have to use their service. Furthermore, their pricing was super fair. They really try to work with the customer to ensure that the work gets done well and everyone is happy. In addition, the one year service guarantee was an added plus.I want to personally send my heart felt gratitude to Rod Thomson and Roto- Rooter was having such individuals as part of their team. I would not hesitate to recommend Roto- Rooter to all my friends and family and I would, without a doubt use Roto-Rooter again for my plumbing needs.Thank you again!!
Matthew Jones
3 years ago
Great experience with Roto-Rooter, they came quickly and dealt with the problem. They were very helpful and friendly. Thanks Bryan for all your help. Tech #3242.
Dennis Schiefelbein
4 years ago
First of all, this is an unsolicited review. I am a 69 year old man living in my house for 35 years, without having any major plumbing problems.My problem began on a Saturday afternoon when i noticed a ‘smell’ emanating from my basement. When i investigated, I discovered the worst, sewage was oozing into my finished basement! I was in a state of panic. I did not have a family plumber so I had to go to the yellow pages. I decided to call ROTO ROOTER due to familiarity. This was the best decision I made!The receptionist was knowledgeable, asked me a few questions, and had a technician to my house within an hour. Troy immediately got to work on my plumbing problem. This is where ROTO ROOTER separates itself from other companies. A Water Restoration Specialist, David Jones (Tech #3620) , came out while the technician was working, introduced himself, asked for my home insurance, and immediately assured me that I was covered for damages but more importantly, what steps had to be done to get my basement restored. In short, within 3 days I had my plumbing fixed, basement cleaned and sanitized and all the damaged material carted away.All this involved a very professional team that I would like to acknowledge. Besides Troy an advanced technician, Francis, came out the next day to double check the original problem. Additionally, a restoration crew came out on Sunday to complete a major cleanup. Headed by Joseph Gambino, a 3 person team, (Bobby Tech# 4727, Maribel Tech# 2545 and Jose Tech# 4808) did an amazing cleanup and sheetrock removal, as well as disinfecting the entire area and using numerous fans and dehumidifiers to dry everything out. Lastly, air technicians ( Billy Tech#3976 and Frank Tech#2956 ) also came out to check the air quality each day during the process,What could have been a nightmare was reduced greatly by this great ROTO ROOTER TEAM! Thank you!
Amazing work by nelson with installation of new faucet. Extremely satisfied with his experience and work
Erica DeMarco
9 months ago
They are a bit more expensive then other plumbers but when it comes to a clog they always fix the problem. They have all the right equipment. I would recommend and definitely call again.
Came within one hour and were thorough and explained well, very professional
Sayrewoods Events
a year ago
Professional - Joel was informed, professional & friendly.
Fixed pluming problem at shop-
Excellent representative for Roto-Rooter
Brian Macdonald
3 years ago
Roto-rooter was quick to respond and fix an issue on Thanksgiving. The plumber was very friendly with a house full of family. I would use them again.
Appreciated Scott's sense of urgency and attentiveness to our situation as well as his honesty. Very amiable and very informative. Would totally let him snake my pipe again
very please with service that was done with this company. Paul work well and and fix unseen problem as they came up, a bit pricey but the work was great and the water is flowing.
Aaron was very friendly and professional, He worked efficiently and quickly to unclog my toilet.
Very professional and upfront about the costs. Worked very hard and kept everything incredibly clean. Efficient payment method with a credit card (no need for a check). Definitely would use them again.
Megan Wintersteen
a year ago
Great customer service. Only deducting a star because I thought it was a little pricey. Everything else was great.
THANKS FOR SAVING THANKGIVING!!!LIVINGSTON, NJ / JERSEY CITY LOCATION...... So here it was 11:30pm the night before Thanksgiving and I had water coming out both my kitchen sinks, my washing machine and my water softener unit. I have never been a customer of Roto-Rooter but at the advice of my handyman he suggested its a job that needed professional help so I called ASAP. I was told I would have someone at my house by 1:45am. Not great but with no alternatives I said that was fine. I'll be honest. I had low expectations for the level of service I'd receive on a call that would likely srtat at 2am and go until the wee hours of the morning... the night before (or morning of depending how you look at it) ThanksgivingI got my call around 1:30am and Harun Alsuteisha said he was in the driveway as I'd asked of the dispatcher since there are 3 kids under five asleep along with my wife, visiting family and a dog. Harun was nothing but professional and courteous. He diagnosed the problem, explained the solution and laid out the cost of service and the 6 month service guarantee. With little alternative, I agreed for him to move forward with finding the blockage and correcting the problem.It took time to fix this and it was getting later and later. However Harun never seemed to be rushing simply to get the job. Unilke experiences I've had with local plumbers since moving in, he suddenly changed the diagnosis to something far worse that would cost more money. In fact, shortly after he began draining water he thought of a more efficient way to fix things.Today is Thanksgiving and for all the many things I'm thankful for I will now also add Roto-Rooter and Harun to my list because without him I'm not sure if my family's first Thankgiving in our new home would have been able to have happened.So thank you Harun and thank you Roto-Rooter.
Cliff Hilton
3 months ago
Arrived sooner than promised, repaired the drain sooner than promised and it's guaranteed for six months.
Many Thanks To Roto-rooter and John (tech 2429).Major problem with drain and called for Roto-rooter. John was there in less then 2 hours and was able to clear major clog in pipes. Thanks Again!G.Carter
Marc Casupang
8 years ago
A pleasure to deal with. Easy scheduling either through website or by phone. I scheduled by phone. I got an email confirmation of my scheduled appointment. On the day of the scheduled service I got a call from a nice lady telling me that they're running a little late. Then got another call telling me a tech will be arriving in 15mins, which he did. Very professional and organized. They also emailed me a detailed receipt after the service.Tech Joseph is a great guy. I was lucky to get him. I had a clogged sewer pipe. He knew right away what to do. Very knowledgeable.I only gave 4 stars because there's NO service guarantee, due to my sewer pipe having a running trap. I was given estimates for jetting and excavation ($5k).
Tiffany Giles
4 months ago
Antonio our plumber was a fantastic technician. He listened to our concerns and checked out all the pipes to see what our issue was. He was very friendly, knowledgeable and went above and beyond. While I am not looking for any more plumbing issues, I would have no problem calling rotor rooter to handle it, especially given the time and care that Antonio took with our problem.
We had the pleasure of having Mohamad come do this work for us. Mohamad was efficient, knowledgeable, super kind and professional. Overall we had a great experience with the company, but mainly the attention given by Mohamad. Cannot speak enough of how great his service was.
amalia.garced garced
a year ago
Best Quality of service by far. John C. was here before the estimated time and he was able to fix the issue in a matter of minutes. Best quality and customer service by far.
I made the apt. Right on my phone. They called to let me know a tech was en route. Pat the tech showed up. He was personable and professional. His experience led him to quickly diagnose the problem, explain all of my options and pricing and once we made the decision Pat diligently set to task. He stayed for about two hours and expertly fixed our clogged drain issue. I would use this company again. Pat is a credit to this company!
Very thorough, professional and expensive. But I could get service within a few hours and not in a week.
The plumber was excellent!
Peter #2031 was prompt, work was done cleanly and quickly. I felt lucky they had opening same day as my call. All this done while training a new team member.
$624 (after coupon) was ridiculously high for a clog. I can't recommend and I won't use again. Serviceman was very nice. 3 stars is due to the price.
Leonardo Duran
7 months ago
Excellent service - showed up within 1 hour and fixed the problem quickly and completely. The only downside is that it was very expensive.
Nelson and Jesus were extremely professional, and communicated clearly, both as a team and with me.I did not expect Nelson’s forward thinking, cleaning the floor almost instantly after soiling. They were both very friendly and were able to answer all of our questions. After it’s finished, it’s almost like they weren’t here.
christopher menasche
2 years ago
I got charged $300 to glue piping... I have two other leaks that I was told could not even be fixed on the spot and they would have to come another day. This was robbery, I strongly suggest using another plumber.
Osvaldo from Roto Rooter did a very professional job replacing a broken sump pump, he was extremely courteous and took his time explaining what he was doing, He patiently answered any questions we had. He made sure it was running well and cleaned up afterwards before departing. Would definitely use them again
ANTONIO VARGAS
a year ago
Dimitriy did an excellent job installing my new water heater and making sure there was no gas leak.
I had a major blockage in my main drain with dirty water backing up. Rotor-Router was very responsive and Nir arrived within one hour. He diagnosed where the blockages were and spent a good 90 minutes working his magic to clear them. He then took me through the problem in sufficient detail (showing me one blockage on the camera he ran down the line) and we had a good discussion on options for a longer term solution. Nir was professional, good communicator and I would recommend him without reservation. Bill Godfrey
Debbie Durand
4 years ago
The serviceman, Jenner was polite, professional and courteous. I was only surprised by the cost of the service. at more than $500 it seemed excessive for clearing a slow running shower drain.
Aaron was both professional and knowledgeable. He had to remove some baseboard and wall to get to the sewer value. He was careful not to cause too much damage and cleaned up everything after himself...oh and he fixed our clogged drain!
Vincent is courteous, professional, answered questions well. Only I got call he would be here 30 minutes turned to be an hour, probably rush hour traffic. He deserves 10 stars!
Marta Zarkowska
10 months ago
Shawn was very knowledgeable, efficient, and showed courtesy. He fixed the problem quickly and gave us a lot of good suggestions on how to avoid the same issue in the future. I recommend Roto Rooter to anyone with plumbing issues, I had a very good experience.
I was very happy with the knowledge and professional service the technician provided….price was hefty , but as they say “you get what you pay for” and I feel , the knowledge and skill of the technician was worth it !!
I had a gap between my toilet and sewer pipe. The plumber came secured the toilet and repaired the gap. This is the second time he came and was very helpful. Be aware that their dispatch doesn't give them too much information or give you a lot of information when you request services. So when the plumber comes out so be prepared to explain or have them come back & do the repair. They also have upfront pricing which is good for something expensive like plumbing.
Barrett Barrett
10 years ago
Laundry sink would not drain. Not knowing who to call settled on Roto Rooter as it is a national chain. John came and diagnosed the problem in minutes and cleared the drain in under 15 minutes. Was given a price up front and a 6 month guarantee. Hope I don't need this service again but was happy with our Roto Rooter choice.
jessica costantino
a year ago
Gennadiy was the plumber who came to my house and his work is as wonderful as his smile! He was understanding of the dire need to get the water flowing again and immediately went to tackling the issue. He was able to troubleshoot the issue and based on his precision skill level he was able to get things back to working order in minimal time.I would recommend Gennadiy to customers, matter of fact if ever I need their service again, I would request him.
Brian Punturieri
4 years ago
Hansy (969) fixed a problem another company could not. He was very knowledgeable and even told me other issues that I should address in the future. Needless to say I'm never calling that other company again besides to get my money back from their terrible work. Thanks roto rooter!
Outstanding service once again from Roto-Rooter. Our technician , Peter, was excellent. He was friendly, courteous and very knowledgeable. Based on our experience with this company, we certainly will be using them for all our future plumping needs. Thank you Peter and thank you Roto-Rooter!
Cheryl Halpern
2 years ago
The servicemen who came to my home were knowledgeable and courteous. They shared their expertise with me so that I am more informed as to what to do going forward.
It was Friday night that our kitchen sink clogged. We tried everything we found from google/youtube, including snake (manually run), hot water, drain opener, and none of them worked. We started calling plumbers the next morning, but none of them would be able to come until Monday - it was a weekend, until I call Roto-Rooter, which my wife found from the internet, and, the technician did show up in 1 hour after the call! In less then an hour, after they running the snake 50 fee deep, it was fixed and our rest of weekend was saved!
Bernadette Zasa-Fauske
10 months ago
My technicians were the best. Professional and very experienced. Would definitely recommend them.
Rod is pleasant young man whom obviously wants to do his job to perfection. He was methodical in identifying the problem and was deliberate in fixing the severely clogged main drain in our house He checked and re-checked to make sure all was in working order before he left.
Julia Puleo
10 months ago
Antonio was so friendly, respectful, helpful & knew exactly what he was doing! Great experience thank you Antonio we appreciate it!
Jamie Wright
9 months ago
I appreciated the quick response and how professional Paul Rasmussen was. I will request him for future needs. He was also considerate of keeping things clean. The cost comparison with independent plumbers was also a factor in the five star rating.
Michael Burgess
a year ago
Aaron the technician was awesome. He know where the problem was and made sure the drain was working properly . He was very thorough and explained what the problem.
The service was great. The technician showed up quickly, fixed the issue even faster and was a total professional. I can’t think of anyway it could have been better. 10/10. Thank you!!!!
Maria Nikolova
3 years ago
I called Roto-Rooter to install a brand new dishwasher in Manhattan in the place of an old one which doesn't work anymore. All the connections were in place they just had to switch the dishwashers. They came next day to give me estimate. The guy told me this will cost $575 plus tax....??? To install a dishwasher ? This is a daylight robbery. I immediately refused to use their service. The only reason I called them is because my coop building requires licensed plumber. Home Depot chargers for same service $160.
Latesha Williams
9 years ago
My landlord called Roto-Rooter... They came out ASAP to my Newark, NJ address... As soon as tech #383 entered the kitchen and looked under the sink he already knew what the problem was. He was very clean and professional. He cleaned the area before starting and cleaned up after himself when he finished. I will always and forever call Roto-Rooter for all my plumbing issues. I just hope I can get the same person #383!!!
Roto Rooter-Middlesex was quick to respond to our clogged shower drain. We were lucky to get a same day service in the morning that we called. Antonio and his co-worker were very polite and professional and were able to fix the issue with our shower drain without a problem. they had no problem putting on shoe covers and wearing masks to make sure that we were comfortable. I sometimes get dirty looks from technicians from other companies when I ask them to wear shoe covers or masks, but Antonio and his co-worker were so nice that we didn’t feel any guilt for requesting them to wear protective gear. We are very grateful for their service and highly recommend them.
The service technician was great, came on time and professional. But the price for an hour of service was extremely high.
We used a few companies to try to diagnose a plumbing leak that we had for months. It was very frustrating, we had to open our kitchen ceiling and spent a decent amount of money getting different plumbers to come out to no avail. Finally we called Rotor Rooter and Almin came and within minutes diagnosed the leak as coming from defective radiator valves. He fixed the issue and had the perfect temperament. It was a true pleasure working with Rotor Rooter and the plumber Almin. While I hope I do not have these issues moving forward, if I do I know who to call.
I scheduled the meeting online in the morning. They called to say a technician was in the area and could come sooner. Rod arrived within 30 minutes, had it fixed within another 30 minutes, was very knowledgeable and polite. Great job!
Kristin Plastine
6 months ago
Excellent service! Very happy! Professional and timely! Thank you!
Very responsive and extremely professional and knowledgeable! I’d highly recommend them. Yaniv, was so helpful and caring. Thank You!
The service is good. Although very expensive but considering that from the moment I booked the service online till the moment the service was done it only took 12 hours, so the money might be worth it.
Michael Barnes
a year ago
The experience was horrible. It took 4 hours for someone to come to the house. 2 hours to clear a drain that was not cleared! Two days later the clog appeared again and what I was told was your technician won’t be available till Saturday. It’s Thursday, I can’t wait till Saturday send somebody tonight. Fours later a technician came and he wanted to charge me almost $600 to clear the line that I already paid to get cleared two days ago. Did I mention he didn’t look happy coming to my house that late. I told him I just paid $2200 two days ago for clearing a line that’s not cleared and I’m not about to pay you $600 for clog that was never cleared. I said to him when you ran my American Express card there was no hesitation in payment in the going thru. What’s the problem now? He called his supervisor and at this point it’s after 10pm and he ended up doing it. So the technician said I’m going to put a work order in for someone to bring a camera to look into your pipes. I called RotoRooter Friday morning and customer service said to me I will have a supervisor call you within a hour to schedule for someone to come out with the camera. It’s Saturday morning now and this survey popped up on my phone. I still haven’t gotten a call from the supervisor! So i rate my experience below poor.
Najae Kendall
3 years ago
I had an unfortunate pipe burst in my basement, water began to flood quickly. Looked online for several places and no one had any availability to send someone over asap. I called Roto-Rooter and they were able to send someone right away. I mean like within the hour. Their worker Edgar came into the house to evaluate the situation and sprang into work. This guy was so very understanding and provided me step by step details of what needed to and walked me through it as he was repairing the issue at hand. He showed true love for what he was doing and helping people. His kindness and responsibility with everything I faced made me feel so much better. He even made sure the water drained out of the basement and floors were dried prior to the finalization of the job. This dude was excellent over all and if any future issues arise. I will be sure to call them and ask for him directly. Thanks Roto-Rooter!
Mariel Quinones
a year ago
Joel was very knowledgeable and performed excellent work. Very perfectionist and thorough. Would recommend Roto Rooter and him again to anyone.
Had a great experience with the Roto Rooter Technician, Victor (#1301, Somerset Branch), on Saturday, May 9th. Victor was the consummate professional. Each and every time, he entered the house, he would cover his boots. He was meticulous with both his work and clean up. He took the time to explain everything that he was doing to resolve our issue. He was working under the kitchen sink, and after completion of the job, even took the time to using cleaning supplies to ensure the cabinet was spotless. Victor had a pleasant attitude, too. When you are dealing with customers having a plumbing issue and hosting a party the next day, it can be a stressful environment, but Victor alleviated our concerns. I was very impressed. He would be my go to guy the next time I need to call a plumber. Thanks, Roto-Rooter!
LeAnne Calabrese
a year ago
They were very professional and hardworking to find my plumbing issue. They left my home clean and my drain clog free. I would definitely call them again if I have any plumbing/water issues again.
Venissa George
11 months ago
Aaron was very informative, efficient and professional, job well done. He came in asked a few questions about the issue I was having and in no time.... issue was resolved. Thanks for a job well done Aaron...
Complete and utter rip off. They came to inspect a broken sewer pipe out to the main about 43' out. While the pipe was broken the repair cost estimate was $9000. Another plumber was willing to do it for 3 and the township was willing to do it for 4. How can you justify such an up outrageous price?
Second time using Roto rooter and I am a satisfied customer! The plumbing technicians were very professional and got the job done right! They even arrived earlier as I hoped they would. Everything from the pricing to the quality of service was top notch! Highly recommended to any one looking for quality service from the professionals! Thanks again guys, no more leaky pipes! 😀
Paul R. (Tech# 5350) was my tech that showed up on Saturday. I described the issue with water overflowing from the discharge pipe that ran from my sump pump to the sewer line. He was very knowledgeable about the issue and we both discussed the issue as probably roots growing in the pipe line. He described to me what he would do and the cost. Also offering discounts that I didn't know about. After snaking out the line (both of my sump pump lines) and using a camera to make sure it was clear, he cleaned up and replaced the piping. I offered him something to drink and he packed up. He was a great tech and I would recommend him to anyone.
I had a leak in my home and the two young men that they sent located the leak and fixed it which stop my nightmare of water leaking through out my kitchen Scott and Drice not only did a great job but they were very professional and explained the problem step by step.
We were checking in on my elderly MIL when we were shocked to see water shooting out everywhere when the washer started to drain. Roto-rooter said they would be out within two hours but were there in about 25 minutes. Great service - it turns out that there are some roots growing in the drain. Mike G. fixed the immediate problem and gave us advice for a permanent solution.
Yasmeen Nuzhat
11 months ago
The service was very good. Nir went above and beyond to ensure that everything was done well andinatimelymanner. The crew was diligent, efficient and professional.
Denitriy was very professional, experienced, courteous and honest plumber. We would recommend him and your business to our friends and families. We would give him 5 stars.
alberto polanco
a year ago
My husband and I had an overflow issue and we were so scared because our basement was full of water. Abe and Robert took out the carpet that was drenched in water, broke part of the wall and dried the floor. Not only did they did an amazing job , they were pleasant and they explained everything step by step. Thank you so much.
Michael Morris
a year ago
The.Tech was beyond excellent and he took the time to explain everything to me?
I would highly recommend him and his conpany.
Thank You ! You
Jasmine Cates
10 months ago
Mark was nothing short of amazing. Very patient and took the time to explain everything.
CATHERINE FORD
a year ago
I have to call for a sewer blockage. The technicians were very professional, knowledgeable and friendly. My problem was solved in a reasonable amount of time. I would highly recommend Roto Rooter services.
The technician did a great job in installing our washer and dryer on such short notice. Handled himself very professionally and would recommend using this company with others in the future.
Celeste Braconi
3 months ago
Antonio was dispatched quickly, fixed our problem quickly, was courteous and clean and we’re happy with the experience overall. Thanks!
Paulina Hammerschmidt
a year ago
Sewer clog causing water to leak out of basement pipe. Came quickly on a Saturday evening, price provided in advance and reasonable especially considering emergency on a weekend. Would call again.
The tech was awesome. Arrived early & worked on line. Unfortunately, we have a shared line & there seems to be a block or break in the pipe and he was not able to penetrate it.
Problem not solved yet.
Richard Kocharian
a year ago
Both Anthony and Floyd did great job. Came on time and were very professional. Thanks!!!
doncollins2300
3 years ago
My Plumber Peter was very knowledgeable and professional. He set me up with the team to address the problem and take care of the cleanup! Great job.
Natalie Fuller
4 years ago
Francis, your service tech. arrived within the time frame I was given. He was pleasant and efficient, he got right to work changing/replacing the bathroom faucet. He left no mess. I would recommend him to anyone.
I called Roto-rooter for sink clog that i thought would be simple, ended up being a six hour job. The tech came in and was incredibly professional and personable. He ended up using almost every auger he had and stayed for 6 hours to get the job done. he went above and beyond what i could have expected. He cleaned up, tested the whole system and made some very good suggestions for my future use.He even had a conversation with my young son about school and wrestling. i would have had him stay for dinner if he had accepted. What a nice man. I would call them again without batting an eyelash.Excellent work ethic and caliber of work.
Hansy, Technician # 969 was really good. He came dressed professionally, he knew how to explain throughout the entire process. He helped me with what I needed. He gave me a good discount since we were just moving and all that, meaning he was very understanding. I highly recommend Roto-Rooter and Hansy as the Technician.
Richard Huntington
4 years ago
Quoted about $500 for a sewer line cleanout. It was more that I expected, but came with a six month guarantee and was getting done now so I agreed.In the process the tech ran the auger the wrong direction, into the house and straight through the side of my toilet. After clearing the sewer line the technician asked me about a leak around the toilet, said it was probably a bad seal. Recommended I take care of it as he works have to charge another $500.After pointing out that there was actually a large hole in the toilet to the tech he agreed to fix the toilet for half the normal labor cost. In this end this was still another $500 ($250 for a $150 toilet and about $250 in labor).I understand mistakes happen, but essentially I ended up paying double for the repair because of that mistake.
The person who took care of my request(sorry I don’t know his name) was very professional and helpful.
Sewer line backed up and starting to overflow the basement sink. Roto-Rooter came out within 2 hours of my call, diagnosed the blockage, cleaned out the pipes, and were done within an hour. The tech was professional and knowledgeable. The service is pricey, but the quick and thorough response is worth it.
NewArk Studios
a year ago
Pat from Somerset NJ area done an excellent work. I recomend him and RotoRooter. Its my first time to call a plumber after 15 years in this house bcoz Im a DIY and your plumber impressed me. Good job
I had a great service tech (Mike G.) here that was direct, smart, kind, friendly and did the job quick. He will be my new go to man going forward😊
Great service, very professional and responsive staff. This is the second time I've hired Roto-Rooter and am very happy a second time!
Amanda Preciado
a year ago
Great experience. Called in the morning and was able to get a tech out right away. Very professional and was able to get a lot work done very quickly. Was a life saver! Definitely recommend for any plumbing issues ☆☆☆☆☆ thank you RotoRooter!
Elaine Crocker
10 years ago
I found that my basement toilet was backed up with raw sewage. I have had problems with toilet overflow in another toilet, and sink stoppage in my kitchen at previous times. For all of the previous situations I have had to pay plumbers who seemingly had solved the problems , but evidently only on a temporary basis.Just before I had the raw sewage problem I had worked on that toilet for a whole week with two different types of plungers, with baking soda, and products sold to me for the purpose of clearing my pipes. I have had to pay plumbers, one of whom had to rent professional equipment because his tools were not solving the problem.The Roto-Rooter employee worked on my pipes outside and inside until the sewage was cleared from the toilet, and until the water from both toilets and sinks flowed freely..He never complained, and was polite, patient, and evidently skilled. He also came soon after I had called the company.He was a clean -cut young man who had to do a filthy job , and he worked on it for hours until it was completely done. I also was pleased to find that my bill was less than I had expected.A day or two later another employee came to photograph the inside of my pipes to determine if they had any breaks or holes that would need repair.They did not.I was given a 6 month guarantee and maintenance information.. I was extremely pleased with Roto-Rooter's service.
Sandi Oyola-Pike
6 years ago
I was getting a bathroom sink replaced when we encounter a clogged pipe that our 25 foot snake could not unclog - so I called on Roto Rooter who arrived in 30 minutes or so - Aaron was knowledgeable, friendly, professional and was able to resolve the problem in 30 minutes - I'm very grateful
Highly professional and pleasant experience. Worker was a pleasure to have in home and dispatch was quick and responsive. The cost was not the cheapest but the quality and ease of repair made up for this. Good work and big thank you to Rod.
Christopher Tsai
a year ago
Franklin was prompt, professional, and courteous. Highly recommend his services when using Roto Rooter
Twice the price of other plumbers I’ve used in the past year. Local plumbers I’ve used in the past year to unclog sewer lines were unavailable so was forced to use these guys. Simple enough job to unclog a trapped line for my sinks. I left my wife home to meet them. They saw that as an opportunity to price gouge. $570 to unclog a trapped sink line. Called at 10 am. Gave me a 2 hour window of 11:30-1:30 and didn’t call to tell me they were behind until called at 1:30. Tech showed up after 4pm. The sink that was backed up over flowed onto the floor and left the mess for my wife to clean. No parts used, all labor. $570 !!!!! Nobody charges those rates. Gouged. Would not recommend.
The technician made me feel comfortable. He was very professional and focused on his job which was done in a very timely manner. I will only use Rotor Rooter in the future if needed
Rachel DeCarlo
4 years ago
Had a leak in my kitchen ceiling from the tub in my bathroom above it. The tech was prompt, identified the issues, and fixed them. I was also shown what water damage occurred in my ceiling by a 2nd tech. Both gave great advice and didn’t try and overcharge or take advantage. The tech Marcus was super personable and was a pleasure to work with. Finding a plumber is always scary and I never get a good recommendation, but I would recommend Marcus and Roto Rooter to anyone!
Jeannette Gabriel
2 years ago
I called this company for a leaking pipe twice. The guy, Isaac, that came did not look to see where the leak was coming from, but claimed that the water is not coming from pipe but through the wall. He must call my insurance for claim, SHAME... The next day I called again and a different guy came and looked very unprofessional, he did NOT even check to see what was wrong with the pipe. He gave an estimate of $600+ to fix the pipe or 1,000+ for a new pipe. He used a snake and I didn’t even have a clogging problem. He charged me $561, he didn’t even finish the job, he left and the pipe was still leaking. I called the company back to have him return to finish the job and they refused. So he took my $561 and left me with a pipe that was still leaking. I had to call a different company to do the job, they charged much less, were very professional and did the job properly. SHAME on you ROTO ROOTER! I want my money back. All you guys do is take advantage of people. I called multiple times to report the problem and no one returned my call.
I called because I had a plumbing emergency that happened on Mother’s Day. They were able to show up early the next morning on time, and fixed my problem. In that I have no issues. My problem is with their prices. I had other small issues I wanted to get address, but I was going to be charged $400 or one issue, plus $500 for another, not including parts. Those prices are insulting. So I had just the one emergency fixed for over $600. If it wasn’t an emergency, and time sensitive, I would have shopped around for a better price. I was dumbfounded by what I was being charged.
Douglas Parker
a year ago
Wilner made magic. We had a very nasty flood. We had blockage and wilner somehow was able to clear the drain to make the water run through smoothly. I definitely will bring him back if I have any other issues.
Rico did an amazing job clearing my kitchen sink.... 5 stars call Rico he's the man!
Dobresa Ruiz del Cain
a year ago
Too expensive for the work that was done. Worker was great but i feel company is just way too expensive. After being quoted price they had to go get parts that I had to pay for. Again work got done but price is outrageous when parts cost 50 dollars.
Arianna Gonzalez
5 years ago
Horrible service, charging us $400 for a service they didn’t do and recommending other service that was way more expensive that we didn’t need, how can you do that???. Got another person and they were able to fix it without any problems for half of price. If you are planning to spend money to feel “secure” this is your place. But get other quotes first because companies like this one often lose clients because of the high prices and the “ recommendations” you don’t really need.
Josephine Peters
a year ago
My plumbing issues were finally taken care of after the first salesperson James P. (goes by Jim) lied about the services he would provide. He took advantage of a single woman with no plumbing terminology knowledge as he told me one thing and then wrote up an invoice for something totally different. The services that he provided of course did not fix the issue. I had to call back several times, which took over a month for a response only after I refused to pay the deductible that my insurance company was taking out of their check. Joe, Peter, and Mike rectified the situation and completed the service that was needed within the same day. Unfortunately, I had to pay for the additional services because Jim lied about what he said he told me. They gave me a small discount because of Jim's money hungry antics, irresponsibility, and lack of resolution with the services he provided. I went with Roto Rooter because they're well known but I'll definitely choose another company the next time because of the expensive pricing and the dishonesty of James P.
Rico was excellent! Cleaned the line out and left it very tidy. Very nice to deal with and completely up front about costs and options.
Jon Tenenbaum
2 years ago
Eric was very professional and friendly. He had a really bad clog to clear and took the extra time to get it done all the way to the street. Overall a great experience!
irekpitan ehikioya
10 months ago
The tech was very helpful and took their time to fix the leak behind my shower drain.
Problem was not corrected, had to get someone else here to fix it, and guess what it is working fine thanks to the next plumber, NOT ROTO ROOTER. I was charged almost $800 for a problem that was not resolve. I was told that in order to fix it, l would have to tear up the street to get to the pipes at a whopping $25,000.00, Go figure. I would NEVERRRR RECOMMEND ROTO ROOTER TO NO ONE. IJS!!!
Cynthia Phillips
a year ago
I had the pleasure of working with John, Joe, Jose and Will. They were on time, worked hard, and got the job done. The process moved along nicely with no unnecessary delays. They were courteous and helpful. No stress repairs and an overall great experience…except for the part where my ceiling was coming down in wet patches! 🤣 Definitely recommend.
Cristobalina Valdes
4 years ago
We had a main sewer line stoppage caused by debris buildup after basement waterproofing was done. I called Roto-Rooter on 12/4/17 and explained the critical situation. The dispatcher assured me they would have someone over as soon as possible. The team arrived within the hour and worked very hard to remove all the cement and stone debris. The technicians were great. Excellent work.
Our technician, Scott, was very professional and courteous. He explained our plumbing problems clearly and was upfront about the price from the beginning. We are very happy with the result and the quick service to fix our pipe. Thank you Scott!
Magdala Andre
2 years ago
Alex was excellent from start to finish. He was on time and very professional. He explained to us what the issues were and all the details needed to repair. And the repair was done quickly, highly recommend him!
The guy came in, we told him our problems. He took a look see and told us 2 situations it could be and pricing. We say do it, and in 5 minutes it was fixed. He was nice and friendly. Just a real pleasure at 10pm when most people just wanna be at home.
Our kitchen drain was clogged, and we needed a plumber fast...we called Roto Rooter, Jersey City, NJ, and they sent John #41-2429 out immediately, he arrived a short time later and had our drain clear in under an hour. John was very friendly and professional. We will use John and Roto Rooter again without hesitation!
Manoli Makras
6 years ago
2nd time that they made an appointment with me and then called HOURS later to tell me they cant make it out the same day. Now i'm scrambling to find someone else to come out today when I'm sure it would've been easier in the morning when i scheduled with them. Will never call them again nor will i ever recommend your company to anyone. Everyone is super nice at first...and then you get the bad news. Horrible way to do business.
Michael Pitera
a year ago
Christian was awesome - literally a lifesaver. Thought we were in trouble when we were halfway into a bathroom renovation and realized the shower drain was clogged. Christian completed the job quickly and in a professional manner - he was also very personable. 100% recommended the service and if you’re in norther New Jersey I’d request Christian.
WILLIAM URBAN
5 years ago
All personnel were confident in their knowledge, professional in their manner, and diligent in their work. Although the circumstances were unfortunate, all those employed by this company were extremely helpful in resolving the various problems that we encountered. I would highly recommend Roto rooter for any job within their field.
Paula Leguizamon
4 years ago
Excellent service today!Shaun was courteous, knowledgeable and efficient. The company gave me a 4 hour window, but the plumber showed up at my door less than an hour after I called. Shaun unclogged my tub and left the bathroom spotless. He even took paper towels and wiped the tub after he finished. I was afraid the plumber would make a mess on the floor, but there was not a drop of water on my floor after he was done. OUTSTANDING service!
Tom Civitello
2 years ago
We called after our main line backed up. RotoRooter was the only company that we called that would come out same day. Window was like 2.5 hours from when we called (8-12). They called to let me know the technician, Eric, was en route, and he showed up right on time (about 9:15). He was incredibly professional and friendly. Very understanding of our frustration, and he got to work immediately. He was very knowledgeable, took took care of our situation and explained everything to me as he was doing it. Our problem got resolved then and there and I'm super grateful. Hopefully we don't have anymore plumbing issues, but if we do, RotoRooter will be our first call.
Air Fryer - Chan
a year ago
I want to start off my review by saying I was a little skeptical about going back to Roto-Rooter after I was sent a snotty plumber last time. I was even considering Continental Plumbing & Heating. But ultimately decided to go with Roto-Rooter as I’ve had prior situations they’ve helped in and they were great….BOY am I happy I chose Roto-Rooter! I had the pleasure to be assisted by a young man named Joel. He was very polite and did the installation pretty quick! He answered my questions and put my worries to rest. He reminded me why used Roto-Rooter throughout the years and why I will continue to use them for all my needs! Couldn’t recommend them enough!
When I called they responded immediately at no extra charge on Easter Sunday, no charge for service call as well, the technician, David was extremely helpful, honest, courteous and professional... Hard to trust and come by contractors like that... a headache that turned positive!!! Thanks David!!
Peter Skubera was my technician. He arrived on time and quickly assessed what was needed to ensure the waste line was clear regarding a whole house renovation project.He gave me a reasonable quote on the cost and was prepared to do the work immediately.He was professional and very knowledgeable.The job was completed in less than one hour.This is the second time in the last 6 months I have called upon Roter-Rooter on 2 seperate whole house renovation projects and both times they exceeded my expectations with cost, promptness and quality of work. I highly recommend this service whether you have a clogged drain or need an older house waste and drains cleared yo avoid a much bigger problem later on. In this day and age it's refreshing to find a company that truly believes in customer service and backs up their guarantees versus advertising hype you find with so many other fly-by-night services.
Carol Chibbaro-Gallant
3 years ago
Linval Hawthorne did an excellent job in cleaning our drains & also a very clogged leader coming from one my gutters. He was prompt, courteous, professional and very knowledgeable. Besides cleaning out all the drains he explained how I should maintain my drains to keep thing running smoothly. He is an asset to your business . I have told many people about my great experience with Roto Rooter.Carol Gallant
I am satisfied with the job Roto-Rooter did in my house and they give 6 months warranty, but it's a little to expensive, almost $600 to unclog the pipes and he did it in 20 minutes.
Marguerite Murad
3 years ago
Someone came out right away, and was kind, quick, and very professional. Good sense of humor too, which is always appreciated when you need an emergency plumber in the middle of the night. The rep who helped me with my call and the plumber who came out were both proactive re: potential health risks, which was greatly appreciated.
Cynthia Rosado
a year ago
I highly recommend Roto Rooter! The service provided by far exceeded my expectations. It didn’t take long for a technician to arrive at my home after reaching out. The rep sent (Joel) was very polite, well spoken & knowledgeable. He got the job done and was in and out. I will be referring Roto Rooter to family & friends. 10/10 would recommend.
Elizabeth Mellen
4 years ago
My basement took on water suddenly, I called them in a panic and a team of competent, professional and timely gentleman showed up. They quickly assessed the problem, fixed everything, they came back to check a number of times. Overall, a WONDERFUL experience. Epifanio, put forth a Herculean effort with his team. They were kind, knowledgeable, and worked around the clock to get the job done. THANK YOU, GUYS!
Mike S was the most Pleasant most efficient worker that we've ever had in our house he explained everything that he was doing and what we should do to keep it clean and what we should not do to be in that position again.#522
Jennifer Gelardi
a year ago
Alex was very good. He came and fixed the problems immediately. Very respectful too.
We have owned the house for 22plus years and every now and then we need to clear roots or whatever from the drains. Things get sluggish. OMG I hate it when water sticks around while I shower! It took a lot of work, extra time and a very helpful conversation with Adam to get these stubborn old drains to behave but I am so happy to say yes rotorooter has cleared out the grease and whatever other gooky gunk was slowing down the normal flow.My suggestion to others is be clear, be attentive and be present. Rotorooter wants to do the Best they can for your home. To be truly happy be clear about what you need.
valentina lozada
2 years ago
Edwin gave exceptional service today! He arrived right on time, was extremely patient and even waited up to 30minutes while I tried to contact owners to provide form of payment. He was very quick and efficient and also suggested a few changes to avoid the issue occurring again.
Garrett Sutter
a year ago
Our plumber Joe was knowledgeable, thorough, and an absolute pleasure. He came our family's rescue at the tail end of a long day for an emergency save. He worked hard to solve this fairly extensive problem. A great service that really made a difference for us. 5+ stars!
Brad Schwartz
5 years ago
These reviews must seriously be fake. The yelp ones seem more accurate. I have called them for three different events. For one, they sent a plumber who was incompetent, rude, and charged me just to investigate the plumbing problem. The kind representative had previously said it was supposed to be free to show up.The next two times were plumbing emergency situations on weekends. They advertise 24/7, however I am 0/2 in seeing this come to fruition. Both times I was told they could not come until Monday.
Diana Rodriguez
4 months ago
I had a bad sewer back up tonight which caused a flood in my basement. I called Roto-Rooter and Antonio came out within an hour. Antonio was great in fixing our problem and very professional. I would use Rotor-Rooters again for sure.
The plumber, Peter, did an amazing job. Diagnosed and fixed the problem quickly. Great service.
Alexy Batista
8 years ago
The experience with the roto-rooter tech was very enjoyable. He was very attentive to my questions and he was outstanding in answering them. He went above and beyond when he was doing the work by being descriptive when letting me know what he was doing in reference to the work. He ended well and explained what I should do if it ever happened again and was very thorough when telling me about what preventative and maintenance measures I should take. He was very amicable despite the work he was doing. Great Customer Service!
Everything went well and then it took 30 minutes before he could bring the invoice from the truck. He was instructed to take lunch before he could present the bill. It took 2 mins to pay. I respect the need to eat but come on
Tech was very thorough and polite. He even brought his own supplies to clean up when he was done. Fixed the issue completely. Would definitely recommend
Very satisfied. I highly recommend Roto-Rooter to any related plumbing services. Peter is awesome, very polite and respectful.
The team that did work on my house was awesome. Great guys, on time, and worked long hours till the job was done! The crew that came out to my house was awesome!
zeneida calcano
a year ago
Gennadiy was great! He identified the problem we had, was kind and attentive! I am so grateful that he fixed our problem.
I had a water leak and they were prompt to respond. Most of the service was completed the same day . I’m happy with their service so far and definitely will use them in the future.
The plumber is great, very efficient, effective and always on time. Used their service twice and I haven't been disappointed by the quality of the plumber and his professionalism. However, Wayne from customer service needs to check his attitude, not sure if he was having a bad day but shouting at customers on email should be unacceptable.
Roto-Rooter answered their phone on the weekend and scheduled the appointment with a two-hour window. On the appointment day, the plumber was running a little late, but called to let me know. The plumber provided a clear explanation and written estimate of the work. Once approved, he did a careful job, including shopping for needed parts and notifying neighbors of the water shutoff. Very nice, very professional.
Service was fine but pricing bordered on the insane for additional items.Charging $535 to clear a simple clog for 10 min of work (maybe) is very very high but since it was a Sunday and they were prompt in coming I can sort of rationalize the number to some degree. However to try and charge the same $535 for clearing a slow draining bathtub is just price gouging and then another $350 to replace a wax ring on toilet is basically piling on. I declined those services naturally. Because of the pricing issues this will be the very last time roto-rooter is dialed on my phone. Trust and fairness is paramount to me and they have failed on both counts.
Unprofessional, not trustworthy, looking after their pockets, not the customers. Get a second opinion right away.
We received excellent service from Roto Rooter handling our repairs. We would highly recommend them for your serviceing and repairs. They completed the job in a timely andExpedient manner. Top quality workmanship.
rachel walker
2 years ago
The tech who came was knowledgeable, professional and caring. He provided me options and no pressure for any service. He worked really hard to fix the problem.
Erik our service repair man was very professional, kind and did a great job getting the job done with ease and talked us through every step of the way.
Daniel Fitzsimons
5 months ago
A bit pricey, but overall satisfactory
Christopher Hegarty
a year ago
Roto-Rooter & Leo responded in less than an hour, were at our Home within 90 minutes and we had hot water 2 hours later!
Quickest Most Polite Helpful Knowledgeable Service Ever. Much Thanks & VERY Grateful, Christopher & Christina.
Jose Molina
11 months ago
the techian me could not resolve the issue, the another person came to try to find where the blockage of the pipa was but could not find it either, made holes in n my wall and I was told they had to dig to find the pipe for the amount of almost $7000 dollars worth of work. I called another plumber and in an hour reaolved the issue under $1000 dollars. I would never ever used or recomend your company to anyone.
Too expensive .Rippoff , Never use them again
Jennifer Klopp
a year ago
Great service. Thorough and efficient. Went the extra mile to make sure I can get the right grate. They called me in the morning to give me approximate time of arrival and then within 30 minutes; greatly appreciated.Used this service again and want to give another 5 star review
They answered the phone and had a tech at my house to clear a drain clog in about an hour! Super friendly, clean, efficient, and functional.
Beth Farrell
11 months ago
We called Roto Rooter to address a clog in our main line. They were very quick to arrive and ended up spending 5 hours trying to unclog the line. The technician, Victor, and the field manager, who came by to assist, worked diligently to free up our line. We are grateful to both of them and highly recommend this company's services.
Lianne Williams
4 years ago
The best experience I could have asked for! The tech Adrian was so great in listening and diagnosing the problem. He explained everything clearly and concisely. And called in his colleague Adam, to assess my water damage. Both of these guys were knowledgeable, friendly and courteous. I will refer Roto Rooter to everyone and anyone who had a plumbing issue.
Johnathan Dinan
3 years ago
Needed some help replacing a tub drain and Roto Rooter was out right away on a Sunday morning to get the job done. I'm very satisfied with the work as well as the promptness and professionalism.
The two men that came out tonight were amazing. They are the reason for the five stars. If I could separate them as plumbers from the company I would because the actual company itself gets a 1 star. They didn’t take my emergency seriously until it resorted to yelling and my family becoming irate. A pipe burst in our house and we were losing water from the entire building. When I called they ran me in circles and didn’t think that it was an actual emergency expect us to not have water until Monday. Thank you so much to the two technicians that came out though. They were quick and informative when fixing everything.
The 2 Roto-Rooter techs came on time to my house to fix an outside faucet that kept leaking. They instructed me on what they would have to do, how much was the repair, how long it would take to fix the pipe and faucet, and reassured me that everything would be covered for 1 year and that replacements themselves should last 30 years or so. After agreeing to the repair and costs, they went to their van to get all the parts and tools. They turned off the water main in the basement, ensured safety by draining any excess water from any nearby sinks and bathroom sinks and also the problem exterior faucet. They cut a piece of the old pipe, replaced it with a brand new pipe with 1 of those handle valve instead of the circular ones, then replaced the old circular exterior faucet valve with a finger valve for quick on or off shutoff. The whole process took maybe 1 or 1 and half hours tops. Hopefully everything remains intact, but as of this moment, I have better piece of mind for the winter months that we'll avoid any frozen pipes and pipe bursts. Much appreciated Roto-Rooter!!
Jihad was great at explaining our issue to us and gave good recommendations on how to address it. He was very thorough with his work. We do not want to have to call back (as we hope to avoid future plumbing issues), but when we do, we won’t hesitate to call RotoRouter based on the experience we had with Jihad today.
Stacey Bradford
4 years ago
Our washing machine back flowed into our kitchen sink the other night. Since it was pretty late, my husband tried to fix the problem but unfortunately it was too far into the line. So we called Roto-Rooter of Middlesex County and in a short matter of time, the service technician Linnal, came to our aid! Not only was he polite and courteous, he also explains step by step exactly what he was doing. Our dog, Sascha even approved! The obstruction was cleared and everything was back to normal. We will definitely use this company again if the need ever comes! Thanks again Linnal! :)
Larry Maitlin
5 years ago
The technician showed up 1 3/4 hours after the 4 hour (noon to 4 pm) window. Dispatch was Of no help clarifying when he would arrive. The good news is the technician was very professional, courteous and knowledgeable. He fixed my issue in the time period he promised - under one hour.
Dijonnay Anderson
2 years ago
We had an emergency plumbing issue and they were able to get an technician out to our home within 45min. He was very knowledgeable and fixed the issue within an hour! Thank you!
Steven Elwell
2 years ago
So professional and reliable, and I never once felt like I was getting taken advantage of or getting the run-around. There's a reason they're a well-known and trusted franchise for this many years -- take the stress out of worrying about who you're hiring and just go with the classic pros.
Monique Headen
4 years ago
They did an excellent job. This is an issue that we’ve been having almost every year ( main line backing up into basement toilet) so we decided to have them use the power jet with the camera. Mr. Ramos was very detailed in explaining to us what we were seeing in our sewer lines( thank goodness no roots or major issues). Mr Ramos was very courteous. I will definitely use Roto Rooter again.
Ben Fiorentino
3 years ago
Our service man Christian came in on a Saturday evening when we had a major issue with water in our home. He identified the situation quickly took care of the problem and saved us thousands of dollars with his quick and efficient service. He was professional and knowledgeable about what was the issue and what caused the issue. I would highly recommend Christian and Roto Rooter for any plumbing needs
Sharon Martingale
a year ago
Nelson and Jesus arrived and quickly assessed the problem and had everything done in under two hours. They were extremely courteous with my elderly mother, and I cannot thank them enough for their work!! Definitely will recommend to the entire building complex!!
Scott was professional and communicated well what the problem was. He answered all my questions clearly and directly
AVOID AT ALL COST. They wanted $3600 for replacing shower hardware (shower head, bathtub spout, etc). The plumber they dispatched (Edwin) came on site and quoted $600 per hour and said it would be a two person job. The quote itself is so excessive, it’s no longer price gouging. It’s outright scam. This industry needs more regulation and I hope one day highly exploitative conducts as such will result in a revocation of licenses and job losses. Also the abnormality of the quote just landed roto-rooter a brand new better business bureau complaint. Enjoy!
Our technician Alex was amazing. Had a great attitude from the moment we opened our door to him. Analyzed the issue we had and showed us how to prevent it from happening in the future. Fixed our clogged drained and checked for any additional issues. It truly was a pleasure having him help us out. Thank you Alex.
Had a technician named Hansy who installed a replacement hot water heater. He was great and made some improvised to get the top fittings to work whereas Home Depot’s installer came earlier in the day and told me they could not do the job. Very pleased with the service provided and the technician was great!
The tech was timely and complete with diagnosing the problem. He recommended a service that resolved the issue the first time. He was also very engaging and patient with my 5 year old daughter. She questioned EVERYTHING the tech did. He explained everything to her, including where water goes after it goes down the drain, all the way to the filtration plant. We had a great experience.
Joel came over the July 4 weekend and performed excellent work. Professional, knowledgeable, and paying attention to detail, he met and exceeded my expectation in replacing the water heater in my apartment. Would recommend him again for any future plumbing needs.
Elio Concepcion
a year ago
The tech, Rob, was awesome. Super professional. He did a great job explaining the problem and how he intended to fix the issue. I can't say enough nice things about him. Best experience with a plumber I've ever had.
Kurtis Liang
10 months ago
Edgar and Josh arrived and are very professional. Offered all solutions. Provided explanations for every option that was going to be performed and respected client requests. Definitely recommend them to others.
Melissa Verhey
2 years ago
Alex is very professional and an experienced plumber. He was able to identify where the clog was (which is important for our condo regulations) and he fixed the problem immediately. He also offered good advice so that we can avoid the problem in the future.
Easy to schedule service to triage low water pressure. Ramon was great - professional, humorous, and thorough. RR's policy of not charging if they can't fix the issue is a testament to excellent customer service. I would definitely recommend in the future.
He was extremely polite and competent. I never realized you can switch out a spigot where you just turn off from outside. We no longer have to turn water off in the house for outside spigots.
Steven Goodwin
a year ago
Alex was very professional and courteous. He diagnosed the problem quickly and proceeded worth the fix. I wad very satisfied with his service.
I got another plumbing problem and called Roto Rooters, they responded very fast and took care of my problem the next day. Very happy with the job.The technician is very friendly and informative as well.Thanks.
Scott was the best plumber I’ve ever encountered. Scott was professional with great master skills and was very polite and honest. He was proficient and cleaned up before he left. Scott was attentive to all my concerns and questions. I would absolutely recommend Scott for anyone and all plumbing work. I am not usually impressed with service these days but this time I was!!!
Vickie Kuan, Joie Elie Photography
4 years ago
I got a hot water pipe leaking this morning at 8 am and called roto-rooter. The tech Mike #4609 showed up on time at 11:30 am and very diligently went between floors to troubleshoot to find the real issue and fixed it. I used roto-rooter 4 times before for different plumbing issues. By far Mike is the best because he is very patiently explaining everything and cleaning up after he finished his job. The rusted pipe was located at a weird location and no way we can fix it ourselves. My husband and I are very satisfied with his work when he left at 3 pm. Highly recommend it!
The technician was very knowledgeable, efficient and clean. I am very happy with the services and would recommend them.
Wonderful experience! Francis i believe was his name did excellent and helped us out a lot, we appreciate his work and would def recommend him for any plumbing issues.
Andrew DaPonte
5 years ago
Not sure how this place has such good reviews....made an appointment and waited all morning for plumber to arrive between 8-12. I called once around ten to ensure everything was on time and was given attitude and told they would call before noon. Nobody called, and when I reached out again they told me they would have someone call (not even come) between 12:30 and 1:30. Eventually cancelled the appointment... as naturally I can’t dedicate a full day to waiting for a plumber. Awful experience.
Rebecca Dayton
a year ago
They were able to stop my bathtub water from filling up my basement sink. The initial visit was at 1am. Since a part was needed and stores were not open, they returned promptly the next morning. Everyone was kind and the process was explained. They made sure all was fixed by filling the whole tub before they left.
KAITLYN NIEVES
a year ago
Great company! You can expect quick and effective service from the team with reasonable rates. Highly recommend!
Called Roto-Rooter for emergency service for sewage backup in my house (as our regular plumber was out of town). The first guy who came was very nice and did a good job with cleaning. However, 2 days later, similar issue re-occurred, and we had to call Roto-Rooter again. This time another very talkative guy came. He opened the drainage caps, barely did any cleaning. Instead, he told us we needed to spend $7800 to replace our sewage lines. He also left the sewage covers loose, which explains why I was still smelling it after he was gone. Upon further consultation with our regular plumber (whom we've known for 20 years), it was deemed besides a little cleaning (that was missed/left out by Roto-Rooter guy), NO further work is needed. Absolutely NO need to spend the $7800!
Nichole Nelson
4 years ago
Tech: EDWIN #41-2703 was great, he took his time and got the job done. Thank you so much.A+++++ service. Definitely would request him, if I needed plumbing services again.
Jane Zimmerman
5 years ago
We had a great experience. I called in the afternoon and a technician came within a few hours. The technician, Hansy, was extremely polite and respectful. He fixed the issue, was very knowledgeable, and a pleasure to be around. I would highly recommend him and Roto Rooter.
Kwabena Abboa-Offei
5 months ago
“Your service person Antonio fixed my sewer line this afternoon. He did an excellent job. He was courteous, knowledgeable, and professional. Should I need the service again in the future I will ask for Antonio.” Sent on behalf of my mother.
Naa Adoley Pappoe
a year ago
I had a very pleasant experience with Roto-Rooter. I had an emergency situation and they treated it as such. they were quick to respond to my call and dispatched the most experienced plumber I've had the opportunity to interact with. he came out, assessed the situation, and within minutes he was working on unclogging my sewer main. He then facilitated the call that got me connected with the water damage related clean-up crew. they handled all the paperwork and even phone calls with my home ins company. the clean-up was down the exact same day. they took complete care and were thorough...explaining everything I needed to know every step of the way. there were techs on hand and on-sitw everyday for the next three days to ensure that my basement dried to the required temp. today, they came to collect the last of their equipment. My basement is completely dry and you can't tell I had sewage floating around from an overflow of the main sewer line. Thank you Francis, Joe and crew!!
Alex and is helper very professional and got the job done. Great job guys diffinitely would reccomend Thank you for a job well done!
Nelson had shown up and provided a great assessment of the issue and explained the issue. His knowledge of the task gave me confidence towards the execution. Nelson was professional and and tidy . would highly recommend the services .
Kitchen sink was completely clogged. They came within an hour and a half. Got the job done quickly and cleanly. Lee was our technician and he was great! Highly recommend Roto-Rooter
They arrived within a few hours of me calling them. They then proceeded to analyze the problem. Once they had it was fixed in a very reasonable amount of time. Both service professionals were friendly, wore masks and knew what they were doing. I would use them again in the future should the need arise.
I was extremely happy with the service provided by Mike G (Tech# 4609) from Roto-Rooter. I wish I could give him 7 stars. My hot water heater leaked. Mike did an outstanding job that my family will never forget. He is very professional, responsive and certainly very experienced. He removed my very old water heater and replaced with a new one with high quality work and patience. He carefully connected all pipes and replaced all valves and checked gas/water leaks carefully before he left my home. I highly recommend Mike to all of you and my friends/family, colleagues if similar services are needed.
Samein Priester
7 months ago
Antonio arrived on time, called before hand and wore slippers as to not mock up my floor. He pointed out what the issue was, told me what he would need to do to repair it, gave me a price that I agreed to. There was no funny business, it was very professional. He even replaced my bathroom sink plunger with a black pop-up plunger to match my faucet. I really appreciate the work done. Thank you very much Antonio and thank you Roto router.
Damiana Gomez
4 years ago
Our service Tech was punctual and very knowledgeable. He delivered excellent service and promptly. Would call back anytime!
Gabriel Utset
3 years ago
The service was timely and according to my family the technician on site was polite and knowledgeable. Where I draw the line is the price. $550 for less than 1 hour of work is ludicrous. Any skilled labor goes for ~$100/hr. How can anyone justify $550 to snake a pipe and keep a straight face. I do not blame the tech as I know these prices are set by RR. We were in a pinch and they came through but in the future I will not be choosing RR and instead will call a local plumber at a fraction of the price.
I MUST SAY THIS WAS THE BEST ROTO ROOTER EXPERIENCE FOR ME IN A LONG TIME. I HAVE BEEN A ROTO ROOTER CUSTOMER/HOMEOWNER FOR SOME YEARS NOW. SO LIKE I SAID THIS WAS ONE OF THE BEST EXPERIANCES ISAY THAT BECAUSE THE TECH CAME HE SAW AND HE CONQUEREED!! NUFF SAID
Well oiled machine!! This company came out immediately, expedited the process and executed so fast and precisely that we could barely blink! Joe and Ben- thank you so much for your excellent customer service!!
Robert Parsells
5 months ago
Antonio & Adrian did a great job. We are very happy
So grateful to Dimitri and he’s partner they rescued my beloved earring from the bathroom sink .Super professional and very helpful.I will definitely call for other services in the future.I definitely recommend .Evelia .
Unsatisfactory job, Over priced, Not very professional.It was a simple kitchen drain clog issue. And there were no leaks, just the water was draining very slowly.The guy from Roto came in, was very unfriendly.. just took one look, flushed once.. immediately gave me 2 pricing options - $535 to remove the clog; or $650 to remove clog + Roto fluid..Even though the price he quoted was way too high, I reluctantly agreed for the $535 job, as I was busy with my remote online work & didn't want to go through other plumbing services at that point.Overall the guy spend 1 hour at my house, with more than half of that time spend in his van looking for his tools & doing other activities..After finishing up the low tech job quickly he noticed a small leak, but then demanded another $280 to fix the small leak, as he said the first amount was only for removing the clog. I reminded him that there was no leaks before he serviced the job and so he should fix it. But he refused and said he will fix the leak only if I pay him an extra $280.By this time i was tired of him & just wanted him off my property..Never again will I opt for Roto-Rooter !This guys are too pricey, unprofessional and don't even do their job well..After my experience with Roto-Rooter, my suggestion to folks, is please go in for some local plumbers or handy men who can do a much better job, be professional and for half the price or less, than RR..
Adrian from Roto Rooter is the best! He always does quality work and cares about the customer. We will never use anyone else!
Matthew Bernstein
a year ago
The tech was very friendly and did not pressure me for extra service. I believe he is an asset to your company.
Milind Kamkolkar
2 years ago
Outstanding and honest feedback from Alex. I would definitely call on the team again to help with any plumbing issues… that too, this wa all in the aftermath of Ida!
Melissa Filippone
5 years ago
I had a pipe back up and flood a good part of my first floor. After the clog was fixed by my townhouse association, Sal from the Water Restoration team came out to assess the damage. He was able to get his team there later that day for clean up (this was a Sunday). Joe Gambino was the project manager and was very easy to work with. Franco and Mike took out my ruined carpet, walls and set up the fans/dehumidifiers. They were professional, very nice and did a great job cleaning up such a mess. They stayed until the job was complete, which wasn't until after 8pm. I was grateful for their quick action and everything they did to help me out!
We needed a plumber urgently and we had used Roto Rooter in the past so we did not hesitate to call them again. The service technician, Troy Miller, that came out was very respectful and explained to us exactly what our issue was and what he had to do to resolve it. He completed the job in a timely manner and we have been happy with the results.
Our technician was wonderful. I love that he wore shoe covers, and he unclogged our drain in no time. He was so kind too! Thank you so much.
We were able to very quickly set up an appointment with Roto-Rooter for a busted spicket. The plumber Adrian was very professional and polite. He did great work and was respective of the safety process. Cost of labor on the expensive side but high quality work. Would definitely recommend to anyone with a plumbing need.
Michel Thompson
3 years ago
The service tech came in a timely manner! He inspected the leak, gave me a quote and began to fix the problem! I was very pleased with his work!
Sam DiGaetano
4 years ago
Roto Rooter helped unclog my father's toilets late one weekend. They came out at any hour needed, and Cristian P was very knowledgeable and did a great job. He was prompt, and efficient. Great guy! Would recommend.
Very professional hard honest worker!! They took their time to explain everything to me what they had done and make sure things are done right the first time.
Emilio Leyton
5 years ago
excellent services, we had a problem with our toilet. we called roto-rooter and they came in approximately 1:30 min which was the time frame they gave us. when the guy came we explain the problem, he told us why it was happening also told us the solution really friendly and he answer all the question we had without any problem after the services he made sure everything was working fine.The guy name is Hansy; technicians #969. for any further emergency i will defiantly ask for this guy.
Novella Gilbert
4 years ago
We had a sewer line clog, causing a mess in the basement. We first called a local plumber who fixed it, and claimed the line was clear, but he left the basement bathroom with all the leftover gunk just sitting there. I spent a few hours cleaning it up. As soon as it was clean, the same messy flood reoccurred. I then called Roto-Rooter. They sent someone out immediately, 6:00 p.m. on a Friday night. The plumber's name was Edwin, and God bless him, he took care of everything. Not only did he thoroughly clear the sewer line, he cleaned and sanitized the shower!! He tested ALL the drains,: toilets, sinks, tubs, shower, to make sure they were all draining well. H also noticed some minor problems with a sink and toilet, and fixed them and meticulously explained what he was doing. He then gave me a container of drain cleaner to use each month to keep the drains clear. I cannot praise Edwin and Roto-Rooter highly enough. I will call them first from now on.As a follow up to the above post, Roto-Rooter repaired a sewer pipe that had broken underneath our driveway. They did a superb job,. I appreciate that they carefully explained each step of the project, told us the cost up front, and kept exactly to that price. They showed up and performed the job as promised, and left the repair site neat and clean. I hope we never have another sewer line break, but if we do, I will only call Roto-Rooter. I highly recommend them.
Very quick and efficient. Handoffs between different team members was great. Answered all my questions. Hoping the repair lasts for a long time to come!
We came home on a Sunday afternoon to a leaking sewer pipe. In a panic, I called Roto-Rooter. David (3287) arrived about 30 minutes later. He assured us that our problem was common and not a big deal. He explained what was happening and how he proposed to repair it. We agreed. He brought in his equipment, did his job, and tested his repair. Then he cleaned up from his work. All of this took approximately 45 minutes. He was courteous and professional throughout our encounter. A very positive experience.
Kimberly Carroll
4 years ago
Roto-Rooter Tech Kal W. Was WONDERFUL!! He worked on our main drain until the problem was found! We are so happy with the service we received we would recommend them to everyone! QUICK, EFFECTIVE and EFFICIENT!! And so happy to have no further problems for Christmas!! THANK YOU to Roto-Rooter!!
Seem less process from start to finish. Adrian our technician was friendly, professional and knowledge. He explained the issue thoroughly and made the process of repair east and cost efficient!
Pedro Herrera
6 years ago
Harun and Reuben responded to my emergency call. They were extremely professional and very knowledgeable. I hope I don't have the need for their services anytime soon, but I would not hesitate to call them should the need arise
Thank you for a job well done.
John Franco and Mike Alverado did a thorough job of water remediation in our basement after a plumbing problem. Mike explained the process to us in great detail and outlined what would be done and how they would do it. They spent several hours working and removed all the debris. They also made sure everything was cleaned up and all the machines were in place correctly to complete the clean up.
the tech James was really great. He knew his job and was very polite and helpful. when ever you use this service as for james
WhereToNYC (and beyond)
8 months ago
Professional, fast, fair pricing - recommendedI am a recurring customer, and Roto-Rooter usually has someone at my place within an hour of the initial call! I like how they give you an ETA during the first call, and then keep you updated with a precise time of arrival approx. 30mins beforehand.We had them fix different issues, from gas pipes to large spills due to clogged drains, and they are always professional and efficient. The pricing is not the cheapest, but it is still competitive and fair.They don't charge you extra for having a plumber come in, check the issue and give you an estimate. If there is no issue, they will be transparent about it and not charge you. Today we had some water spills under the sink. Someone from the R-R team came out, and after a quick check, he noticed that one of the seals was dislocated. He put the seal back into place and the issue was solved. It only took a few minutes, and we were not charged, as there was no issue with the plumbing.It's great to know I will only be charged, if there is an actual problem that they need to work on. I can only recommend them to any home owner or anyone needing a plumber
Bryan Jasinski
a year ago
Rob was the best. Very professional! Explained everything clearly and provided estimated costs. Highly recommend.
Xiomara Alexis Fernandez
8 months ago
I paid $500 for a camera sewer line inspection and it was not adequate. The video is 1 minute and 24 seconds long for over 40 feet of sewer line. The camera is being pushed through the line so forcefully that I can barely see the line. In past inspections, the camera is retracted slowly to inspect the line. This is really abrupt and fast. The camera is pushed past some sludge quickly to the trap and that's it. You can barely see the condition of the line. I was hoping to see the entire line more detailed. I am quite dissatisfied with this service.
Great service and care. Adrian did a great job and put effort in making sure everything was ok. He also spent time educating me on what the issue was, why i needed to invest etc. I have used Roto Rooter for different things and I highly recommend them.
I want to thank Matt from Rotor Rooter’s Water Restoration and Cleaning for the amazing job he and his crew did at my home. Under this very stressful situation Matt was friendly, thorough and professional. I want to commend Matt for the way he handled the entire horrendous situation. I cannot thank you all enough for what you did for me. ❤️
Friendly and professional. Peter was on time and knowledgeable. Will use Roto Rooter again because of him.
We had an amazing experience with this company. Ben and Mark were extremely helpful, knowledgeable, and informative in the process. We are first time homebuyers and they made our headache easier to get through.
Krystal Carrasquillo
a year ago
Joel went above and beyond for me in my apartment, where I called to have my bathroom sink unclogged. He not only rectified the issue, but he explained the problem to me in a way that I can understand, how I can avoid it in the future, and just in general, made sure he didn’t leave if I still had questions. Would highly recommend him specifically as well as Roto Rooter. The whole process maybe took like an hour, nothing crazy at all. Thank you so much Joel!!
Janet Mendelsohn
a year ago
Peter was wonderful. He explained everything he was doing, showed me the damaged drain pipes and Peter was not only professional but a very nice man as well. I’m so happy Roto-Rooter sent him. He did a wonderful job!
Annette Corzo
4 years ago
Nir came to our house today to fix our kitchen sink, he was extremely professional, he cleaned everything once the job was completed. I highly recommend using Roto-Rooter for your plumbing needs
I recently had to contact Roto Rooter for a major problem in my basement, our main sewage pipe had a huge crack. They sent a Representative by the name of Francis. He immediately made me comfortable from the start. You have to understand, from my point of the view the situation was so major and expensive to repair in my mind. As soon as he started to explain what was wrong and how we got here and how we can repair, the situation that once was so stressful and bank breaking... Seemed to fix itself within hours and surprisingly cost friendly. Francis is a great representation of your company and I would recommend you to any of my family or friends. It's amazing what a google search can lead too!!! Thanks!
Ashley Dimitriadis
5 months ago
I had Antonio over this afternoon to help solve a plumbing mystery with a downstairs kitchen and upstairs that both kept backing up. He was extremely professional and a pleasure to speak with. I look forward to using this company’s services again in the immediate future.
Helen Chiappetta
4 years ago
Rotorooter came out late on a Sunday for a dire emergency when others wouldn’t. The technician, Cal, was knowledgeable and professional and personable. Everything runs smoothly now, and I have a guarantee too! I couldn’t be happier with the service and results.
I set up an appointment with the Somerset NJ RotoRooter...They showed up on time...I thought my trap was clogged... Joe and Pat put a camera in the pipe and showed me that the pipe in the yard was broken.......All the permits were taken care of...I was even set up with financing through a bank...I was informed of the procedure that would be done...Within an hour a crew was here to dig up and replace the broken pipe...The worker's introduced themselves and got right to work...The crew was working hard in the POURING RAIN....They were very conscientious...After the pipe was installed,the camera was inserted again to check the pipe....A high pressure water jet was put in the pipe to clear it to the street....ALL CLEAR...I was informed that after the township inspector comes out the crew will come back to fill the hole and smooth the rut's and torn up grass caused by the backhoe... I will recommend Joe and his crew to all who need plumbing/pipe work.... They were very helpful, friendly and hard working....5***** STARS....The job was finished in 3-4 hours...
James Sanford
2 years ago
I am very impressed with the company. I called them after having unsatisfactory service from another company that was not able to clear the line. And then, tried to up sell me. Roto-Rooter saved me about $1200.00. Very polite and efficient.
Gilda Zikria
3 months ago
Friendly, professional service! Thanks, Antonio!
I found the plumbing technician sent by Roto-Rooter to be very professional. He completely corrected the problem and made sure all my concerns were addressed. I would highly recommend this service
Technician was very well mannered, courteous and professional, from the moment he arrived he guided me through the whole process and explained the entire procedure, even though he came out of his way he wasn’t in a hurry to get done, he took the time to do a very thorough job. I am very please with his performance.
Joe our technician did a fantastic job installing kitchen faucet parts needed and correcting our faucet leak. I recommend Joe and Roto Router for timely and accurate plumbing work.
THey installed and hauled away my old dishwasher. something Home depot refused to do. They also fixed and replaces a sump pump in under 3 hours
I would highly recommend using this service to friends and family! James Porfiris and Eric were the absolute best ! They were very knowledgeable and made my 80 year old mom very comfortable with the entire process.They explained thoroughly just what we needed to repair to get her toilet up and running again. I don’t usually write reviews but these two went above and beyond and we would use them again without question. Thanks Rota Rooter! Especially for having these two amazing men James and Eric on your staff.
Katy Ells Robinson
4 years ago
Rod from the Trenton location was incredibly friendly, honest, and communicative. He fixed our slow drainage and damaged pipe quickly and even gave us a little discount since we are getting married in 3 months. Very pleased with their service, this was my second time in 5 years I’ve used them with zero complaints!
Nancy Santana
4 years ago
Roto-Rooter gave me the best experience I couldn't have expected!Porfirio Rodríguz (3392) walked me through everything he did and explained to me what was wrong. He was SO friendly and compassionate. I would recommend him or anyone from this company to fix your plumbing issues because they are the real deal and Get The Job DONE! Above and beyond my expectations! If I couldve given more than 5 stars, I would have. I will most definitely use them again in the future.
Johnny Fernandez
3 years ago
Cristian came to my house since my toilet was leaking, gave me various options to fix it, very understanding and reasonable, fixed it no problem and I am very satisfied with his professionalism
Angelica Kadenas
3 years ago
Roto router is seriously the bomb never thought I would call a plumber honest but this one Peter S really was. He went above and beyond and took his time to explain everything to me. He even cleaned up the mess that he didn’t have to when he was done fixing my very big problem. I could not have asked for better service and I don’t care where I am living in New Jersey if I ever need Roto router again Peter better come
richard tirado
5 years ago
Had a clogged drain between my kitchen & bathroom, called AJ Perri first with their $100 guaranteed to clear any drain, it worked for 2 weeks, they came back again & couldn’t fix the problem, so they sent a camera which showed a clog obviously & boom they gave me an estimate for $12,000 to change the pipe no other options, so I call roto rooter for a second opinion & thank god I did! Claudio & Peter Skubera exceptionally professional & courteous, cleared my drains like my house was just built with new pipes! You pay for what you get, I highly recommend Roto-Rooter
We had a small disaster in the kitchen, and needed a swift rescue. Rotorooter sent us a knowledgeable, experienced and professional plumber, Dmitriy. He swiftly identified the problem and worked efficiently to fix the clogged drain and a leak.
jill cavanaugh
a year ago
Nelson and Jesus were great. Very friendly - very knowledgeable- very professional.
The fixed our issue and offered some long term advice. I would highly recommend them!
Felt like a scam with the pricing. Price was extremely high for the service requested then came down twice on the price but was still high. Work not done well issue not resolved.
First time I use their service and I couldn't be happier. They came to my house on a Sunday night and we didnt even know the extent of the problem so THANK GOD we called them and THANK GOD they were available because we would've had a major issue.
Woke up on Fathers Day (with a houseful of guests) to all the toilets flushes and sink usage overflowing into the basement bathroom and flooding the basement. RotoRooter was here very quickly and my technician Francis was awesome!!! Thanks!
Anthony Cappello
a year ago
Came to solve problem of drain not working properly. Had a precise solution to troubleshoot problem. Took less time than expected, handled problem professionally, came and went without leaving a mess. Highly recommend.
Christine Castanon
9 months ago
Absolutely phenomenal team - very knowledgeable and friendly. They were here within two hours of our call in. Each group for their team came in and explained up front and in detail the estimated costs and options , what their portion of the job entailed and everything was very seamless and quickly accomplished. For a rough situation that was unexpected, they made the ordeal as pleasant as it could possibly be and we are very happy w the service. Would highly recommend .
Bridge Photographic
a year ago
PRICE GOUGING BEWARE: $500 for a job that others charge $50-150 for.
Used them once, then learned my lesson. 1/2 hour of work doing a simple drain snake and they wanted to charge up to 10 times what a regular plumber charges. BEWARE FOLKS.
David Hoffman
2 years ago
They came within 1.5 hours of my call. Bob did a terrific job was very neat and clean. Well done.
Vanessa Josephine
2 years ago
The technician was the best, most knowledgeable person who I have had come into my home in a long time. He was so helpful and informative!
Ariane dela pena
4 years ago
Our toilet hasn't been flushing quickly and kept hearing water backing up from the sink and shower. Before things got any worse, my husband decided to call Roto-Rooter to at least come and look at our pipes. We had an idea that water wasnt getting to the main pipe. Customer service said they would have a technician come out within the hour. Right on time, Edwin (the tech) came. He worked on our pipes for at least 4-5 hours and explained everything he was doing and why it was happening. He was very professional and knowledgeable. Edwin also cleaned up where he was working so he didn't leave our basement smelling like sewer. He also gave us some cleaning solution to clean the pipes and shield it. Edwin really made this a great experience.
I bought a kitchen faucet and decided that I could install it by myself. I didn't need a plumber to change the kitchen faucet, I could do it all by myself . I wanted the satisfaction of knowing that I could do it without any help. I managed to turn off the water and unhook the hot and cold water lines. I discovered that I couldn't access the bolts that kept the existing kitchen faucet in place, I did not have the right tools. I called Roto-Rooter and asked for plumber. Several hours later a plumber came and I explained to him that I wanted to change the faucet myself and I just needed him to help me loosen the bolts underneath the existing faucet. Out of curiosity, I also asked him how much would it cost if he finished the job for me. I was shocked to hear how much it would cost. Of course I decided to stay with my original plan and just have the old faucet bolts loosened. The plumber told me that he would loosen the bolts so that I can finish the job myself and he wouldn't charge me anything. He went to his truck to retrieve the standard tool used to access the bolts and it didn't fit. He went back to his truck got another tool this time it worked. He removed the bolts and now I was able to pull the old faucet out so that I could install the new one. I was very pleased. Claudio was amazingly helpful and the fact that he wasn't even going to charge me was extraordinary. It easily took him 20 minutes to loosen the bolts. It was the kind of gesture that you would expect from a neighbor. It made me feel really good to have someone be so helpful so that I could finish a job that I really wanted to do. This was my first encounter with Roto-Rooter and I was impressed.
Good communication about time of arrival kept us posted despite delay. Operator was professional and cleared out blockage with jetting followed by camera-ing. Within an hour or so, all was well again. The service was pricey but effective.
Peter was Amazing! He came out right away. Explain what the issues were and fixed the job beautifully. If ever I neeed to use Roto Rooter in the future I will ask for Peter! The whole team in general was great!
The repair went extremely well, the plumber Aaron was very informative and professional. I normally wait a week or so before I give a review, just to make sure the repair sticks. I feel very confident about Aaron's work, so I decided to break my own rule.
Jon Carlos did an amazing job! He was very knowledgeable and within 5 minutes has my house up and running! Very happy customer!
Our shower drain clogged and completely backed up all the toilets and showers in our house the night before a holiday. We were able to schedule the appointment that night for the following day. The technician Erik came on time and was able to diagnose the issue and completely replace the pipes while he was here (home inspection said they need to be replaced anyway), so we were able to kill two birds with one stone. Erik was very helpful and did good work and now we can use our bathrooms again in such short notice
Josefina Amaro
a year ago
Alex was an amazing technician. I called Roto at 7:30 am & they arrive today at 8:30 am! I was so happy to have excellent service from Alex. Alex made sure my water was flowing properly, replaced my old plumbing tape and was very neat during my sewer cleaning. I felt very confident in the results of the service today. Great value!
Michael Maillaro
4 years ago
Had a terrific experience with Roto-Rooter. From the dispatcher to the supervisor who came by first thing in morning to ensure permits were taken care up, to the guys who did the work everyone was professional and did a great job helping us understand our options and what they were doing.When a secondary problem developed, Roto-Rooter came right back out an hour later and fixed it at no cost. Definitely a company I will be doing more business with in the future (well, hopefully not...it's not like you ever want to HAVE to call the plumber).Updated: March 8, 2019 - Had a leak and called Roto-Rooter. They came out within an hour, and did the work quickly and professionally. They didn't even have to damage my walls to do it. Would recommend them for anyone who needs plumbing work done.
Balagopal Rajagopal
a year ago
I did not receive the amount breakup of the service . Was only told the total price to do the work.I agreed to the price of usd341/- but told the technician to inform me before leaving and text me the proof that the work was done,I This was about close to 11 am when I spoke to the technician and he explained that the clearance might take 15 min/ 1hr/2hr and said that he is putting an auger to remove the block which he said might be calcification and at that point I told him if he finds any other item normally not put inside the toilet to let me know and also let me know when the work is done . I texted the tenant stating that the technician should be allowed to work.However when I called back to my tenant when no response from the technician and did not know what was going on. I called my tenant to find out how the work is going at 11.12 am I was told that the technician just left .I was totally taken aback as I had specifically intimated him to call me back once the job is done .Then at 1129am I called your technician to find out what had happened and at that time he told me the work was great and done and Just finished ! (The tenant had told me that he left the premises at 11.12am). I asked him to take a picture of the toilet , He said he was away from the property ! I knew it was futile talking to him .He even said that the tenant had signed the completion report.[ the tenant has not intimated me of doing this].I feel the non reporting of work completion was done just to make me feel that the billed amount was appropriate.Once I agreed to pay I would never cut the cost . But now I feel that the charges were on the higher side.[ In my New York home here when the work was done we paid USD180/- for clearing the drain and found our tenant here was puting female menstrual pads in the toilet - the photographic evidence was given to us by the Root Rotor guy who came here to do the work .] .I was told that there is no guarantee for blockage clearance but here in New York we got a 90 days service protection.I hate people lying .For your proof here are the screenshots with timings . Hope you understand my feelings .Lesson learnt Maybe next time I should not agree to estimate verbally till it is sent for verification on the phone with breakup details.Anyhow thanks for the work doneWith warmest regardsBalagopal Rajagopalowner 84 Corona CourtOld Bridge , NJ 08857did not receive any image of proof of work done hence nothing uploaded
Morris Tanenbaum
10 years ago
I had a downspout connected to a buried drain pipe many feet long which carried the rain water to the street. After some very heavy rains, the drain pipe backed up and I had flooding in my basement. I called Roto-Rooter and John came to my home the next day as I requested. He was cordial, understood the problem and, within the hour, found the blockage and cleared it.John arrived on time, understood the problem, explained what he planned to do and told me the cost. I agreed,.He did the job, cleaned up and put everything back in place, used my credit card and thanked me for calling Roto-Rooter.I could not be more satisfied.
I had a shower repair to be done, Leo came to give a estimate and was very professional , best thing is Leo was wearing his mask and shoe cover, that was appreciated , he gave a estimate and scheduled for next day shower repair, was on time , and fixed quickly , very professional
Eric was great. He diagnosed the problem which was an issue that had to be resolved by the city. He patiently explained why it was a a blockage that city was responsible for. Also, despite the fact that it was late, he waited till the city officials came and resolved the problem. I will definitely recommend Eric and Roto-Rooter for any of your plumbing problems.
Marcus was excellent. He arrived so quickly when my sewer line backed up. He listened to me, diagnosed the problem efficiently and explained everything before he did it. Luckily the backup was able to be flushed out by the street and the whole house flushed away the backup! It was wonderful. I'll be calling Marcus again when I need more work done. Hopefully elective work and not an emergency next time. Price was right. I'm very satisfied.
I found Edwin #2703 to be professional, organized, and competent in his work ethic. He clearly explained what he had to do and patiently answered my questions. He double checked all his work before he left and made sure I was satisfied that he completed everything ye said he would do.I am completely satisfied with his work and would like to let his supervisor know how thoroughly impressed I was with him.
Excellent job. Very service oriented. Knowledgeable clean and most of all the did not stop working until they found the cause of the problem
The technician arrived within the window given and was thorough in his work. The technician did resolve the issue. My issue is with the amount charged, $782. Seems excessive for snaking and cutting a pipe/repairing a pipe. More than likely will not use rotorooter again and try a local plumber.
The plumber (Eric) was very professional, informative and great at his job. He completed the task and is an asset to his employer. He brought equipment in and out of my home and when he left he cleaned the area where he worked. I would recommend his services to anyone.
Kathleen “Kat” Ansay
5 years ago
I had a problem with my shower. The water was either really hot or really cold. Hansy tech#969 was very knowledgeable about the situation and answered all my questions. He was very respectful of my home. I would highly recommend Hansy for the JC area.
They were on time, professional, friendly & thorough. They used all COVID precautions and I felt safe. The service was the fastest to respond to my problem.
Carl Benedetti
a year ago
Roto Rooter responded very quickly when my sewer line broke in my basement. Their service has been exceptional. Would highly recommend them to anyone.
Takashi Nagao
9 months ago
We had kitchen drainage issue. Roto Rooter engineer came to help us resolve the issue despite Thanksgiving . The engineer worked very hard and was fair and honest about the price. It took him tow days and involvement of other engineers to resolve the issue. We appreciated his dedicated efforts.
TaaJa Enterprises
4 years ago
If I was able to leave Zero stars I would. I called Roto Rooter because I need our grease traps at our store snaked, and got their corporate line. They said they will send someone out today to give me an estimate.I was on my way out when the guy shows up; probably a sub contractor the company hired. Seemed like a perfectly nice guy; and said it will possibly $465; however, he said he will have to open it up and check whats going on.I said ok and I told my staff member to come grab me if she needed me. I come back and hour later and turns out the guy already DID the job! Claimed to my employee that she didn't need to go grab me, just that she should take a picture.When i come back he comes back in shortly after with a bill of $709 claiming I got a $50 discount. Turns out he said the company coming in to empty my grease traps is not doing a good enough job and that HE CLEANED my grease trap, even though its not a service they provide!!!!!Clearly my employee and I got taken for a ride! I'm highly disappointed in the service and DO NOT RECOMMEND THEM AT ALL.
The technician Jacob was excellent. He was determined to unclog the stoppage and went the extra mile to do so.
I highly recommend this company. I've used them in the past and will definitely continue to use them in the future. The technician Cristian was quick to respond, professional and courteous. Great service from start to finish!
I have dealt with many plumbers and mold remediation companies. im not new to these procedures but this company has no ethics and don't guarantee their work. even though they say they do. i had work done in august by this company and wound up having the issue misdiagnosed. they refused to take ownership of their mistake. it was obviously their issue because the plumber did something that did not address the problem. The manager , CJ, contacted me after i kept complaining to say that i should not have agreed to pay for the work because i had issues with this. yet they insisted on taking my money before looking into the problem to see if their workmanship was to blame. i paid in good faith. this makes no sense to now have to try to fight for them to not charge me the 2k again to dry out the walls from a leak their inaccurate diagnosis created. they charge you to run machines in the house nonstop for three days whether necessary or not. its the biggest rip off. its not the way to do business. its unethical behavior. they will always make an excuse to keep your money regardless whether or not the work is good. CJ claims that if it were an issue they misdiagnosed the problem would have occurred right away. I explained to him it a second home and Im seldom there and only used the washing machine about 6 times so his theory didn't hold up. He really had nothing to say. the moral to the story is they will say whatever but standing behind your work means standing behind the damage caused by the inability to do your work properly. especially when you are using your own equipment and charging me for it a second time.
Cynthia Branham
8 years ago
I called Roto Rooter because my toilet was clogged. They came the next day and cleaned out the main drain. I had to call them back because the toilet was still clogged, they did come back and cleaned the drain again. I had to call again because it was still clogged. The 3rd man came and he looked at the toilet, cleaned the same drain. The toilet was still clogged and he told me that was on a different line then what they cleaned and would I have to pay and additional $600. WHAT isn't this what I originally called about.... ARE you for real???? I had to call someone else you cleaned out the right drain without a problem and didn't charge Roto Rooter prices.
he was fantastic! did a great job and was very professional.
Floyd, Scott, and the rest of the crew were professional and courteous. I was pretty upset and they calmed me down. I made a good choice by calling Roto-Rooter.
Catherine Fitch
2 years ago
Alex was great. Arrived at my house within an hour of my call. Diagnosed the problem quickly. Cleared the soft blockage of a sewer line. Very polite and professional!
Joe Fiordaliso
a year ago
we needed emergency plumbing and the job was performed well. however the cost of the service call was outrageously expensive - even by emergency call standards - and i would not use again for that reason.
Called Roto-Rooter for a slow drain/clog that then turned to something much bigger (snaking, water restoration, removing walls, etc.) and had a number of Roto team members come throughin the course of 3 days trying to diagnose and fix the problems. Dmitriy and Almin really stood out and went beyond though. Kind, patient, courteous, professional, knowledgeable. Took the time to explain everything to me so I could understand the issue, what happened and what I could do in the future to try and prevent these things from happening. Patiently answered all of my numerous questions and making sure I understood everything that was happening. They had to remove more walls to fix the problem but cleaned all the areas after they were done, reinstalling a sink that had to be taken out to get to the pipes behind it, quadruple checking everything, even plumbing that didn't have to do with the problem just to put me at ease. Can't say enough good things about D & A. Absolutely 1000% recommend them to everyone.
Serviceman explained the issue and resolved the problem. He did a professional job while having to deal with old pipes. He unclogged drain and stopped leak. I was very happy with the results.
Sonya Fletcher
a year ago
The associate was through, and professional. He resolved the issue and let me know step by step the process. It was a pleasant experience .
Antonio Sering
a year ago
The only thing that I don't like is after the job is done another agent came and introduce himself as damage control and have been asking too many questions and trying to sell us more services.
Celine Falchetta
a year ago
Rob came to our house this morning and helped us out. He was kind, knowledgeable and got the job done!!!
The cleanup could have been much better. After the crew left I noticed the cleanup was not done from cutting pipes and removing the old toilet flange. The work otherwise was acceptable.
Peter Collazo
6 months ago
I called in the morning to have our waste line cleaned out . Their guy was here within two hours.. very polite , professional and patient. GREAT JOB Ramon !!
Great service. Discovered at 8:30pm my sewer line had backed up. After some scrambling to contain the water in my basement, placed a call to Roto-Rooter. Plumber was here within the hour and efficiently cleaned out the line. PJ did a great job, very happy with the service, and the price was comparable to what I've paid for the same job with my regular plumber.
Kharis Gonzalez
5 years ago
The work that was done was great.However, I sincerely feel like I was ripped off. Beware of their salesperson promising you the world and then hitting you with a HUGE bill.This guy pretends to be your friend and to have your back. He even offered to review your insurance to make sure the work they were doing was covered by my insurance. After being all excited to get the work done and thinking the insurance would cover me, I was hit with a $3500 bill about 2 months after the fact. And then they will blame your insurance coverage.... GTFOHWatch out for AJ. A lot of slick talk and then he'll leave you to foot the bill. Thanks for ripping me off AJ.This left a very bad taste in my mouth. I will be sure to use anyone but them in the future.
Erick Kerekes
4 years ago
Very happy with the technician and his work. He explained everything he was going to do and also did. The appointment scheduling was easy and fast. I highly recommend this company.
I can always trust Roto-Rooter to give a fair price, which is really important for work like this. It's also amazing that they don't charge for late nights or weekends, and usually come same day. Hard to beat that!
stephen novelli
5 months ago
Victor did a great job of clearing my clogged sink
Cleaned up afterwards.
Would highly recommend
Ramon was absolutely great. True professional. Would highly, highly recommend Perth Amboy location. You get Ramon your in great hands.Thank you!!!!
Edwin identified and explained the problem, helped me select a new toilet, installed it ASAP, and gave a break on the price. Great service!
Trinity Church
a year ago
Scheduling the service was so easy! The technician was professional and courteous. I will definitely use their services again.
Mark Papellero
7 months ago
The repairman was good at his job. He fixed the issue with my leaky faucet. He ended up replacing the old faucet with a new faucet that I went out to buy since the leak was coming from the pipe attached to the old faucet. I was pleased with the service however, I was not pleased with the final bill of $600!! It was a slap in the face!But I had no choice and paid the amount since the job was done. I felt taken advantage of and truthfully scammed. I looked online to see what the average price of faucet installation is and the result is roughly between $300-400. I was extremely shocked, hurt, upset and felt cheated. I will never, never, never refer or recommend others to Roto-Rooter for their services. They’re an unconscionable company/business.
The man was very polite and knowledgeable he came on time and performed the work to be done professionally.
Thank you! Laura
Jonnie - the plumber was professional and very knowledgeable. He was very helpful in explaining what he was doing and why it needed to be done. Additionally, Matt helped walk me through assessing what needed to be cleaned and how to make a claim with my insurance. Highly recommend!
Had tree roots growing in our sewer line. I scheduled an appointment through the website at 11:00AM asling for someone to come between 1 and 3. Got a call shortly there after and tech arrived promptly at 2PM. He was efficient. Got the job done and explained what was going on. That evening another tech came by to video-scope my line (no extra charge, job done well). Highly recommended!
There is a reason I call Roto rooter first. They get the job done and they are very polite and professional.
Melodie Maldonado
a year ago
Rob was great! Arrived on time, assessed the situation, communicated throughout the service, and got the job done. Great efficient service! Will use Roto-Rooter again and highly recommend.
Dan Silverman
6 months ago
I was incredibly impressed with how fast they responded. I called hoping for something this week, Antonio arrived about an hour later! He was friendly and professional, did a great job fixing the problem, and then cleaned up after himself. I couldn't have asked for a better service experience
Michael Rodriguez
a year ago
Beware using Roto Rooter - their individual workers are professional and great. The pricing structure they use or quote is 2-3x valued work they do execute. To pull a toilet was almost $500 which is a DIY thing to do if need be. Lot of services are far more than what the actual job should be charged for. Shop around before taking them for what they assess a job for as it will be extremely high comparably to other companies around. Also, don't feel pressured by them which we did to go into a big project without shopping around quotes. Do yourself a favor and shop quotes and do your own research. This is not a negative on the workers but the overall structure/pricing of the company/franchise and their care for highest price sold. They have quality work but the prices for that are 2-3x other companies that would deliver the same. End of story - do not use them as a primary company, shop around if not an emergency and get quotes. Even if it is an emergency call local plumber that has good reviews and is local then them as you will be overcharged for remedial work that would have been done for a lot cheaper by other vendor.
I was upset that the techs did not show up the night before. When the other techs came to my home the following day they were apologetic about the scheduling confusion and were kind enough to give me a discount. They did an extremely professional job, took their time to resolve the issue, and provided feedback on how to prevent clogs in the future. Would definitely use them again. How many plumbers will come out at 830 pm. Impressive
Maryann Laurence
4 years ago
after a clogged pipe caused major flooding in my kitchen, laundry room an basement, i received superb' customer service from Mark Liszewski who arranged having everything cleaned up and even contacted my homeowner's insurance company to file the claim. Next, i truly had the pleasure of having the happiest and best plumber i ever met (or person in any walk of life) come to my home from Roto Rooter to find and fix the clogged pipe. This unbelievably happy & knowledgeable person is Peter Skubera whose expertise found and fixed the problem quickly and without incident. Peter's plumbing skills surpassed those of any plumber I have ever hired. in addition to his excellent plumbing skills, his customer service was absolutely outstanding. plus he is so happy he sang the entire time he was working in my home and always had something positive to say. i was so distraught from the devastation in my home and for the first time in days i was able to smile and laugh and feel good again. Great people skills are just as important as the skills required to remedy a bad situation.
Michael Catchpole
4 years ago
Terrible experience. Technician was not helpful in finding solutions and charged an absurd amount to simply relight our pilot. As I informed him it was not staying on and within hours of him leaving, it was off again. Now I have to explore another option and get the proper parts from the manufacturer. Speaking to customer rep at Rheem was more informative and helpful than this costly visit from Roto-Rooter.
Robert Preston
4 years ago
I ordered a technician to arrive at my tenants apartment on a Saturday between 8am-12pm. The technicians did not arrive until 3pm. The technician who performed most of the work, who acknowledged he was in training, continued to try and turn off the water in the apartment without knowing which levers did what. All the while, he walked around the apartment with a cigar hanging out of his mouth. After he ran to Home Depot to pick up the $30 piece to fix the leaking faucet in the shower, he arrived back at the apartment an hour later and walked into the bathroom (closed the door - not professional) and fixed the leaking faucet. When he went back to the levers to turn the water back on, all hell broke loose. The water tank starting leaking excessively. Enter the technician who was supposed to be overseeing the 'technician in training'. He was sitting in the Roto Rooter truck the entire time. He apprised us that it was sediment that was causing the leakage and that they needed to snake a wire through to get the sediment out (ended up not being the case). He then told us that it was a faulty valve that would need to replaced (but not to worry - he would give us 25% off the replacement). This was also not the problem. After I called our Property Management, an individual familiar with the water tank arrived and said that the levers were not in their proper positions. All that had to be done was switch the levers to their proper positions - case solved.In short, I was charged $492.79 to have a technician in training arrive three hours late with a cigar in his mouth cause havoc by not knowing what he was doing and charging $82.28 for a $30 piece from Home Depot. What should have been an hour job turned into waiting from 8am until 6pm when they finally left the apartment.Stay away if possible.
Glenford John
11 months ago
Dimitry and Doltan were the most polite jovial guys who really turned around a disaster. They turned a very frustrating experience for my family into one of satisfaction. We can all learn from people of different walks of life. We have certainly come to appreciate men like these and the impact they have on all our lives. Thank you guys.
Cindy Castillo
3 years ago
Arrived on time, was very informative. Got the job done in a very timely manner and cleaned up once complete. I would recommend him every time
Kaushal Patel
5 months ago
Professional service at comparatively reasonable cost. Offered inspection of the issue. Victor was very professional, polite, and knowledgeable service person. Came on time, fixed the sewer problem, and gave 6 months warranty. Complementary sewer inspection with Camera was plus. Will definitely stick to Roto for any future needs.
Marguerite Mccluskey
5 years ago
Tech #743 Nit Balinco was@my House today 7/30/18 to unclog my pipes. He was a very professional tech & friendly. He explained what he was doing & why. My husband is disabled & has trouble getting around & Nit was very patient with him explaining what to do if this happened again since he is home during the day by himself.
Sreejit Menon
10 months ago
The work done was not effective and the leaks are back to how it was earlier. Very expensive and was not worth it. Prefer less talking and more doing !!
Christopher Dias
a year ago
I called Roto Rooter to help with a blocked-up sewage line – This was the worst service experience ever, starting with an inexperienced technician and ending with an $8000 bill:1. The technician seemed not to know how to open-up an old access point and suggested he gain access by removing the toilet for an additional $10002. The technician did not have the correct tools, in fact I had to lend them tools3. The rooter tool had a broken head and was not effective4. When they opened the pipe, sewage water spilled to the floor and sprayed on to the walls – no tarp or cover was put down5. They left debris and water for me to clean up6. They had a clean-up specialist come to the house and offer to clean up the mess they created for a cost of an extra $15007. They failed to replace the cap leaving the sewage pipe opening exposed8. They damaged my stairs and walls moving their rooter tool9. They were unable to unblock what turned out to be soft clog for which they charged me $50010. They recommended the only solution was to replace the pipe outside my home with a new pipe and access port. The cost to do this was $7000Because it was the weekend I had no choice but to go ahead with the pipe replacement. They replaced the pipe and blasted water into the pipe which very quickly unblocked the pipe. The cost to use the high pressure water system was $1000Overall, this was a horrible experience and very costly. At the end of the day I felt they over-sold me and took advantage of my situation. They seemed to make up prices as they went along. I would recommend getting a local licensed plumber. This is not a company I would trust.
Had a water leak in the attic from a faulty copper manifold. Did a great job repairing it and reinsulating. Would definitely recommend.
Edward J. Schmidt
a year ago
The tech. did his thing . He and I found out my 93 year young mother was putting wet wipes down the toilet . A no - no .
Marsha Lockett
10 months ago
My technician Hunter, was early, kept me informed about what he needed to do and the pricing. Solved my problem and gave me a plan for future repairs that will prevent this from happening again.
Adrian was great, very professional fixed my toilet in minutes. I highly recommend
Peter was great. He arrived on time, did a great job, explained what he'd need to do, was courteous and didn't leave a mess. I'll definitely use Roto-Rooter again and recommend to friends.
Natasha Carter
6 months ago
Sai did an excellent job he was relentless very happy customer and Antonian did an excellent job with him as well. Will definitely recommend!!!
Great guy! He gave me options and good price. They put shoe covers when they enter my home and the work area was clean and did a wonderful job!
Mike Hutchinson
2 years ago
Our service tech, Paul, was there and working inside of 90 minutes after we called, and on Thanksgiving of all days. Got us cleared out and functional in less than an hour, kept it clean as is possible and basically saved the day.
The person that came was kind understanding and efficient. Understood my perspective moving forward I will only use Roto-Rooter one of the only companies left that cares about its customers. A+++++
Liz Zuckerman
2 years ago
They were great. We called them late Friday afternoon and they came out that night. Cleared the problem. Super nice and helpful.
John knew what the issue was as soon as he saw it. Price was a little higher than expected but overall very happy with the results. Would use again.
Karoline Reinoso
a year ago
The technician that was sent to our house was extremely unprofessional and refused to perform the job for the amount that was quoted to us by the company, stating I will not work for this amount. When trying to explain that the company had given us a quote the night prior (after inspection by another technician), he proceeded to accuse my father (who was at my house at the time of service) of not understanding english since he was disputing the price, which was not the case since my father has been in this country for over 30 years. It is unfortunate that this occurred since we had an overall good experience with the company just 1 week earlier with a separate plumbing issue. I understand that this may be an example of a bad apple within the company, however, it is unacceptable especially when we are paying thousands of dollars for a service.
Tech was horrible, he would only do what he feels like doing.Told me what the issues was but did not explain how he figured it out.Told me i would have to call another technician to find out or resolve issue.Physically helped tech with the work, even supplies my own tools to the tech.I would never call for your help ever again due to this tech.
I was charged $350 for 15 minutes job to disconnect toilet bidet.
Just ridiculous:(
trelane spencer
a year ago
Appointment window 10AM - 2PM. Tech showed up at 2:30pm. Showed the problem(clogged drain pipe) to the tech. He quoted a price. $570 plus tax to snake the drain. $602 dollars seemed expensive just to snake a drain. But he assured me he could accomplish the task so I went with it. In total he spent about 10 minutes attempting to clear it. 40 minutes overall at my house. Needless to say he could not clear the drain. So for 10 mins of work Roto rooter wanted to charge me $385 service fee for a job he failed to do after assuring me he could. Not to mention, that fee should have been stated at the beginning, and it's NOT on their contract. I refused to pay that.The Tech called the manager. Manager stated that's the fee if the Tech is there over an hour attempting to fix the problem. Wasn't at my house for an hour. Again 10 mins of work. Most time was spent going to get his tool from the truck(about 10-15 min.) Manager quoted a price of $165. I paid that for nothing. Oh, Roto Rooter you should also mention at the beginning that you dont accept cash. What a waste of time and money. Never again!!!Update : A manager from Roto Rooter reached to me in regards to my unfortunate incident. Another more experienced Tech was sent out to assess and if possible unclog the drain pipe. Great guy! However after assessing the situation I was informed that the drain line was no good. (100 year old house) The effort was free of charge. Although my situation require a more expensive fix. I Appreciate the Managers resolve to have a fully satisfied customer. That's part of the professionalism you expect from a major company. I change my review to 3 stars.
Great customer service, technician was very knowledgeable and responsive. Scheduled an appointment same day and came within scheduled window! All around great service!
Repairman was knowledgeable and professional. Solved the problem, cleaned up work site and even offered to move appliances back to original locations. Overall great experience.
Mike Loschiavo
a year ago
Really great experience. Alex and his colleague did a great job taking the stress out of a basement water issue. Fast and courteous. They arrived on time, diagnosed the issue quickly and tested to ensure it was resolved. I feel confident that this is one issue that I don’t have to worry about again.
1- 1st PLUMBER CAME AND HE COULD NOT SOLVE THE PROBLEM AND HE SAID HE MUST USE THE JET METHODE AND IT WILL COST $1,300.002- NEXT DAY ANOTHER PLUMBER CAME AND HE SAID THE SAME THING BUT HE CHARED ME $1,650.00 FOR THE JET AND $380 TO REMOVE THE TOILET TO USE THE JET, THE TOTAL WAS ALMOST OVER $2,100.OO
After a very tough weekend, it was the easy friendly professional service on a Monday that started my week on a great note. Thanks John ! Keep up the great work.
Cristina Kelly
4 years ago
Amazing service from our technician, Mike. He went above and beyond our needs, did not rush through the job and was extremely thorough. Will definitely be requesting him for any future work needed!
Ben figured out the problem with our kitchen sink quickly, and was very thorough both in explaining what needed to be done and in fixing the problem. In addition, he seemed very knowledgeable and courteous. Finally, he left everything neater and cleaner than he found it. We recommend Ben highly!
Jennifer Rijos
3 years ago
I called for an appointment at 5am and got an appointment between 8-10. Claudio arrived promptly at 9 when they said he would. Claudio was polite, friendly and knowledgeable. He was able to find the problem and fix it quickly. He cleaned up after he was done and gave me tips for prevention. Will definitely be calling back next time we need help!
The guy who came in was really nice and he did really good job of fixing the blockage in the toilet. He had to bring 84 ft snake to bring down the pipe. At first we were really worried that it would not be fixed but he gave us guarantees it would work. We are really thankful for him otherwise we would have to go to hotel. I would recommend them even though it is on pricey side but outcome is good.
mohamad was very responsive polite. and demonstrated extreme knowledge about the subject area. due to mohamad, I will be using Roto-Rooters again.
Quick response. Came on time. Wore face mask. Assessed and repaired problem quickly, proficiently, cleaned up well, applied a coupon which I appreciated! Good customer service! Only complaint: all plumbers are expensive, not just Roto-Rooter.☺️
Angel Rosario
10 months ago
The plumber was awesome took his time to find out what exactly was wrong and went out of his way to get the job done right the first time thank you. 👍
Barbara Mosquera
a year ago
Demietri was knowledgable and took the time to explain to me both what the issue was and how to remedy my problem! I would definitely request him in the future!
Katarzyna Gruda
9 months ago
Very prompt and fast service. Experienced technician. Protected floors and left the place very clean. In addition Joey was very pleasant to deal with: polite and courteous.
Edwin came and did a discovery inspection - opening up our ceiling to inspect the leak. Was professional and took his time to access the issue. No BS. Just came, fixed our leak, told us how to prevent future clogs and what to keep our eyes on. He shared with us his thoughts, how he fixed things, and gone through pricing thoroughly. Was very nice, professional, and above all - honest. Will definitely use his services again.
Marc Perkins
7 months ago
Super responsive. Called at 9 am, they were at my house by 11. Went above and beyond..
They did not diagnose the problem correctly. They quoted me a price for the work they thought will be involved and once the work was reduced by 3/4 they did not want to adjust the amount. The guys who worked did not wear any plastic wraps around their shoes and dirtied the entire floor and the carpet and did not even clean up. Not very professional in my opinion. Very disappointed by the service.
Debra McNellis
4 years ago
Was a no rush job to snake clogged/backed up toilet. Lee (Middlesex, NJ) came the next day & quoted $465.00 + tax = $497.55!!! After I stopped laughing, I said no thank you. Called local company which came next day $250 + tax = $267.50. I hate being taken advantage of or ripped off so no to Roto Rooter!
Elaine Malanga
3 years ago
The serviceman was very pleasant. He explained and fixed problem. He was helpful in returning area to normal. He saved me money on extras I needed.
Felicia Sutherland
a year ago
Franklin was super helpful and patient. He really helped direct me to people that could help me resolve my friend's flooding basement.
Kristen Balladin
a year ago
Patrick was very helpful with helping me troubleshoot what was wrong with our toilet drainage. He was very knowledgeable and ensured everything was properly working before signing off!!!
Gloria Rinaldi
a year ago
All the employees who came to my house to solve my plumbing and clean-up problem did a great job. I also want to mention Jordan, who worked very hard to remove five very large drying fans from my home.
Harmon Jenkins
4 years ago
Anderson #2026 was professional and courteous. He was thourough and explained everything he was doing. I highly recommend him
Santhosh Kandikonda
a year ago
Peter was amazing!! He was super professional and know exactly what he is doing!! I would totally recommend to ask for his services, if anything that went wrong!!
Mike Kokoszka
5 months ago
Antonio is five star. Helpful and professional. Knowledgeable beyond belief and would ask for him again and would definitely refer him to others.
Federico Trigo
5 years ago
Wilner #2086 was extremely professional and gave an honest assessment of our situation. He was very warm and friendly to my family unlike another plumbing company I've used in the past.
Matt Leonaggeo
a year ago
Dmitriy did a great job in repairing our bathroom sink piping. We had him back to do a faucet replacement and the work was quick and thorough. Professional and honest - all you can ask for. Highly recommended.
Joanne Horowitz
4 years ago
Roto-Rooter is not transparent with their prices and services, nor does it listen to its customers. Our second experience with Roto-Rooter was a bigger disappointment than the first time we used their services.We used them both times because of a coupon and because they offer same day service. We gave Roto-Rooter a second chance to detect and repair a leak from our GE dishwasher. It wasn't until after we were quoted $295 (minus the $55 discount) that we were told by the technicians that they didn't repair appliances. We were still liable for the $295 which accounted for just the detection of the leak, and had to find a GE certified repairman to finish the job.They have lost my business.
Adrianna Taylor
a year ago
Mohamad was great! He fixed everything that needed to be fixed. He was very professional, and quick with the service! Definitely would recommend !
I recently moved and discovered that my bathroom drains and sinks were not draining properly. I called Roto Rooter and got an early appointment.From the time they arrived Adrian and Sai were extremely professional and compassionate They explained everything thoroughly, and set expectations about the outcome. Sai was very thorough and cleaned up leaving no debris or trash behind. The provided tips on ongoing maintenance. Adrian was very knowledgeable. I am totally satisfied with the service, will definitely use Roto Rooter in the future, specifically requesting Sai and Adrian.Before leaving they even checked my sump pump to see if it was functional. Job well done and very happy customer!
Wow! What a great great service! Had an emergency! My entire basement was flooded due to a clogged pipe! Called them at 9pm they were here at 10pm on a Saturday and he left at almost 1am ! He ensured everything was perfect! And back running! Thank u!
Christine Gugliotta
2 years ago
Came on time, they were polite and followed COVID-19 protocols. Did a great job and would definitely use them again.
STEVEN KHOURY
3 years ago
First of all we had an emergency situation and RR was here like a flash. The individual who arrived wore protective gear and kept 6 feet away from us which was so thoughtful and followed all the guidelines. David informed us exactly what his procedure would be and then went to work. He wasn't just friendly and polite but he took the time to explain in detail what had happened and why and how we can prevent this from happening again. Vital information for the future health of my sewer system. Then David sent a follow up person to confer with me about the damage. We were impressed beyond our belief. We want to give RR and David the highest mrecommendation.
Jeanne Gibbs
8 months ago
Scheduled next day, weeknd service online for two urgent issues and received a call first thing the next morning asking if I'd like the tech to come out 4 hours earlier than originally scheduled which was great. The tech, Antonio, was excellent. Very professional and pleasant to work with. He answered any questions I had, clearly explained the work he would be doing and associated costs, and maintained a good sense of humor throughout which helped make for a truly positive experience despite the plumbing issues.Antonio also made sure I was aware of the discounts available to me.After work was completed there was a minor billing issue which I called the local Middlesex office about. The branch manager Adam, who was also very pleasant to work with, got back to me within one business day and immediately rectified the issue.I will absolutely call this branch again and ask for Antonio by name if I have plumbing issues in the future.
Joanne Gerena
2 years ago
I didn't catch his name but the person who serviced the drain was prompt, professional and courteous. We appreciate him being thorough, knowledgeable, empathetic and helpful.
The service supplier was efficient. I had to call the main number to find out why service was not ontime. The dispatcher indicated the supplier was running late and they would have someone there in an hour. They were. It was a challenging job and was completed successfully
Tanya Gaulden
2 years ago
Awesome job given 30 days to see if everything was totally good. Worker was awesome very friendly made the job easy
Joel is nice and professional. Installation service is pricey but well structured and decent. Time will tell if it is durable.
Called for help at 2pm and someone was there in under 30 minutes!! The technician was very professional and explained everything he was going to do. Thanks Roto-Rooter!!
Tyhesha Strothers
4 years ago
I reached out to Roto Rooter & they came out right away explored the problem & explained the situation & in a blink of an eye my kitchen sink was working again. I am so grateful for your prompt service & professionalism.Thanks Roto Rooters! I will not hesitate to call when in need of plumbing services.
Service was really great. Technician Edwin was very professional and responsive. He didn’t misguide.I would definitely recommend Roto-rooter.
Peter Zarrillo
a year ago
They were very Professional, Sincere, and courteous. The team work was outstanding. Although it will take me forever, to pay for the services they performed, because they are pricey, I would Highly recommend them to anyone, especially if cost is no problem.
Connie Zacharkan
9 months ago
I’m not one to willy nilly give 5 star ratings... but in this case, these guys deserve 10 stars! Early on SUNDAY morning, they arrived at my house and they worked hard all day long. They didn’t leave until the sun was setting. The put in a new sewer line for me.
The service person was courteous, professional and knowledgeable. He arrived on time, had a pretty good idea of what the problem was about and what it would take to unclog the drain. All in all, a great job! Thank you.
Catherine Novelli
a year ago
Erik was great and professional, came fast and got my toilet cleared! Would recommend
Milton Georges
4 years ago
My tenants had an issue with a toilet that was leaking. They called RotoRooter who sent a technician with an arrival window between 1-4pm. The technician showed up at 5:30pm, over an hour late. I spoke to him on the phone while he was at my unit, and he claimed that porcelain was cracked on the toilet and that it needed to be replaced. He said he would only be able to replace the toilet a full 2 days later. I told him that timeline was unacceptable and that I would do the work myself.I arrived at my unit the following morning, and found that not only was the toilet _not_ cracked, it was simply clogged with toilet paper. I easily remedied the issue in under an hour. To recap my experience - RotoRooter kept my tenants waiting around on a Saturday with a ridiculous 4 hour time window for arrival, and were STILL over an hour late. The technician rudely complained to me on the phone that he had trouble finding parking, and threatened to leave (it's as if he never worked in a city before), incorrectly diagnosed a clogged pipe - the simplest of all plumbing issues - as a cracked toilet that needed to be replaced, and charged my tenants $100 to do this.While it may sound extreme, I truly believe the technician wanted to make off with the toilet in my unit, as it is an expensive Toto one-piece toilet. He was going to replace it with a generic $85 Home Depot toilet, and probably charge me ~$500 or more in addition to the cost of the toilet, and probably keep the Toto for himself or resell. The reason being, when I looked at the toilet, there was absolutely no indication whatsoever that there was a crack, ANYwhere. It all sounded fishy to me when the technician said the toilet was cracked in the back, on the bottom of the bowl. Just knowing how this toilet is set up, there is no porcelain were the technician was describing, and that is where the sewer connection exists. He was trying to take advantage of the fact that my tenants did not know any better, and the fact that I wasn't around. When I told the technician that I would do the work myself, he attempted to backtrack and say that he may be able to do the work sooner, but I had already had lost trust in his diagnosis.RotoRooter, you either have completely inept and incompetent people working for you, or you have thieves and liars. I'm not sure what is worse, but judging from the reviews on this page, I don't think this matters to you. I will be reporting you to the Better Business Bureau.
Peter did a fantastic job with my sewer repair issue. He explained what he was doing every step of the way. He took the time with me to explain all my options and he was sensitive and professional in understanding my misfortune. I would highly recommend Peter and Roto Rooter!
Christina Rosano
a year ago
After leaving a 1 star review because of the service, the main office at Roto Rooter contacted me and made it right. They went above and beyond to make sure their communication and plumbing service at my storefront/commercial location was stellar. I'm now changing my review from 1 star to 5 stars because a company that can apologize and make up for it is one worth giving business to.
Jacqueline Glenn
a year ago
Peter was very helpful and professional. He went above and beyond to try and solve our drainage issue.
Rob did a fantastic job. Kept me informed about the job and most importantly worked the problem and resolved the issue. Would definitely recommend.
Alex was excellent - very resourceful, diligent, and focused on solving my complex septic issues professionally. He's a terrific plumber.
Monique Jenkins
a month ago
Very professional and knowledgeable. We like the fact that he had an apprentice with him.
Great customer service, and great professional work. Young man wear mask. Tub was unclogged with in minutes. Very polite and knowledge of his job. Will call them again if needed.
Roto-Rooter has come to my home on three different occasions and each time the technicians and office staff were professional, knowledgeable, personable & respectful. The staff & service are excellent and I won't call anyone else for my plumbing needs. Thank you!
I did not have to wait long. I scheduled it the same day. Received a phone call about 30 mins. before the techs arrival. Antonio arrived on time, he was fast and efficient. Within 10 mins of him being in there he fixed my issue. It was great! Would definitely recommend!!
I called Roto-Rooter on New Years day, today to assess a sink drain leakage. They sent a serviceman in less than an hour to Bedminster, NJ. Lee was able to assess and fix the problem. He was knowledgeable, courteous, prompt and professional. I am so glad I was able to have this issue taken care of on New Years Day!
Good service. He was more or less on time, and got the work done professionally and quickly. But it was very expensive. Too much, and they don't quote you until they're in your house -- for an emergency job like this one, you're pretty much stuck paying what they ask for when they're there and can get the work done.
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