Best Water Treatments in Austin TX

Use caution, ensure the price quoted over the phone includes diagnostic! Don't make the $500 mistake that I did.I called Fast Plumbing after my water company detected a steady 10 gal/hr leak, most likely from a toilet not sealing. Melissa was very helpful and they were able to get the toilet fixed the next day. No issues with the quality or timeliness of the work.The problem is that over the phone we communicated that the repair would be $238. Melissa called me and I approved the charge once the plumber had diagnosed the problem- I even added a $20 tip because of how grateful I was with the quick response and repair. However, $798 was charged to my card. I called and Melissa explained that the additional charge was for the diagnostic and discovering where the leak was from. This price was not quoted over the phone.Home Depot and Lowes had both quoted me approximately $400 total to completely replace the old toilet, but i wanted to support a local company, plus I was under the (incorrect) impression that the end price to repair (not replace) the toilet would be under $300.Edit: we were not quoted for $125 service fee and $375 for the first hour of leak detection, per the owner response below. I already had a quote to completely replace the toilet for $400, why would I pay $500 to have a diagnostic? This makes no sense and looks to me like the company is trying to save face.Furthermore I also did not say anything about an $800 water bill, this is simply not true. No idea where that came from - maybe the company is getting us confused with another customer?

Awesome service