Best in Austin TX

quality company and quality work -- working overtime to get ppl out of a bind during the snowstorm 2021. Couldn't be more pleased

I use these guys in my home and rental properties. They have been a huge time and money saver. I no longer have any deferred maintenance at home because I am too busy and my tenants get prompt service right away rather than having to wait for me to respond to their texts and emails. As an example, one of my tenants was not reporting issues for a while as she was busy, but when I got PreFix she had 5 things fixed in one afternoon which would have normally taken three different trade pros and twice as much time and money.

Based on a neighbor's recommendation, I called them twice during business hours. They did not answer their phone. I left detailed messages describing my problem. They did not return my calls nor did they have the courtesy to call me to let me know they were too busy to address my issue, if that was the case. Zero customer service on the front end. Went elsewhere.

Finally a contractor who does what they say they do! They are easy to work with, easy to get ahold of, and the work is top quality. Prices are fair and service is amazing! We will definitely be using these guys again in the future!

the best commercial plumbers in the business.

Called about a water leak on Thursday and explained that we were taking Friday off from work to fix the issue. We were told that they were definitely coming Friday. We specially asked them to call if that changed in any way. After we didn't hear from them by noontime on Friday, we called again. We were told that they were busy but would definitely come to fix the leak. They encouraged my 70-year-Old mother who was waiting for them to start digging for the water line to speed up the process. Long story short, they never came, never called, and will never be getting our business.