Best Plan Schedule Service in Indianapolis IN

We had a technician out to diagnose why our heater wasn't turning on. Although he did diagnose the problem correctly, he immediately jumped to recommending that we replace the whole system. Our HVAC system is only 8 years old. Turns out we could order the parts ourselves (even the ones that didn't need to be replaced, but just maybe should be considered in the near future) for just under $300 and was easily replaced without help. He quoted us $3700 for the whole system replaced and almost $900 to replace something that we replaced for under $200 alone. From the minute he sat down with us I could tell he was trying to sell us on replacing everything without any true cause. He also only showed my husband all of the information when we all sat down at the table when I was the one that made the call and who has the knowledge about the system. That was fairly offensive. I'm grateful I had the knowledge to know that this was completely unnecessary recommendations aimed to either replace our system or get us to sign up for a maintenance membership. Many other people might just assume he was being cautious and waste a lot of money. I called because of the great reviews of this company. I'm thoroughly surprised by our bad experience. Please think before you choose to replace a whole system just because it's getting up there in years. When most systems last 15-20 years, don't try to sell that at 8. Get a second opinion from someone who is willing to make the fix and who doesn't charge almost $600 for labor charges for something that took 15 minutes and 4 screws to fix.

The office staff is wonderful and they were extremely timely. He did diagnose the problem correctly. That is why I gave 3 stars and not 1.

Tom, Nick and Mike were timely, friendly professional and thorough. I had to have my entire HVAC system replaced. They answered all my questions and and were very transparent about the whole process. They did an excellent job.