Best Bursting Drain in Indianapolis IN

Alex Duenas was prompt & professional! He did a great job - quick & efficient.

Company was very responsive to my inquiries and questions. They were able to install a new water heater quickly. I was frustrated that they would only quote a flat price. They refused to give me a line-item estimate with the equipment and labor separately, or hourly labor. This allows them to offer the same installation price for any job. Essentially, the easier, simple jobs subsidize the cost of harder jobs that take longer. They also wanted me to pay for an annual maintenance plan in order to receive their “member discount”. After I negotiated to get the member discount without having to sign up for annual maintenance, their price was comparable to other quotes.

Update to my original review above: I just received a promotion in the mail from Mr. Plumber where they advertise: Water Heater + Installation for $1699..... Really? My cost was almost double that! So, I wonder what the difference is? Although they claim that the way they price provides a better experience, I stand by my contention that their pricing is not transparent. You know what your price is up-front but you don't know if it is a fair price for the product or a fair charge for the labor.

Seth, the technician, was very friendly and professional. He took the time to explain what was potentially causing the problem and offered options on fixing it. He as able to successfully open the major drain clog and we are happy with the service and results we received. Will definitely use Mr. Plumber again.

FYI: No parts sales to general public.