Best Plumbing Installer in Houston TX

Wasn't going to write one but now I have to. I want to start by saying the customer service is second to none. They are literally some of the nicest people in the world. The main reason why I didn't completely spazz out when things weren't going the way we wanted them to go and it took longer to get everything squared away. So thats the first thing. They have a strong follow up system, they keep you informed to the best of heir ability from what I can see. They were open on a Sunday (a major plus), and the tech (ROB) came early in the morning instead of the normal late afternoon times to make sure it was done before I went to church. (Considerate). He did the (very expensive) gas test (that they discounted to be fair and reasonable) and tried to see what the prob was, even though the test didn't reveal where the actual leak was in the house, (remember this). So he told me it could be anywhere. I told him I'm sure of where it is because i could smell gas coming from the laundry room wall days before when the gas was still on. (Hate that I called counterpoint first, will never do it again). He told me theres no way of knowing unless we open the wall, so instead of paying 180 to do that, i took a hammer to the wall myself and as soon as I opened the wall we saw the cracked and rusted gas pipe. Asked him how much to fix that and I paid, He got it fixed in probably 10 mins. Headed out the door. The inspection was suppose to happen monday and did not because of something on their end. Tuesday had a miscommunication with the city and still no inspection, had to reschedule and the city came that afternoon, we did not pass because the meter had gone back done (after two days) and there was a small vent piping issue at the furnace (something they could've told me Sunday, not their job, but since you're up there and have to schedule an inspection, why not right?) So wednesday comes around and Rob comes back to look at what we need and tells me another bite is coming out of my pocket to fix that. One call not only sent someone that day to take pictures and get parts and schedule me for a next day repair & inspection, but they did not charge me to fix that issue in the attic. This is what I call fair, considerate, awesome customer service. I spent a nice wad of money, (Esp for the test that didn't help me at all, the permit that couldn't get pull till 2 days later and etc) and they met me where I was an decided to help. I truly appreciate them and will definitely use them again if ever we have a problem with our home in the future. Call them now if you need them. Don't waste your time with anyone else. Seriously.

Called them out for their $49.00 special on drain cleaning. Technician arrived on time. Very professional and diagnosed A/C drain clog upstairs. $362.99 ! Apparently the “special” applies to a kitchen or clean out clog.As Retirees living on Social Security this was a major blow financially but having little choice gave the go ahead. Jonathan Clark, the technician had it sorted out in little to no time, left no mess and was very professional and pleasant. Now I’m gonna cringe every time I see their Ads on TV, especially when they say how affordable their services are. Will have to think twice before calling on them again. Professional from initial call in to Technician completing the job but good Lord !…. the price !!

Good service