Best Las Vegas Water Damage Restoration in Henderson NV

Excellent customer service!

Awesome company! Very reliable

under no circumstances use this company called to get second opinion about a collapsed drain the first all the first technician is squirt water flooding our bathroom said they would bring camera to inspect pipes waited another day and did not have camera to inspect pipes wasted 300 dollars

My experience with Ideal Services Restorations couldn't be further from ideal. I was put in touch with this company by my home warranty company to inspect and repair a leak in the ceiling of my house. The leak was located almost directly under my master bathroom toilet. Ideal came to my house on three separate occasions (each visit a separate 75$ charge for just coming out from my home warranty company mind you). The first time that Ideal came out, they told me that the leak was being caused by our master bathtub being over filled, and was told to just make sure that the bath tub doesn't get overfilled, and the overflow drain for the tub wouldn't leak over and leak down to the down stairs ceiling. Meanwhile, the leak is about 15 feet away from the bathtub. A few weeks later, the leak happened again. I called again, Ideal sent someone out again, this time saying that they were unwilling to cut into the drywall to diagnose the leak, because they were concerned there would be mold. So they left, I got charged $75 again, and they literally did nothing. A third time they send someone to my home, this time with a gadget that can see where there is and is not moisture behind the drywall. There was no moisture found. They then went up to my upstairs master bathroom, and noticed the master bathroom toilet was loose, and suggested replacing the wax ring, but they didn't actually replace the wax ring, offer to replace the wax ring, or do any actual work to address the problem at all. Instead, almost a week later of playing phone tag with ideal's office staff, we were offered a quote by email of approximately $850 to simply cut the drywall in my downstairs ceiling and diagnose the leak. Mind you, the leak is directly below a master bathroom toilet that is loose enough the caulking is coming apart and clear needs a new wax ring. So I call ideal, and ask what it would cost to replace the wax ring in the toilet, something I am more than capable of doing on my own, but frankly didn't feel like messing with because i work 65+ hours a week. They schedule an appointment to fix the wax ring for me for $130. They were supposed to arrive some time between 8am-12pm. They showed up after 12, when I had already left for work. Once they finally showed up, they replaced the wax ring, but did not remove the old caulking from the base of the toilet, reset the toilet on the wax ring and didn't bother to recaulk the toilet at all. They literally wasted $130 of my dollars, because the job was not done correctly and will now need to be redone. What kind of amateur hour stuff is that?! Then, to make matters worse, they simply threw away the old wax ring in my small bathroom trashcan, which was already half full, stuff literally overflowing out of the trash can. You can't even be bothered to clean up your work space after you are done with a job? Seriously?!! They also left stuff (from the mess under the toilet) smeared on the tile around where they did the work. Then, without calling to tell me or anything, just note on the repair order that there is rotting near the left side of the base of the toilet in the subfloor. When you saw rotted exposed subfloor, it didn't occur to you to offer to repair it? I would have been willing to pay to have the entire subfloor repaired if that's what it took to do the job correctly, but ideal is so incompetent they didn't even think to ask. I will never do business with this horrible, unprofessional, rip-off artist company ever again, and I hope that you will chose not to do business with them either after seeing this review.

Leak Detection & Repair Pros is professional, hard working, and reliable. We have had several home-related issues all of which Leak Detection & Repair Pros resolved. We will definitely return in the future!