Best Dishwasher Installation in Henderson NV
Plumber
Plumber
This company is a vendor of American Home Shield- Birds of a feather as they say.
They were scheduled to come out on a Thursday between 12-4 and called at 2:30 to reschedule. We were understanding and R/S'd for the following day 1-5. At 5pm, no call, no show. We called AHS which got in touch w/ Water Wise- who then called us at 5:20, & stated they'd arrive which they did approx 5:40. They were here for no more than 10-15 minutes and suggested an upsell camera service which wouldn't be covered by AHS and a consumer product from Amazon called Bio Clean (50$). We paid AHS 100$ for this.
After getting the official cameral denial and declining the 275$ camera service- we sought out to get our 100$ back from AHS.
(Note that we had our own plumber out to estimate the issue (Wax Rings) on a prior AHS call- determining that Wax Rings ARE Covered- when we were told initially they weren't)).
AHS won't refund the $ and offered a follow up visit for WW to come back. We speak to them about our issue and what the 1st techs stated. They schedule an appointment for 2/19 12-4 and not only again do not show (At All), but never called.
I reach out to them after hours and get a call back the next day at 8am (Thanks?) and their response to why they never called or showed up was that AHS canceled our call.
I of course call AHS to validate this and WW lied. AHS had not only the tech name, but date and time of the cancellation on 2/16.
Both companies dropped the ball here- but we made the appointment with WW and they cancelled it, lied about it and never took responsibility for it other than offering a lame apology stating it fell through the cracks.
If they can't manage communication, and then they LIE about who canceled the call, do you trust them with expensive estimates to get your plumbing needs met?
They couldn't pick up the phone to communicate to us they were cancelling the call.
They Lie About it...I certainly wouldn't trust this business to come into my home to service delicate AND Costly Plumbing issues.
In hindsight, the Camera Upsell was a ploy to get the call complete at least for the night. It was the end of their work day, they were late, they didn't call. They knew the camera upsell would be declined and hoped we would go away.
Well, we are, but not without giving a review. I want to thank Water Wise Plumbing LV for not only costing us 100$ for their late visit the first time, but for suggesting the bogus Bio Clean solution (which didn't work) and then blowing us off and lying about it on the recall.
If businesses and people can suck at what they do and how they do it... Water Wise takes the cake.
Be Wise, DON'T USE WATER WISE....OtherWISE, you'll be disappointed, just like we were.
(As a side note, don't work w/ AHS either- Those that Scam Together, Stay together)
They were scheduled to come out on a Thursday between 12-4 and called at 2:30 to reschedule. We were understanding and R/S'd for the following day 1-5. At 5pm, no call, no show. We called AHS which got in touch w/ Water Wise- who then called us at 5:20, & stated they'd arrive which they did approx 5:40. They were here for no more than 10-15 minutes and suggested an upsell camera service which wouldn't be covered by AHS and a consumer product from Amazon called Bio Clean (50$). We paid AHS 100$ for this.
After getting the official cameral denial and declining the 275$ camera service- we sought out to get our 100$ back from AHS.
(Note that we had our own plumber out to estimate the issue (Wax Rings) on a prior AHS call- determining that Wax Rings ARE Covered- when we were told initially they weren't)).
AHS won't refund the $ and offered a follow up visit for WW to come back. We speak to them about our issue and what the 1st techs stated. They schedule an appointment for 2/19 12-4 and not only again do not show (At All), but never called.
I reach out to them after hours and get a call back the next day at 8am (Thanks?) and their response to why they never called or showed up was that AHS canceled our call.
I of course call AHS to validate this and WW lied. AHS had not only the tech name, but date and time of the cancellation on 2/16.
Both companies dropped the ball here- but we made the appointment with WW and they cancelled it, lied about it and never took responsibility for it other than offering a lame apology stating it fell through the cracks.
If they can't manage communication, and then they LIE about who canceled the call, do you trust them with expensive estimates to get your plumbing needs met?
They couldn't pick up the phone to communicate to us they were cancelling the call.
They Lie About it...I certainly wouldn't trust this business to come into my home to service delicate AND Costly Plumbing issues.
In hindsight, the Camera Upsell was a ploy to get the call complete at least for the night. It was the end of their work day, they were late, they didn't call. They knew the camera upsell would be declined and hoped we would go away.
Well, we are, but not without giving a review. I want to thank Water Wise Plumbing LV for not only costing us 100$ for their late visit the first time, but for suggesting the bogus Bio Clean solution (which didn't work) and then blowing us off and lying about it on the recall.
If businesses and people can suck at what they do and how they do it... Water Wise takes the cake.
Be Wise, DON'T USE WATER WISE....OtherWISE, you'll be disappointed, just like we were.
(As a side note, don't work w/ AHS either- Those that Scam Together, Stay together)
9205 W Russell Rd #240, Las Vegas, NV 89148
Plumber
Roto Rooter Henderson is a dishonest ripoff! They installed a pump 3 weeks ago for $1000 ($400 labor for a 45 min job) and it already quit working. They now want me to pay for another because it was abused. Keep in mind they never told us anything about what we should or should not do when they installed it. Ray the owner was obstinate, condescending, and rude saying he has no responsibility and frankly could care less. Call anyone but these guys. BTW they showed up a day later than scheduled. 👎
2901 S Highland Dr Bldg 12C, Las Vegas, NV 89109