Best Water Heater Repair And Replacement in Glendale AZ

Tom quoted a price. Did the service at the quoted price. Very professional. I will use him again if I have a plumbing need.

Saw that there was a small pool of water by my house and was terrified. Bob Mckean came out and put my worries to rest. He was very knowledgeable, super friendly and diagnosed my problem right away. The customer service Bob provided was stellar. ReddiServices - Bob is an all-star.

Dallas and Kyle are professionals. They show up when they say they will, they do their work quickly, efficiently and honestly. I would recommend these guys to anyone. I will be using them in the future for my plumbing needs.

Quick response time to my call and completed the job same day! Very nice as well. This is our second time requiring service, so will continue to use.

Literally one call and he was on it! Good communication, quick response. Will definitely (though hopefully not) use again!

Fast response time extremely professional. Highly recommend this company!!

Totally trustworthy! ! !

Anthony was phenomenal!

So I was trying to fix a broken pipe myself because I’m pretty handy. I then pulled something you’re not supposed to pull on, and boom... water everywhere.

I called four places. The first couldn’t tell me the cost of emergency services. The second and third didn’t answer or call me back. Here, a friendly lady answered and told me someone would call me in 5 to 10 minutes. Anthony called in that time frame and gave me an ETA. His ETA was accurate, and I got 2 messages - one when he was 30 minutes out, and another when he was 8 minutes out. As a project manager, I’m a sucker for communication. He was kind, polite, respectful, honest, and he went above and beyond when he showed me what to do and gave me tips for the next time I decide I’m Wonder Woman and try and fix a broken pipe on my own. I do know that when I inevitably end up breaking something in my efforts, I’ll call these guys, and you should too!

Presentable person. Very informative about my plumbing n solution to problem solving. Comfortable with warranty on install of water heater. N kitchen faucet.

Very pleased with Clay’s work and attention to detail. I plan to use this business in the future!

Nothing is better then finding a Company that truly cares about their customers. Best customer service in town as well as their amazing plumbers. I will always use 100% plumbing for my plumbing needs.

Jason and Daniel were very helpful with my plumbing needs they made me feel comfortable with my plumbing

I would like to share my experience with Reddi Services/Jan Ashford Plumbing. First let me explain the 2 names. Redi-Services is who I called, but Jan Plumbing is who showed up.

On Sunday September 8th I needed the service of a plumber. I will try to explain my displeasure for the company and service in a chronological order.

I called at 6:30am and they assured that I would be the first job of the day, I was told I would receive a phone call at 8am when Dispatch opened. At 8:30 after no phone call I headed to the store to get the parts to fix the leak myself.
ISSUE 1. They never called back, I had to call them

I purchased the $23 in parts and called Reddi Services back.They said a plumber would be there shortly. I now had bids from other plumbers I had called. Average cost was $100-125
Jan Ashford Plumbing (sent by Reddi Services) showed up around 9:15am. The plumber quoted me $260. I was able to get the price reduced to $221 and agreed to do the work. The Plumber then told me he was going to use my parts I just purchased. I asked if he had his own parts and he said yes, but will have to charge me more.
ISSUE 2. The price was double what I had already been quoted verbally.
ISSUE 3. The plumber asked to use my parts or who would charge me more money than his already inflated price.

The repair took approximately 30 minutes as I was working in the yard nearby and noticed the water was back on. I walked over and he said it was done. It was then I pointed out that his repair was leaking. He seemed frustrated and said he would have to charge me for more parts to fix the leak.
ISSUE 4. I had to point out the leak to the plumber. I paid for a professional to fix the issue without leaking.
ISSUE 5. The Plumber wanted to charge me more money to fix his faulty work.

Another 30 minutes went by and he was able to finally fix the leak. I asked him to cover the pipes back up and he acted as if he was doing me a favor and then used my tools to do it.
ISSUE 6. I didn't expect attitude to cover the pipes back up. If I had not asked they would have left with the pipes exposed in the ground. They didn't bring any tools to do this, so I guess they are not equipped to fix repairs under the earth.

I now I had several bids returned back to me from other plumbers. All were less than $150 to do the repairs based upon several pictures provided and descriptions of the work needed. At this point I felt as if I was being price gouged. The repair if he had done it correctly the first time only took 30 minutes as I had most of the prep work done. With me supplying the pipes and fittings that means I would have been charged $442 per hour. My cost was $221. Reddi Services states they don't charge a trip charge and will give you a free estimate. Let me repeat that. If he had repaired it correctly the first time in the 30 minutes, I would have been charged $442 dollars per hour (1/2 hour at $221). Even with having to cut his leaking repair off and re doing it was just over an hours work. This was still over $200 per hour for a plumbing job that most plumbers in AZ charge 80-90 per hour for labor.

We are a smoke free family, and while I was working outside, I could smell cigarette smoke. I found the plumber sitting on the ground smoking while he was working.
ISSUE 7 The plumber was smoking on my property while working.

I tried to pay with a credit card and was told I would be charged 10% so I paid in cash.
ISSUE 8. wanted to charged 10% extra to pay in credit.

I contacted Reddi Services to express my concerns I have outlined above. The end result was an offer of $40 refund not the $100 I requested. I declined the $40.
ISSUE 9. I attempted to resolve this with management but was only offered a $40 dollar credit and no real apology for their performance.

If you want to be price gouged, have the repair done twice, supply your own parts, have the worker smoke on your property, and try to again price gouge you to use your credit card, then give Jan Ashford a call, Im sure you wont be disappointed.

Christian was awesome. Explained in detail what the options were and when I made my decision he was prompt with the parts pickup and installation of the replacement hot water heater. Cleaned up his work space too! Great job! Thanks!

My a:/c is not working n and I hired Home Depot that hooked me up with Delta mechanical which service man came out and 3 pounds of refrigerant told me nothing else was wrong with it and here I sit in the kitchen with sweat beaten off the top of my four head at 92° in my home