Joshua Orimoto

a week ago

Great customer service from the technician. My only complaint is the company won’t keep track of when my next tankless water heater flush needs to be despite charging me for a annual membership. Its kinda the least they could do. I recommend going with a small plumber if you only want to use them for services once a year.

Jennise Johnston

a month ago

Very good experience at helping us unclog a toy in our kids toilet. Very professional and kind and respectful of our home. Highly recommend and would definitely hire again.

Mike Bohn

8 months ago

I had water softener issue. The technician was helpful and knowledgeable about my issue . I would difficulty use them again or refer them to a friend.
Mike B

Joan Sprinkle

3 years ago

JC was my service man yesterday. He was professional, honest, knowledgable and the needs of his client came first. Please mark my records for my next visit to be JC. Thank you for the reminder call. All went well.

mike roder

2 months ago

James was my plumber this morning and was very professional and on time. Fixed my issue quickly and provided an in-house inspection while providing excellent suggestions. I use Benjamin Franklin fit all my plumbing needs.

Tara Flint-Hollins

4 years ago

Nick was fantastic! Very knowledgeable and real with us. I would wholeheartedly recommend this company to anyone.

Rose Mary Mets

2 years ago

Don Osborn found a leak in a pipe in the wall in the laundry room which had been dripping on a pipe below it and weakening the second pipe.He repaired both pipes.He had to cut into the wall to access the leaks and did perfect cuts for the restoration people to do their work restoring the wet wall.

Kelly Sorenson

4 years ago

Roger was terrific to work with and very knowledgable. We are loyal customers of Benjamin Franklin.

William Sieler

a month ago

Great service from James today. Very professional and his honesty saved me some money, so i would recommend them to anyone.

Keenan Williams

3 years ago

Timely response and great tech service. Customer service (I think her name is Tiffany) is exceptional.

Deanna Sullivan

4 years ago

The service we received from the dispatched tech (Sabo) both times far exceeded our expectations. He was thorough, knowledgeable, and did a fantastic job of picking up after the jobs were done. The dispatch team itself was courteous and communicative before and after the job was complete.

Sheila Jones

5 years ago

Haim was very professional and courteous. He really understands water heaters I highly recommend!

James Thomas

11 months ago

October, 2022 Experience:We experienced a leak with our water heater and called Ben Franklin Plumbing. I left a message with a person describing the issue and had a call back immediately with a manager that helped me through the options available.Charlie arrived earlier than scheduled, was extremely professional, did some beautiful plumbing work, explained everything that was taking place as well as the warranty details and left the job site immaculate. A skilled tradesman and well spoken, kudos to Charlie.Our second time using Ben Franklin, but I've gotta say this is the level of professionalism, skill and service that ensures high confidence with the job. Nice job Charlie and Ben Frank.August, 2021 Experience:Great experience with Tzvi and Benjamin Franklin! On time, responsive, informative and highly professional. Thanks for the swift water heater maintenance!

Mike L

a year ago

Jared did the work properly and quickly. Kind of expensive from the average price I found on the internet. BUT, the leak is fixed and that's the main thing.

Arthur Kelleher

3 years ago

Very positive experience. I’m very comfortable having Christian work in our home. He is cordial, communicates well what he will do to take care of the project and executes his work well.Arthur Kelleher

Katherine Nisbet

4 years ago

I had a very pleasant experience with Ben Franklin Plumbing. Daniel, my technician, was courteous and explained the shower problem to me. He even encouraged me to watch the process so I understood exactly what the problem was. He even tested our water to help fully explain why our hard water was the plumbing culprit. Great service. Speedy service. And amazing technician.

Pam Mandt

4 years ago

Ben Franklin came out the day after I called, called ahead when technician was on his way, did a thorough inspection and didn’t find a leak, and waived the fee. I was so relieved and happy with their service I will call them again with future plumbing issues.

Epic Bourne

3 years ago

Daniel Awwad was very helpful. He explained what was problem and mentioned that it can be fixed instead of selling me a whole toilet. This company do shows that Their employees are very professional and knowledgeable.

Cynthia Klinger

a year ago

The service provided by Jack and Cisco was amazing. I felt they were very professional, hard working, and honest. Jack explained to me everything they were doing, and he answered all my questions about the job. They worked tirelessly for about 12 hours. They also cleaned up my front yard really well. When I need plumbing help in the future I will definitely call Ben Franklin. I highly recommend Ben Franklin and especially Jack. Thanks Guys for a job well done!

Kenneth Trebilco

3 years ago

Christian serviced our hot water tank today.He wasvery polite and knowledgeable! We want to thank him for a job, well done!!!

MARGARET MCCORMACK

a year ago

I had to have my tankless water heater replaced. It was done the same day promised for the same price quoted. Everyone was very polite and professional. While installing my water heater, there was a sudden leak i my water softener and the tech was nice enough to diagnose the problem and stop the leak before it did any damage-at no cost. They always go above and beyond what I expect.

alex balok

4 years ago

Did work on my toilet, they were fast and accommodative but quoted me $1800 for a 40 gallon gas water heater and $250 for the plunger assembly in a bathroom sink. Home Depot has a $400 water heater and $30 for a fancy plunger assembly, haha. Had the water heater installed and paid for at $750 and did the sink for $50 with another plumbing company.

D. Kurt

4 years ago

Super timely, honest and thorough, and showed empathy. Really was a good experience notwithstanding it stinks when your heater goes! Maximum stars

Arnie Pompa

3 years ago

We needed some plumbing work after a remodel in our kitchen and wanted to make sure it was done 100% correct after the installation of a new cast iron sink. Haim was very personable and friendly. We built an excellent rapport after a few minutes and he allowed me to hover so I can see his work. He was able to get all of the new fixtures and disposal installed in a timely fashion even after having to reroute some of the plumbing. I would highly recommend Haim and Ben Franklin. Their prices are very competitive and they met the time commitment they had promised.

Antonio Lakshana

3 years ago

Shade was awesome! Very professional and explained everything we needed. He gave us options and we never felt any pressure from him. I will be using this company again and ask for SHADE 👍🏼

Todd Marcus

3 years ago

Setting up an appointment was very fast and convenient. Pricing was straight forward and the technician, Daniel, handled everything quickly and efficiently. I also really appreciate that he had to be working outside in the Arizona summer heat.

Casey Cartier

3 years ago

Ben Franklin Plumbing did an excellent job, on an emergency call, and over the weekend. They were communicative and committed to getting our water heater back up and running.

Arlene Briody

5 years ago

Roger was so professional, friendly and explained all work so I understood. He was neat and clean with the project. An asset to the company. I will be requesting Roger next time.

Evelyn Dragiff

2 years ago

The representative came early and evaluated the water damage. He immediately called the emergency water removal company. Their representative came over within the hour, brought fans to begin the drying process, and will return in the morning. So far, I'm pleased with both Ben Franklin and RMR.

S Comeaux

4 years ago

Haim from Benjamin Franklin is the BEST and most knowledgable plumber EVER. Honest, problem solver, just amazing!
The front office staff Destiny and Tiffany are extremely professional and take pride in customer service!

Jordan Andazola

3 years ago

He did a great job! He was very professional, courteous, and knowledgeable. He obeyed CDC guidelines for social distancing & hygiene.

J Lamb

3 years ago

Daryl was great to work with, the whole process was seamless could not have asked for a better experience.

James Muscara

2 years ago

I had service done, for the whole house plumbing inspection on Thursday 1/21/21. Derek was the tech that came, he checked all the sinks, toilets, showers, soft water unit and the tank less water heater, also did a flush cleaning of the heater. He explained alot about the plumbing. He was friendly, thorough, very knowledgeable. I was very happy with the service and will use them again. Fine job, thank you.6/10/21.. today I had service to replace filters on my RO water system. Daniel was the tech that preformed the service. He was very professional, on time and did fantastic job on the system. He was very friendly, even my 3 dogs liked him 😀. Thanks Daniel.

debbie lewis

8 months ago

Quoted $1800 for water broken line. Charged $69 to walk tech out and show where the leak was. No work done by him.Even wrong diagnosis given. I dug the hole by myself.I'm 60 , female. Took 10 minutes. $800] from Ben franklin... my neighbor and I fixed the leak for $18.I hope my $60 made their daily. ,,

Greg Muscarella

a year ago

They 100% back up their work and Daryl the Field Supervisor is always in communication making sure things are going well. I will use them again for some upgrades in the home and my next emergency ! Thanks Daryl !!

Michael Levitt

a year ago

All went well. The technician was friendly, informative, and professional. My only complaint is that we were not informed of the military discount until after we had already paid. Always ask!

Michael vrecenar

a year ago

Great communications and on time and taught me everything I needed to know. This company is number 1 on my list. Thank you Benjamin Franklin

Brent Graham

2 years ago

I will never use another plumbing company again! Ben Franklin plumbing is FANTASTIC! Our technician, Don, was a true professional and it shows in everything he does. He really cares about his work and takes great pride in it. He taught me some really cool tips for my gargantuan disposal and he wasn’t even called out for that, he repaired the water heater. He went above and beyond in every way and my family and I can enjoy warm showers again. Thanks Don, and thanks Ben Franklin for hiring such amazing people. You now have a new life long customer.

Sholeh For

2 years ago

The guy who was doing my plumbing did really good job and he was trustworthy, I believe his name was Brandon. I really recommend this company to everyone

STEVE WALB

2 years ago

I called for an estimate to swap out a water heater that was leaking. Brian from BF arrived on time with a neat uniform and was very helpful about what the problem was. The only problem was the price which is a fixed cost for the job. $760, and that does not include the cost of the new water heater. I figured at most it would take 2 to 3 hours so that would be about $250/hour. I guess that's what the plumbers have gone to....a fixed rate like that versus an hourly rate. I guess I don't blame them if they can get it. But not from me. I'll be tackling this job myself and taking my wife somewhere for a nice 3 day weekend with the savings.

Brenda M

a year ago

Had technician Travis Hood and he was awesome! He was professional, courteous, and did a great job installing our new water heater. Thanks Travis!

olish18

3 years ago

Benjamin Franklin was great to work with! From my initial call and speaking g with Tiffany regarding the issues I need addressed to Roger Armstrong doing the necessary repairs. Roger was polite, professional, and completed the job quickly and well.

Max Sharp

4 years ago

JC and the rest of the team were excellent! No one enjoys having plumbing issues but when you do I recommend working with Benjamin Franklin. JC was friendly and very easy to work with. He walked me through what he was looking at and next steps to take and very prompt for the appointment! If (i.e. when) I need plumbers again I will always use this company! Thank you!

Lynne VanCleef

a year ago

Same day service by Don. Technician was knowledgeable, quick, and delivered great customer service!

Keith Sei

2 years ago

I called on a Saturday and received same day service. The plumber showed up on time and was very professional. Not only did Shade fix the clogged drain he took his time and repaired a small leak he noticed. Shade made sure before he left the job was done perfect! He was professional and friendly. He cleaned up after himself and made us feel good about choosing this company. Thank you!

Bobby Oliver

3 years ago

Shade Adkins, the plumbing specialist was Great. He wore his mask, and had on shoe covers. He flushed our waterless tank. Checked all our bathroom plumbing & kitchen plumbing. Cleaned up everything, then explained everything he did. OUTSTANDING Service.

Jennifer Braner

a year ago

By far the best technician we’ve experienced so far and they have all great people. Above and beyond doesn’t begin to describe Hernon who was here today. I learned so much from him and when issues came up for us (our house) he really helped develop a game plan and didn’t charge for work that he couldn’t complete (when it was our household issues that created the situation) he was amazing!!!!

Rose Reed

2 years ago

Anthony my service technician is awsome. He is very professional and knowledgeable. This was my first time with the company and he made me feel like I was family. I am sticking with this company. Thank you Ben Franklin Plumbing you are top notch.

Jagu Patel

a year ago

James came out and looked at my disposal. He was very knowledgeable and educated me on some basics!

James Critchlow

4 years ago

Mr Sabo did a wonderful repair and took time to show me what was done for the repair and how to properly maintain the water heater.

Gretchen Miller

4 months ago

I got an appointment quickly and Jake arrived early and was exceptionally professional and helpful.

Norm Bizik

a month ago

Had my tankless water heater serviced. Cisco Morales was very professional, explained everything thoroughly. I am confident I made the right choice to go with their yearly service plan.

Peggy Major

6 months ago

Technician was efficient in explaining the needed repairs and was also extremely polite. Benjamin Franklin Plumbing exceeded my expectations.

Mary Mattie

3 years ago

Very happy with the service. Called this morning and they came today at noon. The plumber Shade was very professional and efficient. He left no mess behind.

Phyllis Diener

4 years ago

I'm not giving this company 5 stars because someone told me to. My hot water went out. I called early this morning and Julio H. came by not long after. New water heater is now installed. He was courteous , professional and informative. Cleaned up after. I recommend him and I will refer to friends!!! Thank you Julio.

Katrina Romijn

9 months ago

Good communication, timely arrival, and job well-done. We are repeat customers and will continue to call Ben Franklin as needed.

Frank Gaber

2 years ago

Flushed the tankless hot water heater. The technicians (Cisco & Madeline? Sorry if I got their names wrong!) were very professional and very personable. Called before arrival and were right on time! Performed an inspection of all plumbing connections. Tested house water pressure and water hardness. VERY happy with the technicians and their service!

Gayla Matthes

5 years ago

Bryan did a fantastic job! He is very knowledgeable in everything he does. A very friendly, hard working individual and so glad he was my technician to install my new toilet. Hopefully I can request him for future work. Many thanks to Bryan and Benjamin Franklin Plumbing.

Maree Brunetti

2 years ago

Replaced 2 valves. Jack did a good job.
Will ask for him next time we need a plumber.

Kevin Edwards

a year ago

WARNING! This company is a scam. I purchased a hot water heater along with an extended 9-year warranty including annual flushes in 2017, unbeknownst to me, the a franchise owner left the company. Flash forward to 2022, I call the number on the company website, they have all of my customer and verify I bought a warranty. However Darrel let me know they cannot honor the warranty because it was purchased through the old franchise owner. I pushed back, and they came out to verify it was in fact a Benjamin Franklin plumbing unit. Unfortunately while at my house, wearing a Benjamin Franklin plumbing shirt Jack told that they still wouldn't honor the remaining years on the warranty. I spoke to David with the parent company who owns the franchise, Authority Brands, who explained that basically that legally they aren't compelled to honor the warranty told me to take it to small claims court. There isn't a better example of horrible customer service. Please don't use this company. They should be ran out of business.

Megan Ivan

4 years ago

Very responsive, same day service. The tech, Rich, was very communicative and resolved our issue. He also advised us on how to prevent further issues from developing. Not sure how they are priced compared to other companies, but we were pleased with the service provided.

Matt C

3 years ago

Christian was our technician and he was amazing. Prompt, professional, and took the time to educate me on the components and the problems. Christian went above and beyond by contacting the manufacturer of our failed 6 yr old hot water heater and getting them to honor the warranty based on our home build date instead of the unit manufacture date. He got the warranty honored and installed a new hot water heater during the same visit!He was also very reassuring about future maintenance and needs. A+ in my book!

Manny Tinch

2 years ago

Daniel was awesome, he was courteous, friendly and really helpful. I would recommend him and this company to anyone I know who needs a plumber. Thank you Daniel You Rock guy!!!!

CAROL Osterman

4 years ago

We had an emergency plumbing problem and they sent a technician within two hours. Rich was our plumber and did a great job quickly and was very courteous and professional. We will ask for him in any future plumbing needs we may have.

29262

4 years ago

Julio came out and gave me a truthful statement that nothing was wrong and didn’t charge me for the call. WHO does this anymore? Honesty and Integrity all in one company and the receptionist was just as kind.LOVE Ben Franklin Plumbing and will continue to use them forever.

Jerrold Thompson

a year ago

James provided excellent service. He arrived promptly and was courteous as usual. Always professional, he answered all my questions. I highly recommend Benjamin Franklin Plumbing for all Plumbing issues.Jerry

Andrew Durazo

2 years ago

James was awesome, he kept me updated the whole time, was consistent and very thorough!

Betty Marks

3 years ago

Roger was awesome. He explained the problem, showed me what was blocking our drain and corrected it in record time. He was efficient, professional and left our bathroom clean. Great service, thank you Roger, and thank you, Benjamin Plumbing.

A Wax

2 years ago

Derek came an did a water heater flush and inspection. He was very personable and shared a ton of information. What a great experience!!

Mary Izzo

2 months ago

Efficiency at its finest. Pemreston was polite and professional and tidy.

Robert Goldy

2 years ago

On time, friendly explained everything to me. Made recommendations, all around great experience considering the circumstances of having a leak.

Raphael Phx

8 months ago

Consistently skilled and courteous techs/plumbers. Today, Jesus repaired a leaky toilet, a slow-to-fill toilet and lowered a shower head within a couple of hours, leaving everything working and looking great. No reason to look elsewhere. BF Plumbing does the job well and at a reasonable price.I received a call from the dispatcher alerting me the technician would arrive within 15 minutes (within the 4-hour window I was scheduled). James Estes explained the work to be done and what the charges would be. He then installed a replacement diverter in my guest shower then replaced the old shower head with a new unit I had purchased. The old diverter had rusted in place and Mr. Estes was able to remove it with any damage to my tile or the pipes. After making sure the new system worked and shined like new, I paid the bill with my credit card and he told me to call if there were any problems or concern. I’ve been using Ben Franklin Plumbers for years and Mr. Estes provided over and above the quality service I had come to expect. Outstanding work!

Jane Lessac

2 years ago

We have only gotten an estimate so far. Still need to get quotes for the electrician but are very favorable impressed Shade

Linda Wetzel

2 years ago

Have counted on BFPlumbing for years and this latest service was as excellent as usual. Clogged Master Bath toilet and bathtub. In the course of discovering that toilet removal and major snake would be required, associate Tzvi Asa replaced outside valves to restore considerable water pressure in my 67-year-old house. Mr. Asa was efficient, thorough, and informative about my options. Also, amiable and a pleasure to deal with. I can affirm 100% satisfaction. . . . Some weeks later, I am impelled to add superlatives to my original (and deservedly glowing) review: Mr. Asa returned with The Plumbing King Roger A. (sorry, can't find his card, but he evidently is renowned) and the two men spent a full day on a massive fix of my system. After back-breaking excavation, discovery and replacement of some medieval sections of outdoor pipe, and installation of two low-water-use toilets, The Two A-plus Mister A's presented me with a beautifully-running system. I was awed by their industriousness, thoroughness, and honesty about my options. It was a very pricey fix -- one that Daniela and her supervisors are being very understanding about, as I have a debt outstanding -- but worth every penny. What else can I say? Any homeowner confronted with such a crisis would be grateful for this company's skill and professionalism.My hero, Tzvi Asa, is back!! He came out today, 22 August, to perform a drain of my water heater. His thorough inspection of my plumbing system revealed ancient valves and hoses to my washing machine. In moments, he had gotten me scheduled -- this coming Thursday! -- for replacement of same. I am so proud of myself for having a protection/maintenance plan with Ben Franklin: peace of mind! And please give Mr. Asa a bonus: he certainly earned it!

jmlarson21

2 years ago

Daniel A. was great!! He was extremely knowledgeable and personable and answered all my questions. He arrived on time, wore a mask, shoe coverings and cleaned up everything when he was done. He installed my garbage disposal quickly and correctly. I will definitely use Benjamin Franklin Plumbing again in the future for my plumbing needs!

Charles Simpson

3 years ago

I have been using Benjamin Plumbing for years and they're always on time and do a very good job. Sobo & Christian did a great job. Thank you.

Russell Rowe

4 years ago

Roger, our service tech, was on time, reliable and fixed a difficult plumbing issue “in stride”. I’d recommend this service with no reservation!

Pat Guthrie

3 years ago

Shade came out right away and diagnosed the problem. While he was here the water heater was due for it's annual drain and check which he did as long as he was here. Very professional and explained their new warranty which I signed up for. Very happy as always.

Valerie Gere

5 years ago

Roger and Jared we're awesome! Polite, courteous and very knowledgeable. The service was quick and thorough.

Joey Binkley

2 years ago

Shade Adkins did AMAZING!! We have been taking warm showers, no water pressure and just miserable when it came to our water, Shade came in and explaining everything, went over options and educated me on somethings! This is the first time we have used Benjamin Franklin and I will use no one else but them from here on out!! I would recommend more then 5 star if I could! Thank you so much again! Here is to actually having water pressure and hot showers! 🍾🍾🍾🍾🍾

Markey Bender

2 years ago

Jack was very professional and polite. He answered all questions and made sure I understood what he was doing and why it needed to be done. I wouod and will recommend Jack

John Hynes

a year ago

My technician Donald was incredible. Repaired my issue, gave advice and tips- the company is very lucky to have him. I will definitely request him with any issues in the future.

Melissa E

3 years ago

Luis came out to repair a broken outdoor spigot. Luis was on time and did the job rather quickly. Although they did a great job, I was pretty shocked by the prices. Due to COVID-19, Ben Franklin waived the 69.00 dispatch fee which I was grateful for; however, the repair still came out to 320.00. This was for a spigot and vacuum breaker and included a 10% military discount. I recommend reaching out to several other plumbing companies to compare quotes prior to committing to a service. Lesson learned on my part.

Andy Grzesik

2 years ago

Great experience from customer service intake to timely arrival by James. He very quickly diagnosed an over pressure condition at the main due to a defective pressure regulator. He had a née and far higher quality regulator with him and replaced it. Great service!

Annie M

a year ago

Roger arrived earlier than expected. In this case, it was a great thing. Explained the issue and what our options would be. Completed the job and answered all of my questions. I’m happy with the service. He was friendly and was able to relate to our frustrations. He also seemed very knowledgeable and was honest.

Sandy Carey

3 years ago

Hot water heater was leaking on Sunday so my husband called Ben Franklin Plumbing...we got a response immediately. They sent out their technician Egson Osmani who assessed the heater and determined that it did need to be replaced. Egson took the time to find out if our current heater was still under warranty...because it was a Sunday the manufacturer's were not in so he called them first thing on Monday Morning, got the necessary information and called us right away. We also had follow up calls from Ben Franklin's Corporate making sure everything was to our satisfaction. We made the decision to go with Ben Franklin, Egson was at our home by 10:30 Monday morning to change out the heater. Because of Egson, his knowledge of the products, his professionalism and no pushy sales approach and Ben Franklin's Corporate staff this has been one of the best experience's that we have had with a service team. Highly recommend!!!!!

Jennifer Olesinski

5 months ago

Eddie changed our R/O filter was very professional friendly & proficient. Definitely recommend.

Nathalie Grauer

2 years ago

Shade Adkins has been so helpful, very professional and friendly. He made sure to check and fix everything for me and explained every details. Great quality work! Thank you shade Adkins!

Jaime Evans

3 years ago

They came out super fast when we had a gas line cut on accident when a tree was being planted. The only thing I could’ve hoped for was less expensive but they were amazing and fast as we were hoping that we could use our hot water & our gas stove again quickly!

Sounds of Autism

5 months ago

Preston is very knowledgeable and wants to leave you satisfied with the job done. We asked him to work on a few other things and he scheduled it without Hassel. We are back on for Monday. Thank you Preston 😊

Brian Escamillo

2 years ago

My Plumbing Specialist was Daniel Awwad. He was very professional and knowledgeable. He did an outstanding job!

Shaun York

4 months ago

They were quick efficient and tidy.

Karen Singer

2 years ago

James came out to our house to fix a hodgepodge of plumbing issues for him. After leaving something started leaking, he personally
Came out the very next day and replace the broken valve. That’s the type of person we like to do business with. Thank you.

Kelli Cruttenden

a year ago

Jalal was friendly, understanding, helpful and professional. The service was great. I chose Benjamin Franklin due to a friend’s recommendation and I wouldn’t hesitate to also recommend them from now on. Thank you!

Norm Shady

2 years ago

Removed an internet connected water leak detection device that I had been testing for my insurance company for the last couple of years. Insurance company ended the test and contracted with this company to remove the unit from my garage. The next time I went in the garage water was leaking on the floor where the plumber removed the unit. I called and scheduled them to return and fix the leak for the same afternoon. At 5 PM they called and said they were running late and wouldn’t be there until after 7:30 PM and I would be charged $129 for after hours service. I refused and am still waiting to get the issue that they created repaired.

Linda and Ruzbeh Dastoor

a year ago

Mason was on time and extremely professional. He was alert to catch a rust issue in the water heater and correctly did not flush the unit. He then worked with the manufacturer to get a heat exchanger under warranty. We are waiting for the part and repair has not yet been done. However, so far, we are very pleased with Benjamin Franklin and Mason.

Glen Cindy Boedecker

3 years ago

Christian Myhre was thorough on explaining the work and costs. He was friendly and courteous and got the job done.

Tara Marrero

a month ago

Great company. Great employees. Great service!!!

Ellen Clark

8 months ago

Great work. I would recommend them for tankless water heater replacement

Anna Rose

3 months ago

Eddie came out for a spiggot leak and still checked other areas of my house for any potential issues to be prepared for with quotes and payment details. He was professional and kept me updated on his time of arrival.

Dj Becker

3 years ago

Everything from start to finish was great. Daniela was professional, helpful, and friendly. Valdet arrived on time and was very professional and a good worker. Very knowledgeable and answered all my questions. Very polite and did a great job. Thanks for making this a great experience.Djbecker

Carolyn Woods

3 years ago

Thank you Benjamin Franklin for sending an experienced plumber to resolve my issue. (two other companies had sent plumbers to assess my situation but were unable to zone in on the real problem)Shade listened to what I said and actually found the underground leak within a very short time of being here. Shade notified underground service markers and then he was here to start the work as soon as marking was done.Shade was very professional and he kept me informed on all things during the entire process.Daniel assisted Shade in the labor of the project for the two days that it took. He too was very competent in helping to complete the job. Hand digging a trench line on hot Arizona days is not an easy task. After backfilling the trench they raked gravel back over the area and left my yard looking great.Shade and Daniel remained pleasant and positive the whole time.I am amazed they were able to complete the job in only two days.Thanks guys!!!

Roger Sullivan

2 years ago

James did an excellent job, very timely and professional. Will request James in the future as needed.Roger

Joe Manning

3 years ago

Darryl was a great service tech. Very knowledgable and caring. I hope to have him back in one year.

Tracy Klimczak

2 years ago

Brian was respectful of our time, considerate of our needs, and provided excellent service in our home. His suggestions were helpful and he educated us well on current household improvements that can save us years from now.
We are grateful for his superb customer service!

Diana Flores

4 years ago

Julio was extremely professional and knowledgable during my service. I appreciated how he shared information and the work was exceptional! Awesome young man who lives what he does and it shows.

Susie Cole

a year ago

Jack was our technician, we were very pleased with his work, honesty and professionalism. He did a great job replacing our old water heater. We have used this company in the past and will not hesitate to call them for future needs.

Myrna Shaw

a year ago

I called early this morning and the voice on the phone was very cheery and answered all of my questions. She found a repairman who could come between 10 and 2 and they would call before he came.He did come, very pleasant fellow. He could sell me one of three disposers and mentioned the difference. Told me what was wrong and why it probably happened, then installed the one I selected. Great job!!

Roger Champagne

3 years ago

Christian is everything a person would want and expect from a plumber!
I gave him 5 stars for each category.
thank you kindly, Roger

Paul Wachter

a year ago

The plumbing specialist James Estes was courtious and professional. I would high recommend and use this company and Plumbing Specialist again.

Jean Hutton

a year ago

I wish all technicians were as accommodating and friendly. The service was prompt, and professional. Jack was courteous and neat, leaving NO mess. He LISTENED to me and he EXPLAINED what he was doing and why. In addition, he's handsome. What's not to like?!?!Two years later . . . This afternoon, after explaining the system (and the process), Jack installed a tankless water heater, and made it look easy. Impeccable service and clean-up. And -- yep! -- he's still handsome!

herman alexander

2 years ago

Jack called asked if he come earlier than set appointment then he came within 30 minutes, he took the time to explain what he was doing, and offered to come back if needed, we had a great conversation about his family and mine, great guy and company, I’ll call them again when needed!

Gary McMurry

2 years ago

Roger did a great job. He was friendly and efficient. I would use him again

Dan Shaul

a year ago

Annual water heater drain service performed. Service technician Mason called ahead once headed to my location. Spot on with predicted arrival time. Very courteous and professional, explaining the process of what would be taking place.

Ryan Hamberlin

3 years ago

I have lived in my home for 7 yrs w/ no plumbing issues, until our water heater stopped working. I called BF plumbing, they came right out and were very easy to work with on the sales side. The plumber Roger upsold me on the warranty, which should have been my first indication this company is shady. Now I have air in my water lines and Roger came back and said it was impossible to have my issue with a water heater replacement. It is very hard for me to understand how I just coincidentally am having this issue directly after the replacement. When I explained that I just wanted my issue fixed Roger said he couldn’t help me, turned around and walked away into his truck. Unbelievable unprofessional and just unnecessary. Oh, this was the day after they scheduled me and forgot the previous day. Use these guys at your peril!!!

Douglas Harris

2 years ago

Roger Armstrong had great attention to detail and found the leak source quickly. Did a great job and provided effective coordination between parts of the company.

A B

4 years ago

Was very impressed with their service. They were able to get a tech out to my home the same day I called, and the tech was very knowledgeable and was able to fix my issue with no problems. Reasonable price for materials and labor. Would use them again and recommend to others

Ron Wallace

2 years ago

The Ben Franklin Tech, Mr. Cisco Morales was very professional, on time and performed an EXCELLET JOB!Furthermore, he is a U.S. Army Veteran who was assigned to Fort Hood, as was I, so we had pleasant conversation of our time in the Military.Mr. Morales will no doubt have a very bright future with Ben Franklin Plumbing, as he is a credit to his profession!

Barbara Osofsky

3 years ago

I was able to get help here in under 2 hours. Daryl was very pleasant and efficient. HE explained the problem and fixed it. Cant ask for more than that

Jake Narens

2 years ago

I purchased a new Delta touch faucet to replace the basic one in my kitchen. After reminding myself that I am not a plumber, I called Ben Franklin. I called them because their sticker was on the original plumbing, but I'm happy I did.They were able to schedule an appointment quickly and provided reasonable rates upfront. Daniel was honest in his assessment and did good work quickly.

John Hamilton

9 months ago

I had the plumber at the door in less than 30 minutes. All repairs were completed the same day.

David I

4 days ago

Cisco is my go to tech. Knowledgable, honest and does an awesome job

1SG PTSD

8 months ago

Outstanding service. Professional. Eddy was the bomb. Great tech. Very happy with your company

Brandi Woodfill

a year ago

James was extremely professional and knowledgeable! Rochelle was a quick and kind scheduler as well! Thank you!

Shahram Hosseini

2 weeks ago

Enjoyed Preston’s professionalism, caring, and being on time. He never over promised or under delivered. Definitely ask for him by name and you will be a happy customer

Veronica Rodriquez

4 years ago

Loved our experience with Ben Franklin, they exceeded our expectations and were extremely reasonable on their prices. We called them on short notice and they arrived in a few hours and fixed our hot water heater in approximately 30mins. This was especially important to me because my husband and I have two babies who need running water.

Richard Arthur

4 years ago

Great experience. All questions answered and prices provided up front. Technician was wonderful and would welcome him back anytime for further service.

Gordon & Patrricia Peterson

7 months ago

Technician arrived on time. Was busily engaged and seemed quite competent

Mary Smith

3 months ago

Preston was great! He came for an estimate and was able to do the work the same day. Very professional and courteous and made sure everything was to my satisfaction. He also was able to give me a written estimate and it was better than other estimates I had received. Glad I chose Benjamin Franklin for a quality job. Thanks Preston.

sonia fernandez

6 years ago

The tech and the front office were quick to resolve our problem. If I have another problem they will be the ones I call. The tech was great too!

Kevin B

3 years ago

I just bought a home, the regulator to the house was broken and the water heater was not installed to code. I was able to get an appointment scheduled <1 week out in a time slot that worked for me. Roger Armstrong showed up earlier than the scheduled time and completed the work in less than 2 hours (removed/installed regulator and correctly plumbed the water heater). The quality of the work was outstanding, and everything is working great now; I would definitely recommend Ben Franklin Plumbing.

Janiece Hagood

a year ago

Professional and on time. He found the problem right away and fixed it. The soft water system is up and running. I highly recommend them

Michele Nims

2 years ago

Roger game to the house to repair/ install a new Garage Disposal. He was very personable, easy to talk to and explained every he was doing. Also, provided needed education on the proper way to use a disposable. Not that I want another plumbing problem but if I had one I would be thrilled I’d you sent Roger.

Mrs Graves

4 years ago

Nicolas was knowledgable, polite and professional. He educated us on all of the products and services and answered all of our questions with patience. He encouraged us to utilize Benjamin Franklin Plumbing for our new products without being pushy or making us feel pressured. We will continue to use BFP for our future needs because of Nicolas’s service!

Joel Lewis

4 years ago

Just had Ben Franklin do a bunch more work for me. Amazing! Kevin was spot-on and perfect. And Julio was too! Jack even came by to lend a hand. I wont use anyone but you all!

Jeff Hood

3 years ago

Contacted them on Friday to fix another company’s error on a water softener feed line. They were able to come out on Saturday, and while they were here, had them fix 3 other plumbing issues. Christian was punctual and extremely professional, and stayed to finish all of the work even though it was Saturday afternoon. Definitely recommended if you want something done right the first time!

Aleah Turkiewicz

3 years ago

They were able to arrive earlier than scheduled. That was nice. However, they wanted nearly $1k, for labor, to do a warranty replacement (labor warranty expired). I found another company to do it for $450. Even the manufacturer thought $1k was too high.No wonder they call themselves Benjamin Franklin, they are charging people all those Benjamin Franklin's for warranty work.

ShoeBox JR

3 years ago

2nd repair for elements in 7 years. Today's visit was beyond thorough. Both techs were friendly. VERY detailed in what to expect and what the final outcome was, down to showing me the bad parts and how they came to be in that state. Got a call before arriving. Really appreciated the honesty of the techs. I my self am a field tech. I take the time to break down the what's and why's. I dont expect the homeowner to know what I've been doing for years, and I take the time to help them understand what led to us being called to their home, so they are confident in the work that needs to be done. And that's the same honest experience I received today. These guys have been doing it for years. I had every reason to trust their experience and expertise. Over all, no one wants to deal with home repairs, but when handled by total pros like Shade and his partner, I can rest easy knowing it was done right!

Jon Beckman

3 years ago

Roger & Nick did an excellent job of clearing my kitchen drain. Thank You.I would not recommend this company, as they over charge for the 30 min job. Way too much as I look up the average cost for the same job on Goggle only to find it is $100 less than what I was charge. They would not give me an over the phone estimate, the plumber will asset the cost. Note this was NOT an EMERGENCY issue. PHZ AZ.

Bill Rodriguez

a year ago

James Estes was very professional and did quality work

Dennis Irby

3 years ago

Christian Myhre and assistant Daniel were polite, courteous, and professional. They did a quality job and answered all my questions.

Bright Awumah

3 years ago

This is a very reliable Plumbing company, with reasonable prices and punctual, with quality work. Without any hesitation, l recommend this business to anyone who may need some work.

Sarah Moore

2 years ago

James Estes was amazing! Professional and punctual! Very informative and helpful, easily fixed our leak and pipe! Highly recommend and will be using in the future!

Nancy Schumacher

2 years ago

Hot water tankless flush

Cisco was great, very professional and was able tp answer all our questions.

Craig Burns

a month ago

Preston came out to repair a leaky toilet. Whole experience was great. He provided on time, efficient repairs with excellent customer service. Glad I called Benjamin Franklin again.

Richard Rueter

4 years ago

Maintenance tech Nicolas conducted annual maintenance check on our Navien water heater. Highly impressed with him. Very knowledgeable. Very personable & friendly. Took time to answer my questions, and explained the importance of correct water pressure in the system. Very professional. I recommend giving him a raise. Also, very impressed by phone staff when requesting maintenance check.

Stephanie Hart

3 years ago

Roger and Daniel and were both professional, informative and efficient. I had a new garbage disposal installed in less than an hour! Thank you so much!!’

Kenneth Lounsbury

3 years ago

Service was great! I decided to get the five year subscription. It will save me lots of money. Also I have opted to finally put in a soft water system. It’s something I’ve been meaning to do since I moved in here or year ago. Had soft water system installed by Haim today and that was a great experience as well.

Sandie Zeiner

2 years ago

Derek Pendleton from Benjamin Franklin/Brewer Companies came out to check all areas that are under warranty before out of warranty. He found that I needed the Anode Rod replaced in the hot water tank as it was deteriorating after only two years. I didn’t know that was normal. He tested my water inside and outside of my house, checked all sinks, toilets, shower, bathtub and water faucets inside and out including the washer/dryer hoses. Drained my water heater to drain out dirt and I was floored by how much dirt drained out. 😲 He explained since my warranty was about to expire on certain things their plans that I could choose from for further services down the road to keep everything running smooth. For me it’s easier to pay monthly rather that all at once for the repairs I might need. I chose the Deluxe plan as I get a free Anode Rod replacement and I’m certain I will need one every time. So it made sense to me to chose that plan. I also appreciate that one offers a free water testing. That is important to me as well. Derek was so polite and has such a great personality I found visiting with him a pleasure as he explained what he checked and even showed me where to shut my water off at in various locations. I had just gone through a flood in my kitchen and couldn’t remember where to shut my water off. 😬 Repairs just were finished this week. I will use Benjamin Franklin and call on Derek when I need something. Great service! Thank you!

Kelly Kaczar

a year ago

We received service from Tzvi with Benjamin Franklin Plumbing and he was excellent. He was friendly, put booties on, and explained everything so well. We will continue to use Benjamin Franklin because the customer service and knowledge base was super!

Mayela Santana

3 years ago

Very pleased with Roger’s services. He was professional, and friendly. And prompt. He explained everything I needed to know! Thank you, Roger!

Jan Leikvolljan

3 years ago

Luis came out promptly when I called to report no hot water and fixed the problem very quickly at no charge since I had some leak repair work done 2 days prior and it was related.

M Docherty

a week ago

This company was excellent! Very professional and thorough. The tech, Cisco, was extremely knowledgeable and his attention to detail is unsurpassed. I urge anyone with plumbing issues to call them!

Jimmie Brooks

2 years ago

Through USAA, I had a Resideo Buoy Water Monitor installed on my outdoor water line. USAA and Resideo decided the systems weren't doing the job for which intended and decided to remove them. Benjamin Franklin Plumbing AZ was the local plumbing company chosen for this removal. The unit was removed in less than 45 minutes, with minimal disruption of my family's lives, except for no water during the time required to remove the unit and restore the water pipes. Very professional job.

Rachel Pearson

5 years ago

Benjamin Franklin was great - easy to schedule, Roger was on time, quick with finding a solution to our problem, and cleaned up the bathroom nicely. Will definitely use again.

Lorin Sempkowski

2 years ago

Shade is the man! I have had several plumbers try to resolve a strange knocking noise and give me different explanations and not solve the problem. Shade was systematic in diagnosing the issue, fixed it and then proceeded resolve a couple other issues. He kept me informed along the way and was super safe and personable. If I could give more stars, I would!

Justin Dougherty

2 years ago

The issue was not resolved but the technician was kind and courteous. Some issues I really don't blame the technician for, but more their company policy. It seems like the issue could be resolved (obstruction in toilet) if the technician unscrewed the toilet from the base and cleared out the obstruction from there. But going that route would cost the same as a new toilet. Instead, we were advised to purchase a new toilet and have it installed for 1k. If I knew the price was this high I would have fixed it myself.

Richard Weaver

2 years ago

Jack Johnson did a great job he found the leak informed us that the entire Fossett had to be replaced read it while we went and purchased a like faucet which he installed.Prior to departing he asked if we were satisfied with his work and we were. Jack was very professional personable efficient and Others in similar professions should use his actions professionalism as a standard to emulate thank you for such a fine job

Rick Pavek

2 years ago

Roger Armstrong was the Technician. He was professional and very clean. He explained what was being fixed and why. I highly recommend Ben Franklin Plumbing to anyone.

Devon Taylor

2 years ago

James was the plumber that we had and he was AMAZING. Could not have asked for a better experience. He did an amazing job repairing what another plumber tried to fix and also came back a separate time to install the new faucet in the kitchen, fix the valves in our two master bathroom sinks and put in what seemed to be a complicated shower panel so quick and easily! We will be using James for all of our plumbing needs from now on!

Nathan Rogers

3 years ago

Christian M. came out and did a great job replacing a garbage disposal. Very nice and very professional. Extremely satisfied with the result.

Deb Geiger

11 months ago

The technician Jalal just completed the job of replacing our water softener tank. He was very polite, clearly explained the water softener replacement, got us back up and running, and cleaned up!!! Just want to ensure your company knows what a fantastic employee he is... thank you Benjamin Franklin Plumbing.

mike palmer

3 years ago

We had technicians Shade, he came out and put a new water heater in our house very efficient very nice to talk to explain the whole process also Bill Palmer was a pleasure to work with highly recommend him

carminejf

3 years ago

Christian was wonderful and explained our problem, our options, and all of the details. He was honorable, honest and extremely competent. The best technician representing Ben Franklin Plumbing AZ.

Courtney

2 years ago

Derek was very professional and extremely helpful. He took a great deal of his time to help teach us more about the plumbing in the house. He was excellent!

Adam Carlat

a month ago

James was extremely professional and kind. He took the time to explain things in terms that I understood. Most importantly, he was honest. I was very impressed. I will definitely use Benjamin Franklin again and I hope James is always the guy that works on our house.

Bill Wilson

a year ago

The office didn’t notify me the technician was running late but after Jalal arrived he made up for the inconvenience. He was polite, answered questions and did a great job. I would recommend the service.

John Dysart

10 months ago

Quick response, friendly, professional, efficient and clean. Jesus was our serviceman and he was great.

Kevin Saleeby

2 years ago

Start to finish the experience was great. Quick and easy to schedule and they came out to repair two exterior service risers and install pressure reg and vacuum breakers. James was on time and super professional. His work was super clean and he knew what he was doing. Will definitely call next time I need a plumber.

Richard Nolan

10 months ago

I had a great experience with Ben Franklin plumbing call him on Saturday they came out on Sunday we can visit plumbing specialist was Tzvi Asa. TzviWas very friendly and personable he did a great job with the installations of the two jobs he did water heater and outdoor Spicket I would definitely hire Benjamin Franklin again for any future issues five stars

Lois Lane

a month ago

Preston was an incredible plumbing technician. He was timely, educational, courteous, and was able to identify the issue and work to resolve it immediately. I will be using Benjamin Franklin plumbing again! Thank you, Preston!

Jennifer Fisher

2 years ago

Shade came to our rescue! He was very attentive to our needs and fixed up our issue very quickly. He is professional, friendly, and knowledgeable. He gave some great recommendations and was very upfront and honest. Should we seek future plumbing needs, we will definitely give him a call! Excellent service 🤩

Frank Gennario

3 years ago

Luis was AWESOME. Very professional and explained everything he did step by step. Highly recommend Ben Franklin Plumbing and Luis is a top notch plumber. Thank you!!

Rich Poepsel

2 years ago

Service was prompt. $ was very fair James Estes was professional and did
a great job. Thank you!

Jeff Small

2 years ago

Anthony installed a whole house water filtration system in my new build and did a fantastic job. He was on time, polite, and cleaned up the job site. I will use Anthony for all my future plumbing needs.

Darius

9 months ago

This company is running a racket. The plumber purposefully used a snake and not the hydrogetting the first time. They charged and exorbitant amount of $275 and then after that only worked for 2 months, it clogged again. Now, the rude woman Rachelle who answers the phones would not give me a cost range for the hydrogetting. Do you know what that means? Rip off artist. Then she finally got the manager to say that they would apply the $275 that I paid 8 weeks ago to the hydrogetting procedure which is $700-$1000. The problem is that all other companies estimate $250-$650 online for hydrogetting. So, they are the typical scam artists who jack the price up and then offer a discount to make you think you are getting a good deal. My argument is that the plumber should have had enough experience and judgment to know to first do the hydrojetting in the first place. All of the positive reviews of 1500+ are OBVIOUSLY paid for. Do yourself a favor and find an ethical company or small ma-pop operation. This people are thieves!

Paul

2 years ago

James Estes was excellent. Completed the job swiftly. Even gave me some tips for water softener and water heater. 5 stars for sure.

Sarah Koogle

a year ago

Our technician was Jalal, he was so enjoyable to work with. He was very courteous, answered all our questions regarding the garbage disposal and RO filters. He was on time, did a great job and didn’t make a mess.We will definitely use Benjamin Franklin again because even the customer service from the lady at the office was exceptional!

Aaron Maciag

2 months ago

Second time I've used them and I will continue to use them!

xavier montalvan

2 years ago

Cisco, the Benjamin Franklin representative was very informative and pleasant to deal with.
He took his time educating me in my options to better improve my plumbing system

Scott Anderson

3 years ago

Daryl was prompt, professional and personable. His work was clean and tight, and when complete he cleaned up, verified all worked and did some free maintenance things above my needs. I’ll use BF again, of course they have to send Daryl next time, too! Not often any contractor does exactly what they say and all on time and you get to enjoy their time on site. Superb guy, that Daryl.

Joe Romano

a year ago

Charlie was dispatched to correct the issues with my shower head I am very satisfied with the repairs. The response I got from BenjaminFranklin regarding my issues was fantastic your company rises above All the other competitors.Thank you.Joe Romano

Allison McDonald

6 months ago

Love the professionalism, and our tech, Jake, is a perfectionist!

Lauren Shellenbarger

3 years ago

Haim was very punctual and professional. He told us exactly what needed to be done and was able to accomplish everything in one visit. I would recommend Ben Franklin Plumbing to anyone who needs plumbing.

Jessica Damper

a year ago

I sent a message after hours and they reached out to me this morning. They were fast! Travis was the technician who came to our home. My 5yr old kept bugging him but he was friendly and engaged in the small talk with my kid. Travis explained the issue and what to do to prevent it. He also advised us of the 67 day guarantee. He was professional, efficient, funny😂 and friendly. The price was competitive compared to other companies I contacted. We are very pleased with the service and our drains are cleared!?

Tom Askew

2 months ago

Called Franklin Plumbing out to take care of drains in the house to be slow draining. Had attempted numerous times to unclog them with no luck. Jack from Franklin came to the house and in doing a couple of simple things such as over filling the drain lines with running water is all it took to cause the clog to clear in the line. Process took less than ten minutes and no tools. He ended up not charging for his time at the house since the problem resolved itself. Will always use Franklin Plumbing for all our needs. Have used them before for a tankless water heater install and always have had a great experience and service with them. Thanks Franklin and Jack!

Heather And John

3 years ago

We had a leaking water heater at 10pm last night and a hour later our tech was here. We had Christian and he was professional and polite especially since it was so late. He replaced our water heater at midnight because it was all rusted out. Thank goodness for emergency calls. I recommend Christian and this company

Julie Williams

a month ago

Exterior irrigation connection leaking. The plumber, Jesus, was awesome and knew how to fix. Didn't have the part so off to the hardware store he went. Thank you for your professional work which is difficult to find.😊

Ger Pav

4 years ago

I have been using Benjamin Franklin plumbing for years. House in Gilbert. Condo in Mesa and now a house in scottsdale. Very professional, courteous and excellent workmanship. I have friends say, but they seem to cost more. Not if they get it right the first time and have a good warranty on products and labor!

Craig Jones

4 years ago

The technician, Christian, was great. Work was done as expected and in a timely manner with seemingly great quality.Prices the company charges are a bit steep.

Renee Moreno

3 years ago

Egzon arrived on time He was pleasant and friendly and very knowledgeable. I was remodeling my bathroom and could not replace my shut off valves. Egzon did the job fast and efficient. He also removed some sink parts that I was unable to remove. Very good experience. I will definitely call them again
arrived

Paul Reyes

3 years ago

Daryl was excellent. Polite, professional, and knowledgeable. He was efficient and left the work site clean and neat. I would highly recommend Daryl in the future.

Chad & Debbie Brines

4 years ago

I am furious with Ben Franklin Plumbing! We called them to have our tankless water heater flushed and serviced. The person om the phone quoted us $69.99, but when the serviceman came out, he told us it would be an additional $325.00 to service the water heater! Very misleading.

Brian Coleman

3 months ago

Great job. Very thorough

Chris Dunbar

3 weeks ago

James Estes was absolutely fantastic and amazing. He came in did his quick and easy and gave me an amazing price as well. I would recommend him to all my family and friends.

Steve Hughes

2 weeks ago

Jack & Cisco did an amazing job, with a very difficult/major task at hand. They had to dig down 8 ft, hydro jet and repair sewer line, and left the yard in best condition possible, considering circumstances. Oh - this was all done same day in 110+ temp. Benjamin Franklin is my plumber of choice. And thanks to James who was promptly on-site twice in 2 years, dealing with extreme conditions.

Norman Willie

3 years ago

Roger did a great job-explained and showed us everything that was going on. Roger was timely and courteous, and was an expert at his craft.

Kathy White

2 years ago

A few years ago, I had a major plumbing disaster. I was impressed with the integrity and professionalism of Benjamin Franklin Plumbing, which is why I called them for a toilet that wouldn’t consistently flush. The plumber that came out replaced a flapper valve and flush assembly. An angle stop and supply line were also replaced, despite the fact that they had been replaced a couple of years ago and were not in need of replacement. The bill for these relatively minor repairs was $265, and when the plumber left, the problem was not corrected. If not for the $265 bill, I would not have known he was here. Needless to say, I will be looking for another plumber to address this problem and all future plumbing needs. One star is being given because I can’t give less

Daron Tanabe

11 months ago

Charlie was very helpful, honest and polite, and went out of his way to walk around and check everything we had questions about. Will definitely call them again for any plumbing needs we have! Thanks!

Howard Campbell

4 years ago

Benjamin Franklin came through for us when our hot water heater failed on a Saturday morning. The service technician, Christian, was friendly, professional and hard-working. He worked hard into the evening until the job was done.

Sandra Staehle

a year ago

Very pleased with professionalism of Mason who explained what he was going to do before work was started. When he finished he went over what he had done and confirmed my system was functioning as it should.

John Flynn

4 years ago

I called Benjamin Franklin at 9:00 this morning after having a bad experience with another local company that couldn’t diagnose the issue yesterday. By 10:00am I received a call from the office that Nicholas the technician was in route. He arrived at our place at 11:00 and promptly diagnosed the issue. Unfortunately the replacement part / had to be ordered due to the age of our tankless heater. Nicholas, Not only is a trained journeymen, he exuded customer service and very professional appearance. Good reflection of the Benjamin Franklin.

David Lewy

4 years ago

Ben Franklin’s representative met with me at our new home promptly to discuss options for a whole house water filtration system, and their associated costs. There was no sales pressure, and I purchased the filtration system appropriately sized for my home. I look forward to having it installed by the end of the week. Austin is a knowledgeable sales representative.

Maureen McQueen-Eller

3 years ago

We sent a text to Benjamin Franklin last evening after we noticed we didn't have any hot water. They texted back immediately stating a service manager would get back to us today and they did. A serviceman by the name of Shade came out to our house in the afternoon and replaced our hot water heater. Shade was very friendly and professional. He thoroughly explained our options as well as the warranty for each option. We are happy to have hot water again. Would highly recommend this plumbing company if you want quick and high quality service.

majestanlue lee

2 years ago

James Estes installed our new water heater, his service was outstanding and he had excellent customer service. We will be recommending him to our friends.

Frank Schmitt

2 years ago

Jack was very nice and polite. Job done on time when he said. He was also on time. We asked about on-line coupon and he indicated they weren’t any. We found one on line after transaction so he did note ticket for discount next time. We would have saved over $60 dollars on this trip. Otherwise all very good.

Susan Fryman

3 weeks ago

On time, very polite and professional, exceptional service. Very satisfied!!

Michael DeAgostine

4 years ago

Nicholas showed up right on time and he was professional and helpful in explaining to me the options I could select due to the condition of our hot water heater. I appreciated him educating me with not only appropriate options but also teaching me about annual check up and maintenance on unit. Very strong and professional representative of your organization. We will use Benjamin Franklin for all future plumbing needs.

Roger Lemcke

3 years ago

Luis did a superb job for us today. He knows what he is doing, does it cleanly and quickly, is honest and thorough. Highly recommend.

Thomas Slagel

7 months ago

Everything was awesome, scheduling, on time, work professionally done, cleaned up mess and super polite .

Paul

3 years ago

Christian was awesome. Explained in detail what the options were and when I made my decision he was prompt with the parts pickup and installation of the replacement hot water heater. Cleaned up his work space too! Great job! Thanks!

Kelly M

4 years ago

I had Daniel and Danny from Benjamin Franklin Plumbing come to fix my shower, toilet and garbage disposal. They showed up very punctual and were very polite and knowledgeable. They fixed everything in a timely manner. I definitely recommend using them. Great service and staff.

Gayle S

2 years ago

He was very nice and very professional. He checked the plumbing in our house in detail - he didn't rush just to get the job done. He reviewed with us items that he saw and made recommendations. Highly recommend from our experience.

Syed Rauf

4 years ago

Absolutely a professional company with prompt, efficient and extremely good follow through process. We needed a gas line to be installed in our home for first a cooking range and secondly for an opto of have a gas dryer for the future use. I left a text message on Sunday expecting to hear from them on Monday and to my surprise they responded back almost instantly and gave us of a time frame for Wednesday. Darryl showed up and certainly gave us an estimate with a couple of options. So far, based on my personal experience, I would highly recommend Benjamin Franklin to anyone who has a need for this type of service. More to follow through after the project is completed should we go with their estimate.

Lori Mohs

a year ago

Jack did an excellent job repairing the plumbing in our bathroom. He was professional and efficient. Thank you for the excellent service!

Amanda Raymond

a year ago

$900 for 1/2hr of easy work replacing a garbage disposal. Guy was nice but pretty sure I got scammed on that one. Had to follow up for warranty info and they cannot/will not produce an itemized receipt that breaks down product, labor, warranty costs.

Walter Berchin

3 years ago

Had water heater replaced. Haim was the tech that performed the install. He was very professional and did a great job!

Meghan Keough

4 years ago

Thank you Nick for your professional and efficient install of our water heater this evening! We appreciate all you did to get us hot water back promptly! Will definitely use Benjamin Franklin again.

Rick Wambach

3 years ago

Very fast, friendly service. No water because of broken shower on/off. Tech came in 45 minutes so very pleased with tech JC and Destiny on phone. A+

Lisa H

3 months ago

Great service!! Had a water heater flush!

Jennifer & John Fisher

2 years ago

Shade came to our rescue! He was very attentive to our needs and fixed up our issue very quickly. He is professional, friendly, and knowledgeable. He gave some great recommendations and was very upfront and honest. Should we seek future plumbing needs, we will definitely give him a call! Excellent service

Lynda Cull

a year ago

The tech installed a new R/O unit that was matched to our kitchen and 2 bathroom sink faucets replacing 2 that were done poorly. He took all the time needed to do it right and make sure we were happy. I’ll continue to use this company and refer people to them.

Rick Frechette

3 years ago

The technician arrived promptly and quickly che led and resolved our water heater issue. I would use Ben Franklin Plumbing again.

Kelby Peterson

4 months ago

Easy to schedule with quick turnaround time. Showed up on time and did quality work on exterior pipe repair. Very professional.

James McWilliams

3 years ago

Luis assessed my situation promptly and accurately. Franklin plumbing referred to me and I am more than pleased to refer them! Thank You.

Cherrie

3 years ago

We love Haim at Ben Franklin Plumbing! Professional, detail-oriented, friendly & got our water-heater into tip-top shape.

Nikolay Kolev

2 years ago

It appears to me that Ben Franklin Plumbing are not a bad company but because of their popularity they are marking up their prices a whole lot. So do yourself a favor and do some shopping before you go with them.I called them for a water softener and RO system install. Their representative came, explained a lot of things and I liked the options he offered.Then I called another company recommended to me by a friend. This second company comes over and offers the same things as Ben Franklin at a third of the price. I asked for the specs, warranty details and everything matches to what Ben Franklin were offering. But again, a third of the price.Well needless to say I did not go with Ben Franklin. I do give them 2 stars for they are professional and on point but I don't want to overpay for the same service. Thank you.

Ann Licata

3 years ago

Luis came to save the day! Benjamin Franklin has always been our go to plumbers and they are great! Luis had is fixed and back on track really quick! Thanks for helping us with our plumbing problem!

Matt Scott

a year ago

I worked with Cisco, who was friendly and informative throughout the process of having my tankless water heater descaled. He walked me through what he would do and showed me the process along the way.They are definitely looking to suggest products to you. This part of the visit felt pushy. They also really want to upsell you into an annual subscription for descaling your water unit, which felt weird to put a subscription model around.Further, as Cisco left he dumped the vinegar solution he used to descale our water heater into the street and it left a white residue behind that we had to clean up as he drove off. Careless. Took several washes and scrubbings of the street to get that white residue to come up.

Barry Berger

a year ago

The tech, James Estes was awesome. He was professional, efficient, did what had to be done as quickly as he could, and all with a smile.

Amos Smith

2 years ago

Called Ben Franklin on Thursday to get a sewer line repair estimate. They were able to come out first thing on Friday. Very responsive. Technician Daniel Awwad was right on time, very professional and took the time to walk me through the estimate in detail. I would recommend Ben Franklin Plumbing and Daniel in particular! Great Service!!

Cayle Lisenbee

3 years ago

Excellent company: a real person fielded my late night phone call and made sure I was contacted the same night to schedule an appointment for the following day. Truly exceptional plumber: Daryl is a dedicated, highly-trained, and expertly-skilled career professional in the industry. He was punctual and patient, his advice was genuine and valuable, and he was humble and accepting to alternative viewpoints. His copper work was impeccable; he made previous plumber's work look like it was done by a trainee! Thank you, Benjamin Franklin, and thank you, Daryl!

Jason Lentzke

5 years ago

Prompt and very professional service that began with a Sunday morning service call. By Monday mid morning I had my new water heater installed and running.

Nancy J Curtin

a year ago

The repair person explained everything thoroughly to us. He was clean, extremely polite and we couldn’t ask for a nicer person. Thank you.

Molly Milne

a year ago

We installed a comfort pump & RO system. Don was very knowledgeable and helpful. He was professional and courteous. We are pleased with the quality and craftsmanship of his work.

David Foster

a year ago

I have used Ben Franklin in the past and the experience was good - albeit a bit pricey

Joel D Newbury

4 years ago

Ben Franklin Plumbing (Phoenix AZ) is amazing!! They were polite on the phone and understood the urgency. Had a tech at my house in under an hour. The tech (Kevin) was professional, courteous, and explained everything in detail. Great group all around!!

Mitchell Bolnick

3 years ago

Daryl was awesome, as are all the techs I have had the pleasure of working with. Ben Franklin rocks!!

Aris Mosley

9 months ago

Jack and Preston were fantastic. They were on time and quickly installed my new disposal. They were friendly and made conversation. I always appreciate Benjamin Franklin plumbing.

Allison Turner

4 years ago

Roger was great! I had a disappointing experience with another company today and Benjamin Franklin totally made up for it. Roger responded within an hour of my request and quickly resolved my plumbing issue. Thanks again!

Glen Sowa

2 months ago

7/18/23Eddie just completed the installation of a new tankless water heater. He worked efficiently and completed the installation quickly. Eddie then completed a whole house water flow inspection. Great work ethic , friendly and professional.Anthony Potts from Ben Franklin Plumbing came out for the annual water heater flushing / maintenance and full home water inspection. He was thorough, professional and efficient in his work. I would recommend Anthony for any and all plumbing needs

Richard Baines

2 years ago

Anthony was awesome ! Very professional wish all kids these days work as hard as he did!

Cameron Cox

4 years ago

Very punctual, professional, and nice! Our technician was also very honest about the problem and how to handle it in the future. Would definitely use them again.

Arnold Bennewith

8 months ago

Charlie attended, gave us a quote. A very personable young man. He will be back to install a whole house water softener system

Isaac S

a year ago

When I setup the service call, I expected to wait at least a week for service. In the world we live in today, everyone is understaffed and no one is readily available. That was NOT my experience. Not only did I get 2 specialists on the same day I reported the issue, but they worked with me on a very tight availability window.James and Mason were fantastic. As you would expect from experts, they immediately knew the issue just based on my description. They had a predefined pricing sheet, and they gave me an estimate for both worst case and best case scenarios. I really appreciated that transparency so that I knew there would be no surprises when they completed their work.They got to work right away, and even though we were getting late into a Friday (when most people are eager to end their work day and are focused on the weekend), they made pleasant conversation and seemed to be having fun while they did their job. I not only got the impression that they enjoyed the work that they do, but also the company that they do the work for.James left me with his card when he left, and I will certainly request him by name the next time I have a plumbing need. I highly recommend this company!

Mary Young

2 years ago

James was extremely professional and knowledeable! He has rescued us twice already! Thank you!!

Roger Champagne

4 years ago

Christian Myhre replaced my garbage disposal and two toilets and is definitely an asset to Benjamin Franklin Plumbing. He is efficient, conscientious, professional and trustworthy. Thank you again.
Roger C.

Douglas Bonnell

4 years ago

Julio was the best I highly recommend him. In fact I really wish he could be the one to come too my house for my future needs.
Again I can not say enough how pleasant he was a very knowledgeable about my system.

Susan Sgombick

3 years ago

Luis came to fix a broken pipe on my patio, that also affected my watering system. He was polite, worked very efficiently and left the area so clean. Benjamin Franklin is so responsive and reliable, you just can't go wrong in hiring them for your plumbing needs.

Amanda Alexander

2 years ago

Derek was thorough and suggested ways to prevent problems in the future. He was also really nice to my little doggie! 🐶

Lonnie Frost

2 years ago

The technician that came was very good. Our water heater (5 years old) started leaking with 1 year left on the warranty. The cost, with warranty buying the new water heater, was $760. I asked about upgrading to a better quality water heater and the cost became $2200. While the technician was good, the costs are ridiculous. $760 for 1.5 hour's work! And then $2200 for a water heater that is only available to contractors -- so you can't check the price -- and they turn in the warranty information and get a water heater for free.They're like morticians --- you're in a bind, so you pay and they reap huge profits.

ALAN SCHNEIDER

a year ago

Mason performed a yearly water heater flush on our water heater purchased through them. He was very professional, courteous and friendly. Great company with great techs.

John Hansen

2 years ago

I’m a little late leaving this review, but I had Daniel to my house last week on 5/13 to install a Pressure Vacuum Breaker. Daniel was awesome! I had another plumbing company come out and give me a quote but not only was Ben Franklin much cheaper, but Daniel just seemed to be much more comfortable and knowledgeable with doing the job. I would highly recommend Ben Franklin to any friend or family, specifically I would recommend Daniel. Great work!

LTJG Howard Beam

a year ago

Jack Johnston from Ben Franklin Plumbing was knowledgeable, professional, and prompt. He took the time to answer questions and explain why he was recommending certain repair choices. I understood all the service options and felt I was able to make informed decisions. Highly recommended.I used Ben Franklin Plumbing again for a Toilet install and Shower cartridge replacement. The service tech for these installs was Jalal Judai. Jalal was awesome! He answered my questions, and was thorough in his explanations. I value knowledge, courtesy, competence, and professionalism; Jalal had all of these qualities, and more. I definitely will continue to use Ben Franklin Plumbing in the future. Jalal Judai is a credit to his organization, and I highly recommend him and Ben Franklin Plumbing. They do great work.

Ramon Luzarraga

3 years ago

My three year old water heater shuffled off its mortal coil, overwhelmed by my water softener and the water quality in general. Daryl did an excellent job listing my options for a new water heater, with supporting warrantied service options. Now, I have a new water heater which, I hope, will be more resilient with regular maintenance.

Dev N

2 years ago

My plumbing specialist, Shade Adkins, was AWESOME! He was punctual, proficient, and professional the entire time. Not only did he provide quick and quality work with a new toilet installation and repairing a leak, but gave great advice for how we can make the most of our upcoming bathroom remodel and where we could save $ by doing them in a certain order to avoid additional work! Very helpful! Thank you, Shade!

Lindy Warren

6 months ago

To whom it may concern.Eddie was the service employee that recommend descaling on the tankless water heater.His vast knowledge of the process is phenomenal and answered all the questions I had.Thank you Eddie.Lindy Warren

George Hazzard

3 years ago

Christian did an outstanding job. We will call Ben Franklin Plumbing and ask for Christian the next time we have plumbing needs.

K Eikanas

2 years ago

Tzvi was very friendly and courteous. He flushed my water heater and went over a few other things that needed to be done with plumbing in the house. Very professional.

Valerie Neumann

2 years ago

Offered us a free tankless water heater flush before our warranty was to expire.
Our service tech Derek was great, very informative and professional.

Missy Smith

a year ago

Awesome and friendly repair guy. James Estes was very thorough and knowledgeable about the situation. Would highly recommend.

Kevin West

a month ago

They were very professional. Got the job done quickly. They charge me $800 for a job that Parker and sons quoted me $5000 for. I would definitely recommend and I will call them again for any other plumbing needs.

Chris Johnson

6 months ago

Service Tech did a great job

Chad Radke

2 years ago

Two year check up on water heater and all plumbing fixtures. Cisco was professional and arrived at the scheduled time. Fast, friendly service.

Margaret Murphy-Tillis

2 years ago

Anthony was a very professional and gave us a great estimate. He went above beyond and explained everything to help us .

Marc Files

a year ago

3/2/22 Ben Franklin’s rep, did an outstanding job today performing our annual water heater servicing. He was also proactive and checked the status of all of our turn off valves. Mason was pleasant to deal with, very thorough and cared about the work he was performing.Marc Files

Patrick Baldwin

2 years ago

They were selected by my insurance company to uninstall a product that I was part of a pilot program for. The scope of the job I expected them to do was to cut the item out and patch the pipes. Instead they took the extra time to install a pressure limiter on the system. This was beyond the scope of work expected. When someone goes above what is required or expected it is a good thing. Next time I have a pluming issue I am going to call them.

Janet Wenstrand

a year ago

Mason was very polite, very knowledgeable, very friendly, expressed loving working for this company. Very pleasant experience.Janet Wenstrand

Avery Poole

4 years ago

The tech was wonderful, polite and very knowledgeable. I called them and he was at my house 45 minutes later. Unfortunately he had to come back to my house the next day. He worked all day digging up my yard. The plumbing is fixed and you can barely tell that my yard was dug up. I would recommend Benjamin Franklin to anyone looking for a plumber..Deanne

Melanie Nielsen

3 years ago

Luis was very helpful, explained everything. Made sure I understood exactly what he was repairing and replacing. He was very knowledgeable and kind and courteous. I wish I’ll techs her like this. I would highly recommend BFP & ask for Luis!!

Craig

5 years ago

STAY AWAY. Honestly could have burned the house down. Was called to redo the water supply line to the house. The plumber came out and while he was doing the work started a fire on the side of the house and made a huge hole in the side of the house because of the fire. Offered to take $50 off the bill for repairing the side of the house, are you kidding me. Wow! Should have done the work for free and paid to repair the damage. That shows no accountability and talk about sweeping it under the rug. What if he didnt catch it in time, the house is on fire. He is NOT a fireman, so how he can he tell he completely put it out. The only reason he got away with it is because we weren't home and had a friend over to deal with the plumber while we were out. So, I call corporate to talk to the manager, of course he isn't in. I leave a message to call back, and has he? It's been weeks with no call. Guess I'll either take the to the ROC or court.

Roger Brooks

4 years ago

Prompt service, nice repair guy, but the labor price I was quoted was $400 for a 30-minute project, plus the retail cost for parts. I fixed it myself, with no plumbing knowledge in, you guessed it: 25 minutes. That’s about $800 an hour plus the $49 dispatch fee plus parts. No thanks.

Kelley Grantham

2 years ago

Anthony Potts was very courteous and professional. He did a great job fixing our kitchen faucet. Would definitely recommend him.

Rajesh Singh

2 years ago

Excellent service and very honest. Came out to see leak coming out from upstairs bathroom, diagnosed quickly and gave recommendation what need to fixed. Unfortunately it was crack in tub they don’t work on. They gave me recommendation. I also got first time customer discount. I will certainly use this company in future. Thank you

Frank Vasquez

4 years ago

J.C. arrived and greeted me with a smile, he went to investigate what was going on , advising what needed to be done , did the work very professionally and when he was done he cleaned up the area that was worked on . Yes I will recommend Benjamin Franklin Plumbing , J.C. was very professional and courteous and very thorough with the work. Yes another satisfied customer

Paul Schmidt

2 years ago

Anthony was professional, courteous, and efficient. He left the work space better than he found it. His installation was excellent. I would recommend him to anyone. As I listed above - good quality, professional, responsive, and on time. Regarding good value, I'm not really sure since I didn't check any other prices. I have to admit I had a bit of sticker shock, but I opted for the 12 year, all parts and labor - the best plan, if I live that long:)

Robert Purvines

a year ago

Tzvi and Jack couldn't be nicer or more professional. They answered any questions I had and were very quick and thorough with the job. They showed up even a bit earlier than expected and finished sooner than quoted. The women on the phone were also very nice and prompt with all communication. I certainly look forward to working with them in the years to come as they service the unit.

Erica Salcido

2 years ago

Daniel was awesome! He went above and beyond to get the job done! Will definitely use them again.

Martha Deahl

6 years ago

We chose Ben Franklin to install a new soft water system for our new home. We also wanted an R/O system installed in the kitchen. The technicians were very knowledgeable, courteous and made sure we were trained and comfortable using our new systems. I definitely will use Ben Franklin in the future.

Geoff Moore

4 months ago

Jack was very professional and educational when it came to helping me with my clogged toilets.

CHUCK WILLRICH

a month ago

James was professional and personable. However, the price quoted was extremely high.

Herman Jew

2 years ago

Cisco came and inspected our water heater, performed a flush, tested the water, and checked all the faucets and fittings around the house. Very professional, considerate, and friendly. Would do business again if we have plumbing issues.

Peggy Johnson

3 months ago

I had a tub faucet that would keep running when you shut it off. I was going to try to replace it myself but don’t know about plumbing. I called Ben Franklin and was sure it would be 2-3 days before they could send anyone. They dispatched a technician within an hour! I was grateful how efficiently they handled my call and got my problem taken care of. Thank you

Bruce Hirsch

9 months ago

Replaced under warranty an AO Smith water heater that was only 3 years old.Working with Brewer and Ben Franklin Plumbing on the warranty claim and setting up an appointment, which was a same day appointment was surprisingly painless! Amazing for that to happen these days!The tech, Preston, was an amazing representative for Ben Franklin Plumbing! He was very personable and likable, helpful answering my many questions, very courteous and a very good plumber! I would request Preston by name if we ever need Brewer in the future.Thanks Ben Franklin

Steven and Jennifer Shuksta

4 years ago

Christian came quickly and worked very hard to get our house up and running again. He was very professional and kind. Christian is an asset to your organization. Thank you again christian.

Crystal Todd

3 years ago

Received a same day appointment. If you are available all day, you can get a cheaper rate. The company called, emailed, and text to let me know Roger was on his way. Roger arrived, introduced himself, and got to work quickly. Although no fault of Roger’s, we did find out my year old home has some issues with the plumbing... really unhappy about that! Roger fixed the current issue, cleaned up, and was on his way. I don’t think this is the cheapest company out there, but I received good service so it lessens the heartbreak of the cost. I’m really hoping I do not need to see Roger our his company again, but if I do, I would give them a call.

Karen Garrity

4 years ago

After calling 5 plumbers I was grateful that Ben franklin could come out the same day. We were so relieved our water heater could be repaired the same day. Our technician went above and beyond to make that happen.

Don Tailleart

2 years ago

Derek was very thorough and clearly explained the plumbing inspection process, including the steps to take for maintaining the plumbing fixtures.

Frank Nguyen

3 years ago

I reached out to Ben Franklin late on a Saturday and to my surprise received an email reply on Sunday morning. The tech (Shade) arrived shortly thereafter that morning and quickly diagnosed a very obscure problem where the builder incorrectly connected a hot water feed at my tub to cold water. Even though we had to open up the ceiling, Shade surgically opened up the precise spot where the repair needed to be done and quickly addressed the issue. He was very open and transparent throughout the repair, much appreciated!

Orrin Whitt

2 years ago

Anthony Potts was our technician who performed our repairs. He was friendly and professional. He explained in detail the repairs made and he has good customer service skills.

Penny Wilk

a month ago

Great service techs

Priscilla Frias

4 days ago

Jacob Morris was awesome as he replaced the brain of my Ultima water softener.

shishir Wakankar

3 years ago

Louis worked at home for some plumbing related issues. I give him all 5 Star rating as his work was fantastic. I recommend his services to all customers.Thanks - Shishir

Stephanie Leo

3 years ago

We are very happy we went with Ben Franklin Plumbing to instal our water softener and RO system! Roger and Jack were extremely knowledgeable and even corrected an issue that another water company had caused throughout our house. Their customer service has been great and timely. Highly recommend!

Geoff Cooley

3 years ago

It was a great experience he was on time he explained everything he was polite he was complete great jobFollow up visit. Just as good as the first one!!!!

B J

2 years ago

The service technician that came to my house was very professional and knowledgeable. Dereck was the technician who informed me of the process so I knew what to expect. It was nice to do business with an employee that represents his company so well! Will definitely continue to do business with this company!

Ima Bee

a year ago

Called and got an appointment same day. James was on time and completed the job quickly. He even brought treats for my dogs. We will be using James with Ben Franklin Plumbing for all our future plumbing needs.

Gigi Peterson

3 years ago

Darryl did a job. He was extremely knowledgeable and educated my husband on the issue and what needed to be corrected to stop leaks. He also gave him valuable information regarding our water heater and service plans. Thank you Benjamin Franklin for hiring experienced and customer oriented people like Darryl.

Nancy Blankenship

a year ago

James Estes was a meticulous Plumbing Specialist. My husband asked many questions and James did a fantastic job answering each question. His communication skills were excellent. We definitely will be requesting him to return to our home for future work. Exceptional representative for Ben Franklin plumbing.

Rob Gollon

6 years ago

Like all other Pulte homes in our Fireside at Norterra neighborhood, Ben Franklin (ie Brewer) installed our water heater. It was an A. O. Smith unit. When our home was barely more than 2 - 1/2 years old, the tank gave out! We arrived home to a large, steady stream out of the water heater. Seriously, what 'quality' water heater provides a tank that busts open so quickly? Ben Franklin was readily available to provide a service call, but my chief complaint is that they refused to provide any information over the phone. For example, they refused to look up our unit's serial number to confirm it was under warranty. Once we confirmed with A.O. Smith it was still under limited parts warranty, we called back to Ben Franklin, to see how much they might charge for labor to replace our unit. Unlike the other plumbing contractors, they refused to provide any pricing estimates over the phone. All 4 other contractors provided some reasonable type of labor estimate (ie, estimated total labor cost, with stipulations; a price range; or the labor charge per hour). Ben Franklin provided no idea. All they stated was that we wouldn't be charged the $69 service call fee if we used them to replace our heater. But what if they want to charge us $750 while everyone else charges under $500?? Based on what I have seen and heard, they tend to be more expensive for their labor. The fact they would not provide any info over the phone seems to validate that assumption.

David Vought

3 years ago

Our technician Egson was a delight. He was upbeat and smiling the entire time. He identified our issue in the home and gave us reasonable options to make the repair. I will request him in the future.

Paul Caldera

a year ago

Jack the plumber installed my Watch Man water filtration system and removed the old one!Jack was very professional and knowledgeable of the installation! He is very neat and detailed oriented in his work ethic!Excellent job by Jack!!!

Dave W

4 years ago

Outstanding service appointment with Heim on my tankless water heater flush. Very pleasant, honest and knowledgeable.

Jazmin Umuolo

a year ago

I was referred to this company through my home builder. I am so grateful for the quick and thoughtful service we received from James Estes. We discovered a water line along the baseboards of our water closet and suspected we had a toilet leak. James was very thorough with his inspection and offered his best professional advice. After deciding to replace the wax ring he presented us with photos of the area to reassure that we had made the right decision. Thankfully we caught everything in time. Affordable prices and awesome customer service from James.

Jan Lohrmeyer

2 years ago

Our into appointment was for tankless water heater service which was installed by Benjamin Franklin in 2019. This was warranty service call. It was discovered our water pressure valve was not working properly so Tzvi replaced our unit plus updated irrigation valves. I truly appreciate the professionalism, personal and excellent work that has been performed on our home. Tzvi was fantastic!

Michelle Rasmusson

5 years ago

Had an urgent issue on Saturday night, got a tecnician dispatched in no time and Austin took care of the issue quickly and professionally. Thank you!!

Allison Honsaker

4 years ago

Excellent company that provides exceptional customer service. Daryl installed our water heater a couple of years ago and did a great job. Today the water company checked our meter and left a notice that we had a leak. Within an hour Daryl was at our door, identified, and resolved the problem. Thank you Daryl for the quick and professional service.

Kristine Downard

3 weeks ago

First time using this company and won’t be the last! Came out for water heater maintenance. James Estes was extremely knowledgeable and professional, and explained a lot to me which was very helpful. Would highly recommend!

Emily Ferguson

2 years ago

Shade Adkins was our technician and he was amazing. He was thorough and professional and super friendly even at 10pm at night. He arrived super quickly and gave us piece of mind. He went over everything in detail. We are so thankful he was able to come on such short notice.

Sherri Turner

2 years ago

I had a home inspection and hot water heater flush done by James Estes. He arrived within time frame as scheduled. Very thorough and professional. He explained repairs that needed to be done in a way I could easily understand. Would highly recommend using James for your plumbing needs.

Andre G

3 years ago

Valdet was professional and very knowledgeable. He came out to maintenance our water heater and troubleshot a toilet issue as an unplanned request. Very thankful he provided us such expeditious service. Highly recommend.

Gary Matsch

3 years ago

The technician Shade Adkins came to my house to repair my water heater leak. He did a great job. He explained exactly what the issue was and corrected the problem. While he was here I had him repair 2 bathtub leaks. I trust him and will ask for him by name in the future if i have plumbing issues.

Regina Molina

2 years ago

Ben Franklin plumbing is easy to schedule (we had a routine maintenance done on our water heater) and is exceptional with communication (we knew exactly when the tech would arrive, via text and a phone call). James was the tech who visited and was not only professional but also incredibly knowledgable and friendly. We will definitely use Ben Franklin again!

Brad Baker

2 years ago

Scheduled estimate for tankless water heater install. Estimator arrived on time. Provided quote and answered my questions.

Derek Castaneda

4 months ago

Second time I have used them. Great service each time. Quality work. Will use again.

Nick Costanzo

2 months ago

Brewer installed the plumbing/water heater in our new build. The gas control valve stopped working just outside the 2 year builder warranty. The sticker on the water heater said to call this number which Ben Franklin plumbing answers. A lady answered unprofessionally and took my info saying someone would call next day. No call. I called back and spoke to someone else who said a tech would call the next day. The next day comes and Jake called and showed up to diagnose. Jake said the gas control valve needed replaced and would cost $550 for labor as part was under warranty. Jake ends up removing gas control valve and taking it with him to exchange. Next day comes and Jake texted/called to say part won’t be available for 2 weeks and only options are to wait, buy a new water heater for over $2k or pay extra $200 for an after market part. $750.00 labor to replace a gas control valve on a water heater is insane. I went to get other quotes and come to find out Jake ripped off the serial number info sticker from water heater. When questioned it to him, he said he needed it for warranty. I asked for the missing sticker and part he took back. He claimed he could not bring it back but could only mail it. I’m still waiting going on a week after. The professionalism, customer service, knowledge, price points, and courtesy are a disgrace and I do not recommend using this company for any of your plumbing needs ever.

Cort Chase

8 months ago

I had a leaking shower valve on my son's shower that got progressively worse. Not having any reason to go in there (it is usually pretty gross), I had no idea that it was leaking. My son decided to tell me when it was basically not turning off at all and was running 24/7 for probably a month. I tried to fix it myself but it definitely needed a new valve and I really didn't want to deal with that. I called Ben Franklin at 8a and they had a guy over by 945a.The lady answering my call was very friendly and helpful. The young man that came to my house for the repair was neat, organized, respectful and knowledgeable. He was able to give me a quote right away and begin work immediately. He explained everything he was doing and why it was being done. When complete he tested it with me to make sure that I was satisfied and thoroughly cleaned up the area.I will always call Ben Franklin Plumbing in the future. I would highly recommend them for all your plumbing needs.

Martin Birecki

4 years ago

Will definitely be looking for a new plumber.Woke up to a very bad leak in the main line. Something I would look at fixing myself normally, but it was due to rain all day and taking of work was not possible. Shut the water off at the city valve and called Ben Franklin since we had used them before and had always been satisfied.The plumber arrived in a reasonable amount of time and performed the repair.The one star is for the price gouging on this job. I was expecting to pay a premium for an emergency call for a repair outside on a rainy day, but when I returned home and saw what was replaced I feel like I was charged 2x what a premium rate would be for the job that was performed.

Cindy Jhagroo

3 weeks ago

I would love to say Thank you to Josh for the impeccable service! This is the 22nd time I've used Ben Franklin Plumbing and have always been satisfied! Josh keep up the great work!!!!

Carl Horn

2 years ago

Derek was very professional and exhibit a customer first attitude during his time at our home. He took the time to ensure I understood the process and importance of the work he was performing.

your tech

9 months ago

Service techs are friendly yet professional and take great care of our water heater/tank needs.

Lindsay Kossack

2 years ago

Really wonderful job and solved our issue quickly. Very happy and will use them again!

Raymond Roth

2 months ago

Jake was great. Kind man.

Andrea Sigala

4 years ago

Problem was fixed quickly. Repairman was on time, personable, and professional. Docked one star only because of expense. I'm cheap. Lol.

Ellen

2 years ago

Frank came out the same day we called and was very experienced, respectful and professional. He put me at ease by assuring me he could fix our clog. Jake and Frank came back in just 2 days and were able to make the repairs in a few hours. They were respectful and cleaned up after themselves 👍 everything is working great!

Zigmond Post

3 years ago

Your company Ben Franklin was very professional, your worker was excellent and your solution was fair. I Will definitely use your plumbing services again for sure. Thank you.

Thia Lutich

4 months ago

Eddie was wonderful. Quickly assessed our issue and resolved it in less than an hour. Friendly and great way about him!

Keith Chambers

4 years ago

What can I say. I am so happy with the service I received. My pilot light went out after I ran out of propane and could not get it lit. I had been out of hot water for several days and Benjamin franklin came out the same day and problem was resolved. Thank you so much.

Terri Rater

2 years ago

Cisco and Madeline were wonderful, perfessional and showed care for my home and my family. Good job.

daniel flores

3 years ago

Excellent experience. Patient, understood my needs and was not a pushy salesman. Much appreciated! Work done was outstanding!

Robert Benedetti

4 years ago

Your plumber, Nicholas Myhre, was one of the absolute best craftsman I have ever hired. He determined the problem, gave me the cost of replacing a worn-out garbage disposal which included any plumbing changes required under the sink. As it turned out, nearly all of it had to be replaced. No problem. He apologized for the repair taking so long because of the extensive amount of work to be done. A true gentleman, expert craftsman, and he cleaned up after the work to perfection. I'm now a first time customer who will call Ben Franklin every time I need a plumber. My neighbor did me a favor when he recommended you.Bob BenedettiMesa Snow Bird

Bernard Davis Sr

11 months ago

Jake Morris was the plumber from Ben Franklin and was responsive, professional, considerate, and thorough.

Micheleasu

4 years ago

Christian M. was on time and super professional! Answered all my questions about adding a recirculating pump to our new home. Thank you!

Charles Litt

4 years ago

Christian was very professional and knowledgeable. The most thing I love about the service and Christian, is the honesty that came with his services. I would highly recommend this company and would ask for Christian to be your technician.

LOLA - Little Old Lady Adventures

3 years ago

Luis was sent to my house for routine maintenance on my water heater. He was on time and completed the job quickly. Luis was very nice and very professional. I will definitely be using them in the future.

Lowery Nix

3 years ago

Christian was out and installed my new sink faucet and brought plumbing under sink up to code. He also installed a new flush lever on toilet and adjusted the flushing of it. He was on time, very professional and friendly. I definitely recommend Ben Franklin Plumbing and Christian.

Gary Kiehlbaugh

2 years ago

Technicians removed Buoy system. Professional, polite and prompt. Great representatives of Ben Franklin Plumbing.
Thanks

Marge Awarski

2 years ago

Anthony Potts came to my home to flush the hot water tank under warranty. The company texted me to let me know a technician had been dispatched. Anthony was at my home quickly, was professional, knowledgeable and wearing a mask. He flushed the tank and left me with a quote for future services (requested). All in all, a very good experience. Thank you, Anthony.

Jerry Martinez

3 years ago

Roger was awesome! Clean work and very courteous. Explained everything about my new water heater and the advantages over my old one. Thanks team!

Jeffrey Rondeau

a month ago

Jacob is outstanding. A+++

Marcia Greene

3 years ago

Roger Armstrong was the plumber dispatched to help me with an issue with my master bath sink. He was courteous and very professional and quickly fixed the problem.,

LoganandChristina Callanan-Attebery

a month ago

Very helpful technician. He went above and beyond to make sure we had all the answers and help that we needed.

David Saus

4 years ago

Christian was professional and had a real eye for detail. He quickly identified the issue and resolved it. Thank you for such professionalism and really knowing your skill. Ben Franklin plumbing is awesome.

Melanin Queen

a month ago

I had an annual tankless water heater flush & inspection. Eddie the technician was timely and professional.

RK Siegel

3 years ago

These guys are amazing! I called them today about an issue I was having and bomb scheduled an appointment same day! Not only that but they informed me the plumber would be coming between 1pm and 6pm. So like always I thought I would be waiting all day but nope! They had someone on the way within an hour of me calling. I could not have be happier! Thank you!

Brian Real

2 years ago

James Estes was very kind and professional. He explained everything so I could understand and did a terrific job. Thank you very much.

LeeRoy Dude

2 years ago

Way too expensive. $720 quote to replace a seal in one faucet and reattach a handle on another. $65 for tge estimate. :( No way. :(

Paula Kramer

3 years ago

The scheduling office was most helpful. Heim is a return technician and does a good, efficient job. Thank you, Ben Franklin.

Lesley Little

3 years ago

The day before Christmas Eve our shower drain clogged up. Unfortunately everything we tried didn't work. So we called Ben Franklin. I wasn't sure we'd get anyone being Christmas week. Roger arrived sooner than expected and quickly took care of the problem. He was helpful, polite and friendly.

JD Seeker

3 years ago

The Luis arrived on time and was pleasant. He worked efficiently and appeared to do a good job. He cleaned up after he was done. He explained things to me when I had questions.

Shelly Ekrom

3 years ago

Christian did a great job. He is hard working and personable. He explained everything well and I wouldn't hesitate to have him back to do any additional plumbing work.

Joan Duncan

a year ago

The service guys were courteous and helpful and they made sure I knew my options beforehand.

Marc Alphin

2 years ago

Plumbing Specialist Anthony Potts was outstanding. He provided sound advice, and identified current and potential future plumbing problems. In every respect he was the consummate professional.

Brent Fisher

4 years ago

Haim and Jared were not only professional but the price was right too! Excellent work and highly reccomended!

paul mastrangeli

3 years ago

Great service from the tec Egzon 5 stars
Service was high : the labor cost to replace heat exchanger with the part supplied under warranty from Rinnai was $795.
The cost of a Rinnai v65I brand new is $595.

Brett Miller

2 years ago

Our water heater was due to be drained and inspected. Also, it was time for our water softener sediment filter to be replaced. Anthony Potts was dispatched and, while inspecting our softener system, he stated that, based on its age, our carbon filter should be changed, too. He was very thorough in explaining the workings of our softener system and how changing the carbon filter was crucial to protecting the actual resin softening of the water softening unit. Since the filter had never been recharged in the six years since the system was installed, we agreed. Anthony took the time to test the water for chlorine to ensure that the resin had not been compromised to the point of also needing to be replaced. He subsequently reported that the chlorine levels were still at a good level and nothing further was needed.While he was there, I mentioned that we had been hearing hammering sounds in the wall of one of our bathrooms, occurring when either the toilet or faucet was used elsewhere in our home. Anthony posited that the pressure release valve might be to blame. Upon investigation of our front yard PRV, Anthony noted that the pressure on the valve was set too high for our locality, which could explain the noises we heard. He stated that the city could increase water pressure at times without our knowledge and if the combination of city water pressure and PRV pressure load were set too high, the stresses created could ultimately damage the pipes within the walls of the house. After Anthony replaced the valve with a new adjustable version, we have not heard any more noises! Anthony was very professional. courteous, and polite. Would highly recommend Benjamin Franklin Plumbing (and Anthony Potts) for your next plumbing job!

Roger Camping

10 months ago

Darryl was on time and did a great job. My steam shower is back to normal.

DeVirl Lofgreen

4 years ago

Technician arrived when you said he would, Austin was knowledgeable and professional, work was done efficiently. Would request Austin again if I have future plumbing needs.

Alan Laing

5 months ago

Installed 2 new tankless water heaters
Jack did a great job, polite, clean and very professional

Paul VanDenBosch

9 months ago

Jake was fantastic! We were out of town but he handled our issue earlier than we planned

Iggy Czerski

3 years ago

The prices are to the sealing. I put myself old water heating out, buy new one and call the Ben Franklin Plumbing for installation ONLY.The technician make the prices for a wile and come out with $1,100.00 !!!I let him out from the house for looking of real idiot to pay you this much.Never more Ben!!

JAnnette Dickens

3 years ago

We were installing kitchen backsplash and couldnt remove the put filler cover plate for anythingLuis came to the house within minutes. Turns out the screw was stripped so we weren't able to do it no matter what we did. Took him a few min and it was off.You can tell he knows his stuff. He explained what he was going to do, how to put it back etc.Loved his personality and his enthusiasm. Thank you so much Luis

Kathy Diggs

3 years ago

Tech arrived late so the service call was free. He got the water heater started up after us not being able to get it back on.

Marty Blickenstaff

a year ago

Donald was our service technician for a leak that required detection, he took care of the leak by rerouting from what was a slab leak.We were so happy with him and his work we had other plumbing matters taken care of that will give us years of satisfaction like our new Watchman whole house water filtration system.We also had new connections and hookups for our washer.Great job all the way around!Marty BlickenstaffGlendale, Az.

Linda Dausend

a year ago

Quick response and James was very knowledgeable and informative. A true professional!

Jackie Chapa (Jac)

2 years ago

Tzvi was very responsive and informative,they came out right away and Assessed the issue and explained in detail all the steps and what is needed

LC Baxter

3 weeks ago

Water tank diagnosis. The service was amazing and Jacob was fantastic! Truly appreciated! Our second interaction with this company was as great as the first! Jacob is knowledgeable and is the reason why I have switched companies when asking for assistance regarding my water heater!

Diane McKillip

8 months ago

Was very pleased with Jack servicing my annual hot water heater flush. Jack was patient and thoroughly explained the system to me. I have an annual contract with Benjamin Franklin and appreciate this service. Thank you - and thanks to Jack!

Chuck Baucom

7 months ago

I think they did a good job, was expensive 409 dollars they could of made it more uniform look, now I have one line smaller and one line larger. Nice Copper lines instead of galvanized nipple and steel flex lines on my tankless water heater, they didn't tell me if there was warranty on the work. All in all I feel better now knowing that I will not have to worry about any leaks. Thanks Ben Franklin Plumbing.

Bill Higgins

a month ago

James arrived on time as scheduled. He was friendly, knowledgeable, professional. Work was performed, work site left clean. Good job!

jeff fearn

2 years ago

Water heater crapped out the day after Thanksgiving. I called them at 10:00 am, and they were at the house before 1:00 PM. Very professional installation. Happy with the results.

julie clark

a year ago

We called Benjamin Franklin for an estimate on a new water heater on Saturday night and James Estes of Benjamin Franklin had it installed by 1 pm on Monday. He provided excellent service and was very professional. We would HIGHLY recommend using Benjamin Franklin plumbing services.

Joshua Blakley

4 years ago

Fantastic help in a time of crysis. They were quick, honest, and made sure our problem was fixed the right way for the long term

Claudia Ozark

2 years ago

I had an issue with my water softener. The

problem was quickly assessed and fixed. Great job!

Erin Walton

4 years ago

JC was out at our sewer issue within an hour of first request. He faced a difficult repair during a pool excavation, in 110 degree heat.
He was able to repair the damaged sewer line quickly and had our house back on line.
Great job

Karen Sloan

2 years ago

Derek was very helpful and educated me on some plumbing items that I was not aware of. He did a thorough I section of my plumbing that Brewers installed in my home build and flushed my water heater. He was great with my dogs and did a great job. Will definitely use them for future items.

Catherine Husk

2 years ago

USAA installed buoy to monitor water system in home for one year. Ben Franklin was hired by them to remove it. I was impressed by the service .The young man was fast, courteous.

Paige Leger

2 years ago

Good service and professional. I trust their work. A bit pricier than other plumbers I’ve used, but worth it.

Cindy Largay

3 years ago

Roger was efficient and knowledgeable. In and out quickly and did a great job of explaining the issues.

David Machowski

2 years ago

Pretty much un-installed my own hot water heater and just needed the new one installed. The tank was under warranty and total was going to be almost $800 just in labor.That is almost $400 more than was quoted by other companies. Also Sunday is a regular work day for this company so there was not a weekend premium.I would suggest calling around and getting prices and if they won’t quote you, don’t use them. Very disappointed.

Brian P. Ahearn

9 months ago

Excellent, timely, professional, and knowledgeable summarize all of the team at Benjamin Franklin. Our plumber Eddie did a fantastic job.

Ashleigh Kruk

a year ago

Jack’s efficiency, workmanship, and customer service was impeccable. He also showed great compassion to our family during a very difficult time. You can be extremely proud to have Jack on your team. Thank you to your phone agents also for their very helpful and human service.

Taylor Cassady

a year ago

Needed a full install. Don did a great job making sure I was taken care of. Timely, honest, and professional!

John Godinez

4 years ago

Always punctual and I've used them for years. They always do great work. Absolutely no complaints from me!

Todd Dickerson (Doctor D)

6 years ago

The guys that show up are always nice and professional. I didn't mind they showed up after 5pm for an appointment time of between 12 and 4p and didn't call to say they were running late, it happens. I found out today that the tankless water heater they recommended and installed 5 years ago is out of warranty, the manufacturer is out of business and I am out of luck. The $5k we spent is a loss since the water heater only made it 5 of the anticipated 15-20 years we had been told at the sale. Not sure what to do because they now recommend we spend another $11k, yes $11k to buy a new system. As much as I like the people that have come to our home over the years, I'm not confident they know much about tankless water heaters or care that they recommended a dud last time. The 15% discount on the new system they offered was kind of a slap in the face. I can only imagine if I treated my patients like that.

Ashley Wilkens

4 years ago

Very professional, knowledgeable, courteous, fair, and personable!I have used Benjamin Franklin for my last few plumbing needs and have always been more than impressed by their staff and services. They are hands down the most knowledgeable techs I have come across and have always been upfront with their analysis and pricing. They are always very clean, donning booties before entering the home and leaving the work area in the exact same condition they came into, sometimes even cleaner if there was a back up! We had a small miscommunication on pricing on our last visit as pricing is typically always given beforehand, our situation was unique but in the end tall was clarified by the Service Manager and was wrapped up to satisfaction. We have a large remod/addition coming up that has then already slated in as our plumber, would recommend to others!

Brough Stewart

2 years ago

We have a tankless water heater that they installed and it stopped working. I called on Saturday afternoon and spoke to Todd who was on call. He said he could have Shade there in the morning (Sunday). Shade arrived at 8:00 am and began to diagnose the problem. He called the manufacturer who had a technician on call who, with Shade, figured out the problem, fix it and now I have HOT water again. Shade had been here before for a leak and was familiar with the heater, so he was easy to work with, friendly, punctual and professional. I appreciate his and the companies quick response time.

Patricia Salyer

4 years ago

This company is amazing!! Daniel is awesome. He explained everything he was doing to finish the install of my hot water heater. He took his time and did a great job. The nice lady that answered my call was super nice and the gentleman I spoke with on Sunday when this all happened was also very polite. They got me scheduled fast. I would recommend this company 110%. 👍🏼👍🏼

Casey Norris

4 months ago

They installed our water heater a year ago and just came to do the annual inspection. Always on time, responsive and friendly. Only thing negative I can say is when you try to schedule the water heater check you have to call and they take your info then call you back. We’ll that lead to 6 phone calls and phone tag which was frustrating.

gary auxier

4 years ago

He came on time, was very courteous. He fixed a couple more things that we hadn't scheduled. Great service

Troy Reif

3 years ago

Very quick response time, polite, knowledgeable and great to deal with. The office staff and plumber were great. Will definitely call them again!

Brian Smith

3 years ago

I have used them several times. They are always great. Very professional and job done right each time. I will definitely use them for future jobs

Tio Mac

2 weeks ago

Couldn't have asked for a better experience with the service tech, Preston. Our water heater was leaking and he quickly diagnosed the situation, explained the warranty coverage that applied, and replaced the water heater in a very efficient manner.

Gary Burwasser

a month ago

They were right on time and Kevin was very professional, knowledgeable,courteous and took the time to explain what needed to be done and then got it done

Jared Clifford

3 years ago

These guys are the best! Shade was super professional, answered all my questions and did a great job at finding and fixing the leak! Well done!

Kevin Hamm

6 months ago

On time, efficient and a nice installation. Great job Eddie!

Susan Mandy

4 years ago

Christian was very efficient and professional. He explained each step of the service which was very informative and helpful. Thank you

Betsy Snyder

5 years ago

Very professional. The plumbers arrived on time and were very courteous. They answered all of my questions and were very clean. I would definitely recommend them to anyone.

Sheri Lee-Shannon

a year ago

Jake was here today and answered all my bathroom fixture questions and he did a diagnostic on our bath tub to see why it wasn't draining properly. We have lived in our home for 9 years, we have had several plumbers out to check on this in the past and only Jake gave us an answer! Thank you Jake for your kind professionalism while here working on our bathroom. Great asset to Benjamin Franklin team!

camerenkid28

5 years ago

Excellent service!! The customer service rep was so friendly on the phone! The tech that came out was very knowledgeable! Would definitely recommend to my friend’s and family!

Sarah Ontiveros Sullivan

2 years ago

Our experience with Shade of Benjamin Franklin Plumbing was GREAT! He helped us with a water leak at our rental house. He was professional while also being personable and friendly, helping to put everything in layman's terms. He was respectful of our renter's space, used proper PPE, did his best to cut a clean hole, and kept in contact with me throughout the entire process. Shade was helpful in his recommendations and advice for how to proceed. We appreciated him reaching out a couple days later to follow up and answer any questions that had come up. I am definitely likely to call BFP again in the future! I am unsure how the pricing compares to other companies.

Ashlee Haupt

9 months ago

Eddie was VERY knowledgeable and answered all of our questions. The installation was great. Five star job!!

Jeanne Carlson

a week ago

This is a quality company! On time, reliable, professional, everything is about delivering excellent service and standing by their work.

AMAZING RESUMES - ATS Optimized

a month ago

He was great! Professional, nice, and efficient!!

James Larson

4 years ago

How come your guys, like whoever was driving #350 today use the carpool lane when there is only one guy in the van? Then to top it off mean mug when I look at him breaking the law. Awesome representation fellas.

Dorothy Hansen

11 months ago

The technician from Benjamin Franklin Plumbing was punctual, neat, knowledgable, and efficient. I like that the technicians wear a uniform, and their name is on the shirt. Also the dispatcher calls to let me know when he is on his way. I have used Benjamin Franklin Plumbing for all ofmy plumbing needs. Benjamin Franklin is also very good at scheduling the appointment in a timely manner.

Renea Bechtel

a month ago

Preston was great! He was very professional and personable which is huge in my book! He replaced the filters in my RO System.

Janet Winkler

8 months ago

Very responsive and professional Plumbing Company. We would use them again!

Mike Madden

2 weeks ago

Always on time, great work, ethics.

Danielle Pearlstein

2 years ago

We had our warranty inspection completed and Derek was excellent! He was very thorough going over what he would be checking and asked if we had any plumbing issues we were experiencing or had concerns about.

Heather Hirsch

2 years ago

What a great experience! I thought I would need to replace my hot water heater, which is way past it's prime. Tzvi gave me an option of a possible fix or replace the hot water heater. The much less costly fix worked! When it will finally be time to replace my hot water heater, I will definitely call Ben Franklin and hopefully Tzvi will be our tech. It's no wonder my family has used Ben Franklin for years.

Robert Wolinski

a year ago

James came out to replace a broken gas shutoff valve. He was courteous, professional, and completed the job quickly and effectively.

Chris-Jeff Austin-Johnson

2 years ago

We had a tankless water heater flush done in addition to inspection of all fittings, faucets, toilets etc to ensure all were working fine. A water pressure test and hardness test were also done. The technician was Cisco, he was friendly, on time and provided input on things we may want to watch for. Thanks!

Sara Hendrickson

6 months ago

When our water heater went out, they came quickly, removed the old one, installed a new one, and set up a point of contact with a company to come out and assess/dry the water damage to our drywall. Everyone we interacted with eas friendly, professional, and competent. We had a great experience.

Nyjol

2 years ago

READ TO THE END!!!! Jack came out to give a bid on installing a new water main to the house, as another plumber had informed us it was necessary. Jack’s bud came in significantly less than the other outfit, so we scheduled for today. He was here ALL DAY getting the new pipe dug (about a 30-foot dig across the front yard to the house), using B-line for most of it and hand-trenching the other 12 feet or so. Now: HERE’S THE 5-STAR PART: When he went to connect the line to the house, he discovered that the PVC pipe we THOUGHT was the main, was actually NOT the main. The mai line was about 12” BELOW the PVC pipe, in a ridiculous position (very no -standard...so if you have a Beazer home, triple check things before working on plumbing!)He APOLOGIZED for something that wasn’t his fault, then didn’t even charge a trip charge or labor fees. He spent the WHOLE DAY here, and got paid NOTHING (they work 100% on commission). He even tried to write off the new anode rod he installed in the water heater, but I refused to take that kind gesture. He told us that the line is t a main, and as such, probably is not so urgent a need as we had supposed.Honest, hard-working people are harder and harder to come by these days, so when I find one, I like to let folks know.Jack is a man to trust. Thanks, Jack!!

Shirley Baker

4 years ago

JC answered by repair call today and I was impressed by his customer service skills. He assured me that he would get my problem taken care of and made me feel like a valued customer.JC was professional and efficient in his work. He knows what he is doing because it didn’t take him long to finish what I considered to be a complicated job.He is a 5 star employee and a great representative for your company.Please pass on my appreciation for a job well done.Thank you.Shirley Baker

Dennis Tyrrell

2 years ago

The entire process was smooth, professional, and fast. Tsvi was AMAZING!! I’ll definitely call again in the future.

Nancy Reiber

8 months ago

Cisco was great. Professional, courteous, ☺️... thx!

Regenia Ward

3 years ago

Had my water heater serviced by Nicholas and he did an outstanding professional job. He asked if I had any questions and he also informed me about the water heater I have. I’m glad that Benjamin Franklin uses knowledgeable plumbers that know what they are doing. Outstanding Benjamin.

Linda Wetzel

3 years ago

Haim Sabo performed my annual water-heater check with dispatch, courtesy, and efficiency. He was also a delight to chat with: a highly-educated man and a true gentleman. To paraphrase one of my favorite films, On a scale of 1-to-10, Mr. Sabo goes to eleven. Thank you, Ben Franklin!

Runt

3 years ago

Shade was very professional and polite. Very knowledgeable. Answered all my questions. Very happy with Ben Franklin Plumbing AZ

Tony Mendoza

2 years ago

This was our warranty inspection. Derek was very nice, thorough, and very professional. He was willing to answer any questions or concerns we had.

bellington007

2 years ago

Roger arrived early, diagnosed and explained problem, offered a solution. Roger completed the water heater swap quickly and professionally. Definitely went the extra mile. Happy customer here.

Jann H Schott

5 years ago

We've lived in this home since January, 2010, and found a *third* slab leak in our 20 year old house last week. Austin from Ben Franklin Plumbing came over & I asked if it would be smart to just get the entire house replumbed.Austin looked at it all, & came up with 3 choices. He gave us an estimate of the cost to change out outdated faucets, change out a toilet, replace the water heater with the plumbing work.He then estimated the cost to get the entire house replumbed, without the new faucets, toilet & water heater.Finally, the third and least expensive estimate was only to fix the slab leak. We chose to replumb the entire house, since there are more water lines under the other part of this house, and we just wanted it all to be finally fixed.Monday morning Austin & Jared arrived & worked prepping the walls for access. Holes had to be cut into the drywall wherever there was a water line. Off the top of my head, I've counted 15 different areas.Tuesday the new plumbing Plex hose was installed which meant a lot of Attic work in the three crawl spaces scattered in this large home.Wednesday the new Plex was connected to each plumbing fixture. That involved more attic work & making sure everything was working according to plan.There was an issue with the master bathroom sinks, so Austin came by on his day off to troubleshoot & fixed the issue.If I could give this company and team 10 stars for working in our attic during monsoon season when it's been very hot & humid --105°+ temps w/ +25% humidity levels, I would!We originally chose this company because they are a member of the R.O.T.H. Network. (Rosie on the House.) Great job & I'd recommend them to anyone who asks.

Dan and Alicia Petro

2 years ago

Another great experience with Benjamin Franklin Plumbing. Our technician Daniel Awwad was so helpful, kind, and considerate. We had an issue with being unable to locate a sewer clean out line and he was willing to work with us on the cost, and he went above and beyond by reaching out to someone he thought might have some extra intel regarding our situation.We are planning on requesting him again specifically in the future for our plumbing needs.Thanks Daniel, we appreciated everything today!

Matt Marino

4 years ago

Had an emergency with my OLD water heater. After 20 years allegedly, it gave up its life at 1am Wednesday. Called the number. Answering service took information. 5 minutes later received a call from Juanita. She was reassuring and professional that they would have a technician ready to render aid early AM. Julio arrived by 8:30 and helped me with the various pricing packages. Very personable and professional. Whole replacement took 1.5 hours as discussed. Great unit. Great customer service. Very professional and satisfied experience. Thank you all.

Ted Krajewski

2 months ago

Great service with qualified technicians. Quick service and solved issue in min amount of time. Will definitely use again if needed

Rob Hill

2 years ago

Great service and on time. I had a great service tech, Daniel was very professional and informative. He explained what he would be doing and how long it would take. It is techs like Daniel that make me pick companies like Benjamin Franklin. I would highly recommend this company for any plumbing needs and I hope you get Daniel, he was awesome!

Kevin Harpel

4 years ago

Great communication with the dispatch on arrival time. Roger patiently listened as I described the work I wanted done, quoted me a price and started work.
Exceptional care while working inside the house!

Linda Kolbeck

3 years ago

Daryl was very professional and clean . He explained everything completely. Work was done in a timely manner He was pleasant and cooperative during his time at our home. I would recommend him to anyone needing plumbing services. Thank you for sending Daryl to complete our service and would like to have him come next year for our service.

Angie Adams

a year ago

It’s a pleasure to have a company send a technician over to your home who is knowledgeable and efficient to handle the problem. Your technician, Jack, was informative and offered suggestions about my water system and how to keep it in optimal working condition. He was open and kind as he explained everything he was doing. I will undoubtedly recommend Jack and the company to my neighbors and friends.

Lisa Long

8 months ago

Jack is as very knowledgeable and helpful! We are in need of plumbing for a new addition added to our home. He made a suggestions while listening to our needs! I look forward to working with him and BFP!!

Rick Rutkowski

4 months ago

The piping to our home was backed up. Called Benjamin Franklin. The staff was friendly and had a plumber out to the house in less than one hour. The technician was able to unclog the pipes and get us back up and running. Great service.

decrepIT

2 years ago

We had an embarrassing plug in our downstairs plumbing and called Benjamin Franklin to assist us with this awkward situation. They sent Daniel Awwad to assist us and he was clean, professional and quick. He wore shoe covers in our home and a mask. He cleared the stoppage and restored our dignity. Thank you Daniel!

Genet Harris

3 years ago

We had a good experience with Nicholas. He delivered on his promises and offered us great knowledge on our water heater. He offered us options and we were able to make the best decision for our family. He was on time, very polite, made us feel comfortable, and also very patient since the labor was 6 hours.

Cris Morgan

3 years ago

Luis did a great job for us. He was prompt at our appointment time, and had all the proper tools and parts to complete the job. Very pleasant and professional.

Bob Brown

2 years ago

Our Tech. Roger was great!! ... as was Ben Franklin in general. Very responsive and professional. I just wish we had more stars. Five stars isn't enough.

Christopher Garcia

a year ago

Not satisfied with service at all. We were very clear when making our appointment on what brand tankless water heater we have. No fault of the tech who was very professional, but admittedly did not have experience working on our unit. He proceeded to do what he could and $550 later our appliance is still not functioning properly. We feel misled, ripped off and taken advantage of. I have requested a call from their office to discuss the ridiculous charges and the fact that they sent a tech who doesn’t work on our brand of tankless. Very poor of Benjamin Franklin to do this. We have had positive experiences with them in the past, but there must have been a change of ownership or management and we saw that today. Look elsewhere for your tankless needs!!***UPDATE: PLEASE READ***Daryl jumped on the situation right away and was extremely helpful. He understood our frustrations and had already reviewed our service history prior to reaching out to us the next morning (6:30 AM). Daryl assigned our trouble to a more seasoned tech who was trained on our system and he had the issues cleared within an hour of arriving at our home. Benjamin Franklin (Daryl in particular) take customer satisfaction very seriously. The speed at which our complaint was responded to and rectified will not be forgotten. Thank you very much for getting us fixed up and rest assured we will continue to call you for any of our service needs.

Sara Auran

4 years ago

Christian was knowledgeable, thorough and an incredible communicator! Fixed everything perfectly and had to be out in our awful heat today!

Leticia Medina

3 years ago

It was a stress-free experience from start to finish, I couldn't be happier! From the initial phone call speaking with Perry, who set my appointment to Luis showing up and efficiently replacing the expansion tank to the water heater. VERY caring, professional, and knowledgeable. Luis also graciously provided me with a couple of estimates for the future on replacing the water heater supply line pipes, shutoff valve, and kitchen sink faucet. Exemplary customer service... I could not be more confident in their work or more pleased with the excellent service. I will only call Benjamin Franklin Plumbing from now on!!!

June Sharpe

2 years ago

Daniel did a super job on education and installation of a water pressure regulator valve for my home. He observed COVID etiquette and there were no hidden costs. I will use BF again in the future for any plumbing needs.

Caren Quinonez

4 years ago

The young man that came to our home was very kind and profesional. He explained in detail and was very nice. I will always use Ben Franklin Plumbing. I can't remember his name, but he should be rewarded for his service. I'm sure the company knows who they sent out to my home.

John C

9 months ago

They did a great job very professionally done.

Kevin Fleming

4 years ago

Service man arrived when they said they would. Clean, neat and courteous, they even took their shoes off. Very knowledgeable. Cost was very reasonable for work done. I am very satisfied and will use Benjamin Franklin anytime I need plumbing repairs.

David Catanese

3 years ago

Needed some plumbing work done at my home and was referred to Ben Franklin. They sent Roger and Nick out to help me and I couldn’t be more pleased. Well normally I would get a second opinion but in this case Roger impressed me so much with telling me what the issues were, how they were planning to fix it and giving me a real estimate for costs made me comfortable enough to just go with them. I can’t recommend these guys enough

Satish Narayanan

2 years ago

Derek Pendleton was very professional and courteous. The service was great. I would always call Benjamin Franklin for any plumbing work if the quality of professional they have is like Derek. He was fantastic! Thank you Derek.

Q Mendoza

3 years ago

$69 just to tell me I need a new thermostat? In hindsight I should’ve gone with another company that gives free estimates and diagnostics. 👎🏾👎🏾👎🏾👎🏾

Jason Az

3 years ago

James was great! Very fast, professional, and took care of the problem. I even learned a couple of things that will help me avoid a future headache. Not only will I use Ben Franklin again if I need, but will be recommending to friends/family. I don’t know what you pay him, but if it were up to me he would get a raise! Keep up the good work James, you do a solid job.

Sherry Labash

4 years ago

Thank you to Destiny for helping get a service tech out ASAP and for tech Aaron who was courteous and knowledgeable. Thought $517.00 for roof drain clean out was way to expensive, but we were in a bind.

Patricia Spiegel

8 months ago

Plumbing Specialist Jesus Beltran came to our house to repair a broken pipe to the toilet. He was excellent! He explained everything he was doing and was very professional. I requested his card so I can have him do all our plumbing projects. This is an honest company that you can trust! Five stars!

Linda Perkins

3 years ago

Daryl and Brian were punctual and professional. Thanks for the courteous manner in dealing with my situation and for the same day service!

aureo calles

4 years ago

Christian came out to my house and he was friendly thorough and professional. He was able to quickly fix the issue and I did not even get charged for the service call. 5 stars

Phil Contreras

3 years ago

My technician today was very open and honest. He knew that I was not pleased with having to purchase a new rod however he expressed the need to think of the overall picture. He was very professional and understanding.

Gail Kenny

a year ago

Jalal did an excellent job. Clear explanations, professional, courteous, and cleaned up and put back things that had to be moved.
I had snaking and camera of the line, followed by hydro jetting to clear a Y joint in our kitchen / laundry room line.

Kate Goergen

3 years ago

JC was amazing. Clearly explained our options and walked us through the process of buying a new water heater. He was polite and knowledgeable.

john clay

3 years ago

Roger Was called to fix my shower on -off lever . after inspecting the warm part , Roger recommended adding a water filtering system To remove chlorine , lime and harmful things that are in our local water . Roger showed up on time and acted real professional and courteous to help with my needs . I will be calling Roger back in the future so he can come back and reinspect my watering system add to do the repairs needed . 5 stars plus !!

Dawn Carmichael

4 years ago

The technician was courteous and clean. He vacuumed up the plaster that crumbled off, even though most of it was off before he came. I highly recommend Benjamin Franklin for whatever your plumbing needs are.

Jennifer Mansson

2 years ago

Derek was great! Did warranty maintenance/inspection, provided lots of good information.

Modge “ModgePodge”

11 months ago

Honest and responsive. Ended up not being able to repair the 30 year old faucet, but gave me honest options and a way forward.

Thomas Cianferri

a month ago

Could not get the price that was comfortable. Would not come down from $6,000. For a tankless W.H. The Financial Co. They use had figures that were very confusing.$142.00 ×24mo. Does not come out to 6000.00Unless it's not Interest free!!!

Darrius Baker

2 years ago

On time with short notice, professional, courteous, Daniel could not have been more helpful. Prices not cheap, but fair. Highly recommend, ask for Daniel if you have the time.

Steve Nelson

2 months ago

I am completely satisfied with the professionalism that James showed. They identified where the leak was, and put together a plan to fix the water leak. I would highly recommend Benjamin Franklin plumbing, especially dealing with Daryl Robinson and James.

Jason Parks

3 years ago

Brian stopped by and checked my leaking water heater. Brian came the next day and replaced first thing in the morning! Brian is a very knowledgeable, friendly and courteous worker!!! Every question was answered and the job was completed efficiently. Brian left no trace and I was very satisfied with my service from Ben Franklin Plumbing!!! Thank you!

Daniela Pradler

7 months ago

We had yearly heater maintenance done. Charlie Ihlen was on time, very professional and friendly. Great service! Thank you

Molly Lee

a month ago

Benjamin Franklin is awesome. The pricing is a little more but it’s worth the quality service we get. The technicians have all been very personal, professional and just overall awesome. .

Larry Moyer

5 years ago

The service technician was very knowledgeable, friendly, and did a great job! I will use Ben Franklin Plumbing again.

Mayn Mom

2 years ago

Thumbs up to Anthony who came out to replace my garbage disposal. He was punctual and professional. He offered me several options to choose from. I am glad I chose Benjamin Franklin. If I ever need plumbing services in the future I will give them a call.

Steve Reid

a year ago

James Estes was our service technician. He was very professional and personable. This was the second year he did the maintenance on our tankless water heater. We greatly appreciated the outstanding service James provided.

Brendan Gilb

3 years ago

Luis was very professional and personable. It was really nice to have Luis come out and help us with our plumbing problem. He took the time to answer all our questions and was very knowledgeable.

Julia Milton

2 years ago

Very pleased with this company. Not only was I called back literally 1 minute after requesting service online, but they were able to schedule me very promptly. Anthony did a great job installing one new toilet in our house and repairing the other. He was very courteous to me and nice to my curious 4 y/o who wanted to see what he was up to. Would definitely call again for other jobs if needed.

lesa Chadwick

a year ago

Needed someone ASAP. Called Benjamin Franklin within an hour we had Jack at our door. He was already finished for his scheduled day, just got home and he got the call. He came over and took care of our issue and saved the day! Thanks Jack and Benjamin Franklin Plumbing!!

Esther Riley

a year ago

James Estes demonstrated what caused the problem. Highly recommend him professionally and knowledgeable .

Kyle Gardner

2 years ago

I appreciate Benjamin Franklin coming out to service the water heater. The Rep Ihad was James. James laid out a variety of plans and helped me choose one to meet my needs and answered the questions I had.

RickRobb

a year ago

Jack was professional, personable, and informative. Provided literature of current and future appliances. Work was done quickly and cleanly.

Matthew Adcock

2 years ago

Anthony was punctual, professional and extremely patient and polite through the entire service experience. He made sure to communicate the repair process every step of the way and ensure any questions we had were answered and concerns were assured. He showed great respect for our home, taking the time to put on booties and gloves and kept a respectable distance with mask on while in our home. He made my wife and I feel like we were working with someone “in the know.” If you’re looking for high caliber, friendly service then please be sure to ask for Anthony by name!

David W

2 years ago

Benjamin Franklin, arrived on time, checked all plumbing fixtures/water heater, water pressure, replaced filters on reverse osmosis system, great work, performed in timely fashion

Amanda Bills

2 years ago

Derek was amazing. So helpful, patient and really made sure everything was done right. We really enjoyed working with him. He makes the company look great. Such a great guy

Jeremiah and Michelle Gonzales

3 years ago

Being without plumbing is like being without power, or internet! A very helpless feeling that you don't think about until it's gone. A call to Ben Franklin Plumbing got us a specialist out right away after our sump pump alarm went off over the weekend. Roger showed up first thing the next morning and he was great! He explained what he was going to do, the different possible outcomes, and the cost of what those outcomes would be. He was very knowledgeable and professional and fixed our issue at the least cost in a very short amount of time. Thank you Roger and thank you Ben Franklin Plumbing!

Andy & Christine Pitt

4 years ago

Nick was very thorough and professional. He quickly determined what he problems was and had it fixed on the same day.

James Costantino

2 years ago

Kevin removed the Bouy water monitoring system from our main water line. Kevin was very professional and did an excellent removal. Thank you.

Jan Nagelbush

9 months ago

James and Eddie were very helpful helping me change RO filters.

julio alvarado

2 years ago

Derek Pendleton came in to do our two year warranty review. He was very cordial, informative and didn’t excellent job checking out the plumbing on our entire home. I would definitely recommend their services!

Chris Olsen

2 years ago

James Estes came and was very helpful. Wore the proper PPE, explained what he would do to fix the issue and performed services professionally, accurately and without any issues. After he was done, he showed me what he did to ensure my complete satisfaction. Next time I have an issue, I will contact Ben Franklin Plumbing and ask for James Estes too!

Jake Ryan

2 years ago

Daniel Awwad came over to look at my kitchen sink and faucet and did a fantastic job he is an awesome guy and very straight forward and to the point. Helped us out and was on his way! I will be requesting Daniel everytime I have any issues from now on! Very helpful and trustworthy!

Edward Holmes

11 months ago

James and his colleague were very fast and professional. Great company, recommending to all my friends and family.

John May

3 months ago

Eddie is the best it's the second time on a different job.
Very friendly and professional explained very process

Jim Duckett

3 years ago

Roger and Ben Franklin did a great job and under a tough situation. They were on time, told me what they were going to do and then did it. I would definitely recommend them to anyone.Thanks for the great job and effort!

Jerry Massey

2 years ago

James Estes was my specialist. I was comfortable having him in my house. He easy easy to talk to and told me about resolving my problem. He repaired my leak with a smile. I would use this company again.

Diane Miller

3 years ago

Second time using Ben Franklin. Different problems, honest, efficient and cheaper as they really fix the problem. Very hard working in my difficult plugged sink. Thankful for reliable service.

Bryan Armstrong

2 years ago

Derek, our technician performed annual inspection of all plumbing in home and cleaning of Tankless Hot Water heater. He did an excellent job!

Bonnie Killingbeck

a year ago

My hot water heater wasn't working so I contacted Benjamin Franklin Plumbing to fix it. They had installed it in 2013. The technicians James & Josh were very nice. James told us that our elements weren't working, they were corroded, etc and he replaced both of them and said we'd have hot water in a few hours. Cost $500. When the next day rolled around and we still had no hot water I called again and was told it was an electrical issue and I should call an electrician. I asked why the elements were replaced if it was an electrical problem - I was told I would get a call back with answers to my questions but I never did receive a call.

Joel Cazares

a month ago

Jesus was an amazing tech, very professional and polite. Answered all my questions with no issue, will definitely call this company again for any future work. Great job.

Al Jacobs

3 months ago

Expected a simple service to tankless water heater! Ended up costing another $450 for valve that was broken by tech while turning system back on! “Corrosion” was given as cause!

Russ

2 years ago

Was easy to schedule an appointment. Guys showed up early and we're done quickly. They did a great job and were very professional. Would highly recommend them.

Steven S

3 years ago

Service was prompt and completed the same day. Prices we a little higher than expected, but overall a great job

Brad Morgan

2 years ago

We had a Buoy water monitoring device in our water system under a pilot project to test the device and system. USAA sponsored the project and recently the project was discontinued so USAA instructed us to contact Benjamin Franklin to have the Buoy device removed.We called and made an appointment and everything worked like clock work. Two plumbers showed up on time and it took less than 30 minutes for them to complete the job. Very smooth and professional.

Desert Dove

2 years ago

The Plumber was very professional
answered all my questions.
The Plumbing job looked very well done and the Plumber took a lot of pride
on his WORKMANSHIP.

TJ Salyers

3 years ago

Christian Myhre came out to give me an estimate on a soft water loop and filtration system. He was extremely professional and knowledgable, knew the answer to all my questions and discussed other options that would solve my problems. I got estimates for multiple projects and would highly recommend Brewer and to request Christian specifically for your plumbing needs.

Lottie Stout

2 months ago

Cecil was very courteous and professional. . He explained every thing he did. I certainly would use the company again and will recommend them to my friends and family.

Marc Litwin

a month ago

Jake was professional, candid and honest. A pleasure to speak with about my plumbing needs.

Michael Schrock

3 years ago

I was screwed Monday b4 Christmas & had guests staying with me. You were able to look @ my issue & when determined I needed a new heater were able to get it installed b4 guests arrived

Brendan Lake

9 months ago

Needed a toilet installation over a holiday break after a miscommunication with our home builder and Ben Franklin made a special exception for us and arrived promptly and did great work. Very appreciated.

William Hertenstein

2 years ago

Repaired RO System and checked water softener. Daniel Awwad was professional and took his time explaining everything that he was doing. I will use him anytime I need my system serviced.

Anne Larison

a year ago

Thank you, James Estes, for your attention to detail with the plumbing services you provided. We are very satisfied with your services and plan to contact you in the future for our plumbing needs.

Patrick Gottschalk

2 years ago

Derek did a great job servicing our Tankless Hot Water system and checking the rest of our plumbing. First rate service.

Robert Russo

2 years ago

The estimate was so ridiculous that I can’t believe he sent it. Nice guy but when you look at the scope of the work to be done, the price is in another universe. I have other pricing to compare so I’m not guessing at this.

Georgia Haggard

3 years ago

Shade was my technician today and he is the best ever. He is a great plumber and the work he did is gorgeous!

Jaclyn Nylcaj

2 years ago

Anthony came out and replaced my exploded water heater. It wouldn't even drain right so he had to get it out with a bunch of heavy water in there. He also inspected the rest of the plumbing in the house and explained the things to watch out for. Super friendly and knowledgeable. Also, I called them last night, so it was next day service.

Marty BlackGrapes

3 years ago

Roger did an awesome job of diagnosing the issue (slab leak) and providing options. He checked other areas of concern and was clear on the cost. It was a big job involving rerouting pipes but left the area clean and all is working great. I would recommend Roger for all of your plumbing needs.

Nancy Fitzpatrick

3 weeks ago

Called on a Friday and set an apt for the next day. Preston arrived on time, was very professional, courteous and an all around super nice young man. Did a great job! Thank you Ben Franklin and most of all Preston.

Diane Spencer

4 years ago

Christian was outstanding! He arrived right on time and was extremely patient answering several questions regarding our water heater. He performed our annual maintenance and did a very thorough and professional job. Very happy with Benjamin Franklin Plumbing!!!

Victoria West

3 years ago

Christian Myhre worked on to our older home once before for an unrelated plumbing issue. He was so good that we requested him again to change out a leaking water heater. We really respect his expertise, professionalism, and work ethic. Victoria West

Debbie Farrar

2 years ago

Anthony was our technician and he provided us with excellent service. Anthony was thorough and professional and answered all our questions and provided us sound advice. Anthony was honest and saved us money by letting us know some of services we requested were not necessary. We have used Benjamin Franklin Plumbing for the past several years and have been very happy with the services they provide. They have been prompt, trustworthy, professional, and knowledgeable.

Jess Sab

3 years ago

Mr Dryl was ver punctual. He completed the work as per agreement and did everything professionally. His professionalism, His expertise and proficiency in his work shows Mr. Dryl's pride in all he does. Thank you for a job well done.

Suzi Epstein

a year ago

James Estes was professional, and courteous and extremely efficient. He put booties on prior to walking through the house. After evaluating our tub drain, he gave us options, explaining what needed to be done to remove the deteriorated drain pipe. He was able to remove and replace the 20 year old drain pipe with a new one in a timely manor. He tested the new drain, and made sure the area was spotless when done.

Kim Steffan

5 months ago

3-27-23 Update-Preston was here to flush out tankless water heater and inspect our plumbing. He was very thorough, knowledgeable, friendly and very professional. You can tell he truly cares about his work and about the company he represents. We highly recommend him and Ben Franklin Plumbing. We had an inspection and tankless water heater flush. Cisco was our tech 2 years ago and we gave him a good review as well. Ben Franklin hires quality employees!

Joe B

2 years ago

Installed a Moen FLO leak detector. Super high quality installation. I am very handy with plumbing repair and installation and they did a much better job than I could have done myself. Highly recommended and I save on my home owners insurance policy by having real time water leak detection. Technicians were professional and extremely knowledgeable.

Michael Ryan Francis

a year ago

The water heater was flushed. The gentleman Hernan advised he was going to send and email with a water softener quote. We never received it. The gentleman clarified my email twice. Also Hernan left my side gate completely opened. And it was opened for several hours later as my wife and I were working.

Kathlene Clark

4 years ago

We were very satisfied with the service. Christian actually arrived early on an emergency weekend call and thoroughly checked everything and anything that could cause the problem. Highly recommend Ben Franklin and particularly Christian Myhre.

Jason Gallegos

2 years ago

Ben Franklin is a very trustworthy company and I have full confidence in their work. They do try to upsell you, but not aggressively. I have used them for all of my plumbing needs for the last fifteen years or so, everything from replacing toilets and hot water heaters to an under slab leak, and they have done excellent work every time. Every plumber of theirs that I have met shows up in a clean uniform and is very professional. I highly recommend them for any plumbing needs.

brooke sakharia

4 years ago

Kevin was super knowledgeable and efficient! I completely trust Kevin with Ben Franklin with my home’s plumbing needs. He was coming from a distance in traffic and he arrived friendly and listened carefully to our problem and knew exactly what to do. My drains work again and my kids can take a bath!All companies and plumbers should take notes from Kevin with Ben Franklin on customer service and fixing plumbing needs. I can’t say enough good things.Thank you for a great experience!

Daria Sheen

2 years ago

Plumbing is the hardest job. He did such a wonderful work fixing my leaking hose underneath the sink. I appreciate their timely and efficient effort. Daria

Jeromy Siebenaler

4 years ago

We have always used Benjamin Franklin for our plumbing needs. They have installed a water heater, water softner, and help fix a few other plumbing issues throughout the 8 years we have owned our home. They are always do high quality work. They are always friendly, reliable, on-time, and priced competitively.They are the only plumbing company we call.

Jeff LaVell

2 years ago

Very satisfied with Roger Armstrong's work and professionalism.
Roger Armstrong did an outstanding job; friendly, competent. Jeff LaVell

JF JF

2 years ago

Outstanding service and attention to detail. Would recommend Daniel to anyone! Thank you for such a great experience and I will continue to use your great company.

james willoughby

3 years ago

Punched a hole in my water main on a holiday weekend! Thanks to Shade he got me up and running on July 4th. They saved my weekend! Highly recommend them!!

Chad McDaniel

4 years ago

Daniel did a great job and have used Benjamin Franklin numerous times. Great company and always my first call. Never any issues with them

Kim Hunter

4 years ago

On time and trustworthy! Honest about the issue not being the water heater. Didn’t charge for a service visit. Will definitely call them when there is an issue!!

Erin McDonald

3 years ago

Rich just left my house after fixing a improperly installed P-trap in my bathroom from the previous owner. He was on-time, neat, pleasant and wonderful to work with.

Donald Roberson

2 months ago

I appreciate the very timely response and professionalism. Thank you for your preventative maintenance service.

Peggy Cooley

a year ago

Aaron Johnson. These guys are awesome! Thoughtful and professional. I dreaded having to call any plumbing service. I have had some nightmare plumbing issues and terrible service since moving to Sedona. What a pleasure. Office communications are superior. Everyone helpful and generous. Highly recommended.

Carole De Rose

a year ago

Travis Hood installed new kitchen faucet. He was professional and highly skilled. If I need any plumbing needs in the future I will ask for Travis Hood.

Cheryl Crow

2 years ago

Requested quote for multiple repair whole house. Shade was the technician who arrived early and was very patient when I gave him my list of things needed. He was very thorough, took the time to explain everything clearly, very personable, very knowledgeable, and it was a no stress situation.I am just in the quoting stages right now. So this review can’t comment on quality or value.

Eric Northman

4 years ago

When I first moved to Sun City West AZ in 2013 I had my water heater bust open and needed to be replaced. I called Ben Franklin Plumbing who had been used in the house before for other plumbing issues. A gentleman about my own age came by , looked at the heater and sat down at my kitchen table with a binder to give me an estimate. For a basic 50 gallon water heater - $10,000.00. YES $10,000.00 for a basic 50 gallon water heater. At which point I asked to remove himself from my house and told him I knew 50 gallon water heater were at that time 350.00 to 450.00 for what I wanted. Then he said well you still have to pay me my 85.00 fee for coming here This was after we paid about 600.00 for each toilet to be repaired. Its wrong for them to try to hurt retirees out of greed. If I could give 0 stars I would have-

Paul Yee

3 years ago

Daniel and Jack were the technicians who moved an old water heater from my basement to outside the house which required re piping the gas lines as well as the water lines. They were professional and did careful work. They were excellant to work with. Thanks

Kathy Marsh

4 years ago

We had a particularly difficult problem with the conversion of a new outdoor grill from LP to Natural Gas. The installers could not figure it out. Ben Franklin plumber, Christian Myhre, took the extra time working well into the night under flashlights to find the issue and solve the problem. Excellent dedication and service. Way beyind the extra mile. Ben Franklin, and Christian if available, will be our only choice for plumbing needs.

Loyola Salazar

3 months ago

the job was performed, promptly, by a knowledgeable, personable, technician who explained what he was doing and answered all of my questions.

Minesh Patel

4 years ago

Excellent service. Quick and reliable. My technician, Kevin, was very helpful and informative. He also gave suggestions on how to maintain the product. 👍🏼

Nimesh Dinubhai

a year ago

Mr. Jacob did a great fixing my Garbage Disposal.

Laura Hernandez

2 years ago

Daniel was absolutely amazing! He was professional, extremely knowledgeable, and explained everything to me in a way that I understood. I will definitely use Benjamin Franklin Plumbing again, and requesting Daniel to do the job. Thank you so much!!

Kelly Hoagland

2 years ago

Daniel was our tech that installed 3 faucets, two toilets a shower and tub shower combo. Very professional, knowledgeable and great to work with. Thanks Ben Franklin you have a great employee, and thanks Daniel great job

Mark Bentz

3 years ago

We had a bad water leak and placed a service call this morning. Roger Armstrong from Ben Franklin Plumbing responded and he was terrific! He helped with a number of issues, some of which were challenging because our home is almost 40 years old. He worked hard all day addressing our plumbing issues and did an excellent job! Most importantly, he’s a great guy who truly cares about his customers. I highly recommend Roger and Ben Franklin For any of your plumbing needs.

dave meirick

2 years ago

Service Specialist Shade Adkins did a great job. Showed up in time, wore booties etc. Fixed a leak from the disposal and did a thorough check on other plumbing items in the house, and made other recommendations. Would have him back next time!

Nathan Brekken

3 years ago

Jc and Jared did a awesome job installing our new water heater and water softener system. Very knowledgeable and highly motivated to get the job done right the first time! Highly recommend Ben Franklin plumbing for all your household needs! Great customer service and awesome experience! Thank you!

Shannon Fort

3 years ago

We used this company to install our whole home water softer and filtration system. The technician, Christian, was fantastic! Very personable and thorough. We would highly recommend this company and, specifically, Christian.

Susie Martin

a year ago

Donald was on time , friendly, very experienced and knowledgeable. He did an excellent job and we would highly recommend him to anyone with plumbing needs. In addition, the office staff would extremely helpful and friendly. All around 10 out of 10 in my book.

Hector Romero

a year ago

I just wanted to give “Jack” thank you for taking the time to pull over and call me on FaceTime and walk me through step-by-step on a maintenance issue I had with my water softener system that your company installed for me! 👍🏼

Patrick

9 months ago

Amazing job. From the beginning of calling them to the response time to the plumber who was very professional, nice and respectful. They were able to send someone out the same day. 100% recommend this company!! Job well done.

Khanna Home

2 months ago

Very polite and honest. Gave an excellent suggestions to fix water heater.

Michael Hines

11 months ago

James arrived early and did all he could to clean the drain of a grease blockage. He was pleasant and as far as I can tell did a good job. Stayed with it until he broke through the blockage. Just hoping that solves the problem long term.

Tom Knapp

2 years ago

We have used Benjamin Franklin for years. Very happy until this last experience. We are out of town. Our pool service notified us of leak and sent us a photo. Sent office photo of problem. Office didn’t give it to technician who had no idea why he was dispatched to our house. Technician’s phone didn’t work. Terrible communication.

Bill and Mona Hilgemann

3 years ago

Jack installed the washer and dryer. Recommended using stainless steel water lines and new dryer venting which makes great sense for a long lasting installation. Great representative of a fine service company!!

Nixon Cole

2 years ago

We had Sebastian come out to look over some items and have some estimates provided. He went above and beyond to provide me with great service and answer any questions i had about the work. Im glad we had him come out and look forward to having the work done!

Sandi Dominguez

3 years ago

Roger and Kevin were a pleasure to have in our home. Beside being professional and efficient, they are both personable. The high standard Ben Franklin sets for its employees is the reason we have been a Ben Franklin customer for over 10 years.

Eww Mmm

a year ago

Jalal and Mason made my son and I feel right at home, they were not scared of a job that they could not see. dove right in and started cutting the drywall after getting authorization from me. They found the leak, repaired it and then helped me with other items in my home. I would recommend these guys for plumbing issues!

Michelle Ma

a month ago

We were having an issue with our tenants garbage disposal not working so called their 24 hr line on Sunday evening and someone told us they’d call Monday morning to schedule a service. They did around 8am on Monday and Preston came out around 2pm to address the issue. From beginning to the end he was professional and commutative on what he is planning to, what he found and how he’s going to proceed fixing the problem. A few minutes later the pipe was unclogged and totally fixed. He even offered a warranty on the clog and tips on how to keep the pipe clear. We would definitely use their service again.

Greg Jacque Reiff

3 months ago

Eddie provided a thorough assessment of our kitchen faucet and sink concerns. He provided service options and cost, but wasn’t pushy. He also offered suggestions of what we could do ourselves to make our faucet more user friendly. He was professional and not upset that we decided not to pursue their service at this time. BF plumbing has always done a good job for us and will continue to be our plumber of choice!

Pattie Stover

8 months ago

Jake polite, helpful, on time, did work effortlessly, cleaned up and offered advice. I’m very pleased.

Emily Hill

2 years ago

Shade Adkins was so great!! He came out a day early and did such an amazing job. He knew exactly how to fix it quickly and efficiently. I highly recommend!!

Bruce and Karen Ettenborough

9 months ago

Preston did an excellent job in a very professional manner. He is an excellent employee.

John Herbert

a year ago

Benjamin Franklin Plumming tried to sale a hot water heater to 90 year old senior citizen with mild dementia. Extremely high price gouging for the hot water heater. Visit Home Depot and/or Lowe’s. This company should be ashamed of themselves. I’m calling calling our property management.

Calvin Gates

2 years ago

The service was excellent from start to finish. Our tech Cisco was able to communicate and educate us on the service he was providing. He took his time and answered all questions we had. We have been in Arizona for a year and this is the best company hands down that we have been in contact with regarding our new home. Keep up the excellent work, Cisco deserves recognition for his professionalism and service.

Bronko Jantz

3 years ago

We had a water pressure issue. Shade was our service man.He went and tested other houses water pressure from the outside. He determined that it was a city water pressure issue.Now I know which direction to go with this. Very nice and personable man.I would recommend them.

Aaron Mathis

2 years ago

Derek was friendly, professional, and a joy to have at our home. Will definitely use in the future.

Natalia Bull

2 months ago

Great service from James, he gives great advice and quickly fixed everything we needed.

Jennifer Adams

3 years ago

My window was 8-12 for an estimate to relocate a small section of our sewage line. Arrival was 12:50 with no call from their call center to announce arrival or apologize for delay.Representative, Christian was pleasant and respectful. He listened as I gave him all the information I had on existing pipes. I already knew the important things like depth/grade of both lines, materials of what both pipes was comprised of, and the size of each pipe. I have had the yard marked by Blue Stake, city of Phoenix, and a private locating company. We have done our homework and I willingly shared this information In hopes of either a detailed estimate or a ballpark estimate for comparison.Furthermore, I have already had it scoped with a camera by two other companies that did not charge me for the service as they wanted to do their own verifying of my information.After waiting all morning and being respectful to this company (I had another plumbing company wait so as they would not infringe on this company’s time or space) for the same estimate process.Final thoughts are, although I appreciate them wanting to check before giving me a quote, two other companies did so freely and were able to provide me a detailed estimate. Ironically, I was handed an empty folder with the words “The punctual plumber” and “If there’s any delay, it’s you we pay.” Not only did I wait all morning, I did not get a quote for the project I want, and would have been charged $300 plus for something that had already been done three times in the last three days at no cost.I only leave this review because this is my seventh plumbing company to the house and no two quotes have been the same. I have been reading reviews, meeting with companies and trying to find a decent price for a job done right and I hope this helps someone else who is investing a large amount time in the process.

Ted Raymond

3 weeks ago

Preston was again my very capable and knowledgeable plumber! He determined both the bad smell and faulty operation of the garbage disposal warranted a new installation. And he did so with skill and dispatch. I have used Ben Franklin Plumbing for quite a few needs and am extremely pleased with their service!

Johnny George

3 years ago

Benjamin Franklin H&C scheduled their tech to come to our home as one of his first runs the following morning. Nicholas arrived even quicker than we expected. Surveyed the situation with our dying Water Heater and appraised us of the various scenarios.We choose to replace with the 12 year service plan included on a new one. He was quick, efficient and got it installed in just a few hours.We are quite pleased with BF, Nicholas and the entire experience. Thank you Benjamin Franklin!!👍😎👍

Jerry Quenneville

3 years ago

I want thank Taldat for all his efforts to repair our leaky faucet. When faced with the inability to find replacement faucet cartridges from a manufacturer that's now out of business, he used various tricks of the trade to refurbish the existing cartridges and otherwise tackle the leak. We are now drip-free! We greatly appreciate Taldat's hard work and persistence! Another suucessful job by the Benjamin Franklin Plumbing team! They're on the top our list next time we need a plumber!

Courtney Harman

a year ago

Jared was timely, knowledgeable, and so professional. He gave me reasonable options and did a thorough job. Definitely going to call him for all my plumbing needs!

Brad Larson

a year ago

My technician James did a terrific job. I was running behind because I was returning my wife from surgery and he completed the work and waited for me to return home. The care he demonstrated was heartfelt and I will always recommend James to all my friends and family.

Rockabye Rockers

3 years ago

I was really impressed with the integrity of Ben Franklin Plumbing. They had a mixup in scheduling and once they realized it they sent out a plumbing specialist Shade Adkins who was great. They were 50 minutes late and they apologized over and over plus gave me a $250 discount. They are so serious about being on time that they give $5 per minute that they are late!

Whitney Layton

2 years ago

We just had a great experience with them. The specialist who came out, Daniel Awwad, was the nicest guy. He was so friendly and professional and very honest. He was very upfront about everything we needed fixed- what was urgent and what could wait. We will absolutely call him if we ever have any other issues! So thankful he was able to come out and work with us!!

Becca Rowe

a year ago

The technician was very pleasant and knowledgeable. He repaired my leaky hose bib in a timely manner. I thought the price was too high but it needed to be done.

Andrea English

3 years ago

We have nothing but good things to say about our technician, Shade. He explained everything well, was kind, warm and professional. He went the extra mile to make sure our service and hot water heater installation went smoothly. Thank you Shade, wonderful to have you here!

Richard Fleetham

3 years ago

Egzon keep me up on all the steps he did. Gave me some advise on other appliance maintenance. Very knowledgeable.

Roberto Gonzalez

2 years ago

Had toilets backing up in both restrooms had Benjamin Franklin pluming come out to unclog our toilets. James was such a great plumber helped us inclog it and gave us advice and tips on our plumbing system. Will go to them again in the future.

mettleurgist

4 years ago

Very quick, courteous and professional work. Had anode rod replaced in my hot water heater - very happy with the service and the price. Highly recommended.

Gale Young

3 years ago

I call Ben Franklin when I run out of knowledge. There hasn't been any issues ever getting an appointment the process was flawless.Daniel the service technician was on time, efficient, listened carefully to our issue & informative on the process he would use to resolve our issue. Daniel even let the nosey homeowners watch and answered all our questions with expertise.A great experience.

Kevin Layshock

2 years ago

I hired Ben Franklin Plumbing to install a tankless hot water heater and an outdoor hose bib, and they did a fantastic job, answered my questions about the product, and assured me if I needed anything in the future, they’d be a phone call away. I felt as though I was in good hands. Very transparent about their services and time, and were communicative about needing to turn on/off specific utilities so as not to inconvenience anyone in the house.

Ty Lannister

3 years ago

Roger was very knowledgeable and courteous. Answer all our questions. We would recommend him to others.

doug fega

3 years ago

i found Egson to be very professional, and a great promoter of Ben Franklin as a company and the benefits of working for a powerhouse covering all aspects of construction I plan on having my line replaced
.

Genia Tremblay

3 weeks ago

Ben Franklin Plumbing AZ was right on time, Mr. Asa was exceptional.It was a major project and he did an excellent installation of the new water heater, he was VERY nice, professional, informative, courteous and friendly to have work in the house...... I'd have him again if anything else went wrong and needed a plumber.... the work was neat, clean and done in a timely manner...... Thank you.......

Mari S

2 years ago

James did an outstanding job replacing our water heater. He’s very competent, courteous and professional.

steve markenson

2 years ago

The mark of a successful business can best be attributed to the quality and caring attitude of its associates. I was fortunate to work with 2 people at Ben Franklin Plumbing. Jennifer who I spoke to on the phone, who cared about my problem and assured me that someone would be dispatched to my home today and Brandon who was knowledgeable, courteous and professional. Today you made a customer for life. Thanks!

Nicole Larson

2 years ago

Always use this company because they are reliable and know what they are doing. James Estes did a fantastic job and look forward to any help in the future

Julie Walker

4 years ago

Nicholas was a wonderful technician. He took the time to listen to my problem and agreed to my suggestion of using the disposal with food in it versus just water when the problem couldn’t be recreated with just water. He quickly addressed the problem when it was found and offered solutions. He was fast and very tidy. I would not hesitate to call them again with other plumbing needs and request Nicholas.

rasheetoo

6 days ago

James Estes is professional and very knowledgeable. He was able to fix my plumbing problem and answer all my other concerns. Thank you very much!

Donald Mitchell Jr

7 months ago

Cisco arrived at our home to repair our leaking water heater unit. He took the time to explain what he would be doing during the replacement. In addition, he patiently explained to use the current regulations for water heaters and that he would be attaching a water safety tank to our new unit and what it was for.Cisco was extremely professional and did a great job of replacing our unit and restoring hot water back into our home.This is the second time we’ve used Ben Franklin to service our water heater and we have not been disappointed.

Sankit Patel

5 months ago

Eddie is excellent tech… He arrived on time and gave me the honest opinion about my heater after inspection. He was very professional and installed the new water heater at my house… This company provides excellent service and I would strongly recommend them for your plumbing needs…

Bob Sliter

2 months ago

Always use BF for all of my plumbing needs

Nandakumar Govindasamy

2 years ago

I noticed a leak in my water heater and called them at 10:00 AM and got a 2 PM appointment for the same day. Shade was the technician that came in and replaced my heater since it was under warranty. He did a excellent work and I was really impressed with his work.

Wanda Whittenburg

4 years ago

I see many five stars which made me chose them. My experience not so good. They came out quickly and installed a new water heater the very next day. My home owners gave me authorization to go outside contracted Plummer's due to no one in the area. All my home owners needed was a call from the plumber. I was calling when he said why are you calling them they aren't going to help. I tried to explain that they would but he was not going to work with me. I still called them and told them what he said. My water heater was over 20 years old and I had to keep it on high which caused a high gas bill. I asked about flushing it out and he said he could but more than likely would not help because it's old and hard water caused a mess inside. Also showed me corrosion and a leaky connection. All I needed was that statement on a report and Old Repulic would reimburse me. I have call Ben Franklin five times. Old Republic supervisor had called them several times for the report. Today I was told by BF that they will contact their VP. Wondering if this was just a hard sale to an elderly female. Old Repulic is shocked that the manager had not taken care of this issue after telling me several times they would. I get told different stories every call. Just because they are not contracted with my home owners does not mean they would not pay I had an authorization. I guess they got their money so all is good in their word but not mine I had to charge $1700 dollars on a charge card and I'm below poverty level. Shame on you if it was your personal money I bet you would take care of it immediately

Pritesh Patel

2 years ago

Used services for tankless water heater flushing and maintenance. Great service. Anthony was thorough and very friendly. Explained everything and very professional.

Robert S.

a year ago

Called and got an immediate service rep. Very quick and had out a technician in about an hour. The tech (jalal) was excellent. Personable and professional. Identified the issue and had it fixed within 20 mins. Explained why it malfunctioned and shared a few tips of keeping it running better. Very great service and I am so glad they were my first call..!! Thank you..!!

dan baderman

3 years ago

As usual, my plumbing issue happens late on a Friday afternoon. Had to shut off water, and still leaking some. First place I called can come out on Monday .. called BFP and had someone out within a couple of hours. Need to get a part tomorrow, but my water is back on before my wife gets home!

Nicholas “Nick” Lewis

8 years ago

Terrible value for installing kitchen faucets. No estimate provided over the phone, but it's $69 for someone to whip out a book with install prices. Why couldn't this be provided over the phone? Prices felt predatory and not competitive at all. Even with a coupon, the total cost was way out of anybody's reasonable expectations. Sad to have recommended this to a family member, won't be returning.

Jennifer Cepeda

3 years ago

Luis did such a great job and was super quick and explained everything very well and showed me a quote before fixing my garbage disposal. Thank you Luis!!!

Gary Opper

3 years ago

We had a blockage in the main sewer line between the house and the street which caused backup into our tubs, showers, and caused our toilets to overflow. I called on a Saturday and was put on an appointment list for Sunday due to heavy volume. I got a call mid day on Saturday that a plumber was on the way. Christian cleared the blockage which was at the street. He also checked our pressure and cleared a blockage in one tub.Christian was knowledgeable, professional, very pleasant, and thorough. We have used Benjamin Franklin in the past and will continue to do so in the future. We highly recommend Benjamin Franklin for any plumbing need.

Rayma Ford

10 months ago

Still not working correctly, have to go reset. Tried calling back at 4:40pm and was put on q to call me back. No call back. Will call in morning. Or would have wasted $265.00

Brian Pendleton

a month ago

Benjamin Franklin has top of the line service. All of their technicians are very knowledgeable and explain all your options before conducting any work. They aren't there to try to upsell you anything. They just want to fix your problem at a reasonable price. Their technicians, customer service, and management team are top of the line. I highly recommend Benjamin Franklin.

Anthony Caputi

2 years ago

HOT WATER HEATER FAILED SATURDAY MORNING AND JAMES FROM BEN FRANKLIN ARRIVED THAT AFTERNOON AND REPLACED THE WATER HEATER. HE DID AN OVER AND ABOVE EXCELLENT JOB, I WOULD DEFINITELY RECOMMEND THEIR SERVICES.

Ryan Thomas

5 years ago

Roger and Daniel of Benjamin Franklin Plumbing just completed a complete re-piping of my house, to replace polybutylene piping from 1995, and updated my tankless water heater.They were excellent in their quality of work, in answering any questions I had, in retro-fitting and routing the most of the new lines in places that can be covered with drywall and the remainder in inconspicuous locations that blend in.They cleaned up after themselves as well.And, they did it at a price that beat other big name plumbers in the valley.I would recommend them highly.

Emmerson Baker

4 years ago

Rich was extremely personable and made suggestions for plumbing improvements without attempting to make it sound like we had catastrophic issues. 10/10 would reccomend to everyone.

Melissa Moreno

3 years ago

Professional, reliable service. James did a great job, thorough, detailed and patient with my questions.

Robert Ramirez

4 years ago

Serviceman Julio Henriquez was very professional today and provided excellent service. I will not hesitate to ask for him in the future.

Nancy Sounart

3 years ago

Egzon was on time and super polite. He fixed the problem and gave me a great deal. Everything was neat and tidy when he left. Great experience.

Dee Dee Jackson

9 months ago

Preston came out to fix a broken garbage disposal and end up flushing my water heater in the process. He was an absolute professional and I will call on Benjamin Franklin Plumbing for all my plumbing needs.

Al Einberger

2 years ago

My project was not a typical installation.Daniel, the plumber that showed up was knowledgeable, courteous and professional.However the company's way of pricing installations really did not coincide with the installation. Thus I felt the price quoted was far greater that the value of work that needed to be preformed.I believe that if my project would have been a standard installation I would have used the company.

G And A

2 years ago

Jack was very thorough and professional. He talked us through options and gave recommendations, not just to make the business money.

Cecelia Fiery

4 years ago

Received imediate response, and a tech was sent right out. He was courteous, respectful, and knowledgeable with how to approach the repair. I would call them again. Wbf

Hilmar Drechsler

2 years ago

Anthony came out to flush our tankless water heater. He was prompt and polite. Very knowledgeable and answered all our questions. We are very happy with the service he provided and would use him again in the future!

John Kraft

a year ago

James Estes was on time, professional, and friendly. He replaced two outdated shower valves and adjusted three toilets to prevent leaking. I would be happy to use them again.
John

Teunis Baas

2 years ago

Agreed to replace 7 year old water softener system - I asked them to increase the size: USD3200. Didn't negotiate agreed. Then find out they installed October 8 a similar size system as I used to have; were too cheap to even use the 3 bags of salt they brought as I had salt in the old system; didn't send an invoice. Spoke to Service Manager Steve: he promised to call back October 12 - he didn't. I called his cell phone but no voice mail setup; called office October 15 and left message for him to call me - didn't happen; called October 16 and was told he is in a meeting and would call me back. Didn't happen - called this morning and was promised Steve would call me back. You figure out for yourself how professional this company is.

Frank Sargent

3 years ago

Receptionist was nice and Christian showed up right on time. He was polite and was very efficient at figuring out the issue and gave me an easy fix. I will call them again for my next plumbing issue. Very impressed.

CELIA seavey

2 months ago

I will use them again 👍

John Ploof

4 years ago

Daniel came out and reviewed our problem. Unfortunately he was not able to remedy our problem, because our COA must contact Epcor to turn off the master water supply.However he was very prompt and diligently explained the repair cost.

Kelley A. Carter

3 years ago

Egzon, was prompt courteous, and knowledgeable. He quickly identified the problem and went to work repairing the issue. I would recommend Ben Franklin anytime.

greg

3 years ago

Quick, fast response time. Fair prices, problem solved in a hour. Valdet was extremely professional and knowledgeable. Thanks Ben Franklin Plumbing!

Tracy Young

2 years ago

James was friendly and very informative! I appreciate the fast service and the through explanation of the options available to me!

Roger LeDuc

2 years ago

The technician was excellent, I chose not to get the work done because the price was ridiculously out of this world. They quoted me $1,565 and they said it would be about three-and-a-half to four hours of work, if you do the math that is approximately $375 an hour. Who the hell can afford that...

Alan

4 months ago

Technician arrived on time, was cleanly dressed and polite. And did an outstanding job. Cisco deserves 10 out of 10

Monique

4 months ago

This is our second time using BFP services. We had to replace our water heater and now all four of toilets needed new internal and external hardware. Exceptional service and communication. And the job was completed the same day. I would highly recommend BFP services.

Ashley AZ Mom

3 years ago

Haim and his partner did a great job, He was very knowledgeable and fixed the issue. Even gave us tips to prevent the issue from happening again. Spent a little more than i wanted to but the job got done and it got done right and pretty quickly at that. I'd say it's worth the money just to call and have the professionals figure it out.

Eric Williamson

2 years ago

Shade was an awesome technician and very friendly. Helped me out with a few questions about my new house and helped me locate all emergency shut offs for the house. Very productive and pleasant visit.

Faraz Alam

5 years ago

Had an emergency and they showed up promptly and fixed the problem that day. They also fixed a separate issue i had before they left. Very Friendly, as well.

sandi Brando

4 years ago

Rich was the best! He did everything and more that needed to be done in one day and it was done very proffessionally!!! He is my plummer from now on...............

Marleigh O'Meara

3 years ago

Luis was great! Punctual, professional, and easy to work with. He provided all the details of what he was doing prior to completing the work. I would recommend him and Benjamin Franklin Plumbing.

Rizza Ditchella

4 years ago

CJ the plumber is very efficient and knowledgeable of his stuff . He answers all your queries well and at your own level of understanding. Very professional.

Juaquin Sanchez

4 years ago

I use Ben Franklin before and they always treat you right, our services tech went by the name sabo nice and Curtis I'd recommend Ben Franklin to my friends
Juaquin

Gail KM

a year ago

Herrnon just didn’t seem to know what he was doing. He had an idea in his head and that was all he saw. Made me feel like a fool who was very dumb. It was a problem he had not encountered in his 4 professional years. After he left my neighbor came over and diagnosed the problem AND was very considerate !!!

Darla Sebenik

3 years ago

The technician (Roger) was very efficient, personable, answered a few questions I had and let me know some things for maintenance on my softner and hot water tank. I would highly recommend them.

Randy Beam

a year ago

James Estes, Plumbing Specialist was great at his profession and performed the work very quick. 5 out of 5 stars.

chip wise

2 years ago

Great experience again using Benjamin Franklin Plumbing. Christian was very courtesy and explained everything throughout the service. I have been a customer for 12+ years and highly recommend their prompt and detailed services.

Greg Bell

4 years ago

Julio serviced and replaced my garbage disposal. Extremely nice and professional! He even took the time to answer and walk me through some of my questions on maintenance for my water heater. Highly recommended and extremely satisfied with my service!

Kevin Calbert

a year ago

Great service. Jack came out. Very friendly and knowledgeable. Highly recommend!!

Rachael Reeder

2 years ago

Yearly maintenance on our water heater. The office gave us a 4 hour window on the arrival time but took it a step further and called to let us know who was coming out and that Brian would be at our home in about 1/2 hour. Brian was courteous and asked if we had any questions before and after he was done with the job.

Kent Searle

4 years ago

Christian came to fix a shower faucet that no longer dispelled hot water and an outdoor faucet that leaked. All work done was good and he also checked our water pressure and hardness (both inside and our). Couldn't ask for anything more.

Andreas Gronen

3 years ago

The technician, James was very professional, thorough, and friendly. He explained what he was going to do and pointed out interesting info and procedures along the way.A bit more expensive than comparable services but quality work.

Charlie King

a year ago

Ben Franklin Plumbing did a outstanding job from my initial call to completing the installation of my Garbage Disposal. I have used them several times and they have aways been fair with price and excellent with service. I highly recommend them for your plumbing needs.

Guadalupe Pecina

4 years ago

Roger was very professional, I will recommend Benjamin Franklin Plumbing to my friends and family. Roger did a great job, he had to replace copper tubing housing and did some welding etc... a great job, thank you so much.

Sean Arnette

2 years ago

Our technician Derek was awesome. Did a full 2 year warranty check and flushed out our water heater. Very professional and courteous.

Ghengis Khan

2 years ago

Updated 1-27-21Just had my annual tankless WH service and whole house inspection. Anthony did a great job. He took care of a few minor issues in addition to the WH and explained everything along the way. Could not be more pleased.I recently used Ben Franklin to service my water heater. The plumber Haim was working with another plumber that day and both were extremely polite, professional, and efficient. They also took the time to thoroughly explain everything. I could not be more pleased with the service I received. I will definitely use them again when I need plumbing help!

Donna Meyerovitz

a year ago

Came quickly and very professional. Told me what was possibly going on with my water heater and told me what I would need to do in the future

KD SQ

a month ago

Jesus was early, very friendly and appeared to know his job. He fixed our problem.

Ryan Lee

11 months ago

James was great at repairing our water heater the same day he came out to take a look at it.

Diane Kentgen

4 years ago

Ben Franklin's tecnician was WONDERFUL! He was courteous and on time. He told me what he was going to try and do. I had called Parker and Sons before for this same problem and their tech didnt think he could snake the clog. I am totally satisfied with the work that was done! I am so relieved that I can now do laundry without flooding my laundry room! A plus to Ben Franklin Plumbing!

Robyn Johnson

5 years ago

Nick Piercy with Benjamin Franklin Plumbing did an excellent job explaining what he was doing, performing the needed service, and offering recommendations, while doing so at a reasonable price. He was very clean and professional. Highly recommend!

j gilboy

a year ago

I had no hot water in my kitchen and bathroom sinks and as a result the dishwasher didn't work either. All of this has been fixed and I will be purchasing an anti-scale system since the water here is so hard. My service person Cisco could not have been better and I appreciated him explaining the process. I'm very happy to have hot water again and I look forward to less sediment in the lines in the future.

Robert Michel

2 years ago

They did great. Showed up on time and charged what they quoted even though they had to go get some new parts.

Joe Azar

4 years ago

Christian was my tech last year and since he was familiar with my equipment I asked for him again. He brought a new tech, Egzon. They both did a great job. They let me know step by step what they were doing and why. I’ve always received excellent service from Benjamin Franklin and plan to continue. Christian is an excellent representative of your company and since Egzon is trading with Christian there is no doubt in my mind he will be a good tech as well.

Shannon Patterson

3 years ago

From my 1st phone call this company was very nice, professional and communicative. They even worked on a Sunday. The professional (Haim) who assessed my water softener was very knowledgeable and professional. He explained everything to me in detail and answered all my questions. He was very personable, fast and efficient. He did an excellent job in replacing my unit and made sure I understood information about my new water softener before he left. The price was very reasonable for good service and a quality product. I highly recommend Ben Franklin Plumbing. They are who I will call for all my plumbing needs.Shannon

Kathryn Romero

2 years ago

We had our water heater drained and flushed. Anthony was very professional and pleasant.

Ronald Pensworth

2 years ago

Anthony Potts was on time, knew instantly how to solve my problem. He performed the task at hand quickly. I’m happy and back in business, so to speak,

Gary Whitlock

2 years ago

I contacted Benjamin Franklin at our son’s recommendation. They were very responsive and came promptly when I had an issue. They made sure that the problem was resolved even though they didn’t have the part with them. He called his supervisor who made a special trip the same day to make sure we weren’t inconvenienced. Very professional.

Elizabeth McGuire

a month ago

We had a great experience. James was the technician and he was very knowledgeable. He took the time to explain everything to us that we needed to take care of and why. I was amazed how patient he was and sooo knowledgeable. Thank you James….

John Insana

11 months ago

The technician was on time, very polite and did an excellent job of explaining what he was doing. I would definitely use them again.

Graham Dolynuk

11 months ago

The receptionist was most helpful when it came to to book the appointment. She followed up with a text message when the technician was on his way. The technician arrived at our location on time. He was very professional and addressed the problem quickly. We will definitely be call them again should we have any further services.

ABC

3 years ago

Luis was very professional and took the time to explain everything that was going on. He even priced out other projects I needed done around my residence so I can plan for them in the future.

Kraig Phillips

3 months ago

I had a Tankless water heater Flush done Preston was very Professinal and Prompt ! I would use this company and Tech Again I was more than Pleased...

Jeff Gubka

2 years ago

Had a clog in a pipe that was causing water to flow into the laundry room. Daniel Awwad arrived well before the quoted time helping us solve our emergency even quicker. He was professional and courteous walking me through the whole process. He cleared it quickly and thoroughly tested his solution worked. I will be recommending him to anyone I know who may need a plumber. Thank you!!

Sandesh Hegde

2 years ago

The service was professional. Anthony did a good job communicating everything upfront and did a good job in taking care of the faucets that needed to be fixed.

Joseph Ralston

4 years ago

Roger was a true professional. Would use Benjamin Franklin again, no question. Very satisfied with service!

Mary Koenig

9 months ago

James and Preston were amazing. Explained the situation and what we need to do next to get everything fixed

Fez Er

4 years ago

Awesome, Julio was very professional and extremely friendly, and got the job done even in this summer heat. Also arrived earlier then expected. My expectations were exceeded. This guy needs a raise 👏😊

Steve Peschka

a year ago

I was lucky enough to get James out to repair a couple problems in our bathroom. He was on time, thorough, and quick to resolve the issue. Super pleased with the work and the company, they are always very nice to work with.

Lisa Kulon

2 years ago

Our technician, Shade, did a great job installing our new kitchen faucet. He was quick, knowledgeable, pleasant, and cleaned the area when he left. He also checked other areas of our home and gave recommendations we will be completing this coming year. We always have great service with Benjamin Franklin!

Andrea Ladner

9 months ago

Jacob was outstanding in customer service and in his professional work. We called on a Saturday late and they were out Sunday to evaluate then Monday to repair. Efficient, timely and courteous!

Mark

4 years ago

I got a same day appointment. I was called ahead of time and told my technicians name. He arrived, fixed the problem and left within 10 minutes. Fortunately my disposal was under warranty so it didn’t cost me anything

Joshua Perlman

4 years ago

Daniel was a great help today!
He educated me on our hot water heater unit and he solved the problem we had quickly, efficiently, and effectively. Thank you for having Daniel on the team.
If I need help again, I will be reaching out for sure

Rani Sagi

2 years ago

Installed and now doing regular annual check ups. The tech who visited, Cisco, was very professional and efficient.

Jean ,Baugh

4 years ago

Benjamin Franklin Plumbing installed a new garbage disposal in my mother's kitchen sink. It worked fine - no complaints. After the installation the dishwasher quit working. It wouldn't drain. Her solution was to quit using the dishwasher.Now, 12 years later it's time for a new dishwasher. Done, a new dishwasher and it has the same problem. It won't drain. What's the real problem?As it turns out, the plumber who installed the garbage disposal connected the hose from the dishwasher to the garbage disposal without knocking out the knock out. Hence, the dishwasher did not drain.Twelve years ago Mom was charged $554.30 for a new garbage disposal and its installation. That seemed exorbitant at the time - still does. It also cost her not having the use of her dishwasher for 12 years - not knowing it's malfunction was actually the result of an improperly installed garbage disposal. Now add the cost of a new dishwasher.That was one mighty expensive garbage disposal!

Joe Rios

9 months ago

Preston, he very good in explaining and is very good in what he does. VERY PROFESSIONAL! I was very happy with him. Thank you Ben Franklin Plumbing for sending him today! ❤️❤️

Carol Watkins

a year ago

The did my annual service on my tankless water heater, water softener, and RO. Charlie was professional and represented the company well.

Linda

3 years ago

Christian Myhre has been to our home for two separate service calls. He was very knowledgeable and respectful both times. Both calls required quite a bit of time and Christian patiently worked until the jobs were finished correctly. He also got to our home within the time frame given and his work was always high quality.We called for a third time for an unrelated problem and again Christian and his helper Daniel went over and above what was expected to determine the cause of the problem. Thank you again for your great service!

Rebecca Garlock

4 months ago

The tech you sent was wonderful thank you. Cisco was very informative. Thank you

eganz13

2 years ago

They were super knowledgeable, very nice, straightforward with costs and what was wrong and the correct way to repair it vs what would be a “bandaid”. Even went as far as to discuss further with a 2nd plumber/technician within the company to make sure he would do the same and had me on speaker phone with him as well. They were very transparent with everything.

Cookie Rustice

2 years ago

James came to our home today to repair our tankless water heater. He was professional, helpful with information and very pleasant. He certainly deserves 5 stars for his job performance. We will definitely ask for him the next time we need help with any of the above problems.

Lance Sinclair

a week ago

Eddie was my plumber, polite, professional. He explained all options was on time
These guys rock!!

Bella Leahy

3 years ago

Egzon did a great job and was very informative as well. Pleasure to deal with him, and B.Franklin as well!

Scott Hall

3 years ago

Roger was friendly and professional. He took the time to walk me through what work needed to be done and answered all my questions.

Bonnie Rogers

7 months ago

I have Ben Franklin come every year to service my tankless hot water heater. They are wonderful!! I just had Charlie come to service my hot water heater, water softener and reverse osmosis system. He was supposed kind and patient with me when he came as explaining the issues with my hot water heater.

Liz Bustamante

3 months ago

Jack was honest about my situation and at no time did he try to up sale me. He answered all my questions.

Mr M

2 years ago

Derek was the technician that Benjamin Franklin plumbing sent to our house for an end of warranty inspection. He was awesome. He made the experience feel like we called a friend over to come check out our plumbing. He taught me how to flush my water heater and answered all my questions about our plumbing and went over safety. I highly recommend Benjamin Franklin plumbing and when you do call them ask them to send Derek you'll see what I mean.

Edward Faudel

2 months ago

Technician did a great job!

Joshua Buttles

2 years ago

Worked with Rodger. He was upfront and honest about what he found and what it would take to get the job done. Glad to have the issue fixed by q professional.

Mara G

2 years ago

Daniel, our tech, was great. Friendly, professional and he took care of our hot water heater problem easily. Thanks!

Julie Pape

3 years ago

Christian and Emilio were efficient, knowledgeable, and very courteous and personable! They were able to explain and show me the repair on our water heater. I will definitely call them again for any other plumbing needs we have!

Carol Wheeler

2 years ago

Anthony did a fantastic job, I will have him back if I need a plumber again, he was very knowledgeable, very polite and a very nice person

heidi duffy

2 years ago

Derek Pendleton was EXTREMELY courteous, professional and knowledgeable in all aspects of our HOT WATER HEATER flush and plumbing inspection. Derek was thorough, friendly, and patient with my curiousity of procedures. Thank you Benjamin Franklin for having a GREAT STAFF member! Sincerely An asset to your company!
The McWethys

Bob Hornick

2 years ago

Our service was excellent. James was very professional and explained everything and gave us a couple of options that we could go with.
I would recommend Benjamin Franklin for your plumbing needs

Jordan T

3 years ago

I came home to find my water heater leaking throughout the garage. I had a Ben Franklin logo from when my garbage disposal was installed in my house. I sent them a message and received a response within minutes. They were able to send someone out that day. My service technician was Christian, and arrived a couple hours later. He was very thorough , did an excellent job explaining the situation to me and was very patient (I was pretty indecisive about which direction I wanted to go). Ultimately I needed to replace my water heater and was even more surprised that he could do it the same day. Christian did an excellent job explaining all my options and was very professional. I felt very comfortable in his skill set and never felt like he was pushing a sale. If you have Christian as your technician, you are in great hands. If I have plumbing issues in the future, I will definitely be using Ben Franklin

Matthias Kippenberg

2 years ago

We called Benjamin Franklin to fix a clogged sewer pipe. Roger with his experience explained the reason for the problem and gave us excellent advice by recommending a hydrojet power clean.The next day, Daniel came out and did a great job in clearing the pipe.I can only recommend this company !

Kevin Plawecki

4 years ago

Christian was the plummmer that came to our home. He was I incredibly informative, respectful, and was able to get the job done in a short amount of time!

Teresita Barnett

2 years ago

It was urgent! No hot water in winter...James Estes arrived within 2 hours.Followed CDC guidelines for pandemic...professional and courteous...fixed the problem and gave advice on other issues...addressed my concern about some extra safety issues without any reluctance...generally turned out to be a very pleasant experience and left my house without any need for me to clean up on anything!

Steve Heynen

3 years ago

Christian was extraordinary! He went above and beyond and advised me on what I thought were complex plumbing issues, giving me common sense affordable courses of action. The experience exceeded my expectations in every way.

Kathie Bryte

3 years ago

Brian, we never told you how much that gunk that you found was affecting my life. The amount of VOC's that were being released into our home were astronomical. Within 2 hrs, I could tell the difference. I thank you so much. And my husband thanks you too. Kathie

Jeff Studer

a year ago

Quickly diagnosed. Repair options presented and repairs completed quickly and satisfactorily.

Gene Panariello

3 years ago

Roger was very knowledgeable and helpful, had my new disposal installed very quickly.
He is an animal lover like me and I always respect that!

Hank Fradella

2 years ago

We use Benjamin Franklin Plumbing for all our plumbing needs...from annual flushing of our tank-less hot water heater to less routine issues. We recently discovered a leak in our shower. Anthony Potts showed up on time and could not have been more helpful and professional. He even helped us coordinate with a restoration company to remediate water damage in the walls. It's that type of professionalism that keeps us as loyal customers.

srdjan calija

2 months ago

Jack and Jesus were on time, explained my options in detail and completed the job (replacement of water heater) the same day.

Scott Stewart

3 months ago

Had them come out for an estimate on a gas line. Jesus was very professional and very nice.

Fred Flohr

2 years ago

We had a service call to check out our hot water heater and other water systems. Cisco was our technician and he was punctual, knowledgeable, took the time to explain everything he was doing, customer oriented and a very conscientious person. We signed up for the Optimum plan and look forward to having Benjamin Franklin maintain our water systems.

Linda Marynchak

4 months ago

They wanted over $1200.00 just to install a utility sink. All the plumbing was there all they had to do was drop it in the cabinet and hook it up.RIDICULOUS!!!less than a hours worth of work

Jacque Vandermate

2 years ago

This was our 2nd repair to where our watering system connected to the main. The first was done. But a while later noticed leaking in the same area. James Estes came out. He found water was constantly moving the meter. He then had me turn on the drip after I told him I thought it might be the drip bacause it had dried up since I called the day before. As soon as I turned it on, I knew it was a completely different leak. James talked with the office and went for the part. Turned out they sold him the wrong part, so he went again. I am so thankful for Ben Franklin Plumbing. They are always courteous and professional and give you the bottom line.

Linda Volk

4 years ago

The young man that was here and did my repairs was very professional, polite and was very knowledgable. I would recommend this company to my friends and would use them again myself.
Linda Volk

Phillip Stafford

2 years ago

Roger repaired leak in main water input to the house, added a pressure regulator for safety. As always, very professionally done work.

Tina Aldape

2 years ago

Derek was awesome and explained a lot while he was doing an inspection . He was very professional and I will recommend him and this company to others in the future.

Brittany Anslow

3 years ago

Highly recommend Ben Franklin Plumbing. I was really impressed and it was such a positive experience. I had the pleasure of having Roger as my plumber tech. By far the best Plumber I have had service my home. Next time I have an issue, I am making sure I have Roger come to fix the problem. Not only did he show up on time but Roger was patient and knowledgeable. He answered all my questions and fixed the problem fast and had reasonable pricing. Best of all they guarantee their work for 2 years unlike other companies. He was honest, courteous, and very professional. Thank you so much Roger you really are the BEST! I am pleased with Roger's outstanding service and I would highly recommend them for all your plumbing needs!

Mattison Smith

a year ago

The technician Jared, came at the time he told me he was going to, was nice and professional, and clear about giving estimated and performed the work efficiently. I would hire them again in the future for future plumbing needs.

Gary Griffith

2 years ago

Well a guy came and flushed our water heater on a Friday. After he left we heard a wooshing sound in our water heater, like a washer filling. We called and were promised that someone would be there.Nobody came.on Monday somebody showed. Luckily we figured out the problem. The value on the water pump had been left closed. The water was trapped and heating up. There could have been an explosion. My wife opened the valve. The trapped water could now get to the various sinks & faucets. We were lucky

Jim Meeker

5 years ago

I called this morning because the pilot light on our gas water heater had gone out and I couldn't get it to stay lit. To make a long story short, repairing the heater was going to incur a significant cost and we'd had issues with it in the past. So, I wasn't very confident that a repair would last.We replaced the unit with a tankless water heater and I think we'll be very happy with it.Austin was the technician who did the install along with Jared who is in training. They were very professional. Austin was very thorough in explaining the equipment and the installation which left me with few questions. His answers to the few questions I did have completely satisfied me.Overall, this was a very good experience.

Angela Yeargers

2 years ago

I had 2 service gentlemen out because the first one had equipment that did not work. He was apologetic and very caring. The 2nd one was very excellent also. Great customer service! I will definitely refer your Company.

Jean Beatty

2 years ago

We had a whole-home plumbing inspection done. The technicians, Cisco and Derek were on-time and professional. The water heater was drained, flushed and refilled. Also replaced the Anode Rod in the water heater which was deteriorated. All of the plumbing and faucets were inspected and confirmed in good working condition. Cisco went over everything in detail and answered all of my questions. Great experience with Cisco and Derek.

Takesha Turner

2 years ago

Jason did an awesome job communicating with us to ensure we understood the repair needed and made suggestions for improved efficiency based on our usage. I would recommend this company and Jason to others in need of reputable customer service oriented companies.

Kory K

2 years ago

Ben Franklin was fantastic. Called once and was connected to a scheduler. Received a text and a phone call one hour from expected arrival during the appointment window so I didn’t have to be tied to my house the whole time. Our technician was courteous and knowledgeable and helped us with all of our needs.

John Drinkard Water Ionizers Direct USA

5 years ago

Nick P is the man! He came in, was very professional, knew his stuff and of course solved our problem right away. No more showers in our home where hot is cold and cold is hot... and it was an affordable fix! Thanks again, you made our day!

David Williamson

2 years ago

I had no idea that a $69 service fee meant paying their gas. I called Ben Franklin Plumbing and told them my sewer line backed up. The person on the phone told me it would be a $69 service fee for the technician to come out. When the tech got here, he had to call someone and ask what to do. Then told me it would be $289 to run a snake down the pipe. I asked what happened to the $69 service fee and he told me that is the price for them to come out with no work done. I was amazed! With companies running a $39 special to snake a sewer line, Ben Franklin Plumbing charges for gas to LOOK at the problem and then adds more on top of that for work. When I called their office, the lady I spoke to tried to tell me the $69 service fee is the tech and equipment in the truck. When I told her he hasn't even used any equipment yet, I am paying for your gas, she said yes. Unbelievable! I will never use Ben Franklin Plumbing again.

Niki Wolf

11 months ago

First, I want to thank Benjamin Franklin Plumbing for being willing to give a ballpark quote for work we knew we needed done, over the phone. A competitor was not so forth coming with such a thing, and also wanted to charge $40 just to come out and give a quote.We knew we needed our main water shutoff valve, as well as at least two inside the house replaced, and presumed most of the rest inside the house would also need to be replaced (only three in 22 years had been done prior). Jacob (Jake) came out and after a walk through, we determined that all but two were of immediate need - most we couldn't turn at all, and if we could, they either didn't shut the water off completely, or leaked after being turned.Originally the visit was to just be for a quote, but he was able to get the rest of his schedule cleared so he could spend a few hours working on the replacements, starting with the main, and then proceeding with the rest. In all, we had the main ball valve, seven sink and two toilet shutoff valves replaced, and the one for the refrigerator (water/ice). Fortunately all of the work went smoothly, and who knew that shutoff valves weren't supposed to be so difficult to turn! Ha!Anyway - for the record, the 'ballpark' estimate over the phone was pretty spot-on for the range that was given. While no plumbing service is likely to ever be super cheap, I don't think I would want the cheapest anyway - quality will always win for me.Thank you, Jake!

Page Smith

2 years ago

James, the Technician that worked on our issues today was great! Did the work well and very timely. Would definitely go with Ben Franklin plumbing again!

Suzanne Paul

4 years ago

Very responsive. Nicholas did a great job solving our problem. It’s because of people like Nicholas that we keep calling Benjamin Franklin.

Sean Gallagher

5 years ago

Haim Sabo has been my technician for a number of years now. I always ask for him by name, and he always does exceptional work.

Brian Conwell

4 years ago

I had a water heater issue. I called BFP and they were eager to schedule right away... upon inspection it was determined it needed replacing. Nicholas was our tech and he did an amazing job especially working in the extreme heat throughout the day. He had an office ride along with him named Destiny and she was very friendly as well... the workmanship was beyond our expectation and we only use this company... great staff, reliability and they back up their work with no questions.... would highly recommend Nicholas and we will continue using their service for our needs in the future.

Jeff McCormac

2 years ago

Shade was a fantastic technician looking out for my best interest. He was knowledgeable, efficient, and professional.

Leslie Gannon

a year ago

My water heater was leaking and needed to be replaced. They were able to send someone out the same day to replace it. Don was the installer. He was very friendly and professional and was able to meet my budget needs. I would definitely recommend Benjamin Franklin!

Cheryl Grande

2 years ago

This is a responsive, professional operation throughout. Daniela in the office understood my issue and kept me informed as to arrival time of the technician. The technician, Anthony Potts, arrived on time, listened to what I wanted and provided exactly what I’d requested plus an improvement. Highly recommend this business.

Kimberly Duhigg

a week ago

James Estes is a very professional and thorough Plumbing Specialist.
I will continue my services with this company solely on the Customer Service James Estes provided.

Mark Manalili

4 years ago

My water heater busted and I called Benjamin Franklin plumbing. Nicholas was dispatched to my house to assess the situation and resolved them. I often talk to my tech and usually they're too busy to hold a decent conversation. Nicholas worked, explained the situation and conversed with me as a person who cared what I was going through and my problematic water heater. Well I use there service again.... Definitely.

Emily Allen

2 years ago

Daniel Awwad is fantastic! He came out and installed a water hose faucet perfectly, I couldn’t be happier! Daniel himself was extremely professional, polite, and knowledgeable. This whole process could not have been easier. If I ever need a plumbing issue situated again I’m definitely calling Benjamin Franklin and requesting Daniel Awwad.

Jan Pienaar

4 years ago

Great service, and reasonable price. Technician is very knowledgeable and professional. I will recommend this company.

Natalie McAtamney

2 years ago

The tech person, Sebastian, was incredibly knowledgeable and very patient explained things to me. He gave me many options and was not pushy in selling his products at all which made me feel very comfortable. I look forward to starting my water system overhaul very soon!

Ken Varga

7 months ago

Got here early, very professional, excellent work and clean up. I would recommend these 2 guys, and your company, to everyone

Andy Laperence

3 weeks ago

I picked this company based on their rating and it was clearly a mistake. I had issues right off the bat with the tech giving HUGE amounts of attitude and not showing any professionalism what so ever. I had them come replace my main line and during the process the tech hit my irrigation wiring and then tried to claim it wasn't his problem because it was outside his scope of work. Apparently even if he caused the issue it requires a back and forth with a manager to get it fixed otherwise it's not their problem. The tech then did the repair and claimed the work done; he had already buried the line before it could be looked at and claimed it was done. After the repair I should have running water right? Nope. I had no water to my upstairs and I had someone else come look at it and they flat out told me the tech had done the valve incorrectly and lo and behold I had running water upstairs. I paid over 2.5k for a job that wasn't even done properly or professionally. They even tried to shift blame on me and had the unprofessionalism to include as a comment on the invoice itself. To top it off, the so called repair looks like it's leaking yet again. I highly recommend AGAINST using this company. If you want the job done right and to be treated remotely decent find some other company because this one clearly doesn't care.

Christine Pytlarz

9 months ago

Jack arrived on time. He was professional and solved my problems. He explained everything and showed the out door lines, visually, explaining as he went. Very interesting. Problem solved by a little plunging.

Tom Ranalli

a year ago

Mason was professional, polite, and attentive. He made a few good suggestions we'll consider in the future.

jennifer

6 months ago

he was professional, and answered every question that I had in a clear, precise manner. He is very knowledgeable about hot water heaters.

Bettie Anderson

4 years ago

Very responsive and quick appointment timing. Our service technician was Jared, he was extremely friendly and professional. The repair was readily identified and efficiently resolved. He is very customer service oriented and it was a pleasurable experience.

Jerad West

3 years ago

Roger was dispatched to help with a blocked sewage drain from my house. He knew exactly what to do and was able to diagnose the problem and even have specialized equipment arrive the same day to clean out the line. I would definitely recommend Roger and Ben Franklin Plumbing.. thank you!!!

Stephen Johnson

a year ago

Charged a lot to repair their own original installation. Left a big mess for me to clean up afterwards.

James Thiele

a year ago

James is not only professional but he takes time to understand the importance and experience.

Moshe A

4 weeks ago

Jake was great he answered all my questions and educated me on what to expect.

Dan Ketcherside

a month ago

Water heater leaked and needed to be replaced. We went with a tankless water heater. James Estes was our service repair man and he was outstanding!

Francesca Thomas

3 years ago

Brain was so nice and fixed our problem in no time. He came within the time frame promised and the service would not have been better. Highly recommend Benjamin Franklin Plumbing and thanks to our technician, Brian.

ironjaw92003

a year ago

Repair was fine, but why didn’t I get a receipt? I expected one to be emailed to me.

Jessica Schlerf

4 years ago

My technician, Kevin, came to my house within 30 min of me calling and it was his day off. I was impressed and appreciative!

Susan Mahony

4 years ago

They showed up quickly after my call. Really appreciate that. Austin identified the issue. Discussed it with me and then he reset recirculating pump setting. All done!

Kelley McMahon

5 years ago

Great experience with Ben Franklin Plumbing. They were early for the scheduled appointment, courteous, professional and got the job done well. I would definitely use them again. Roger was great.

Vicki DeVries

2 years ago

Roger was a very nice very professional gentleman. He was here yesterday to in stall a taller toilet. He was very efficient and knowable.
Thank you very much
Vicki De Vries

Leigh Stewart

3 years ago

very good job answering questions and describing what was needed; just an estimate but he was very thorough and pleasant to deal with. thanks

Mike Golleher

3 years ago

I had a clogged drain to the main sewer line. I have used Ben Franklin before and have always had good service and results. Today, Shade Adkins was my technician and he was very knowledgeable on what was going on and most likely to be the problem. Sure enough it was what he discussed on and the Roots were cleared away. He was pleasant to talk to and made the process go smooth. Ben Franklin is a little more expensive but worth the investment. I am a co-owner of a 5-star company and we literally have the best customer services in contracting for our services and are the most expensive as well, so I thought I would share that to attest to Ben Franklin customer services too.

Chris Durham

6 years ago

Right on time to install my new water heater and soft water system. Very clean and professional technicians. Very happy! Will be using them again!

Dave Ellis

a year ago

The technician was very knowledgeable and helpful in figuring out the best value. He answered all of our questions. Explained the operation of the new heater. Totally cleaned up the area.

E.M. Porter

2 years ago

James E. arrived at our house on time. He offered options and pricing for our particular situation and paid attention to our concerns. We are very pleased with the service. Thanks!

Christy Wurst

a year ago

Very prompt arrival. Pleasant technician who was extremely helpful and competent. Explained each step and confirmed I understood. Definitely would call them again.

Richard Moe

a year ago

Don came ostensibly reattach RO and other connections under the sink. We had had a leak and all of one wall of our kitchen including all the under sink connections were taken down to solve the problem.Don was patient, thorough and repeated explanations as needed. He even went on to do extra work at our request. Very hard to imagine better customer service in any given field than we received.

Brett Steinkamp

2 years ago

Daniel has recommended that I replace two toilets. He did unclog the pipe below a toilet to keep things running until I can get those and have him install them. He was honest about the fact that a toilet I purchase myself is less expensive than one that he would purchase as a tech for your company.

Michael Herman

4 years ago

Always quick & professional. We've used BFP for nearly a decade. Today, Roger took great care of us; having certified pros makes a big difference. I'll ask for Roger next time we have a plumbing need. You should too.

S Bendyna

8 months ago

Plumber was on time, professional, knowledgeable, courteous and efficient. We will continue to rely on Benjamin Franklin for our plumbing work because we know that they are good.

Kathleen Miller

4 years ago

All bathtubs and toilets were suddenly backing up in our house. In a panic, we called Benjamin Franklin. The plumber showed up quickly (on a Saturday) and found and fixed the problem. What a huge relief! Very professional; very knowledgeable. Would highly recommend Benjamin Franklin for plumbing issues.

Alex Maria

3 months ago

I wanted top post my experience with Benjamin Franklin Plumbing. We had a leak in our home which is about 2 1/2 years old. I called the number of the plumbing company who installed the plumbing BREWER. Their repair company is Benjamin Franklin. Cisco M. came out the same day and found what was leaking. He was able to repair and get restoration services going to mitigate the water leak. When Cisco was complete the bathroom was clean and ready for the restoration team to do their work. The phone system for Brewer/Benjamin Franklin was easy to navigate and the dispatchers were very helpful in getting the appointment set up. Overall the team at Benjamin Franklin made a stressful situation less stressful and helped prevent further damage. Thank you Cisco and Benjamin Franklin.

Michelle Booge

2 years ago

I had them install a new water heater awhile ago and I couldn’t get the pilot light to ignite. They sent a technician at 6:30 pm to fix my problem at no charge to me . This doesn’t happen often. Thanks guys!

Phil Newman

2 years ago

Daniel was on time, knowledgeable, a fast worker and a very nice and respectful person. I will recommend this company to friends and family.

Catherine Gatlin

3 years ago

Have always had excellent service with this company. Repairs and installations have been excellent. All technicians have been friendly, knowledgeable and excellent in their fields. Luis can do repairs for me anytime. He was terrific.

Eric Sauers

a year ago

Jack was my technician and he was very professional, courteous, and communicative. They were on time and cleaned out our sewer main line that had some palm tree root intrusion. They also provided a 2 year warranty. I highly recommend this company and Jack.

John Culwell

2 years ago

The two Mitchell's (Clark and Kevin) were on-time, professional and stated what they would do, and did it in a timely manner. Excellent service.

Chasen Austin

3 years ago

Roger did a great job handling our water pressure issues. He was very professional and knowledgeable in making the necessary adjustments and repairs. We highly recommend Roger and Ben Franklin Plumbing for their services.

rick johnson

5 years ago

Roger was great. Amazing patient and very focused on our complete satisfaction! Saved our dinner party tonight.

Jim Foy

4 years ago

Nicholas was fantastic. Honest and professional. My quote was shocking considering my part was under warranty but that was due to me having no idea what was involved.

Bobby Navarro

3 years ago

Egson Osmani was very professional, attentive to his work and explain the process reflecting his knowledge as a certified plumber. Thank you Osmani and Benjamin Plumbing!

Brian Owens

8 months ago

Jack was great. (Recommended by James - who is also great.) Quality and craftsmanship seems to be a priority with this company.

Ngan Ly

8 months ago

He did great job. Thank you.

Diane Marciano

3 years ago

We needed a garbage disposal and we called Ben Franklin Plumbing who in return called us immediately and setup an appointment. The gentlemen, Daniel and Nick came over on time, looked over the issue and quoted us a price. They went and picked up the new product and installed it within the hour. My husband was a navy veteran so they gave him a 10% discount which we were more than grateful for with all that is happening at this time. Daniel and Nick were very caution when they entered our home. They put their mask on, gloves and covered their shoes. We felt extremely safe having them in our home at a time when the COVID-19 is taking place. Thank you for being a caring company. We would hire this company again when the next problem exist. Stay Safe!

Annie Chmielewski

3 years ago

Called Ben Franklin today for our leaking filter in the garage. The dispatcher got a tech out same day within2 hours! Tech James Estes came out to take a look at our big blue filter housing after we suspected a crackAs it was leaking in the garage. James quickly got that taken care of with a replacementHousing through the warranty. Also wanted him to take care of our squeeling toilet. James quickly got all the parts replacedIn the toilet to fix that as well. Great, friendly service, explained everything he was doing and what the costs would be. Ben Franklin has been great for all our plumbing needs and the tech James was great today as well.

Dan Revel

3 years ago

Daryl was one of the most professional service provider I have ever seen. He was more than capable and answered any and all questions I had. If I ever need plumbing service again, I will only allow Daryl to do the work. Very impressed with his knowledge and professionalism.

Sarah Thomas

3 years ago

I was so very impressed with our technician, Shade! The pilot light went out on out hot water heater on a Saturday night. Not only was the entire staff at Benjamin Franklin very responsive, but Shade was professional, competent and went above and beyond. He not only got our heater started, but also taught us how to do this in the future and gave us excellent advice for how to prevent this problem and when to replace our water heater. It is a rare find to have service that is responsive, professional, informative and genuinely interested in our well being!Also, I never post reviews but felt compelled as I have had so many negative experiences in the past.

Julianne Smith

11 months ago

Charlie was very helpful and informative and professional! I always use Benjamin Franklin Plumbing and won’t use anyone else!! Thank you!!

Rebecca Franco

4 years ago

I was glad to see that JC was our technician once again. He is very knowledgeable, prompt and considerate. Thank you.

Jeff Inwood

3 years ago

Christian did a wonderful job for us. First he gave us a chance to go out purchase hardware when he did not have any on his truck. Second, the fairly straightforward job became more challenging due to the old angle stops under our sinks but he was able to overcome the challenges and complete the job. Third he worked very diligently for several hours until the job was complete. Finally, he was very professional, helpful, friendly, and easy to work with. Can't ask for anything more!

Thelma Corpuz

2 years ago

Repairman from Benjamin Franklin was nice and friendly. He came out for a scheduled maintenance on my 4 year old water heater! Water was drained and replaced. The anode rod was replaced as it was clearly corroded and confirmed with my brother-in-law who is a Plummer via FaceTime. However before the repairman left, he showed me that my water pressure regulator was reading 100 psi and that my regulator was going bad. I chose not to replace as it would have cost about $600. I called my water company and they will be out tomorrow to check on it and adjust the water pressure! I will see what they say whether it needs to be replaced! I am wondering why the repairman did not offer to adjust it! We will see what Epcor, my water Company, says tomorrow!Follow Up:Water company confirmed water regulator was shot! Confirmed 100 psi! Asked for recommendation on a local plumber! Local plumber called to replace -Cost to replace - $250 QUITE A DIFFERENCE FROM $600.Will never use Benjamin Franklin again!GO LOCAL!!

Adolfo Martinez

2 weeks ago

Trevor was amazing. Looked out for my best interest, recommended what was needed, and double checked things that he didn't have to. Great service.

Scott Doyschen

3 years ago

We've been Benjamin Franklin customers for over 20 years, always reliable, on time and clean work. Nicholas was no exception, arrived early, did an excellent job, cleaned the area before he left and a very personable young man.

Lindsey Kircher

3 years ago

We've hired Benjamin Franklin three different times and every time has been great. They're courteous and professional and they do outstanding work.

Ryan Moffatt

2 years ago

Ben Franklin came to my home for a hot water heater flush and inspection before our new build warranty ran out. Derek, was very professional, and did a wonderful job explaining what and why he was doing. Fantastic service all around. I would recommend.

Chuck Rizzo

6 days ago

Jim Estes was very professional. He inspected the toilet, explained what he thought the problem was and how he would address the issue. Gave us a price for the service, which was reasonable, and then quickly proceeded to resolve the problem.In addition, he offered some tips on the how to avoid the issue going forward and discussed other questions we had regarding other plumbing related equipment.

Patt Sayer

2 years ago

Cisco does a very good job servicing our Rinnai hot water system each year. We are very happy with Ben Franklin Plumbing. Very professional employees and service. Thank you!

Barbara Middleton

10 months ago

Very professional and helpful. Came right out. Would definitely use again.

Deb Johnson

3 years ago

Roger, who provided our service, was very professional and extremely helpful. Will definitely use Benjamin Franklin Plumbing and Roger again when we need service.

Amy Saus

2 weeks ago

Eddie was professional and experienced. Eddie did the work needed to help us get back on track - He is one of the best in the business and I highly recommend Eddie to anyone in need of a professional plumber. He has a great sense of respect and humor and walked us though the entire process. THANK YOU EDDIE

Krysten Stone

2 years ago

Derek was wonderful! Very professional. Took the time to explain what was needed to us and explained it in a way that was easy to understand.

Robert Fiegl

2 years ago

I had scheduled this service as preventative maintenance to flush our tankless water heater of mineral deposits, etc. Christian was punctual, informative and very pleasant to have in our home. Satisfied customer!

rian hanna

2 years ago

Anthony was very honest friendly to deal with explain the issue to me and figure everything out in matter of time. Thank you again Anthony for your held and service buddy.

Ramon Bell

2 years ago

These days customer service is at an all time low but that was not the case today... Thank you Benjamin Franklin The Puntcual Plumbers you truly are a representation of outstanding customer service. My service plumber Mr. Daniel Awwad was not only a seasoned professional but was informational and answered all my questions as well. I highly recommend Mr. Daniel Awwad to mentor all new incoming plumbers as a shining example to all.

Lisa Phillips

3 years ago

Shade was very professional, knowledgeable, pleasant! Not sure if company policy allows, but will request Shade for all future services!

Neil Joshua

2 years ago

Shade Adkins, did a great job going over everything in detail in regards to what was going on with my water heater and what was needed to get me back in business. Shade was able to install a new water heater the same day. Great customer service. Even checked other areas of my home to make sure everything was working in order and provided tips to help keep my home operational year round. He would have probably mowed my lawn for me, that's how helpful he was. Five star service.

M W

4 months ago

Easy company to work with. From appointment setup to tech arriving at house to completion of job, very happy with the work done. Preston went over everything with me before beginning the job and then again when he was done.

Martin Cabungcal

5 years ago

Amazing service, Bryan went above and beyond to make sure my toilet was in perfect shape, and took time to explain to me what the problem was, how he’ll fix it and made it sure I approved of it before proceeding to fix. Can not thank him enough!

Zina Goode

3 years ago

Christian is always kind and professional. He answered any questions I had about the job and shared best practices to maintain a healthy water heater.

Roland Doucette

4 years ago

JC was very knowledgeable in his work and explained how he does his work. He was very professional and I enjoyed learning from him

Andrew Ybarra

a year ago

Cisco was prompt, courteous and competent on our water heater maintenance.

Ruthie Hauser

8 months ago

Joe did an excellent job. He was knowledgeable, personable and has an excellent work ethic. He is proud of his work and strives to be the best.

Rebecca Lee Patterson

4 years ago

My water heater died the other night and I called Ben Franklin Plumbing. The service technician, Christian, showed up the next day and went through all the options I had to repair/replace the item, which were many! I chose to buy a new one, again with several options on that purchase. He replaced it the next day. Throughout my experience, Christian was a true professional! Very knowledgeable, courteous, and always kept me informed throughout the entire time of what was going on. He's a tremendous asset to the company! Thanks so much, Christian and Ben Franklin Plumbing! 🤗

Jett Buel

3 years ago

Great technician very educated professional friendly . experiencrd
Showed in time reviewed the problem made great suggestions.
Very nice work!
Thanks I

Jack Gray

3 years ago

What impressed me most about the plumber on our service call (Egzon) was his problem-solving process; he took a few minutes to assess the situation, and then invented an elegant solution that was a home run in all respects. He's a ROCK STAR - and a great ambassador for the company.About Benjamin Franklin Plumbing: we've used them on several occasions, and they've never been anything less than first-rate - again, in all respects.

Michael Ferrara

4 years ago

The tech who installed our new water heater JChavez was professional, technically competent, and thorough in this terrible heat AND humidity! When I asked him a question, he gave a answer this old Navy Vet could understand. I would recommend JC to take care of all of your plumbing needs!

Jody Alexander

4 years ago

Roger was especially professional and knowledgeable. He also went out of his way to assist us in replacing a toilet to our satisfaction. We would recommend him and the company to friends and family.

Lea Ann Frazier

a year ago

James was amazing. He was professional, polite and efficient. He fixed a leak without trying to pressure me into additional services that I didn't need.

Nancy Scheu

4 years ago

A Benjamin Franklin service person installed a brand new water heater at our home and left. The installation seemed well done in appearance but we did not get any hot water. Called their service line expecting a quick response from a company that offers 24/7 service and supposedly stands behind their service. What I got was an appointment between 12-4 tomorrow with a statement that I would be charged a $69 service fee. Concerned with this response a follow up call to their main phone line was made and I was told that actually there were no 12-4 appointments free and it would actually be 4-7 tomorrow. I decided to look into the issue myself and found that the brand new mixing valve installed with the water heater was grossly out of adjustment. I fixed the problem myself in 5 minutes and we now have hot water. I expected much better service from this highly respected company and a better response to s complaints of a poor initial installation. Very disappointed with Benjamin Franklin plumbing.

Ivan Serna

2 years ago

Derek was extremely professional and courteous. Appreciate the knowledgeable tech. Would recommend

Ian Jones

2 years ago

Derek Pendleton was professional and extremely helpful during the plumbing inspection and while doing our water heater routine maintenance. I highly recommend using them for any plumbing issues or routine maintenance.

Maria Hummel

6 months ago

Preston was a very attentive, kind, professional and knowledgeable serviceman. We have had horrible experiences in the past so this was a huge breath of fresh air. I highly recommend this company and thank you for taking care of our major shower leak! Preston you were awesome.

Radika Subra

2 years ago

Don is a professional, helped to fix our plumbing problem. We were very happy with his service.

William Connors

2 years ago

Anthony made a service call to our home. He was very professional and explained everything to us upfront including costs and alternatives. He completed the work on time and at the cost quoted. It was a very pleasant experience.

Imani V

5 months ago

Eddie came out and gave our water heater some much-needed TLC. They will definitely be our go-to!

Randall Hallows

a year ago

My Technician Michael was very helpful in getting the job done and keeping all areas of his job clean. I would recommend Benjamin Franklin to anyone needing plumbing repairs.

Mike Henkel

3 years ago

Roger, our service technician was Excellent! Called prior to appointment and arrival, explained the entire process prior to service and then followed up with another completion explanation. Great service and met all our expectations. Loved the company and bought the 5 year maintenance plan. Thanks!

Ray Ames

4 years ago

Austin arrived on time and efficiently flushed our water heater. He also reset the temperature controller and explained his whole process for me. We are comfortable that the work was done correctly. Austin was clean with a very pleasant work disposition. It was a pleasure to have him service our heater.

Daniel Gay

2 months ago

Preston came right out with 30 minutes of us calling the main office and he diagnosed the issue - NEW Water Heater since ours had a crack. Since it was later in the day he had to do the removal and install the next morning. Preston was at my house early the next day, @ 7:30 am with a new water heater and all the parts, a great attitude and ready to go! We are super happy with his service and with Benjamin Franklin Plumbing as a whole. We are customers for life!!

Helen Turner-Epple

3 years ago

Christian was very polite and professional when he arrived at the door. He was very knowledgeable about the job he is doing. I never been disappointed with his service and will ask for him again.

Chief White Path

2 years ago

Derek came out and performed our yearly plumbing inspection and flushed out our hot water heater. He did a great job and cleaned up behind himself. Very friendly and polite person. Thank you Derek.

Dave Baggerly

4 years ago

We had an emergency in the middle of the night. Benjamin Franklin was there for us in our time of need and came at 315am to take care of us! They also put us in contact with a recovery team to handle the clean up and recovery. Thank you!

mattcgtx

4 years ago

Great service provided by Christian at Ben Franklin plumbing. Went over and above to finish a difficult job. Prices were not cheap but seemed fair. Will use them again.

Jesse Tessier

2 years ago

Anthony Potts replaced our garbage disposal and serviced our water heater today. Top of the line service for a good price. He has all my business from here on out. Well done!

Frederick Ludwick

a year ago

Both were very hospitable, professional and friendly. Paid attention to detail. Really nice to see someone take pride in their work.Update: came out today to flush the tankless water heater; a little over 30 minutes, glad they take care.

Joanne H

2 years ago

James the service tech who was assigned to my job was friendly and efficient. He resolved my issue very easily. It was a pleasure doing business with Benjamin Franklin Plumbing and I wouldn’t hesitate to recommend this company to others.

Denise Crawford

2 years ago

We are getting new counter tops so needed the sink and garbage disposal disconnected before the old counter could be taken out. The plumber came in the time frame given, he was courteous, did his job well, wore a mask. I am very happy with the service given.

Maddy Hogan

3 years ago

I had a problem with a new garbage disposal and they helped me clear it up and I was happy. Louis was so nice. He showed me what happened and made me feel much better. Excellent repairman.

Patti Kinkade

3 years ago

Brian came out to flush our tankless water heater. I asked him several questions on water softeners and filtration systems. He was very professional and courteous in answering all my questions and pricing. Even standing in the hot garage to do so. He was quick in servicing the unit. We hope Brian is the one to come out next year to do the service again!

Steve Scatino

a year ago

Amazing service support and price. This is a big project sewer to the house I got a lot of bids Ben Franklin Rockstars

Richard Bair

a year ago

Thankless hot water system service. Excellent work. Fast. Left site clean. Will use again.

Chris Douglas

2 years ago

Anthony was AWESOME! Arrived when he said he would explained everything clearly, provided me all of the options and was courteous and professional. Answered all of my questions and was extremely helpful.

Manoj Narain

2 years ago

Had preventive maintenance done.

Derek, our service technician, did a brilliant job.

Robert Rue

4 years ago

Roger was very courteous and a trooper dealing with the insurance company denial to pay for his services as the sewer line was flowing. Not happy with them. Will contact him again as needed.

Aaron Geister

2 years ago

On time and earlier than expected even - and great service. Daniel was quick and efficient and wore a mask and shoe covers the whole time. He was very professional and let us know the options moving forward so we didn’t waste money on something we could replace for the same cost. Fantastic all around and will use again!

Wendy Chacon

3 years ago

Christian and Luis were prompt, friendly, extremely professional, and did excellent work. Neither of them talked down to me because I'm female, something which happens all too often in this industry. I would absolutely recommend Ben Franklin (and Christian and Luis).

Curt Havens

2 months ago

Jack was the ultimate in professionalism, knowledge and service. Water heater went out last night...called first thing the following morning and had a new tankless water heater installed by 4 pm...now THAT is customer service and a great value!

Cheryl B

2 years ago

Our plumbing specialist, Anthony, was the best! He came to service a tankless water heater in a home we just moved into. We so appreciated his professionalism, expertise and warm and friendly manner! Thanks, Anthony!!

Greg McClanahan

2 years ago

Roger Armstrong was very knowledgeable and professional. He cared about our project and did a great job! We would higly recommend him .Thanks Rodger,Greg and Toni

Walter “MrTink76” Tienken

2 years ago

We engaged Ben Franklin Plumbing for a toilet repair in the master bedroom. It was rocking and turning and we were concerned about safety. As it was later in the day on a Sunday, they said they'd have to send someone out next day. Haim arrived and assessed the situation. He performed a flange replacement, installed a new wax seal, and finished with a solid shimming and caulking. We are very pleased with the result and look forward to doing business with Ben Franklin Plumbing again in the future.Update: 4/7/2021We had Ben Franklin Plumbing out again for a sewer line inspection and to help us locate the sewer clean-outs in our front yard. Daniel was extremely professional and explained the inspection process to us in detail. After the inspection, he made a recommendation that we do a Hydrojet cleaning of the sewer line to eliminate any buildup. We will have Ben Franklin Plumbing out again in the near future to complete the recommended work. I highly recommend Ben Franklin Plumbing for all your plumbing needs.

Gayle Gadus

2 years ago

Tzvi provided quality, professional service installing three new shower heads and replacing five sink drain covers. We are impressed and pleased with the timely, quality service provided.

Joyce Sweetnam

4 years ago

I've used Franklin Plumbing for many years and have never been dis-satisfied and Friday was no exception with a topnotch technician Rich - I will ask for him next time.This is a great company!!!!

Yoni Poola

5 years ago

We have always went to Benjamin Franklin Plumbing for our plumbing issues and it seems like every technician we get is an All Star, this time we got Roger...he’s very courteous, knowledgeable and best at his job. Couldn’t have ask for a different tech!!

Brenda Douglas

a year ago

Our technician James was on time and gave a quote on replacing our water heater. He did not try to sell more then what we needed. In fact he was able to use some of the older parts we had because they were in great condition and saves us some money. Very honest, fast and cleaner worker.

James Bourassa

5 months ago

Camera sewer line to locate blockage. Wasn’t able to make a determination of the cause.