Best Line Repair And Replacement in Glendale AZ

Very professional and excellent work.

Terrence is great! Friendly and punctual, I would recommend to others

Gabriel is so awesome he came and fixed my sink in 10 minutes I would highly recommend real professional and respectful 😊😊😊

The company was great at scheduling to get my water heater installed ASAP. The two plumbers who installed my water heater were very professional and kept me informed of every step. They made sure everything was done properly and correctly, and gave me great tips to keep the best life of my new water heater. I couldn't have asked for better service.

We have used 100% Plumbing a number of times at our home and our lease properties. We have also shared 100% Plumbing with our neighbors. Every time we have asked for help, they arrived on time and were able to repair our challenges in a timely fashion. their follow up is great and I would recommend them to my friends and family!

Highly recommend!! They went above and beyond to get my drains working properly. Daniel was very friendly, fast and very affordable. Definitely call one time plumbing for any plumbing or drain needs!

I would like to share my experience with Reddi Services/Jan Ashford Plumbing. First let me explain the 2 names. Redi-Services is who I called, but Jan Plumbing is who showed up.

On Sunday September 8th I needed the service of a plumber. I will try to explain my displeasure for the company and service in a chronological order.

I called at 6:30am and they assured that I would be the first job of the day, I was told I would receive a phone call at 8am when Dispatch opened. At 8:30 after no phone call I headed to the store to get the parts to fix the leak myself.
ISSUE 1. They never called back, I had to call them

I purchased the $23 in parts and called Reddi Services back.They said a plumber would be there shortly. I now had bids from other plumbers I had called. Average cost was $100-125
Jan Ashford Plumbing (sent by Reddi Services) showed up around 9:15am. The plumber quoted me $260. I was able to get the price reduced to $221 and agreed to do the work. The Plumber then told me he was going to use my parts I just purchased. I asked if he had his own parts and he said yes, but will have to charge me more.
ISSUE 2. The price was double what I had already been quoted verbally.
ISSUE 3. The plumber asked to use my parts or who would charge me more money than his already inflated price.

The repair took approximately 30 minutes as I was working in the yard nearby and noticed the water was back on. I walked over and he said it was done. It was then I pointed out that his repair was leaking. He seemed frustrated and said he would have to charge me for more parts to fix the leak.
ISSUE 4. I had to point out the leak to the plumber. I paid for a professional to fix the issue without leaking.
ISSUE 5. The Plumber wanted to charge me more money to fix his faulty work.

Another 30 minutes went by and he was able to finally fix the leak. I asked him to cover the pipes back up and he acted as if he was doing me a favor and then used my tools to do it.
ISSUE 6. I didn't expect attitude to cover the pipes back up. If I had not asked they would have left with the pipes exposed in the ground. They didn't bring any tools to do this, so I guess they are not equipped to fix repairs under the earth.

I now I had several bids returned back to me from other plumbers. All were less than $150 to do the repairs based upon several pictures provided and descriptions of the work needed. At this point I felt as if I was being price gouged. The repair if he had done it correctly the first time only took 30 minutes as I had most of the prep work done. With me supplying the pipes and fittings that means I would have been charged $442 per hour. My cost was $221. Reddi Services states they don't charge a trip charge and will give you a free estimate. Let me repeat that. If he had repaired it correctly the first time in the 30 minutes, I would have been charged $442 dollars per hour (1/2 hour at $221). Even with having to cut his leaking repair off and re doing it was just over an hours work. This was still over $200 per hour for a plumbing job that most plumbers in AZ charge 80-90 per hour for labor.

We are a smoke free family, and while I was working outside, I could smell cigarette smoke. I found the plumber sitting on the ground smoking while he was working.
ISSUE 7 The plumber was smoking on my property while working.

I tried to pay with a credit card and was told I would be charged 10% so I paid in cash.
ISSUE 8. wanted to charged 10% extra to pay in credit.

I contacted Reddi Services to express my concerns I have outlined above. The end result was an offer of $40 refund not the $100 I requested. I declined the $40.
ISSUE 9. I attempted to resolve this with management but was only offered a $40 dollar credit and no real apology for their performance.

If you want to be price gouged, have the repair done twice, supply your own parts, have the worker smoke on your property, and try to again price gouge you to use your credit card, then give Jan Ashford a call, Im sure you wont be disappointed.

3-27-23 Update-Preston was here to flush out tankless water heater and inspect our plumbing. He was very thorough, knowledgeable, friendly and very professional. You can tell he truly cares about his work and about the company he represents. We highly recommend him and Ben Franklin Plumbing. We had an inspection and tankless water heater flush. Cisco was our tech 2 years ago and we gave him a good review as well. Ben Franklin hires quality employees!

Ask for Dane, He was great.

Paul is the best certified plumber I had; professional; knowledgeable; kind and fair prices; he helped us over the phone; pictures; guiding us how to turn off the gas; water; etc; chose best Quality and Prices; very fair gentleman! Went the extra mile to work as he would do it for himself. I highly recommend his services!

Thank you, Paul, sir, and May God bless you and your future endeavors.

Are you looking for the best plumbing company? Look no further! On time, very responsive, fair price, quality service. Ben performed a number of repairs and we couldn’t be happier.

Casey did a great job! Super professional and efficient.

Excellent, quick service at a reasonable price. Tech Josh was polite and professional explaining services required and promptly finished. We will continue using Robin's Plumbing.