Nicholas Anzalone

a year ago

Josh was the estimator. He did not pressure me into anything. He was knowledgeable, professional, informative, and gave me a fair price; not cheap and not expensive. I learned a long time ago the good work does not come cheap and cheap work does not come good.2 days later, Bill S. and his helper, Mike, came out and removed my 50+year old, 100amp electrical service and upgraded it to a new, Square D, 200amp service. They brought my electrical system up to code. They were prepared for the job, had a fully stocked van, were professional, efficient and methodical during the installation. They installed everything very neatly correctly. They cleaned up after themselves. NOTHING was too much trouble. I would recommend this company to anyone.

Darcy Stackhouse

4 months ago

George was an excellent help with installing 2 new recessed lights and wiring an area for a chandelier id like to put in. He was so kind and informative, and cleaned up after his work was complete. I am satisfied with the work and would use them again!

Mary Beth Gray

2 months ago

Ed Fooks led a team of electricians at our house for more than a month to remove all of the old knob and tube wiring, install two new panels, move the service to the new panels, install all new outlets, switches and fixtures throughout the house, and patch the massive number of holes the project required. Ed was prompt, knowledgeable, experienced, communicative, flexible, and incredibly calm (and was doing the work while taking classes for his master electrician license!). He worked around problems, kept us informed, and finished on time. Every day the house was clean when they left, and more importantly, every light and appliance now works! Ed and his team were amazing!

Joe Ellis (Joe)

4 months ago

Everyone I've interacted with at Gen3 has been friendly, professional, helpful, and prompt. I'm a homeowner doing a bathroom upgrade that includes heated floors. The floor tiling and installation of the under-tile heating mats was done by the flooring company but we needed an electrician to run a dedicated circuit from the breaker panel and down the hall to the bathroom, install the thermostat for the system, and run the wires from the floor heating system up to the thermostat, and connect everything up correctly.Our technician Chris was super professional, efficient, and worked neatly and quietly and with attention to detail. Patched up the places where wall cuts were needed, cleaned everything up nicely, a terrific job. Chris and the team at Gen3 made the entire experience easy and smooth. Highly recommend!

Ernie P. Menold

3 months ago

Gen3 added a 110V outlet and ran a new line from my box. It was probably the most transparent, communicative, and calming experience I've had with a contractor. Branden was awesome, answerred all my questions, and quickly installed this new outlet. I highly recommend Gen3!!

Alyson C.

a year ago

From start to finish, GEN3 makes sure you understand what you are going to be paying for. They put together multiple work estimates for the jobs based on different scenarios that they could run into, which I appreciated. I didn’t know they provided additional services such as hanging lights. I bought a vintage lamp months ago but had no idea how I was going to hang it myself, given my steep, narrow South Philly row home stairs. Mike and his helper got the job done flawlessly. There were no surprise charges. I appreciate the customer service and that their team follows up to make sure everything was done to the customer’s liking. I would use them again. Thank you!!

Caitlin Carlson

2 months ago

Have been using Gen 3 for years and happy with the latest work they did as usual! Branden Ho was exceptionally courteous and did a great job explaining issues he found and providing options on how to address them. It's a great feeling when you feel confident that your electrical is updated and safe. We recently had an electrical panel replacement, some additional outlets added and new lighting in our basement. We could not be happier with the work. This is our third property in Philly and we have always trusted Gen 3 to do the work from a full home rewire removing old knob and tube to adding new fixtures to fixing safety issues. Every electrician I've worked with (Stephen, Dave, Evan, Branden, and others) have all been fantastic as well as everyone I've spoken to in the office. All in all, a great company and one I trust to always show up on time and complete work in a timely manner.

Kristen Poole

2 months ago

Gen3 removed the old knob and tube wiring from our house. It was a big job but Aaron and Mike & co were great. Very respectful towards us and our stuff. Very efficient, professional and hard working. Showed up exactly when they said they would and left a clean work space at the end of the day. Polite and communicative and trustworthy. Job started and ended right when they said it would and came in right on the dollar per original estimate. We chose them based on the recommendation of our neighbors and would definitely recommend them to others.

Alon Abramson

3 months ago

Had the crew come diagnose a gas boiler but it needed to be replaced so we opted for a mini split heat pump system instead. Everything was on time and done well. Definitely recommend these guys for your HVAC needs.

T

4 months ago

Today I met with Brandon. He was timely. He phoned prior to arriving to let me know that he would arrive within five minutes and he did. He came into my home he was kind, gracious, and respectful, and went straight to business. He put the little shoe covers on, I led him to my basement, where he viewed and assessed the electrical outlet for the new dryer and the hook-up that I had. He went over everything in detail and in terms that I could understand. He gave me an estimate. He understood that it is the holidays and money is tight he did give suggestions. I wanted the work done timely and correctly, and his suggestions were in-line with my thoughts and priced appropriately. He did a great job, and was quick. He gelled well with the family members that he met even joked with my daughter. It was a good experience. If all of the workers are like Brandon I would definitely be open and welcome to having them do more work in my home. ⭐️⭐️⭐️⭐️⭐️

Gina Thomas

4 months ago

Mr. Brandon Ho arrived on time...was knowledgeable about my heat pump system and was able to repair my electric circuit without over-charging me. He was conscientious, solved 2 problems instead of just working on the issue which I called about and gave me good recommendations for future maintenance of my system. Another plus is that he was willing to do a service call even though we are 2 days before Christmas when many other service people are unavailable. Well done! I plan to become a repeat customer and would recommend him without hesitation.

Andrew Degnan

2 months ago

Hired GEN3 to have an EV charger installed in our house. They were very professional throughout from the estimate supplied by Mike to Joe and the rest of the installation team. They showed up on time and did a great job, leaving the house relatively clean for all the work done with walls patched up and the EV charger fully functional. Highly recommend all around.

S. E. Spohn

6 months ago

We hired GEN3 for a knob-and-tube remediation, which entailed essentially a whole house rewire and some quality-of-life upgrades to our electrical system, and the job was performed quickly, professionally, and the quality of the work was astonishingly high. The crew was friendly, minimally disruptive, cleaned up *extremely* well, and was able to work around our five cats. We've had GEN3 to the house for a couple jobs now, and each time, their work has been premium quality. I can honestly say I've been sleeping more soundly knowing I have a contemporary electrical system in my 100 year-old house. I can't recommend them highly enough!

TAHA Mohseni

3 months ago

We worked with GEN3 Electric & HVAC to run diagnostics and repair our malfunctioning heater. First, they were absolutely wonderful on the phone, carefully listened to our descriptions and paid close attention to our concerns. The scheduling was fast and flexible and all personnel were so kind and understanding. Cliff did a great job running an early diagnosis and reporting the observations to the supervisors, it was followed by a whole-day and thorough troubleshooting of the entire furnace done perfectly by Dave and Jeffrey, leading to the replacement of a faulty component. Finally we would like to sincerely thank Jeffrey for his amazing job reconfiguring the pipework and fixing the remaining issues with the furnace, it is running super smoothly now. Thank you GEN3!

Florence Mitchell

4 months ago

Gen 3 just installed a mini split system in my apartment. Every person I dealt with was exceptionally pleasant. The installers (Eric and Jonathan and crew) stayed in touch with me and made sure I was happy with the unit placement. It was a major job, requiring a lot of people, and they got it done ahead of schedule. I could not be more pleased with the service, and I will absolutely use Gen 3 in future for any electrical work I need.

Mel Kohn

3 months ago

I recently moved into my house and had a number of problems with the electrical system that needed to be fixed. Evan Painter came and did a check of the electrical systems, and he returned the next day to fix several electrical safety problems which I had not seen before, including fixing the smoke alarms which were disconnected, and at the same time also took care of the items I knew beforehand that needed to be fixed. He was excellent: responsive to my schedule, prompt, knowledgeable, thorough, personable, efficient, professional, and cleaned up nicely after he finished each task. I would be very happy to have him do work in my house again.

Christine Dudek

2 weeks ago

I had my A/C unit serviced with GEN3 and Steve was my technician. He was very professional and polite. He answered all of my questions and even gave me some very useful information about carbon monoxide detectors! He went out of his way to explain to me which carbon monoxide detectors are the best and why it’s important. He also showed me how to change out my heating and cooling filters and why it’s important to change them out. He also provided me with useful information about surge protectors. I will definitely be using GEN3 in the future for my heating and cooling needs!

Aviva Keisling

5 months ago

I regret selecting this company when I needed heating services. Everyone is very polite and nice. This made me feel as if they could be trusted to provide good service. That was not my experience.My gas furnace broke and needed to be replaced. They provided an estimate that I agreed to. I also agreed to join a membership club they offered that promised a 5 year guarantee on their work, a small discount, a free electricity inspection and a free once a year heating check-up. The work was done within 3 days. So far, everything is fine.However, upon moving back into my home, it was still very cold. The home wasn't heated and the downstairs in particular was very cold. I had never had this problem before. My prior system was very warm. I asked them to come back a few different times to see if something was wrong. Each time, they said it was installed correctly and suggested that perhaps I needed new windows, insulation or additional radiator. My windows were newly installed in 2019. This also didn't make sense because I had never had this problem with my earlier system. Finally, someone mentioned that I had gone down in size for my furnace compared to the one I had previously installed. He said I hadn't needed such a big furnace as the one I had before. Well clearly I did because my house had never been chilly before! I trusted them to know the correct system for my home. That was a costly mistake.I decided to take advantage of my complimentary electric assessment as part of my membership access. I scheduled this visit and made sure to mention that I had knob & tube wiring. An appointment was made. The day of the visit, someone from the office called because the person originally meant to come out was unavailable. Someone else was sent instead. This person spent well over an hour in my home only to announce that because I had knob & tube wiring, he was unable to provide a quote and I would need another electrician to come out. I called the office to schedule that visit and was told this one would cost money. I said it wasn't supposed to because of my membership but apparently, I had exhausted that visit.At this point, I said I wanted to cancel my membership. Having 5 years of warranty isn't a useful benefit when the only suggestions are that it must be something else causing a problem.I thought this would be the end of it but continued to receive membership charges. I blocked their ability to charge my card. They continued to charge these fees. I've explained what happened multiple times. Everyone I have spoken with or met has been incredibly polite. But I really regret using this company. I'm not sure if it's poor internal organization or just people not taking the time to listen but I'm paying for several mistakes on the part of 3Gen. If you're in the market, I'd keep looking for a more reliable service provider!

Linda W

3 months ago

I had my HVAC system maintenance check completed by Steve M recently. He was extremely professional, knowledgeable and and went the extra way to explain some safety measures I can take to ensure a safer home environment. I really appreciate that along with his pleasant manner to boot. I’ve been a Gen3 customer for years and they are very easy to work with.

Monica Mulligan

a month ago

Evan did terrific electrical work for me. He replaced some old circuit breakers, corrected some old wiring and put in new switches. He was very professional, polite and open to new ideas I had. Evan is a true pro. Gen 3 is lucky to have him and I highly recommend his work! Gen 3 as a company is very responsive and organized. And reasonably priced!

Edwin Mayorga

4 months ago

Justin was efficient and effective at diagnosing our heating system problem. He was attentive and communicative, which is appreciated!Justin had to come back a second time because he had to wait for a part, but once in came in he was again really thorough and quick to complete the job. He’s a great repairman

Stephany Gordon

5 months ago

Ashton and Nate came out today and did some electrical work for us. They fixed outlets, installed breakers, and installed two new wall outlets. Their professionalism and communication throughout the process was top notch! They also cleaned everything up and left as quickly and smoothly as they arrived. We will be using Gen3 for all our future HVAC and electrical needs! Thank you!

Chuck Lukens

2 months ago

Charlie and Jaime did an awesome job on our furnace and condenser replacement. Gen3 offered a competitive price on equipment and install and the install team were top notch. Arrived on time, kept the space clean, and were extremely communicative on timing. Great team and very satisfied with the job overall.

JC Todd

3 months ago

George Clanton removed 3 hard-wired smoke detectors and installed 3 smoke/carbon detectors. He worked efficiently and quickly. I was impressed with his work manner, his clear explanations, and his respect. After he left, one of the units malfunctioned. I called, and he returned almost immediately, tested the battery and the unit, decided to replace it with a new unit. All this in 15 minutes. I will definitely request him if I need electrical work again. He is a great representative of the GEN3 service model.

Deji Akinsemoyin

3 months ago

We are still on consultation level, because I want to get the best price for the job. But Josh was very professional and knowledgeable, he actually brought my attention to some extra electrical safety issue he noticed while checking around my property. I think he is very honest in his business approach and that says a lot about the company he represented.

Nate' Collette

3 months ago

Highly recommended to use this company. I have been a customer for years. They are responsive and do great work. My recent experience was with a tech - Richard Allen. He came out for my annual HVAC maintenance He was on-time, courteous, and knowledgeable. I appreciated that he took his time and was very thorough.

A F

2 weeks ago

Matt G did an excellent job helping me with my A/C problem. He was professional and respectful throughout the visit and quickly diagnosed the issue. Additionally, he explained the problem with my unit, recommended maintenance services, and offered several options at a variety of price points. I was overall very pleased with my experience with GEN3 Electric & HVAC, and Matt represented the company extremely well. I would absolutely recommend GEN3 to friends or family in need of HVAC services.

Danny Luong

a week ago

Had Gen3 perform an A/C inspection since it was getting warmer. Steve Mascaro did a fantastic job explaining the possible issues and the priority they should be taken care of in. He professionally explained the details without making it sound urgent or rushing you like typical services do. Had him take care of the more urgent maintenance and he was able to provide a quote for the ones that could wait. Gen3 has always shown up promptly and provided thorough inspections and details for me whether I ended up going through with their services or not without trying to rush me. Will always recommend

Skye Volmar

3 months ago

Thus far, I’ve worked with Gen3 to get an estimate on the cost of electric for a property I considered purchasing. Mike Janiszewski assisted me. His expertise was much appreciated. He worked very quickly to identify and document the problem. He was diligent and thorough in his evaluation. He provided pictures with clear explanations of what to do, how to do it, how long it would take, and how much it would cost. In addition he helped me to understand a few ways to spot/identify the issue in the future. All in all I am happy with my service and will consult them if I decide to invest in this property.

Amelia Longo

4 months ago

I've hired Gen3 a number of times, including for installing a grounding system when I first bought my house, additional outlet installation, HVAC system maintenance, and A/C repair. They always explain what they're doing and why they're recommending certain things, as well as general advice on how to maintain things myself to avoid future issues. They schedule pretty immediately, so there's no waiting for weeks to get things done, and they're very willing and able to accommodate my schedule. On the day of service, they send the name and picture of your technician, so you know who to expect, and they're always friendly. They'll price out different options on the spot, and never try to hard sell. They also have great deals for their email list!

Patrycja Dziekonska

4 months ago

I was surprised to receive a call regarding my service inquiry on a busy holiday weekend but a representative got back to me same day and was able to schedule me for service within a few days. Justin, the HVAC tech, was very prompt and clear in explaining what he’d be doing to check my heating system. He listened carefully to my description of the issues and was able to provide maintenance and advice. The billing process was also very transparent which is appreciated. Overall happy with the service.

Amy Conkling

2 months ago

We’ve worked with gen3 a couple of times and now wouldn’t trust anyone else. The technicians and master electricians are professional but also very personable. I can’t remember everyone’s names but our experience with Josh and Brandon was great.They are definitely more expensive than other contractors but electrical work is not an area where you want to go with the cheapest bidder. We made that mistake and had to pay for it later.

Lauren Cassady

3 months ago

Gen3 is a very organized and professional company, with great communication.Justin, the tech who came to fix my furnace, is very courteous, pleasant, professional and knowledgeable. He answered all my questions and put me at ease about the state of my furnace.I will definitely call Gen3 again for any HVAC problems in the future!

Chris Hazle-Cary

2 months ago

Josh inspected a house for me and was incredibly thorough and detailed. He was also very friendly, professional, and did an excellent job explaining things on a basic but comprehensive level. Generation 3 was easy to call and schedule and overall a pleasure to work with.

Katie MacTurk

a month ago

Jeff was great! I was able to get an appointment same day when our heater stopped working. He was very helpful, professional, and friendly. He relatively quickly diagnosed the problem as electrical and was able to get an electrician over within the hour who helped fix the issue. I’d highly recommend Gen3 and Jeff!

Nicole Koepke

6 months ago

Addendum:Important lesson: There are always 2 sides to every story. After some initial miscommunication, Gen 3 came out and fixed the problem with my thermostat efficiently and effectively. They were prompt and courteous (as they had always been in the past) and did a great job. Thank you for restoring my faith!Initial review:We hired Gen 3 to install some thermostats in our home. The estimate was quite high but I went with it since we have always been pleased with their work. The service appointment seemed fine but something went wrong with the installation and the boiler began to run full blast regardless of the thermostat settings. I called immediately when I realized the boiler was not communicating with the thermostat and spoke to a scheduler. They said they would call back but never did. I called again the next day and they sent someone out who was unqualified to fix the problem and who, quite frankly, was rude about it. He said they would send someone else but again they didn't call. When I finally got in touch with the office they said they weren't available during the times I could be home and it would be yet another day before they could send someone. Meanwhile, my heat is running full blast and it is 80 degrees in my house. I had to turn on the AC! This is not the type of customer service I would expect. Gen 3 should have been calling me and asking what they can do to make it right since it was their mistake rather than making me hunt them down and adjust my time to their schedule. Their motto is all about customer service but they certainly don't practice what they preach. Shame on you, Gen 3! You just lost a loyal customer.

J.D. Lovejoy

a month ago

I'm a long-time resident but first-time homeowner in Roxborough. The day I closed I gave GEN3 a call because a friend of mine used them to remove her home's old knob-and-tube wiring and replace it with a modern system. I needed the same work done, plus new outdoor lights and outlets and a central smoke/CO2 detector circuit (if one goes off, all go off).Josh from GEN3 met with me the next Tuesday morning. We did a walkthrough to discuss what was needed, then he did a thorough 2-hour exploration of the old wiring system and gave me a clear and accurate estimate.He was able to schedule a team to come and start the work the next morning. Steve was the team lead, and he and his techs got all of the knob and tube out, all the new wiring and outlets in (the house was sorely lacking in outlets), and installed exterior light fixtures and outlets, smoke/CO2 detectors, and ceiling fans.It was a big job, but they were able to complete it in just seven days. Both the timeline and price were what I expected for quality work from proven, experienced team. Josh and Steve made the whole process as pleasant and painless as possible. I would 110% recommend them for any electrical work you might need, large job or small.

Jay Shifman

3 months ago

We love Gen3. We use them for all of our electrical needs. Take our recent experience with them for example. We had a huge project completed and within a couple days we had reason to be concerned about the electrical work that was part of the project. So we called Gen3 out. They came the next day, and our technician, Manny, dove right in. He didn't rush it. Instead, he spent HOURS digging into the issue and was able to show us what was going on. He even separated it into two camps: a problem but not dangerous (should fix, but won't burn the house down) and dangerous (need to fix ASAP). It's not cheap, but you get what you pay for with them and I mean that as a compliment. It is incredibly worth it. We decided going forward that instead of spending the money twice and having Gen3 come out to clean up the mess, we won't allow anyone to touch the electrical system other than Gen3. That's how much we trust them.

Kathryn Lerro

3 months ago

Jeffrey did a great job of cleaning our mini-split unit. He took great care to contain the mess and to clean up afterward. He was friendly and professional. Kudos to Jeffrey, but we probably won't be hiring Gen 3 again because their prices have gone through the roof. The service to clean the mini-split was offered in 2020 for a flat fee of $100; the bill in 2023 was $260--for a service that took a little over an hour. Every time we have Gen 3 out to do work for us, their rates seem to have jumped up again.

Jordan Weinberg

3 weeks ago

Cliff Everett was my tech. He was amazing. Professional and knowledgeable. And Gen3 is fantastic as always. I’ve had three visits now from three different techs and they all were amazing. Gen 3 staff are experts and outstanding customer service. I’m so glad they have my back.

LEADSAFE PHILLY215

4 months ago

I highly recommend gen3 services. I called them this morning they gave me a morning appointment showed up on time and diagnosed the problem and also gave it enough time to figure out why my furnaces were not working. 2 different properties 2 different dates same results they got my heater back up and running for my tenants and I am very thankful for them and so are my tenants.I worked with Jeff, Jeffrey, and John as technicians. I also worked with brain at the office they are all very friendly and helpful. They throughly explained everything to me and offered fair pricing to fix the issues. They will now be my go to for any heating and ac related issues.

Grace

4 months ago

After an initial fumble with Gen3 where a service technician came out to quote a replacement HVAC and I never heard back from them for months, I called again to inquire about the status of my account. I spoke with a very nice woman on the phone who told me that the original service technician was no longer with the company and because of that, my account had slipped through the cracks. I scheduled another appointment with a new technician to get a quote. It was very easy and fast to get the second appointment and the woman on the phone seemed genuinely apologetic that I had never heard back from them the first time. Dave Capeci came out to give me a new quote and get the ball rolling again, and he was excellent! Fast, professional, and friendly, he took the measurements and promised to get back to me on sourcing the system by the end of the day. About an hour later, I heard back from him with a quote and that he would be able to schedule the install of the new HVAC in the next two weeks. Hopefully, I should have a new HVAC system in the near future!

Freya Bishop

2 weeks ago

I cannot thank Jeffery enough for coming out to my home and making sure that my HVAC systems were working in tip-top shape! He was wonderful with giving insight with maintenance and upkeep to make sure that these systems stay in perfect working order! Thank you so much again!

Zoë Marcus

4 weeks ago

Mike was prompt and professional with the electrical inspection and did a good jobof explaining things that were safety issues versus recommendations for a better running system as well as giving estimates for repairs and upgrades. Great quality service. I definitely plan on using Gen3 again moving forward.

Bridget Collins

2 weeks ago

We had George Clanton with Gen3 out for a number of electrical repairs after buying a home. He was incredibly kind, knowledgeable, and efficient! George walked us through what each repair would entail, gave us a quote, and answered any questions we had. We are so glad we found him and highly recommend his work to anyone needing electrical repairs!

Lutfiyyah Al-Amin

a month ago

I haven’t used Gen 3 yet. After I explained to Josh what I needed done he then explained exactly how the job was to be performed and the ups and downs of the project and other options available. I really appreciated him sharing some of his electrical plus knowledge with me which gave me a much better idea of how I can proceed and approximate costs of my project. I will be setting up an appointment for the work that I need to do immediately and move forward from there. Josh is really good at customer service. His explanation enlightened me to not only electrical issues but other home concerns and provided answers to questions before I could ask or forget to ask and then some.

Suzanne Lipovsky

3 months ago

John did an incredibly thorough job assessing potential issues my heater was experiencing. He troubleshooted many potential avenues where something could go wrong. John taught me so much along the way about my own HVAC system and by the time he left, I felt confident in next steps to complete repairs.

Charles Cosentino

a month ago

Branden was fantastic, let me know exactly when he’d be arriving and was super knowledgeable and friendly. Got my outlet rewired quickly and explained what he was doing and why it was best practice to do it that way. Always very communicative and transparent with pricing which I appreciate as well.Thanks Branden, awesome chatting with you while you worked!

EK Lucas

3 months ago

We took a leap of faith and engaged GEN3 to evaluate and repair the lighting control in our building. Our experience was positive from the initial scheduling to the exit of our technician Manny Williams. He arrived promptly, evaluated the issue and discussed needed next steps. We will definitely consider Manny and GEN3 the next time a need arises.

Melani Lamond

3 months ago

Jeff and Matt were great. They explained my heater & thermostat problems really well and gave me options for solutions. They did a thorough re-wiring job and left everything neat and in good working order.

Gina Tognini

3 months ago

Had GEN3 over for an electrical inspection at the house. My daughter is fine. They of course did a terrific job pointing out everything that needed to be done. Appointment was scheduled quickly, they showed up right on time, very professional.

Ross buenzle

2 months ago

Cliff Everitt came and installed a new thermostat for me today. He proved to be knowledgeable and efficient. He took his time to set it up while explaining the programming and operation to me. We also discussed some services gen3 offers that I may be interested in the future. Highly satisfied!

Ahmad Al-Sholi

4 months ago

I have been using GEN3 for maintaining my HVAC system since 2020, and they were always professional, to the point, and on time. This week, my heating system stopped working. They came in within 2 hours of me calling them. Richard Allen was here and he identified the required repair immediately. After getting the spare part from somewhere else, he came back at the time he promised he would make, and got it running again in half an hour. Again, very direct, and what matters to me the most is seeing a provider do their job as quickly as possible so I know they know what they are doing. I highly recommend GEN3, and Richard is good at what he does and is pleasant to work with.

Roger “Dan” Kelemen

4 months ago

Dave Cusson from GEN3 electric was great! Very professional and friendly. Arrived right on time and did all the work I asked for at a reasonable price and with high quality. I will definitely use GEN3 electric again in the future

Jeff Reynolds

4 months ago

Justin was great. Arrived on time. Carefully listened to the problem Performed a few tests and knew what the problem was. Had to order a part but it will be here tomorrow and he’ll be back to install it then. Very happy with the entire experience. I would certainly use GEN3 again!

Richard Grzywinski

3 months ago

Evaluated our current electric and offered suggestions. Joshua was my service rep and he was fantastic. He was more knowledgeable than I expected and was professional start to finish. I would recommend Gen3 and specifically Joshua to anyone.

Pierre

3 months ago

Fast response to a lighting issue we had. Tech was nice and very professional. We use GEN3 on a regular basis and all of the people who work with us are great. We have been a customer for almost 20 years.

Garry Dawson

4 months ago

Highly recommended to use this company. Been a customer for a while. They are responsive and do excellent work. My recent experience was with a tech - Branden. He was courteous, knowledgeable, honest and thorough. Prices are very reasonable so definitely consider the company for your needs.

Carol Casey

3 months ago

We called Gen3 to come diagnose several electrical issues we were having, including several failing wafer LED lights. I can't enough positive things about my experience with them. Scheduling was easy and responsive via text when I needed to reschedule. The electrician, Chris, was on time, professional, and able to listen, ask good questions, and figure out and fix our issues. The 22 lights did have to be replaced but we had already purchased new ones. After an estimate, he got to work. He did the replacements with very little drywall damage. He bagged up all the old lights, cleaned up the area, and hauled it all away. I'll definitely use Gen3 for any future issues.

Emily Spooner McDaniels

3 months ago

We had a bit of a nightmare heating situation and needed to get a new furnace and HVAC system before temps dropped below freezing. Dave was scheduled to come out to give us an estimate, even though he was coming from Jersey and it was almost 5. On his way to us, he got a flat tire and instead of just pushing us back to the next day, he left his truck and took an Uber to our house to give us a quote, all after normal business hours. Because of this, we were able to get the new furnace within two days! I highly recommend the customer service of Gen3

Nick Mango

3 months ago

Something I've learned to value from a business working on my home is a dedication to coming back to address any issues that may have cropped up. Gen3 installed a combination boiler in my 120 year-old home a year ago, and as with any new equipment interacting with aging household infrastructure, there have been a few hiccups, but every time there's been an issue they've responded quickly, honoring the warranty without question. John is clearly an experienced and capable problem-solver who puts in the work to find the best long-term solutions. He and his team have been very professional and easy to work with.

Mike Gaydos

4 months ago

Gordon came out to fix 2 outlets and install a new light fixture in a linen closet. He was able to quickly provide me an estimate, which was easy to understand and reasonable. He fixed our issues within a half an hour. I Would recommend this service to friends and family in the future

Joyce Bagley

4 months ago

I have been using GEN-3 since 2009.I appreciate Brandon patience for a problem with equipment that GEN-3 installed. When i brought my home. To be honest GEN-3 did all of my upgrades and electoral work. The problem is not fixed yet the estimates are way too high. So I'm worrying because im no longer working on disability and I'm a senior things have changed since I have started working with you.Nit happy at all.Please note that my email address is not valid

Trinh Loi

2 months ago

February 2023 update - I hired them for another job because I know they are reliable. This time it was Jordan. He was very knowledgeable when I showed him the problem. He suggested a couple of options when he found out about my situation. He also contacted his manager and the main office to see what are my options that won’t cost me thousand of dollars. This is why I like Gen3. The people working for this company don’t just care about getting my business but also care from the customers point of view too.——-We hired GEN 3 to rewire our house in mid-December. It was a big project for us in terms of expense & priority; we're glad that we chose GEN3. The people we dealt with were fantastic.Started off with Josh T. coming out to do a Knob and Tube evaluation and then a 30-45 mins phone conversation explaining all my questions and concerns.The lead, Griffin, and his assistant Mike were wonderful. Showed up on time every day they were scheduled to do the work and finished the job as estimated/expected. True professionalism.As mentioned, it was a big project so even we forgot about it 1 missing plug until it was done days later. Robert T and Jacob came out and finished within 2 hours. They also did a wonderful job.Overall experience is just fantastically wonderful!!! Clear communication - from the text message, email confirmations, and phone calls from the electrician before arrival. Respect our property - covering them before they do any of the work and making sure the place is clean before they leave. Explain to us what was done and make sure we are satisfied.Thank you all again!

Jay Sharma

3 months ago

Dave came out to give an estimate on an AC install. He was on time, courteous, knowledgeable, and professional. Got the estimate back quickly and Dave followed up to make sure all my questions got answered. would recommend this company

Amanda Bacich

3 months ago

Gordon was fantastic. He was very knowledgeable and not only did the work we hired him to do, but also offered a likely explanation for another years-old electrician problem that we had. He even helped get us connected with someone who would be able to look into the work further.

Frances Reed

a month ago

I hired GEN3 to do some electrical work in my home. I cannot say enough good things about Brandon Ho! He is punctual, intelligent, knowledgeable, articulate, highly skilled, courteous, respectful, creative, conscientious and he takes in all aspects of his work to provide the best resolution for the problem at hand. I can depend on his work to be effective and efficient every time. I am so glad that I decided to go with GEN3 because Brandon is now our go to guy for all things electrical! It’s comforting to be able to know that I no longer have to worry about or second guess whether things have been done right. Brandon has exceeded our expectations and continues to do so every time! I hope GEN3 knows that they have an asset in Brandon. People and workers like him are true gems!

Matthew Zippel

3 months ago

Branden Ho came to my home today, to replace a GFCI outlet on my roof, and I’m very happy how everything went. He gave me a good price, explained everything to me in terms I could understand, and was in and out in less than 20 minutes. Will definitely recommend.

Karen Kohn

4 months ago

I called this company when my bathroom exhaust fan was leaking. I couldn't believe how quickly they sent someone out! They showed up on time, were willing to explain pricing to me, and the installation looks good. I would recommend this company. (Note: my technician was Jordan Kuzowsky.)

Paul

a month ago

We used Gen3 to install a new 240V circuit for an electric dryer. The work was done well so we called again for some recessed lights. Also done well so we had a line installed for an electric stove. Each time Ashton was on time, courteous, left the walls well patched and the house clean.

Gwyneth Olson

4 months ago

Cliff was attentive and very informative. He offered some good insight on how to prevent recurrence of my heating issue and took the time to make sure everything was addressed. Very happy with his friendly service and diligence.

Cat McManus

3 months ago

Chris came and replaced 5 outdoor lights (sconces). As a past customer, I got an email that said GEN3 was in my neighborhood that day and would give me a slight discount on work that could be performed that day. I called them up 10 minutes after getting the email and they scheduled it right away; Chris was there within 30 minutes or so. He was efficient, pleasant, and even graciously put up with my noisy dog. The lights look great! And he took the trash (old lights) and packaging with him, too. Very satisfied with the service.

Kim Barrett

a month ago

Robert is an excellent technician. He was patient, thorough, courteous, and knowledgeable. He answered all my questions and I had many. He put my mind at ease and made me feel confident in the project. Robert is a definite asset to Gen3 Electric & HVAC. I look forward to working with many more skilled technicians like Robert at Gen3.~ Kim

Jennifer Truex Powell

2 months ago

I used Gen3 for a doorbell transformer. Gordon was friendly, knowledgeable, and explained my options clearly. He worked quickly once we agreed on a plan. Really glad I had this work done by a professional - job was done well!

noel garingan

2 months ago

We had total home rewiring from a Knob and tube to current, to code electrical system. The team w Gen 3, lead by Griffin couldn't have run any smoother. Working on a 1895 home presented so many challenges, but with daily communication and end day chats, put everyone at ease and clear of deliverables. Griffin maintained professional discourses with us, listening to our concerns, requests, and taking our suggestions, and keeping everyone in his team in-charged and delegated while maintaining camaraderie vibe. I feel he may have answered for anyone who may have done something wrong. But that’s part of being a lead.The team made sure to be respectful of our home and objects, making sure the least mess possible and keeping damage to a minimum. They were also always predictable, prompt and to clockwork, which helped us planned our lives the past weeks immensely.We are looking forward to finishing off some more fixtures, minor patching and repair of our front steps soon.Overall, This was a major project and we are glad we went with Gen 3.

Melissa Hewson

3 months ago

Gordon did a great job at diagnosing and fixing my issue within minutes! He even helped explain exactly what had happened in words I could understand. Very helpful and would absolutely recommend!

Robert Van Horn

2 months ago

Cyrus and Joe installed a new EV charging station in our garage and upgraded our electrical panel. They also replaced an LED overhead garage light and upgraded 2 outlets. These guys were outstanding. Polite, professional, hardworking… I was really impressed.

Earl Marsh

a month ago

Gen3 sent an electrician to assess our panel and system for installation of a new package unit or whole house heat pump. Mike quickly reviewed the situation, clearly explained what he observed and offered options for addressing shortcomings. He was not pushy about it and did a great job helping me understand something I know almost nothing about. He followed up later that day with estimates for the two options I am considering. I have great confidence in the quality of Mike’s assessment and the options I was offered. I look forward to working with him and Gen3 on this project!

Doron K

5 months ago

It’s not always about the money. It’s about loyalty, decently and integrity!Those guys totally lost me as a customer !It’s my 3rd time using them.My first time 6 years ago was great and for that reason I give 2 stars and not 1!My second time 4 years ago made me think twice since they asked literally double price for the exact work I needed previously. Only when I ask to speak with a supervisor they reduced almost half saying I’m a loyal customer and they will match.I understand prices going up and business have expenses but since that incident I still have some questions mark about there integrity.In the end of the day you just want your work to be done right?!?!today I decided to give them a chance again and was surprised even how worst they’ve become.first, now they charge the $79 evaluation. Even that I told themOver the phone what exactly I needed explaining everything. They still charged.Then ones the technician “evaluate” he offer an extremely high price for my issue. It was an urgent situation and had to solve it immediately( it seems like they used the situation) and I agree to the high price even that I knew for sure I can get it for $300 cheaper. I knew exactly what needs to be done.I knew that much that I had the materials ready for them!so to save time I provided them the materials!!!!!!!!I asked them if I can get any credit for providing the materials. And They’ve told me they will credit me for only $100 . I didn’t argue or negotiate I said thank you and requested the technician ( which was very nice ) to start the work.After I paid and he left. I noticed the receipt never came to my email! Few hours after when we talk over the phone I ask about the receipt and only after receiving it I was very surprised toSee that the $100 credit was promised for the materials went down to $75. So not only the the work price was extremely highly. This company will try to get every extra dollar from you. They willing to scam you for $25!!!I paid them $1000 for 1 hour work with only 1 person working and I provided the materials. I didn’t ask anything for free. But nothing is not enough for them. So greedy!decently and integrity could help here.no need to use people like! I agreed to pay what you asked me for which was overpriced anyway so why trying get more??? Specially from a loyal customer! Where is your decently? How Greedy can you be?????

Kay Woodland

a month ago

Dave was excellent! He was very knowledgeable, friendly, and came in ready to work. He made some corrections, and explained everything to me, so I had a better understanding what my problem was. I felt relieved. Hats off to Dave, he is truly a gentleman and an asset to Gen3.

Danielle Gaines

4 months ago

I’m really trying to remove my emotions ? Matt was patient, honest, kind most importantly knowledgeable about his trade. I had a previous technician from a different company, quoted a $1780.00 charge for a defective motor possibly two. The actual problem was a defective gas valve ( Matt, I hope I conveyed that accurately ?? ) needless to say HE FIXED IT! At a fragment of the cost previously quoted. Thank you for your integrity!

Maria V.

a month ago

We had GEN3 Electric come in to give us an estimate on an electrical job followed by a knob and tube evaluation. We cannot emphasize how thorough Mike J. was during both visits. He spent a good 30-45 minutes assessing our situation during the initial free estimate and educated us along the way. He explained that the knob and tube evaluation would give us a great deal of information to help identify the electrical issues in our home. Mike spent almost 4 hours evaluating our electrical situation and provided us with an extremely thorough report and itemized estimate for the job. The estimate is not cheap but seeing how thorough Mike was in his evaluation we fully understand why certain fixes are necessary. He explained all issues step by step and how they could best be remedied. I appreciate how willing GEN3 Electric is to work with their clients to prioritize fixes based on budget. We definitely recommend GEN3 Electric to anyone looking to get electrical work done in their home the right way.****4/5/23 Update****We bit the bullet and got the work done. Dan G., Joe P. and Martin from Gen 3 did fantastic, high-quality work! We knew we had electrical issues that were frankly, a safety hazard. Now that we have had these issues rectified, we have one less worry. The peace of mind is worth it. Communication was excellent. They arrived on time and prepared. The whole job was done in just a couple of days. We both work from home and they happily worked around our meetings and connectivity needs. Thank you, Gen 3!

amanda roman

2 months ago

Gordon Coleman evaluated and repaired the electrical system at my house. He was very thorough, professional, cordial. He explained all the elements that were malfunctioning and needed repair. Verified the elements of the billing and future evaluations if needed and gave me recommendations for avoiding new problems.

Sam Robinson

3 months ago

Branden did a thorough job of analyzing my house’s electrical systems to determine the cause of the electrical issues that I was having. He provided several clear and concise options on how to solve those issues. He was very friendly the entire time and continually provided updates as he worked. Branden did a great job and I really appreciate the hard work that he did.

Daphne Longbothum

3 months ago

Gen3 are the electricians I trust! We had the whole house knob and tube remediated! The team of Aaron and Mike were amazing! Super considerate and as clean/tidy as such a messy job could be. When we found a small issue after the initial job was finished, Evan came out and helped us install a new bathroom light/fan. He was able to reattach the venting correctly so we won’t continue to have an issue. Appreciate how clean, quick and respectful all of the Gen3 technicians are! Thank you for another job well done!

natalie s.

a month ago

I received quick response in setting up service and they even called when they could come a few days early to offer that slot. Cliff was helpful and did a good job on my heating system cleaning. We weren't able to bleed my radiators but he offered good info on possible options.

Svenja Schneider

3 months ago

Our heat stopped working this winter and they sent someone very quickly. Jeffrey was great and very professional, he explained every step of the process. We will definitely be using GEN3 again!

yasin aisha (ayasin)

a month ago

Gen3 came out at no cost to give estimate on a potentially bigger job than I had anticipated. Dave was timely, courteous, and professional. He answered all of my questions and left detailed information to contact him and or the company to request more information. He handled himself and represented the company with the upmost integrity. Thank you:)

Usama Bilal

2 months ago

I had Steve and Ken do a tune-up of our boiler and heater and they were super professional and helpful. Steve stayed to finish the job and did a lot of new homeowner education.Following this visit we decided to install a new high efficiency combi boiler and Jim and his team were very efficient and professional.We also had extensive electrical work done by Gen3 to get rid of knob and tube wiring, replace our panel, etc.I will definitely continue doing business with gen3.

Sidney Myer

4 months ago

Everything about the experience was excellent from Sam handling our numerous calls - I’m a Senior - to Ashton’s terrific expertise in correcting all the bad wiring in 3 different rooms.
We are ecstatic! Many Thanks

Diane Marinelli

2 weeks ago

Ashton from GEN3 came out to replace two light switches that were crackling and sizzling. He was prompt and clearly described my options for the repairs. This was a great experience from start to finish. I’ll definitely use GEN3 again.

Judith Noble

a month ago

I have been a satisfied Gen3 customer for about 10 years. They have done a lot of electrical work in the house over the years, which I have been very happy with. Today Joe Petry came out to fix my doorbell. Not an easy job because of the old, hidden wiring in the house. He was patient & tenacious in locating the source of the problem, which he did & the doorbell is now working. He was so friendly and professional and easy to work with.If I could give him 5 stars, I would.I have also worked a lot with John Yeomans, one of Gen3’s best.Gen3 has always been a great company to work with. Their technicians have provided quality work.Their customer service team is the best. I’ve worked with Cyndy & Jessica among others. They are very professional and responsive. Very easy to deal with. One of the things I respect about Gen3 is that they are good to their employees as well as their customers. Highly recommended.

Jacki Philleo

2 months ago

We love Gen3. We had them do our whole house rewire several years ago. We got quotes from several electricians for the job, but eventually decided on Gen3 after their insightful and thoughtful walk through with us. As new home owners with very little electrical knowledge, we really appreciated how much time they spent explaining why and how they would go about the rewire and provided three different options to fit our budget. Their guys completed the job while we were out of town and we came back to a clean house safely wired.Since then, we have always preferred to use Gen3.Our most recent experience was stellar. Branden was amazing. He talked us step by step through was he was going to do to complete the job (installing a new dryer outlet in our basement) we requested.......and then he looked over our electrical panel since we were concerned our horrible contractor did some weird things to it (he did)......and Branden fixed the weird things he found just because he had the parts......and also looked at our HVAC system, gave us a quote for a future microwave install, and (just because he noticed) leveled our new dryer which was missing a foot.Talk about above and beyond. He was also funny and seemed like a legitimately nice guy who cares about what he was doing. What a refreshing experience!Sure, they may be a bit pricier than some other companies, but it's more than worth it. We've been dumped on and taken advantage of by contractors, plumbers, the few other electricians we made the mistake of trying...we trust Gen3, which we can't say about a single other company providing these kinds of services. To have someone kind and thoughtful talk to you like you are a human and perform a job professionally (while also appearing to enjoy it!) is so appreciated and shocking rare.OH and he showed up on time. Actually, a few minutes early! Why is this impossible for other companies to do this very basic thing?Thank you Gen3 and thank you Branden!

Pamela Centonze

4 months ago

Manny was wonderful. He arrived on-time after calling 30 minutes prior to the scheduled appointment. He was professional, quickly identified the issue and detailed next steps. I would recommend Gen 3 and Manny to anyone!

Gared Crawford

3 weeks ago

Justin H. Did a great job and seemed very knowledgeable about HVAC systems in general. His diagnosis was spot on and he got my system back up in running that day. He even replaced a part that was on the verge of failing…saving me from another service call in the near future.

Andrew Still

4 months ago

Needed general maintenance to our hvac system. Booked GEN3 based on the great reviews. Fast service. Cliff E. was very knowledgeable and professional and did a great job. Booked for future work also. Highly recommend.

Damon Scoleri

a month ago

Chris did a fantastic job identifying and repairing multiple issues in the same day that I wasn't expected to all be completed in a day. Chris was very professional, easy to communicate with and was incredibly neat in his work. Could not recommend highly enough.

Elena

4 months ago

The first tech who visited us was not helpful (hence the 4* for Gen3) but when I called the company about it, they sent someone else to look at our heating issue. The second tech, John Yeomans, was very professional, friendly and kind. He answered all my questions (and I ask a lot of stuff) and made me feel like we were in good hands. He had very good suggestions and so far the heat is working again.

Farah Kapoor

5 months ago

I have been a client with Gen 3 for many years. Initially the service was great and they were kind, responsive and very professional.In the last two years the service and quality has gone down immensely.They had rewired my house and within a week of doing that, an outlet that they had replaced caught in fire. I called them and they said that they could not help me since it was after hours. My outlet was on fire!!! Fortunately, another company immediately came and fixed the problem. Two days later, not one but two days later, the tech from Gen 3 strolled in and apologized.The telephone staff are very good at apologizing and hoping that it is enough to fix a problem. But even the customer service representative sounds like an apologetic machine just repeating the same script over again.Lets give them another chance.So today i called about my water heater which is leaking. And they said that they would send someone tomorrow if not the day after. What use is it to have priority if the problem cannot be solved on the day? Or even offer a bandaid solution to try and sort of temporarily solve the problem.Fortunately, i called around and found someone reliable who not inly facetimed me to help troubleshoot a problem but also offered to fix it the very next morning so he could get parts.Gen 3 were unable to try and offer any help what so ever.They again used the same script to apologize that they could not help.Moral of the story, dont use Gen 3 if you have an emergency. Only use them if your appliances need a regular service.Otherwise you will be frustrated.

Logan Levenson

2 months ago

Gen3 is the best Electric and HVAC company around. I am part of their subscription program so they really make sure that my house is always running smoothly. Today, Branden Ho helped us with a electrical inspection. He was thorough and friendly. I 100% recommend him and Gen3.

Katherine Bevans

2 months ago

Communication has been excellent throughout the entire process. The technician (Dave) was professional, courteous, and tremendously knowledgeable. He spent considerable time with us to plan a mini split system for our 150 year old house that will work for us now and in the future. The installation is an investment, but costs are reasonable and transparent. Highly recommended!

Elizabeth Dong

3 months ago

Steve Mascaro did a wonderful job inspecting the HVACs in my condo. He was very professional, knowledgeable and took the extra time to answer my questions. He was also very nice and polite. I would highly recommend him! 5/5.

Larry Levine

a month ago

Brandon was super-helpful and friendly. He took the time to understand our needs, explain all of the different options, and develop several alternative packages for electrical work around our house.

Simplistiic 1

3 months ago

Gen3 came to make some upgrades to the electric in my home. The technician Aaron Davis and his assistant, were very professional and knowledgeable in their work. Both were above and beyond the call in regards to the work that was done.

Avi_Lexie

2 months ago

Jeff at GEN3 was very professional and diagnosed our issue quickly; he worked with our tenants in a very respectful manner and informed us throughout his repair; I’ll be calling GEN3 again for my future HVAC needs

Will Young

3 weeks ago

Our tech Branden was enthusiastic about the job, friendly, and thorough in his work. He explored many options and talked through them in terms that could be understood. I’d recommend this company and Branden to anyone!

Matthew Prochnow

2 months ago

I had a good experience with the whole Gen3 team, but Eric was fantastic. He was communicative, prompt, professional, and patient with my many questions. He and his teammate Brian also left the house cleaner than any contractor I've ever hired. Would definitely recommend for an install!

Grace Caputo

2 months ago

I got service person Gordon an a call to uncover why our electricity was flickering. He performed a diagnostic that led him to believe it was a loosening of the tap wires that bring current into the house from outside. He went up and retaped them and did some tightening in the breaker box. He was friendly but professional, and I appreciate that he wrote into the receipt that if the problem was not solved, they would return to reassess at no additional charge. But he seems to have taken care of it -- no more unnerving flickering lights.

Aitch See

3 months ago

Dave came out to our house and gave a friendly and thorough assessment of what we’d need to install mini-splits. He was patient with all of my questions and gave us a detailed quote the same day.

Ladonna E.

2 months ago

I try to go with small businesses but heard great things about the team at this location. They really are awesome and I would recommend to friends for sure. Ask for Chris. He is super thorough and great at explaining the mechanics of the service provided. As mentioned in other reviews, the cost is mid-range but definitely worth it.

Dan Kadlecek

a month ago

Called Gen3 to get my A/C serviced and recharged. Jeffrey W was an excellent technician, explained what was wrong with the unit, what the repair would cost and completed the fix on the spot. Would definitely recommend Gen3 and Jeffrey to anyone needing high quality service.

Katherine Fisher

a week ago

Technician Justin H was prompt, friendly, and efficient. He explained things clearly and was very respectful of our home and our time. An excellent experience and business and an excellent tech.

Ed Zo

2 months ago

Jeff Schwartz came out to check on our heater that has been working inconsistently and really alleviated my fears regarding any further issues. Fortunately, no additional work was needed, but we got the peace of mind we were looking for. We have used Gen 3 electric for every HVAC issue in our house and the service, the quality of work, and the professionalism of the Gen 3 technicians have been absolutely amazing. We will continue to use them in the future and become Gen 3 members

Jas

3 months ago

Gen3, Was very punctual, and on point, friendly and got the job done in a time is Fashion I recommend anyone use there excellent customer service

wolf anthony

a month ago

I have done business with this company in the past and they are a well run family business with top notch techs and very detail oriented and professional.The 2 techs that gave me an estimate were super friendly and explained everything in detail. The estimate was very detailed.This is a very professional business!

David Torres

3 months ago

Rob was great. He came out and provided a quote on my very dated heater and was very informative about the work needed to correct it. He also connected me to another vendor to look into relining my chimney.

Susan Tachau

2 months ago

Evan came (when promised) and figured out why our smart light switch in our bedroom was no longer working. My husband and I thought something happened when the power went out a few days before. Anyway, Evan put in a standard switch (so we can have light) and he has ordered the smart switch we need. Very professional.

Jeff Quinlan

5 months ago

Every interaction with Dan is both professional and fun. He’s extremely knowledgeable, has great craftsmanship and explains everything clearly about the issue and the work to be done. Couldn’t be happier working with him!

Brandon Johnson

4 months ago

Had a great experience identifying opportunities to hard wire my smart doorbell. Especially in the cold, we’re charging the device all the time and we wanted to consider our options so we called Gen3 (no brainer). Chris arrived and spent a good amount of time with me discovering about how we could achieve this in my 95+ year old stone home; from exploring in my basement (above an old safe) discovering where the current, non-live wires are coming from, to devising a plan to hook up a modern wiring through two walls and across the basement, to providing me several options to move forward, from an estimate on the spot to adding this job to another planned job with Gen3. Christ was super helpful, knowledgeable, and professional. Definitely will go back to GEN3 when we're ready to install!

Stuart Robinson

2 months ago

Gen3 is always professional and easy to work with! Gordon Coleman did electrical work for us at our home today and easily diagnosed the problem and fixed it quickly. Appreciate you all!

Michelle Healy

4 months ago

Dave Capechi was on time and extremely helpful. He took the time to go through all of the options as well as explained the reasoning for each of his professional recommendations. I was able to gain more knowledge on the project because of his thorough explanations and he answered all of my questions.

J D

a month ago

Great service, seamless process from calling to technician coming out. They came out within one day of me contacting their office. Everyone was friendly, honest, and respectful. 5/5 and would highly recommend.

Matthew Passmore

a month ago

I used Gen3 for installation of light fixtures and they were extremely efficient and professional. The electrician Chris was friendly and did a great job!

Scott Avery

4 months ago

Paid $700 to install two ceiling fans. The technician was very good, polite, and did a fine job. But wow will I never ever call the company again; ridiculous pricing and they had quoted us at less than half that.

sabrina colavita

3 months ago

Dave Cusson came out to check out an electrical problem and give me an estimate. He was polite, personable, and to the point. He assessed the situation rather quickly, explained the work to be done very clearly. He was very efficient and professional. His service was excellent. I may or may not go forward w the service only bc of the price, only drawback. Other than that I am pleased w the overall experience.

Josh Mervis

3 months ago

Over the past 5.5 months, Gen 3 completed large-scale upgrades for my house. Specifically, they installed a multi-room mini split system, rewired my entire two-floor rowhouse (to remove knob and tube), upgraded the capacity of the service panel, upgraded the thermostat wiring, and switched us from a gas water heater to a hybrid heat pump. Two things are particularly notable about this company. The first is that you can call, email, or text them, and someone gets back to you—you can find them if things go wrong or you have a question. The second is that they hold themselves to a higher standard than I did in many cases, and if they were not satisfied with how something turned out, they decided to redo it, at their expense, on their own.Everyone has been friendly, respectful, and patient in terms of their office staff. Of all of them, I’ve spent the most time talking to Jess, one of the coordinators, who has deftly and attentively handled all of the projects from the office side, from helping me figure out financing options to laughing at my bad jokes. The service and install teams are knowledgeable, take time to explain things when I ask 10,000 questions, and keep me updated as they work (e.g., needing to shut off power or water rather than just doing it). I’m sure I'm forgetting someone, but Griffin, Joe, Erik, Josh, Rome, Ken, John, Stephen, Kevin, Dan, and Keith were all great.Next up, I’m hoping they’ll install a disco ball in my living room!

Benson Igarabuza

2 months ago

Matt was the technician that came to checkout our HVAC. He did a great job and fixed the issue we had in 20 minutes. He was really knowledgeable and efficient with the job.

Greg stratford

2 months ago

Kevin was a cool guy, friendly and professional. Identified the problem and resolved in a timely manner. Kevin is a good technician and I’m sure he is a value to GEN3. I would highly recommend Gen3

Grrr DuBois

3 months ago

i've had the pleasure of working with justin twice this boiler season. i have never had an HVAC system like this one and justin has been patient with my questions and careful with his explanations. he is the exact type of person you want to be talking to when the heat fails on a day the temperatures drop 40 degrees. the service, sales and warehouse teams seem to have great communication. i won't be working with any other HVAC companies unless this one goes out of business. 10/10 will reccommend this company. 15/10 give justin more money.

Ashish Thakrar

2 months ago

Manny was fantastic. Professional, excellent service, quick, and fixed the problem while also identifying other potential areas we could work on in the future. I will use gen3 again!

richard strain

a month ago

Dan and his crew were amazing. We’re very helpful and informative along the entire process for us. Will be using gen 3 for any and all electric needs

Mark Jason Dominus

4 months ago

Technician didn't seem to understand what he was doing. The power to the HVAC was off because the flame rollout sensor had tripped. He asked why the furnace had no power, if the thermostat was too low, tried to send me to the basement to check the panel breakers. I kept saying did you reset the flame rollout sensor? After the fourth time I asked, he did reset it and the power came on on. Then Gen3 wanted $240 to replace the sensor, which is a $15 part. I think if I need someone to do it I will get someone I trust more.Pluses: Excellent answering service, prompt callback, timely service visit.

Kevin Guizzetti

a month ago

Used Gen3 before for purely electrical issues, and can confirm the HVAC service is up to the same high quality standards. This was for a rental property so had to be done remotely; Richard A. was prompt, communicative, and respectful with the tenants. Coordinating this stuff from a distance is always stressful, but Rich made it a breeze.

Dara Lovitz

a month ago

Great, professional, friendly, answered prompt service (installation of a new exterior outlet), but pricing was unclear. Turns out the $79 service fee is only applied to the total if the total is $250 or more. (Just FYI because your technician might not know this). Despite the lack of clarity there, I’d definitely use Gen3 again for my electric needs.

John DiLello

a month ago

We needed to mount a large flatscreen TV in my family room and there were a number of problems to solve in order to get all of the outlets and cable feeds hidden and out of view. Jordan K took the time to analyze and address all of the various logistial and technical the issues and the result is perfect. It’s the clean look I imagined---really excellent work. What was just as important was the way the job was done. Jordan K took the time and extra care to make sure that no dust escaped the downstairs area, using fans and plastic sheeting to ensure the jobsite was clean. We truly appreciated the extra steps he took, as someone in the house is seriously ill. I’ve used Gen3 a number of times over the years for various projects and have always been impressed by the quality and professionalism of their work. The job done by Jordan K is a good example of why I keep coming back to Gen3.

Cherie Brummans

2 months ago

They repaired a dimmer switch this time but we have used GEN3 a lot in the past 3 years and they are ALWAYS wonderful to work with. Our experience this time was no exception-really awesome!

Nate Israel

2 months ago

Richard Allen was our technician dispatched to solve our heater issues. He was great. Explained the situation and covered all options. We will absolutely be using Gen3 for all HVAC from here on out.

Craig Lear

4 months ago

George did a great job putting together an estimate for some recessed lighting, smart switches and outlet replacements I wanted. Fast and very professional.

Ivelisse Cruz

3 months ago

Ashton did a fantastic job switching out our bedroom and bathroom lighting fixtures to stage our home. I appreciate his flexibility in splitting up the job into two visits and keeping our floors and surfaces clean while he worked. He even patched the wall behind one of the fixtures that had an uneven cut out. Would highly recommend!

Claudette MacNeil

4 years ago

Gen 3 did an amazing job upgrading our old knob and tube wired / push button light home with 110 service. We now have 220 service, new push button switches with dimmers, beautiful chandeliers, recessed lighting to brighten every room and hallway, and so much more. Brian and Connor worked tirelessly placing miles of wiring from basement to third floor - no easy task with plaster walls! They installed each light fixture with love, including our amazing chandelier - 1 crystal tear drop at a time,We also had Brian S come out recently to place outdoor lighting and a Haiku ceiling fan, which we love!I have attached before and after photos of the love they poured into our home. They were professional, always wore protective foot covers, cleaned up after they were done, and smiled, despite some pretty down and dirty work in the basement.We truly could not be happier with any of the work that was done! We LOVE GEN 3!!

Allison Fegel

a month ago

Josh did an electrical inspection for my client. He was thorough, honest and professional. The minimal cost for the evaluation is very worth the piece of mind for my client.

Andrew Skyrm

3 months ago

Ashton was professional and courteous when he arrived at my house, and walked through all the steps of installing and wiring a doorbell camera. Highly recommended!

Lauren Ladd

a month ago

John was very friendly and professional. He fixed our AC and gave us a good evaluation of what we should do to move forward. Would definitely recommend.

Wayne Heisler

a month ago

Our experience with GEN3 has always been positive. Ashton Santos, our service rep, was on time, explained everything very well, and cleaned up thoroughly. If I could give 6 stars I would!

a. s.

4 months ago

As always, I’m impressed and relieved to have GEN3 as a provider. Steve was on-time, polite and very helpful. He went above and beyond my expectations. It’s clear he cares about the homes he works at.

Brooke Garcher

2 months ago

Electricians and HVAC professionals have been nothing but upfront, kind, and knowledgeable when they’ve come to my home to do work. Richard Allen performed a tune-up of my gas furnace today and did a great job. Very easy to schedule work with the administrative staff as well.

Miles Fischel

2 months ago

Thomas was my technician he and his helper installed an instant hot water heater for my entire house. They did a great job. Everything was neatly done. I’m very appreciative of the attention to detail and the respect for my home. I’d definitely recommend them for any type of HVAC installations . Miles F.

Maria Alexis Co

4 months ago

Gen3 was super responsive to the job I was reaching out to them on. Steve, the tech scheduled to check my heating unit, was super communicative throughout the entire process and did their due diligence in looking into the issue and explaining what they were doing, and what the next steps were for my problem.

Jim Womelsdorf

2 weeks ago

Eric, Val and Brian are all assets to your company. Workmanship and efficiency is excellent. Can't say enough, their work looks and performs as promised. Thanks, Jim W

Evan Bisso

2 months ago

Gordon did a great job upgrading our outlets and switches and helped install multiple new lights. Highly recommend.

Mike Durst

3 months ago

I had a defective water heater. The team at Gen3 did a great job at diagnosing the problem and keeping me informed. Ultimately required a full replacement under warranty. I’m very happy with the professionalism and care that they took to resolve this issue!

Sherri Hayes

3 months ago

I had electrical work done and installation for 1 chandelier and 2 pendant lights.Chris McDevitt was wonderful - professional, helpful, and friendly when he came & installed my lights.Would highly recommend this establishment.All office staff were very friendly and helpful on the phone.

Lisa Rose

4 months ago

Gordon was on time, professional and patiently explained all of my options. He did a good job installing new smoke detectors. I believe they are a good service, just more expensive than many other electricians in the area.

Matthew Maloch

4 months ago

We had our yearly electrical maintenance done with Gen3.
Brandon H was knowledgeable and when I asked about doing some fixes myself, he offered up some tips! Very pleasant experience overall!

Brent Gray

2 months ago

We hired Gen3 to replace the knob and tube wiring in our 1920's house. Terell Sheaff was on the team of electricians that spent over a month completely rewiring about 100 or so outlets, switches, and fixtures. He was prompt, knowledgeable, communicative, flexible and a complete pleasure to work with. His attention to detail and the care he used patching the walls and leaving the house clean and in working order every night for that long job was wonderful. He and the team even put up with our dog and 2 cats. We were very happy with the results, and recommend Gen3, Terell Sheaff, and the team leader Ed Fooks to anyone!

Jesse Steinberg

3 months ago

Branden did a great job in diagnosing the issue, letting me know what the issue was and what the fix was. He gave a detailed thorough explanation and fixed all of the issues in a very timely manner!

Drew Kaplan

5 months ago

My parents had Gen 3 doing some wiring work on their house; they mislabel breakers, and reversed the polarity on their heater, which broke it. Gen 3 refused to accept responsibility and has left them with no heat in the middle of winter. When my mother called to address this, they left her on hold for hours.

Kerry Schuman

2 months ago

He was prompt, clean, explained what he was doing. Job done in less than 1/2 day. Needed part was not on truck and he found it at a supply house nearby, went there and brought needed part, so job could be finished the same day. Very professional. Great job.

Ronald Burgess

3 weeks ago

Justin Henry arrived ahead of time and identified the problem immediately, was in and out in less than 15 minutes.. this is the 3rd time I used Gen3, second time getting Justin and nothing but great things to say about the company, service, knowledge and customer service. 5 stars all the way around

J B

2 months ago

Had some minor electrical work done - Manny W was great - friendly, efficient, answered all my questions and made reasonable recommendations for repairs. Would use Gen3 again!

Paul Sensale

2 months ago

Branden was punctual, super nice and very professional. He installed my outdoor light fixture in no time at all!

Michael Blowney

4 months ago

Josh was just providing an estimate to upgrade a panel. He discussed what the job would entail throughly and talked about what the options were. I’ve used Gen3 before and their work has been great.

Mary Bissett

a month ago

Matt was great to work with, he was respectful of our home, showed up on time and fully explained all that he was doing while inspecting our mini split system.

Ryan O'Mara

2 months ago

Always great work by Gen3 and Jeff went out of his way to help solve a rare hvac issue. They got us in first thing on a Monday morning and our heat was back up and running by the end of the day. Highly recommend.

Joe Hampson

2 months ago

Kevin came out to fix some minor issues that we had after the initial work. He was very responsible and very helpful. He answered all of our questions.

Cary Gottlieb

4 months ago

Steve was excellent. From start to finish he explained what was being done. He was very polite and efficient. Highly recommended

Dana Shukovsky

2 months ago

I wrote a review a few weeks ago after Mike J came to do our electrical inspection, so I am rewriting it now that the work is done. This is lengthy.It's not surprising to me that GEN3 has almost 1500 reviews and an impeccable reputation. Everyone from Mike J, to Jess in the office, to Cyrus and Joe who actually did the work, to supervisor Dan who I met with today were professional, responsive, and competent.Mike J is clearly an electrical wizard. My boyfriend and I bought an old rowhome that claimed to have mostly updated wiring. We thought we would just be hiring GEN3 to rewire the last little bit. Mike J came out with his magic wand and expertise and determined that the new wiring was just sneakily spliced into old wiring, falsely grounded, and that much of the house was on one breaker. He didn't try to upsell me, he was clear and honest about the safety issues and what was OK to leave alone. After meeting with Mike, I was confident to go with GEN3.Cyrus and Joe did the rewiring. They are both competent, efficient, and incredibly professional. When I showed up 3 days into the job with a team of masonry contractors in tow, they made it work despite the inconvenience. Joe gave me a heads up when a light fixture I bought came slightly broken and had some good ideas to easily improve the fixture in my living room. When I met with supervisor Dan today, he referred to Cyrus as a rising star and I can see why. He knows what he's talking about when it comes to homes, and not just in the electrical realm. And he was kind to me when I was in tears during the Day 1 walkthrough about all of the unforeseen problems we found after closing. I wish that every contractor I've spoken with was like Cyrus; I would not feel like I have aged 10 years during this stressful process. He's either going to be running GEN3 or his own contracting empire someday. He kept me in the loop during the process and he and Joe showed that my confidence in GEN3 was well-founded.GEN3 is not going to come in with the lowest quote, but cutting corners is why my home was in the state it was in. I hope I don't ever have to call GEN3 again, but I will without hesitation should the need arise. 10/10 would highly recommend.

Melanie Watson

2 months ago

We were having trouble with lights in just one room. Gen3 came out on time, diagnosed the problem, and repaired it on the spot. Professional and polite service.

Mike Shropshire

3 months ago

Tom M was very helpful and friendly, resolved any issues quickly and easily, and answered all of my questions in an easy to understand way. An absolute professional in all aspects. Would recommend.

T P

4 months ago

Friendly and polite but that’s about it. Had signed up for a membership, which was supposed to give you priority but it was always getting rescheduled. That’s not why I left them. One guy came over and cut a hole in my furnace pipe without any notice. I don’t like to hover but stayed nearby and asked them to let me know if there’s any questions or anything I should know. Nope he just cut a huge hole and put foil tape over it. Asked their management about this and responded that it was a normal way to test the furnace properly. I’ve spoken to other experts since then who have said that is not true at all. In addition, if they feel that is the proper way to test, then why didn’t they do it during my previous furnace inspections…? Really irks me when people don’t admit fault and we have to call them out.

Mark Wong

a month ago

Mike's electrical inspection was extremely thorough and valuable. A true expert and very knowledgable. Highly recommend Mike for your inspection needs!

rsbindea

a month ago

Matt was very helpful and knowledgeable. He was very thorough in his check up of my HVAC system and answered all my questions. Would recommend and will use again.

Alison Kelly Bozic

3 weeks ago

Ashton arrived on time and explained everything about the ceiling fan installation clearly. He completed the work quickly and cleaned everything up before he left. Thank you!

Chris Bartlett

4 months ago

Branden did such a great job. He was very professional, explained what he did, and overall was a 10 out of 10. I hope he gets assigned to us again.

Simon Greene

4 months ago

Justin came to help us when we had heating issues earlier this month - he was transparent and was informative in his communication as well as being very responsive when we called. Appreciate your quick turnaround!

Beekman's COPA Soaps

4 months ago

This is my second time Nate came to service. This time was a complimentary overview about changes I could make etc.Nate is professional and has a great way of describing various ins and outs of what ever I've called gen 3 about.Thanks Nate and hopefully you'll be assigned to my house in the future!!

Larissa Hill

3 weeks ago

Jeff Schwartz from GEN3 Electric & HVAC was professional, helpful, and was knowledgeable about our system. He was also very friendly with our pups which we also love. Thanks Jeff!

Lena Davis

2 months ago

I would like to thank Jeff and Gen3 for their
Excellent service. Jeff was professional and courteous. His ability to explain and answer my questions displayed his expertise.

Jeffrey Parrotte

2 months ago

Justin was quick, friendly, and competent. Plus, I set an appointment, and not only was a tech available earlier than expected, I got the first slot of the day!

Jenson George

4 months ago

Appreciated Ashton Santos professionalism and work. He was also great around my dog while he worked throughout the house! Would highly recommend.

Nate Israel

2 months ago

David was great when going over our options for replacement heating systems. Consistently great people at GEN3!

Bj Green

2 months ago

Great service , comprehensive electrical review within option pricing based on various scopes of work. Evan and Matt did a great job

Rose McManus

a month ago

Put up all my light fixtures and installed recessed lighting in my kitchen. Fast and good service. Friendly and helpful staff who arrived on time and answered any and all questions on site, by phone and via email.

Emilie Galle

a month ago

Rome was the technician working at my house for the replacement of the HVAC system and adding a vent in a very difficult area. He and his team really went above and beyond to figure out the best approach and deliver the perfect solution.

Laurence Hookway

3 months ago

We completely re-wired our home following the discovery of knob and tube wiring throughout. It was a big job and Corey and his team were absolutely fantastic, professional, courteous and gave lots of helpful advice on what layout we could adopt that was minimally invasive. Mike Janiszewski scoped out the project in our initial consultation and was very helpful, providing guidance on areas that we hadn't thought to consider. They managed to re-wire all three floors and the basement with a minimal number of holes in the plasterwork, which they patched really well. They also installed ethernet lines and Nest cameras throughout the home and did a quality job. Well worth it and would highly recommend their electricians. All of their office staff were also fantastic and really responsive whenever we called or emailed and I'd like to mention Jessica in particular who answered lots of our questions throughout the process and talked us through the options for financing. We've just had Justin service our HVAC and install a Nest Thermostat and he also did a great job. Overall really happy and would recommend Gen3 to anyone, especially for big projects!

Ariel Shapell

3 weeks ago

Evan Painter was fantastic. He explained everything well, was professional and easy to work with, and did a great job.

Matt Schindler

2 weeks ago

Jeffrey from Gen 3 was an excellent technician. He was knowledgeable and informed me on the proper filters for my a/c system.

John Blisard

3 months ago

Jeffrey phoned me to tell me when he’d arrive, diagnosed the problem quickly and completed the work the same day. Very professional and easy to deal with all the way through. I’d use these guys again for sure.

Andrew Price

5 days ago

Matt arrived shortly after I received the notification. He did exactly what I expected. Explained what other maintenance he recommended. Very polite and friendly.

Paul Roman

4 months ago

Extremely professional, polite, and efficient. Needed to replace outside light and electrical outlet. This was completed within 30 minutes. Cost was lower than other quotes I received to perform this work.

Amelia Carter

4 weeks ago

John provides great service every time!! I appreciate all the help I’ve gotten from NextGen. Satisfied and would recommend!

Dawn Mercurio

3 weeks ago

Joshua was very knowledgeable and guided us not only through what was necessary to support electric vehicle charging, but how to support our electrical box in a more safe manner.

Lorraine Adams-White

2 months ago

Another great experience with GEN3 Electric company. Very polite and friendly. Will highly recommend them to others. Will use them to rewire when I UT my new kitchen in

Beth Cole

2 months ago

Jordan helped us decide which type of light fixture we needed and provided excellent installation service. Thank you.

Jonathan Kaskey

8 months ago

I’ve used gen3 twice now, once to fix a heat pump and once to install an l2 car charger. They did a great job both times and were very easy to work with.

jason lafata

3 months ago

This is my second time using Gen3 and both times were great experiences. This time Chris installed a chandelier (see picture) and fan and moved an ethernet outlet to inside a closet.

Jane Slusser

a month ago

Branden did an amazing job solving a bunch of issues we were having that other electricians missed. We were so lucky to get his expertise and he went above and beyond to get to the root of a few annoying problems we had.

Lauren Stebbins

a year ago

I had a great experience with Gen3. They were able to send someone the next day to assess an emergency issue and make same-day repairs. We knew the electrical done in the house before we moved in wasn’t done quite as well as it should have been, but it was much worse than expected. With the scope of work now being much more than I originally thought, Gen3 was still able to come the next day and fix everything. It was a lot of work for only two guys to get done in a day, but they did it! The work was done extremely well, and the lead technician, Jordan, was great to work with. He patiently explained all of the issues to us, how they would resolve them, and answered all of our questions. He was just incredibly helpful all around. I also definitely appreciate the great customer service in terms of appointment scheduling and follow up. Highly recommend!

Lauren Anderson

a year ago

I couldn't recommend this company more. I recently purchased my first home and contacted Gen 3 to corrosion in my HVAC system caused by a leak. Gen 3 was able to set me up with an appointment within the same week I called.My technicians, Joe and Rob, were absolutely phenomenal. They called me ahead of their arrival to let me know that they were coming, and were quickly able find the issue. Joe provided an on the spot invoice that showed me exactly how much each repair would cost and talked me through the work they needed to perform and in terms that were easy for me to understand. Even though the job turned out to be tougher than any of us thought it would be, they remained positive and kept me reassured throughout the process that everything would turn out okay. Joe provided advice on continued maintenance to my system after the job was done. Overall, the service exceeded my expectations.

Barry Schwartz

a year ago

TLDR(too long didn’t read) Gen 3 did an incredible job. Seem less experience from estimate to installation. Beat the pricing of most electricians that came out and were the most professional, efficient and transparent.Here is some advice I will give to everyone. Call and schedule. I tried to schedule on the website and I was prompted with a fee and a time that was way further out. I understand that this would have applied to the eventual install but it never feels good to pay for an estimate. It was later explained that is typically for simple jobs that can be done in the moment. When the estimator came out not only did he give a fair price and inspect the job thoroughly he gave an honest opinion of what I should and shouldn’t do. Additionally he looked at a small light switch issue and… fixed it in the moment. He shared that he tells the office he does this sometimes so I shouldn’t be getting him in trouble. Others said they would changed 150-350 to resolve this simple issue. He did it in no time. Though he refused the tip I felt compelled because of his kindness. He also advised against a second charger that I was originally thinking of to save money.Booking was simple and only about 2 weeks out. Some other installers never called back or were months out… or just never called back.The technicians were extremely professional and finished in no time. They finished ahead of schedule, cleaned up exceptionally well and explained everything.What a pleasure to work with Gen 3! And I got a duck on my outlet!

JoAnn Pinto

3 months ago

I used Gen3 twice this week for sudden electrical issues. All were professional, responsive, and quality work.

TeAunna J

8 months ago

Routine maintenance was completed on my HVAC system this week. Cliff and Steve were the technicians and I am blown away by the service. They treated the property and the system as if it were their own, while answering any questions I had along the way, going above and beyond to ensure I was totally satisfied with the work.Every person I have interacted with at Generation 3 has been great. From the people that schedule appointments, the technician that came out to assess my electrical needs (thank you Michael J.!), to all of the technicians that perform the work. Please keep up the great work! Thank you you all for what you do.

joel goldschlag

3 months ago

My heat went out overnight, I called gen3 when they opened and Jeff was at my house 40 minutes later. He diagnosed the problem and fixed it before noon (and for less than half the price quoted by my original HVAC installer). Will certainly use this team again in the future!

Natalie S

8 months ago

I have never done a google review, but I feel I should something about GEN3.I was in need of a reliable company to do some electrical/HVAC upgrade for my new home earlier in the year and GEN3 immediately stood out in my google search so I thought I will give the company a call to see if they will be willing to come out to give me a quote.To start, I was so impressed with the fact that GEN3 sent me appointment confirmation via email and reminders via phone texts.To cut a long story short, I am most satisfied with tasks performed by GEN3 and I am not an easy marker.The entire GEN3 team is awesome, and especially I want to express my most sincere gratitude to the following members of the GEN3 team:Booking/finances- Andrea R & Jessica JEstimates- Mike J & Rob ZElectric install and Wrap up - Scott C, Griffin B and George CHVAC install- Jim BHVAC service - Manager Ken, technicians Matt G and CliffIf you are looking for someone to take care of your electrical & HVAC needs, look no further than GEN3.

Yuli Kim

a year ago

We do not recommend this company. First they delivered the wrong unit. They came back to install but we found out after they left that they damaged the unit. They did not have the nerve to even tell us. This was an expensive job over $10K and they billed us the total amount. We eventually got $2K refund after a lot of back and forth. We won't be using them again. This could have ended differently if they had the courtesy to inform us- it's clear they knew as there is evidence they tried to fix it. Very unprofessional.

Jamie Banks

4 months ago

I received an annual check up and repair on my heating unit. The service was fast and affordable, I recommend GEN3 for your HVAC needs.

Melissa MacDonald

4 months ago

Updating electrical throughout home ! Josh answered all my questions and concerns. In addition he was able to explain everything in detail! Friendly and compassionate about his work and service !

Quinn Fusting

5 days ago

Jordan was awesome! So helpful and flexible. Everything is working well after his visit.

Genevieve Apfel

3 months ago

Brendan the tech came by and checked our electrical today. He was awesome! We really appreciate the wonderful technicians at Gen 3.

Raymond Bonwell

4 months ago

Gen3 continues to be a premier Electric / HVAC provider in Philly. Brandon Ho completed my electric “check-up” (no cost with the service contract), and was thoughtful and professional. Another successful engagement with Gen3!

Megan Mezera

10 months ago

The electrician that came to my home was very professional, completed the job quickly and cleaned up after the job. He was able to troubleshoot a problem that arose during the installation. I am very happy with the service.My only complaint is that there was some lack of communication between dispatch and the technicians/electricians. When I had scheduled my service appointment, I had requested afternoon and was told that was no problem. However, on the day of the job the electrician called in the morning (when I was unavailable) to say he was on the way to do the job, and apparently hadn’t been told about my request for an afternoon appointment. He was able to come back later in the day when I was available.

Terry S

2 months ago

I explained the problem and Gordon fixed it fixed in a timely fashion. I requested quotes for a larger panel and he gave to me also. Very nice and professional electrician!!!

ROBERT TUCKER

a month ago

Kevin Daly came to my home and fixed some issues that he found. Very professional and personable! It was great to interact with him.

Kate Atkins

a month ago

Gordon Coleman replaced old track lighting with recessed ceiling lights. He was waiting outside when I got home to meet him, was friendly and clear about the problem and how to fix it, didn’t have a problem stopping work to talk the job through with my partner when she got home later, and the job looks great.

Tabitha White

7 months ago

Figured we would use Gen3 to figure out why our AC unit was emitting a cigarette smell since they had good reviews online.Terrible idea! We paid $75 just to “get someone to our house”- mind you, Gen3 is less than 1 mile away from my house. A repairman proceeded to walk through our house with his equipment and state he’d let us know what his thoughts were. This took less than 10 minutes and he had no clear solutions or answer for us, including no services he could provide to definitively deal with the issue at hand. Then he proceeded to tell us after the fact that we owe another $100 that does not include the $75 we pay up front.So altogether we paid $175 for no services to be done to our AC unit, which now stopped working a few days after this repairman came.Whatever you do, find another repair service that is up front and honest about their prices and fees. Extremely upset that we wasted our time and our money with this company.

Kanchan Rai

a month ago

Ken was on-time, polite and knowledgeable. He did a thorough checkup of our systems and recommended the right coast of action.

Michelle Siporin

10 months ago

My technician was Mike M. and I could not have been more happy with the work! He came out to look at an outlet that kept tripping and gave me multiple options to consider when making enhancements to my home. He also wrote up quotes for a couple other projects I was thinking about and hoping to get started over the next couple of months. There was no pressure and he even tested all of my other outlets in my home! As a first time home buyer, I appreciate any advice and he was so resourceful and answered all of my questions. I also highly recommend getting the membership! It’s a great offer and gives me piece of mind. So happy to have Gen3 in my corner! Thank you, Mike!

Krish Somers

9 months ago

Griffin and Dylan from Gen 3 electric did a fantastic job on our lighting and electrical work. They are very knowledgeable, professional and pleasant. They were able to achieve a huge amount of work in 2 days, and kept our living space very clean while doing so. I would highly recommend Gen3 for anyone who needs electrical work, and Griffin and Dylan were fantastic!

Uusi Koti

4 months ago

Nate Flanigan arrived on time, explained all that he needed to do for our electric system checks, and answered all my questions. He was punctual, courteous and professional.
Musab

Paul

a month ago

Justin was excellent! He was very professional, with great communication and on time.

Mario Felder

4 months ago

My 35 year old radiator heating system was not holding a pilot light. Arrived on time with 40 minute prior call. Diagnosed the problem, replaced thermo control in a timely fashion, info to watch out for, emailed receipt and done.No complaints, happy with Justin's service.Mario Felder1/3/23

Eugene Miller

4 months ago

I had no current in an electric receptacle, so I called GEN3. The electrician, Robert Thompson, arrived on schedule. He traced the cable from the receptacle through several junction boxes to the service panel where he fixed the connection. GEN3 has skilled reliable workers on its staff.

Michael Eiseman

4 months ago

I currently have a contract for electric and HVAC. Brenden provided me with a free electrical inspection and worked hard to research how best to install dimmers for our LED high hats. Looking forward to getting a quote from Gen3 to do this work.

Anthony Antinore

a month ago

The estimate and sales process was excellent and Dave explained the different service options and tax credits in great detail. Would definitely suggest this company

Abhishek Bhardwaj

10 months ago

Jeff was extremely professional with his work. He was able to quickly diagnose the issue with the HVAC system and fix it. He was also very personable and nice to talk to. He explained what he was doing all through the process. In addition to that GEN3 have extremely good customer service and I highly recommend their services.

Chris A.

2 weeks ago

George Clanton was great. He was quick and professional and also easy to talk to.

Brian Clark

4 months ago

Updated: 2nd time using Gen 3 for a dead outlet. George was able to come same day and quickly identified and resolved the issue. Our outlet was back up and running within 30 minutes of his arrival. He also took time to explain the issue and tighten down other loose wires in the breaker box. All in all it was a quick easy experience.Thomas from Gen 3 was great! He was able to fish a wire in a already built duplex with minimal holes drilled and took the time to patch the ones he did have to make. He was professional and actually arrived a little early. The job was done as expected and a minor issue was resolved the same day with ease. Thank you to Thomas and the Gen 3 team for a job well done!

John Cammarata

9 months ago

Gen 3 has been and continues to be reliable efficient and reasonable. They contacted me to remind me of our appointment contacted me to let me know the technician was on his way, completed the job and billed me right on the spot. Mike, Brandon, and Ashton were all professional courteous and punctual. I appreciate their hard work and know you will too.

Alex Bender

a month ago

Extremely happy with the work. The technician/electrician was efficient and cleaned up after the job was done. Will do business with them again.

Talia Stein

9 months ago

I had Gen3 out to do routine maintenance on my HVAC system and they recommended follow up work. The tech said he would send a quote, but did not, and it took multiple phone calls to even get the quote. I finally scheduled the follow up, it was cancelled not once but twice (once less than 24 hours before, once about 30 minutes before the arrival window closed) and they refused to send a different tech out. I gave ample opportunity for them to address the issue, they could not be bothered to find a solution. Atrocious experience.

Charlene Smith

5 months ago

Rewiring a house for me. I have used their services in the best was very satisfied that's why I've hired them once again! Great job guys keep up the good work ? ?

Colin Mancini

9 months ago

Recently had Gen3 come out to our house for a pair of visits to do a variety of different electrical work, including water line grounding, GFIC outlets, running a separate line, and changing some of our breakers out. Evan was great, timely, courteous, explained everything very well, and did a great job quickly that we needed done. The only issue I had was after the first visit, they needed to come back for a second time, and despite being told I'd be contacted to schedule said visit, I never was, and I had to reach out multiple times to the company to get that scheduled; was at times very frustrating because we were hoping to have the work done prior to our move, but because of the delays and some lack of communication, it occurred after.I'd still recommend Gen3 and plan on contacting them if I need work in the future, I just hope they'll be more proactive in their communication and scheduling for follow up visits in the future.

M. Evangeline Berube

9 months ago

We needed to upgrade our electrical outlets, wiring, and panel in our very old home. Ed was PHENOMENAL, as was his team of Mike G. and Justin. Ed checked in regularly, treated our home with thought and care, and the team was punctual each day. He reassured us throughout the process that they could make the updates in our extremely old home. His team cleaned up our house at the end of each day and did a great job of removing construction debris and thoroughly cleaning at the end of the job. When finished with the job, Ed FaceTimed us so that we could do a virtual walkthrough as we were staying elsewhere. We would do work with the Gen 3 team again.On a side note, I wish that the initial receptionist who we scheduled with would have told us that we should not have the work done while we stay in the home ourselves. We have a newborn (which was information we shared with her) and she didn’t name that the construction debris and noise would not be suitable to the baby’s health. If you get this sort of work done, plan to stay elsewhere.

Maine Washington

5 months ago

My parents called on Monday with an emergency electric problem. Gordon the electrician came outThe next day in the rain.They neededReplacement outside cables, fromThe top of the roof down to thepeco meter box on the ground level.Gordon put all new cables,in theRain, and did an amazing job

Lisa Marie Middendorf

4 months ago

Generation 3 Electric (Aaron’s team specifically) has done multiple projects on our house, including rewiring, sprucing up outlets, adding and fixing interior and exterior lighting, and updating our box. Each time they come and do work, we are so impressed with their customer service and the work they do. They show up on time, are very warm and easy to talk with, take the time to answer questions, and do their work efficiently and with respect to the space of our home.Specifically, we've had one employee, Aaron, come out to do the scheduled work and he is wonderful. He explains everything he does and makes sure we understand what he did and are satisfied before he leaves. Highly recommend Aaron and team from Gen3.

Beth Bryant

3 weeks ago

The techs were on time and professional they answered all my questions and were efficient in every way and did the job in a timely manner will recommend to anyone needing their service

Joseph DiMaio, Jr.

3 weeks ago

Good overall experience. Their initial work needed could not be completed on the day of instsllation, but they came back and finished the job to my satisfsction.

Kim Reynolds

6 months ago

Jordan K. did a great job installing new outlets for us. Would definitely recommend Gen3 to friends, family, and neighbors.

Mariea Luminosa

5 months ago

Very professional and accommodating. I was lucky to get a same day appointment and my breaker was fixed in no time.I will be using them in the future and most importantly the price was right.

Quintin Rogan

2 months ago

Jordan Kuzowsky came out to diagnose an electrical issue. Was on time professional and explained the issue easily and layed out solutions. Def recommended.

Robert Curcio

4 months ago

electrical work: receptacle and switch circuiting work. Nate was personable and professional and found an ingenious way to perform the installation work without damaging my walls service was quick and efficient and I am a repeat customer.

David Ballenberg

2 months ago

We were very satisfied with the work done by Robert. I would highly recommend this company to anybody looking to have electrical work done in their home.

London Shafer

2 months ago

Jeffrey was on time, professional, and extremely helpful! Would recommend Gen3 to everyone for quality and competitive pricing!

Edmund Goppelt

9 months ago

Dave from Gen3 was excellent. I needed an outlet installed for a new dishwasher and a live wire rendered safe. He did both in no time and was fun to talk to. I have used Gen3 many times and found their electricians to be helpful and competent. Gen3 is my go-to electric firm.

Mert igci

4 months ago

George was great and very professional. He finished the job faster than I expected. One thing I can say it is not inexpencive but quality work.

Taifa Neely-Peterson

4 months ago

The guys were all super professional & very neat! I love that they talked me through the entire process! Kalupe & his partner were amazing

Katie Schrack

4 months ago

Chris did a great job. Diagnosed the problem with our light fixture and fixed it quickly. Very friendly and professional.

Yaya

4 months ago

Bill was fast and on time with the best service I ever had he knew what he was doing and was in and out I highly recommended this man for any work thank you ?

Alyssa Davis

3 months ago

Great experience! Same day appointment and super fast service for dimmer switch install and outlet replacement.

Larry Spaid

4 months ago

Richard Allen repaired my NEST thermostat and preformed a fine job.
I found him to be quite professional and a true gentleman.

Vas Litkewycz

a month ago

I was very pleased w/Cliff and appreciative of the time he took to answer my questions. This was our 3rd experience and, if needed, look forward to using GEN3 again.

Fraser Torning

10 months ago

Came out ahead of schedule and did an amazing job troubleshooting and resolving our issues. In addition to fixing a bad outlet and switch, Kevin from GEN3 wired and installed a front door camera, somehow without having to drill a hole in the wall.Seriously, if you have any electrical work needs, GEN3 is the best.

Tyler Haynes

10 months ago

The team and Gen3 was fantastic. Our initial tech came out and diagnosed the issue quickly. Two others came out the next day to fix it.It’s the middle of July and I had no ac for a few days. The support staff was helpful in getting the appointment set up ASAP. Well done all around!

Pablo Cerdera

10 months ago

Aaron was an absolute professional and very helpful. Communicative and clear every step of the way and really helped me figure out how to proceed when some unexpected problems showed up in my walls.Overall the work was clean, efficient, and well done.I will happily work with him again.

Beth

5 months ago

Installed 3 way and single pole dimmer switches, household surge protector, moved thermostat. Ed, Tyrell and Jacob were great!

Ken Campbell

4 months ago

Mike was knowledgeable and attentive. Did a check of my wiring made good recommendations , he also made me aware of other issues I had no idea about

Jaclyn Schrauger

a year ago

Evan came out today to fix some lights and outlet issues we were having. He did a great job and made recommendations for further improvements (replacing our panel, installing LED lights) but didn’t pressure me at all to make a commitment today. He even vacuumed where he had been working before he left! Definitely would use Gen3 again.

Benjamin Grablutz

3 months ago

Eric (HVAC) and Josh (Electric) were both extremely professional. GEN3 confirmed their arrival with pictures to let you know who you're meeting with. The estimates given to me were very clear with cost break downs for all the work proposed. They took the time to go over the estimates with me in person before sharing in email.Follow up 4/7/2020: I wound up going with GEN3 because their price was fair and their background was solid. Dan and Miguel showed up on time (and at the early side of the window) and got right to work. With the COVID concerns they were extra cautious, but otherwise what I would expect to be normal procedure. The large project of installing the new breaker box and related equipment took most of the day, they had to return a 2nd day to complete the remaining tasks but those were handled quickly. They took the time to correctly label all the breakers in the new box. They were friendly and professional and payment was quick and easy. So far all my new work has treated me well. I would definitely recommend GEN3 and would use them again in the future.2/17 update: after 3 years at my house it was time to get some more work done and as it so happens, Josh was the master electrician assigned to come out and walk thru my list of projects. Josh was super helpful in helping me understand what was possible and how as well as alternate solutions to my less feasible asks. The quoted prices came back quickly and seem reasonable for the work required. Still deciding which projects to move forward with but once again a pleasant interaction with Gen 3 and their employees.

Anderson Hedgecock

4 months ago

Chris from Gen3 was on-time, quick, and efficient with our electrical repair. I'll definitely use Gen3 again.

Derrick Stevens

4 months ago

Joshua was great, very friendly and informative and never hesitated to ask if I had any questions. A valuable asset to the company, thank you!

Abigail Strane

a year ago

Just an awesome experience with GEN3. We moved into our 1920s era home in 2020 and have worked with GEN3 to bring it into the 21st century. Aaron and Brandon just finished rewiring our home and remediating the old knob and tube. They were phenomenal! Always friendly, professional, and knowledgeable. They paid attention to our requests and made fantastic suggestions. The clean up was thorough. It took over a week to complete this job and they took great care with our home.I would also like to mention Josh who did the initial knob and tube assessment. He spent two hours with me and my husband and is a great educator. He prepared multiple quotes for us while we decided what we wanted and made the renovation much less intimidating.Highly recommend this business. Our home is safer and looks terrific with all the new lighting. I will call GEN3 for all future electric needs.

Madeline Julene

4 months ago

Cliff Everrit does an amazing job. Extremely professional and very friendly. We request Cliff every time.
Maria and Christopher McAvey

Mary Mitsdarffer

11 months ago

From our inspection with Jordan to the customer service we received to Scott's install- wow Gen3 did not disappoint. We were so happy with the quality of work done and how fast they were able to get our power back/ up and running!

Marjorie C

3 months ago

Luke was an amazing electrician! I had a noisy bathroom fan/light replaced with a quieter one and two basement fixtures replaced. He diagnosed the issues, did quality work, and cleaned up. He also helped me with a couple of other items for gratis. Really good guy who's really competent.Manny checked my electrical and made some suggestions for upgrades. He obviously knew what he was talking about and was respectful of my property. Would be happy to have him return.

Patrick Vares

8 months ago

Gen3 installed a 3 zone ductless split unit system in my south Philly row home. They did the 3 day estimated job in less than 2 and we're professional and courteous. Their team, lead by Eric, left my home cleaner than when they first arrived. I would absolutely recommend Gen3 to others

Michele TF

10 months ago

Gordon's excellent service put us at ease. He took care to evaluate the work we requested and offered suggestions. (Which we accepted--since they were more efficient and better looking!) We put off this work for such a long time for fear of the expense, but it was actually quite reasonable. Thanks, Gordon!

Scott Guetens

4 months ago

Dave was great. Super happy with his service and he was very quick and professional for a fair price!

Rin

a year ago

I have gotten both electric and heating work done by this company. Both I was very pleased with and the jobs that where done were excellent. I had to wait a little over a week to get scheduled for someone to come out which was fine for me because I rather get work done in my house by a company I trust. I was happily pleased with the end result done by the technician Justin. He did a excellent job with replacing my gas valve and got my home heater back up a running.

Jeff Gombala

a year ago

The worst customer service. We hired Gen3 to uninstall and reinstall our HVAC units to allow for a deck install.They had at least 3 crews come out all of which complained about the prior crews work. One crew even stated “this was a hatchet job”. We had no choice but to fire this company and hire another vendor to complete the work to get functional units and cool air back house.They left the units in a non operational state by first damaging the coil by braising the lines and then subsequently hacked the unit apart during a heat wave. They then came back with another quote to repair the damage they caused. Clearly this job was above their competency and expertise.They do not stand behind their 100% guarantee. Do not hire this shady company.

Terri Saulin

9 months ago

This is the second time I have used Gen3. They have upgraded my electrical service and repaired/maintained my HVAC. Each time, I got an appointment quickly, the tech was friendly, on time, efficient, knowledgable, took their time to explain what was going on and how it would be fixed. Pricing is competitive and reasonable compared to others in the market.They are an all around great company and I generally rely on them for their consistent service and solid work.

Nancy Berman

2 months ago

Just like all the staff at Gen 3 the company that hired him, our technician today, Evan, was polite, personable, totally professional and prompt.

Lance Moncrieffe

a month ago

Jeffery was prompt, courteous, knowledgeable and clear. An excellent job.

Christian Lusetti

2 weeks ago

We had some repairs to do. Richard was patient and explained the options available to me as I had some confusions.

Matthew&Jodi Luce

3 months ago

The team was great from scheduler to Manny, the technician. Up front, reasonable pricing and quality work. Pleased.

Joan Bell

3 months ago

Ashton was polite and professional. He took the time to explain the problem and what needed to be done to fix it. He gets 5 stars !!

Shaw Levin

3 months ago

Gordon was great. He showed up on time, was organized and could talk through the options for services. Thank you.

Molly Mulligan

4 months ago

Their team is top notch. Robert, Rome and Daood were professional, knowledgeable and kind. Can’t rave enough about them.

Chang Josh

a month ago

Sending the team late, saying things differently between examination team and execution team, charging fees in advance that are not refundable even I called off the service before started, impatient customer service.

Kate Tanita

4 months ago

Fast service with clear pricing - not the cheapest but we are very happy with the work. George was very professional and did a great job.

Richardson Dilworth

3 months ago

Brandon Ho did a great job: knowledgeable, fast, friendly and not a bad price (installing oven plug.

Doug stover

a month ago

Jordan was very professional and courteous, gave good electrical advise when upgrading my outlets!

Loretta Tague

3 months ago

Our HVAC tech, Steve Mascaro, is top notch. He was very kind, patient and informative in explaining everything.

Samirah Simms

10 months ago

Excellent service.Dave was on time, worked hard and did great work. Well worth the price I paid, and I had a lot of work that needed to be corrected. I'm able to rest easy knowing my electrical system is safe now.I'm so glad I called them!

Pauline Guglielmo

4 months ago

The tech was great, on time and the price was great. I'm having more work done by then in the spring. Would definitely recommend;

Brian S

3 weeks ago

Justin was great. Showed up in timely manner and quickly identified the problem and fixed it same day!

Megan O'Karma

a month ago

Evan has done electrical work for us three times now and we are always happy with the results. Thanks!

Alex Dakoglou

4 months ago

Rome and his associate were very professional and made some very good observations/suggestions on the condition on my HVAC system.

Widelene Desarmes

2 months ago

Justin was efficient in his work. Heat has been working wonderfully since the repair.

aaron williams

3 months ago

Gordon was knowledgeable, professional and friendly. He listened to our problem and told us next steps to resolve.

Avital Percher

a year ago

We've had a great experience with Gen3's services so far, which included replacing an HVAC system and water heater. Their centralized, responsive communication was a major stress reducer and was greatly appreciated.I always find it worthwhile to highlight how a company handles a mistake, and how they address fixing it. An erroneous measurement was made (happens) resulting in too big a water heater that would have required knocking off some door frame casing/trim... Our request to see if another model was available was taken seriously, went up the chain, coordinated, and solved in a matter of hours (small shout out to Andre O. and Cliff E. for this). Friendly team on all ends - Chris R. and John K. installed our air conditioner, Eric Z. and Steve M. did work on furnace.

sheila quarles

3 months ago

I called in the morning & Gordon arrived the same day & immediately went to address the problem. I could not get electrical power on one side of my kitchen. He was knowledgeable and corrected the problem quickly. I learned a lot & highly recommend him.

denise malloyl

a month ago

Always professional, knowledgeable and experienced in what they do! GENERATION 3 is the Best! Denise Reeves Malloy

Frederick Heyward

2 months ago

I would like to thank Dave for his expertise in fixing our outside lights. I look forward to working with him again on other projects.

Josh Trisdorfer

9 months ago

Matt came on time and was extremely courteous and professional. He quickly and correctly diagnosed an issue with my water heater and provided me a great option that will save me on some potentially costly repairs in the future. Would recommend Matt to anyone!

Taylor Williams

3 months ago

Have used Gen3 multiple times for electric and HVAC related issues. Manny came today for electrical issues- specifically dead transformer and quoted us on additional services for the future. Very professional and will use again

Nahal Berrios

a month ago

Pleasant and polite. Customer service is very important to me and Gordon was very professional.

Eugene Khandros

10 months ago

My condenser unit went out in the middle of a heat wave. They got a tech out to me within 5 days, which was faster than any other HVAC company near here. The morning of the visit, they gave a confirmation call and arrival time. Matt came on time, and fixed the problem quickly. Overall very professional and easy to work with

Michael Patterson

a year ago

I contacted Gen3 to conduct an evaluation for knob & tube wiring and the safety of the electrical system in my house. The technician arrived on time and was very thorough and professional throughout the evaluation. He was also very knowledgeable and was able to explain in detail the issues uncovered during the inspection as well as pricing to correct the issues found.I also used Gene's services to rewire my whole house and install new light fixtures. My technician, Ed, arrived on time throughout the project and kept me updated on the progress of the job and about any issues that came up. He was also friendly and knowledgeable. The project was completed on time and with no issues or complaints to speak of. I would definitely recommend Gen3 for any electrical projects, and will use them in the future for any future electrical projects in my house.

Joan Federico

2 months ago

Smart efficient service, I was contacted by email and phone to reconfirm, updated on precise arrival time of electrician.
Jordan was professional, pleasant, focused, answered my questions patiently, and did his job. He is a nice guy! Great job Jordan. I will request you in the future, thank you.

Richard McMenamin

5 months ago

From the estimate to the installation. Mike and Robert were professional, knowledgeable and friendly. I had an ev charger installed.

Kaitlyn Dobbins

a year ago

I requested a quote from Gen3 to replace the heating and cooling system in my nearly 100 year old house. They sent someone out within a couple days, and Scott did a very thorough evaluation of my home and needs, and presented quotes right then and there which was great for me because I hate waiting. The scheduling process was quick and painless, and everyone I’ve interacted with has been so professional and friendly. I already couldn’t be happier with my decision. I’ve had a lot of repairs done over the years (old house problems) but these guys are among the best.

Andrew Bruton

2 months ago

Matt Gatens did an excellent job inspecting and recommending HVAC changes. Very thorough!

Daniel Madoff

2 years ago

I have been using Gen3 for about a year now. I love this company. They are kind, professional, and they get the job done. It's really easy to schedule appointments. The owners and their technicians are awesome. For instance, Justin came to look at an issue I was having for which I had taken my TV off the wall. He identified the issue, described how we can fix it, and before he left, he helped me hang the TV back on the wall. He's what we call a mensch where I come from. Can't recommend these folks highly enough.

Vernelle Lowery

3 years ago

We had the BEST experience with GEN 3. Our technician Evan was so knowledgeable and experienced in what we needed to have done. He was just as pleasant, understanding and friendly. He gave us options on what we needed to have done. I would definitely recommend him to everyone who deals with GEN 3. The customer service reps, Lauren & Nicole were were equally helpful in the way we needed to do the financing aspect that fit our need. Thank you so much for a WONDERFUL team at GEN 3.

Natalie White

a year ago

Jordan was great. He came out expecting to just give a quote for a ceiling fan install. He ended up installing the fan and doing some additional work on our electrical panel, all in the same day. He explained everything and gave us quotes for each item separately, before starting. Thanks again Jordan!

James Duff

8 months ago

Worst contractor ever. If you want to waste your time and money on a contractor that will come out and do nothing, here's a perfect contractor. I told them I have condensation on my air ducts and what do the do but come out and say we don't do duct work so we can't repair your system. Bad communication with their service people to allow this and then charge me for not doing anything that I didn't know before. Terrible overall service, still trying to get the money they stole from me.

Amanda Huggins

9 months ago

I spoke wwith Britney when I called in and she was very nice and gave me a great idea of what to expect in my appointment. Mike was a great help and very understanding.

Ben Reilly

3 months ago

Evan from Gen3 came over to quote some electrical work. Was knowledgeable and professional and overall seemed to be a chill guy.

Ann Gilje

3 months ago

Mike J's expertise helped us tremendously to make design and planning decisions for our electrical remodel: Ceiling fans, recessed lighting, upgrading lights, evaluating problem areas. Mike was fantastic to work with. Thank you for your 5 Star service!!!!

Ian

4 months ago

Jeffrey was very helpful and made it simple to understand what was wrong with our system. We will be using Gen3 again in the future!

Charles Morck

a year ago

Did an excellent job of preventive maintenance on our natural gas furnace. Went above and beyond to make sure carbon monoxide was not an issue. I have had many different companies perform preventive maintenance in the past and I have never had anyone measure for Carbon Monoxide. As a home inspector I am very aware of the importance of this test.

Terry Gsell

a year ago

We only use the Gen3 team for our electrical needs at our house. The guys are always gentlemen and professional. Dave was great! He was on time and professional. He did a great job wiring and installing our additional sconces, and relocated an outlet to make room for the larger mirrors. He patched the sheet rock and cleaned up thoroughly.

emily perrotta

a month ago

John Y has been professional, and relentless at troubleshooting our radiant heating and boiler.

Andrew Scott

a year ago

EDIT: Gen3 responded saying that the work mentioned below was finished in 2019 and that the 3-year warranty is now expired. This is a lie. The work was completed Feb 2020, and they told me repeatedly that my 2-year warranty is expired (not the 3 year warranty that they claim to offer). It is frustrating that in this public forum that are willing to be deceitful about the warranty they offer.--------------------------------Poor customer service and work. Avoid at all costs. They make the scheduling and job seem easy, but there are tons of headaches along the way, which will continue into the future because of poor work. Some examples:Minisplit install: estimator insisted we could put condenser in narrow back alley, company balked for weeks about getting it on roof. One unit leaked because technicians did not properly install gravity drainage; company would not cover repair under warrant and instead suggested a $412 condensate pump. When I cut small hole in wall to inspect drain line, I found that the technicians had stuffed all their trash from the job inside the wall. Company did not file peco rebate on time, as they said they would; took over a year to resolve issue with company. Company took months to get permit for minisplits.Electrical work: electrician said he rewired a light to get it off knob and tube wiring; later discovered that he just slightly moved the fixture and it was still tied in to old wiring. On rough in work, a different electrician did not install boxes out from studs to accommodate drywall install.

Steven Rubin

2 months ago

Quality of the workmanship was excellent fir the installation of our heat pump, and cost was competitive.

Sydni Eck

11 months ago

When I asked for a reference I spoke with Brittany and she suggested her employer. We used GEN3 for our home, so when it was time to get my salon to get updated HVAC I reached out to brittany again. She’s been very upfront and honest and I feel confident in her and the GEN3 company as a whole. Thank you for always taking care of us!

Jacqueline Zavitz

4 months ago

Cliff Everett was great— flexible, knowledgeable, does professional work. Would hire again!

Michael McPhilmy

4 months ago

Installed new electrical panel for the house. Did not label all of the circuits on the new panel, so that other service technicians or myself could identify circuits within the whole house. Came back and corrected.

Bella Huygens

2 weeks ago

GEN3 was incredibly responsive and quickly scheduled a visit for my HVAC needs. They were professional, honest, and efficient.

Katherine D

3 months ago

John Y helped us resolve our HVAC issue, and was very professional and knowledgeable.

Spring Harrison

3 months ago

He did a wonderful job , explained to me what the job consist of, very nice ? thanks so. MUCH?

Steve Tenenbom

2 years ago

Jim and Branden were completely awesome! They love doing their work and are great at it. They helped me to run wiring in the most convenient spot. They were kind, helpful and courteous.I wish I could say the same for the manager who answered the phone the day before when I tried to get an idea of when the service would take place. A more compassionate manner would match the technicians who arrived the next day.

Mark Ruiz

a year ago

I recently used Gen 3, and had multiple interactions with them and in all occasions they were very professional and provided fair and clear pricing. Earlier today, Aaron and Cyrus came out to install additional recessed lights, including installation of new cans etc,. After the walkthrough, Aaron identified some potential issues to my original plan and very thoughtfully walked me through some potential options that would work better with the existing switching and wiring. He was very patient as I tried to solidify the plan with my spouse who was working and wasn't able to respond that quickly. With Aaron's advice, I ended up saving several hundred dollars and landed on a lighting configuration that I am very pleased with. Also, Cyrus was very professional and communicated well throughout and both of them were very keen to keep the work area clean by laying down tarps/coverings to protect the floor. Vacuuming up after as well was a nice touch! I will definitely be using Gen 3 for other electrical work and perhaps for HVAC!

Carlton Whittington

11 months ago

Stephen Baker was my technician today and I must say he was attentive, professional, friendly! I could not have asked for someone better to take care of the issue that I was having!!! GEN3 should feel fortunate to have him on their team.....Well done!!

Jesse Blitzstein

2 years ago

The entire GEN3 team was great. They quickly helped me through a minor emergency at an investment property with no heat, and they successfully installed a new radiator boiler within a few days of originally contacting them, despite a snowstorm! I was impressed with the high level of service and would definitely consider working with them again. I had been screwed over by a small-time contractor who disappeared, and the professional communication and timeliness of GEN3 was so refreshing in comparison.

David Birtwell

a year ago

Aaron and Cyrus from Gen3 Electric just did a great job installing an electrical outlet in my basement for a sump pump. In addition, I asked Aaron about remove/replace of ceiling fans, an issue I was having with a flickering light in a bedroom, and a ground wire that did not appear to be properly installed. He was very informative and provided cost estimates for the work should I decide to schedule a future appointment with Gen3. After the high level of service I received today, it is very likely I will. As a longtime Philly resident, I am no stranger to less-than-wonderful home service from companies and independent contractors alike. Gen3 was not like that. The service from Aaron and Cyrus today was great. Based on my experience, I would recommend Gen3 to anyone.

Lyndsey McCormick

2 years ago

Really enjoyed the service from Gen3 from beginning to end. Front office was responsive, proactive with communication, and followed up as soon as the job was complete to get our feedback. Mike J. did our estimate and walked us through several changes/questions in subsequent emails. He was excellent. Bill and Griffen were friendly and thorough in their work. There was some trouble in following the plan that we submitted from our lighting designer, but we eventually got the layout we desired! Overall, would highly recommend Gen3!

Caryl Rosenthal

2 months ago

Great first meeting for multiple electrical issues. Very happy with the service. A plus

Kim Brown

3 months ago

Great communication professional gave good advice on how to keep my electrical running up best and also very nice.

Anna Rubio

2 years ago

I had an appointment scheduled. I was contacted that they were having a very busy day-but they managed to get Matt to come out anyway. He fixed my kitchen outlets and put in a new outlet for me. He was friendly and thorough, and was finished really fast. Matt gave me several options but didn't try to upsell me at all. The price was a little less than I had guessed, and I feel like I have a new kitchen! Gen3 is the best in Philly! Thanks Matt!

Leigh Ann Benson

a year ago

I first called Gen3 on an emergency basis when my smoke alarms failed at once, and within an hour or two I had two techs at my home working to replace the system. I was very impressed with their service. They were professional and quick to respond. After that positive experience, I called Gen3 again to install new lighting fixtures--a pair of pendant lights in my kitchen and a chandelier in my bedroom. Evan P. did an awesome job. He was professional, friendly, and got everything working and looking fabulous in about two hours. Also, due an uptick in emergency calls, Gen3 had to reschedule my original appointment for two days later. And as a courtesy, they gave me a $50 credit, which was a very nice gesture. I will definitely call Gen3 again in the future.As an update, I have now used Gen3 three times. Today, I had Chris and Evan P. install a light fixture in a guest bedroom. This is my second time having Evan as my tech, and he is awesome! Very professional and friendly, and also efficient. Today, Evan and Chris went above and beyond when they identified a problem with my panel that I would not have recognized on my own. Despite that it was not part of my scheduled service, they took the time to fix the issue. I highly recommend Gen3.

Tom

a year ago

So, so experience tbh.While their technicians were nice and knowledgeable, I've been disappointed with Gen3's approach to servicing existing HVAC systems.On the other hand, I've had no issues with their electricians.I will say they are great when it comes to timely scheduling.

Clint M

a year ago

Gen3 exceeded my expectations. I hired them for a complete knob and tube remediation. I’m very pleased with the outcome. I was so impressed I signed up for the HVAC yearly checkup.Bill and Dylan went above and beyond each and every day. They were attentive, professional, enthusiastic, honest and friendly. I was really impressed with their attention to detail.Bill is a lighting genius. He had helpful suggestions along the way for Lutron caseta lighting arrangements. Now my home is smart and efficient.I highly recommend them and Gen3.

DM Gatto

2 years ago

Gen 3 recently updated my entire house and they did an excellent job. They were very clear and up front about everything from start to finish. The job took exactly as long as they said and came in just under the estimate. The crew Dan G, Luis D, and Dan C were delightful. They always kept us in the loop every step of the way and were very respectful of our time and space. I’m thrilled with the work they did and would definitely recommend them!Update: Gen 3 did some more work for us this week and as always it was a great experience. This time our technician was Tom and he was a joy to have in our home. He answered our many questions with knowledge and patience and went above and beyond! Highly recommend.

Dev C

2 weeks ago

Gen3 stands out for their professionalism and quality of work.

Emily Ashton

a year ago

The team from Gen3 has been fantastic all around. We had quite a few jobs to do and every person that came into our house was professional, knowledgeable, answered our questions, and exceeded expectations for the job. Would highly recommend Gen3 to anyone looking for electrical work!

V. b

a year ago

Ben was great to work with. He came on time and went straight to work. He answered all my questions. He gave me updates on the good and not so good. He was very professional. He still has more to complete but I'm very happy he has my heating system working better than ever. I've used Gen3 several times. I even recommended them to family who were very pleased.

Johnathan

a year ago

Everyone that I've ever worked with from Gen3 were world class. I've called over 20 electricians to get a sense of how they communicate with their clients and the overall quality they possess. Gen3 is on the higher tier of pricing however, it's GUARANTEED to be complete on time, done well, and they deliver what they promise. Great experience and have already referred them to countless people.

Chris Healey

3 months ago

Steve is smart, thorough, quick and did a great job. I highly recommend the company.

Brandon R

a year ago

Jeffrey W. was the technician that serviced my HVAC unit. Not only was he knowledgeable and on time, he was friendly and very personable throughout the entire visit. The work that was done was of top quality and this made me join the Gen3 Maintenance and safety club. Thanks again Jeffrey for your help.

L Wagner

3 months ago

Professional. Answer questions I asked without being condescending. Gave us several repair options.

Alison Hurt

5 months ago

I am a very happy customer. My gas furnace was not working. Technician came to my house. And solved the issue.

Judith Murphy

2 years ago

Aaron and Brandon were professional and explained what they were going to do each morning when they arrived. We had the knob and tube wiring replaced, the panel replaced, and various other things done. It took 5 days and they were efficient and cleaned up and patched all areas where they had to break through the wall. We hired them because they were recommended to us by friends and I think we made the right choice. The install coordinator and customer service team were friendly and helpful as well.

Gina Dawson

a month ago

Dan was great! Very friendly and got the job done well!

Stephanie Olson

2 years ago

I highly recommend GEN3 for all your electrical needs. From scheduling with Kevin over the phone to the actual work done was great. Brian S. Was our tech and he was so professional and helpful. He explained everything well and gave us estimates on everything. He didn't try to push us at all when we decided not to do some of the tasks, which I appreciate. The work he did was flawless and seemed reasonably priced. He definitely went above and beyond for us, even checking a few things others would have probably charged us for. We will be recommending them to others as well!

Todd Nothstein

2 months ago

The fellow who did our electric check up today was professional and well informed.

Jason Pizzi

2 months ago

Technician was Branden. Prompt, very thorough work, and great communication.

cyn h

2 years ago

From the initial call with the very pleasant and patient dispatcher gentleman to the visit from Evan , I couldn’t be more pleased! Evan was on time and very thorough. He gave me the quote in great detail and was diligent throughout the day. I work from home and am on calls all day long. Once we agreed on the scope of work, I fully trusted Evan to complete the work in my home while I worked. He did so quickly, quietly and without complaint. Once complete, he cleaned up the work area! Very pleasant professional and I will be requesting him for the next visit!! Thank you, Evan and the wonderful dispatch guy who worked with me to book the emergency visit!!

Adam Vigiano

a year ago

Jordan K came by today to install some lights and swap out some switches. He was prompt, professional, and COVID-conscious. He wore booties to protect the floor, wore his mask the whole time he was inside, and was great about explaining what he was doing and asking for input when there were options about how to install the lights. Gen3 has always been a great company to work with, highly recommend them. They have always provided a quote up front and never deviated from that price, even if it involves a little extra work.

Ellen Deacon

3 months ago

I got an estimate from this company recently. The estimator was personable, knowledgeable and responsive to my concerns.

genesis pimentel

4 months ago

Cliff came for an inspection of our gas heater and did a very thorough job. Would recommend them to others.

Christian Kauffman

3 years ago

We had a terrific experience with GEN3. They worked with us through many rounds of estimates until we came to a price and scope we were comfortable with. They were responsive every step of the process. We had two other contractors estimating the project and had trouble all the way with scope recommendations and responsiveness. When the work started Dan G and Miguel were professional, easy to talk to and communicated clearly what was being done and issues or questions that arose. They were both excellent to work with. I highly recommend GEN3. Full disclosure we ended spending more than we initially wanted but got everything we needed and had a good experience. We will use them again when the time comes for more services they offer.

Sil Bil

3 months ago

Chris did a great job in diagnosing and resolving our issue and he was most cordial. Thanks

Andrew Mead

2 years ago

I have a Ring smart doorbell whose battery seems to die faster and faster and time goes on. After many missed rings, I wanted to get the doorbell hardwired so I didn't have to worry about the battery.I just had Evan from GEN3 out and he did a wonderful job. He called on his way, walked through the process, gave me a couple options to pick from, and knocked out the work right right away. My home was left as clean as when he arrived and I couldn't be happier.The Ring smart doorbell is now hardwired and I can enable features that were not supported on battery mode. :)I'd recommend GEN3 and I'm happy to now have a go-to Electric & HVAC company to work with. Thanks again Evan!

Sarah Frew

2 years ago

Nov 2020: while it was unfortunate that I needed Gen3 to come back to fix a problem with the outdoor light installation they did a few months back, Tom figured out and fixed the issue quickly and efficiently. I was very pleased with how they resolved the situation.June 2020: I had a very good service experience with Bill today. I needed a good bit of rewiring done for my kitchen and back yard outlets and Bill found quite a few surprises along the way. He checked in with me continually while problem solving so that I was happy with the final result. He was also nearly an hour early, which was a pleasant surprise.

Michael Jang

2 years ago

Update 04/2021: Mark W. was friendly, knowledgeable, on-time, professional, respectful, and knew exactly how to fix my problem. I continue to be satisfied with Gen3.Update 04/2021: An HVAC technician (Eric R.) came to perform a bi-annual checkup before the summer. He was friendly, knowledgeable, on-time, professional, respectful, and knew exactly what he was doing. I continue to be satisfied with Gen3.The whole Gen3 onboarding crew and my assigned specialist, Matt, were great. Everyone with whom I spoke on the phone at Gen3 was friendly knowledgeable, patient, and willing to answer all of my questions and explain in detail everything about Gen3, the services that Gen3 offers, and the whole process of having a specialist come out, provide a quote, and complete any work.I received a call and text to notify me that my Gen3 specialist was on the way on the day of my appointment. This was so great and helpful. Matt arrived on time, was friendly, and listened to everything that I had to ask and say and answered all of my questions and provided his expert and honest opinion. He was never condescending, and I never felt rushed. He took the time to assess properly. It was clear that he is experienced and knowledgeable, knows how to do his job well, and is a practiced-hand, which was reassuring. Matt provided his quotes/summary very quickly, and Gen3 called to follow up on the visit quickly, as well.I am very happy that I chose Gen3. It is an efficiently-run and a modern, tech-forward company. I can hardly think of any business large or small that I have encountered as efficiently-run as Gen3.

Dana Levin

2 years ago

We are new homeowners (in a very old house) and we have already used Gen3 for a major electrical project as well as HVAC monitoring/maintenance. Travis has checked out our HVAC system and been super informative, which we appreciate because there is a lot for us to wrap our arms around. We also had Dan, John and Roger here for several days doing a knob and tube remediation. They were very thorough and shared a lot of information. And when we were in the process of negotiating on the house, Josh did the initial knob and tube evaluation then spent an hour on the phone with me so I'd have all the context my husband and I needed to make decisions. The office and dispatch team is communicative and professional. So overall, we've had very positive experiences with friendly, knowledgeable people!

Robert Duncan

a week ago

Efficient tidying up of last details from the major rewiring project. Excellent as always.

Josh Aronowitz

2 months ago

Evan Painter was incredibly helpful. He took the time to listen to my concerns and addressed each of them in a way that made me feel comfortable. I appreciate the attention and the service.

Tim Kerner

3 weeks ago

Bill did a great job trying to finish up the work and explaining everything

Vinny Parrella

2 years ago

I hired Gen 3 to install a bell for my sprinkler system. Evan was great! Courteous, professional and skilled! The job was form in a few hours and I can easily see the quality of workmanship. Would definitely hire again.Also, pandemic bonus: he was masked, observed social distancing and took great care of my home.

Zoey Toy

2 years ago

Aaron, Brandon, and John did a whole home rewiring for us. They were the best!! They went above and beyond and provided exceptional service. They were extremely professional and made sure we were happy with the work done and that we were informed throughout the process. There were several unforeseen problems in our house but they dealt with them all in stride and were able to find good solutions. They are also very friendly and all around good guys. Highly recommend them and the Gen 3 team.

Sue Serveiss

3 years ago

The customer service level is excellent at Gen3! Tiffany and Jessica were super friendly and helpful on the phone. It's so nice to deal with friendly and happy people--especially when they help you in an emergency.My technician, Justin Henry, was SO polite and nice. He had to come out a couple times for two different repairs, once even after hours, but he was always friendly and personable. He kept me posted on his progress and explained everything he was doing and answered all of my questions. He even put on and took off shoe booties each time he went in and out of my house. I was really impressed with that care! Thank you!

Dray Dray

2 years ago

Update 1: I appreciate the Management's efforts to resolve this problem. They posted a sign on door telling their drivers where they should and shouldn't park their trucks. This has help, when they listen.1st: Very inconsiderate employees! I live down the street from this place. They park illegally, blocking a water hydrant and curb crossing, Every Morning! They make it unsafe for children crossing the street. They leave their trucks parked up and down the street for days at a time. They park on the curb in front of residential housing. South Philly already has bad parking, now we have to deal with your trucks. They're really inconsiderate of their neighbors.

Jen Maguire-Wright

2 years ago

We’ve used Gen3 a bunch of times and they have always delivered. Their team is great at letting us know who is coming (with a picture!) and when and calls ahead with accurate ETAs every time. Brian has been to our house a few times and did another impeccable job adding a new outlet and running a bunch of unsightly cables through the wall to make our router less of an eyesore. Masks and booties were worn and I heard the vacuum running a few times as he worked. Everything was clean and better than how it was when he arrived!

William Hunter

9 months ago

We have been satisfied customers with GEN3 for many years. They have provided consistently outstanding and professional service and Dave C. in particular.

Emma Hobson

2 years ago

Gen3 is amazing. They are always helpful and honest. I have only had great experiences with their technicians. John Y. did an excellent job with the repair and went above and beyond to help us figure out what to do moving forward. I signed up for a membership during their first visit to my house and it is well worth it. If you own a house I highly recommend using Gen3!

D S

2 years ago

From my first call to schedule an estimate I was impressed by the customer service. I had both an electrical and HVAC assessment done. Brian came out the the electrical estimate. He was timely, professional and kind. He walked me through everything that needed to be done and explained how the parts worked in a way that was understandable to someone knows nothing about electric work. He explained what work was necessary and what could wait. I like the way this company provides its estimates; they give you options and different price points. My kitchen lighting is awesome; it’s like I’m really seeing my kitchen for the first time. Brian and his partner were great! I will be getting additional electrical work and HVAC work as well. Very pleased!

Alan Bakes

4 months ago

Rob showed up on time and once I showed him the issue he went straight to work. After he was done he walked me through everything performed and what was changed/updated. Thank you!

Chad Hooper

3 months ago

A great experience installing a wired smart doorbell! Gordon was the best

Lisa Rosenberger

10 months ago

Our installer Mike was friendly and professional and did excellent work. He took the time to explain what he was doing and answered all our questions. I highly recommend this company.

Danielle Burrows

3 years ago

GEN3 is the epitome of professional. From Josh, who assessed our home’s knob and tube wiring, to Kevin and Luis, who spent five days replacing it, it was a top-notch experience from start to finish. Service representatives Tiffany, Jessica, and Cyndy were responsive and reliable and made everything smooth and easy.Beyond the quality of their work, the GEN3 guys showed up on time, communicated clearly, and showed regard for our home every step of the way (covered furniture, cleaned up each day, filled holes nicely, were overall friendly and cool). With GEN3 you get what you pay for. They’re a 21st century company. There’s no “Is my contractor gonna show?” or “Are there hidden costs?” I appreciate how they let me know, via text, when electricians were on their way. You receive a photo of the electrician and a little information about them. It’s a great safety measure.We are thrilled to have a home that’s not only safe, but thoughtfully wired. Thanks again to Kevin and Luis and the entire GEN3 team for setting a high bar for other contractors and getting us off to a good start in our new older home!

Deidre B.

10 months ago

Dave from Gen3 is our go to for any question, repairs or upgrades in our 1920’s Victorian home. He is reliable and knowledgable. Would highly recommend

Gillian Murray

3 years ago

I had a great experience from initial inspection and estimate to work completion. Michael, who did the inspection, was incredibly thorough and really took the time to explain things to me. Dan and Ian were great. Dan was very communicative and kept me updated. He even sent daily pictures of the progress. Anyone I spoke with was incredibly professional and pleasant. I would use Gen3 again in the future without a doubt.Update 10/4/19: Ended up needing more electrical work and used GEN3 again just like I said I would. I didn't even consider using anyone else. Dave Cusson was very professional, knowledgeable and polite! I would highly recommend!

Daniel Higgins

3 years ago

I needed a full knob and tube re-wire and removal in a 1100 square foot row home in Philadelphia. After obtaining multiple quotes I was most impressed with Gen3 so I decided to use them and they did not disappoint. They worked with me on price, were well organized, professional and seemed to be the most desiring to do the work.To start their technician, Josh, that came out to do the quote was able to come earlier than expected, was super thorough and did a great job explaining everything.Gen3 was able to start the work in 2 days and finished within the expected time frame provided. The technicians, CJ, Mark and Chris, that did the work were also very nice, punctual, communicated with me everyday and did great work. I also had them install 6 recess lights and 3 ceiling fans. You can tell they take pride in the quality of their work and working for Gen3.I would definitely use them again and refer them to friends, family, neighbors and strangers.

Peter Newman

4 months ago

Great customer service. The technician was on time, polite and knew how to diagnose and fix the problem.

Catherine Hofmann

a year ago

My house was hit hard by a power surge. Jordan came out to assess the damage. He is very friendly, explained everything, and walked me through the process. I recommend GEN3 to anybody needing electrical or hvac work done on their home.

Jillian Eckert

a year ago

GEN3 is outstanding. I used GEN3 to rewire my home earlier this year and I am thrilled with their work. Kevin, Dan and the rest of the team were a pleasure to work with. They were professional, thorough and on time. I would highly recommend them!

Cyndi R (Pickle)

a year ago

I bought an old house that needed major rewiring and upgrading, and after a few estimates went with Gen3. I really appreciated the detailed breakdown and options they give you, and tbh I went with the cheapest one they presented and never got any kind of sales-y pressure to do more. Also, they 100% stand by their quote even if they miss something that makes the job more complicated (which happened in my case!)As far as the actual job went, Mike and his team were great. I didn't really know what to expect so I kind of just thought they'd show up every day and do work and leave. It was much more thorough and communicative than I anticipated, which was GREAT. Mike thought of a lot of questions/options along the way (not upselling, just asking preferences about outlets and light fixtures etc) and also pretty much every day gave me a quick rundown of what was done, the game plan for the following day, etc. This helps especially in the case of a major rewire because it inevitably makes a room pretty dusty and it's nice to know if a room is off for a night, and when I desperately needed the stove one evening Mike was kind enough to ask before he left for the day if I was going to use it and stayed a little later to have it up and running again even though they were in the middle of doing the whole kitchen.Great communication, honest, thorough, thoughtful, and really just went the extra mile(s). I hope to never have to have a major job done again lol, but am definitely happy with this company for future and hopefully smaller repairs/maintenance.

Evelyn Ulzheimer

4 months ago

Always such a great experience with GEN3! Professional and reliable.

Chrissey Barba

2 years ago

Excellent service and communication overall. I had several “deferred maintenance” type repairs to be done. Evan was extremely through, did a great job of explaining to me what the issues were and why they recommended various fixes (I.e, why a particular fixture had to be replaced rather than repaired). He also pointed out a few things to keep an eye on, but was very realistic about it - no pressure to throw in more than I was looking for. I had to schedule pretty far out, which was fine with me since these weren’t emergencies - but I’m confident in the work and feel that you get what you pay for. Would definitely use them again for any other issues.

Bastien Ornano

a year ago

We used gen3 a few times and we’re pretty satisfied until we asked them to service our hvac. They came to service it and told us we needed to replace the condenser ($600). A week later the hvac stopped working. They came back to fix it and another week later it stopped functioning again. They came back to look at it early November and they finally found the issue (after spending another $100). We were told it would take 2 weeks maximum to get a piece. Here we are a month later and still haven’t heard anything back from them. We spent thousands of dollars in less than a year and this is the kind of customer service we get..

Kathleen Barron

9 months ago

Dontae did a great job. Very professional, on time. He explained the problem and what was needed to fix it. Did the work quickly but took time to be personable. Very happy with the work and with Dontae

Robin Tama

2 years ago

I love the Gen3 model: they come to give an estimate, if you agree they start right then and there. Brian was a great tech. Completed everything quickly and professionally. The price was very good. This was my first experience with Gen3, I will call them again.

Brian Devitt

2 years ago

We needed to replace the power panel in our condo. William from Gen3 could not have done a better job and we are extremely satisfied in his work. We very much appreciated the meticulous way he completed every step giving us full confidence it was done right. He even took the extra time to install a GFCI on our deck that was not on his original work order. For as long as we lived in the city we used Gen3 and although every electrician has been good, William was exceptional.

Melissa Poorman

2 years ago

I was introduced to Gen 3 electric over the summer and had a great experience with Stan. When I had an issue with my porch light, I knew exactly who to call. The folks at Gen 3 got my scheduled right away and my guy Stan came through again. He was super prompt and also very informative about the entire process. They do really good work!

Alicia Porter

2 years ago

My house is a little bit of a fixer upper. I've had several technicians come out for different kinds of services the past year and Gen3 was by far the best. Fast, on time, professional. I felt very comfortable and at ease with having the technician in my home, and the work he completed (fixed an outlet and repaired the connection to another outlet) was superb! I have a couple other bigger projects that need to be completed and will definitely be using them when the time comes. Definitely worth the money.

augustine nguyen

2 years ago

I am very handy and do most of my own home renovation work, but I could not figure out some lighting and switch wiring problems. Yet Thomas from Gen3 was able to work through the issues efficiently, taking the time to explain the situation.Additionally, Gen3 had identified a safety issue with my main breaker panel during their initial assessment. Thomas read through the prior report, reviewed their pictures, and even went so far as to communicate with the initial person inspecting the panel to make sure the issues were fixed correctly.

Chris La Tempa

2 years ago

Josh T was fantastic—way above and beyond what we were expecting! He spent over 2 hours at our new home (for a free estimate), walking us through all scenarios and helping us troubleshoot various issues. He was thorough, communicative, and easy to work with. I learned a lot from him, which was much appreciated as a new homeowner. We’re still compiling options for our electrical projects, but I look at the 3 Cs: Competence, Character, and Cost. Josh was outstanding in competence and character! I’m still comparing costs, but if Gen 3 is at least somewhat competitive there, Josh will be our go-to!

Allemap Shaw

2 years ago

We have worked with GEN3 for at least a year. They have provided exceptional service on each project small or large: relocating outlets and switches, installing dimmers for the many switches, installing under cabinet lighting, reorganize the switches to better coordinate already installed lighting throughout the house, install four ceiling fans, assess the HVAC for better comfort and performance, install new ceiling light fixtures for a new home office, and more... It was easy to secure an appointment through their website. The office calls quickly to confirm and followup. We receive texts and emails to alert us when GEN3 will arrive. They are always on time! All of the technicians are kind, thoughtful, efficient, caring about our needs and provide helpful feedback to our questions. They are responsive, responsible, knowledgeable and organized. Thank you Mike J., Corey W., Eric R., Dan G., Miguel, Jon, Stan K., Dom P., Gordon C., Rob, Steve and Nicole and all the wonderful technicians, apprentices and staff!!

Jaeyoon Chung

a year ago

The technician Jeffrey was very knowledgeable and thorough. I am really glad that as a first time home buyer, Jeffrey took care of the issue very easily, professionally (and politely too). I would definitely use this business, hoping Jeffrey can help out again.

Brian Keith Thomas

2 years ago

Evan and his partner (Mike, I think??) were great. When they arrived, they listened carefully to our needs. They provided a reasonable quote on the spot and did the work immediately. They installed an exterior outlet, relocated an outlet in my kitchen, and installed a whole-house surge protector on our panel all in under two hours. They were super careful with distancing and wearing masks and shoe protectors in the house, and they left their work areas clean when they were finished.

Thomas Doersam

2 years ago

Stan was just here to give us an estimate for redoing the lighting in two bedrooms and our basement living room. Extremely impressed with professionalism and price and we hired GEN3 on the spot. They also came highly recommended by friends who have used them frequently.This is a follow up...all the work is completed and we couldn't be more pleased. Tom was the electrician that did the work and everything turned out beautifully. Tom even went the extra mile the second day and worked late to finish the job.

Naomi Rosenberg

a year ago

Wonderful experiences with Kevin and Dan. Hired to remove knob and tube and rewire our house. They were responsive with a quick consultation and quote and when Dan and his team came out to work on the house they were reliable, professional, efficient, and always very helpful offering suggestions. Kept the site clean and always friendly to have in the house.Cannot say enough good things; recommend without reservation.

Lynn Zikoski

2 years ago

The professional, John, who arrived was knowledgeable, courteous and described what the issues were that caused an outlet to short out. He gave me multiple options for levels of work to be done; and he replaced the switch, and the company will be updating/replacing my panel at a future date to bring it in compliance with the current code. High recommendation. We found out that we grew up in the same home town, and his dad was my childhood dentist! A bonus. John adhered to Covid safety protocols as well- masked, shoes covered and distancing.Update: Gordon came to install the new upgraded panel,(200 amp), repair three outlets and install an additional one outside and ground the system according to current code. They came when they said, worked diligently all day, and communicated well throughout the process. They adhered to all safety protocols and cleaned up after themselves. I will definitely use this company again if the need arises. I received a follow up call from the office, after the work was done to make sure everything was satisfactory.Update: Thomas M. Did installation of two light fixtures, a dimmer switch and upgrade of an outlet- yet another prompt, pleasant and knowledgeable member of the team.

Marissa Rumpf

2 years ago

Justin performed my first annual maintenance check on my natural gas heater. He made sure to answer all of my questions, and he asked multiple times throughout the visit whether I had any unresolved concerns. After I asked about air filtration options, I received estimates within a couple hours after my appointment.I've also had electrical work done by GEN3, and the staff were professional and competent. They pointed out work that would bring my house up to new building codes, explaining the benefits without pushing expensive products on me. I also asked for and received LOTS of estimates for additional work that I'd like to get done in the house (in phases).Very happy with all that GEN3 has done for me!

Itsamotherslife_

2 years ago

Osiris J was extremely polite and super efficient in his job. I loved that he came way before the time that was scheduled. He was super friendly and professional and quick, he knew exactly what he was talking about which I loved because it provides a sense of relief to know the job will be done PROPERLY. First time using this company as a tenant and I must say Osiris if perfect customer service was a person, IT WOULD BE YOU. Thank you for the service provided and because of you I will stick with this company and request you every time.

Nicholas Hattaway

2 years ago

The overall process and experience with Gen3 is what I expected of a premium company. I enjoyed the sales experience as options were provided to me to make sure I had exactly what I wanted and was comfortable with. Bill and his apprentice did a fantastic job with the work and it has me thinking about doing a few more projects with them. Would definitely use Gen3 again for my electrical work.

marlisa moschella

2 years ago

I have used them time & again, always everything you could want -- efficient, courteous, professional, and a great job. You can trust them and they do good work, stand by their work. Thank you so much! I call them for all my electrical and now HVAC & heating needs. You should also.

Trish Broderick

3 years ago

This is a great company to use for your lighting needs. We were so pleased with their professionalism and expertise. Evan Painter was excellent- capable, conscientious and personable. The customer service representatives, Tiffany, Jessica & Stephen, were also very helpful. When you deal with GEN3, you experience a company that takes the quality of its work very seriously. We strongly recommend them.

Oren Gershon

2 years ago

I don't usually write online reviews but I had a really great experience with Chris F today and wanted to share it. I reached out to Gen3 after having a bad experience with a competitor but Chris was super professional, able to explain my cooling issue to me, and creative about how to solve it. Went above and beyond to get a tough situation resolved quickly. It is hard to find great companies and contractors for home improvement projects but I am really glad I did. Thanks!!

Meagan Willits

2 years ago

I cannot say enough good things about GEN3! They were extremely professional and communicative, sent confirmations and reminders, and even texted me a pic and bio of my electrician before he arrived. It's some of the best customer service I have ever experienced with a contractor. On of top of that, they did a minor repair above and beyond what they were hired for at no extra charge, and their prices were extremely reasonable to begin with. I'll be recommending them to everyone I know and absolutely using them again in the future myself. If only every trade had companies like this!

Lawrence Fried

2 years ago

GEN3 is very professional, courteous and kept open lines of communication when there was a delay. Tom and Christian were very professional and did a great job with the work. They were very personable. I asked about a quote for another possible job, and they were able to do it without a problem. Will likely hire them for the next project. Would highly recommend them!

Ena Morimoto

2 years ago

Gen3 technicians were responsive, professional, and so very clean. They left our home they way they found it. Maintained pandemic protocols, and so very courteous. I would and have hired them for multiple projects. And I wouldn’t hesitate to recommend them to others.

Lynn McCormick

2 years ago

Gen3 was terrific - they got us scheduled quickly with no hassle. Our technician, John Yoemans, was absolutely wonderful. He got the work done quickly and professionally; one of the nicest and most competent service professionals we've had in our house!

Ethan Larsen

a year ago

Tried to get GEN 3 to do an estimate for work that I was hoping to get done. They asked if I had the flexibility to reschedule, I told them I didn't, so they rescheduled me anyway. Then they asked to reschedule the month later appointment. I just don't have the flexibility to keep rearranging my work schedule around them. It's taken 2 months to get to this point, who knows how long it would take to get the job actually completed, and if its not done right, you could be looking at a year to get any remediation done.

Danny Dagorn

2 years ago

Justin was incredibly professional and friendly. He helped explain my HVAC system to me and pointed out any services we may need in the future. The entire GEN3 experience was incredibly pain free as well from booking an appointment to billing. Will be using them again in the future.

Jennifer Stadler Lavon

3 years ago

John Y from Gen3 installed a dedicated outlet for us. He was professional and knowledgeable. Also, even though it wasn't in our original work request, he happily replaced an old ceiling fan for us with a new light fixture. Everyone else I spoke to from the company was also very professional. They were very communicative from the first time I reached out until the work was complete. All around great service.

Joyce Packer

2 years ago

I called and Evan from Gen 3 came out as 3 outlets in my basement weren’t working. Evan worked from 8:30 until 3:30. He was thorough, professional, on time, friendly, and Evan explained everything to me. I was given a price before he started working. Unfortunately, due to unforeseen issues with added on jobs. he will have to come back to complete the add on jobs. I can’t say enough about Generation 3 Electric. They are the best! Now my outlets that didn’t work, work! I highly recommend them.had a problem with my outside lights. I called an got an appointment for the next day. Unfortunately, a couple emergencies came up and jobs ran late. Both the office and a John called to let me know and gave me a chance to reschedule if I wanted to. John got here within the time he stated. He was friendly, Covid-19 prepared, and though it was the end of his day, he took the time to figure out my problems. John took the time to listen to me and explain what he was doing and why. Though friendly, John was also very professional. He gave me some options and let me decide which to go with, no hard sale. John also gave me his card, so if my lights continue to have a problem, he will come back. We both feel fairly certain he solved both issues,though. Call Gen 3 for your electric needs. Ask for John but if he’s not free you won’t go wrong with the other electricians.

RJ Bee

4 months ago

Manny helped us with an electrical issue. They were super responsive and friendly and helped resolve the situation quickly!

Aaron Glickman

3 years ago

We are very satisfied with Gen3 and would recommend to friends and family. We hired for a substantial knob and tube rewire, in addition to some other work. The initial assessment from Mike J was thorough and clearly explained. Kevin and Luis provided excellent service. They were professional, thorough, punctual, and clear communicators throughout the process. The scheduling and communication from Nicole and Lauren was clear and seamless as well.

Cheryl Richt

2 months ago

Very reliable and friendly service. We are always pleased with their work.

Devon Dietzel

4 months ago

Chris was great! On time, quick and communicative! Highly recommend!

Bruce Frausto

4 months ago

Chris arrived on time, gave me great advice and provided accurate pricing.

Dan Drecksage

2 years ago

Tom of Gen3 Electric did a great job with a quick replacement of a kitchen ceiling LED light which was under Gen3's warrantee. Tom also did some preliminary diagnostics for a range hood lighting issue, and has already sent me quotes for review. A great experience, happy to see Tom next time. Thanks!

Jessica Johns

a year ago

Mike M was awesome! Came out and replaced my ceiling fan and even helped secure it since the last one was apparently just hanging in the ceiling. Caught some issues in my panel and took the time to educate me on them. And didn’t make fun of me when my non-working outlet was just a switch in the off position ?. Cyndy in the office was super friendly as well! Definitely recommend GEN3!

Di Pastor

3 years ago

I highly recommend Gen3 Electric. I came in contact with at least four of their electricians. All of them were extremely professional and thorough. They came out on two occasions. One to assess our amp service. We ultimately signed on with this company to upgrade to a much needed 200 amp service. I also called for an emergency service call. They came out the same day (for a fee). Although the prices may be higher than other electricians, they do have the resources for emergency service (which we needed). Mark, Dan (and his install associate) and Brian were excellent. I will definitely use Gen3 Electric again. They were organized, efficient and left the space where they were working clean. Thank you Gen3 Electric!

Michael Allard

9 months ago

This review for expert handling of a/c repair is overdue !Gen-3 installed a new HVAC unit in our home in January and due to extreme cold outdoor temps was unable to test the a/c at that time. We had no problems at all with the heat but we needed to schedule a follow up in the spring because the a/c did not work properly.Several techs needed to be dispatched to troubleshoot the issue but it was eventually resolved by the skilled professionals at Gen-3. Dave, Brian and Del all spent time in our place over 2 days working hard to identify the problem, which Del eventually did identify and fix on day 2. We thank them for their diligence as well as for being friendly, respectful and tidy while in our home.Gen-3 also delivered, installed and later came back to pick up a portable a/c unit for us to use in the interim since hot temps were already on the way.The follow up appointments, including the one to pick up the portable unit, were made with respect to timing and our schedules by the competent and professional office team. Thank you Arianna , Andrea and especially to Cindy since Cindy was the one who worked with us the most !you guys are all great !

Dana Cliggett

3 years ago

We've worked with this company a few times over the past couple years. Aaron Davis was hands down the BEST technician we've worked with. We were in the middle of selling our place after being relocated out of state for my husband's new role. Needless to say it was very stressful, but Aaron was very trustworthy, knowledgeable and accommodating throughout the whole process of home inspections. He sent pictures and detailed follow up emails of the work he completed. We can't thank him enough!!

Jennifer Kapelus

2 years ago

Brian was great! Very knowledgeable and answered all my questions. True professional! He fixed our outlet that burned out and explained what probably happened. He also gave us an estimate on a few other projects we will be using Gen 3 for in near future.

Caroline Goodbody

a month ago

Brandon H was great! Richard Allen has been helpful, knowledgeable, and polite every time he has come. George Clanton - 5 stars.

Thomas Motto

2 years ago

Really professional and easy company to deal with. Always got back right away, were on time with every aspect, and make use of a good website and not having to rely on back and forth phone calls or hand written invoices and such. Mike first came to our house an helped map out recessed lighting that would work best as we did not have an exact layout we wanted and also found ways to upgrade our panel and improve its safety without having to replace the entire box. Osiris and Dan were the electricians that did the work and they were very professional and answered any and all questions I had. I honestly was not expecting to be impressed with an electric company, but was, and would highly recommend.

Jed Mecham

a year ago

Along with a separate issue, we needed an outlet installed outside (were sick of running the cord for the weed eater through the backyard screen door). Mike came out and installed the outlet in short order, plus replaced the porch light fixture. Everything looks amazing and works perfectly! Plus, the outlet is protected in such a way that even if we get some major storms, we will be ok. We are repeat Gen3 customers already, and based on this experience, will continue calling the folks at Gen3 Electric whenever we have any electrical issues.

Mike Adam

3 years ago

Chris was wonderful this time around! Never had him specifically come out to my home before, but he was stellar. I've used GEN3 on numerous occasions and have never been let down. They really value you as a customer, have reasonable prices and do great work. They care about the job they're doing.

Jacqueline Soegaard

3 months ago

Jordan did a great job with our ceiling lighting installation!

Kevin Klause

3 years ago

I have used the services of Gen 3 for over 10 years, both at my home and business, and have never been disappointed in any work they have done. Most recently, I spoke with Lauren and Nicole about scheduling a visit to replace a light fixture, and that day Stan arrived to assess my problem. He made some great recommendations and soon had the job complete. The people at Gen 3 never disappoint. They are not happy until you are happy.

Lisa Richards

2 years ago

Have an appointment scheduled for recessed lights installation . I am sure the work will be top notch.The job was completed one week later at Brian's recommendation for the type of recessed lights and how many needed for the size of our living room. As anticipated we were pleased with our service and we love our living room lighting!Thanks you much GEN3!

Lauren Freney

4 years ago

GEN3 was able to schedule me an appointment right away to install two flush mount ceiling lights. They had great communication and reminders; the technician called ahead and showed up promptly. Marc Green did such a fantastic job, he covered and protected everything and finished the lights so quickly.

trish kelly

3 months ago

Justin was great. He was on time, polite, and professional.

Frank Bianco

a year ago

They canceled my appointment without even looking at the job for all new work with new framing and complete rewire where everything is open and easily accessible. You’d think this would be a home run job to them but instead they opted out after setting an appointment and again not even giving me the courtesy to take a look at the job. Assuming they google mapped the address saw the area and this was the real reason they declined the job. They completely wasted 3 days of my time to try and find an electrician to do the work.

M&S Rentals

4 years ago

Very pleasant and professional experience from the initial meeting with Josh T. He promptly quoted the job. Heather and Stephanie were Amazing friendly courteous and professional. They promptly handled the permitting billing and scheduling the job. Finally today Dan and Evan were the icing on the cake they were very friendly and gave us time frame for the completion of installing 3 electrical boxes and a service line. They completed the job as advertised cleaned up and insured that they explained the entire job pointed out all the item completed. Great job guys we will use your company again soon!

Benjamin Haus

a year ago

UPDATE: After writing this review, Gen3 management contacted me and our experience improved. I'm increasing the rating because they were apologetic, communication improved greatly, and they got a crew out to make our system operational.-------------------------------We contracted Gen3 for the relatively large job of replacing our furnace and installing AC throughout our home.As the installers were packing up they let me know that the air-handler they installed in our attic was not working and that someone would be in contact with me later that day or the next day.No one from Gen3 contacted me for 5 days despite me contacting the office multiple times.Eventually an appointment was schedule to fix the brand-new equipment they installed for the 8th day since the installation crew left. That appointment was cancelled last-minute and reschedule for 11th day. On the 11th day, no one from Gen3 showed up.In addition to all of this, the attention to detail with the installation was poor. I never would have written a review of a local business about these things alone, but in combination with the other issues it paints a clearer picture of what to expect:- One of the ceiling vents isn't flush with the ceiling- In multiple rooms the installers left blue-goo (I'm assuming leak detection fluid) drips down the wall, on the baseboards, and puddled on the floor. By the time I noticed this the baseboards were stained in multiple spots and needed to be repainted.- They managed to gouge one of the plank of a brand-new floor that we had installed on one of our rooms two weeks prior.The sales consultant we worked with before the installations was helpful and responsive, so we had had high hopes of how this job would go. Unfortunately, the reality is that Gen3 is irresponsible and unresponsive. The lack of care, communication, and proactive efforts to make this situation right is bad business, disrespectful, and is at this point insulting.

Nick Fabritiis

3 years ago

Recently had the pleasure of dealing with Gen 3 over the phone and Evan P. in our home. Evan was very professional, and respectful of our home and safety during the COVID crisis. He worked with me in explaining what would need to be done to accomplish what we asked for versus some additional work he suggested we do. Additionally, he was flexible in doing some additional work I thought of midway through his job, like installing our nest camera outside and running an additional coax outlet than we had planned on. Everything looks great, and we're very satisfied with the work.One more thing I really appreciated. Evan was very upfront with what he was and was not comfortable doing. We had originally planned to run a wire behind a feature wall which is tiled, and rather than go ahead and run it, he let us know he didn't think he would be able to cut the tile, and worked with me in finding another area to run the wire to accomplish the same end goal.

Frosted Fox

3 years ago

We recently had Evan from Gen 3 electric do some work adding LED lights to our shop. The work was great (we are so happy with the new, shiny look of our store front). Evan was super nice, friendly, and very easy to chat with. He was on time and did quick work. As a woman owned business, sometimes it can feel like contractors are talking down to us, Evan was not like that at all! We also worked with Jessica and Tiffany who were very nice and helped schedule all the work. We will definitely be using them in the future for our electrical needs.

Jenn Wong

3 years ago

Jim and Scott did a very thorough job of installing our two wall units. Very knowledgeable, courteous and a pleasure to have worked with! Travis later came back to fix a couple of things and clean another wall unit (installed by a different company) and he was excellent as well!

Nadine Basri

3 years ago

I've used Gen3 twice now and have been so impressed by the service each time. They seem to really have the logistics down - booking, payment, etc. It's all very smooth and it makes it much easier. They are incredibly considerate about your time. They called to let me know that they'd probably be arriving toward the later half of the two hour window they gave me. Every staff member I worked with was courteous and professional.

Harry Sanabria

2 years ago

Fantastic! That's how I would explain my experience with Thomas M. as the installer. Gen3 was great w/ their communication, but scheduling was meh a lot of room for improvement there. My 5 star rating is based on the work of the installer, his commitment to get the job done, and attention to detail. If you get Thomas as the installer your in for a great experience! He was on time, cordial, ensured I was informed throughout the process, completed the job ABOVE my expectations, and cleaned up after himself with x fine tooth comb. HIGHLY RECOMMENDED!

Nicole

2 years ago

Generation 3 is a great company. While you can probably get similar services elsewhere cheaper, the quality of Generation 3’s work and their professionalism is worth the money you pay. We have used their services in both of our houses and we have no complaints. Their tech Mike is particularly awesome.

Sam Franklin

2 years ago

(2.5 STARS) We used Gen3 for a knob and tube rewire which cost 14,500. Using Gen3 was initially a good option for us as they offer financing options and have a reputation for good customer service. We really liked the electrician (Josh T) who came out to evaluate our knob and tube wiring and quote the job. Unfortunately, the workmanship of our technician was so poor, I regret having hired Gen3.The electrician we were assigned said he had worked 15 days in a row which could explain the lower quality work. We did not agree to very many add-ons/upsells on the first day of the job which frustrated the electrician because he was a top sales performer for the previous month (why would you tell a customer that!). The electrician explained that he had a daily quota to meet and only had 7-7.5 days allotted to complete our work based on the job price (Not a good value at $2000/day). He left without connecting our furnace, porch light and living room outlets or cleaning up. When we contacted him directly, he told us he would have to come back on his own time on a Saturday or we would have to wait until January(with no heat!). We contacted Gen3's office and they promptly provided a solution and a supervisor (Kevin D) came out to finish the job by the end of the week. Gen3 did meet my expectations on their customer service which is why I would rate my overall experience at 2.5 stars, as opposed to 1 star.

Lindsay Mauck

2 years ago

Honestly Travis was a delight to have around the house. He was friendly, on time, and kept us in the loop on the repair process. Plus he was nice to our dogs. We've been very happy with Gen3 overall and will continue to use them!

Lia Valencia Key

2 years ago

Follow up my minisplit was leaking a Gen3 did such a great job getting a Tech out. Justin the tech was very good with AWESOME customer service.I had heating and Cooling systems installed by Gen 3. Great company/ team to work with my HVAC technicians Jim, Jeffrey, Liz, & Nicole are amazing to work with very professional, super respectful of my house, efficient, finished the job exactly on schedule. Any concern I expressed Nicole and Debbie did an awesome job taking care of making sure I was truly treated well.Customer service representative Lauren was absolutely delightfulI will definitely be hiring Gen3 again very soon

Dennis Pilsits

a year ago

Called Generation 3 Electric due to an emergency situation. This is my first time using this company. Spoke with Cindy who was very sympathetic and helpful - she had someone at my place in less than an hour and a half to review the situation. Their technician, James, came back a second time to do a more thorough analysis of the problem and we identified a number of issues that needed to be resolved. I ended up hiring them to install a new electrical panel and new breakers within my condo. Corey and Stephen did an excellent job and were very friendly, knowledgable, professional and thorough - as has everyone I've dealt with at Gen3. I have another wiring project that I intend to hire them for and would definitely recommend them to clients and friends.

Kaitlyn McDonald

3 years ago

Recently, Justin came out to inspect my furnace and install a new thermostat. He was really helpful and explained a lot about my system and the tests he was running. He answered all my questions and provided some estimates for future work I’m thinking about doing without pressuring me to do it ASAP. Gen3 was also super responsive throughout. I talked with Tiffany and Jessica, both before my appointment and afterward. I even got an email with a photo of Justin before my appointment so I’d know who to expect at my door. I loved how responsive this company is and will definitely return to them for future electrical or HVAC work!

Tiffany Ford

2 years ago

I used GEN3 following a home inspection where I was advised to have an electrician come out to take a look at a few electrical items uncovered by the inspector. Josh, the electrician who came to our home, was AWESOME! Super friendly, knowledgeable and considerate. He was also amazing with our 3 pets! I’d recommend GEN3 to anyone. Incredible service and from the coordination to the moment they left our home.

Leah Workman

a year ago

Dave C. came to the home my Wife & I are renting. Dave inspected & We we're informed that the whole boiler needs to be replaced & nothing is up to Code. Dave reached out to the proper ppl to get the job done!!! My Wife & I are extremely satisfied with Dave's expertise & Dave wasn't here just for his pay. Dave was concerned about Our safety!! We really thought Dave was a Supervisor ??

Clint L

a year ago

Again fantastic experience. One review is not enough.I forgot to mention that Bill literally saved me hundreds of dollars in the end. On top of that he also saved my home and my life.While rewiring my 1911 colonial revival home, Bill came across an inconspicuous light fixture backed by knob and tube. Little did we all know that the fixture was actually concealing a gas pipe termination. At some point that pipe powered a gas light fixture. Who ever terminated that gas pipe in the past set a ticking time bomb.While rewiring the old light chandelier, Bill smelled a rush of gas. He reacted so quickly and courageously. Bill instinctively ran into the basement and shut off the gas line, all the while putting himself at great risk.Truly a selfless act. Words can not express my gratitude.As a bonus, he also brought to my attention a potential water leak. While fishing a wire Bill noticed a pipe in the ceiling that was strangely put together. Had he not called me I would be dealing with costly water damage.Bill went above and beyond. He truly cares about his craft, his team mate and his clients. He takes a project and owns it.

Kiasha Huling

7 years ago

John B from Generation 3 came out today and installed two light fixtures for us. He arrived promptly. Got set up and got to work! In no time flat he's finished the job, cleaned up and discarded the trash. Absolutely seamless.Generation 3's schedulers were phenomenal in schedule convenient times, confirming via phone and email. Payment was a breeze as well.Good service providers are getting harder to come by but John B and Generation 3 were well priced and provided stellar service.

Victor Filoromo

2 years ago

I had Osiris and his assistant John out for a core rewire project in June of 2020. We needed to take some of the pressure off of our knob and tube system, but didn't want to do a full knob and tube rewire. The core rewire was an efficient way to move forward.Osiris and John arrived on time each day and completed the work in a professional manner. I have hired some plumbers, some handymen, some roofers in my time at this home, and it's been a bit of a mixed bag. Gen3 is hands down the best service provider I've hired in my nearly 4 years at this old home that needs some care from time to time.Frankly it looked like Osiris and John weren't even here - besides some small patches in the walls that I need to paint, you wouldn't even know there was a major rewiring project completed at this home. Cheers to Gen3 and their team, and thanks to Josh T. for providing a thorough estimate and explanation of the work before starting it.

Julia Cadwallender

3 years ago

We had Gen3 come out to install three ceiling fans and fix a wiring issue on a chandelier. Everybody we interacted with was so professional and courteous. Tiffany in the office was very helpful on the phone for scheduling. When John Y came to our house he was immediately warm and helpful. I was most impressed that he paid attention to little details. Most technicians in my experience refer to rooms by location in the house (that room in the front, etc.) but I really appreciated that John referred to the rooms by my kid's names. Little touches like that made me really comfortable having him in our home. He did great work and we will use Gen3 again.

Tom Williams

2 years ago

Really great service. We haven’t had the best of luck with contractors but gen3 (we had Brian) are supper efficient and professional. They came to hardwire our doorbell and add an outdoor outlet. Really helpful and explained everything. Did the quote on the spot and the work right away. Price wasn’t too bad but for quality of service it is well worth the workmanship and piece of mind. Thanks Gen3, we will definitely be in touch for some other work we have planned..Just as an update, we had Gen3 back for more electrical work (this time to fit a ceiling fan), done by Jon Pucci. Great service once againAnother update (19-March-2021) hade Gen3 back to install 2 light fixture boxes, this time by Matt. Again, great service, in and out in 45min and good work.

Daphnie Mongerard

4 months ago

Jeffrey was a great and really informative about what was going on with my HVAC system. Thank you!

D K

4 years ago

We are more than satisfied with the work done. Dan and Even were great. They had a lot of work to do and finished it all in one day. They were well organized and formulated a plan and executed it flawlessly. Kudos to the both of you for your professionalism and constant communication throughout the process. While the company was a bit pricey, the quality of work was worth it. You can not tell where they cut in to run wires. I wouldn’t hesitate to recommend them or use them for future projects.

Ellen Babb

3 years ago

Rob Z was extremely professional, friendly and informative. I received my estimate in a very timely manner and will be using Gen Z to get mini-splits installed in my home. Am very excited!Steven S., Jeff W., Eric Z., and Oussama were the techs that came in and installed the Mitsubishi ductless air conditioning system in my second floor.they were on time both days, worked very hard each day, were very professional and courteous. The job was done in two days and they cleaned up as if they were never here. EXCELLENT WORK!I won't be going to any other company besides Gen 3 for the superior service they perform. Their customer service reps are also excellent and very helpful.Thank you, Gen 3!!

Secret Acer

9 months ago

Rob came down, he was very friendly, went through all the steps of what to do next. Gave us estimates. Overall, great experience and looking forward to the next step with these people.

Jillian S

4 years ago

Gordon was excellent and got the job done quickly. He asked questions regarding our preference along the way and took time to explain everything to us once he finished. Would definitely recommend this company!Had them back again to do more work, Jon was also great. Highly recommend this company!

Alexandra Crooks

3 years ago

I had a great experience with GEN3! I called for help with a flickering/buzzing light switch. Someone immediately helped me to set up the appointment easily and efficiently. They kept me posted on the anticipated arrival time. Corey W., our technician, arrived promptly. He was friendly and professional. He had the problem fixed in no time! Would definitely recommend to anyone in the Philadelphia area looking for an electrician.

Ellen Bryer

3 years ago

We had a partial knob and tube rewiring done by Dan G. with help from Jon R. and Miguel N. The whole experience was outstanding -- they were very thorough and spent a lot of time talking us through the options. They clearly worked hard to minimize the wall patching needed. The city inspector told us that the grounding rod they put in was beautiful. Overall, we had a great experience and would highly recommend going with Gen 3 for a large job like this.

Beth Davis

3 years ago

John Y did a fantastic job. He called on the way to let us know approximate arrival time and was prompt in arrival. John surveyed everything that needed to be done and was thorough in his work. After his survey was complete, he communicated clearly and in lay man’s terms as to what needed to be done. John was honest in his assessment and provided advice on the urgency of some projects and available time for other projects. Gen3 will be our go to when we need work!

MaDaBr14

2 years ago

We had Thomas Mulvehill do a fantastic job at our home today. We had 4 light fixtures replaced and a new direct line outlet put in. He was very professional and did a great job on all of the work. The lights look great and he cleaned up all of the mess. We'll be using gen3 again for sure.

Kate Wilber

a year ago

I use GEN3 for all my electrical needs. My latest update was to relocate the electrical outlets in my master closet and install a new light. Evan was great, did everything I needed and my new master closet is amazing. Scheduling was easy with Jessica and Nicole and they even worked around some travel woes (cancelled flights due to thunderstorms) on my side. Next project is to replace my builder grade lights throughout the house and I'm going to be calling on GEN3 for that too!Most recently used GEN3 for some repairs to my recessed lighting in the basement. Mike was super fast and efficient, everything looks great.

Taner Ulke

3 years ago

My experience with Gen 3 was a positive one. Aaron and his team were all helpful, respectful and willing to put in the extra time to troubleshoot unexpected issues. (None of us expected a out-of-the-box fan from a reputable company to be defective.) Overall, I was really pleased with the crew's professionalism, kindness, and relaxed manner. I would definitely hire Gen-3 again.

Lydia Jones

2 years ago

Dave did an exceptional job at my home today. He did a ceiling fan, a dimmer, closet light, plus a dryer outlet.(I'm drying my clothes now) Dave was fast, courteous, he cleaned up behind himself. I also joined as a service member. Gen 3 Electric has a new customer in town. I will get the rest of my home done with Gen3. Also the price was amazing. I will request Dave again because he does a good job and answers all your questions.

Justin Spike

3 years ago

I am typically not one to rush online to write reviews, but felt compelled to do so after working with Brian Schied. We recently purchased our first home in Penn Valley, and while we did not have significant electrical issues, there were a series of minor safety items that came up during inspection that had to be addressed. We also had some aesthetic items and preferences that we wanted to discuss.Brian could not have been more helpful and professional. He did a fantastic job of making me feel comfortable with the various work items to be done by taking the time to explain the issue and process. The pricing and work to be done was laid out very clearly and provided comfort that we were working with a true expert. For someone like me with little knowledge and experience with electrical issues, nothing could be more important.Brian also did a great job of outlining some other items that we should be considering without being overly pushy or salesy. While we may not move forward with all recommendations, it was more than helpful to have options presented.Brian was most importantly a nice, patient guy, and I look forward to continuing to work with him.9/20 - Have had additional work done at the house, this time with the help of Aaron and Luis. Both were extremely professional and helpful! I look forward to working with both of them again.

Yoly Teran

a month ago

The work was professionally done and the crew was beyond nice and professional.

A Nik

3 weeks ago

Reckless driving employee. Be careful on the roads

Steph Chan

2 years ago

Reposting a deleted review - accidentally left it using the wrong email address!They are booked out several weeks in advance, which, while it is inconvenient for me, speaks to how popular they are. I have used Gen3 several times over the last few years and have found them to always be very responsive to inquiries, always on time, and always communicative. I dont find that they'll charge unnecessarily and they seem to always be fair with their assessments. For example, a few years ago, I asked for a technician to come out and fix a ceiling fan install from the year before. When he came out, he fixed it, but did not charge anything for the fix.With this most recent install, I needed an overhaul of my electric system, which was old, out of date, and sad. Aaron was on time and FAST...had everything done in about 5 hours.Also - online booking! Huge plus.10 out of 10, would recommend.

Richard Griffith

3 years ago

I recently had some major work done on an antique home that was recently purchased. The previous owner did a poor job of installing and maintaining the electrical box, wiring and even the meter. The combination caused the power to go out when it rained. GEN3 was recommended to us by a neighbor who said that a number of the old houses on the block were very pleased with the work GEN3 performed.We contacted customer service about an estimate and were quickly given an appointment with a detailed estimate. Jessica and Cyndy were in constant contact with us and the electricians arrived right on time.This was not an easy project, nothing in an old house is, but Aaron Davis and Jose Galabiz worked diligently to fix our problems and could even explain it to someone like me. I could hear Aaron and Jose talking about the repairs and it was always related to the best option for the house.The finished product was very professionally done and they left the house perfectly clean. I received a follow up call from both Cyndy and Aaron to check on the job. We could not be more thrilled with GEN3 and owe the neighbor who recommended them a debt of gratitude.

Alex Brenard

2 years ago

Both Mike and Rob came to my property to offer electrical and HVAC related estimates for work I needed done. Mike is a master electrician and lives up to the name 110%. His honest assessment of my needs in the home were so much appreciated. Rob offered his guidance on installing central A/C and heating in the home. He was also thorough and thoughtful in his work. I will definitely keep working with Gen3! Big thanks to both Mike and Rob!

Anita Loveland

3 years ago

This was our first experience with GEN3, and we could not be more pleased. Nicole, our customer service representative, worked with us to schedule an appointment that met our needs. She also provided us a quote for an annual maintenance plan, and addressed any concerns that we had regarding COVID-19 safety precautions. Justin H arrived on time and did a great job with our spring AC tune-up. He was personable, explained what he was doing each step along the way, and provided insights regarding equipment maintenance. We look forward to working with GEN3 in the future!

Mark Peaceman

4 years ago

I recently had a ductless HVAC system installed in my center city condo. Is it possible to indicate more than five stars? From the initial contact, communication was extremely professional. Lauren went out of her way to present a very comprehensive scope of the work to our condo board for approval. She very patiently and articulately responded to all requests. Gen3 actually sent a representative (Ken) to our board meeting to assure that any questions would be immediately addressed. I live on the 12th floor of an historic mid-rise building. The installation was definitely atypical. Liz and Brian were in my home for five days. I can say without reservation that they surpassed expectations. They were courteous, careful, informative, organized and extremely productive. I would not hesitate to recommend Gen3 and I already have. Thank you!

Nhi Nguyen

2 years ago

Can't recommend Gen3 enough! They were professional, personable, and straightforward. Didn't try and overcharge us like other companies did. We had Josh and Justin for HVAC and electric work and could not be anymore happy with the work they did.

Molly Gold

3 years ago

I called because my heater had stopped working, and GEN3 got me scheduled for the next day. Justin was great! He explained everything to me, and gave me all of my options. He was able to get it fixed and working again the same day, and was very nice and professional (even remembered to take his boot-covers on and off when coming inside and going outside.

Kat Gedge

4 years ago

Great company with fair prices! Called and they came out early the next morning. Brian Schied was professional and polite. He explained everything that needed to be done thoroughly. He also showed me exactly what problems we were having. I appreciated the phone call when he was on his way to the house and again when he arrived. I highly recommend Gen3. We will certainly use them again, if needed. Fingers crossed we won’t.

Sandy Harrill

2 years ago

John Y's the most knowledgeable and friendly electrician & HVAC specialist (and more) I know. I appreciate his professional, care-filled service and ability to solve my problems in ways that prevent it from recurring (or others from cropping up). All that and we enjoyed a few laughs, which I find priceless during this pandemic. When I consider John Y's excellent work combined with Gen3's thoughtful, forward-thinking, and humane management of its services, I not only got my HVAC problems solved in a timely, efficient manner, but had what would have been a miserable week end on an upbeat note. Thanks Y'all!

Deborah Summers

7 years ago

Generation 3 Electric has done all of the installation of the beautiful lighting in our condo, and we have been thrilled with it. We recently had a problem with one of our pendant lights, and the electrician, John, handled it quickly and professionally. I was also impressed with the email received from the company prior to his visit, giving me his name and photo ahead of time - great idea! John arrived when expected, and even brought his own ladder. He was able to fix the problem quickly and easily. I would not hesitate to give Gen3 my highest recommendation.

Dawn Strohl

2 years ago

I've used Gen3 numerous times in the past, and have always had excellent experiences with both customer service and the work completed. Yesterday, Thomas M. came out to my condo to look at 2 kitchen lights that were malfunctioning. The day of the appointment, I received a text message (and email) wih Tom's picture and bio to say he was on his way. Tom assessed the issue quickly, was friendly and polite, and completed the work fast. Also, Jess in the office was great with setting up my appointment in record time. Thank you Gen3 :)

phil vze7k2zo

2 years ago

Gen3 gave me an appointment in just ten days. Mark W was prompt, courteous, knowledgeable. He listened and told me what was going on. He offered additional service to bring me up to code without any pressure. I will call on Gen3 again in future.

Kevin McCorry

4 years ago

Gen 3 is a great company. Very professional. Very reliable. When my wife and I first bought our house in NW Philly in 2014 (built in 1870s), they did a core rewire for us, replacing all of the old knob and tube. Since then, we've used them many times for other projects. We've been very happy with the work and the customer service. Top notch company.

Michael Donchez

2 years ago

Gen3 installed our mini-split system just under a year ago. The original crew (Brian M, Jim B, Eric Z) did a spectacular job and Gen3’s customer service was a big reason we went with them. Recently, Travis J came out for a quick service check, he diagnosed the issue quickly and was willing to spend time discussing it making sure we were happy with the result.

Caroline Heffernan

4 years ago

Gen3 was great. Heather, Stephanie & Stephen did a great job of keeping me up to date about some slight timing changes from my original booking (a half hour later due to staff meeting). As for the work, Brian was great. He was efficient and also explained what work needed to be done and why. Definitely recommend highly

Beth Moore

3 years ago

Gen3 is what all service companies should be- prompt, friendly and affordable. Dave was nice to our cats, cleaned up after himself and installed a new outlet in less than half an hour. Highly recommended!

MrGrifflyman

4 years ago

Gen3 Electric has been nothing but a great experience so far. I had an issue with a thermostat after an installation and they were able to come out that evening to solve my problem, no questions asks. Brian Smith is very knowledgeable, and made sure he tested several things before coming to the conclusion that my breakers needed to be replaced, which he did during the same visit. He even helped me install my own outlet which I had started on my own, to help me save money. Amazing company!

Kim K

2 years ago

Make forced hot air heating system had begun rattling and gotten much louder. Was able to get an appointment quickly with them. Came out in a Gen3 van and in Gen3 clothing (always makes me feel safer!), 100% distance and facemasked. The tech, Eric, did a great and professional job. Was honest with what was going and laid out my options. Thanks!

Megan O'Donnell

3 years ago

We had a great experience with Aaron D. and Tom M. at GEN3! We had to do a complete rewire of a 100 year-old row home, and Aaron and Tom were the perfect guys for the job. They were incredibly professional, timely, thoughtful, and considerate of our concerns as first-time home buyers -- not to mention their work looks great. We couldn't be more satisfied -- highly recommend Aaron, Tom, and GEN3!

Emily Martin

2 years ago

Brian came out to my house and was able to quickly diagnose and fix all of my lighting fixture issues. He was very professional and thorough. I would definitely use Gen3 again

Chad Thompson

2 years ago

We've used Gen3 for years at multiple locations/houses and they always do a great job. They helped me with a semi-emergency to replace a malfunctioning electronic breaker and were able to get it done the same day that I requested the appointment. Gen3 dispatched Osiris who called before he arrived and was here right on time. He had the problem diagnosed, explained the issue that was causing the fault to me and then had a replacement part installed in less than 30 minutes. That's great service. I would happily recommed Osiris and Gen3 to anyone with an electric problem.

Caroline

3 years ago

Great company! I previously used this company a few years ago and they are still excellent. The website allowed me to schedule a convenient time and their office staff, Tiffany and Janay, quickly contact you to review the tasks and follow-up after the job is completed. Evan was great-so professional (wore shoe covers to protect the carpet) and quickly completed the job. In addition, he answered my general electric questions. Happy with the entire process and highly recommend.

George Leisersohn

2 years ago

This is my second time using GEN3 to correct/repair issues in my older row home. Both times were as close to perfect as I could hope for. Their team is friendly and professional. The costs of their services are reasonable and I have yet to be disappointed by their work. I will certainly use them again should the need arise.

Eric Clinton Anderson

3 years ago

Aaron and Luis came and installed a new breaker box, meter, and surge protection system for us after some contractors overloaded and fried our old one. They did a great job. Super courteous and diligent, and Aaron took time afterward to explain what they’d done. Both guys were great.Good customer service on the office side as well. I spoke with Janay, Cyndy, Nicole, and Stephen at different points, and all were helpful.Thanks guys!

Craig Gravitz

2 years ago

I’ve done an almost total rewire with Gen3 and an HVAC. (An investment!!). A few things needed tweaking a few months later and they fixed it right away with no surprise charges. It’s one thing to do a job, it’s another to provide post-work support. That means a lot and why I am a repeat customer. Matt came today and was professional, clean and quick. He also made sure to take the time to explain. Great work again!

Josh Proffitt

3 years ago

Evan from gen3 did an awesome job wiring in a new outlet. He laid out multiple options as I have an older home and there is more work that should be done for safety/code purposes. He explained the options and why they should be done in a very easy to understand way. He completed the job with no mess and a perfect finished product. I've used gen3 twice now and have been very happy with the results both times.

Russell Foo

2 years ago

The Gen3 team were very helpful and coordinating the job that I wanted done. Mark the electrician made sure to explain everything to me that he was going to do, so I could intelligently decide what exactly I wanted done, and how to go about it. I'll be using them for my future jobs.

Lauren B

2 years ago

We had a great experience with Gen3. The company was excellent with communication and very responsive. Osiris was our electrician. He was super nice and professional. He solved our problem quickly and explained to us exactly what the issue was. Thank you for your help Osiris.

Victoria G. O'Donnell

2 years ago

Dave Cusson came out and converted an outlet for me this week and because his service was so outstanding and friendly I decided to reach out to Gen3 for a bigger installation job that a home improvement chain had really let me down on. So glad I did. As others have said, I wish all professionals were as reliable, hard working and generous of spirit!Do not hesitate-- call them now!

Travis

3 years ago

We recently got recessed lighting installed in a couple rooms of a newly purchased home. GEN3 was consistently easy to work with. The three separate customer service representatives we talked to during the process (Janay, Tiffany, and Stephen) were pleasant and helpful and made sure that everything was moving forward at the right pace.Josh Trisdorfer was the one who came out and gave us our estimates. He was incredibly knowledgeable and helpful. He answered all our questions and gave recommendations, but made sure to leave us with multiple options so that we could decide what was right for what we wanted.The two electricians who actually did the installation were Stephen Deans and Mark Mooney. They worked quickly and checked in whenever a quirk of the house required an alteration or deviation. Much like the first visit for the estimates, they were happy to answer our questions about the install and the process, and were easy to work with. Everything was done in a single day.And the new lights look great! Two rooms with four recessed lights each (in the corners -- plus a single light in a walk in closet) and a dimmer switch per room really make the lighting in those two rooms stand out!

Pilar Prassas

3 years ago

From the minute we called to make the appointment, Tiffany & Cyndy were so helpful and professional. John gave me a heads up phone call before arriving so everything was so smooth. John was very open to working together to figure our the best solution for hanging our tv and the best placement for outlets. He was easy to work with and did an incredible job. It looks perfect. If we ever need more work done in the future, I hope they send John Yeomans!

Michelle Ashby

2 years ago

Gen3 is very professional HVAC//Electrical company. The technician is ordering the appropriate part for my forced air heater. The previous contractor put on a universal igniter that failed with a few months. I appreciate the ease of getting an appointment. Text messages confirmed your appointment. The technician politely called before his arrival. He courteously covered his shoes at the door. He also made sure I understood what was going to happen to resolve the issue. Gen3 will back up their work for two full years.

Brynn H

a year ago

Jordan K helped us fix a junction box and install a light fixture. He was professional and thorough! Would definitely use them again.

Philly Chik

2 years ago

I called four HVAC companies in Philadelphia for an annual maintenance check but also to figure out why only the AC worked and not the heat after installing a new thermostat. Of the four messages I left, only Gen3 called back. The person who called back from Gen3 was friendly, professional and knowledgeable. We made an appointment for Saturday morning after Thanksgiving (they don't give exact times). On Wednesday, I received a confirmation time with a window of 8 - 10 a.m. with the person telling me I was first on the list so the tech should arrive in the 8 o'clock hour. At this point, I was really happy with Gen3. I also received an email confirming the appt. On Saturday morning at 9:40 a.m. I called Gen3 to ask if the tech was still coming and I was told that the new appointment was from 11 -12 because the techs work on a volunteer basis. I had completely rearranged my day around 8 - 10 a.m. so I was pretty unhappy with the change and it seemed like the tech had no idea there was an appointment when he finally arrived. Fortunately, the tech - Travis, lived near me so he arrived at 10:45 a.m. which still wasn't great considering that I believed he would be there close to 8. But, he was friendly and professional and found a couple of issues that I was unaware of, so in the long run was extremely helpful. What could have been a really awful experience, ended up being realatively painless because Travis was able to fix the issues. But, I will say, that there needs to be more communication between the front office and the techs. He really was unaware that I had an appointment - even though there was a call and email confirmation. All-in-all I would recommend Gen3 and highly recommend Travis.

April Liu

3 months ago

Great service and responsive. Steve and Matt really points out the problem and explain the issue.

David Ninemire

2 years ago

My experience with electrician, Thomas, was certainly positive and the outcome excellent. I’m selling my house and a number of electrical items had been noted in an inspection. Thomas addressed and resolved all of these and finished in less than a day. A few were covered by company warranty from work I had had done last fall so there was no charge. For the remaining items, he provided an estimate, and I was invoiced for that exact amount. Before he left, T walked me around the house, and when possible, showed me exactly what had been done and demonstrated how it now works. The service was top notch. Thanks.

Eamonn Tweedy

2 years ago

I had a great experience with Gen3 Electric & HVAC! The outdoor unit of my central AC system stopped running, and Gen3 was able to get a technician out the next day to diagnose my problem. The issue was rather small and was ultimately an easy fix, and throughout I found the technician (Travis J.) as well as the company to be exceptionally professional, friendly, and thoughtful. I would definitely call Gen3 again for my future HVAC and electric maintenance needs!

Naomi Taback

2 years ago

We paid for Josh to assess the wiring in our house and give us an estimate for replacing the knob and tubing. Josh was so nice, thorough, and clear with his explanations. I learned so much! He was also willing to give us a variety of estimates. Definitely recommend.

Ben Jaye

2 years ago

John Yeomans from Gen 3 came to our home yesterday for part one of a project. He was courteous, kind and respectful of our home. Wore a mask the whole time, which was great! He fully explained the scope of the work and thoughtfully answered all of our questions. As new homeowners, this was all we could ask for. I look forward to him returning for the water heater and other odds/ends.

Margaret Wilmerding

3 years ago

Osiris was the lead electrician when I had my entire house rewired by you guys, so I was delighted to hear that he was dispatched to help with my smaller issue last week. He is a terrific electrician and obviously knows what he’s talking about. But more than that, he patiently answers all of my questions and explains things in a way that I can understand. And I always have a lot of questions! I’m not sure if tradesmen still use an apprenticeship program, but Osiris would be a most excellent mentor. He is a very good teacher. As for the work, it was done quickly and professionally, and as always, everything was left very neat and tidy.

Jessica Smith

2 years ago

Great service at a reasonable price. Evan, the technician who serviced my home, was polite, pleasant, and throughly answered my questions.The work was completed quickly and Evan followed Covid-19 guidelines. Communication from the company was excellent and and they were able to schedule service quickly. They also generously offered a credit when looking for volunteers to reschedule due to emergency service requests. The delay was minimal and they were able to accommodate my required timeline. Will use for future electrical needs!

Paul Bruton

2 years ago

I contacted GEN3 to have the electrical ran for a ceiling fan in our bedroom. It was something I felt comfortable doing myself, however, I was concerned about the mess I could potentially make with my walls. I contacted GEN3 and Osiris came out and did all of the work for me. He was extremely professional and friendly. He did a wonderful job and repaired any holes needed to run the wiring. He even took the time to check out another electrical question we had! He left the area cleaner than when he started and sanitized and maintained social distancing practices as much as possible. Thanks GEN3 and Osiris!

Paige Yoder Celestin

3 years ago

Gen3 is a completely professional organization. Their follow-up and accountability is excellent. They responded quickly with efficient phone support and the electricians showed up on time. I found all five technicians to be super courteous and to have a strong work ethic. I would use them again! Not to mention I won their Fall '19 drawing for a pair of free Eagle tickets! Thanks Gen3

D G

2 years ago

Dave installed a new outlet and mounted my tv. He was very professional and completed the work in a very timely manner. Would recommend using them, and will call Gen3 again for any future needs.

Marina Velayos

2 years ago

We had two excellent electricians come out to do a complex install of our outdoor heaters. Dan Giuliani, and Seamus Grimms were kind, professional, and knowledgeable. The install was clean, and thorough.They were considerate as we continued business at the restaurant throughout the install. We want to extend a big thank you to Dan, Seamus , and the Gen3 Electric team from Honey’s Sit N Eat.

Kevin M

2 years ago

Osiris J. did an excellent job installing the light fixtures. He was on time and completed the task very quickly. He also explained to me the differences between the various light fixtures before I bought them and gave me his opinion on what he thought would work best for the room. I appreciated his attention to detail and how clean he left the room. The light fixture didn't fit the current situation but Osiris was able to adapt and make it work. He also added a dimmer for free. I would recommend Osiris to any one looking to have light fixtures installed.

Josh

2 years ago

Very knowledge, eager to explain options and walk through what he was doing, happy to be available in the future for additional questions.Edit: Amending review since I actually had them come back for a few things. Our furnace failed the week before the big snow storm, they were able to get in 3 days later and install a new one. Had some difficulties on the install that spilled over through the snow storm, and as soon as they were able we got it going.Brought them back a month later for a punch list of electrical work. In and out in a day, 100% professional, even happy to let my son look at all their tools! Made his day!

adam cohen

a year ago

Gen3 installed and serviced mini splits in my house. I've had some recent condensation issues and Gen3 has come out on time and has professionally assessed the problem and gave what should be an easy fix. The technician Matt was great and assessed my concerns. I plan to continue to use Gen3.

Chumley's BearCruises

a month ago

Chris McDevitt was professional and efficient. Highly recommended.

Amber Bird

2 years ago

Our electrician, Matt, was quick and efficient. Able to quickly provide estimates for different services at different levels of cost and then promptly provided the outlet installation we selected. 3rd or 4th time we've use GEN3 and I'm sure we will be using them again soon.

Adam Vigiano

4 years ago

I've used Gen3 a few times now to get my old home up to code and am thrilled every time they stop by. Brian has always been polite, thoughtful, and safety conscious. I've gotten other quotes that are less expensive, but continue to use these guys because they do the jobs the right way, regardless of how long it takes. Can't recommend them enough!

Sarah Janicki

2 months ago

Justin was very helpful & explained all issues clearly.

Valerie Ross

4 years ago

Had a small list of electrical jobs done in my house and I cannot say enough good things about this Company. From Customer Service (Cyndy & Stephen) to the technician, Jose Alicea. I had Aaron Davis come to check my motion sensor lights. They are attentive and do excellent work. I highly recommend this company, Jose Alicea and Aaron Davis.

Emily Smith

3 years ago

Really impressed as a first time customer. I was able to make an appointment online, that was promptly confirmed by their office. I received a text prior to my techs arrival, which was incredibly helpful with a sleeping baby. Our tech Johnny was very friendly, efficient and professional - got our HVAC unit accessed and repaired in under 2 hours. Agreed that it was a little pricey, but worth the convenience and quick turnaround!

j cohen

2 years ago

I was so pleased with my estimate experience. Josh was personable, professional & so competent in explaining the necessities of the job and why. Unfortunately the estimate came back quite higher than expected and more than competitors, however Josh as the first contact with GEN3 was reassuring of the company's expertise.

Bradley Dakake

3 years ago

Gen3 was on-time and thorough from their initial assessment of our lighting project straight through the end of construction. They were clean and courteous, and I really could not have had a better experience. Highly recommend!

Dana P. Cohen

3 months ago

Helped us with our lights that were poorly installed. Amazing work.

Andrew Diller

3 years ago

Had some new lines dropped and fixtures changed out. Osiris and Mark came by and handled the whole job expertly. Gave good advice on some other work I'm considering also. Gen3 is amazing for scheduling and letting me know when the tech were going to arrive.

James Fisher

3 years ago

Mark the electrician from Gen3 did a great job this past Monday on some projects at my home. He was clean, personable, professional and very fast. Tiffany and Stephen at Gen3 were also courteous and professional in all our communications. I would not hesitate to recommend Gen3 for your electrical/HVAC needs!

Julia Kahn

2 years ago

This was my 2nd time using Gen3 for electrical fixes, and I remain impressed. Evan P and Matt came to my house with masks and shoe covers to do a quote on fixing an outdoor electrical outlet and a broken light in my bathroom. Site visit was $79, to be counted toward the total work if it reached $250 or more. They were quick and transparent about their assessments and the work involved, and were able to make the fixes after getting my approval. They also answered some terribly ignorant questions on my part very patiently. From start to finish it took maybe an hour. The woman in the office who scheduled the appointment (I think her name was Cindy?) was also very clear and transparent with procedures and was very helpful with scheduling.

liz price

2 years ago

Gen 3 has done a lot of work for us in our old house, including a complete re-wire a couple of years ago. Today John Yeomans installed two gorgeous heated towel racks and they look great. Excellent installation, with helpful input from John on the location of outlets/switches and how to minimize any damage to walls. (There is no damage to the walls).They look fantastic! Gen 3 is a super company and I have always had smart, capable technicians from them.

Andrew C

2 years ago

Had Gen3 come for rewiring estimate. Josh was very knowledgeable and courteous during his visit. He never pressured Us to get anything done unnecessarily. Honest guyI will revisit this review after any work completion.

Stephen Miranda

3 years ago

John Y from GEN3 was extremely professional and did a great job. He was courteous and diagnosed and fixed the problem immediately. I have never used this company before, but I called at 8 am and by 11 am everything was done - from scheduling a technician, to having him come out to my house, to him taking care of the problem, and answering all of my questions

Kim B

3 years ago

As relatively new homeowners who respect the limits of our DIY skills, we know we want professionals to handle our electrical work, and we are so glad we found Gen3. They've now done several jobs for us, big and small, and even when our 78-year-old house presents an unforeseen challenge, we trust Gen3 to help us get to a solution that works best for us in every way. Today, when Tom visited our house to troubleshoot an issue, he was friendly, helpful and knowledgeable, and by the time he left I was once again reminded why Gen3 are our go-to professionals for all of our electrical needs.

Jennie Meltzer

3 years ago

I had such a wonderful experience with GEN3 electric. Josh came out to give us an estimate and Alan later came to do the work. The estimate was reasonable and Alan was very kind and knowledgeable. The work didn't take long at all and I truely felt like I was in good hands!

Ron Klimoff

3 years ago

I called to get a ceiling fan installed on a high ceiling and a chandelier installed. The first appointment was rescheduled due to them being inundated with emergency calls during a heat wave (it was 100 degrees). I understood and got another appointment.I got a text with my technicians name and photograph and he also called me to say he was on his way. He was super nice and polite and gave me the estimate. It was a little bit more than I thought it was going to be, but I agreed to the work.Evan did excellent work quickly. He also installed a dimmer switch and a 3 speed switch for the ceiling fan.I would totally recommend using Generation 3 for all your electrical needs. I know I will be using them again in the future.

Tony Mirra

7 years ago

Fantastic service. My residential job was small (installing a GFCI outlet and 2-way light switch in my bathroom), but that didn't seem to matter to Gen3, who gave me the same level of attention and quality that I'm certain they give all their customers. Dave was my electrician on site - he was on time, very friendly, did the job quickly and thoroughly, and cleaned up the space after he was finished. Price was quite reasonable and billing was easy. I'll be using Generation 3 for any electrical jobs I need going forward. Thanks so much!

Gun Akkor

3 years ago

I literally never write online reviews. However, Gen3 team has been phenomenal from start to finish. I hired Gen3 for a substantial knob and tube replacement job. It was tedious job that required a lot of effort. The front office with Jessica and Janay made scheduling, coordination and payments easy! Kevin and Ivan were top notch in their work. Kevin has great attention to detail, and goes above and beyond to do the right thing, not just complete a job. I recommend them to anyone looking for major electrical work in their house or business.

Ed Johanningsmeier

a month ago

Excellent work, good communication, careful consideration of my 2 systems!

maggie struzik

2 years ago

Cant say enough about Gen 3 and especially our electrician Brian. He came to our new home that was fully renovated prior to our purchase. He diagnosed the issue in minutes despite the fact that that our very thorough inspector did not find it. Offered us solutions to work within our budget and priorities, and completed the job quickly efficiently.

Kathleen Carter

3 years ago

I had a ceiling fan installed in a bedroom. It was complicated since there was none there previously nor was there a light fixture. Evan did an outstanding job. He was an excellent problem solver and exhibited more patience than I ever could. He was running late and one of his team members kept me aware of what happened. The office team, Cyndy and Tiffany, were always cordial and helpful. I recommend Evan and this company with no reservations!

Jan B

2 years ago

Approximately 2 years ago I had outlets and a video doorbell installed, as well as my porch light replaced. The young men that came were professional, friendly and courteous. They prepared the areas to minimize debris, patched the wall when needed and cleaned up after themselves. They came within the stated timeframes or called if there was a delay.However, some miscommunications left me ultimately dissatisfied (with a doorbell that didn't ring and a circuit box needing attention). My overall feelings were mixed and I did not leave a review. I had someone else look at the circuit box and bought a home assistant to go with the bell. However, the visitor announcements were at times inconsistent or delayed. In a recent moment of frustration with the videobell, (after missing yet another person at the door), I e-mailed the company with my version of what I felt was duplicity on their part. Dottie responded and after a few weeks of phone tag, patiently listened to me. She offered not only an apology and possible explanation, but also an opportunity to rectify the issue-Kevin, the service man, was here within a week! I now have a doorbell that actually rings-hopefully no more missed deliveries/visitors. I am amazed at this level of customer service and can really leave a positive review. The service was good and the customer service went above and beyond!Thank you Dottie and Gen3!

Robert Stromberg

4 years ago

Had a great overall experience with Gen 3. I had Evan come out twice and Dan come out once and both guys were outstanding. I can't recommend them highly enough. Were willing to come back multiple times to ensure everything was done to my specifications. Great stuff!

Jen Wendowski

4 years ago

I had a very positive, easy and seamless experience with Generation 3 Electric. Everyone from the person scheduling appointments to both Cory and Jon, the electricians, were professional, friendly and helpful. I appreciate the texts with a profile picture of the person coming to my house too. I highly recommend.

Katherine Powers Cuomo

2 years ago

Osiris Jones showed up on time and was very pleasant. He did not have access to the tall ladder during our original consultation, but offered to come back on Saturday to install all of our light fixtures. He was efficient, friendly and even took all of the light fixture boxes with him. Everything looks great!

Sam McCright

2 years ago

Very satisfied with the HVAC work I had done by GEN3. Scheduling was easy, they were flexible and able to work around my availability. The technician, John Y., was professional in every way: he clearly explained what needed to be done and how much it would cost, he worked efficiently, and provided thorough documentation. I will definitely use GEN3 for any work that needs to be done in the future.

Dakota McCasland

4 months ago

George was great. He was friendly, on time and professional.

Anthony Hendrickson

3 years ago

Corey and Tom went above and beyond to ensure that the panel replacement at my home was performed safely and reliably. Corey was extremely responsive and truly exceeded expectations for service- including dealing with an unruly PECO crew late into the evening. I can definitely recommend Gen 3 and would gladly go back to them in the future for electrical needs.

Regina Williams

5 months ago

Mr George was kind and professional fixing my issue quickly and efficiently. He removed all my fears and concerns!

Jerrold Gordon

a year ago

I was having issues with one of my ductless HVAC units. Travis was very professional, informative, and attentive. Although I wasn’t home, he gave me a heads up before he came up. Travis also checked in with me before he left and explained what the issue was. Definitely recommend!

ROBERT CASEY

2 years ago

The professional sent to assess our situation and reccomend needed repairs was amazing, Josh was courteous sharp he identified the exact consequence of our troubles and a complete plan to correct our problems. If we had any doubts or worries Josh easily allayed every concern with patience and great care to detail.

Dave Muir

3 years ago

GEN3 are amazing! Travis worked efficiently to diagnose the problem with our central A/C and not only cleaned our dirty blower to perfection, but inspected every inch of our HVAC system to determine the problem, and then gave me my options for fixing the problem, which he did perfectly. We definitely are calling Travis and GEN3 the next time we have an HVAC need. We also are very happy with the customer support team of Jessica, Cyndy, and Stephen, all of whom were professional and friendly and assured we would receive the best service. All around, my experience with GEN3 exceeded my expectations, and we definitely will use their services again, should we need to. Thank you so much, GEN3!

Charlie Hakeem

2 years ago

The technician was great but the prices were way too high for residential work, at least to my liking.The technician was very helpful and was able to fix one of the problems I was having but the quote I got for the rest of the work was more than any company should be charging. I'm sure they do great work and provide guarantees however the price wasn't worth it for me.I was able to work with a another company, got a better suggestion and a much more reasonable price.

Rosie Clark-Parsons

2 years ago

Thomas did an excellent job hanging a new ceiling fan for us. The Gen3 time was so great about scheduling around my daughter's nap time :)UPDATE: We just had Gen3 come out and install an outdoor outlet and a surge protector. Fantastic work again! Thanks so much to Brian!

Colin O'Neill

2 years ago

Josh came out to give us an estimate on replacing some outlets, and ended up being able to fix the outlets on the spot! On time, super friendly, and very knowledgeable. I highly recommend GEN3, and Josh was just wonderful.

Richard Tedesco

2 years ago

Mike J. has been a pleasure to work with. His analysis of the situation i inquired about was 100% accurate. In addition, his follow up and information sharing about next steps has been helpful and professional. I’d feel very comfortable in giving Gen3 my business.

Matt O'Dell

3 years ago

I unexpectedly had a breaker issue this morning and called GEN3 Electric. Their dispatch center was friendly and easily documented what was going on and said that they would be able to get an electrician out to us this morning. Roughly 1 hr later, John arrived, wearing facemask, booties to cover his boots, and had disinfected all his equipment. He explained that he needed to diagnose the issue and was able to quickly determine the root-cause. Within 1 hour he had diagnosed and fixed the issue. Additionally, he told me how to properly care for the breaker box and outlets to maximize their useful life. GEN3's attention to customer service is not matched. Highly recommend GEN3 and John.

Yasheene Currie

2 years ago

Dan found the live wire that sparked and could have caught our house on fire. Two others were disabled. (They should have been when we had our kitchen remodeled) Gen 3 isn’t cheap but they came quickly (for a $150 emergency fee plus the service) and we feel safe. Very thorough and professional

Jo Altman

2 months ago

Promp service, answered all questions and was able to resolve the issue expeditiously.

Christopher Ahmed

2 years ago

Our furnace was having issues for years and finally stopped working. We were under the impression that it would have to be replaced entirely. Travis did an excellent job diagnosing the true cause of the problem (something that three other technicians from other companies were unable to identify) saving us thousands of dollars! Very friendly, professional, and on-time as well. Will definitely be using GEN3 in the future, and would recommend Travis to friends who need work done on their HVAC.

Zaid Muhammad

3 years ago

I highly recommend GEN3. My two electricians (Aaron Davis and Luis Donastorg) were great and did a phenomenal job. The were very informative and kept me engage the entire time. They took personal care to my house and made it a teaching moment for me to be educated about electric work for your house.Most homes in Philadelphia are not properly inspected for electric efficiency when being sold. They compared and contrast about the previous patch jobs that probably took place before I bought the house 12 years ago. I am now up to date with a current circuit break box with compatible and up-to-date breakers... AND my house is finally GROUNDED!Take advantage of one of their financing options that offers up to 18 months no interest on payments... and less than 10% interest otherwise.

Dennis Dillon

2 years ago

This was the third time that I had one of their experts visit. They made each visit go by quickly. They listened to what was need or going on and walked me through the process of what they were doing. Everything was done right the first time and budget friendly.And the folks behind the scenes were great as well!

Terease Waite

2 years ago

Jim B and his team were wonderful. They were on time, pleasant and courteous, knowledgeable, and very communicative about the job being done and what to expect. Jim B clearly and explicitly described to us how to care for and maintain our new central air unit—we really appreciated the advice. We look forward to seeing Gen3 and Jim B and his team again, as we consider replacement of our furnace.

Renée McCain

3 years ago

Recently had electrical work done in my kitchen to bring it up to code and Stan, the electrician who provided the service was excellent. Answered every question/concern put to him, and dealing with an older home ran into a couple of problems which he was very adept in solving. Cleaned up after his work and made sure that I was a satisfied customer with the work done. Kudos also go to Tiffany, Cindy, and Jessica for their support back at the home office.

Lexx Antonucci

2 years ago

I’ve called Gen3 out for a couple things over the years, but the biggest job was installing all new air conditioning systems in my house. Their team (in the field and in the office) was timely, professional, and very easy to work with. Will definitely be using them again!

Bonnie Bissonnette

2 years ago

Dan and Seamus just completed a 6-day rewiring of my rowhome. Everything works great, and I appreciated their thorough daily clean-ups. I've used Gen3 for smaller jobs at another house, will definitely keep coming back.

Kathe FaithfullyHopes

2 years ago

I had a new circuit box, and ceiling fan installed, and some outlets repaired. I liked that I was given an option to have the work completed upon the initial visit or just an estimate. The work was done effectively and with very little clean up on my part. I will be calling them again if I need any further electrical work. My workman was on time, courteous and professional. I have absolutely no complaints. ?

Peter Bentivegna

7 years ago

I have called Gen3 twice now, and each time Gen3 has been very professional, friendly, efficient, knowledgeable, and affordable. Today technician Mike came back to our house exactly on time, was very thorough yet quick about getting the work done, and then even more importantly very helpful and patient in explaining our new system to us. Although I might have been able to install this system myself possibly, it was well worth the low-cost to have Gen3 do the installation properly so that it is a much safer and reliable system than I could have done myself. Gen3 has really helped my family today. I am relieved to know my family can easily handle any future extended power outages without any risk of danger. Thank you, thank you, thank you Mike and Gen3.

Becca Pritchard

3 years ago

Chris F. was incredible to work with. He was quick, knowledgable, and made me feel extremely comfortable and informed while he worked on our system. We will not only be using GEN3 in the future, but will request Chris F. personally. Best experience we have had. Would highly recommend using this company.

Marissa Rumpf

2 years ago

John Y. was friendly, professional, and respectful of extra safety precautions against the new coronavirus. He was willing to answer my MANY questions, was mindful of my budget, and pointed out work that he recommended getting done eventually WITHOUT making me feel pressured at all. Without being judgy, he also explained the importance of having my heater regularly serviced (which I had literally never done). In short, he inspired trust.What's more, he inspired trust in his whole company.When I explained that I was hoping to build a relationship with a company (to handle a number of future projects), John explained why he likes working for GEN3, how much he likes and trusts his coworkers, and how his company is different - in good ways - from other companies he's seen.I recommend!

john racek

2 years ago

Dave was very nice, very friendly, he did a very good job, very professional and was fairly quick, He knew what he was doing and cleaned up everything when finishedIn this day and age, Dave wore a face mask and shoe covers. he treated our house like it was his own.We are very pleased with the service provided.

Diana Wolovnick

4 years ago

I bought a house in Fishtown last month. The house needed A Lot of work- the first thing we did was rewire the entire house. Gen3 was actually recommended to us by our realtor, and we spoke to a few electricians but Gen3 was clearly a professional and large company that could get to us quickly and efficiently. I have loved working with them every step of the way- they sent someone out (Josh T.) to do a Knob and Tube evaluation- and he was so amazing and thorough I felt I really understood what was going on in my house. I deal with Josh to review the estimates for the work done- they offer 3 estimates and are willing to work with you to figure out what you want done and what the priorities are. Are they expensive? Yes. I am not going to lie about that. But they also were able to start on my house two weeks after I bought it. My installers- Dan Giuliani and Ian Zolitor, were super nice and super hard working. Whenever I went by the house Dan would stop and tell me what they were working on and make sure everything was the way I wanted it. I felt really comfortable knowing they were at the house everyday and I knew the work was getting done and done well. They finished the job in 7 days- and I could not have been happier. In fact, I called them back to add one more outlet and change where a switch was placed as well as move the closet light- they came out right away and the electrician who did the work, Brian Schied, was super quick and great! Everything got done in about 2 hours.I would be remiss if I didn't also mention the admin staff. Every time I called the office I spoke with Stephen or Lauren. They were super nice and helpful- they always knew exactly who I was and what stage the job was at- which let me tell you, felt really nice! I just spoke with Lauren this morning because we are actually hiring Gen3 to do our HVAC as well! She was great as usual- super helpful with explaining the pricing and also scheduling the job as fast as possible.In total: Gen3 is a great company. They are not cheap- but they are 100% professional, helpful, reliable and fast. I would recommend them to anyone who has big electric or HVAC projects in the area!

Katherine D. Stutzman

4 years ago

My electrician was Corey, and he was great. He arrived exactly when he said he would, and communicated with me thoroughly throughout the process. My problem initially seemed very complicated, but Corey kept investigating until he found a simple, affordable solution. On top of all that, he was even friendly with my cat. I would be more than happy to work with Corey again in the future.

Tyler Wilson

3 years ago

GEN3 is fantastic! I booked the appointment on a Tuesday and they were able to visit that Friday. They said 8-11 and Liz showed up promptly at 9 am. In no time, she diagnosed the problem, professionally presented the issue with a solution, and was able to acquire parts, then complete the job by 3 pm. I was extremely satisfied with the entire ordeal because of the quickness of the fix, her flexibility, friendliness, and professionalism. Thank you Liz and GEN3!

Lisa Mg

4 months ago

I used this company for an electrical issue I was having and I was happy to have a resolution same day! Thank you!

David Dallmer

2 years ago

Great experience working with GEN3. The sign up process was easy, Mike was excellent and was able to figure out the problem quickly, and the price was fair.Definitely would use them again in the future.

David Rosen

3 years ago

Brian Smith came over during the BUSIEST time of the year. I was able to learn more about Brian when I received an update on my smartphone that Brian was dispatched and he'll be there shortly. That, in itself, is incredible. I felt like I already knew who I would be meeting and it made me feel connected. What I was able to learn about GEN3 is that the owner grew this company into a large 20+ team of talent by providing healthcare, insurance, mentoring, teamwork and loyalty. I called at the busiest time of the year and asked for one job to be completed and added two more when Brian arrived. He worked late and hard. Explaining everything. Every cut in my wall was exact and he couldn't have been cleaner. He took away every box of trash and did an outstanding job. Brian is a 5 star quality electrician and a 5 star person with a very caring, attentive approach to his work and customer service. Great job Brian!

S P1

3 years ago

This is my 2nd service with Gen3 Electric. They are very professional and always send appointment reminder, picture of the technician via phone, text message and email. Evan came out to my house and I was not home during the initial visit. He communicate with me via phone and explain about what need to be done with outdated 2 prongs outlets. He recommended a whole house power surge protector which is an awesome investment. I received 3 different estimation paperwork via email. I was able to call and schedule services for a convenience date. The woman on the phone is very friendly I was able to talk with her and choose one of the estimations. Evan is friendly and very knowledgeable about the work. He does a great job with setting up and cleaning up. We did a walkthrough of what work he is going to do and explain what need to be done. Then a final walkthrough after the work is completed.Gen3 Electric assist me with a payment plan to pay for the services.

Amy Rosa

2 years ago

I couldn't be more pleased with Gen3 Electric, which sent out Thomas to diagnose and fix an electrified antique lantern in front of my Old City house. Gen3 had a different tech attempt to fix it earlier in the year, but that tech was unable to find the problem. Then Covid happened and we were away from the home for several months. When we returned this summer I decided to give them another shot at it and am so glad I did. Thomas had a list of possible fixes and went down the line, and voila, there was light in my lantern. Best of all they did not charge me for this second visit. I highly recommend Gen3 as a company with integrity and that can schedule quickly when contacted :-)

Jesse Wilks

3 years ago

I hired Gen3 to wire for ceiling fans and swap recessed lighting fixtures for a pendant fixture. The crew on site was Dan and Jon, and they were training a 3rd electrician (it was his first day). My conclusion with Gen3 is that you get what you pay for. They are certainly expensive compared to other electricians, but they have higher standards. The work was completed within the day as promised, to a high level of quality, and Dan communicated well with me throughout the day. Considering the amount of drywall dust, they cleaned up well.My only complaint is that the 3rd tech was being trained to patch drywall for the first time in my house, resulting in some poor quality patches compared to those done by Dan. I fully understand that I hired an electrician and not a drywall contractor, but I would recommend Gen3 does some shop training of new staff first. Otherwise, I am satisfied (despite having an empty wallet!)

Matt Conway

9 months ago

Excellent service and some very friendly employees. Appreciate the text ahead of time telling us who was coming with a photo. Thanks for the help Branden and Mike!

Brian Kahler

3 months ago

Cliff was great, professional and courteous. Would recommend in the future

Kathryn Lawrence

4 years ago

I cannot recommend Gen3 highly enough. Our electrician was prompt, clean, meticulous, and was friendly and helpful above and beyond the scope of the job. From Janay on the phone, Mike J during inspection, and Tyler our electrician, every step in the process is pleasant. We are beyond satisfied with the work they did in our home and will be using Gen3 for all of our needs going forward.

Anita Davidson

2 years ago

John Y was pleasant, efficient, patient, and thorough. He was very responsible coming in masked and using shoe covers. He helped explain my options and made me feel comfortable moving forward with an important home decision. John answered all of my questions and even got on the phone with both of my parents! Even my cat liked him.

Marcedia Simmons

3 years ago

I was looking for a company so I went on Home Advisor. They found me Generation 3. I was in need of a water heater. They came out and did a free inspection. After one week I called Gen3 and talk to Janey on a Wednesday. By Friday Jim and Jeff had installed and had my hot water heater running. They did an AWESOME job. After they finish the job Jim and Jeff took the time to show me the work they did.Thank you for your service Gen3

Sandy Knox

2 years ago

We are just over a year after having our 3,000 sq ft house totally rewired and brought up to code. The work was done because the house still had the original knob and tube wiring throughout. We have had no issues and the questions we initially had after the work was done were addressed and answered promptly. . Everything is working great. Thank you Debbie and Bill and everyone else who arrived at our door to accomplish this.!

Carl Hortonjr

3 years ago

Gen 3 did a great job working on my home. Nicole and Jessica were great with answering questions and giving me all the needed information. Ian and edward showed up on time, answered any questions i had, worked fast and cleaned up afer the work was finished. They did a really good job, i wouldn't use anyone else for my electrical work

Liz Jacoby

2 years ago

I had a very good experience. The men that came to the house verbally reiterated everything they were going to complete during the day. They cleaned up everything when they were done. They were very nice and even changed a switch and adjusted my ceiling fan which was making weird noises. They even wiped my fan down after they fixed it! I didn't ask them to they just did it!

Melanie Roberts

2 years ago

Justin was awesome, he was prompt and very professional. He took his time to make sure everything was running well inside and out and sent me all of the measurements for my HVAC service. Will definitely have GEN3 back out to the house!

Jerry Carraccio

3 years ago

After a long list of electrical companies, Gen3 was able to install our under counter kitchen lighting quickly and with very little disruption. From Nichole who worked with me in the office, to Jose and Osiris who did the actual installation everything ran smoothly. I also want to thank Debbie Lutz for her involvement. I have worked with them in the past and they always provide a slam dunk with their work ethic and expertise.

Corey Fine

4 years ago

We have used Gen3 several times now and they have always provided prompt, topnotch service. Their technicians are friendly and exude competence. They've repaired subpar work done by other companies that we won't use again and I feel safer knowing that Gen3 has been here to fix things.

Sim Hill

3 years ago

The technician was very helpful. Unfortunately, he was not able to proceed with the job because it was out of the scope of Gen3. But Rob did an excellent job explaining their services and what they do. Now with a better understanding of GEN3, I will definitely call them to assist me with some of the other projects I have.

Denise Labella

3 years ago

GEN3 Electric & HVAC is an exceptional company. I noticed water leaking from my furnace and needed a professional ASAP. Through Home Advisor, GEN3 was quick to respond. Before requesting their services I read the reviews and they were excellent. I called them and couldn't believe they sent me a technician the same dayTravis J. was polite, knowledgeable, professional, and very good at explaining the cause of my furnace to malfunction. He also presented me with other options to maximize and maintain my HVAC system. I couldn't be anymore pleased with Travis and the service from GEN3.

Mutt Airbrush and Art Supply

a year ago

Gen 3 Electric & Hvac is a fanatstic company. We called them when our other electritian missed two appointments for our Carrier AC and heating Unit that was popping the breaker as soon as it turned on. They responded right away and sent someone out the next day. Thanks to them and their technician Jeffery who came out we were able to prevent a fire from happening. Highly recommended.

Pretty One

2 years ago

Brian was awesome! He was so nice and informative about what he was going to do and went above and beyond to take care of our issue. Great rep. Of Gen3 company. Def will use again.

Tyler Lynch

5 years ago

We had Gen3 out today to install some new security cameras. Brian was professional, gave us a quote within 10 mins, and immediately started the work. The work required new outlets, and Brian made sure that the placement was visually pleasing and functional. The work is perfect! He patched the sheetrock, and cleaned up everything when he was done. The work he did was just perfect.

Nina Kallmyer

3 years ago

Excellent service all through. Osiris and Luis were polite, discreet and efficient. They replaced a 30 year old electrical panel and did additional fixings, installing security outlets here and there and putting in motion lights outside. Definitely the most expert technicians in residential electric work we've had in a long time

Ryan Thornburg

3 years ago

The entire process from start to finish was super easy. Evan showed up on time and was great to work with. He listened to the issues I was having and explained what options were available to me. Both Evan and Dan were helpful throughout and I would easily recommend Gen3 again.

Sarah Jackson

6 years ago

Generation 3 Electric is great! They are extremely professional, organized, and efficient. Gen 3 updated the electric in our 100+ year old home on time and on budget. It was very easy to communicate with their front office to handle scheduling and payment. The electricians that came out to do the job were very professional and respectful of our home. We will certainly continue to use them for any other electrical needs.

Michele Bennett

3 years ago

Gen3 Electric & HVAC was recommended by a friend. They were quick to respond and provide the COI that was required by my building. John Y was an excellent electrician. He communicated with me about his arrival time, explained the process in a very easy to understand way and very respectful of my home. I will not hesitate to call GEN3 again and will also request Jon Y as my technician!

Jen Factor

4 years ago

I came home to no heat last Monday, right before the massive drop in temperatures was supposed to occur. A quick Google search and I found GEN3. Cyndy from customer service took the call and she was fantastic. Even though it was close to closing time she got a technician to my house to assess the issue. GEN3 immediately texted a photo of the technician to expect. Ken arrived and was really helpful, he assessed the furnace and also took a look at my hot water heater when I found it leaking in addition to the furnace issue. I received an immediate estimate and GEN3 made arrangements to have someone come out the next day. Stephen assisted with timing and payments and the technicians Jim & Abbi were polite, neat and did a great job, ensuring both our heat and hot water were working before the freeze. Everyone I dealt with from Customer Service to the Technicians were friendly, professional and thorough.Update:I had to have addition work done on my furnace and was very happy with my technician John Yeomans. He was professional, explained the problem thoroughly and went out of his way to find the part required.When the work was completed, John also spent the time to review and provide me an estimate on future work I am planning.

Ahaviah Glaser

2 years ago

I love Gen3. Super responsive and always do great work. Today was the best yet—John came and managed to easily resolve three concerns. He was super clear about what he was doing, why it was necessary and the cost. What more could you want?

Stephanie Saracini

2 years ago

Josh is great. This is the 2nd electrical inspection he has been to where I am acting as the buyer's real estate agent. He is professional, knowledgeable, and personable. I always learn new things from him and trust his experience.

Lisa Denham

6 years ago

I just had 2 dual zone ACs installed and as a sign-on gift they mounted my new TV on my wall. The crew was great. Super respectful, quiet, neat and personable. I'm very happy with their work and this experience. From Sales to Customer Service call to the actual finished job was a pleasure. I'll definitely be calling them for future projects. Thanks everyone! I Highly recommend!

Beth Hamlin

3 years ago

Jim, Brian, Jeffrey, and Eric (and Denny) did a great job of installing a mini-split AC/heating system this week. They worked efficiently and kept me informed of the progress throughout the 2-day installation. Their work was professional and they were most diligent about cleaning up each day. I am very pleased with the outcome!

Krysten Kerby

4 years ago

I needed an outlet changed to accommodate a dryer ASAP. Generation 3 was able to have an electrician out to me within a few hours. Brian was prompt, courteous and professional. I would highly recommend using Gen 3 for your home electrical needs!

Carissa Strother

2 years ago

Our technician, Brian, was phenomenal! Not only did he help us better understand some electrical questions but he was super friendly and just a downright “nice guy” - so personable at a crazy time in the world! Thanks for a great experience.

Phillip Pischke

2 years ago

Jeffery and Travis did a great job fixing our AC unit. They were on time, very professional, found a fixed problem in a short time. All works great now. Great experience - will definitely use again.

Reginald Daniel

4 years ago

Gen 3 is a company full of amazing people! Choosing Gen3 after a 3-quote search, we went over a point list compiled from my Home Inspection Report. From Jamay, Cindy and Lauren in the office to Abbi and Jim in my home, I came away from each conversation understanding more about my home than when I started. Flue, pitch, condensate pump: All explained and replaced for a reasonable price. It’s so reassuring when professionals are also nice people!!!I’d also like to give a shout out to Josh T. on the electrical side: when we overhaul he’s getting our business!

Bobbie Turner

4 years ago

Gen3 were great to work with - super easy and professional from start to finish. Kevin and Major did an excellent job in replacing all the lighting in our kitchen. Good communication from office (Stephen) and pre work evaluation with Josh. We will use Gen3 again!

Chad Sheaffer

2 years ago

Osiris did a fantastic job - we needed to run a coax cable from the basement to the first floor. Osiris took his time, and did a nice, professional job. He was very informative, and explained everything clearly. I would recommend GEN3 Electric for any electrician needs

ROBERT ROESCH

3 years ago

Jim Brnich and Jeffrey Wilber were totally professional and were in our home for three days. We felt totally comfortable with them. They engaged us with the smallest detail when it came to decision making. The heating and cooling unit they installed seems perfect. Gen3 gave us a choice of four units to choose from. I loved this experience and will call on gen3 for any future work.Thank you so much....

Charlotte Emmert

5 months ago

Great service, start to finish. Cliff was very professional and helpful

John Mallinen

3 years ago

Kevin, Dylan, Tiffany and Nicole were all EXCELLENT in helping us address and resolve our electrical needs. We are expecting our first child and knew we needed to upgrade our electric before she got here. The team at Gen 3, and especially Kevin and Dylan, have given us considerable peace of mind that we are bringing our daughter into a safe home. I could not have asked for better service and professionalism. I have already recommended Gen3 to at least 3 other people in my life, and will continue to to do. I won't think of calling anyone else for my electrical or HVAC needs as long as I live in Philadelphia. Thank you for everything!

Christine Virata

3 years ago

Thomas serviced our electrical issue today, he is an outstanding individual and helped out a great deal. I would refer Thomas to my colleagues and friends! Keep up the good work!Nicole did an amazing job as well. She rocks!Christine Virata

Stanley YOUMANS SR

3 years ago

Not a fan of contractors but this experience helped restore some faith. I had AARON D. AND CHRIS come to my home and from beginning until end they were nothing but professional. This was my first time using Gen3 but from the experience I had I will use them again and already have recommended them. I plan on using them for my ductless air install.

Ken F

4 years ago

Gen 3 did a great job removing knob and tube wiring from my house. Their team was professional and did a great job maintain clear and consistent contact. Im happy with the work and I'd use them again.

Emily Chu

7 years ago

Great experience today with lead electrician Corey Wright of Generation 3 Electric. He showed up promptly after I called, despite having been told by the company's dispatch operator that he was scheduled for later in the day than I agreed to. He had his partner installed a pendant light with new wiring as well two LED recess lights. They took pains to measure and map out the locations of the lighting fixtures carefully, and made sure to show me prior to cutting any drywall. They worked cleanly and were professional, and we were very happy with the results of their work. Would definitely hire them again.

Francesca Carendi

2 years ago

Brian came and helped us out with a severely cooked breaker! He was very professional, polite, friendly, and explained everything quite thoroughly. I am happy to know that my kitchen is much safer right now after he came to help us out! Thank you!!

Venus Sanders

2 years ago

Eric R. was very pleasant. He showed up on time, ready to work. Before completing any work, he assessed the problem, then discussed the details of what needed to occur, and the cost. I can appreciate that. I would definitely use GEN3 again. Thank you. VS

Vanessa Deshields

3 years ago

Justin, called prior to arrival. He knew and shared his knowledge of what needed to be repaired and replaced, supplied the part and thoroughly completed the job in a timely manner. Justin explained the benefits to customers to purchase a maintenance plan, which prompted me and my family members to consider doing just that. And many thanks to GEN3 for the quick response to our heating emergency during this critical time in our nation.

Joseph Alkus

2 years ago

Always on time and very reliable. Not always the cheapest but they get it done right the first time and never need return visits. We have had them do a slew of electrical repairs, upgrades and serviced our HVAC.Chris found that a capacitor had failed in our air conditioning system which would have caused the motor to fail, probably at the peak of the summer. It pays to do preventative maintenance.We woke up yesterday with no heat. I called GEN3 and they were here within 2 hours. They are truly dedicated and always a pleasure to work with. Thanks for all the help.

Ted Robb

3 years ago

I've rarely witnessed a harder worker than Dave. He kept me informed thought the replacement of my total electric panel, and I am relieved to be in a safe zone once again. You guys are the best.Please add Chris Fratini to your list of superstars. His assessment of my heating system was superb, and I look forward to making changes he recommended.

D DeShields

4 years ago

From the first phone to the service in my home Jessica, Janay, and Corey were excellent. When Corey's appointment finished early I received a phone informing me he was in the area and could come right away. That was a big help for me and my right schedule. When Corey arrived he was professional and knowledgeable of his craft. I will definitely be requesting him for future projects in my home.

Graham Jones

3 years ago

Great experience, would definitely recommend. Business was responsive, excellent communication, easy to set up an appointment - very polite and accommodating, and a skilled technical staff (technician was very thorough and methodical in his approach to troubleshooting).I am very pleased and will definitely be working with them for any future HVAC needs.

Drew Subits

8 years ago

Very professional and timely service all around. The team from Gen 3 communicated excellently throughout the entire job, so we knew exactly what to expect and exactly what we were getting. At the end of each day they showed and explained to us what they had done and how everything works, taking the time to answer all of our questions. This company performs excellent, professional work, and we would highly recommend them to anyone looking for electric work of any kind.

Kim Mullane

4 months ago

Justin Henry was on time and very quickly diagnosed and fixed the problem with my hvac system.

Janet Wells Greene

3 years ago

Aaron Davis was the lead installer along with Thomas Mulvehill. They were great. Extremely polite, punctual, and creative with some of the challenges of this job, which took about 2 and a half days. Excellent workmanship. They cleaned up too. Thanks for this top notch team.

Andrew Levitt

4 years ago

Gen3 is outrageously good. Quality, creative, efficient electrical work. Modern business practices--super easy to do business by text, email, and telephone. I had a major electrical problem that I was able to handle with a 10 minute phone call from the car, a series of text messages while I was in meetings at work, and minutes of electronic follow up for debrief, invoicing, and payment. On another job, they were able to tunnel under a sidewalk to install a fixture at a third the cost of THREE competing bids. Such a pleasure to work with these guys.

Matt Balick

2 years ago

Travis repaired our air conditioner that was not working on a very hot day over the summer. Luckily, the repair was minor – the unit only needed a new capacitor. Travis was very quick while still thorough and was extremely friendly and professional. We will definitely use GEN3 again.

Sandy Betner

4 years ago

I highly recommend the entire GEN3 team. from the minute i called and spoke to Lauren, it was a seamless, professional experience. Brian and Brian, the technicians, were very courteous and professional, and did a great job. i also got reminder texts re: the appointment, and a follow up call to make sure everything was done to my satisfaction. Highly recommend this professional, courteous team at GEN3. Sandy Betner, Society Hill, Philadelphia

Hannah Righter

2 years ago

I would recommend Gen3 in a heartbeat. Brian S. was timely in arrival, consistent in communication, and patient as I asked questions. He was willing to work with me to ensure that I was comfortable with all of the work being done, and finished before I was back from work. I wish that I could replicate their service for all of my household needs!

Maurice Sterling

10 months ago

Really great service from scheduling straight through the service visit. Greatly appreciated and would highly recommend in addition to using again...

M McP

2 years ago

John Yeomans is amazing! He is so thorough and spends the time he needs to assess the situation fully and make a well thought out diagnosis and plan for repair. I could not be happier with his expert and honest professional service.

j1love01

4 years ago

My electrician, Jose Alicea was very professional, competent and friendly. There isn't too much else to say- He came and answered all of my questions about the task I requested, he worked quietly and efficiently, and finally invited me to inspect what he did, and left my home cleaner than he found it. Outstanding experience & I'm telling everyone.

Andrea R-L

2 years ago

John Y. responded quickly and tried to find us the most economical solution to a busted AC unit. He ended up changing our capacitor and our circuit board. He was nice to my kids, wore a mask and foot covers the entire time, and showed up during a hurricane. Very professional. Highly recommend.

Amy Bennett

3 years ago

This was one of the best service experiences I've had in 35 years. They were extremely responsive, available, kept me up to date on where they were, sent a picture of the electrician and he was very thorough, respectful of my home and so pleasant! Jessica, Nicole and Dave were amazing!

Ray Morenoff

2 years ago

Evan was very personable and went the extra mile to alert me when he noticed corroded wiring in my circuit breaker box. He provided great options and competed the work thoroughly. Great customer service all around. Thank you!

Eve Sauter

2 years ago

To hide a couple wires, Dave installed an outlet behind a flatscreen tv mounted on the wall. He found an alternate approach to the re-wiring with the best solution to the problem. He was quick and amazing. It's the third time I've used GEN3 and I've always been very satisfied.

Dan Ellerbroek

a month ago

Technician arrived early and explained my options clearly. Will use again.

Timothy Donza

2 years ago

GEN3 is a pleasure to work with. From scheduling to estimates to the work itself. They are solutions oriented and clean as they go. Bill W and Christian came today and did a large number of small tasks quickly and to a high standard. Really appreciate the work hanging our kitchen light!

Gilberto Carrasquillo

3 years ago

Thanks for the great service Gen3, your Service Field Supervisor Brian Smith and his assistant were awesome they were courteous, knowledgeable and completed the job in a timely matter! they also patched the drywall that was necessary to be cut in order to run the wires and they also vacuumed and cleaned the areas after they completed the job, these guys are the BEST no doubt about it.

Sherie N

3 years ago

Justin came out to inspect my system because I wasn't getting airflow. I appreciate the phone call letting me know he was on his way. He was very nice and professional. He gave me information on what the problem was and was very candid. He was also able to improve my airflow to my vents. I will use their service in the future.

Mark Weinberg

2 years ago

John Yeomans replaced a disconnect box running to an HVAC compressor on my roof. Prior to the work he gave me an honest evaluation of the current box and explained to me the type of repair, cost and how it would help. John is friendly and professional and thorough -- would use again!

Anne Pomeroy

2 years ago

Our service electrician arrived just on time. Within 15 minutes he had diagnosed a miswiring from a previous job that was making our three and four way switches on multiple floors work incorrectly. He fixed it up. Everything's working great! Thank you Dave at gen 3

Pamela Tudor

2 years ago

George was great! He was efficient, responsive, careful and pleasant. I highly recommend Gen3 Electric. All of our experience with them has been top rate.

Mario Cruz

2 years ago

The work was professional it was a higher quality than I expected and was completed faster than I expected. In addition they did a really nice job patching up holes and did not leave any dust behind. Would highly recommend. Expensive, but you get what you pay for!

Meredith Soto

6 years ago

We needed to get our entire home rewired. It was a huge job, and expensive, but we are so happy we chose Gen 3. The work was done in exactly the time frame they said it would be. I work from home and was concerned about how major work would interfere with my full-time pottery studio in the basement. The workers were incredibly conscientious about keeping my work area as clean as possible, and worked around me. They were polite, considerate and really nice to our dog and kids. They were on time each day and worked diligently the whole time they were here. Every day they cleaned up EVERYTHING they were working on and got our house nearly back to normal by the end of their work day. They put back furniture they had moved, swept the floors and more. Of course it was still quite dusty, but that's expected. They explained what they were doing and checked in with us regularly to find out if we had any questions or concerns. My knowledge of electrical work is very limited, but they didn't talk down to me, rather took the time to make sure I understood what was happening. I highly recommend them to anyone. Very professional.

Trudey

2 years ago

I will always refer to Gen3 Electric and HVAC for my all my heating concerns. I called last week Thursday and Eric came Monday. The issue was taken care of professionally and speedily with no extra time wasted. The prices are fair and the customer service is excellent. Thank you Eric and Thank you Gen3 Electric and HVAC

Sheila Scanlon

3 years ago

Great electrical work. Electricians are professional, do excellent work, and leave everything as they found it. Communications with the office were consistently terrible. Calls not returned, CSRs sometimes rude - When I was called about a past due payment for a particular service, I told the service rep that I was never informed their would be a charge for that service. She then told me that I was wrong, and that I better pay. I refused. She said she would look into it. I never heard back, nor was it ever mentioned again.I did have Gen3 do a big electrical job, and they had to come back to finish after another contractor had completed their work first. I called the office twice to schedule the job completion, both times the persons who took my calls were confused about what needed to be done and said they'd get back to me. They did not. I then requested the service via their web site. Someone returned my call that evening, and said I would receive a phone response in a day or two. No one called. I was so frustrated at this point, that I wrote to the head of the company asking for someone to please help me get this scheduled. That person returned my call, and the estimatir came out that day, and the job was scheduled for the next day. After waiting a few weeks for the promised paperwork certifying that the work had been completed and passed inspection, I was told that the ordered permit was never returned and they would look into it. It finally came through after I made a few more follow up calls.Gen3 does all scheduling and communications over the phone - they do not use email or other electronic means to keep track of their communications. I think the communication problems I had were the result of not having an electronic paper trail and a lack of communication among those in the office. A good electronic system could have eliminated most of the problems I experienced. I even had to send the letter I wrote via snail mail, since no email addresses of anyone at Gen3 are listed anywhere. I've worked with a bunch of contractors in the past few years, and the best of them all worked with electronic systems.The work they completed was excellent, but it was a struggle all the way through.

Melanie Hunnicutt

3 months ago

Manny was fantastic, considerate, and answered all of our questions. Thank you!

Don Webster

3 years ago

Dan, Ian, Luis, and Jose worked for about 2 weeks rewiring my whole house. They we great at giving me daily updates and walking through what was getting done in each room. It's so hard to find co tractors who communicate well so I was really pleased with this.

Ed Zenzola

3 years ago

From start to finish Gen3 provided excellent service. Service call was responded to quickly and the technician showed up on time. The problems were quickly discovered and corrected. The technician cleaned up after the call, he was very respectful and professional.

Jonathan Stavin

2 years ago

The technicians are polite, clean, and communicate arrival times very clearly. I love that GEN3 sends the same technician to my home each time they service my equipment. The technician and I are able to build a rapport and it saves all of us time...not having to show locations of equipment etc.

ebony gorham

2 months ago

Manny was prompt on time and explained the process to me very well. Gave me options

Annie DiAntonio

3 years ago

I highly recommend GEN3! We were using a different HVAC company and had them come out to tune-up/check the A/C this spring. They told us everything was fine and that we needed to power wash the fan at the end of the season.Cut to the July heatwave and the unit starts acting crazy. I decided to call GEN3 since I'd become dubious of the other guys and I see their trucks in the neighborhood all the time. Liz was AMAZING! Off the bat we noticed her diagnostic equipment was much cooler (read: from this century) than what the other company used. She was very informative and helped us decide what was the right choice (repairs vs. replacement). Bonus points for the fact that one of our dogs was being a total jerk and she was very patient and kind to him.

Jeffrey Craddock

2 years ago

Mike is simply the best. Calm, professional and super helpful with the installation of major outlets in our house. I have no doubt Gen 3 electric will be our go-to company

Greg Groggel

3 years ago

Evan Painter was a fantastic technician. He installed a couple new light fixtures and did an inspection on some additional work that needed to be done. Overall it's a little pricey, but the company is very well run and organized so it's worth it.

Andrew Steege

3 years ago

The GEN3 team of Robert Zambrano, Brian Mitchell and Scott Fairfield did amazing work venting my dryer out the back of my home. They were on time, completed the work as quoted and did it well. They had to work in a tight crawl space. Customer service representatives of Jessica and Nicole were clear in terms of what to expect and did a great job setting up the team. Will definitely use GEN3 for future needs.

lamar mccullough

a month ago

They were more than helpful to explain everything that I needed

Randi Helfand

4 years ago

Mixed experience. The electrician who came was helpful and pleasant. I had a few different issues I wanted repaired, he replaced a few bulbs, changed out a couple light timers. I had two issues I MOST wanted fixed - one a switch or timer for my front door light and the other my kitchen light fixture fixed. The simple fix plan cost over $500 and didn't include fixing these issues. The tech told me I had knob and tube in the walls (I was under the impression it had been taken out, but apparently not) and that a new fixture was needed. He basically tried to upsell me on a knob and tube evaluation (another 200), when maybe they could fix my issues. So now I have to call (and pay) another electrician to come out and do the part of this job they wouldn't do. Bummer.

Cindy Collins

3 weeks ago

Straight forward and direct about needs for follow up.

Norberto Feliciano (Norberto)

2 years ago

These Guys were on point very friendly and knowledgeable will recommend this company to any on John on Saturday called me up personally and stated that he will be arriving at my home with in the half hour And bingo word is bond. He was very knowledgeable explained what was the issue and within minutes we had power Thank you John Y and GEN3

william brown

3 years ago

Did all of my business transactions away from the work site at some distance. This business was of great importance because I had no other alternative way of carrying out this task at that point and time. So, Gen 3 really came through for us. I had someone on site monitoring the work being done. I was told that every aspect of the job was done professionally.

Luke OBrien

2 years ago

The communication by the company as a whole was excellent. the technician, Eric, showed up right on time. He was friendly and efficient. i would recommend GEN3 to anyone in need of these types of services.

T Williams

4 months ago

Repairman was very professional, informative and thorough. Also on time.

Alex Bouwman

2 years ago

Gen3 was an excellent company to work with. Work was well done. Contractors were respectful and communicated when needed. They cleaned up after each day.

Mark Allen

4 years ago

I recently had serviced done to my home, Marc Green was the tech and he did a great job installing my new electric panel. I would use him again. Stephen was the customer support who helped me and gave great support.

Al Corbin

2 years ago

Highly recommend Gen3. Used them twice last year to fix a/c and install new panel. Their Lead Tech John Y. was particularly helpful + knowledgeable, and reason I plan to use them again this year for my next project.

Richard Stine

3 years ago

We had Gen 3 rewire our entire South Philly rowhome. It was a lot of work but Gen 3 offered a competitive price and a reasonable time frame for the work. Our technicians Aaron and Tom were both very respectful, prompt and patient with all my questions.

Amie Faillace

4 years ago

I first spoke to Cindy to set up the appt. She was helpful and professional. The electrician Brian Scheid was punctual. He worked all day and did a great job. He explained everything and was very personable.I also spoke to Steve who called after the job was done to make sure I was satisfied with the work. I would highly recommend thiscompany. Found them on Angie's List.

Bob McWilliams

2 years ago

Gen3 made our move into a new house much easier when they replaced an outdated circuit breaker with a new one that conforms to all current standards. They did so quickly, professionally and with little disturbance to our home. Thanks to Osiris, Justin, Jose, Roger, Joshua, Jessica and Lauren for all their work to make this a successful project for us.Gen3 successfully rewired our old house (built about 1945). There were challenges due to the old construction and subsequent number of owner modifications since. Gen3 overcame the obstacles and did not charge for additional time caused by the old construction. No project is easy but Gen3 continued until it was finished to our satisfaction. Kudos to Bill and Thomas for their work.

Naomi M

4 years ago

We are renovating an old home and use Gen3 for all things electric. They were wonderful to work with. Kevin and Jose specifically were so professional, did amazing work. Would 13/10 use them again.

Rob Miller

2 years ago

Great experience with Justin. He came out and diagnosed the problem within minutes, quoted a fair price, and fixed the heater. Professional and knowledgeable. Highly recommend!!

Stefan Schneider

2 years ago

Professional and courteous, Osiris Jones found the issue quickly and made sure it was fixed promptly, he then did a thorough inspection of our electrical system and pointed out the most important things to address offering clear and concise explanation of what needed to be done. I will definitely use Gen3 again

Jaime Tiongson

2 years ago

Evan P. was very courteous and prompt. He explained everything really well. He described what his diagnosis was and how he is going to repair things. He was professional and quick. We were very satisfied with his service and highly recommend Evan P. and Gen3

yaffa landis

3 months ago

Jeffrey was professional on time and friendly

Will use him again for sure

darrell rainey

2 years ago

Mr. John Yeomans is exactly what I have come to expect from Gen3, a courteous,professional. He arrived on time and efficiently performed each of his tasks. And even better he cleaned up after each task. A very high standard indeed. I will not hesitate to call Gen3 first for any work i need doing..

Fran Glick

3 years ago

Needed an additional outlet in my basement Brian Smith arrived on time, Friendly, professional andKnowledgeable.I use Gen 3 for all my electrical needs including HVAC and tankless hot water heater service.Shout out to Stephen for always making my appointments convenient and easy

Mickey Andrews

3 years ago

My family and I have been experiencing leaks from our ceiling, which we thought were roofing problems. When we found out the leaks were a result of the duct work, we gave Generation 3 a ring, and were able to get an appointment right away with Chris Fratini. Chris came to our house, and we were very impressed. He was very professional, knowledgeable, and courteous. He went on to our roof, and immediately identified the problem. We were very pleased with our experience, and we highly recommend, if you're ever unfortunate enough to be in this situation, to give Generation 3 a ring! They won't let you down!

S S

4 years ago

Generation 3 made some new outlets for me. This is the second time I have used them. They are not cheap but they are excellent. A technician named Marc Green did the work for me. He came twice to my house, worked methodically and quickly, spackled like a pro, and cleaned up everything before he left. Much recommended.

Jocelyn Morris

3 years ago

I have used GEN3 many times and they are always super reliable and do great quality work. Stan, in particular, did a really great job wiring pendants and adding a junction box for me in a tricky location!
Thank you so much GEN3!

Blondell Reynolds Brown

3 months ago

Electrician shared details about all he had to do in great detail.

Art Coyle

4 years ago

We have a condo that was completely renovated about 3 years ago. But in the planning we missed a few things specifically related to lighting. We needed some tack lighting in one bedroom and some sconces in a bathroom. From the initial planning dealing with Stephen and Lauren in customer service to the actual installation by Dave Cusson and Jose Alicea everything went smoothly and now have the home we wanted. I highly recommend Gen 3 Electric!

Molly Albertson

9 years ago

Dave was friendly, courteous and timely. Generation 3 is a great company to work with. They rewired my entire home in a matter of days, left it spotless and didn't mind taking the time to explain the work in layman's terms. The prices are affordable and even the office staff is exceedingly friendly!

Mary Lambert

2 years ago

This is the second time I used GEN 3. They always does good work. The the service persons are always professional and helpful. I also, like the way they clean up after the work is done. Good Job! I will use them again.

Abraham Rowe

2 years ago

Gen3 and Bill were great - they were really flexible with scheduling, and got the job done quickly and efficiently. They were careful with COVID stuff - wearing masks, etc., and everything they installed looks good and works great

Robert Lipman

3 years ago

Some homes that look good to the average person can have hidden issues that affect safety -- such as wiring issues that could lead to a fire. Mike J's inspection of a house a member of my family was considering purchasing revealed such issues and provided an estimated cost to remedy the situation -- and because of the info Mike provided and other reasons we decided not to purchase the house, saving us from a potential nightmare. Also, we appreciate Tiffany's courtesy during our follow up call to Gen 3.