D R Sevacko Plumbing

D.R Sevacko is great.. they offer fair pricing, well trained plumbers , and prompt service. The owner is very reasonable and the plumbers do exceptional work. I would not go to anyone else, I trust D.R Sevacko to handle all my plumbing issues.

Very efficient and knowledgeable answered all my questions and concerns
Would recommend and use them again. Unfortunately I didn't get the young
man's name

Technician came out for 5 minutes misdiagnosed the problem and throw away my $50 air vents that he says were bad. Sent me a $125 Bill.
I proceeded to buy 2 new vents that were supposed to fix the problem but the same issue came up again. Called several times to reschedule a follow up appointment. Was told numerous times that someone would call me back to reschedule no one ever did. Finally after weeks a technician came out properly diagnosed the problem and scheduled a power jet snaking on my main pipe. At that time I was assured that this would be a $300 process and proceeding with scheduling. After the tech came out and did the snaking I got a $650 bill because they say it took longer than originally planned. The tech didn't say a word and just acted like everything went as planned. I called to complain and couldn't get a anyone to call me back. They agreed to drop the original $125 service call bill but refused to do anything about the $650 bill that was more than double what I was estimated nor would they take off $50 for misdiagnosing the original problem and throwing away 2 perfectly good air vents. Unfortunately they did exactly what you heard about in the plumbing industry. Would never recommend this company and it's very clear they don't care about be transparent about there billing or customer service after the fact.

I have never dealt with such a lack of customer service in my life. There is a significant lack of communication between the in field plumbers and office staff. When I called to schedule them to come back, the woman who answered only wanted to argue her point rather than listening to the customer or being apologetic that they could not deliver on what was communicated to me by the plumbers. Then they sent me a bill for their service even though they were not able to do anything to fix my issue while they were here. I had 2 plumbing companies come out to try to solve the issue. Neither could solve it at the time but, they were the only company that sent us a bill. When I called to talk to the owner about my bill, the woman who answers their phones AGAIN argued with me and did not allow me to speak to anyone else. I have never experienced such horrid customer service. Do yourself a favor and go with a company that cares about their customers like Trout plumbing!

Edited to add**** Even their response to this review is about them trying to argue their point! No desire to make it right with the customer. Only concerned with being right and getting the last word! Obviously, I'm not alone as there are many other 1 star reviews here.

Had them redo a water line and they were 2 days late not only that but they didn't dig anywhere near how deep it had to be.. none stop problems.. the 2nd crew that came out was much better than the 1st I will give them that..

We had sewage backing up into our basement. A different company came and quoted us thousands of dollars and multiple days to fix. I called D.R. Sevacko - they were able to come same day. They were extremely nice and professional and fixed the problem quickly. I would definitely recommend them!

Friendly, fast and vantastic results everytime I've had to use them. Wouldn't go anywhere else. Very professional and hard working team. They truly try to solve any issues they come across. So glad I now have a go to company I can trust.

3 employees of D. R. Sevacko Plumbing (Dave, Mike and Travis) were kind and courteous while fixing our gas leak. The owner, Dave Sevacko, was quick to get a crew to our house so that we wouldn’t have to go without gas for long. The experience was not bad like I had thought it would be.

We were set up for a repair with D.R. Sevacko through the line protection service company we have. We had a broken gas line. When D.R. Sevacko learned of our trouble we were having getting someone out to make the repair, of our medical condition and that we had no gas since Friday (it was Monday), they worked hard to complete the repair that day. They faxed the proper papers over to the gas company ASAP. I was able to get our gas turned on that evening. The job was done well. It was done fast. They put all of the dirt back and even put down some grass seed for us. They took care of everything for us. They were kind, respectful, quick and knowledgeable. We didn't have to worry about a thing as far as the repair. (The line protection service company and gas company are a different story.)

I would recommend them to any friend, relative or neighbor I know.

Who knew that resolving a clogged sewer could turn out to be a pleasant experience! This episode was entirely pleasant due to the coordination of the HomeServe plan telephone agents and the Sevacko P[umbing Co. staff and plumbers. I initially called thr HomeServe line at 7:30 in the evening when I discovered sewage bubbling up thtough the sewer vent in my driveway. After connecting with a HomeServe agent, who, by the way responed cordially with his full name, it required only about 2 minutes for him to confirm my eligibility and to inform me that a local plumbing professional wold be located shortly and could be at my house in less than a day. Thirty minutes later I received an email from the Sevacko Co. that confirmed my request and they would be calling me. Although the email offered a button for me to click to contact them, I decided to wait until the following day.
At 8:01 AM I received a phone call from Kelly at Sevacko schedling a visit for 3 PM that day. Then over that day I received at least 3 messages remindung me of the appointment. The final reminder included a live visual graph of the truck approaching my address.
At the on-time arrival of the truck, the 2 plumbers, Cory and Mike, were already setting up their power snaking equipment before I had managed to get outside! They were pleasant, talkative, informative, and worked well together. We were all pleased when the clog was located in a couple of minutes, and sent off to sewage heaven, down-line somewhere. From the way his equipment reacted, it was his opinion that my line was in good condition, with no breaks or irregularities, On questioning, they informed me the their compamy is equipped to do all general plumbing projects. I'll remember that. Thanks, guys!

D.R. Sevacko Plumbing very,very Professional & Courteous got to my house went right to work address the problem in my sewer line going out of the house sent the sneak out with a new 4 inch cutter went thru the roots & build up of other things that would build up with the roots line opened and flowing like new.would highly recommend Sevacko Plumbing to anybody who has a Problem

They were early for their appointment. Very efficient, very clean, very polite. For a fair and reasonable price. I felt totally comfortable with them working in/on my house.

I’ve had D.R Sevacko out to my home several times to complete work. All plumbers have been polite and very informative when explaining what needs done. Every time I have called the office staff has been extremely professional and helpful. I’ve also had the owner out to my home as well to diagnose and complete work and he is very reasonable and friendly. This is a great company and good people and I trust them for all of our plumbing needs.

A 2 man crew, arrived at my home on Friday, June 11th @ 8:25am, willing and ready to get to work. They completed the job - including inspection by GAS COMPANY, and were backings out of my driveway at 2:53pm. Super job, Super cleanup, Super Workers!

Needed the services of Sevacko Plumbing on a Saturday and they arrived at my house within 30 minutes of the service call and had the issue resolved within an hour. They explained the issue to me and advised of possible further action if we see any more issues.

Claim was made with insurance at 11am.
Cory and his helper were here by 1pm.
We had a sewer pipe backing up into the basement.
They got right to work as a team. Found the blockage corrected it cleaned up and thanked us for the business.
Excellent team and company.

i had several backed up sewers, and pipes , they called imediatly, came took care of the problems ,
cleaned up , left my houses in great condition, anyone that does not use them will be sorry they are great on price , work is great, good people i would not ever think twice about calling them they are super plumbers thanks

DR Sevacko went above and beyond for me. I highly recommend them!!

JJ and Rob came out to snake our drain they both were very informative by explaining exactly what they were doing and showed us how to check in the future for a clog. Definitely would recommend this company to others no gimmicks or additional fees you pay for the work they do.

They were used via a home warranty. Very professional, knowledgeable and respectful of property. Would highly recommend them.

I had a great service with this company. They were very professional and fixed my leak very fast. I will use them again if I have any plumbing issues. Thanks so much.

Best plumbers around

Very professional. Fast and reliable service.

They did a fabulous job installing my hot water tank. They arrived on time and they were very professional.

I have never been more upset with a company in my life. I will be sharing my experience in every form possible to make sure that no one ever has to deal with the stress that I had to. They were contracted out from my insurance company to fix the trap under my porch. After the job was done, a chuck of my flower bed is still missing and has not been filled in. Also, my basement had mud wash through from where they were digging. Throughout the entire process, I was never called or updated on when employees would be at my house. I received no pictures or documentation of the job until I called and asked for it. Calling into the office was an adventure of which woman was going to be rude that day. I was transferred back and forth between them in the middle of talking. THIS IS JUST THE BEGINNING. Then while examining my inside plumbing, they stated that my sewer pipes under my basement floor where all busted and cracked. I asked for an estimate and it was roughly $6,500.00. I stressed about how I was ever going to come up with that money. Tried to get numerous different loans, but thought I should have a second opinion just in case as Sevacko would not give me the camera footage. Not only did, I get a second opinion, I got a third as well that stated that there is NOT ONE crack in my pipe that needed repaired. I would have blindly trusted Sevacko and been in debt for something that didn't even need done. I feel bad for the older man who I assume is the owner because he is the only person that spoke to my wife with respect and gave an explanation for the outside job before it began. My insurance stated that they can not complete the rest of the external until the internal is done, so I will be contacting them next to explain a job that didn't need completed. Do NOT use this company! I see my family has a review on here as well where they were misdiagnosed

This afternoon,

Cory and Greg showed up at my house, and they did a spectacular job. They were prompt, and they let me know 30 min before the appointment, that they were on their way. They were professional and answered all the questions i needed answers. My hot water tank broke, and in desperate times, they helped out tremendously. People normally only talk about bad service, but I can't tell you how happy I was theses guys showed. I will 100 percent be using these guys in the future, anyone reading this should as well.

D.R. Sevacko started the work but did not complete. When called to advise still issues Ray was rude and stated was working when he left. After I paid $800 the toilet should not be running and the bathtub should not be filling up with water. I am now left with calling another plumber to finsih the job.

I was given a 2 hour window to obtain an estimate for services. After waiting at the site I called the office to see when the owner would arrive to learn they had to reschedule. We rescheduled for a 1 hour window later on that day with the mutual understanding that it was an extreme inconvenience for me to get to the house that needed an estimate as it was very far out of my way for both appointments. I was very explicit. Again, after waiting I called the office to see when the owner would arrive to learn that they again would not be showing up at all today and needed to reschedule. While I understand things happen and plans change, I at the very least expected a notification before I went out of my way, again. Furthermore, the Office Manager wouldn't even apologize and chalked it up to business as usual and refused to take any ownership. All around awful business practices. I probably dodged a bullet in all honesty if this was how I was treated in the short time I attempted to give them business. I called a local competitor who scheduled an appointment without any range of hours immediately after

Corey and his teammate were friendly and able to get the job done quickly and with a good attitude.

Used these guys to replace my water main shutoff valve and I have nothing but great things to say! Both Cory and Travis were very friendly and professional. Called them for the replacement and they were out the same day within the hour. Waters back on and the work they have done is solid!
Thank you again Cory, Travis and the Sevacko Team!

Came out through our home warranty company and then tried sending an inflated bill for services covered under the warranty and threatened court action/collections. Wants close to $200 for about a $20 part. Office manager was rude and cursed at me on the phone when I called to discuss the bill. I would never use them again.

Update to response from owner: I called two times and your office also called me. On one occasion, the female representative from your office called me an a** hole on the phone after she said that your company would take it to magistrate court if I didn't pay (which I again refused). Sound familiar now?

Found to have a gas leak in my service line & needed it replaced. I got several quotes & only had a few days to get it done before my gas would be turned off. I met Dave who came the same day to give me the estimate. Estimate was a very fair one! The 2 young men that came to do the work were on time & so very nice. I was very happy for choosing them. Would definitely go back to them for any other work.

We called for service on a leaky kitchen sink drain. We had used their services a few years ago. They were able to make a service call on the same day. The young men who arrived were very efficient and knowledgeable about the problem. The needed repairs were completed promptly and at a fair price.
We highly recommend D.R. Sevacko Plumbing!

Make sure you get a written estimate before they do the work, because they charge more than what they tell you, They came to fix a leaky faucet in the my tub, replace the stems, price was 175, fine, but after replacing stems, pipe behind tub, sprung a leak, how about that. I know things happen, but the technician gave us a price of 585 which he said was the total cost, took stems back they replaced, because new central brass came with faucet. Well, when I received the invoice, which was now 700 dollars, I called about the price, she said the technician does not give the cost, well guess what, he did, he was on phone with someone at their office right in front of me and my wife. She said she would talk to the owner and would call me right back, never did. They did a nice job, but not happy with the way they handle the cost of doing work, no return calls, very poor communication with clients, and sorry to say, will never use them again, and all over the extra 125 dollars. 1 star on the way they handle their business.

They were awesome i will use them again and refer to others! Professional, friendly and very neat cleaned up areas .

Reckless driving by one of your companies trucks almost caused an accident on Rt.376 8:20AM on
4-17-23. Thank goodness other drivers were paying attention or it would of been a pile up. I also was almost hit by them for switching lanes, no turning signal used the on vehicle, and the trailer that was being hauled has no break lights or turning signals working. With being a USDOT registered vehicle, I would expect better safety measures from your drivers and making sure the vehicles are in proper working condition. Picture included to safety inspect that trailer!

I do Not recommend, poor service, poor communication - DO NOT give them payment BEFORE they come out for a job if you must use these people.

Excellent! I waited five hours for Galease to show up to replace my water heater- when they finally came they didn’t have the heater and quoted me 2700.00 bucks! I told him to leave (what a joke) with in five minutes I googled Sevacko plumbing, she told me to hold for a second- then said we’ll have someone there with in the hour- they were not only there in ten minutes they started working immediately. I watched them work and was very impressed by how smooth things went and the tank was in in an hour, the area was spotlessly cleaned and they were out the door- great young MEN!

Daniel Williams Mt Washington

Very very happy with Sevacko plumbing. My home warranty company recommended them and set up an appointment. They came an hour and half later the same day to clear a block in my main line. Two plumbers came and were very nice and very professional. They diagnosed and fixed my issue quickly. They told me all the steps they did and all the tests they performed to come to their diagnostic. Everything was done quickly and as clean as possible( some water in basement, but to be expected with toilet removal and snake action. Nothing a towel or two couldn’t handle). I would for sure use them even without the warranty program. The negative reviews are a bit puzzling to me, especially those that have warranties. But like with most reviews, only the 1 out of 10 angry people leave one. Use Sevacko plumbing, you will be happy you did!

Incredible service. The plumbers came early and fixed my hot water tank in one minute. Very professional. Totally recommend them.

Great people!!! Would definitely use their services!!

Fantastic
Gets the job done

Fixed the problem but found another problem. They said someone would be in touch. I called 4 times and was told someone would call me back each time. They never did.Now, I have to find another plumber to finish the job. If dominion isn’t covering the repairs use someone more reliable!

We needed to have our leaky toilet replaced asap. I called at 12:30 in the afternoon and the service by 3:30 I had a new toilet. Very kind on the phone and the 2 gentlemen that came were polite and cleaned up after installation. Great customer service. Thank you!

If I could give negative stars I would. Came to my house and left sewage in the floor. What a joke...”we aren’t cleaners we are plumbers”

Savacko Plumbing did a major gas line replacement for us on an emergency basis when a gas leak was reported by Columbia Gas personnel. The line work itself was fine but the company promised to return the following Spring to regrade and reseed the front lawn. Come Spring there was no sign of them. Despite repeated phone calls (Spring thru the next Autumn) they always answered the same -- that we were on the list and they will get to us but cannot say when. They never showed up. Two years later our front yard still has dirt piles and rocks strewn around. Hubby will do the work himself now but we are really annoyed that Sevacko reneged on their promise to fix the yard following their digging. Very unprofessional and very poor customer service.

Update 2/18/20 - Called to take the owner up on the offer he made to fix the lawn. Hubby called and was told their contract only allows them to tamp, rake, and seed. Our lawn was left with hills and gullies and rocks all over. A rake and seed will not fix anything and this is totally different from the promise made a year ago to come back in the Soring and fix the yard to the original condition. My bad review stands sorry to say.

This is the worst company ever!! Beware!! They don’t complete the job the correct way. They make the original issue worse. They lie about having an inspection done. I’ve been calling for over a week now in regards to getting a report of the inspection and each time they say they have to look for it. This company is terrible. Do yourself a favor and don’t even get HomeServe insurance either who only works with this company. You’ll regret everything.

Two employees cleaned out our sewer line today.
They were very professional & took care of the problem.
Would highly recommend
Thank you

While trying to hang a small spice rack we punctured a water pipe that carries water upstairs to our third floor. I cut the drywall and put a small piece of rubber and a clamp to stop it. I was told by the plumber upon his arrival that my fix would have likely lasted. I decided since I was going to pay $65 for his visit, that I would have him replace that section of pipe. When I had called to make an appointment, the plumber said it would be $65 dollars and that would go into the first hour of work. He was there for about 25 minutes and had it fixed. They do not fix dry wall so all he did was repair the pipe. To my surprise the bill was $150. It caught me by surprise and a called the office. They are not overly friendly there and seemed a little frustrated for my call. I'm not sure if this is a good price or a high price honestly. The plumber he did the work was pretty cool. It just seemed a little high they say they charge for the job and not necessarily the time. The plumbers call into the shop for what to charge. They should have told me in the beginning what the charge when be as I probably wouldn't have had them do anything.

I would probably try and get a hold of someone else before using these guys again in the future. I will definitely ask for the price first, before they come out, after learning how they determine their prices.

Mike & Rob spent several hours on the weekend, both Saturday and Sunday finding and clearing BAD clogs in my indoor main stack and outdoor main. They did a fantastic job Were very professional and courteous and were here when I needed them on the weekend. They are a great asset to this company! I would recommend them to anyone!

Unfortunately any all interactions I've had with this company have been negative. As a former customer and a neighbor. As a costumer I was happy with the work. They did fix the issue, but my yard was left a mess. We were told the ground needed 3 months to settle before it could be fixed.They never came to finish it, We had to call them a total of 6 months later to finish the job. As a neighbor, I've had to deal with the owners and employees parking in front of my house leaving us with no where to park on our street. their business is provided with a lot that is right behind their building, as well as a driveway in front. In my opinion all of these things are just bad business. They are in a residential area and should treat their neighbors right!

We were introduced to them through our home warranty provider. The same crew has come to our house on multiple occasions. They are extremely courteous and professional. They took the time to explain each step of the issue and how they were going to fix it. They do an amazing job of diagnosis and repair. Excellent service!

Couldn’t be more impressed with D R Sevacko. My gas service line was red-tagged and needed to be replaced. They came out immediately to give me a quote and were here the next day to replace the line. The techs were friendly and efficient. The office staff worked with the gas company to get me turned back on. It's refreshing to get such great service. I will definitely use again!

If you have to ask, you'll never know. But if you must ask:

Estimate was based on more work than what was completed but initially charge was $300 for 20 minutes of work -- after questioning the price (since significantly less work was done than they had estimated) the charge was reduced by $40. Probably at most a $100 job.

I didn't argue, but a very young plumber got into a fight with me. EXTREMELY unprofessional.

Scheduled 'first thing' 8:00 AM. I arrived at 7:30 AM and at 10:05 AM plumber arrives. No update but told 'on an earlier call'. Is that really '1st thing'?

Synopsis:

(1) Overcharged

(2) Late

(3) Unprofessional

We had seriously backed up drains and after a terrible storm the water was 3 inches deep in the laundry room. They were here within a half hour and extremely considerate and professional.
I cannot speak highly enough of this company. We had Chad and Ray as our plumbers and they had the drains open and fixed within the hour. Great plumbers, great service, and great office help.
They actually answer the phone when you call. No answering service. An actual person!!! And a nice one at that.

After getting a $7,000-$8,000 quote from Roto Rooter to fix a “collapsed” pipe, we got a second opinion from S.R Sevacko through our insurance. They came out and cleared out the line in under an hour and saved us thousands. They were honest, and on time. Don’t use those big companies- seemed very dishonest.

reasonable price and quick turnaround on backflow test

D R Sevacko repaired my toilet by placing a small amount of silicone around the flapper. The fix worked until the very next time it was used and I ended up with a $300 water bill. I tried to voice my complaint about their shoddy repairs, but they told me that I didn't know what I was talking about. They were contacted through HomeServe (Updated to let DRSevacko know about this job. July 2022) No warranty provided for this fix.