I decided to use this business because someone mentioned it on an online review that they are affordable. They probably had friends and family write the good reviews about them. Because they are NOT affordable at all and they are one of the worst companies I have ever dealt with!! Stay as far away as possible! I called and they came out to fix a small/very minor and common pipe leak in the interior wall and they charged me $388.72!! It was such a simple leak and small leak it should have been around $200 to fix the leak. They did not give me an estimate of how much it would cost to fix it before they started working on it. They charged me for 3 1/2 hours to fix the pipe. When it only took him 2 hours to fix it at the most! That is 1 1/2 hours of being overcharged - it is unethical to do that! They also charged me 1 hour ($105 extra) to go get the parts!! The parts are the most common parts that a plumber would have! It is not my fault he came to my house unprepared - I told him about the leak before he showed up! That is outrageous to charge me for that!! They should have had the parts in their truck because that is the most common household parts that every plumber has in their truck, except them! And it should have never took him 2 1/2 hours to fix such a minor issue!! The guy was super slow and dragged out the whole process to charge me more since he charges by the hour and not by the job, which they did not disclose to me at all until after he finished. He charged $105 per hour on a Monday at 2pm! That is an outrageous amount for a daytime plumber. And the total cost of the materials was only $21.22! I called the owner and asked him for a refund for the 1 hour it took the guy to go get the parts, because I should not be charged for his unpreparedness, but the owner will not return my phone calls or voicemails. I also went to their location to discuss this with the owner and to show him my receipt and they are not at a physical location (which is a major red flag)! I tried to give them a chance to make things right, but they refuse to so by dodging me (which is another red flag, so if you were to have an issue later on with their work, they will be long gone and you will be out more money). I was completely ripped off by this company! I tried to help out a small local company, but it was an expensive lesson learned. They are the worst plumbing company I have ever dealt with! Please stay away from them and use a different, more reputable, company. Shame on them, this is not how you run a business!
