Alex Schneider
3 years ago
Terrible. This was the plumbing company that my home warranty company used for a hot water heater issue I was having. He took 1 week to get anyone from his company to show up to diagnose the problem, meanwhile my basement was leaking water from the water heater. When I finally got ahold of someone on the phone, they immediately went into blaming me for the fact that they hadn't contacted me. He ran the gamut of excuses as to why he didn't contact me I don't have your number, the home warranty place never sent me your info, I called you and you never picked up, the home warranty sent me the wrong info. All within the same phone call, he had 5 different excuses. Finally, though I got him to send one of his people to diagnose the problem.
Fast forward to a week later and he still had not submitted his diagnosis of the problem to the home warranty company. And I called him OVER 10 TIMES asking him to send it. Granted about half of the times he didn't pick up the phone so I left voicemails, which he never responded to. When he finally answered the phone, he again went through the full gamut of excuses (I already submitted it, I'm pretty sure I did it this weekend, they should have it, You'll have to ask the home warranty company I didn't receive a voicemail from you) that attempt to place the blame on someone else for his failure to submit his simple report to the home warranty company. All the while, water is still leaking from the hot water heater in my basement.
He never ended up submitting the documentation, and I begged my home warranty company to let me use another plumbing company to fix the problem, because this Company is clearly incompetent and untrustworthy.
Do not use this company. Seriously, there are great plumbers in the Tulsa area, this is not one of them. Save yourself the money, stress, frustration, and lies.