Big Boy Plumber

I would rate this company LESS than 1 star if I could. This company is unresponsive & inefficient. They don't answer calls during business hours, schedule appointments and fail to show up, fail to respond to messages left, and have an apparent lack of concern for their customers. Our water heater has been out for more than a week. They came out to assess and ordered a part, but it has been almost a week since it arrived and we're STILL without hot water! They never showed up to install the part after setting an appointment to do just that! This is completely UNPROFESSIONAL and UNACCEPTABLE!

I wanted to give a shout out to Big Boy Plumbing. The pilot went out on my hot water heater so I requested service through my home warranty. They sent Ricardo with Big Boy Plumbing, i received a phone call right away and he was at my home within 24hrs. After accessing the situation I was told the part needed to be replaced, that it had been ordered, it would be a few days, also the part would be delivered to me. Due to timing and other obligations Ricardo recruited another plumber to replace the part in his absence, however the plumber never showed or called. Ricardo followed up to ensure the situation had been taken care of. Upon him learning that his replacement was a no show he apologized and assured me he would take care of the situation. Later that same day Ricardo showed up after hours in the dark with a flashlight to replace the part.

I really appreciate Big Boy Plumber's customer service, open communication and follow through. If you're looking for a good plumber give Ricardo a call.

They were scheduled to come out to my house. I had a leaking pipe in my ceiling. I had to wait two days because it was warranty work and the earliest they could do was a Tuesday. Then Tuesday shows up and they cancelled. Family emergency they said. I guess they only have one plumber.