Muska Plumbing

From the responsive communication and continued follow up from Tom to the knowledge, patience, and skill John brought to the job, Muska well exceeded my expectations! I live in an older home where every repair is a bigger task and challenge than expected but John figured out how to address the issue and fix my shower/tub. I would highly recommend Muska's services and have already done so with my family/friends/co-workers. They turned another unpleasant household repair into a very pleasant experience. Thanks Tom & John!!

We recently called Muska to replace a kitchen faucet and unclog the laundry room drain in our basement. What we thought was a clogged drain turned out to be a broken pipe which sucked but we were happy that the plumber was able to repair it the same day. He did a good job and was professional, inviting me to look at his progress periodically and explaining everything. He seemed knowledgeable and at this point we were very happy with our choice of plumbing company.

Problems arose once we received our bill and noticed that we were charged for an extra hour and half of both the plumber's and apprentice's time. The plumber was here just over 5 1/2 hours from 8am-1:35pm but we were charged for 7 hours and Iwas later told he recorded his time at our house for 7 1/2 hours. The apprentice was here for 3 1/2 hours from 10am-1:35pm but we were charged for 5 hours and he recorded 4 hours on his time sheet. So basically the plumber reported his time very inaccurately AND the billing staff changed the amount of time reported by the apprentice. We eventually got this figured out and were just charged an extra half hour for both plumber and apprentice for the time they spent disposing of materials.

However, here is where our second problem starts. They took our old pipes and disposed of them but they left a pile of concrete in front of our garage. I would guess it was about two 5 gallon pails worth but I wouldn't know because they used our recycling bin to haul it out of the house. The apprentice asked if he could put it in front of the garage and my fiancé said yes, thinking he meant temporarily. After telling an office guy about the concrete left at our house he called back to tell me that we told the plumber we wanted to keep the concrete to fill in a hole in our garden! It took 3 conversations with office staff to get this concrete pile picked up. This was in addition to the 3 or 4 calls I made regarding the inaccurate bill.

The office staff never once apologized for these inconveniences but rather acted like I was an inconvenience to them. I'm so confused how they could even mess the bill up in 2 ways it makes me wonder if it's an intentional practice. I contacted the company about my experience and was basically told they were sorry but sometimes people have bad days although that's no excuse. I dealt with these people on like 5 different days and they were always having a bad day! This is what you get nowadays for $900...oh and a kitchen faucet installed, faucet not included.

These folks did a great job: professional, courteous, clean and efficient. Communication was outstanding! The response to my initial online query came within minutes, and subsequent questions via email and voicemail were answered quickly, politely and thoroughly. It's been years since I've had any plumbing done, so I don't know how they compare in price to others, but the fact that they respected my time was of great value to me.

We had a water pipe break unexpectedly and water all over the basement. we needed somebody to come out that day and they showed up right away. they had to disassemble some of the wall to get the pipe fixed but they were super careful when taking wall down. everything got fixed really quickly and we have not had a problem since. Very fair price. Definitely would use again.

Unfortunately, we did not have the best experience with Muska. Poor communication in that it was not timely or clear, extremely high prices for actual materials (labor, however, was reasonable and comparable to other plumbing businesses), and work was not done right the first time for one of the faucets.
We asked on numerous occasions for an itemization of materials on the bid, and we were given the run-around. In fact, anytime we asked clarifying questions, we had the impression that we were an inconvenience to them. If we were to have done anything differently, we would have obtained our own materials as Muska unfortunately is highly inflated in this regard, even as they tried to justify it with a warranty (which is only 1 year). If they truly stood behind their work, it should at least be 5 years in my opinion. Our contractor ended up fixing the leaking faucet that was not done right the first time by Muska as they would have been too busy to make the special trip out for us to fix what should have been done right the first time. When we brought this up to them, they did not apologize. It was disappointing to see the lack of professionalism and poor communication on their behalf, and unfortunately I cannot recommend them.

Fast, friendly, responsive, great work!

Recently hired Muska to come out and replace some valves on my water main. I was very pleased with the communication, speed and quality of the work performed. I thought the price was very reasonable as well. I would recommend working with Muska for plumbing needs.

I can't say enough good things about Muska! Tom and Scott helped us out in a difficult situation. They were so responsive and professional. When an unexpected challenge was found, they absolutely rose to the challenge and completed the project on time and on budget! Thank you again Muska Plumbing!!

Fast and quick service

Use them alot.Great work.

Great customer service from a long time local. They service commercial appliances!

Called for emergency shower valve repair so we could turn our water on again. Was on the phone with someone immediately and after some questions, given an estimate range. Within two hours someone was on site to perform the fix, done within an hour. They did some extra re-caulking and cleaning too. Very happy with results.

Within 1 business day, Muska had our plumbing needs taken care of. Everything was excellent, from the business office to the plumber himself, they were professional, efficient, and kind. These days, finding a plumber can be challenging and pricey. For what was done, the value was far better than other plumbers. I would highly recommend Muska Plumbing for anyone who wants a job well done!

They got the job done after I tried two other companies.

I would recommend Muska Plumbing for any job. When I had a unique circumstance and needed an accommodation, they were more than willing to work around the schedules of those involved. The satisfaction that I feel, after being helped so much, would make me use Muska for my electric and heating needs as well. Thank you for your awesome service and for being such kind people.

Tom at Muska Plumbing has been amazing to work with. He was reasonable, responsive and the follow up was great. Can't say enough good things about this company.

Tom and Scott were professional and personable walking me through the situation at hand. I had never needed a plumber before and thank goodness I called Muska Plumbing. I highly recommend their business- local and prompt! Can’t beat that.

I have have used Muska Plumbing at least three times for a rental property. They have always been very punctual and one time they went out of their way to get a service man to my property in between his jobs. They are knowledgable, helpful, friendly, and I have been very pleased with the service I received. I have recommended them to another property owner friend of mine. I will continue to use them without hesitation. I am a very satisfied customer.
Rod W.

Our drain and water have had a strange smell for several months. I called into Muska Plumbing and they sent someone out that same day. Tim was professional and had many helpful suggestions. Appreciate the quick response and the discount to the invoice since we found out the small was due to our water softener.

Muska Plumbing did a great job from explaining what plumbing work I needed done at my residence to scheduling a time for the work to be done. The highly experienced plumber arrived with the the necessary parts and provided excellent installation. I would recommend Muska Plumbing to others.

Had a leak in my mechanical room call the plumbing department customer service was great tom had someone out there to fix my problem same day very courteous just all-around great company I would recommend these people

Our plumber was great. He got the work done
Fast and was very friendly. Will definitely use Muska again

I am so happy with my experience with Muska Plumbing! They responded right away, got me a competitive quote immediately, and finished the work the same day. Very professional and responsive! I will definately use them again!!