I called to find out information about installing 4 faucets and a toilet, plus check the leaking of another toilet. I then called back to schedule, but told the woman (Lindsey) who answered the phone that it was only 2 faucets, both bathroom sinks, plus the toilets (one install, one check leak). I asked about an approximate cost and she told me it was $90 an hour and would take 2 1/2 to 3 hours, so I was expecting around a $300 to $350 bill. My bill CAME TO $515 since they (WITHOUT MY PERMISSION OR TELLING ME) also sent an apprentice with the plumber or an extra $45 an hour - basically the difference between what I was quoted and what I was charged!!! The day they came out, the said they didn't have the faucets on the work order and would have to return the next day. They did that and did a fine job. When I called to find out why it wasn't done on the first day, Lindsey said she didn't have it on the work order. I said I SPECIFICALLY said two faucets AND the toilets, and she repeated that she didn't have it on the work order. I told her she must not have written it down and she just once more said it wasn't on the work order. EXTREMELY frustrating! Then I got the bill for $515 after expecting under $350. When I called about that I was told my husband scheduled the appt., even though HE DID NOT! He was the contact person for the install, but only said he'd be there the next day for the debacle of not having the faucets on the work order as they were supposed to be. I was basically called a liar more than once by the owner (or manager). I will pay the bill, but I will NEVER do business with Leon's again! Sad, because their service people are great, but the girl who answers the phone doesn't have CLUE and the people in charge will lie to your face! Read less