I picked this company based off the reviews, because it sounded like they were very professional and others have had a great experience.
They are supposedly available 24/7. However, when I called to set up an appointment, they said the next available would be the following day. I thought, because of the snow, no big deal, we'll make it work. So we made the booking and had it set for 7 am. It is now currently 11am, and no one has showed up. I called, and they redirected me to some third party caller who said, sorry, but they can reschedule to Thursday. Excuse me, what? This is an emergency. I have no running water to my home, and they expect me to wait until Thursday with no guarantees that the problem was going to be fixed. To top it off, they had asked for my credit card information and charged me before even doing any work. Oh, and for the inconvenience, they gave me a $10 coupon. Laughable. I will not be recommending this company to anyone.