Rebeka Meyer

5 months ago

Amazing service! First day in my new house, had my furnace inspected - it's leaking carbon monoxide! These guys found the problem, installed the new system very quickly, and were incredibly helpful, working with my schedule and even working with me on the price! Incredibly nice people and very professional, would rate more than 5 stars if I could! Justin N, Trent L, and Thanh D were wonderful!

Marilyn Johnson

a month ago

I was very satisfied and pleased with the service expert, Vince Starr during today's visit. He was very courteous, knowledgeable, and professional. I appreciated the additional time taken to explain what was done as well as areas I needed work in detail! I would gladly request/recommend him for future service calls

Dan

2 months ago

I have their annual service contract, which by the way I highly recommend.
I had my a.c. tune-up this morning.

Vincent S. Called 15 mins. ahead, showed at that 15 minute time. He was extremely professional, and efficient but thorough.

If I had my choice I would definitely want him back for any future services I may need.

Bethy Spangler

a week ago

Tyler was my tech for our A/C quote and assessment. He was incredibly helpful, informative, and gave us all of the appropriate information to decide which system was our best option (which ended up being about of a third of the price from a quote at another company). Quenten and Darian installed our A/C for us a few days later and they were absolutely professional, nice, reliable, and offered to answer any questions we had throughout the process. When they left, it was like they were never here except that our house is now nice and cool. I would recommend Stevenson to anyone and will certainly use their services again.

sandy kaufman

2 months ago

Tanner Gary was our technician. He was on time, friendly and knowledgable. He spent time answering my questions and explaining processes for our heating and AC systems. We are very happy with his services he provided.

Lisa Fraser

5 months ago

Excellent customer service from Jordan Hamlin. He talked us through trouble shooting our furnace issue - at 10:00 pm on a Sunday night. When the trouble shooting didn’t work, he came to our home and fixed the problem. Very personable and efficient. Even at the late hour, he stayed to make sure our furniture was operational. Thanks Jordan!

Jennifer Waite

a month ago

Ryan B was our tech and was able to look at our system and explained to us exactly what happened and what he needed to do. They were quick, on time, friendly and I did not get the impression they were trying to upsell or overcharge us. And now we are happy and cool!

John Harrison

2 months ago

FYI: if you have an oil heat system. These are the folks to call. Techs nick and Tyler came out as (time scheduled) was promised. Did a very thorough job of trouble shooting furnace failure and went to lengths to explain what was occurring with the unit to temporarily fail. Corrected what needed repaired and very polite. Would feel very comfortable with their business ethics if I happen to not be here for service call and leave it on my wife to discuss with techs to a solution of repair. An honest repair, not price bloated (not trying to sell you something you do not need.) Highly recommend as a first time customer. Will use them again for tuneups and future unfortunate breakdowns. Thank you so much.

Thomas Aikens

a month ago

This was my first experience with the Heating and Cooling repair team. Tanner and Todd took time to review my service plan and tell me what they were going to do today. They both were thorough and courteous. They also were low pressure. They explained some concerns and options for my furnace and heart pump. I greatly appreciated their professionalism.

ORHCVT

2 months ago

Tanner and Tyler came out today for my annual AC maintenance.
They were professional and friendly and went straight to thier work. After they were done, they discussed with me the findings/recommendations and said they would see me in a few months for our annual furnace maintenance. Great guys...

Skoach Tribunis

2 months ago

Tyler and Vincent notified me they were on their way, arrived within the specified appoint time, and performed the maintenance on my two units promptly. Maintenance contract is a good value and techs are always within the time window that I have scheduled.

dander58

a month ago

Today we have a very nice tech by the name of Tanner Gary. He performed AC system maintenance. He was very friendly, respectful and very knowledgeable. I would really like to have him back for our heating system maintenance. Thank you Tanner.

Mackensie Young

2 days ago

This is for Tyler & Ryan
Very lovely and respectful and know what they are talking about. Helped us decide what we needed for our house and it worked out great! Made us feel better about the situation we had and helped us with it!

Chris Blissmer

3 months ago

Searched for quality residential boiler company to save us from a bad repair and service. Cody Jones and Ryan Burnett were on time, professional, and took the time to walk through our current system and provide repair options and ultimately replacement options. They were concerned about our timing needs and provided us with the great service we were sorely missing. Highly recommend.

Second experience with Stevenson was with Chad W, Justin N, and Trent L. for the installation of a new boiler system. Can't say enough about how hard they worked to get a complicated three pump system installed and up and working. As with all older homes there were challenges, a pipe leak, and lots of baseboard pipes to blead and fix. They stayed late to get the heat working before a cold spell. Came back the next day to finish perfecting the set up. Professional, knowledgeable, and friendly. Another Stevenson team highly recommended

Olivia Topolosky

3 months ago

Darian and Shane were amazing! They came out on a Saturday to install a new HVAC and AC unit. They spent their entire Saturday here just so we could have some heat! Would 100% recommend them and their services :)

Kevin Keyes

a month ago

We have them service our system twice per year. They’ve told me about a few problems but aren’t pressuring me to get them fixed right now. The HVAC system runs great for being 14 years old but needs some work done in the future. Ryan B was really professional today and really knows his stuff. You can tell they value educated employees. Highly recommend looking into their monthly program.

d84jennings

2 months ago

I’ll only choose Stevenson Service Experts for my HVAC & home plumbing services and emergencies. They are quick to respond, timely, and honest, and I didn’t feel like I was being up charged or sold services I didn’t need. Scott Carter - one of their service tech, explained the need for duct cleaning due to a recent home remodel. As spring is approaching, he inspected the AC to ensure it is ready. I also was able to subscribe to their maintenance + plan, which I’m sure will be super helpful should an emergency repair arise.

Brian Stier

2 months ago

We had another great experience using Stevenson Service Experts. They came out to provide a yearly A/C system maintenance. Our technicians this time were Vincent Starr and Tyler Kerlin. They called ahead to let us know that they were on their way. They provide a detailed explanation of the work that they would be performing during their visit. At the end, they gave an overview of their findings and provided a few recommendations. We will using this company again in the future.

Chris Coury

a month ago

RYAN B helped diagnose our system, change the filter, and provide quotes on UV filtrations to help keep our system clean. He was professional and informative without being pushy. Would recommend to anyone looking to tune up their AC before summer.

Gerald Allen

a month ago

Tracey was an extremely knowledgeable and informative professional. Also, his call ahead and use of booties (without my request) were most appreciated. I will use Stevenson for all my AC and heating services.

Jake Reed

2 months ago

Vincent S. and Tyler K. were great. Very professional and knowledgeable. The only problem I had was the communication with the office. The guys that came out said one thing and the lady on the phone said another. Everything got figured out in the end. Would definitely recommend you all to family/friends.

John Labandeira

2 days ago

Definitely really appreciate Ryan b and Tyler kerlin. these two gentlemen took their time to make sure I understood exactly what was wrong with my furnace and what my options were very clearly. even help me figure out better ideas on the best quality new windows etc. you would think these two gentlemen were the owners of the company how attive they were to listen to my concerns etc. very professional very helpful. thank you for hiring the right kind of people that actually care and are trustworthy. you guys are excellent thank you ??

brooke lynn

2 months ago

Once again can’t say enough about Tracey! He is THE BEST service technician-please do whatever it takes to keep him, don’t let him ever leave! He is EXACTLY what people are looking for in a good Service Technician-he CARES, makes thoughtful recommendations, and is exceptionally thorough (makes sure to resolve an issue and follows up with his customers). Also Danielle who answers phones is PHENOMENAL! I’ll be honest, I was losing faith in Stevensons after several very bad experiences with the company-which told me that no one was monitoring the business, or cared about the customer, it was on autopilot. Note to Stevensons Leadership: Tracey and Danielle are two people you should build your business around! These two have renewed my faith in your service. They CARE about the customer and know what they are doing! Talk to them, promote them, reward them, do whatever it takes to keep them and empower them to help build how you operate-because they are doing it perfectly!!! They are the reason I am still a customer!

Maisie B

a month ago

This company is top notch.
Tanner Gary serviced our A/C unit today.
He was prompt, efficient and helpful.
We will ask for his service help in the future!

Pauline Bremer

a month ago

Tracey worked on our AC today. He was did a great job and seems like a very genuine and trustworthy guy. Would 100% work with him again!

Sandra Wendell

3 months ago

They are very knowledgeable and are experts in their fields. Very friendly and you're able to ask any questions. Service text name was Jordan Hamlin.

Jon Turner

a month ago

Wanted to thank Mike Bresley for explaining everything to me and waking me thru the variety of options we have during our spring tune up. He was very professional and knowledgeable.

John Smathers

2 months ago

Jordan Hamlin was our tech he was very professional and knowledgeable was on time had our furnace working proper quick and showed me what to look for if problems arise again recommended a maintenance package we could not be happier with the service we received great job Jordan

Megan Yu

a month ago

Vincent Starr was so thorough and very professional! No pressure about anything, but all the information I need to make informed thoughtful repairs. Thank you, we would gladly recommend you and have you back to our home!

Darrell Sullivan

2 days ago

Ryan came out to unlock my tstat due to myself locking it out he gave me a call prior to arrival he got here seenn the issue and unlocked my tstat now I have AC really appreciate Ryan great tech even better person I highly recommend him.

Kevin Stalter

2 months ago

I called the day before to schedule for 8am to 10am next day. Nobody showed up called to see if they were coming they said 30 minutes. Still no one showed up. Then called and someone stated they called and lm. I had no messages or missed calls. They said after 11am. They were nice and pleasant on the phone but just not reliable. Took time out of work. They finally got here and they said that they dont do the work that I requested over the phone and that there was another technician that needed to come out. They gave me a “free” initial appointment but they sent the wrong person. Then i had to reschedule for another day and time and that is going to cost me the $90 quote fee. So seemed misleading. I spoke to a neighbor about the situation and as soon as i mentioned the name, they instantly said dont do buiness with them. My female neighbor had been quoted needing a 5k part because of carbon monoxide leaking into her unit. She had got another company to come out the next day and said that was not true. She had no issues with carbon monoxide. I own several investment properties and deal with my fair share of technicians. This outfit was just unrealiable.

susan orlos

a month ago

Tanner Gary was here for a/c check up. Excellent service/knowledgable/personable and most prompt! Suggested improvements-not pushy. Highly recommend!

John Deitrick

2 months ago

Tanner Gary and Shawn Percy my Air Conditioner service. Both were very personable and professional. Very knowledgeable. Excellent service.

Sixto Fermin

a month ago

Had service on Friday and very pleased with the professionalism. My technician was very distailed and very efficient. I like to thank Tracey for a great job.

Beth Tamayo

4 months ago

Jordan Hamlin was professional and prompt. Answered all my concerns and taught me how to use my new smart thermometer. Really appreciate the care this company gives to their clients.

Cathy Brown

7 months ago

I needed a new heat exchange on my Lennox furnace. Ryan took great care of me. He ordered the needed parts kept me posted on the progress and scheduled the installation. He called to let me know their time of arrival and expertly installed the heat exchange. I am extremely happy with Ryan’s expertise and service.

Gary

4 months ago

Our furnace went out and the techs showed up the same day and on time. Ryan B.and Dylan F. were courteous and friendly. We have used this company before and would highly recommend them.

Ron Lauttamus

a month ago

Had an issue with our AC, Tracey came out same day and took care of it. Tracey was our service technician and he found the problem quickly and took care of it.

Richard Crawley

6 months ago

Had a great experience using Stevenson, came next day to replace furnace with no problems. Justin N, Trent L, and Thanh D did a great job!

Cara Kunkel

2 months ago

I needed a new wire to fix my thermostat issues and Ryan Burnett was at my house first thing in the morning with the right parts and was very quick to repair the wiring. Thank you!

Starr Mayes

2 days ago

THANK YOU, TANNER!!! 100% a job well done. Answered all my questions and went above and beyond. I'd love to have him back again!! The service tech was a super professional and informative person. Thank you!

Edit: We recently had them come out for 2 filter replacement's and to reset the notification settings. We had the pleasure of getting Vincent Starr, and he was very friendly, kind, and fast. Job well done, as always!!

Thank you again, Tanner!! Such a wonderful person and our dog loves him. Hope to see you back in the future! Brutus says thank you.

Starr and Brian Mays

Dale List

a month ago

Tracey came out to do my annual A/C checkup. He was on time and very professional. He was very knowledgeable.

Theresa Baldwin

2 months ago

Dan & Shane install our furnace and air conditioner and hot water tank they did a great job thanks -Jeff & Theresa Baldwin

Kelly Giltner

4 months ago

Tracey did the service update on our mini splits in the apartment. He was very professional, on time, and respected our space.

Scott Gray

3 months ago

Stan, Chad & Kahlen installed my advantage Water Softener and iron filter today. Great job, very friendly & knowledgeable.

Dawn McAllister

9 months ago

This was my first experience using Stevenson Service Experts. It was a positive one. Service tech William was very helpful and informative. He took the time to provide details on my furnace so I could understand the problem. (yes, it is summer & they still have techs available to help with a heating issue - that was a plus). It was appreciated that in addition to getting knowledgeable help, I was assisted by a very considerate technician.

Update: Stevenson Service Techs Shane and Cal installed the new furnace yesterday. What a nice experience. I have an older home so the work area was small but they got it done timely and did a through cleanup after. They took the time to walk through things like the new filter and how to use the thermostat. If the furnace, is the same quality as techs Cal and Shane, it will be a good one.

Kevin Reynolds

3 months ago

Tyler Kerlin and Dion Bruce performed the yearly maintenance for the Service + Agreement. They called and asked if they could arrive prior to the scheduled time. The maintenance was performed and all services explained to me.

Terry Roark

3 weeks ago

Stan F. And Brent came to my house to look over my plumbing on my Boiler and hot water heater pipes.They did an outstand job . Please send only these two to my house when I need a plumber
?Job well ? done.?‍♀️?‍♂️?

Tina

3 weeks ago

Ryan B was very polite, knowledgeable and explained everything to us. We are very pleased with Ryan.

LC Johnson

8 months ago

Ryan came by to do our maintenance and we had a really good experience. He was very friendly, respectful of our home, and helpful. He even noticed some buildup on our outside hose and set us up with a free water maintenance check for the next day!

A. Dean

11 months ago

Jay and Damian were both very professional, respectful of my home, and quick in their work without compromising the quality. I felt that they explained what they had done very well in lay man's terms. Very happy with the availability of a service appointment in the height of a heat wave and will definitely be having Stevenson back in fall to service my furnace.

Stacy Law

8 months ago

We had a pipe clogged and water leak in our building basement. Called Stevenson Service Experts and spoke with Stan. He was extremely helpful advising me on how I might be able to eliminate the clog and solve the problem and save the cost of the plumber coming out. Stan said to call him back on how I made out. He is extremely customer oriented and very responsive. Will definitely use this company in the future. Thank you Stan!

Alexandra Ratie

a month ago

We received very friendly and professional service from Ryan B. who took the time to answer all our questions.

Carmen Farrow

10 months ago

The installation of our new AC and Heating units were done by Justin N. and Nick E. They were very professional, efficient, knowledgeable and respectful. They took care to protect our home and our property while moving the new equipment in and removing the old. They explained what they were doing and made sure to answer any questions we might have before they left. They worked well together and if the units work as well as they did I know we will continue to be pleased.

Rachel A

11 months ago

There's nothing worse than having no AC during a Heat Advisory, but Ryan Burnett was great and fixed our problem promptly! Extremely professional, courteous, and honest with what needed done to have our AC unit repaired. I will DEFINITELY use this company in the future as long as he can be our Technician. Thank you again, Ryan!!

ashwri Ham

8 months ago

Lucas H., and Tyler F. Installed our new AC unit. Stevenson also installed our Furnace 2 years ago. Fast to return calls, fast to get people to my house...highly recommend. Update, I also had duct cleaning done yesterday, Mike B. Did a great job.

Ellen Quigley

11 months ago

We have had an incredible experience working with them! They are responsive, professional, and do great work. Highly recommend! Ryan and Dylan did an awesome job today!

Stephanie Malcomson

10 months ago

This company took very good care of us when we called out. Chris and Justin L. did an amazing job, explained everything they did and also did a great clean up after themselves! Couldn't be happier with our experience.

Jennifer Gross

11 months ago

Damian was OUTSTANDING! He explained everything to me very well, showed me numbers (that meant nothing to me but he explained it) was very thorough and the conversation while he worked was super fun. It is weird to have enjoyed a service call as much as I did! Great job!!

Julie Ehrhart Ewing

9 months ago

Outstanding customer service and professional, friendly technicians. They tried to troubleshoot my AC issue over the phone, but that didn't fix the problem. Scheduled an appt. and Damian was able to fix it quickly.

Jeff Schwaeber

a year ago

We had Stevenson come out and do a maintenance for us. As expected, they told me that my unit was old (was from 2005) and needed replacement. What I got next was a Quote for the advantage plan that had a cash price of $19,700 and a monthly cost of only $257 a month. At first I was thinking that this was a reasonable price till I did the math. The no interest offer for 15 years has a total cost of $46,000. If this is no interest, how do you account for the additional $26,300. When I asked about this, I was told that the difference is accounted for by the fact that they maintain the unit yearly and covers 10 years of repairs. Since threes a 10 year warranty, there should be no cost for repairs and you can pay for a lot of maintenance with the cost difference. It should be called the Taking advantage plan I did not get a warm and fuzzy feeling about this and would think long and hard before signing up for what appears to be a lease plan for the equipment. While they where there, no one offered any prices to fix my current equipment and offer me any type of cheaper alternative for repairs. all they wanted to do was sell me new stuff.

Jason Mills (Spartan1980)

2 months ago

Vincent Starr was very professional and explained the services for my furnace/AC system. Thank you!

Joyce Armstrong

2 months ago

Gary was here to check out system. Everything was good. A very nice young man

lawrence BENESH

2 months ago

Tanner was polite and efficient and was a pleasure to have will ask for him if need any service

Kayla Arnold

a year ago

Just bought a new house and needed the HVAC system serviced because the AC wasn't working. Service Experts came out within one day of calling to do the AC and furnace check up. We ended up getting a new system, and these guys were very knowledgeable to help us decide the best one for our needs. They even installed the system the same week! Timely, professional, and friendly. Will continue using their service in the future.

Mary Ann

11 months ago

Damian was my technician and he did an outstanding job. He was professional and took the time to explain everything to me. I would definitely recommend Stevenson Service Experts.

Sami

a year ago

Daniel and Chris installed a brand new heating and air system for me. They were so fun and got the job done on time and correctly. They took their time explaining the technology to me. Dylan and Chad also came out and were awesome too! I enjoyed working with them all.

Christina Field

10 months ago

Mike B. came out and cleaned our air ducts and was awesome. Makes me feel better with my son having asthma, cleaned and ready for winter when his asthma is the worst. Fast service and friendly.

Kenneth Robinson

3 months ago

Thanks to both technicians for coming out to service my hvac system, they explained everything in detail and answered any questions that l had, they were very professional

John Crankshaw

4 months ago

Had a tune up today on our furnace. Excellent job by Jordan Hamlin/Joe Violet

Ronald Kay

2 months ago

Thank you Jordan Hamlin--you did a great job, very thorough and professional!

Walt Woomer

4 months ago

Mr L Delton was was friendly and professional. Highly recommend these guys.

jashaw1265

a month ago

Tannery was very professional and did a great job.

Mary Peterson

11 months ago

Chad W., Nick E, and Justin A were absolutely fabulous! They were very professional, answered all my questions and installed my new system in timely manner.

Thomas Burns

7 months ago

Had Stevenson heating and air out to inspect my furnace , first time customer so didn't know what to expect, very knowledgeable guy Sam Shortes was very thorough and explained what he was going to do before he did it , was polite and cordial , thanks Stevenson glad I called you

Cathy Kirby

a year ago

Installed entire HVAC system. Larry and Shane did an excellent job. They covered my brand new LVT floors to protect them while working and they thoroughly cleaned up when finished - other than having a new system, you couldn't tell they had even been there. SEHAC came in $3,000 under another company for similar equipment.

Rachel Schwaigert

7 months ago

Lucas H and Cal H did a great job installing & clean up. Very professional with my husband & I, all questions asked and answered.

Jade Trembley

4 years ago

Earlier this month I called Stevenson when I noticed my heat wasn’t working, They sent Ernest and Ali to come check it out. They arrived within the time window and were super friendly! Sadly, there wasn’t much they could do because I needed to replace EVERYTHING!!! So they gave me all the info I needed and scheduled me another appointment! Over the next few days I met with Josh, Darrell, Dan, and Stan who were all so nice, polite, and friendly!! They all gave courtesy calls before arriving and arrived within the time window given! They kept me informed on what was being done and they answered any questions I had!! I am very pleased with my service and highly recommend Stevenson Service Experts!!!

Gabe Pyle

8 months ago

Ryan was quick, professional, and explained my options for improving my system without trying to push a sale on me. Will be calling them again for service.

Tom Kraynak

4 years ago

I just had my annual furnace check up and had a great experience. First, Stevenson called me to remind me about the check up and then found a date and time that worked with my schedule. The Service Technician, Ernest, called me 20 minutes before he arrived and showed up exactly when he said he would. He was very courteous and professional. He examined the furnace and explained everything he did. He then explained his findings and how I could fix them. I had a great customer experience.

Greg Vitullo

a year ago

Chad W, Justin N, and Matt D. installed a new HVAC system and tankless water heater in my home earlier this week. They were extremely professional and informative, and we're very careful moving equipment throughout my home. I'm very pleased I chose service experts and will recommend their services to my friends and family. Great experience, all around.

Dani H

2 years ago

Our furnace burned out when it got cold recently. We called early in the morning, they showed up the same morning to give us an estimate for the repair. We were given the price to repair or replace the furnace. There was no pressure and we had time to make up our minds. We went with the replacement. The next morning two amazing techs Brian Severt and Shane Smith came to install the new furnace. They worked efficiently and finished in just under 3 hours. They walked me through the new system and we couldn’t be more happy our house is warm again.

Jade T

4 years ago

Blown away by the service I received; starting with the my initial phone call, the receptionist was so sweet and nice. Then I was pleasantly surprised that they were able to send someone out the next day!! I was told a technician would be here between 4-6 and our tech arrived just before 4!! Lavon was so friendly and informative, answered any questions I had, and broke down all of my options with honesty and transparency. Price was fair and just as discussed!! A+ customer service and will definitely use then again in the future

Lindsay Cherry

a year ago

A tech from Service Experts came to do some annual maintenance on my heating system. I also had them give me a quote for a new humidifier. The tech found some issues with the furnace, so we got a second opinion from another HVAC company. It turns out nothing was wrong with the furnace and the new tech said it looked like the Service Experts tech had tried to wrap electrical tape around the heating inducer to get the unit to overheat and die on us. Not great.

Service Experts also quoted almost $1200 for a humidifier repair, which Sears confirmed should be $300-600 with labor, which we already knew and gave us huge red flags right off the bat. Dodged a huge bullet!

Blair

3 years ago

Ali was a very friendly person. He worked quickly, explained everything clearly, and was very professional. He even provided discounts to save money and gave me multiple recommendations for my home equipment. Excellent customer service!

*Updated review!

-Ali is no longer employed with this company. This company is not what they use to be! The receptionists are snobby and do not know what they are talking about when you ask them questions. I had to constantly repeat myself for them to understand basic questions about their services! Thomas was assigned to us to replace Ali. What a ripoff!

Our furnace kept overheating and Thom advised us to replace the thermostat. We did and that did not fix the issue. Next, he advised us to get our ducts cleaned due to dust causing the system to overheat. That has nothing to do with the overheating per Sears. This company wanted to charge us $500 foe duct cleaning!! Ripoff!

Sears resolved our issue since we were under warranty and our gas was too high, which caused the overheating issue!! Ridiculous to rip off a elderly household!

Jerry Starkey

4 years ago

We had Stevenson Service Experts out to do a maintenance check on our furnace and AC units. Joe Violet was the tech that was onsite. Joe was prompt at the time appointment time and very courteous. I feel that he spend appropriate amount of time preforming the cleaning and maintenance. He explained everything that he was doing. He was able to answer all of my questions. I would highly recommend Stevenson Service Experts and Joe Violet.

Gabe Murray

4 years ago

Thomas Adom came to our house and serviced our furnace. He was very efficient in his work and gave a detailed explanation of the status of our furnace after finishing his work. Also, he was really good about letting us know when he’d be here and showing up on time. Really appreciated this good service!!

Larry Best

4 years ago

We purchased a home that was still under a maintenance agreement with Stevenson's. We have had them out for a spring check up and a fall check up. On both occasions the technicians were on time and did a great job getting us ready for the season. Most recently we had Thomas out to service our Humidifier, which ended up needing replaced. Thomas along with Ali did the installation and did a great job. They were professional, polite, and made sure everything was cleaned up and removed all of the trash when they left. Definitely will keep using them!!

Jaci Starkey

5 years ago

I've used Stevenson Service Experts for over 15 years and they've always done a great job. We have them come out for annual maintenance to make sure everything is in working order. Our technician this time was Joe Violet. He was knowledgeable, very helpful & friendly. He looked the system over and let us know that everything was in great shape for the year. I recommend you give them a call and ask for Joe.

Andrew Carver

3 years ago

We are new homeowners and had Stevenson Service Experts come out to perform a maintenance check-up. Thomas Adom was the gentleman from Stevenson that helped us and it was a great experience! He was very helpful and professional and answered all of our questions. As people that are new to the process, we appreciate that he took the time to address our inquiries and provide beneficial information to us about HVAC maintenance.

Jan H

6 years ago

Ali just visited to complete our AC/heat check and I was extremely late, had missed his calls because my ringer was turned off, and had generally messed up his day. He was still willing to come in and was most kind, pleasant, and personable. He spoke directly to me and not down to me (something I find rare in service people sometimes, I don't know if it's because I'm a woman or what) and made friendly conversation while still being professional.
Excellent experience!

Peggy Masser

2 years ago

Chad Music, Field Manager at Stevenson, repaired the filter on our leaking furnace humidifier. He was terrific! He was prompt, friendly and quick to diagnose and repair the issue. We are long time Stevenson customers and are very appreciative of the excellent service we experienced today!

Ali Caulkins

5 years ago

The Service Tech, Thomas Adom, was so professional and worked quickly to figure out what was wrong with our air conditioning. He explained everything and showed us how the unit was fixed. We were very happy with the service. Also, the receptionist on the phone scheduling appointments was great and offered some advice to manage our AC issue until the tech could make it out. Thank you!

Zack Shell

3 years ago

My parents have had Service Experts for years. When we bought our home we naturally went with them as well. We don't regret it. They're very professional and we bought our new furnace and A/C with them when ours went out. The techinician Thomas has been our technician several times and he has been very professional every time.

Ashlee Haynes

6 years ago

Just had a new system installed Monday by Teddy and David. The salesman, Jim came by last Friday and was awesome! He was very relatable, professional and straight forward. He did not try to sell me things that I did not need and worked hard to get me the best deal. I was surprised how fast the installers were scheduled to come out. Both installers were very professional and polite. I was very shocked how fast they were able to get everything competed and cleaned up. I was given an overview of the system and how to work the new thermostat. I would highly recommend this company!

Duff Lindsay

4 years ago

In the past Stevenson did our air conditioning and water heater and the service was great. We just had the free inspection of the system and the tech, Ernest, was very professional and paid incredible attention to detail. Another thing I like is that they don't try to upsell you on other services or try to get you to sign long term maintenance agreements like other companies do.

Theresa Siemer Thanos

4 years ago

We are so grateful for our experience with Lavon at Stevenson Service Experts. Lavon took the time to carefully inspect our air-conditioner and explain the problems present. He executed a plan to fix our air conditioner within 24 hours and even fixed our outside unit in the pouring rain! He was so kind to our family as well as professional-- which made it so nice having him in our home. We look forward to working with Lavon again soon. We can't thank him enough!

Google will not let me write another review-- but I wanted to take the time to shout out Ernest, who came to my house today for a service check up today 8/7/18. Not only was Ernest extremely knowledgeable and skilled as he checked and cleaned my AC and heating units and made recommendations for maintenance, he was extremely kind! I loved that my kids and I were able to chat with him and that he was so courteous as well as professional.

Cindy Slone

4 years ago

The Service Technicians Brian Severt and Jeff Rehz did a great job. They were very friendly and polite, protected my floors, and cleaned up everywhere. I replaced my air conditioner and furnace. Just had my one year tune up by Sade Ali. He did a very good job. Polite and helpful.

Stephanie Cronin

4 years ago

Continue to be very pleased with the service and staff from Stevenson's. Technician Ernest was very professional during our recent furnace tune-up. He was very respectful, explained the work which he completed and provided clear estimate of additional work which would benefit our furnace system.

Lori Timmins

2 years ago

We already use Service Experts for quarterly maintenance but we decided to upgrade to a larger MERV filter compatible cabinet after talking to Brieon Curry about our allergies and asthma issues. They did a quick and professional job and we were happy with the cost.

Doug Krabal

5 months ago

Scott our tech serviced unit and did great job. Friendly technician.

Erik Petersen

6 months ago

Cody Jones serviced the furnace like a champ. Always great service from Stevenson.

Barb Enders

4 years ago

This was the first time that we have used Stevenson's Services. We had regular HVAC maintenance/tune-up today in Westerville.
Sade Ali was our technician. He was very professional, informative, and knowledgeable. He spent time explaining what he was doing and how the system worked. Did a great job! Excellent representative for Stevenson's.

Patrick Owcarz

4 years ago

Had service experts out to do a AC tune up this week. Thomas did a great job. He was courteous, friendly and took the time to explain what he was doing. He followed up on everything that he said he would. I appreciate his thoroughness and professionalism.

Michael “mdntrmblr” Spiert

10 months ago

Lucas and Tyler were on time friendly and knowledgeable. They did a great job I’m very satisfied with their work.

P

4 years ago

We called Stevenson when our furnace stopped working recently. Lavon & Luis came out the same day. They were both very nice and even put up with my annoying dog. Unfortunately, our furnace was 23 years old and not really worth the repair costs. Luis took the time to explain all my options and waited patiently while I called my husband to go over everything. Larry and Chris came out that week to do the install. They were polite and efficient. I will recommend Stevenson to my friends and family.

Ryan Morehead

4 years ago

Lavon /Earnest did a very nice job. He was professional and saved me money by signing me up for an annual service call for my air conditioner and furnace. I recommend him and Stevenson for your needs.

Mark McPhilimy

4 years ago

We had an emergency AC situation and we set up the appointment in the middle of the night. They answered first thing the next morning and were there within minutes. Our assigned tech, Lavon Haynes, was extremely efficient, professional and knowledgeable. He took care of the issue in a timely and professional matter and we couldn't be more satisfied with the service and price we received from them. We would recommend them, and especially Mr. Haynes, to anyone who has any issues of this nature. Thank you so much!

Aaron H.

4 years ago

We recently had Stevenson come out to look at our A/C. They were able to make it out SAME DAY! This was great because it was getting hot. Thomas Adom was the technician that came out. He was on time, very polite and answered all of my questions as he worked. He replaced the thermostat wire that my dog chewed through and did a wonderful job. He did a great job and would recommend for future work.

UpwnU

3 years ago

Joe Violet was our service technician. He was incredibly kind and extremely helpful. Was able to answer any questions that mom or I had. Would definitely recommend him to anybody that needs a good technician for their home.

Michael Deaton

5 years ago

Our furnace quit working overnight. I called the next morning and service techs were at our house within 4 hours. Joe and Barry were our techs and were very polite and professional. They had our furnace working in two hours and this included their diagnosis, and going to get the mother board from their supplier. Very pleased with Stevenson Service Experts.

John Goodwin

4 years ago

I’ve been using Stevenson’s Service Experts for years and the service is excellent! My technician today was Mr. Thomas Adom. He was super professional and very thorough regarding my tuneup. He actually discovered that a filter had been sucked into my furnace whereby I thought it was missing and consequently replaced it (now I incorrectly had 2 filters). All of the technicians have been really good but Thomas Adom was the gold standard! He is a great representation of Stevenson’s Service Expert’s and if possible I’ll be requesting that he be my technician at all times.

Christy Davis

6 years ago

Lavon has been my service man the last couple times and he's been great. Friendly, prompt and goes over everything with me so that I understand what it all means. Went out of his way today to get me a new filter and I really appreciated that! I will ask for him every time, and Service experts you are lucky to have such a good Employee!

Cassie Riffe

4 years ago

My service technician, Thomas Adonis was fantastic. He was pleasant, courteous, quick to diagnose and remedy the problem. He arrived promptly, it was a same day service call and repair! I highly recommend Stevenson!

Mark Wiegand

4 years ago

I want to thank your technician Lavon Haynes for his excellent service and knowledge. He knew exactly what he was doing and explained everything to me in a way that I could understand.. He was very professional and answered all my question and concerns. Lavon was very honest about my AC system and explained that keeping my system clean would solve my issues, save me money and extend my systems service life I have to say my experience with Stevenson Service Experts has made me a customer for life.

Zakary Newman

6 years ago

Our AC went out last night and they were able to get a technician out the next day for the repair. Sade Ali, the technician did a great job with the repair. Their Plus program, which he explained thoroughly, is an immediate savings and I would recommend anyone using their service sign up for it.

Kimberly Sayers

3 years ago

Today I had a terrible leak running down the back of my wall inside my wall causing lots of damage. The company Stevenson sent out a gentleman named Joe and William which did excellent job they were very knowledgeable about why. Why are conditioner wasn’t working . They showed respect For my home and even covered their feet up with shoe covers they were very clean they did the job in an hour and out. The charge was fair and Excellent work done I recommend Stevensons to everybody .

Krystina Lamb

5 years ago

Overall excellent experience. Quick, prompt, professional company. Our service technician, Joe Violet, was extremely knowledgeable, friendly, and helped us navigate through an unexpected issue with our AC unit. I highly recommend this company, especially compared to what you might expect from competitors in the industry.

Connie Hays

4 years ago

Joe Violet and Ernest from Stevenson Service Experts came by today for our AC tune-up. They arrived on time, completed the work in a professional and timely manner, then took the time to cover everything with my husband. Definitely would call on them again!

chris frazzini

6 years ago

Sade Ali was very professional and prompt. He came within a few hours on a Saturday when I was without heat. He found the issue and fixed it quickly. He explained my pricing options and they were quite reasonable. I would recommend him and this company again.

Kim Loyd

3 years ago

Sade Ali was the tech that came out to our home last night, he was efficient and thorough! very pleasant to deal with and got our AC unit back up and running!!! We will definitely call Stevensons again for any AC or Furnice needs. Thanks for saving the day as the house was 85 degrees when he arrived!!

Whurria Burkhead

4 years ago

The service tech Lavon Haynes was very knowledgeable about my A/C unit with even having advanced knowledge of the type of system he was coming out to work on. I appreciate his due diligence and taking ownership of the service I requested. Will surely be having all of hearing and cooling maintenance preformed by Stevenson service experts in the future. Thank you and keep up the extraordinary work.

Heidi Gootee

4 years ago

From the initial call to schedule a service check to the check itself, I was very Pleased with the service provided. The receptionist Amber was so pleasant to talk to on the phone and was very helpful in scheduling the initial appointment. Then when Thomas Adom came out to talk to us he was very professional and knowledgeable and talked with us about what our needs were and how Stevenson could help. The second house call we received was from service techs Ernie and Lavon, they were both ready to help and answer any of my questions I had. They also showed me what they could see and explained what it was we were looking at. Through this whole experience with Stevenson I’ve learned so much, and it was so nice to have people who were honest, patient and friendly to help guide us through and help us understand our issues and what to do in the future to help avoid any problems with our unit. Thank you all so much!

Nancy Niemi

6 years ago

Just had Stevenson Service out for a furnace check-up. Lavon Haynes was the tech and is a very nice young man. He was polite, respectful and explained his findings and recommendations for the future in a clear way. He showed me how to change the furnace filter, something I didn't know how to do.

Andre Harper

4 years ago

I have used Stevenson's for the last 2 years. I have a brand new Lennox unit which has been a game changer. The service is second to none. Ernest is incredibly knowledgeable and professional. He really took the time to make sure that I understood all that needed to be done. A pleasure to work with.

Gary Stehly

4 years ago

Thomas Adom was my service tech. Did great job, found problem quickly, very pleasant... even when I was bugging him with questions. Saturday service at normal rates is great service too.. and to my house within an hour from call time!

Taryn VanGundy

3 years ago

Ali was fast and efficient with his work. He us very knowledgeable of his job. He was able to tell what was wrong almost immediately. I will absolutely be calling these guys back with any future issues. THANKS ALI!!!

Kathy Thomas

4 years ago

My air conditioner stopped working on a 90 degree day and my current company who services my heating and cooling units could not get me on the schedule for four days. I did some research and called Service Experts Heating & Air Conditioning. They were at my home within four hours and had me up and running in 30 mins. Ali was my repair expert and he was pleasant to talk to, only provided education on my units and didn’t try and pressure me into buying new. I’ll definitely be using their services long term.

Charles Cochran

5 years ago

As usual, the service was excellent. Ali Eurell visited us and took care of things nicely. Was great at communicating what he was doing and what he found. He suggested we have the plumbing and water heater inspected. Good job in asking for the business.

Kathy Larson

9 months ago

Stan & Jaden were professional, efficient & a pleasure with whom to work. So nice to have hot showers again.

Abigail Renee

6 years ago

Lavon was very knowledgeable, friendly and answered any questions I had about what was being done. He took the time to go over everything, and made sure that I was able to see why certain things that I hadn't scheduled an appointment for may need done soon. I would have never thought about the duct cleaning otherwise - definitely appreciate that! :)

Khamphan Phongsavath

a year ago

I had called to have maintenance done on the HVAC system at my new home. I was previously a club member at my old home, but canceled since I was moving... not knowing if I wanted to keep the HVAC system at the new place. When I called to schedule maintenance, they were booked for over a month...I was fine with that because of my previous experience with them... so I had scheduled it a month out.

Month goes by.
I got a curtesy call/reminder a couple days before the scheduled maintenance. The day of the maintenance.. NO CALL, NO SHOW.
No one ever showed up, or called regarding the service. Wasted my afternoon waiting for them in the time window I was given.

Needless to say, I guess I'll take my business elsewhere and wait a little longer to replace my HVAC

Tina Jackson

6 years ago

We had our furnace check up today. Sadi Ali was very kind and professional would recommend this company to family and friends. We bought a brand new air conditioner and furnace from them a couple of years ago and a new water heater 2015 and have had no problems at all. They always call to set up the maintenance plan visit so the customer does not loose that check up.

Jeanne Gibson

4 years ago

We had a great experience with Thomas Adom and our semi-annual service checkup. He was professional, knowledgeable and super pleasant to have in the house. Stevenson continues its excellent service model.

Matthew Vance

6 years ago

We have been using Service
experts for about four years now and I have nothing but good things to say about them. Always professional and friendly, and I don't feel like they are trying to sell services or products I don't need. They tell you exactly what you need and how to keep your home running smooth and efficiently. Lavon came to my house on this last visit and did a great job! Well done Lavon!

Michelle Barnett

5 years ago

Very satisfied with the service we received today. Thomas Adom was friendly and professional, and explained the issue with our air conditioner clearly. He had the part he needed on his truck and was able to repair the problem during the same visit. If your air goes out, call and ask for Thomas!

Laura Granich

5 years ago

Lavon was fantastic! He has serviced our units before!! Lavon is timely and does a very thorough job, he also explains everything and answers any questions we may have. Stevenson Service Experts put in our furnace, air conditioner and water heater! Great company!!

Ashley Bunnell

3 years ago

Service Experts is the best! Technician Thomas came out today to perform a tuneup and he was so professional and did a great job! I will not hesitate to call Service Experts again if I need anything. Thank you so much Thomas!

Brian Van Bibber

5 years ago

I've worked with Stevenson for a few years now, having purchased a new furnace, and then having had 2 years of regular service afterwards. Today I worked with Eurell, and was very happy with the service. It's great to see that the company is continuing to choose people with not only great technical skills, but great interpersonal skills as well.

Sammi Soutar

5 years ago

Service was excellent. AlI was polite, helpful and professional. I was very impressed with my first experience with Stevenson heating, and as a result I am switching from Atlas Butler for your service contract. Great job.

Mike Schultheis

7 months ago

Called on a Monday for a vent issue and they came the next day. They spent an hour looking at the vent and heating unit and we came up with a action plan, thanks

rebecca belt

5 years ago

Very professional. Arrived on time. Lavon Haynes was amazing and thoroughly inspected our A/C to make sure everything was working properly. Fixed the problem quickly for MUCH less than a larger company that we had used in the past for the same issue. Highly recommend!

Ayfer Yenicag

6 years ago

David Molino came to service our heating unit today which was installed by Service Experts in July, 2015.. He was a fine gentleman explaining what he did. He also made certain recommendations, writing them down for us. I rate him 10/10 for his service.

March 20, 2017 : This review is for Justin Webb who came for a service check. He was very efficient, informative and polite. We appreciated his advise and expertise. I rate him 10/10.

March 21, 2017: This review is for Josh Laudermilk who came for plumbing inspection and skillfully fixed the faucet valve for hot water.
I know him from from his other services before when he has always been thorough and careful. We appreciate his pleasant and helpful personality.

Tracy Adams

4 years ago

Ernest from Stevenson heating, air conditioning, & plumbing did a great job inspecting and servicing my AC and Heat pump! He was courteous & professional and on time. Now we’re good to go for the winter. Thanks!

Claude Maynard

4 years ago

Called on the weekend because furnace went out and technician was here in an hours time. Lavon was very good at explaining and showing everything that was wrong so I could understand it. Noticed too that he wore booties on his feet the whole time so carpet didn't get messed up. All in all a good experience.

Larry Fullwood

6 years ago

MY Stevenson Service Representative was well informed, respected and maintained
the clean Status of my home, was well informed about my AC unit and attended to
business. I would not hesitate to invite him to take care of my equipment in the
future. We need more service people like him.
Ralph L Fullwood

Vicki Potts

11 months ago

Always great results with this team. So respectful of my time and my home.
Thanks to Brian Severt and Trent Lewis for great service.

Edward Zgonc

6 years ago

Regular check-up of AC. Technician -- 273-00346 Lavon -- was a pleasure to work with. He was skilled at his job. He explained everything he did in a way I could understand. He was personable and friendly. Great representative of Stevenson/Service Experts. He alerted me to a problem with the tankless water heater and arranged for a plumber to come out and fix it. Lavon deserves a raise in pay.

Kathy Bernard

2 years ago

Alex, the technician, was on time, very professional and figured out the problem very fast. I really appreciated the fast service time and the patience Alex showed in teaching me how to use the thermostat. I highly recommend this company.

Grenee Connolly

6 years ago

I had my furnace inspected this week. LaVonne was the technician who performed the inspection. He took his time, and answered all the questions I had for him. My furnace is in a hard Area to reach, but he was able to do everything the task called for. I appreciate his Time and work.

I also had a tech come and do a water inspection. His name was Josh and again he was very patient and also answered every single question and I had a lot of them. He also help me set up an appointment for a few days later that I needed to have. Thanks Josh, for helping so much.

Merideth Steiger

6 years ago

They were very friendly when I called and got me in as soon as possible. Joe arrived promptly in the time frame and explained everything thoroughly. He was very friendly and helpful! Loved my experience with Stevenson.

James Case

6 years ago

Had my furnace inspection done today. Lavon was the technician and he did a superb job! Very thorough ! He took the time to show me what he was checking and why! When I get the spring inspection I hope he is the Service Tech!

jamie dages

a year ago

Chad Music quickly diagnosed the issue and made the repair. He and Jason James provided us with very useful information. They were very courteous and professional.

Joe L

3 years ago

My gas boiler pilot light went out and would not stay on after several attempts. I called and was easily scheduled the next day for service. Thomas Adom showed up on time and attempted to repair the problem to save me money before replacing the thermocouple. All is well now as heat has returned. I will definitely request Thomas in the future.

Update (Oct 29th, 2019): Thomas was out again this year to do yearly maintenance on my boiler system again and completed a thorough job. I'm impressed with how much time and care he takes insuring my old boiler system is working as safely and efficiently as possible.

Travis Brinton

4 years ago

Our furnace wouldn't heat the house above ~62°F. Last winter we had the same issue and paid $100 to another company that came out and did nothing. Stevenson, by contrast, determined that the natural gas pressure was set too low plus a couple other issues, and fixed it all for us in one visit—about an hour, and $142. Pretty reasonable price for having heat in the winter. The technician was professional, courteous, and straightforward. Everything works great now. Should've called them a month ago.

Lynn Vara

6 years ago

Our furnace was running but not heating. I called Stevenson,we switched to them a year ago, at 7:50 this morning. They said a service tech would be out between 8-10. Lavon called to tell me he was on his way at 9:14. Our first time with Lavon, he was wonderful. Very nice and extremely knowledgeable. Had our furnace cleaned and fixed in 2 hours. Love Lavon, love Stevenson. Thank you. Now I am nice and toasty.

Teresa Weiser

4 years ago

The technician Joe Violet did a great job. He was very courteous and knowledgeable. He gave us a lot of great advice on keeping our system running at peak performance. Thanks again Joe. Great job!

Sara Anderson

4 years ago

Thomas Adonis, a technician from the Columbus Ohio area did a wonderful job diagnosing and figuring out the problem of my heater. I would recommend him to anyone. I signed up for the service plan and want Thomas to continue to help me. Thomas is a great person and a good HAVC technician. I would give him a 10 star rating. He takes being a technician to the next level. Review by Andrew Reichley. Thank you Thomas. I hope to see you soon.

xu wang

3 years ago

I want to thank Thomas Adom for doing such a great job. He came to do our company's maintenance in a very professional and efficient way yesterday. We are very satisfied with his job. Thanks Thomas!

Joel Buck

5 years ago

I recently had my semi-annual system check-up per my service agreement contract. Once again, I had a top-notch technician, Gary Zigmann, perform the testing and inspection. Stevenson has a great crew, from installations, to check ups and repairs. I've yet to be disappointed!

Robert Shea

7 years ago

Mr. Lavon Haynes arrived on time and was very pleasant and professional. He performed an AC tune up and explained the recommended services for the unit. The AC was running okay when he got here but is running much better now. I look forward to 100 degree days this summer.
Thanks Lavon!
Bob

Donna Rutledge

4 years ago

Last year after Stevenson serviced my air conditioning unit I was happy with their service until.......I bought a service agreement for $91. I agreed to do this after talking to Thomas Adom (supervisor/manager) on the phone and coming to an agreement about the cost for services with the service agreement added. A few months later Stevens office called me and said I owed $91 dollars for the service agreement. I paid for the agreement with the total cost of the services rendered that day. According to the front office the $91 dollars should have been collect in a separate payment, so according to them, I don't have a service agreement. I am not happy with that at all and I couldn't have known that, but the supervisor, manager, or service technician should have. So, I am out of $91 with no service agreement.

Myrtle Ross

5 years ago

We had a problem with our shower faucet not pulling up & forcing us to use the tiny shower upstairs. Plus, we wanted to replace our kitchen faucet. We had another company come out & they said it would cost over $1700 & they would have to knock a hole in the bathroom wall.
Andrew M. from Stevenson did both. He was very nice & respectful. When I said that I wanted just the basic faucet, he showed me the cheapest option & didn't try to pressure me into getting a more expensive model.
Even though the jobs had difficulties pop up (like part of the pipe for the shower breaking off when he took it off), he maintain his composer & was good humored about it. He kept us fully informed on what he was doing.
In the end we paid less than $500 & no holes were needed.

Diana Webster

5 years ago

Called Stevenson Service Experts twice within the last month. The first was a repair to my A/C condenser unit, and Lavon Haynes was sent out immediately and he quickly and professionally fixed the problem. Yesterday and today, Sade Ali was called out to replace the blower in my furnace/AC unit, and he also diagnosed and handled the issue very efficiently. Both were super helpful.

Wayne Lin

5 years ago

Our A/C stopped working on July 3rd. We called and Ali came out first thing in the morning on the 4th of July. He quickly found the problem and was able to get our unit running again very quickly. Very professional, friendly, and thorough. Quick response, great service, great technician.

Robert Gerard

a year ago

The issues that were discovered during the inspection were well explained. I was informed of the options I had and the cost. Lavon & Thomas `explained their work clearly & in terms I could understand. They were knowledgeable & polite. Good job.

Rachael Sokolik

3 years ago

We had Thomas Adom come out to my mom's to look at her furnace because it stopped working. He was very quick and efficient and very informative on everything. Thomas did a great job!

Jordan W

11 months ago

Fast, professional service, and I'll definitely call them again. Damian did an excellent job!

Doris LeCompte

7 years ago

Andy Burr did my duct cleaning. I am very happy with it. He cleaned up after he was done and was very courteous. Also arrived within the scheduled time. I will definitely use Service Experts in the future.

Adam “gold dog” Schlaegel

6 years ago

Quick same day response. Technician Lavon was professional, courteous, and explained everything he was doing. He even located a slow drip leak just above our water heater. Amazing service!! I highly reccomend them if you have any hvac issues.

Kathleen Merritt

4 years ago

We just had Service Experts in to inspect our furnace and air conditioner getting ready for the hot weather! Thomas Adom was our service tech!! What a thorough,wonderful job he did!!! Checking everything, and explaining all the while..such a great feeling to know your systems are watched over by such a professional!! He even wore shoe coverings!! Sooo thoughtful!! Thankyou, thankyou, thankyou!!!! ~~ Kathy~~ Great job Thomas!!

Jhuma Acharya

6 years ago

Mr. Lavon came for an ER call request to my house. He is really a great technician. He walked me through and fixed my issue . Also suggest some good ways to prevent the further damages. He also explained me about their annual plan and I love the idea and enroll in it
He deserves lots of stars
Thank you Mr Lavon for your time even at late hr call and raining outside!!

Timothy Patrick

5 years ago

I will never deal with this company again sadly it appears they are more about the sales then they are about true service. During our yearly inspection at one location the technician was trying to steer me to replace a 20 year old aqua therm furnace that was working perfectly simply because it was old.

The next day the same technician is out at our other property with a sales rep, they performed the inspection and told me it would be about $1,200.00 in parts for an 11 year old furnace and I should just replace it. Funny having a sales man along how that works out, obviously this sounded odd so I had another company come out who specifically tested the components Stevenson said were failing and they all tested with in manufacture tolerances. Additionally I had them give me a price to replace those same components to see the difference and it would only be about $800.00.

Needless to say they can enjoy the $360.00 in maintenance contracts I have for this year with them as I will never let them in my home again nor would I trust a word out of their mouths.

Tony Guilfoy

5 years ago

Ali was fantastic! Very professional and thorough. Explained the issue and provided me with next steps. Will continue using Stevenson and will recommend all my friends use Stevenson and request Ali.

Gary Lewis

5 years ago

Can't write a new review so i'll edit my old. Gary came out out to inspect my AC&Furnace everything looked good. He tried to sell me expensive additions to be expected which I kindly declined. He offered me a free plumbing evaluation. I had a leaky sink and tub for over a year so I jumped on this.
Fast forward a week later Stan Foss comes to inspect. My water heater is 15 years old. He points out some things that spell disaster soon. I ask his honest opinion and he says if it was his he would replace it.
Yesterday Stan came to replace the water heater and what do you know as soon has he moved it 1 inch the valve broke off as he said it would and 40 gallons of water came rushing out. Stan reacted quickly and due to his experience diverted a disaster. Stan was at my house from 10 am to nearly 8 pm due to all the problems he ran into with my plumbing but he had a solution to everything and a GREAT attitude. Now my plumbing is better then when I first bought this place. Stan will be my plumber for life and if you want the job done right I suggest you also ask for Stan Foss.

hwtracker

6 years ago

Travis arrived on time and provided maintenance tune-up to my furnace and AC. He pointed out some potential issues that may arise that I wouldn't have noticed otherwise. Thank you for completing the maintenance in a timely manner!!

Stephaine

4 years ago

We've had this company come out five times to service our gas heater. At first we were told the sensors needed cleaning (Fine, $180), it kept continuing to have the same issue later that day, they returned and told us it was the circuit board ($586) They replaced the board THREE times only to continue to have the same problem & now we're being told it's a short somewhere in the system and we should just buy a new furnace. No acknowledgement that we basically spent over $600 for absolutely nothing. After receiving a second opinion I am confident in saying I am 100% unsatisfied with the service I received.

Jodie Hill

4 years ago

My serviceman Thomas Adom was great. He was very professional. He found the problem with our A/C and quickly repaired it. I will recommend Thomas Adom for all our heating and cooling needs. Thanks very much. No more hot flashes lol

Lettie Swyers

6 years ago

Excellent service, affordable, professional, neat. Josh Laudermilk took the time to explain how our drainage system worked and did an exceptional job. So relieved our issue was fixed quickly. Signed up for their inspection service!!! Call them!!!

JoeVal Patton

5 years ago

Brian and Jeff did an outstanding job with our installation and setup. We needed to have an entire furnace and air conditioner install. Brian and Jeff were quick, thorough and professional. Great Work!

Jill DeiCas

4 years ago

The technician (Sade) sent to us was great! He was friendly and knowledgeable while not pushy, which I appreciated. The service was good as well. We have used this company for years and would highly recommend.

Zane Fullerton

6 years ago

Been using Service Experts for quite some time now. They are always on time, very friendly, clean and also accommodating to issues that may arise. We usually get a rep named Adam, but today another rep named Lavon came to clean up our furnance. Both deserve a pat on the back and do a fine job. I will continue to use their services as long as I can. The only reason I put 4 stars is because we have another baby on the way and sometimes the cost of cleanings can be an issue. I think it would be awesome to get a loyalty customer discount of some sort after you pass a certain amount of years being a member.

Linda Rightor

a year ago

Heat was not working when I got up. Chad (#576) arrived as scheduled and was able to find and fix the problem. He was friendly and knowledgeable and answered my questions.

Jane Rice

3 years ago

The first serviceman could find nothing wrong with my air conditioner but charged me $99 for the call. An hour or 2 later the second man came after I called and complained that the problem did not go away. He also spent about 1.5 hrs and put in a piece that cost over $200. That partially solved the problem in that it didn’t keep trying and stopping relentlessly. BUT my AC still has trouble starting at times or trouble continuing to run once it does start, And the noise the system makes both inside and outside the house is horrible. Truly pleasant men but certainly not the Experts advertised by the name.

Thom Howes

4 years ago

Heat went out Sunday, Stevenson sent Ali out late Sunday. Very courteous and outgoing. Tuns out that the motor threw a bearing and had to be replaced. Ali found a replacement and just replaced it today. The $99 charged yesterday was returned and the replacement was cheaper and went in one day earlier.

R Soto

4 years ago

On Sept 2 we had Ali to fix our AC. Again Excellent service. I hope the unit survives a little longer.

Lavon is the greatest!! Excellent customer service!!! Nice tech to work with.

Adam Eshenour

4 years ago

Ernest was a fabulous technician for my a/c maintenance appointment. He was very knowledgeable, friendly and explained everything well. I will be requesting him again for further appointments!!

Cliff Zody

6 years ago

Furnace repaired by Lavon; very personable and professional technician. Explained his repairs while making them, the actions he expected to see occur after repairs and quickly followed up and rectified items when the furnace didn't act as planned. The best part was, as he prepared to leave after repairs, he handed me his business card and told me to call him on his listed cel phone if I had any other problems again that whole day as he could respond faster than calling the company HQ with a new service request. Thanks, Lavon.

Uncle California

4 years ago

In General I fine Stevenson to be a trusted name and I appreciate Techs like Thomas Adom as he took the time to go through everything with me and discuss the details. He is 5 star. I cannot give Stevenson 5 stars because they are just to expensive and they seem to push services and service items more and more every year. I trust them, I just do not trust their service and aggressive profit model.

Bill Hannigan

4 years ago

I got quite ill for the 2nd year in a row, and I could not shake it even after several trips to the doctor. After consulting with my doctor, we discussed having the ductwork cleaned. My landlord took a little convincing, but she agreed to have it done. Jason Mower was the service tech on site and was about a third of the way done when the landlord came in. After seeing what the dirt and dust removed from this house, she booked duct cleaning for her residence. Jason was courteous and very professional. His patience and communication with the landlord are what landed Stevenson Service Experts the additional work.

Rachael Kerby

3 years ago

They were honest and very easy to work with! They had the best customer service, had different options for purchase and were not pushy about making a decision. David and Quenten were top of the notch great! They were efficient in a timely manner!! Can not say enough about how great this company is. Thank you!

Don Mack

4 years ago

The a/c check-up by Thomas Adom was great. He was very courteous and professional and made sure we understood everything that was done as well as additional things that can be done to keep our system in great shape.

Holly Futach

3 years ago

Scheduled an appointment early in the morning. I was promised someone would be out that day so I stayed home all day waiting. I explained I needed someone out to check my pipes for a gas leak so the gas company would come turn my gas back on. Nobody showed up. So here I am still scrambling to get someone out to help so I can turn my gas back on and not freeze any longer.

Kelley Morris

5 years ago

I wanted to compliment the outstanding service we received from Joe Violet. He was on time, polite, professional and ethical in his diagnosis. I would highly recommend Joe so if you call ask for him by name.

P R Prendergast

5 years ago

Today I woke to no heat, and called Stevenson for my first service call ever (new customer, HVAC installed in September). The dispatcher Michelle was very proactive and sent a team that was in the area, arriving in less than 1.5 hours. Joe Violet and his trainee, Eurell, were professional and efficient, and discovered the problem in less than 20 minutes. I am grateful to the Stevenson team for their quick response and resolution to my call!

Danielle McPeck

5 years ago

Joe Violet and Ernest were wonderful! Stevenson has been servicing our home for several years and have done a great job each time!

Khamphan Phongsavath

4 years ago

Had a Service Technician come out to perform routine maintenance on our furnace. Ali was very courteous and friendly. He was knowledgeable and answered all my questions with detail

Tamara Elliott

2 years ago

Mike Contie came out Sunday morning because our heat stopped working. He showed up very soon after I put in the call. He had on a mask and shoe coverings. My furnace is in a crawlspace and not easy to get to. Mike was very professional and found out we need a gas valve. He is going to get with his supervisor in the morning to get us taken care of. Thank you Mike!

Patricia Hodge

6 years ago

Stevenson installed the initial system when we built the house. We are the original owners, and no one but Stevenson has worked on the system in the 20 years we've owned it. Stevenson has always been polite, professional, and courteous. I may not have liked the answer or the diagnosis, but I can honestly say that I have never had an issue with the company. If there's a problem, they will do what it takes to make it right!

Joe Siebeneck

5 years ago

Very knowledgeable and gave me all options same day. Edited post recently and want to give credit to Joe Violet for a great recent tune up visit. Walked me through everything I need to look out for and things he looks at during the visit. The hvac is now a year old and still don't hear it run.

DEBRA Jubera

6 years ago

Professional. Ali called and indicated the time he would arrive. He arrived at that time. He explained his findings in an direct way and supported his findings with actual visuals. He also pointed out other items not related to his field and made suggestions. I would use Stevenson Services again

L Muller

a year ago

Tech 584 was out to do a tune up on the furnace today. Thank God we had it done. So worth it… found a family of mice that needed cleaned out. I wouldn’t have done that!

John Fleig

9 months ago

Ryan did an excellent job checking up on the system. Professional, efficient, and courteous.

Chirau Patel

5 years ago

I would recommend to anyone wanting to do heating and cooling work to get a second opinion especially if something appears quite costly.

With that said, I would never recommend Stevenson Heating and Cooling to anyone. When I came home after my dad called Stevenson for our ac acting up, I was greeted by Joe Violet, a 32 year experienced technician who initially gave me a very rude vibe and was quite rude to my dad. Joe kept saying over and over and over that because our ac connection pipe was frozen he couldn't check up on anything. His words were that he couldn't figure out what was wrong and there was a leak in our ac. He said he could pour freon and coolant in our piping for a temporary solution that would last a day. Fair enough, but then he showed me on our furnace where it was rusting and that the furnace and ac would both need repair.

You know what, that's fine because my family and I know absolutely nothing about HVAC systems. But I didn't appreciate his scare tactics that kept imposing especially on my dad. It's not that hard to explain one time simply and with some sense of respect instead of trying to belittle customers.

He recommended getting a salesman to come to talk to us and within 20 min, a salesman showed up, Brian.

Brian inspected everything and recommended even replacing our water heater.

Brian was kind enough and we spent a solid half an hour asking as many questions as we could. Telling Brian we would let him know what we wanted to do either later that evening or the following day. Granted he said that we had to sign for combined system of furnace, ac, and water heater within the next day to get a discount. We were looking at 14,000 dollar ballpark including parts and labor.

I have to admit we were kind of stupid for eating up everything they were telling us, especially after a distant family connection in Texas told us everything, including labor, shouldn't cost more than $7500-8000. But we thought, these guys know their stuff and they seem pretty fair so it must be true.

On a offshoot, we decided since it was so much we might as well spend maybe another $80 dollars and have another company assess the situation.

Lo and behold when we had that other company follow up the next day, we learned our ac wasn't working because it dusted up and we hadn't cleaned it. Once the new company cleaned it up, everything was working as normal. The company also said our furnace was rusty in some spots but it could be cleaned off and only the gas valve needed to be replaced. And lastly the water heater, while old, needs to be observed for drippage in order to be replaced.

Needless to say we're pretty livid. I get you want to make a profit and run a business but it shouldn't be at the cost of trying to scam people. Shame on you Stevenson for trying to scam people for thousands of dollars when they don't need to be. We wanted to trust you and your 90 year service but it's false and if any one ever asks us for a reference for HVAC, trust me we won't be saying your name.

To anyone still on the fence about Stevenson, look at the other poor reviews: yelp, BBB, and here. Also spend another 80 bucks and have someone else take a look at what's going on.

Blair Blieue

6 years ago

Tuesday Jim Hill and Technician 174 arrived to perform tune-up on my furnace. They did inform me that I had some major issues that needed to be corrected. I talked with Jim and the Tech and came to the conclusion that I needed a new furnace. Got the package deal. Darrell and Andy arrived 01/25/17 and installed the new Furnace and Air Conditioner. They were very good at the installation and explained everything that I needed to know. Kudo's Andy and Darrell.

Ramona Kern

6 years ago

We had them replace our air conditioner unit a few years ago and loved the service. We recently had a ceiling leak and was quite happy to see they added plumbing repairs. Tim Stafford was the best. It had been an intermittent leak (every couple of months!) so it was difficult to find. He did! The pipe in the faucet was scarred so the o-ring no longer fit snugly. I know this because he showed me the parts and explained how it worked and why it was leaking. I will definitely call them again for any other plumbing problem.

Mike Deaton

a year ago

We had Miles and Sterling come out to fix a plumbing issue with our water heater. Very polite and quick workers. Arrived on time and took care of our issue.

Liz Glosner

4 years ago

I used Stevenson to look at my water heater. Geremy was there only a few hours after I called, was polite, quick, and gave good honest advice. I appreciate the timely service and will use them again.

M Phillips

4 years ago

If I could give Ernast 20 stars, I would. He was on time, professional and extremely polite and thorough. He cleaned up after himself, better than my kids, and provided detail of the inside and outside units (I have a dual system) as well as future options. Keep up the great work.

Tiara Schmitz

5 years ago

When my AC wasnt running properly on Monday, i had this feeling I wasn’t going to get an appointment soon with it beginning to get hotter out. I called tuesday and got an appointment today Wednesday. Lavon and Earnest were polite, explained what the problem was, and got the job done within a decent time frame.

Phil Hale

5 years ago

Lavon Haynes took the time to walk me through each step of his work and did a great job with fixing our AC unit. I am happy to have someone to call in the future.

Henry Sadongo

6 years ago

The Service Tech was very courteous and knowledgeable of his work. He took time check my HVAC system carefully and made some useful recommendations. I really liked his work!!

Alyssa Arthur

3 years ago

Ali was great. He did a great job explaining everything to my husband and I. Awesome service and person. I would recommend him and this company. Thank you again!

Brent Wagner

5 years ago

Special thanks to Lavon Haynes for diagnosing and fixing our AC unit on a 90+ degrees Memorial Day Monday. He presented multiple options and explained everything that I wanted to know. We will be back for any future needs!

Susan Jane

6 years ago

Paul did a great job servicing my water filtration system. He was on time, and was friendly and professional. This company's customer service has been excellent.

Hugh Jamieson

7 years ago

We have had a long relationship with this business for many years now, and they continue to provide outstanding service. As you might expect, service people come and go over the years, but SE continues to send only the finest techs out to my home when I need service. You develop a relationship with these guys when they visit your home over several years, and you feel like you know then and they know you. Recently, I met one of their new guys, Lavon, and he is another example of why I trust these guys to be in my home. He knows what he is doing, and he is extremely polite and concious of my needs. These are my goto guys when I recommend or need HVAC support. I recommend having a regular maintenance contract with them as I have had for years.

Jeffery Chandler

6 years ago

Service Experts always does a great job! This time around Ali came to my home for my yearly furnace tune up and recommended a bit of maintenance. Highly recommend the service.

R Mac

5 years ago

The service was quick (next day) and arrived within the stated window. The problem with the A/C unit was found quickly. The tech had to get the correct part, returned and replaced the part...no hassle!! Thanks, Ali. Hopefully we won t need to, but if there's ever a need, we'll call (and recommend) the Service Experts.

Deborah Rowland

3 years ago

Just had Lewis out to repair my furnace from Stevensons Service Experts Heating and Air Conditioning. Superb service!!! I am so impressed that they will be the only ones I will ever call for heating and cooling needs.

Ron Tecson

4 years ago

Great working with Thomas Adom. Very professional and provided recommendations for my furnace. Even voluntarily suggested to have my water heater to be serviced as well. Thank you Thomas.

Randy Mobley

4 years ago

Lavon, our service tech, arrived on time and could not have been more professional and courteous during his visit. Lavon was thorough and clear with his explanations making it easy to have confidence in his diagnosis and recommendations.

Pete Zoretic

4 years ago

Very pleased with Nov service call on residential heat pump. Earnest was on time, listened to our concerns and ran down wires that were connected onto thermostat in the wrong posts.....(by competitor). Unit now works as per owners manual and no longer on axillary heat. Thanks for great sevice.

David Shotts

4 years ago

Chad W. and QuentonP. installed the new AC and Heating System on 06/09/2018. They did a great, effiecient job and were very friendly and professional. Completed job in about 5 hours. System is working great and we did pursue the Advantage Program. Thank you. Dave Shotts

Deb Krutko

4 years ago

We just had our first maintenance inspection on our new Lennox HVAC system. Thomas Adom did a great job and made sure everything was working as it should before leaving.
Thanks Thomas!

Patrick McBane

a year ago

Oh these guys will charge $59 just to come out and look at your plumbing situation. If you end up not using them that’s a fair amount of money to ask someone to give you a quote. Once I got the quote, it was exorbitant. 35% higher than the competition

June Thompson

4 years ago

Thomas Adom arrive onsite and provided excellent and top quality service. His personality and professionalism was top quality. With people like Thomas we would definitely recommend this service company to others. Thank you!!!

Doria Wideman

4 years ago

Great! Sade has been here before and I am so pleased he was here today!! He is so polite and professional and explains things thoroughly and completely! I am going to request that he be my technician every time! Kudos!

Mitch Langford

5 years ago

A backed up drain line was causing A/C condenser evaporation to leak out on the floor. My tech, Sade Ali, was able to quickly determine the problem and re-routed the line for proper drainage. He was quick, courteous and put up with my obnoxious dogs (who were particularly yappy that day).

Kent Ellis

6 years ago

Ali came out at the end of our day to get our air conditioning back running. He was very polite and helpful. He cleaned up behind himself. Thank you Ali!!

William Stewart

6 years ago

Sadi Ali was my tech, and he did a great job servicing my furnace for me. He was on time ,clean, and polite. Thanks Stevenson!

Betty Cameron

6 years ago

I had multiple people at my house recently. Lavon checked my furnace and did an awesome job. He also checked my AC unit this past summer too. Josh Laudermik was the plumber and found some things out that I didn't know. Also sold me a tankless water heater and a Halo 5 unit. Stan and Dustin put the tankless water heater and Halo 5 in my house. Everyone was very professional. I would definitely want Lavon to come back to do my check ups furnace and AC check ups. And I would request Stan and Dustin too for the tankless water heater/Halo 5 and Josh for the plumbing.

Valerie Core

7 years ago

Our A/C stopped working. We had a coupon that waived the $99 service fee if they fix the unit. We needed freon and they put 3 lb in. They refused to honor the coupon because they didnt have to put new parts on. 20 min into the service a sales rep knocked on our door with the service guy still at our house trying to sell us a new unit. The only reason we chose them was the coupon. We will go back to CARE.

William Clay

6 years ago

Another great service by Lavon! Very professional and took time to explain everything without the pressure of over selling anything. Always willing to recommend Service Experts when a friend needs HVAC work done.

John Evers

5 years ago

Just the facts. My furnace needed a new circuit board. The circuit board is a White-Rodgers model 50A55-474. A simple search of the part number finds that it is very common, used on many furnaces, and is available at Grainger for $66.25. I was not pleased to see that Stevenson marked the part up to $455 on my invoice. Had their markup been appropriate, I would welcome them back into our home.

Sandra Garcia

10 months ago

Great service, they took their time to perform a good work. They are very professional. Will be using this services again.

Rechell Bateson

4 years ago

Hi, I would like to say that the service technician Lavon that was at my house today was very friendly and fast. Updated my furnace. He also let me know you guys do plumbing which I didn’t know and now will use you guys for that as well. Thank you.

Laura Showers

4 years ago

Ernest was on time, very courteous, and professional. He explained everything to my satisfaction. Happy with this service call and would recommend to friends.

Jon Smith

5 years ago

Recently had a service visit by tech Lavon Haynes. He was very professional and quick working. Took plenty of time to show me around the system and answer any questions that I had. Hope to work with him again.

Moses Adeola

6 years ago

Excellent service! The technician, Lavon showed up as promised and took his time to explain his findings at every step. His insight and recomendations were right on spot.
Thank you Lavon, thank you Service experts.

Wayne Lin

4 years ago

We always have a great experience with Stevenson. Thomas Adom just did our annual inspection and was thorough, informative, and very professional.

Diana Jacobs

6 years ago

Had my regular furnace checkup recently. Lavon did a great job in explaining everything. He was also very friendly and professional.

Zach Whitt

4 years ago

The dispatcher was nice, they arrived in the allotted window, and Ali did a great job with the repairs and explaining everything to me. Would definately reccomend their company

Kenneth Hawkins

4 years ago

I really appreciate the great service I received from Thomas Adam my service technician today.He was very thorough in checking out my Furnance /AC and explained everything in detail.He deserves to be recognized as one of your great employees. Mr.Hawkins.

Victoria Shkane

4 years ago

We look forward to seeing Thomas Adom come to perform the routine maintenance on our system. He is prompt, courteous, neat, and knowledgeable.

Dr. Annetwan Thompkins

4 years ago

Thomas Adom came out and fixed my unit for true value after Atlas Butler, Mark, tried to sell me a new furnace and a/c unit for over $15K. I will always use Stephenson Service Experts, they are truly honest and stand behind the value of their service.

Michael G

4 years ago

Ernest was on time, extremely thorough and very polite. He took the time to answer all of my questions and was very clear in describing what he was doing and how my system was working.

Tom

5 years ago

Service technician Stan Foss was very courteous & helpful. He did a good job of explaining everything with the replacement of the sumpump and backup battery.

Sue Arnold

4 years ago

Just want to say that Ernest did a great job today getting my furnace all ready for the cold weather. He was professional and polite. Thank you.

RanCid BeAnZ

3 years ago

Joe came out because my heat wasn't on after a duct cleaning. Fixed the issue. After Hester wasn't hitting second stage, he trouble shot the issue further and fixed the issue we didnt about! Thanks Joe!

David

11 months ago

Brian Severt and Matt Durocher were very quick and professional. Very satisfied.

Amy Kane

3 years ago

Joe Violet and Craig Schindler did a great job. They came for the annual maintenance, assessed the needs, asked related questions and completed the work.

Matt S

4 years ago

On 2018-07-25, Brian Severt and Dave Sorrel installed a replacement AC and furnace for me; they were very professional, helpful, and friendly!

Amy Hi

6 years ago

My experience today was excellent. Sade was on time and very professional. He explained things to me that I could understand. He explained the issues and offered solutions.

Candice Barnhardt

3 years ago

Thomas Adom is our regular technician. Fast, efficient and makes sound recommendations. Very pleased with Stevenson Service Experts

Kevin Marble

5 years ago

Joe violet came out and serviced my furnace and changed my filter. He was outstanding with knowledge and customer service. Thanks again Joe. You are awesome.

Verna Myers

6 years ago

I was very happy with my service. The Tech - ALI - was excellent. He explained everything to me and was great to work with!

Cereth Painting

4 years ago

The technition who came to the house was curtious and professional. I got great information and discovered services I didn’t know I was entitled to. I would have him back anytime and will continue to work with Serviceexperts!

David Whitaker

3 years ago

5 star review for Joe’s visit to my home on 10-16-2019. He was knowledgeable and friendly and took care of business professionally and was very courteous

Dolores Munsey

6 years ago

Lavon and Paolo provided a good service. My experience with Lavon before was such that I would like him to do the maintenance service everytime. Paolo had explained what to expect in the service that will be provide.

James Case

5 years ago

Just got my air conditioner/furnace check today ! Everything was great ! Technicians Joe Violet and Lavon did a very through check and cleaning ! Very satisfied !

Jesu Rivera

6 years ago

Hello, I just wanted to say lavon haynes came to my residence to repair ac unit. I cant say it any way else but professional courteous and knew his job. Excellent job lavon hope you can come back out for service needs. Great job thanks Jesu.

Jenny Bradley

6 years ago

Quick service at a great price. Lavon was friendly, professional and did a fantastic job diagnosing and fixing the problem. Would definitely recommend and would call for any future needs!

Abby ER

5 years ago

Lavon Haynes did a great job fixing our unit. He stayed late to make sure everything was working great! Thanks so much!

Rita Chrisman

2 years ago

The technicians were very personable, courteous and professional. The service was completed and any mess was cleaned up. Would definitely use them again.

A Maben

4 years ago

Ali did a great job during our service visit today. He was knowledgeable and answered all questions. Thank you again!

Jim Damratoski

5 years ago

Called for an AC repair and the operator advised a window of 6:00 p.m. to 8:00 p.m. for technician arrival. Technician called at 5:30 p.m. to advise he would likely arrive near 7:30 p.m. I began calling at 8:15 p.m. and was consistently put on 10-20 minute holds. Told someone would call back. No one called. Called again at 9:00 p.m. only to be told after a nearly 30 minute hold that they would not be out tonight and it would be two days before they could come out. If you say you're going to do something, do it. Will not have my business ever again. Over-promised and way under-delivered. Beyond disappointed.

Hugh Crowell

4 years ago

Our heat was out, and Stevenson was available right away. Sade Ali was prompt, professional, friendly and knowledgeable. Highly recommended.

Michael Chan

4 years ago

I recently had Stevenson out to service one of their units and the service technician, Thomas Adom, was just the best with his communication and willing to work with me on schedule and explaining all the details of what was needed.

Mingming Abundo

5 years ago

Ali was nice and professional. He helped us get a new replaced thermostat and helped us with tune up.

Sean Mahaffey

6 years ago

Worked with the technician Lavon today. He was very friendly, professional and walked me through his findings. Absolute pleasure to work with.

Rebecca J Barker

4 years ago

Very professional and efficient ; No high pressure , but informative! Will request Joe every time. Ernest did a good job and very pleasant.

Cinthia Cranston

4 years ago

I have been using them for years and have had a great experience from customer service and all technicians.Very friendly and knowledgeable. Ali did a great job.

Jeff Athey

3 years ago

Joe Violet did a Fantastic job. Was on time and very professional on his service. Keep up the good work Joe!!!

Karen Page

4 years ago

We've used Stevenson for years and have never had a bad experience and today Ernest was out for our fall furnace check and did a great job!

Keith A

8 months ago

Ryan did an awesome job and I couldn’t be happier!

MUHAMMAD KHAN

6 years ago

Lavon & Ali are very hard working guys
They diagnosed the cause very systematically.
And they have very pleasant personality
Thank you very much.

Maricela Aguilar Sandoval

4 years ago

Very polite young man incredibly respectful and met all our needs. June .29.2018 service was excellent. Sade Ali was our technician. .

Pam Conine

5 years ago

Ali was prompt and performed the maintenance service efficiently, answered my questions, and completed paperwork in a timely way. Bonus- he's a knowledgeable, nice guy!

Vicki Wingrove

4 years ago

Ali serviced our furnace today and did a wonderful job!! He was very personable and professional!! An asset to your organization!

Jay “BiggityBeezer” Abplanalp

4 years ago

Extremely friendly and informative. Thomas Adom walked me through options to extend the life and quality of my units. Highly recommended!

chris mcconkey

5 years ago

The technician Joe Violet did a good job inspecting and replacing a capacitor on my furnace. He was on time and finished quickly.

Wayne Lin

5 years ago

Great service. Prompt. A/C stopped working on Sunday, we called around 6:00pm. A/C fixed by 8:30. Lavon H. was was great. Thanks!

Brandon Clagg

3 years ago

Ali did a great job. He explained everything very well. I would recommend him and the company!

Josh Parfitt

5 years ago

Dustin did a great job installing my new water heater. Josh helped me schedule the service and Dustin did an awesome job!

Michele Thompson

5 years ago

Ali was very professional and very friendly. I actually have been very happy with the service I have received from your company as a whole. Keep on doing things right!!

Bruce Rice

3 years ago

Thomas Adom came out for annual maintenance on our A/C and furnace and even replaced the furnace filter for us. Great service.

Campbell Phillips

3 years ago

Sade was extremely helpful, quickly answered my questions and went above and beyond to make sure our needs were met. Thank you for taking the time to share the products and offers with me!

Deb Podolski

4 years ago

Ali was such a friendly & knowledgeable service man. I really enjoyed how he answered all my dad's questions & was very patient with him.

Crystal Jessamy

4 years ago

Ali was my Service Technician and did a great job. He was courteous and fast.

Matthew Love

4 years ago

Ali an Lavon came ot when it was -5 degrees an 2 hours fixed my furnace. Highly recommended these guys.

John Estep

9 months ago

Ryan did a fantastic job of routine maintenance. Explained everything

Ben McDonald

5 years ago

Ali was very courteous and helpful. This is the second time he has serviced the system and both times have been pleasant. Would recommend.

Todd Tonucci

5 years ago

Great job. Andy installed a tank-less water heater today. Very professional and thorough. Highly recommended!

wemlwp74

5 years ago

Ali was informative and very helpful in explaining the process. He was professional and assisted in setting up other appts we requested.

Tracy Rehlander

5 years ago

been using Stevenson since moved here ,,, great people especially Lavon - very professional

Always doing his best

rosa barker

3 years ago

Sade Ali did a great job with the service maintenance call. He was very efficient and went above the expected great level of service.

Bennett Scott

4 years ago

Excellent help from Stevenson yesterday! Lavon was fast, professional, and extremely patient with my many questions. Thank you very much!!

Adam Wosnic

5 years ago

Andrew Mannis came by and found the issue. It was a pin hole in my copper pipe that someone drilled into. He is a great plumber.

Aaron Rehm

a year ago

Poor customer service. Receptionist was insulting and could not provide any assistance in getting an organized approach to the problem I was experiencing. Avoid at all costs.

Sheila Mcshane

4 years ago

Been using them for 18 years and I always have great service. Sade Ali performed my yearly maintenance today and was terrific.

David Yeung

4 years ago

Thomas Adon, the service tech who came out, was very helpful and professional. He was on time and called ahead to let me know when he'd be there.

Carl Ankamah

6 years ago

Ali has been servicing our HVAC system for a while now, and we have been very pleased with his professionalism and expertise.

Nick Haberski

6 years ago

Sade was very professional and helped me out a lot. He helped me understand things that I normally wouldn't understand. Great job, Sade!

Chopper Howard

6 years ago

Sadi Ali was helpful & quite diligent in assessing my main concerns with the system & giving me information on how to do my part in keeping things running smoothly.

trevor ducey

4 years ago

Thomas came out to my house and did a fantastic job on the tune ups on the AC and furnace. Recommend them for anyone

Courtney Uriostegui

6 years ago

Lavon just came out and serviced our furnace. He was great and efficient! Thanks for all the tips!

Aaron Kawasaki

5 years ago

Unbelievable service. David came out and fixed my ac at midnight! David was friendly and knowledgeable and the price was half what I expected to pay.

COG Calendar

4 years ago

Sade Ali always does a thourogh inspection and is knowledgeable about any questions I have. Also, he is a very personable and a conscientious technician.

Lilian Diaz

6 years ago

Lavon and Justin did a great job today, they were extremely friendly and patient with us. Great service!

Natacha Otey

6 years ago

Service Tech, Sadi Ali, did a furnace inspection. He was friendly, professional and informative as he explained what he was doing and answered my questions.

Huckleberry Hound

7 months ago

Cancelled my maintenance services but we didn't get a refund

ChriosEndarX

5 years ago

Just got a tune up on my HVAC. Joe Violet and Ali Sade were thorough, professional and pretended that my jokes were funny. Looking forward to the next service!

Kevin Tyson

2 years ago

Brian Severt, Shane Smith, and Tyler Franer all provide good service. I work with any one of them again

Rebecca Barker

5 years ago

Eurell , technician, was very professional and informative..showed me what needed to be done..I appreciate the kind service. I would recommend him to anyone. Thanks so much!

Andrew Stuckwisch

4 years ago

We had excellent service for routine maintenance from Ernest! I would highly recommend this business and him personally!

Belinda Abron

5 years ago

Had work done these two genlemen Darrell and Andy came in my home they were kind,polite put in furnance and air conditioner thank you so much have a blessed day

Jeffrey Morris

5 years ago

Sade Ali was excellent. On time through clear in explanation and worked fast. Would definitely use service again

johnny ross

4 years ago

Great job. Arrived fast and very courteous. Very knowledgeable about my system. Thomas Adom the service technician

Scott Vayansky

5 years ago

Sade Ali did our furnace check today. He was thorough and did a good job checking & cleaning it.

Constanza Sands

4 years ago

Levon Haynes did a great job replacing the blower motor of my furnace an explaining many things I didn't know about. Always great service!

Stephanie S

3 years ago

Ali was very professional and informative. The work was done quickly and efficiently and he was very friendly.

Jenna Smith

4 years ago

Thomas Adom was our technician and he was great. Very professional, knowledgeable, and patient.

Dwight Anstaett

4 years ago

Ernest came on time, worked efficiently and debriefed me once the maintenance check was complete. Good job.

Barb McCoy

4 years ago

Had my annual furnace service check. Ernest was very efficient, friendly and professional. Highly recommend!

Kim Melchiorre

4 years ago

We had a great experience. Ernest was very knowledgeable and respectful of our house.

Betty Moore

5 years ago

Very professional and courteous. Use them every year. Had Eurell do the serving and he was great.

James Spies

5 years ago

Lavon Haynes, was out for inspection, did best job I have seen, explained everything too. Would highly recommend Stevenson.

Emily Walsh

4 years ago

Ernest was was very polite and explained everything he did. Would recommend him to anyone

Argos Dain

4 years ago

Ernest was my tech this time and I hope he will be again. Courteous, prompt and efficient.

Mikea Hagains

5 years ago

Lavon Haynes did an awesome job at my residence today. He deserves a FIVE star.

Michael Zaller

4 years ago

Ali was great. He was on time, efficient, and very friendly. I highly recommend Ali to anyone.

Robb Dunewood

4 years ago

Ernest serviced my furnace and air conditioner. He was polite, courteous, and didn't try to sell me anything I didn't need.

Alison Adamsky

6 years ago

Lavon came on Easter Sunday and had our a/c running before we sat down to our big family meal. Thanks!

Mahesh Patel

6 years ago

I just had my furnace serviced by Ali Sade.
He did excellent job and was good in explaining
Everything.

Barbara Zdanis

6 years ago

Our technician was Lavon. He was very professional, efficient and explained all he did very clearly to us.

Bret Mizer

5 years ago

Lavon was amazing with our inspection. Very thorough and professional!!

Bret Mizer

B.J. Laney

7 years ago

David Molina was very thorough with his inspection and did a nice job explaining any concerns he found.

Betsy Barnhouse

6 years ago

Lavon from Service Experts was great - friendly, thorough and great communication about what was done. I would recommend these guys.

Kenny King

5 years ago

Had a great service from Sade Ali and Dustin Hamblin both did both jobs in less than hour. Both was very friendly

Richard Creighton

4 years ago

Have had Ali a few times and appreciate him and his work. Wish we could have him every time.

Sandra Arendt

4 years ago

GREAT! Sade Ali was here...we covered EVERY ONE of my concerns ... good price! Great professionalism!

Sandra Weaver

3 years ago

Joe Violet was very prompt, thorough & professional. He answered all of my questions.

Martha Lentz

4 years ago

Lavon and Rick were excellent. Thorough, helpful, and courteous. The office? Not so much.

Diah Vargas

5 years ago

Ali did a great job. Arrived on time, very courteous and professional.

Ray Harper

4 years ago

This gentman Thomas Adom was very great you can send him back anytime thank you for your service ray harper

Mike Rigsby

7 years ago

Lavon did a great job on my summer service job. Professional and thorough.

Brian Enck

6 years ago

Levin knows his tech. Expert Annual tune up and furnace cleaning and friendly appointment.

Isaiah Price

4 years ago

Ali Shade have Excellent Job!!! Made me feel extremely comfortable and got the job done!!!

Andrea Page

3 years ago

I had a wonderful technician Ali come out today. very professional and respectful.

Micca Jewell

5 years ago

Eurell was very nice and explained everything he would be doing during my appointment,

Jay Upell

5 years ago

Joe Violet provided excellent service and explained everything to me. Great service all around.

Thank you.

Lori Fleming

5 years ago

Lavon H. Was very pleasant. Informative. Will Recommend. Yes we will call again.

Kai Scott

4 years ago

Ernest, from Stevenson Service Experts, just did the maintenance service on my furnace and he was quick and efficient. Thanks!!!

Abdul Shegow

6 years ago

Wonderful job five star service guy Levont and very respectful supporting supervisor I appreciate the service and recommend to all my family and friends.
Thank you

mike sandy

6 years ago

Sade Ali was prompt, professional, and explained everything he did on his preventive maintenance call out to my home.

Richard Francis

4 years ago

Very pleased with my service today. Service technician, Thomas adom was very informative and thorough.

Andrew Browning

4 years ago

They got the day and the time wrong for their quote appointment. I certainly don't expect quality service after that.

Steve Thomas

5 years ago

Lavon and Thomas were out to service my ac today they did a great job and very polite

Rosa Bolanos

4 years ago

Sade Ali was awesome!!! Really knowledgeable and careful with what he does! Love this company ?

ACS DOTS Operations

5 years ago

Our service tech, Joe Violet, was on time, respectful, and provided helpful information. Would use Service Experts again.

abdulahi ahmed

6 years ago

Ali was wonderful sevice man and also I will request my nex visit for ac cleaning.

Katie Harp

5 years ago

Ali was very professional and efficient he did a great job!

Desi Dean

4 years ago

Lavon was right on time, explained everything, and got our air working quickly on a very hot day...thank you so much

Amy and Steve Wilson

5 years ago

Fantastic service! Lavon and Josh were professional, informative and efficient.

Darlia Reynolds

6 years ago

Excellent same day service would use again. Service tech lavon was very nice

Alica Campanella

4 years ago

Earnest was very thorough and quite the gentleman. Hop we see him next spring.

najma abdiwahab

5 years ago

A Big thanks to LAVON AND THOMAS for coming in and doing the job right. Would highly recommend Stevenson services. ?

Marco Hernandez

5 years ago

Ali diagnosed the issue quickly and efficiently would highly recommend. Hes also a futbol fan

Marvin Edwards

4 years ago

Ali was one of the best technicians I have had from this HVAC company!

Kay Rawlings

4 years ago

LOh yes Joe did a good job on this service here thank you

Hair Bear

4 years ago

Ali was wonderful. What a great guy. He is a gem

Michael Heus

3 years ago

Thomas Adom was great, quick and friendly. Would highly recommend.

Lawrence Pitzer

3 years ago

Excellent service, very helpful in explaining what he was doing and answering any questions.

Nahada Crump

3 years ago

Stevenson Service Experts, Technician, Thomas Adom, was very professional when he serviced our furnace

Angela Starr

5 years ago

Prompt, courteous, quick. Joe Violet is a very knowledgeable technician. Thank you!

James O'Keeffe

5 years ago

Dustin Hamblin was great plumber. My leak was fixed and I went to bed knowing that

Kris Fair

4 years ago

Ali was wonderful! Respectful, knowledgeable and quick.... highly recommend

Melissa Sawicki

6 years ago

We have had nothing but great service from Stevenson and Ali was no exception! Thank you!

Sandi Jones

5 years ago

Sade Ali was vey helpful and had us back up and cooling very quickly.

Jim Mills

6 years ago

Lavon was very professional. Showed good knowledge of the system and equipment

Kitashi

4 years ago

Worked with Sadi Ali, and he was very professional and friendly and helpful!

Kelly Fritz

4 years ago

Thomas was great! Very thorough and explained everything.

Eric Myers

5 years ago

Joe violet was very knowledgeable and explained what was wrong with my furnace

Jim Curl

5 years ago

Lavon and Thomas were out for ac inspection I’m pleased with their service

Amy Rector

5 years ago

Ali and lavon weee very professional, courteous, and thorough. I highly recommend.

WF Tsai

4 years ago

Ali is good and I have his help in maintenance for furnace.

Harriet Freeland

11 months ago

Technician very knowledgeable, thorough & on time.

42 Automotive

3 years ago

SERVICE TECHNICIAN THOMAS ADOM WAS VERY PROFESSIONAL AND DID A GREAT JOB !!

THANK YOU ,
MICHAEL SMITH

Frank Scarberry

5 years ago

Eurell was very professional. Nice and fast work. Thanks.

Richard Lewis

4 years ago

Air conditioner cleaned and inspected. Good work by Thomas, Service Expert Tech.

Bradley Oglesby

6 years ago

Very prompt and courteous. Ali was extremely helpful.

Sandy Lamb

5 years ago

Nice service from Ali and good job at explaining tear agreement.

Kaifeng Jiang

5 years ago

Ali did a good job today and provided very helpful information.

Judy Jackson

6 years ago

As always excellent service. Lavon was very professional. I was very satisfied with the service .

Connie Shaw

6 years ago

Ali was very knowledgeable and helpful. Appreciate all his experience and help

Patricia Bolaños

4 years ago

Thomas Adon was great, professional and quick! Great company ??

luisa demur

6 years ago

Service is very good.Lavon did very good job.thank you so much

Brian Lynott

6 years ago

Sade Ali was my service tech! I would not want anyone else to come to my house!

Rita Delawder

4 years ago

Ali was very nice and showed me about the filter.

Ember Williams

3 years ago

John Violet was great, prompt and fixed the problem quickly.

Rosby Lee

5 years ago

Very informative and professional. Eu rell was helpful in his explanation.

Cathy Triacheff

4 years ago

My tech was Ali.. so great and professional

John Barr

5 years ago

Great customer service. Justin was a great and knowledgeable tech.

Dauthentic H

3 years ago

Great Quality service. Thomas Adom explained everything in detail.

Chris Litz

a year ago

Very professional, informative and friendly. Very thorough.

Brandon Eichholz

5 years ago

AC was not working. The technician came out and installed a new part -- AC is now working. Thanks, Ali.

Brian Oilar

4 years ago

I had a great experience with Sade. Would highly recommend.

Mal Jovan

6 years ago

Did a good job worked hard and got what he needed to do done

꧁ B̤̈r̤̈ö̤ ̤̈&̤̈ S̤̈ï̤s̤̈ ꧂

6 years ago

Very professional and friendly. I will recommend them to my friends.

Susan Lemon

4 years ago

Thanks to Ernest for providing our furnace tune up today.

Christie Conner

4 years ago

Lavon was awesome! Very knowledgeable and helpful!

amanda

4 years ago

Sade ali provided excellent service, I highly recommend!!

Valerie Edgington

2 years ago

Very professional and courteous. A/c fixed. Problem resolved.

PMAC McCann

4 years ago

Ali did a fantastic job!! Thank you!

Natalie Mayer

4 years ago

Lavon did a great job explaining everything.

Brian Enck

4 years ago

Great service by Thomas knowledgeable efficient friendly and ontime

Susan Nitecki

5 years ago

Joe Violet: Courteous, efficient, knowledgeable, friendly.

Daniel O'Connor

6 years ago

Ali was very professional and thorough.

Yvonne Addae

3 years ago

Ali did a great job, thank you

Haiping Liu

4 years ago

Stevenson service experts Columbus good service by Thomas Adom

John Boone

5 years ago

Ali was excellent. Courteous and thorough.

Patty Young

3 years ago

Sade Ali was very efficient and professional.

Craig Clifford

4 years ago

Sade Ali is a great technician and friendly!

James Barker

4 years ago

Very polite and informative my tech was Ali

Pat Morris

3 years ago

Ali gave us excellent service.

Roberta Doran

4 years ago

Feel confident that my inspection was through and helpful

Angie Kuehl

5 years ago

Arrived on time, found problem fast,and solved immediately.(STAN FOSS)

Tony Ferrando

6 years ago

Ali did great work!

Sam Shasky

3 years ago

Ali did a very thorough job.

richard miller

5 years ago

Ali was professional. Always good service

Rhonda Duckett

4 years ago

Kent R came in did the work quickly .

John F

5 years ago

Great job by Joe Violet and Ernest.

Michael coffman

6 years ago

Ali did a great job.

John Johnston

3 years ago

Ali did great job!

Gail Dennis-Prysock

4 years ago

Ali was very good help us

Neil Javery

5 years ago

Lavon did wonderful job.

Mark A

6 years ago

Lavon was courteous and professional!

Jof Rodriguez

4 years ago

Lavon did a great job.

Tom Sherman

10 months ago

Damion was excellent friendly and informative

Dan Byrum

4 years ago

Thank you Thomas A! great job!!

Seraphina Bango

3 years ago

Ali did a great job!!!

Purnima Sharma

4 years ago

Great job done by Lavon Haynes

Todd Freund

5 years ago

Ali did a great job

Dennis Braner

4 years ago

Ali very good job today

Lara Lindsay

4 years ago

Hood, honest service from a professional and personal technician!

Ron and Sheri Kay

3 years ago

Ali gave great service.

Emily Willis

9 months ago

Great service!

Jason Morgan

6 years ago

Ali did a great job

Sade Ali

5 years ago

Lavon did a great job

John Cushman

3 years ago

Great fall check up by Thomas

jorge espinal

3 years ago

Ali did a good job

mason

4 years ago

Ali did great job

Chastity Russell

4 years ago

Ali was very informative and professional

Elia Santillan

2 years ago

Good service i would recomend it

Anthony Scruse

4 years ago

Ali was a great technician...

Grant B

4 years ago

Ali did awesome!

Bill Felker

5 years ago

Great service‼️by Ali

Fali Rakotomamanandro

4 years ago

Sade Ali was good.

Emmanuel Littles

4 years ago

Ali did great

Molly Stevens

4 years ago

Ali was awesome!

Jesse Reinhardt

6 years ago

very well done.

peter protopappas

6 years ago

Lavon was great.

Beth Pinho

4 years ago

Ali was good.

Sherry Mclendon

4 years ago

Levon was great.

Oumar Diallo

5 years ago

Ali was great

tes abraha

4 years ago

Ali was excellent

Gerald Brown

4 years ago

Great job.

J 721

3 years ago

(Translated by Google) Or

(Original)
Ali

Antonio Mendoza

a year ago

(Translated by Google) michoacana

(Original)
Michoacana

suzy bolich

3 years ago

Larry Hinkle

5 years ago

Brent Foy

4 years ago

Jerry Sterkowicz

11 months ago

Mike Rupert

a year ago

Rory Driscoll

2 months ago

Tami Carver

5 years ago

C Wilson

4 years ago

Jennifer Pinkerton

5 years ago

Terry Rhodes

3 years ago

Fadi Abdin

3 years ago

vincent woodring

a year ago

Mark Alexander

8 months ago

Denes Zubcsek

11 months ago

henry wickham

4 years ago

Tom

11 months ago

Travis Swank

3 years ago

Venkat Bolineni

3 years ago

Mary Montes

a year ago

Erielle Jenkins

4 years ago

robert lamb

3 years ago

Tiffany Fritchley

3 years ago

Susan Gaunce

4 years ago

Josh Cramer

4 years ago

Debra and Mark Alexander

2 months ago

frank fernandez

11 months ago

Calvin Richmond

4 years ago

Tina Brooks

a year ago

Jose Lopez

3 years ago

Houdoozie

4 years ago

Lawrence Bwrnstorf

5 years ago

Feliks Tesler

a year ago

Anthony Holder

6 months ago

Alexis Dearwester

4 years ago

Diane Rowland

10 months ago

josh laudermilk

6 years ago

Elvin Shaw

4 years ago