Last April my husband and I called Riteway Plumbing and hired Tim Fannon to replace our broken sump pump when we realized our partially finished basement flooded on a normal rainy day in Ohio. He left our home, went to Lowe’s and purchased a Zoeller pump (or so he said). On the receipt, he wrote 1yr warranty on parts and labor performed by him, and. 3yr pump warranty. It took us approx 4mos to get our basement back to normal. Two weeks ago, on another average rainy day in Ohio, that Zoeller pump died mid morning. Again, our basement flooded. My husband placed a call to Tim Fannon and told him what happened. He sounded remorseful and stated he would start the process of getting us a refund for the cost of the pump. Since, he has only answered our call once. The moment he heard my husband’s voice, he hung up on him. He has blocked us from every phone we’ve used to contact him with. We are absolutely sickened to think there are people out here who will take someone’s money, watch them go through the devastation of a flooded basement AGAIN, and run/hide from helping them. DO NOT USE THIS BUSINESS and remember his name. Coward. Scam artist. Liar.
