Richardson Plumbing

Great job!

Evan was very professional & worked quickly to fix our clogged drain. Great job!

We have a house in Independence. I've used this company three times. All three jobs were done well. They work weekends to accommodate emergencies and are flexible on arranging appointments. The company cares about its reputation and and the performance and follow up shows. The owner is accessible and works with customers directly. I will use this company again in the future if need be. I recommend Richardson to anybody in the Tri-State.

They were polite and courteous and got it done quickly

Work is being done I'm so happy!!!!!

Evan and Andrew came out today and repaired our outside water spigot. Really pleased with their work! Thanks, gentlemen!

Wow! What service! Prompt professional service, delivered in a timely manner at a customer friendly price.

Evan, my plumber was very detailed orientated. I had several areas needing repair and he was fantastic. He performed each task in a clean and timely manner with respect to my home. Evan also provided detailed follow up on each job, as they were completed. Richardson plumbing is now my first choice in all my future plumbing needs.

Evan is extremely polite snd professional. He told me exactly what was wrong with the faucet and waa able to repair it immediately. Thanks again Evan!

Did a great job

I was very satisfied with Richardson Plumbing. The employees were very nice and understanding and knew exactly what to do. After looking around their services had the best prices and were able to come out and fix the issue very fast. I would definitely recommend booking with Richardson Plumbing for all your repair needs!

Was referred to these jokers by Sibcy Cline Home Services. Called twice, left two messages, yet never received a return call. Waste of time.

The WORST! $280 charge to tighten bolts on toilet. Plumber can't get bolts off. Then, says it'll be $500 for new toilet! Never again!

Ben is the best!! He came within the timeframe he said he would and figured out the problem right away! Thanks so much!!

I had multiple problems addressed and they were all completed timely and professionally, as usual but this company for a reasonble price

OUTSTANDING!! What a great company highly recommend. Prompt service very nice people. Thank you!!

Fabulous

On time, professional and friendly

Installation was quick, efficient and friendly. I've had Richardson Plumbing do work for me before and their work from Plumbing to home improvement is the best! If I have any work to be done on my house in the future I'll be sure to call Richardson first because I know that it will be done right.

Very helpful and polite men. Did a great job in a timely manner! Answered all of my questions that I had.

The came on time an did a great job! Will be using again excellent service.

Jay helped me solve a plumbing issue that several other companies had walked away from. He personally makes sure that the work gets done to his satisfaction and mine. It means a lot to know that I can rely on and trust Richardson Plumbing whenever I have plumbing needs.

I called up to have a pipe repaired underneath my sink, and they were very friendly and responsive! We scheduled a appointment and as soon as they arrived (on time nontheless) they began working immediately. The pipe was fixed within the hour! These boys are great with their pipes

They did a wonderful job cleaning out our drain in the garage and replacing our garbage disposal in the kitchen. They even cleaned up the mess the drain had caused in the garage!

Came as promised and did repair.

They came first day to investigate the problem with my heater tripping the trip switch every few mins. They suspected the problem to be with the heating element and they gave me a quote of $410. We agreed to this but they did not find the parts in the warehouse and so they suggested that I work with the manufacturer to get them. After I got them by overnight shipment they came agin to install the parts but they want to charge me for the time and fuel they went to fetch the parts only to not find them. Even though I got the parts from the manufacturer, they still charged me $455.00 . They claimed that I am responsible for the time they spent to find that part and not found it. The work itself was done correctly I suppose but charging me for the trip they took to not find the part does not seem logical to me. On first visit when I asked them what would they charge me if I got the parts and I was told it would be around $200-250. Which I thought was a fair price, but after fixing it , they charged me $450, this does not seem fair to me. Be cautious if you get into using them for any plumbing devices

Great job, quick service, very professional, Evan and Zack were very nice and did a nice job..

Highly recommend Richardson! Friendly and hard working. Clean up their messes. Good people.

The serviceman was very polite & courteous. Thanks for a good.

I had been using Richardson Plumbing for close to 20 years since our family moved to NKY. All the plumbers coming out to our home are all well trained and professional.

We had a leak with our clothes washer shut off valves and it was fixed in a timely manner. Really enjoyed spending with with Evan and learning a lot about plumbing throughout the job.

See before and after photos for the plumbing work.

Thank you for their great people and we will be calling Richardson Plumbing whenever we need a service call.

Two thumbs way up! Zach & Evan cleared out
our clog we'd been fighting with for a week! Excellent job guys!

Great job. Evan was super nice, fast and efficient. A+

Evan came over and was very professional

This was my first time using Richardson’s plumbing and I will now be a customer for life. The technician was on time, professional, a good communicator and clean. He went over the job with me first and then got to work. He worked all day until the job was done. Great price too!

My experience with Richardson plumbing started nice but ended with problems. The young woman that answered the phone was polite and helpful in booking my appointment.. likewise, the plumber that arrived was amiable, knowledgeable, and right on time.. 3 PM. At arrival, the plumber reaffirmed the nature of the visit, and we had a brief discussion regarding the low water pressure issues I was experiencing in the house. He identified the problem was the water pressure regulator, which is located on my ground floor (I do not have a basement). The price was fair - $325, so I told him to please proceed. After locating the main water shut off valve, and draining the pipes of excess water, he made a visit to his truck and returned with a replacement pressure regulator valve.. however when he attempted to install the new valve, the threads weren't aligning properly due the fact it was a slightly different / newer model. At this point - he decided to cut the PVC pipe from the old valve, and use PVC cement glue to fuse the pipes together to make it so the threads did align. I assume he did this because he didn't have what he needed for my setup and didn't feel like leaving and making a second trip back - my assumption was confirmed when he later (after the incident) said I did the best with what I had in my truck at the time. After everything was in place, he allowed the glue about 25 minutes to dry. During that 25 minutes, I signed the necessary paperwork and handed him a check for the agreed amount. He then slowly turned the water back on, and continued to monitor it for a few minutes afterwards. Everything looked ok until we walked into the kitchen -- it was at that point that the glue seal blew, which caused a flood that spread throughout the kitchen, up to the dining room / living room where the carpet begins. I do not own a wet-dry vac, so I had to phone a neighbor to bring one over. We vacuumed up all the water we could find... unfortunately water spread to areas I cannot access, unless I rip out all the kitchen cabinetry, oven, and the drywall behind. The plumber returned the next morning with the correct materials and restored my water service. I called the Richardson plumbing office in the morning to explain what had happened.. thinking maybe they had a policy or contingency plan should something like this (a flood) occur, but it became painfully obvious that I was wasting my time.. I was offered $50.

This incident was a result of the plumber taking a shortcut.. not faulty design, or pipe deterioration. I called in a professional because I didn't want to DIY and flood my house - the definition of irony. I understand people make mistakes, and I can accept that (I'm not even upset with the plumber). His repeated apologies were genuine and sincere, and I accept. All I'm asking for is accountability. Five days after the event, my 1st floor is starting to smell like a cave, and Richardson plumbing is acting as if nothing happened.

Dishwasher

Kenny G was awesome. He was early. He was clean and didn't smell. Very professional.

We had been in our house a month and found we desperately needed 3 new toilets. Richardson Plumbing took care of this in a prompt, professional, inexpensive way. A few months later our kitchen sink backed up. We called again and they came right out to fix it. The employees were so nice and didn’t judge because this was my fault! They did a super job once again.

After being in the remodeling business for over 30 years myself and being retired now for seven years I lost a lot of my old plumbing companies that I used for years . And in January this year I helped my daughter buy a home in Taylor Mill Kentucky I was in Florida trying to get some of the plumbing updated and tried using Angie's list to find a good local plumber and after a few bad dealings with a few of them I found Richardson's plumbing and met Jay and had my daughter involved in finding a good plumber to up date her house and let dad pay for it lol .But we met Jay and he gave us a bid showed up on time and gave us a fair price and so I told my daughter that they met our needs with their attention to answering the phone with a great helpful young lady to answer the phone and took care of the job planning time and they came and updated our plumbing and did a great job and cleaned up good and did not mess around and got it done and now dad can check the plumbing off his daughter fix up list and now I feel like we have a good plumbing company only a phone call away. Thanks Jay for a good job and look forward to use them again in our own house. Nick

Ben was great to work with and very professional. He took care of all of the problems and did so professionally. I highly recommend them.

They did a great job and had it finished before our lunch rush. I will use Richard Plumbing again . Hopefully will not need anything for a long time lol. Thank you again for getting to us so quick.
Conna Rauen

Richardson Plumbing remodeled our bathroom and did a fine job, we even had changes half way through the process. Jay Richardson was very friendly, straight forward on cost and really great to work with. The time took longer than we had hoped, but I can not fault them for that, because of everything that needed to be done. I would use them again ! Thank you Jay and everyone at Richardson Plumbing!!

Called this morning at 0800, they were here at 0900. Fixed the problem

Good work, timely service

Called to get service. Got berated because I didn't know what type I had (I wasn't in my home). Told them I had a home warranty as a new home owner and they cut me off and said they don't want to work with me.

I then wanted to ask if they knew companies that they could recommend and they hung up on me. So I called back and got yelled at again and hung up on.

Guess they won't want business

Good fast service with friendly technicians

Great employees and great service!! Will continue to use them for all my plumbing problems!

Friendly, knowledgeable

Can you give a zero? Not what they were about 7 months ago.

Evan was very knowledgeable about the problem and repaired it promptly. Been using Richardson plumbing for over 2 decades. They're good people who do great and thorough work.

Ben is very helpful and skilled in his craft.

Response was very quick, and installation was same day. Have been using Richardson Plumbing for years and will continue in the future.

Very professional, pleasant. Responded quickly. Fixed the problem at a fair price. Would definitely recommend.

They were very nice and very clean. They were even concerned with leaving my place nicer than they found it.

Getting a plumber on a Saturday evening isn't easy. Thank you Evan for doing a great job!

Quick courteous service.

On time, professional, courteous and friendly and prices are always affordable. Highly recommend!

We love our marble shower. Reasonable pricing and quick installation.

Great Job!

Van #5429 crossed 3 lanes of traffic in downtown Cincinnati to get into the 471 south lane and nearly clipped the car in front of me. Very dangerous obviously the driver was on his phone. Get rid of this fool

Jay came out and did the estimate. A really nice guy and professional. Jason and another guy put in out bathroom in the basement. The major plumbing was there but they still had to bust up some concrete. Between the both of them the gave us exactly what we wanted, a rough beasement bathroom for our son and his friends. Nothing fancy. We got a tub/shower combo a sink with a vanity and a commode. We had help with framing the walls. I would use this company in a heartbeat because of Jay's customer service when we had questions, he was prompt and solved the issue and work resumed. Jason and his helper was great too and they smell good too!

I had a leak in my laundry room I was unable to tell where it was coming from. They were able to find the leak quickly.

Edit: I was told the leak was coming from my fridge so I had to get an appliance repair technician instead. I was billed $250 and they left. I had The fridge repaired the same day with new parts only to find that there was still a leak. A closer inspection showed that the water line for my fridge was indeed cracked and dripping. There was even water damage on the wall where the water line was coiled up at. I called to have them come back and repair it to make it right and never got a call back. Simply waving your hand near a crimp in the line will get it wet so I don't know how they missed that this was a water line issue and not an appliance issue. I paid an additional $500 for an appliance technician because of their misdiagnosis.

Richardson plumbing scheduled their service at my property and made me wait a month. After the month they called and rescheduled for additional week. Then called again and canceled job.

We have used Richardson Plumbing s lot in the past several years and have always been pleased with the service and have remained loyal customers until now even though they were not always prompt in completing their services. However, we had an emergency come up today and they were unwilling to help us in our time of need. We will no longer be using Richardson Plumbing for our plumbing needs. Their lack of loyalty in our time of need is unacceptable. We went with another area company who is willing and even gave us a deal.

fast and reliable service. been using their services for years and will continue to do so!

They were able to come out on the same day and fix the leak. Very professional and courteous. Cleaned up afterwards!

Wonderful job!was here at time given. They cleaned my cabinets after the fixed my kitchen sinks.Thanks Again

I called Richardson Plumbing about a leak in the drain from the main floor bathroom dripping through the ceiling in the downstairs bathroom. I had already turned off the water and pulled all the drywall away exposing the plumbing and took a lot of pictures. I sent them the pictures. They called back and said they could be here Monday morning but could not give me a price without seeing it. I understood but asked if they could give me a ballpark of worst case scenario based on the pictures. I was told roughly $795 based on 2 guys for half a day. When they came they decided they didn't need to tear everything out but instead cut and spliced in a repair. There were 2 guys here but only 1 needed and he worked for a total of 46 minutes. I was thrilled until the next day when they called for payment and STILL wanted $795 for 46 minutes work. They did knock $100 off my bill but $695 for 46 minutes is ridiculous.

Worst ever. They set a time to come out today between 1-3, then didn’t show. I called and got an apology that they couldn’t get to me today and they could make it out Monday. Not acceptable. I made the appointment a week ahead of time. I would avoid this place at all costs.

Great company! Very professional!

We have always had great service with Richardson Plumbing and would recommend them to anyone

Richardson Plumbing came out when I needed help. Explained clearly the situation and next actions that needed to take place. Highly recommend them for any of your plumbing needs.

Richardson plumbing is great. I have used them for years and they are fair, professional and reliable.

Fast, efficient, effective. Great with our 2 dogs and one curious cat. Quiet, professional, very little disruption. Highly recommend.

Great Service! Evan was a pleasure to work with. I wouldn't call any other numbing service.

They. Got done its frustrated lrak the show patients. And got ir fix

Evan was absolutely wonderful. He arrived within a reasonable time fame, he assessed the problem, gave me a run down of possible scenarios and solutions, and kept me informed throughout the entire process!!! I would highly recommend again.

I had a problem with my kitchen water faucet, it broke and no water would come out. To make matters worse, we were having company that evening. We called Richardson Plumbing and Earl made a point to fit us into his busy schedule. Earl was very professional and did a very fine job installing a new kitchen faucet. I highly recommend Richardson Plumbing.

Honest people 💯❤️

Called Richardson Plumbing to run a snake to unclog main line. We were quoted $375 to do the work. Two very nice young men showed up to perform the work. They were reluctant to remove the toilet to run the snake so used a smaller snake on the floor drain with no success. They then ran the bigger snake that they originally mentioned and unclogged the drain. Without any notice the price went from $375 to $600. I understand paying for the extra time but a $225 increase seems a bit extreme. Apparently we had to pay for the second person to stand there watching the other guy run the machine. If they would have done what they originally wanted to do it wouldn’t even have taken the extra time that they charged me for. Please be careful for unexpected price increases if you decide to use this company.

Very professional!! Great work!! Appreciate all their help!! Thank you!!

Richardson repaired our very damaged sewage line and did a great job. On time, professional, reasonable cost and replaced sidewalk and part of driveway afterwards as expected. Would highly recommend!

Evan was amazing, worked tirelessly till the problem was found. We are very happy with this company and will use them again.

They were fantastic. I needed some shut off valves installed for the outside faucets. Jay came out and was very quick with an estimate. Very good price to have the work done. He came out two days later when it was convenient for me and had the work done in less than an hour. Fantastic job.

Very fast. Got the job done in a timely manner. They were on time and super helpful!

Richardson plumbers have always been courteous, upfront, fair and professional.

Great guys!

I used a well-known plumbing company for 3 minor repairs. They botched all 3 jobs. Richardson was able to correct the problems easily and efficiently.

They're my plumber from now on

Technician was very respectful and nice. Great work!

Replaced toilet parts.

Very friendly, came early. Professional service. The two brothers were awesome. Great family business.

Amazing company!!!

They were professional and got the job done while answering all my questions

Cannot get in touch with anyone for the last few weeks. Is the business still operating?

Nice and got the job done

I hate leaving bad reviews. But I just don't understand what happened. We had asked for an estimate about a year ago. Recently, I found out that the VA will assist disabled veterans with remodeling a bathroom. So we contacted Richardson Plumping about coming back out. When we called a week ago, they said they wouldn't need to come back out and that they would use the same estimate as before. However, the VA needed an itemized list of cost in order to approve the job. The estimate they provided just had a total cost. So I needed a breakdown. Just a list of materials and labor. They said they would get back with me. I called them Thursday, no response. I literally called them all day Friday with no response. I called them Monday, no response. I even left them a voicemail on Monday. Here we are going on Thursday and I still haven't heard from them. I am now forced to find someone else to help me out with this.

They did a great job installing a new garbage disposal.

Evan was great, very professional

Owner Jay and his team have always taken care of our many plumbing needs, over 3 decades. They have worked through a sudden death in the team last year. Each plumbing/HVAC company has its strength and its weakness - this and one other that we have worked with endeavor to do the job right, and to manage employees to the benefit of the customer.

Great service, friendly, reasonable prices. (Request for the cute one)

They were able to fix my flooding problem first thing the next day. I appreciate their flexibility for getting the job done.

Installed a toilet for me & also fixed a leak underneath my sink in a timely matter. Very professional and would definitely recommend.

Extremely responsive, professional and even EARLY! Wonderful service and very kind. I wish all contractors that we have to our house showed this level of professionalism, kindness and respect to our home. HIGHLY RECOMMEND!!

Richardson Plumbing is great! My family and I have used them for years. They have emergency services as well as appointments. Most recently, they replaced a toilet for us and fixed two leaks. They were prompt, friendly, honest, and genuinely cared about making sure everything was fixed in a timely manner.

Service is always excellent! Was able to get everything fixed at once. Very professional and left my basement and bathroom looking better than when they arrived. Highly recommend!

Do not use this company. I had a water leak in my incoming service which turned out to be very minor in terms of work required and no heavy equipment needed or brought. 1800 dollars for 1.5 hours work, 2 guys with a shovel to dig a 3 foot deep hole and a fitting to make the repair. They knew that at that point I had little choice and completely took advantage of the situation. It is people like this that give the Trades a bad name and I think that their behavior is reprehensible.

Great service and always on time

Very clean , friendly and professional.

The guys found source of leak and repaired pipe. Great service!

We discovered our main sewage drain collapsed, which is something I don't wish for anyone to go through. For how rough this situation has been Richardson Plumbing did an amazing job. They were very quick on coming out and explaining what the issue was, the estimate cost and time to do the job. I've never worked with a company that literally stuck to their word like they did. Thanks Jay, Jason, Jake & Eric!!

I called to have tank-to-bowl bolts replaced for 4 toilets and to replace the washer on 2 drippy faucets. I guess I should have asked for an estimate first. 2 guys showed up and did everything in 2 hours. So total time was 4 hours worked (2 hours/plumber X 2 plumbers). I was billed $1910! That is $478 per hour worked. Seriously! My attorney charges less than that. I was going to ask them to replace the hot water tank and to fix a couple of other issues. Glad I didn't. Completely ridiculous. Won't be using them again. Total ripoff.