Dave Sheppard

3 years ago

Highly professional customer service and skilled HVAC technicians. My furnace was shot and the Roy's team of pro's installed a replacement the next day. Strongly recommend Roy's.

Craig Rivera

a year ago

They did a wonderful job! They were very responsive, coming out and giving an estimate the same day we called. They did a great job with the installation -- they were very professional and friendly, and the whole job was very reasonably priced.

Brett M

5 years ago

Roy’s was great with either sending out emergency service when my furnace went out or giving me a prompt appointment next business day. I chose to wait and the service fee was waived! The appointment was set and confirmed that same day for Monday. The technician Jeffrey Steinborn was great! He was professional, honest, and friendly. He took great care to explain what he was doing and the pricing was up front so I could decide what I wanted to do. The fee was very reasonable and the repair completed promptly. I have used Roy’s for several plumbing jobs in the house and will continue to do so due to their reliability and quality work.

Kirk Stubbendeck

a month ago

Very professional and polite. Explained everything and made it easy to understand.

Jennifer Wagner

4 years ago

The technician was professional and thorough. He went over everything he did/installed with us at the end. The place where he was working was clean after he left.

Cynthia Ellis

9 years ago

I had a middle of the night plumbing problem and Mike Schmidt came to my house at 4AM. He was so helpful, kind, professional and did not complain. He assessed my plumbing needs and the next morning at 9AM Kevin Schmidt and his helper DJ? came and fixed my problem. All 3 of them were a pleasure to work with and were very couteous, and knowledable and got the job done efficiently and swiftly. Mike Scmidt returned 2 days later to install a new sump pump and rerout my sump pipe drainage pipes. He was so friendly, respectful of my home, explained everything to me. Kevin also explained everything in detail to me as well. I was extremely happy with your quick response to my call, your friendly employees, who were quite patient with the all the questions I had. I also was happy for the follow up phone call, It made me feel that you cared about me. I will gladly use your service again, in fact I joined your service club. I would recommend you to my friends (my family doesn't live). Thanks again!

ttlachat

5 years ago

TJ, AJ and Brendan were Great! They are professionals in every aspect of the word. Knew what they were doing, and communicated at every step of the process, Thanks Guys!Scott was also great, he gave our estimate, and when it turned out there was less work to do than expected, he adjusted the estimate appropriately.Roy’s Plumbing took good care of my family!Thanks Roy’s!!!

Janine Gordon

a year ago

Roy's Plumbing and the service and people they employee were simply wonderful. I had a sever sewage backfill that happened to my house, and Roy's came to my rescue.Not only did they fix my problem, but they showed great compassion and care to my problem. Unlike their competitor, Roto-Rooter, who focuses solely on price gouging and falsification of services that's similarly performed by their competition, especially when dealing with women and/or minority groups.My trust and loyalty will remain with Roy's Plumbing for their fairness in price, work ethic, and staff that truly cares for their customers and the quality of work they provide.

Jeffrey

3 years ago

Bravo Roy’s!! My furnace was having issues and they came quickly to the rescue! We had the pleasure of working w/ technician, Jeff who arrived right on time, was very knowledgeable, honest, polite, and left the feeling that I’ve known him way longer than the hour that he was actually here! Furnace is running great ever since! Was expecting to pay $300+ from prior experiences w/ other home repair related matters, was shocked to see the low price that was actually charged! Even signed up for the membership as well, highly recommend Roy’s!!! Thanks you!!

Kissie454

4 years ago

I had an air conditioner and accuclean system installed the sale representative Dave and the installation technician were extremely professional knowledgeable and very courteous. They went over and beyond to provide quality service. I highly recommend ROY’S. Thank You ROY’S you did your thing and did it well.

Rick Hoeft

3 years ago

Matt arrived promptly, diagnosed our problem (slow draining sink and inoperative disposal), and fixed everything for the only cost of the service call, which was incredible. Kudos to Roy's and Matt for their honesty.

Joe Battaglia

3 years ago

My Technician, Zach Cappozzi, was one of the best tehnicians, of any profession; I've ever had.....and I'm over 65 years old.Roy's pricing is a little high....but after saying that...you get exactly what you pay for. I'd hire them again in a heart beat....no question. You are contacted several times during the days before the service appointment. When the technician is on his way you can track his trip on your phone. You know the exact time of his arrival. The office also sends you the name and a photo of the tech when he is on his way. I love that type of service....and we all know that does cost Roy money. People don't work for free and I don't blame them.....I never did.Thanks again to the Roy Family for making my garbage disposal installation a lot better than originally expected. Roys is my choice for all future work. And last but not least a big Thank You to Zach Capozzi.

Danielle Ruhl

5 years ago

My second time using Roy's. They are friendly, helpful and more importantly come urgently when needed. We've had Matt help us both times and he's been wonderful to work with

Jonathan Jeso

2 years ago

Roy’s really went above and beyond from giving me options in repairing my 28 year old system to installing my new furnace and AC - excellent quality and great service! I highly recommend!

Patricia Manz

2 years ago

My technician was Zack. He was polite, very neat and extremely thorough! After he completed the standard install, he strengthened a hose connection to the dishwasher with a different, stronger clamp. Zack also replaced a cracked valve. He explained all the work he did and gave me some tips on what kinds of foods to avoid inserting into the disposal. He worked diligently and completed the job in about 1- 1/2 hours. He’s a great plumber!

Joe Sexton

5 years ago

Annual furnace checkup went well: once more everything is A-OK. It's a great service: making sure we are ready for the fast-approaching heating season. Nobody does it better than Roy's. And it was great seeing Tom Miranda again!

Kerry E

4 years ago

I was having an issue with my furnace in the dead of winter so I called Roy's. I've used Roy's in the past for other heating and plumbing problems so it was a no brainer for me. The tech that arrived at my house was Jason. He entered with a smile on his face and assured me he would get me up and running. Within a half hour, Jason was true to his word. I had heat! He was professional, knowledgeable, friendly and most importantly, prompt. Thanks, Jason, you are a life saver! Bravo, Roy's, for hiring top notch people and not charging an arm and a leg!!

William Oar

3 years ago

Dave Martin and Dan where very professional and very clean. definitely would recommend them when installing a HVAC or FurnaceThank you

Thomas Jordan

4 years ago

We needed to replace our water heater. Dan arrived when scheduled and provided a quote which was right in the middle of two quotes from other firms.Less than two hours later our new water heater was operating.I've always been extremely pleased with the quality of work from Roy's employees.

Michael Sans

5 years ago

Roy's ROCKS! We've used Roy's for years and years and have always been satisfied with them. The caliber of professionals, most recently Sean O'Keefe, are always courteous and treat your home with respect. More importantly they get the job - whatever it is - DONE! Thank you Sean and the rest of the Roy's Plumbing team for being there when we need you. I highly recommend them!

Melanie Brem

a year ago

We had Roy's come out to renovate two faulty bathrooms courtesy of a poorly done prior flip. While there was a wait due to high demand and supply chain, it was worth it. Both bathrooms are leak free and look 5 star quality. When we determined there were some idtems in need of a cosmetic touch- up, the team was professional and went above and beyond to make everything better than when they left it.

Melissa Grimm

2 years ago

I had a new furnace and AC unit installed! Extremely happy with the courtesy and professionalism of the entire crew... from estimate through installation! Brian who came to my house for the estimate, took the time to repair my old AC unit and get it running at no charge! The unit was too old to recharge the coolant and so Brian helped me find the right equipment to fit my budget! Everything was installed less than 2 weeks later!! Very Very Happy!! Thank you ROYS!

John Wright

4 years ago

Roy’a Plumbung was on time, fully described the problem and went over alternate solutions. Provided a quote up front. Were thorough and completed as expected. Even went above and beyond to clean up bath fixtures

Sally Rutter

4 years ago

Roy’s gives the most amazing service ever. Our furnace died this weekend and Roy’s came out the next day and replaced it for us. Thank you Mike and Ben for being the best service guys ever. Now we’re warm and toasty 😊

Jonna Fiegel

3 years ago

I’ve loved working with Roy’s! All their technicians and crew have been wonderful! Hard working, knowledgeable, and personable! So happy we chose them!

Wendy DiMino

8 years ago

I initially called Roy's on a Saturday. The plumber came out on the same day at the scheduled time of the appointment. His name was Matthew and was very knowledgeable. He quickly assessed the problem and fixed the immediate need. However, I needed him to return again, after I purchased some parts. Upon scheduling the return appointment, I also asked if they could perform an estimate and work at my rental property located in Tonawanda. They required a form to be completed along with payment information. The form was completed and returned to them, less my credit card information. I did not want to provide this information until I had an estimate and approved the work to be completed. The two people in customer service advised that the owner of the company had to approve the form prior to scheduling the estimate. This seemed along the lines of micromanagement for the owner of the company to want to approve each form. There was nothing to approve, I wanted an estimate at my property, a very standard request. Both customer service representatives, Julie and Allison, were not customer oriented and advised if I did not 100% complete the form and include my credit card information, that they did not need me as a customer. I was very disappointed at their statement as I initially really wanted a consistent plumber that I could trust. I had worked with Roy's in the past, and am not sure why they were being forceful in obtaining payment information up front. This was a rental property and I had already given authorization that my tenant was going to be on site during the estimate. Overall, it seemed like too many phone calls, emails, paperwork for a quick estimate and minor repair. The repairman was wonderful, however the inside staff were rude and the quality of their work should be evaluated by their supervisor, as they are losing my business.

Bill Sprenger

2 years ago

The technician, Tim, came to the house to analyze the cause of our leaking tankless hot water tank. He tried to to clean a valve, but it ended up needing to be replaced. They delivered the part to our house within an hour and installed it right away. He was very helpful, professional, and took the time to explain everything he was doing. He also told me about the maintenance I needed to do. I will do business with them again!

Larry Muhammad

4 years ago

Mr. Roger PineiroCame out to my home on a service call. He was on time. Very knowledgeable, clean cut , he respected my flooring by wearing protection on his boots. Answered all my questions, worked very hard. Troubleshooting every possible cause , caring & CourteousThis young man is top of the line Technician. He deserves a increase in pay. Promotion should be in his future. He was like day is to night in comparison.Every employee Technician should follow his lead !!!

Carol Nowicki

3 years ago

Had new furnace and air conditioning installed. We were extremely happy with the service Roy's provided. The installers were on time and completed job in the estimated time we were given including a great job of cleaning up. They were very professional and friendly and answered all our questions. Five stars for them!

Wayne Linderman

5 months ago

Mike Miller was outstanding. He showed up on time, explained everything he was doing, very efficient, friendly and great to work with !!

donzinphoto2

2 years ago

From the initial visit of your service rep, to the final install team, Roy's met and exceeded my expectations as a professional service and installation team. The office people were knowledgable and kept me informed of all step and procedures for my new installation. Thanks all! A+ effort

Barry Foss

11 years ago

Tony came out to replace hot water tank and was on time and finished quickly even though i kept asking questions, also did a good job cleaning up so i didn't have to. Was a pleasure to work with Tony and Roy's and wouldn't hesitate to call them again. They keep you informed of when they will arrive and always have a follow up phone call to make sure it went well.

Liz Wandersee

6 years ago

Nick F. & Matt K. installed our tankless water heater today. They did an excellent job. They were efficient, neat, & professional. Thank you !! Also, thank you to Matt F. who came over earlier this week & convinced us to go with the tankless. I recommend Roy's !!!

Church Member

4 years ago

I was very pleased with Matt's work. He offered several options and then left the decision to me. I count on the knowledge and experience Roy's offers with each of their technicians and each time I am not disappointed. Matt appears to me a valued employee and I would encourage Roy's to keep advancing his skills knowledge so he can represent the business in a position light.Thank you for sending Matt ! Please send him again ! Mrs. Terry A Thole

Pamela Wisniewski

11 months ago

We took took advantage of the coupon offer to have our air conditioning system and furnace inspected for a very reasonable cost. The technician, Anthony, took his time to thoroughly inspect our systems, adjust the fan to increase air flow, and let us know that the furnace sound indicated some wear, but should be good for the winter, so we didn’t need to replace it now. Anthony was a really friendly tech who provided an explanation as he went through the check up and assured us we’d receive an email explanation re: his findings/ recommendations. I greatly appreciated his honesty. That check up will probably reduce our utility bills. If you note any malfunction, or want a reassuring check up of your heating/ cooling systems, definitely call Roy’s.

Sandra Bruschi

a year ago

This is my second review for Roy's and I remain as pleased as I was before. My 1846 built home had drain issues. My technician, Mike, deserves many kudos. He went above and beyond to help. He was hard working, respectful, diligent, pleasant and knowledgeable. Regarding the HARD work Mike did here, I say he deserves a day off and a massage! ( Literally! ) Thank you so much Mike.It continues to be my pleasure to do business with Roys! Especially in these times, your company has remained stellar!! You actually do what you say you will, when you say you will! FANTASTIC who ever is running Roy's, keep up the superior management! What a joy to encounter a company of your caliber.Thank you!

Megan Carey

3 years ago

So I have mixed feelings in writing this review, as I had a mixed experience with this company but the issue is so glaring that the good cannot possibly outweigh the bad.What I can say positively in regards to roys was our experience having a ductless ac installed at the beginning of the summer. It was such a good experience, that when we were having plumbing issues (backed up drain in laundry tub and kitchen) I decided to call them to come out to unclog a drain. This ultimately led to a man coming out who was unable to snake the drain because they were deteriorated. We had a contractor come out from the company for and estimate and it was 54k!!!! This was a heartbreaking number and not doable for me and my husband. I asked if there was any alternative and they told me of they wanted someone to fix just what was broken to go to someone else. Cut to going to The Plumber company,, explained what was happening and someone was able to unclog the drain for 200 dollars. Now this is not to say that roys was incorrect and more action might need to be taken, but i had showed the estimate to several plumbers who were absolutely stunned by the number and able to identfy alternative cost effective approaches. Ultimately what i am saying is this type scheming is very disappointing especially when you are trying to be loyal to a business.

B Sawicki

4 years ago

The tech sent to my home was wonderful. Jason explained everything that was happening with my furnace. He gave me options to choose from and explained in detail what each one entailed. He was never pushy and very professional. I appreciated his professionalism and his concern. Roy's is very fortunate to have someone of his caliber and I am fortunate he was the person to do what had to be done. I was very happy with what was done and in an extremely manner as well.

Jonathan Pahl

4 years ago

What great service! Came out the next day for a busted sump pump and replaced it in under an hour. Price that was listed was exactly what I paid. No Calculating the cost of equipment and labor, etc.

Deborah Mastrantoni

3 years ago

Jeff was very kind and explained everything in a professional manner and took his time.. Would recommend Roys.

Jean Edgcomb

11 years ago

Thomas was very informative about what he was going to do. He did everything well and I appreciated the great work he did in cleaning up everything. He was here twice for different jobs and I would reccomend him highly to anyone interested in a job well done.

Nikki DiRienzo

2 months ago

Mike was very professional and explained everything in easy to understand terms. This was our 1st time using Roy’s and it was a great experience overall.

Jeremy Toepfer

a week ago

The lack of follow up and communication from this company in the plumbing department has been almost non existent.I had a backup in the basement, Roy's was out within a day to access the issue, did a hydro flush after which they told me there was catastrophic damage to sewer pipe leading to the city main that they could not see. I didn't understand how they knew the extend of the damage without being able to see it but I have no knowledge of such things so moved forward with their recommendation to dig into the yard after they said they located the pipe and would do repair.Mid July lead to a 12' hold in my yard and a call stating they could not locate the pipe. I expressed my confusion as I was told they located the pipe and the area of the damage.Next day I got a call asking if I was happy with the completed work and if I got 5 start service, I said they couldn't find the pipe, work not completed, confused rep said she would follow up. Two weeks of waiting with no reply or communication from company as to how they were moving forward. I was told they would reach out to the city to see if they knew the location. Week later no update, I called no reply, was told would get a call back, no call back. Called again was told someone would be out. I was told they could dig into my basement for an extra few thousand to see if they could locate the pipe and if that didnt work they could reach out to the city and see if the city had the location. I stated I was told someone already reached out to the city and there were no records. Confused worker said he would look into that and let me know. No follow up.August 4 comes, they dig up basement with my reluctance but need to fix the issue, they locate pipe and hopefully did repair, no way to know as it was filled in prior to me seeing anything or given any update. Was told the extra excavation plus concrete work was going to be extra on top of what I was already charged for the hole that lead to no pipe, fine that was a day of work.After signing contract which stated concrete work would be done within 30 days I was told someone would be back to shave down the mound in my yard and to do the driveway stones and sidewalk stones within two weeks.No follow up, no work completed. I called after 3rd week to ask about the work, was told it was on hold someone would follow up with me, I told the rep I do not seem to get these follow ups I'm told I will get can she assist me by making sure I get a follow up she assured me I would. Week goes by, no follow up. Another call I was told someone would be out 9/8/23 to complete the concrete and the yard mound shaved, no one arrived, no call to say anything of delay.Sent another email and another call, no one seems to know anything, this is now 6 weeks after second hole and 8 weeks after first hole, money paid, work not completed, no follow up, no reply to email. Left a message with a manager today see what happens.

cindy donoghue

3 months ago

Adam came out to do maintenance service on our a/c . Very polite and knowledgeable.

Roland brown

3 years ago

A big thank you for your crew’s professionalism and efficiency. Marty was very pleasant and thoroughly explained the procedures they were going to use, including additional work that hadn’t been anticipated at no additional cost. The project was expensive but was accomplished quickly and left us completely satisfied with the results.

Rhonda Zornick

2 years ago

Roy’s was amazing!! Quick service! Showed up on time and staff was friendly and knowledgeable! I needed a whole new furnace installed and of course it was the coldest week and they came through for me!! Would absolutely recommend!

AJ Wright

5 years ago

Dan was knowledgeable, helpful and cognizant of the impact our decisions could have on our family. We would certainly call him again if/when we have plumbing issues arise.

Sam Givens

2 years ago

Roy’s plumbers were very professional. They were on-time; explained all work before starting and asked questions before proceeding with changes to the plan. No issues. Thank you!

James Golden

10 years ago

This was the first time I called Roy's and I was very satisfied. The technician, Charlie, arrived on time and was extremely professional. He was extremely helpful - like getting advice from a family member. I highly recommend Roy's & Charlie.

James Gorman

2 years ago

This is warning to anyone considering Roy's. Be very careful about where they say they need to run new PVC furnace exhaust. They will pick the path of least resistance for them and not offer you options. YOU DO HAVE OPTIONS. They put ours in a terrible spot and never offered me the option to exhaust it in a more aesthetic location. This means you have to fight them to have the exhaust in a decent location. After I called to address this, they offered to fix it for almost $600. After this experience I couldn't recommend them.

Kimberly Mintz

3 months ago

The best way for me to describe the service I received is disappointed. I had high hopes, from all the positive comments, that this company would do a great job installing my toilets but it did not turn out very well at all. I purchased 2 Toto toilets at a cost of over $1000.00. I called Roy's to have these 2 toilets installed. When the technician left, one toilet was installed properly and the other one was NOT. I was charged $700 to install 2 toilets and only one was left done correctly. The technician appeared to be knowledgeable but his options to correct the situation were poor at best. He said the floor was not level enough to make the toilet level and that I had 2 options. He could remove the new toilet and put the old one back in place OR he could call in their design team to correct the floor. Neither of these options was acceptable to me and I certainly didn't want to throw good money after bad so I declined their options. I have since called in another service who will be able to correct what needed to be done in the first place at a minimal cost. No design team was needed and I was told that the problem was easily solved. SO, for $700 I got one toilet installed properly and one that leans to one side. To say I am disgusted is an understatement. I never questioned their $700 installation charge and I paid my bill promptly but I feel as if I was overcharged for a less than stellar job. Under these circumstances I would NOT recommend this service to others.

Amy M.

a year ago

My hot water faucet in the tub was leaking pretty bad-a strong steady stream. Roy's promptly sent out someone to take a look at it. Thomas assessed the situation and was up front about what could be done. Two days later he returned and did a great job fixing the issue. He could not have been nicer. He also took the time to show me visuals on his ipad to give me a clear picture of what was happening. Will definitely call again. Thank you so much! :)

Lynne Chudzinski

7 years ago

Our furnace quit working April 2015. Roy's told us it couldn't be repaired. The bottom was rusted out from a leak. Had the furnace replaced. We had some issues with the furnace and after a service call that didn't solve our problems, I filed a complaint. Mike Dollendorf of Roy's personally addressed and fixed our problems with his technician Mike. I am very happy with the results and look forward to a great working relationship in the future. I have also used Roy's for plumbing issues with excellent results. I highly recommend Roy's!

Sheila Jones

2 years ago

The Technician did an outstanding job of installing the new AC unit. He explained the new thermostat and set it up for me. The work area was completely cleaned up after the installation and all left over materials were removed. Overall - excellent job

Nicholas Wojnar

5 months ago

Greasy service! Fixed my bath tub drain quickly and efficiently

Jane Olejniczak

4 years ago

Jason was my technician today. He was very thorough with checking out my furnace, pleasant to talk to and made you feel good about his explaining in detail about my furnace. Checked out everything and did some cleaning where it was not for awhile! Glad I called you guys from Roy's ! Will be dealing with you from now on!

Todd Arient

6 years ago

Called Roy's to have my central air checked out before turning it on since we bought our house in April and hadn't used it yet. Tech Gary came out and was very courteous, friendly and did a GREAT job at explaining everything since I know absolutely nothing about central a/c. Would HIGHLY recommend them for all your heating, plumbing, and cooling needs!

M L

2 years ago

Today I called on Roy's plumbing for service and I am glad that I did the technician was courteous patient thorough and respectful and very professional their services rendered were of top quality and the price was more than fair thank you for all of the above!

Eileen Snyder

5 years ago

This was an annual maintenence check on my furnace. Ken arrived within the specified time range and the job was completed quickly. There were no problems as the furnace is only 3 years old.

Connie Gerbush

11 years ago

Wonderful, as usual! Charlie arrived on time and got right to work. He was very thorough and went the extra mile to explain some of the oddities of the plumbing in my home built in 1888...and he liked my crazy chocolate lab too. Roy's never disappoints.

Raymond Maietta

5 months ago

First time involved with Roy's Plumbing and was very impressed with the professionalism, how organized and the expertise with all from the initial phone call to the installation. Thank you. Will recommend to others.

George Alexander

5 years ago

Very thorough and professional. Did an excellent job. Explained in detail the work to be performed beforehand and was upfront about the cost and materials to be used.

Melissa McCaffery

5 years ago

Fantastic experience! Tim explained everything and completed the work in less than 2 hours. Everything was clean and neat after he was done.

Liz Brzezinski

5 years ago

If I could put negative stars I would. We unfortunately had our AC break during the recent heat wave and called Roy's based on the reviews we saw on Google. The technician showed up and explained that we were screwed and our options were to be charged $140 per hour to figure out where our leak was, which he estimated could take up to 8 hours and then it would be an additional $2000 to try to fix it, and then he couldn't guarantee that the issue could even be fixed. He then quoted us 3 new units to be installed, all of which were between $5000-6500, and then left with a $100 bill for service and no fix. Save yourself the trouble and call Reimer. They came and found the issue in under 10 minutes, topped off our coolant to give us cold air through the weekend and set an appointment to put in the replacement part.

Mike Klesic

5 years ago

The technician Jeff, was prompt , very personable and conscientious. Very detailed oriented and told me all the things I need to do to keep my AC unit working properly. Overall I would give Roys Plumbing and heating 5 ⭐️⭐️⭐️⭐️⭐️

Michael menard

5 years ago

Resolved issue in a timely and professional manner. First time using Roy's and very satisfied with quality of work, technicians knowledge, and value of service. Thank you Nick, great job.

Robert Neufeld

4 years ago

Dave and Blake did were very respectful, and did an excellent job. I highly recommend them.

Dennis Kosmala

4 years ago

I worked for 32 years as a Carpenter at UB. I put up with Students, Professors, Bosses and Higher-Upper ______. So I know what it takes to complete a job. Every worker I have dealt with employed by Roy's has been the best employees Roy's should be proud of. The went out of their way to keep me informed of everything they were doing. They treated my home as if it was their own. Employees like they are hard to find. I chose Roy's because of the service the workers go out of their way to perform. I thank them for a job well done.

Shannon Beaton

a year ago

Mike was great. On time and efficient for our heating system install. Answered all my questions

Laurie Fay

4 years ago

I called to for a tune- up of my AC unit. They arrived on time. My boyfriend was home and watched everything they did. He said tech ask what the issue was , he said he told him it thought it was a capciator. Low and behold that what the tech wrote up. So we went and got the part and replaced the capciator and nothing. Called Roy's explained what happened. They said the Tech did i diagnostic on the unit. I explained he did not because he tested rotage and wrote his report. Said Manager will call me back here we are three days later and no call. Thanks Roy's

Jonathan Panczak

2 months ago

Had my dryer vent duct work replaced as original was subpar leading to airflow issues. Despite the attic space being insanely hot, the Roy’s crew was professional throughout and got things sorted out in a timely fashion!

Kathy Farley

10 months ago

A gentleman by the name of Jason Johnston promptly arrived this morning to check a possible plumbing leak in our bathroom. He was very knowledgeable, professional, neat and solved the problem within a few minutes. Jason is highly qualified and I will definitely recommend him to friends and family. I have always been pleased with the outstanding service all employees of Roy's perform, and have called them for heating and cooling checks as well.

Lisa Nardecchia

5 years ago

Don't let this person enter your home. I simply needed two drains cleaned that were working, just running slow. He was clearly irritated from the moment he arrived, stomped up and down the stairs like he weighed 300 pounds (he didn't). He ran into trouble snaking the pipes and should have realized his lack of knowledge. His manner was so unprofessional, and the cost ended up being twice what I had anticipated. I told him not to even touch the second drain as he destroyed so much trying to clear the sink drain. I am so disappointed, beyond words. I felt he should have paid me when he left because he had damaged so much while here. (dropped a pipe on the wood stairs, damaged curtains, broke the towel rack) It took me a full two hours to clean my bathroom after he left. Kevin, left splattering from the sink drain everywhere; walls, floor, curtains, mirror. I had to wash the bathroom floor 3 times. It's too bad, because previous employees were great. $600.00 to clear a sink drain. Really? Roys will not be called again and I will spread the word.

David L Noto

4 years ago

Everyone I spoke to and service Tech was very nice and helpful. Tim took time to check how the unit should be installed and made adjustments so it would all work properly. Chelsea was very kind and helpful on the phone when I 1st called. Great experience

Debbie Stoehr

4 years ago

I needed a plumber ASAP. They called to see if they could come earlier than the appointment.✔Dan, showed up. Investigated the situation, before hauling in stuff.✔There were messes all over, do to the plumbing issues, not Dan. Dan cleaned up EVERYTHING.✔I will be calling ROY'S from now on.✔One VERY HAPPY customer and no plumbing problems.✔

David Heimburg

4 years ago

We woke up with no heat on Friday ahead of the the coldest weekend of the winter thus far. I called Roy’s and they sent a technician to the house within 90 minutes of my call. After diagnosing the issue, I was given different options to repair the furnace but because of the age of the furnace, I made the decision to buy a new unit. They scheduled the install for the next day (Saturday). The crew arrived on time, covered the floors and stairs and got right to work. It was a long day for the guys but Dave, Ben and Dan did a great job from start to finish.Thank you all for your exceptional service!

Brian Page

a year ago

The people at Roy's are top notch. Roy's is always there for you when you need them. I had my furnace quit and needed a new furnace - Roy's handled the job expertly, quickly, and professionally. Jake quickly and accurately diagnosed the problem and helped get me started on the path to a new furnace right away. Joe was great at discussing my equipment needs, readily accommodated my requests for upgrades, worked to get me a new furnace ASAP, and was friendly and comforting in the process. Brandon and Steve did a superb job with installation. I don't think it could have went better. Roy's also installed a new hot water tank for me 6 weeks prior. Similarly, a great job by Jack. I'm being honest when I say I wouldn't call anyone else but Roy's with my HVAC and plumbing needs.

Kim Ludwig

5 years ago

We are very pleased with the professional and timely service that we received from Roy's Plumbing!
Service tech, Ken was very efficient with repairing our air conditioning Unit. We highly recommend Roys!!

Chris Washington

5 years ago

This company is exactly why you get multiple quotes... called out for a gas line inspection... wanted $649 to just test the gas lines. (Mind you, it takes 30 min each line, so 1 hour total, and only required hooking up a meter)For full replacement of the gas lines Roy's wanted $6,200... an incredibly high number. Two other plumbers gave quotes in the 1000 to 1500 range. They were blown away by Roy's estimate.Please get multiple quotes, it can not hurt anything.

Shawnterio McIver

4 months ago

I recently hired Roy's Plumbing for a waterproofing project, and I have to say that their customer service was outstanding. They were responsive to my needs and made me feel appreciated from the first phone conversation and the appointment with Dan.When the team arrived for the underground sump pump line install, they were skilled and friendly. They took great care to preserve my home while they worked. They were knowledgeable and took the time to thoroughly explain everything to me, answering all of my questions.The quality of their work amazed me. The crew worked quickly and effectively. Overall, I had a great experience with Roys and I would highly recommend them to anyone in need of waterproofing services.

Erik Walczak

2 years ago

I have worked with Roys for quite a long time, dating back to 2010 in my first home. We have bought multiple Heating units (One at our house 4 months prior to selling) and another at our new house. We installed an AC unit at our new house, as well as some basic plumbing work. The real relationship has grown though since being introduced to Dan. Dan is a rockstar, and a genuine down to earth human being. Unfortunately, our housing situation has led to me spending more time than I had hoped with Roys, but Dan has helped me feel VERY comfortable in my decisions, has been a consummate profressional throughout all of our engagements, and has looked at things through a homeowner's lens and helped guide me to decisions that make sense for me, rather than for the companies bottom line. I would highly recommend working with Roys. I know a lot of people around me Know a buddy or tackle things on their own. I cant. I suck at handyman stuff. I Just call Roys and from the time Cody picks up the phone, to the time they leave my house, they are honestly always awesome people to deal with.

Frank Laurendi

4 years ago

The Service Technician was very polite. He explained what he was going to check and let me know how long it would take. Was very knowledgeable and answered all my questions.

David H McGregor

a year ago

Keith from Roy's heating did an excellent job. Very knowledgeable, professional and prompt. Took his time and explained what he was doing and answered all my questions. Keith is a great asset to the company. I highly recommend Keith.

Robert todd

8 months ago

Have leaking pipes paid 2000 to fix and pipe still leaking had several technician come by and fix it now they want more money to have me fix something they installed just not right to do to people so disgusted just want it fixed will be calling someone else to fix a that doesn't try squeezing every dime out of you

Laurie Kamman

4 months ago

Mike was excellent service gentleman. Shared some helpful information about AC unit...

Deborah Vizine

3 years ago

The employees of Roy's were great! Professional, clean, very efficient. Very satisfied with the service from Chealsea in the office to Roger our sales rep, and the 2 guys Mike and Shawn who worked diligently in 90 degree heat to install our new central air!

George Moses

a year ago

I’ve been in the commercial construction industry for over 35 years and Roy’s absolutely is a Class Act!They installed a complete high efficiency radiant boiler, a power vent hot water heater and a Heat Pump/ AC Split System in my home… I never write reviews, however Roy’s is something exceptional. Chris Dave and Jeff took the time to go over the scope of the project in full detail, not an easy task with my experience. The crews were timely and completed some of the best installation work I’ve seen in a long time… These systems have been up for a year now… here comes the best part… They stand behind their work.. Annual service and any maintenance has been of the same quality and expertise…You cannot compare, this group is the best…

Greg Stepien

5 years ago

Matt installed our new water heater yesterday. He was extremely professional and detailed with all options available to us. He also has a great sense of humor. Next time we call Roy's, I hope we get him to help us.

Edward Hiller

2 years ago

The young man that came to service my heater and thermostat was the most professional, patient with everything he was doing he took the time to explain and help me by sharing his knowledge with my heater and how the new nest thermostat works including helping me load it onto my iPhone. It is professionals like this that makes me contact Roy’s with all my heating and plumbing needs .Great job !!!

Tom Schmatz

a year ago

Emergency, Sunday morning service on broken furnace. Fantastic response, reasonable repair, given the issue and had heat running in less than 4 hours. Tech made trip to get part from other on call tech, came back and completed the work. Excellent!!!

Carla Lane

2 years ago

Roy's has installed a new Furnace/Ac Unit which was explained to me in detail the poor conditions that the units were in. I also used Roy's for Plumbing and Electrical. I will continue to use this company for all those needs.

Michael Bisson

5 years ago

Jeff Steinborn helped us out when our furnace/boiler was on the fritz - he was COURTEOUS, EFFICIENT, HONEST and EXTREMELY PERSONABLE. I will always make sure to call Roy's first, whether it be an emergency such as ours was or a routine call - TOP NOTCH, thank you for the great service & piece of mind.

Michael Novo

4 years ago

Excellent company. Very professional. The plumber did a great job. Quick, clean, no issues. I definitely recommend them.

Jeffrey Daigler

4 years ago

Matt was great, come in cleared the drain and cleanup before he left. He gave me the price before he started and a very nice guy. I recommend them to everyone.

John N

2 years ago

Our old furnace went out after 22 years. First tech who came out to look at it, diagnosed and showed me the problem and didn't try to oversell me on the new furnace. Asked when I wanted the new furnace installed, I said ASAP and they were able to do it the next day, first thing in the morning. Install crew showed up when they said they would be here and were in & out in 3 hours. Brand new furnace and thermostat heating the house. Techs made sure I knew what they were doing and made sure to answer any questions I had.

Ryan Kufel

2 years ago

Ryan K helped me with my electrical needs. He was quick, efficiant, friendly and knowledgeable. I would recommend them to any one in need!

Jodie Altman

4 years ago

Nick came an hour early for a service call and David was early to install my new furnace. He explained everything to me in a way I could understand and couldn’t have been more cordial. I will be recommending this company to any one who will listen.

james jablonski

5 years ago

Nick was very professional and confirmed that Roy's Plumbing was the the reason I called Roy's several years ago to take care of plumbing and heating needs for my home. Guess what. I am 68 years old and a retired plumber. Now that's I call a 5 star rating.

Hugh R. Simmonds II

2 months ago

Many kudos to Dan Stewart and his entire team at Roy's Plumbing! They quoted the job, did an excellent job, cleaned up after and had the job inspected all in 2 days! Very Professional, 5 Star Performance and On Time! Highly Recommended!
Thank you! Hugh

Matthew Swartzwelder

6 years ago

Service was phenomenal. The gentleman was very professional and was finished quickly. After doing some research and calling around I feel I got way overcharged. The sump pump installed costs around $200 retail and my bill was almost $900. I understand there's money to be made but that much of a disparity is honestly insane. I'm a new homeowner and feel I was taken advantage of a little bit.

Renee Crosby

2 years ago

Roy's was a lifesaver for me. Just days into moving into my first home I called them due to concerns about my furnace. They checked it out and found a huge crack that was very dangerous. Within an hour they had someone out to quote out a new furnace. While they were there they discovered a gas leak as well and the sales associate immediately called the office to get someone else out to fix it. The next day I had a new furnace and new gas pipes and I fell safer now in my new home. I would have been lost without them. I can't recommend their services enough. Thank you Roy's for all your help.

Denise Rezabek

5 years ago

I am extremely satisfied with Roy’s. My hot water tank decided to stop working on Sunday. Luckily Roy’s was open and when I called for service Matt came over within 30 minutes to replace. Thank you for the awesome customer service.

Ann Cardena

4 years ago

We called Roy's on a holiday weekend with an emergency, and Dan was out within 2 hours of our phone call. As it turned out, a drain problem was discovered that 2 previous plumbing companies had not identified. Dan was professional and thorough, walking us through what to expect. Our service was completed on Friday, and we are extremely pleased. Once again, the staff was amazing. Marty, Tom (excavator - I'm sorry, I didn't get his name!) and John (Supervisor) were all professional and kept me in the loop throughout the process. I can't recommend Roy's highly enough - they are definitely a cut above the rest!!!

Carol OConnor

5 years ago

The service was exceptional. The tech very knowledgeable. The hot water heater was replaced quickly and efficiently. Everything was left spotless .I will definitely use them again when the need arises.

Chris Polus

4 years ago

I have used Roy's three times now. They have been very professional and on time for each appointment. They have not pushed anything to buy and have answered every question honestly. I would totally recommend them and will continue to them myself.

Dave Orrico

5 years ago

Kevin was on time, explained what needed to be done and gave options. He was respectful of my premises and left the work area clean...nice job.

Ronald Graham

3 years ago

I have used Roy's 3 times in the past year. They were quick to respond; their technicians knew their profession and did their repair work efficiently, and always left with the area clean.. I will always call them when I need repair work done.

David Enciso

2 years ago

I was surprised to learn Roy's did electrical work, My Elmwood Village double home still had fuses and needed to be updated to circuit breakers, and needed new meters moved and relocated outside. I'm usually terrified of contractors from bad experiences with roofers, so I got 3 estimates from companies I was not familiar with. When I saw Roy's did electrical work I felt comfortable getting an estimate from them because they are so well known here and I always heard good things about their work. I definitely made the right choice going with Roy's. They were unbelievable professional and efficient in doing the work well and on time with absolutely no problems. Mike and Greg arrived on time and did a beautiful, clean, neat professional job. Also a big plus was Roy's price was actually better than the other companies.

John Kugler

a year ago

The experience with Roy’s was one of the better ones I have had. Everything from the quote to the installation was clear, concise, and transparent.The installation team arrived exactly on time. They clearly explained everything they were going to do, and then promptly went about doing it.They were exceptionally thorough in not only the installation, but also clean up an explanation of everything I had a question to.We were walked through all elements of our new HVAC system with professional and courteous consideration for all answers.Absolutely one of the best experiences I have had with a contracting situation in quite some time. Professional, friendly and exceptional experience.

Matt Taravella

2 years ago

I am happy with the unit, the installation, and the crew that did the work. The installation team were professional and wanted to satisfy the customer.

Donald Bach

2 months ago

annual maintenance check on air conditioner

Michael Aumer

5 years ago

I have used Roy's services in the past and they continue to be a great choice for plumbing services. Their Tech, Dan, was very friendly, knowledgeable and professional. They arrived when they said they would and their pricing for the work performed was reasonable. If I needed drain cleaning services again, I would call them without a second thought.

Craig Davison

5 years ago

Jeff, the technician, really took his time to explain the AC problem, and also checked the furnace for any potential problems. I appreciated his expertise on our Carrier unit. He also had us enroll in their Service Club which saved us some money for the weekend service call, and will pay for our fall and spring tune-ups. Great tech and company!

David Meacham

4 years ago

The technician from Roy's was Jason. Jason was VERY professional and one of the few techs we have had over the years that really knew his stuff. My wife and I are very comfortable knowing Jason did an excellent job. He did an A/C tune up and now we are ready for the warm weather. We are happy to be part of the Roy's family.

Dennis Kulczyk

4 years ago

The technician was very professional and explained everything as he worked on my furnace . He did such a great job and when I call again I hope to get Him again, I could not ask for a better worker. Dennis J.Kulczyk

nicholas cedrone

5 years ago

Joe did a fantastic job. Arrived early and performed great work under the estimated time to complete.

Cynthia Broecker

3 years ago

Sean O' Keefe came over today to give an estimate on several plumbing issues in my home. He was very professional and courteous as well as knowledgable in his area of expertise. I was able to understand what was happening to cause the problems I am having and feel i have a clear picture of what needs to be done. I highly recommend Roy's Plumbing Heating and Cooling!

Jeannette Kreher

3 weeks ago

Jeff and Nick were a wealth of knowledge!!! Thankful for them talking me through what they were going to do and why!! And ideas on how to improve my home while waiting on tasks to complete.

Stephen Voigt

5 years ago

Jeff was great! Everything organized and explained. The company communicates very effectively- the emails even give you a bio on whose coming. The resulting installation was of high quality. I will definitely have this team back again!

Mark Bishop

10 months ago

Adam Rosner completed our heating system maintenance and did a fine job. He was professional and explained everything well. Adam also provided additional information regarding maintenance that was very helpful. I would recommend Adam anytime. Thanks again! Go Syracuse! : )

Susan Martinsu

3 years ago

Dan was extremely pleasant, explained everything, and more importantly fixed some very concerning issues, giving me a great sense of peace of mind. He got to the house early and worked non-stop for hours. We are second time customers at Roy's and would not call anywhere else. Thanks Dan!

Kevin Go Bills

4 years ago

Great same day service from Ken. Tenant said there was an issue and they were able to come and check everything that evening would definitely use them in the future.

jennifer manning

3 years ago

Dan was very efficient, he explained what was happening and fixed the problem in a timely manner
I would highly recommend him

jim kuhn

6 years ago

I had a bad blockage in the sewer pipe leading from my basement out to the street. Dan S came out, worked like a dog, and found nothing. It seems the original installers had a sense of humor, but nor sense of direction. Dan stuck by his fixed price, and hooked me up. In the end, it required a small army of men, equipment, and no small amount of hours.Done, and done. No worries since. I recently had a follow-up question some several months later, and he was quick to respond. I won't hesitate to call Roy's, and neither should you

Susan Beahan

6 years ago

I needed to have my kitchen faucet replaced, and initially thought I could do it myself. Boy, am I glad I called Roy's and Jeff B. was sent to help me! It turned out to be a much bigger and more difficult job than I thought, or could have ever tackled by myself. Now I have a wonderful new faucet, and KNOW it is installed correctly! I've tried many plumbing services in the 30 years I've lived in my 1840's home in Williamsville, but after a few big jobs done by Roy's to my complete satisfaction, I will only call them and recommend them highly!

Linda Spencer

2 months ago

Although I recently bought my house with a home inspection, I wanted a more thorough assessment of any unknown issues. Steve Martin came to my house and first answered all my questions that were raised during the home inspection. He then performed a thorough inspection of the heating and air conditioning systems. He presented the results with basic, better and best repair scenarios. We prioritized the most pertinent and time-sensitive repairs and I purchased the contract. I feel much more knowledgeable about my systems and I feel relaxed knowing Roy's (and Steve who was amazing) is just a call away.

Aaron Tetkowski

4 years ago

Definitely shop around. Roy is quoted me 9500 for an AC and furnace installed. I’ve called six other places and receive estimates that are between six and 7000. Some even have better units. Crazy expensive

Lee Whitlock

5 years ago

I am impressed with every aspect of my Roy's experience, from the initial call that our furnace was not working, to the diagnostic of the old furnace, professional recommendation for new equpment, numerous email/phone call follow-ups keeping me informed all along the way, thru to the final installation of our new gas furnace. Would highly recommend this group of folks to anyone. We worked with Jeffrey(Jeff), David(Dave) & Michael (Mike). For us we did not seek the low cost provider but desired quality craftsmanship with a company demonstrating a solid long-term commitement to service. At this point, I believe we made the right choice.

Judith Schmall

9 years ago

Mike Schmidt just left our house - on Easter Sunday!!!!! We have one bath and had a clogged toilet. He was a life saver. What a very nice, competent, and personable man. He was in and out in minutes and the problem was resolved.Roy's is always - on time, competent and thorough - they clean up afterward and leave you with a smile. Have been a happy customer for years.

Rena Massis

4 years ago

Thank you to Roy's Plumbing for yet again exceeding my expectations! Starting with Dave, who did a great job presenting my options in terms of purchasing a furnace, and being prepared to answer all of my questions, to technicians Dave Martin and Dan Krasinski, who handled the actual installation, all employees of Roy's Plumbing did a consummate job and are to be commended! Thank you so much for your efficiency. It makes my life a lot easier!

Deborah Sokolski

9 years ago

Thanks Mike for fixing our outside faucet! He was very knowledgeable and friendly. Mike took the time to cover his shoes whenever he came into the house, extremely thoughtful!

Pete Stahrr

4 years ago

Although our 18 year old furnace appeared to be working fine, we felt that it should probably be checked to be sure it was actually functioning safely and efficiently. The inspection showed that there was a leak in the heat exchanger that was emitting carbon monoxide that we didn't realize. As a result, our furnace needed to be replaced and the work was done neatly and efficiently by Roy's.

Mariah Moonan

5 years ago

Fast and friendly! Very professional and explained things so that I could understand. I would definitely recommend them based on my experience

Marlene Kepner

6 months ago

Always professional, on time and knowledgeable. Their communication is amazing! We will continue to use them!

Gerald Markott

4 years ago

Roger was very thorough and informative. He told and showed what to look for regarding a part that may need replacing. One of the best that has come to my home. Will ask for him when I make an appointment.

Lori Lawhead

4 years ago

Roy’s plumbing is outstanding. I had Rob and he did a fantastic job, explained everything well, and is very knowledgeable. Absolutely feel this company is the best.

Robyn Babbitt

4 years ago

Excellent service- we called and Scott was here within 40 minutes for a plumbing issue. He was very friendly and he took care of the issue super quickly and effectively! Great pricing too especially for it being on a weekend.. So thankful for this experience! Thank you!

Angry Gaming

2 years ago

Workers were very efficient and friendly. Got the job done earlier than quoted. Very pleased with the job and will continue to give and refer business to roys

Judy Raheem

a year ago

I just love Roy's Plumbing! Professional,quality work and right prices. They did a follow up. Plus, I loved the cookies they send federal express- yummy. I give Roy's two big thumbs up and four magnificent stars for a fantastic job!

bill simon

a year ago

The installers were very knowledgeable, they did a get job in a timely manner and cleaned up everything when they were done

Jim Vincent

8 years ago

After dealing with the other guys I decided to give Roy's a call. They were prompt, performed a quick repair and courteous. Went above and beyond what was expected. Would highly recommend!!!

Robert Nowak

6 years ago

Service was terrific! Rob C. was friendly and courteous, and he answered every question I had with knowledge and grace. He offered a variety of solutions fully explaining each one. And the price was right. He solved our problem quickly and efficiently. He left the workspace spotless and even covered his shoes so as not to track any grime through the house. He was every bit as nice and proficient as the previous plumber from Roy's. I would highly recommend Roy's Plumbing to anyone.

Susan Kruczynski

2 months ago

Rob located the pipe that was leaking and replaced it. He had to come a second time, but came when promised to finish the job.

Joanne Poppenberg

5 years ago

Sean was very polite, knowledgeable, and a joy to deal with. He thoroughly explained what needed to be done and completed the work in a timely fashion. I appreciate that Roy's sends his name, picture, and a brief work biography prior to his arrival.I would highly recommend Sean and Roy's to others.

Liz Anderson

4 years ago

Jason was very personable,professional and thorough. He took the time to explain to me what he was doing,and suggested a few things I could do to prevent the problem from recurring.Definitely would recommend Jason to fix any furnace problems.

Sharon Hammersmith

4 years ago

Jason was an excellent technian and did a great job getting our furnace back in working order. The turnaround time was excellent!

Janet Tower

4 years ago

Called Roy's when we could not restart our gas hot water tank during this mornings thunder storm and had water in our cellar. Was surprised when calling about 10:30 that the appointment was so soon, to be between 12-2pm that day. About 11:20 they called and said that Tim was going to lunch & would be at our house between 12-12:30. Sure enough, he arrived right at noon! Not being able to relight the pilot light, he said the thermocoupler was gone, had one in his truck and installed it for us. Tim was polite, knowledgeable, and worked quickly in our cellar, which is not the nicest of work sites. Thank you to Tim & Roy's Plumbing! Tom/Janet Tower

Diane Helinski

10 years ago

I called to get an estimate and your serviceman was prompt, knowledgeable, courteous and professional.He was able to successfully answer all the questions i had, i will definately recommend Roys to all my family and friends.

Lil and Phil Smith

3 years ago

The employees were very helpful, professional and courteous. They completed the job and cleaned everything up when finished....this is why I always call Roy’s....thank you.

Richard Curtis

11 years ago

Rickey was professional and efficient in servicing our air conditioner. He provided some excellent advice for improving second floor air flow.

Glen Aichinger

2 years ago

I want to take this opportunity to thank everyone at Roy's from the owners who have clearly instilled a work ethic embedded with professionalism and caring to the entire Roy's team that we interacted with starting Friday night thru Tuesday. and I cannot leave out the team from Green Genie as they were also nothing short of exceptional in the way they interacted with us and your team. We experienced what turned out to be a broken sewer trap just outside our foundation wall. Probably a typical day in the life and repair for Roy's. What made this so significant to us is that we are caring for my mother at home in conjunction with Hospice. With no sewer, caring for my mother became an issue where time was of the essence as we were faced with the possibility of having to move her at a very delicate time. Everyone we came in contact with starting with my 1st phone call Friday night to the gentleman who fixed the sewer line on Tuesday were outstanding. Because of Roy's, we were able to keep my mother comfortable and with whatever you did to get our repair arranged to be fixed as quickly as you did - this meant the world to us. With some issues that have transpired in just the last day, we have had an influx of medical staff and family here at her home and without a working sewer we would be in big trouble. We are so appreciative of what you did to help us. Your crews and Green Genie were outstanding! We will forever remember our interaction with Roy's! A heartfelt thank you from me and my family to Roy's and Green Genie. Sincerely - Glen A.

Ricky A Richards SR

4 months ago

Excellent service very courteous and explained everything he was doing. Very professional.

N. Smith

3 months ago

Had Jason use camera to check my sewer line for damage. He was polite, Professional, shared his findings with me and I felt I was in the best hands possible. Was introduced to two of your employees in a week, Taylor and Jason and both are great assets to your company. Ty, Jason for all your assistance and explanations on my sewer situation. You explained in detailed my options and appreciate your honesty and professionalism.

D Macc

4 years ago

This is the 3rd time we've used Roy's to take care of a plumbing issue. We live live in an old house so it's not unusual for old pipes to suddenly start leaking. Everyone at Roy's is pleasant and professional. They return calls promptly and are always able to send someone out the same day. The service techs call ahead and arrive on time. We have been very pleased with the quality of service.

Nicole LaRusch

9 years ago

Absolutely amazing! They walked me through everything they were doing and went above and beyond. They showed me a few things to be watchful of in the future, and they showed me a soon-to-be-major problem with another issue not related to my boiler!!!!!

Alba Gomez

4 years ago

Highly recommend Roy's for all of your furnace needs. Everyone that I interacted with, are highly professional and caring. They worked well and took the time to answer all of my questions. They were patient and made me feel comfortable with my decision. I trust them with replacing two furnaces at my house. Dave M, Ben I, and Dan B installed the furnaces and were prompt, courteous, honest and did not leave mess. They even hauled away the old furnaces! Dave Batt was absolutely amazing as well, he came to my home and went over all of my options for furnaces. Roger came to my house to inspect that the furnaces were working properly and he also took his time to explain what was wrong with the old ones. I was so impressed with their level of customer service and professionalism. I fully reccomend Roy's to all of my friends in the future. Thank you all for making sure my home stays nice and warm this winter!

John Smith

4 years ago

We had our central AC unit replaced by Roy's. The whole process from contact to quote to install was quick and painless. They aren't the cheapest around but the prices are fair and the response times are quick.

Theresa Joyce

4 years ago

Shower was running slow so I called Roy’s to have someone come out and run a snake through the lines. They sent Dan Stewart, who came out promptly to check out the situation. Dan was cordial, considerate, professional, and pleasant. He kept me informed of his checkup of my system, and told me in advance, the cost of the service I was requesting. He completed the service, and made sure everything was clean and in its place before leaving. If/when I need a plumber again, I will definitely call Roy’s and request Dan.

Richard Dawson

5 years ago

Your service rep was very nice, did his job quickly and efficiently, and on his way out the door, took the time to help me fix my vacuum cleaner! -- Mrs. Cornelia Dawson

Trish Hitchcock

6 years ago

He was extremely professional and well mannered. He found the issue and was quick to give the proper fix for the issue. Based on my experience id highly recommend him and his company to all my friends and family. They really know their stuff when it comes to plumbing. A+ service in my book!

kevin oconnell

10 years ago

Over the years I have spent a lot of $$$ with Roy's for good reason...good value, great service and professional service. The latest Roy's visit involved installing some custom shower heads in our baths....the technician Charlie was prompt, courteous and very competent & friendly...I was very pleased again by the Roy's experience...Charlie was a very good ambassador for the firm & most importantly a good plumber too.

cecil greene

5 years ago

Jeff came to my home right on time . He looked very professional and ready to work.He went over my furnace with a fine tooth comb and gave it a great tune up. I feel comfortable that I will have good heat for the rest of the cold season. I would definitely ask for him next year, and would recommend him to anyone that needs help good job!!

Aaron House of Niagara Falls

4 years ago

Roy's plumbing came immediately to assess my urgent issue. They pulled the required permits, and did the job professionally, quickly and respectfully. Would totally recommend. Thank you guys. Thank you for fixing the mess.

Allan Keohane

5 years ago

Tim was completely professional and respectful and took care of our problem in no time. Shows again why my family uses Roy’s time and time again.

Christopher Bieda

5 years ago

I have no idea if Roy's is the cheapest plumbing/HVAC outfit in town; all I know is that every time they leave here (once every 5-7 years), things just work. I have three apartments, with complicated and different layouts. None of them has ever required a do-over after Roy's has been through, and I've been using them since 2003. They are prompt, courteous and clean. The TV commercials are campy, but the service is golden. I'm sure you could get equal quality for less, but you're going to have to kiss a lot of frogs to find it; me, I'd rather have running water and heat in a few hours, EVERY TIME.

Julia Benton

a year ago

I am very satisfied and happy with the installation of my new central air conditioning unit by your company today. I have had work done by your company before, so I felt very comfortable knowing this job would be done right. The crew was friendly, professional, neat, clean, and very polite. They patiently explained everything and answered all my questions. I am 100% satisfied and will recommend your company to others. Thank you for the great service!

Faith Scheel

2 years ago

We just got a new furnace and AC installed by roys. It’s our first year in our home and our 26 year old furnace was on borrowed time. We had an awesome experience with joe who came out for our estimate and paperwork. On the day of, Dave and Brandon arrived and immediately got to work. The entire job only took them 6 hours and we are very pleased with the quality and customer service thus far. Definitely call roys if you are unsure about making the big decision and they will help you figure out what is and is not necessary without and sales pressure.

Michael Was

5 years ago

Roy's came out on a Sat. At 6 pm to fix an emergency plumbing issue at our home. Unfortunately I couldn't be there to help the service representative so my wife had to explain the issue. The problem was taken care of within an hour and a half. My wife said the serviceman was very professional and courteous. The fee was what I would expect for a wknd fix. Would highly recommend them. Thanks!

bj johnson

3 years ago

just want to say thank you for your A/C service person Jeff. He is such a gentleman and describes everything that he did and what needs to be done. I so appreciate Roy's hiring a man like this.Thank you!Barbara Johnson

Howard “Bruce” Jackson

4 years ago

Matt was prompt, courteous, honest, fast, and tolerant of the bureaucratic reimbursement process with our home warranty company. Their process to authorize our reimbursement involved almost a half hour on hold because of their “unusually high” call volume.

Robert D. Arbogast

6 years ago

Josh and his co worker Dan B. were great very professional polite and respectful worked hard loved my dogs left my house cleaner than it ever was I am very satisfied would welcome them back anytime

Cynthia Bissette

4 years ago

They almost come early or on timr for their appointment to check the furnace or the AC. They always wear booties over their shoes and are very helpful with answering your questions.

Kathleen

4 weeks ago

Dan arrived and was extremely professional and knowledgeable. He took time to explain in detail the condition our home exterior piping system was in, using a camera that was fed through the pipes. He not only thoroughly explained it to me, we also called my husband at work and he went over everything again with him. Kudos to Dan. Roy’s is lucky to have you!

W M

3 years ago

Great experience with Dave and Brandon from Roy's heating and cooling. On time service and very courteous and professional with new air conditioner installation.

Maryann Steinitz

3 months ago

When we need maintenance on our AC and heat we request Mike Miller. Mike is professional friendly and does a fantastic job. He guides you on proper care of the equipment to avoid major issues. Mike is honest and knowledgeable about the equipment he is servicing. Mike should be given kudos for the fantastic customer service he provides his clients.

leroy wiggins

5 years ago

Matt was super personable and professional. He taught me a few things while there and we had a great conversation also. He was respectful of our house and mindful in the job he performed. I hope I don't have any more plumbing issues but if do...Matt is the man!

Laura K

3 months ago

Roy’s recently fixed a plumbing issue for me and I felt great about it knowing it would be done right. I use Roy’s for heating and cooling, plumbing and maybe soon -electric. They are always professional and do a great job!

Kali

2 years ago

I love this place! They are polite, professional, and prompt. Their customer service is amazing! They text you a picture of the person they're sending to your home well in advance of the individual showing up; such security consciousness is to be applauded. I will always call them when I require services in my newly purchased home! Highly recommend!

Zilla Princess

9 years ago

I just has Mike S. out to clear a clogged kitchen drain and he was fast and super efficient. Unfortunately, do to my own error, a simple visit turned into a bigger problem when we realized there was a hole in a pipe. Lesson learned, do not stick sharp objects into a pipe. Mike was able to fix it right away and I couldn't be more satisfied. They have a new customer for life and even though it was way more than I have expected to spend, I feel it was reasonable for the work that was done. Thank you so much again, Mike. You made a bad birthday morning a little bit better.

Corine Dantonoli

a year ago

Excellent service. Repair was done professionally and both Jeff and his trainee were very friendly. They explained everything so I would understand. Will definitely recommend them to all. Thank you so very much

Dick Borges

4 years ago

Just had Don here to fix a garbage disposal problem. He did a great job and I was especially impressed with your customer relations service. All in all I give it a 5 star service!

Ponusjoe

8 years ago

Had what I percieved to be a plumbing emergency on a Friday night. I called Roy's and about 3 hrs and 80 bucks later a guy showed up and diagnosed the problem. It would be a $600 fix. Forntunately the problem wasn't the emergency I thought so I got a second opinion on Monday. It was a local guy (Mark's Pumbing). Turns out the problem wasn't what the guy from Roy's thought. It was much more complicated, but I also had a quick, temporary, and cheap ($5.99) fix. In fact, Mark said he wouldn't even attempt the fix suggested by the Roy's guy since it would actually make things worse.I'm not sure where all these 4 and 5 star ratings come from, but don't make them your first choice and get at least another opinion.

Mark Karwan

3 years ago

Great professionals! Courteous and extremely neat! No trace that they were even here except two new beautifully installed furnaces.

Laura Snyder

3 years ago

Great experience with this company. They communicate well, on time, professional and did great work installing an A/C. I’ll definitely be calling them for future projects.

Tom Kersch

3 years ago

Excellent Service - Courteous, conscientious, on time and efficient. Would highly recommend Roy's!Had to use Roy's to install a new furnace and hot water tank in an emergency. Roy's was able to accomplish this with a minimal amount of disruption and, as always, did so in a courteous, professional, and efficient manner. I highly recommend this company!!!!!

J Pickreign

4 years ago

These guys were amazing! Very kind and professional. Super clean too!! They explained everything thoroughly. I would highly recommend them! Thank you Roy’s!!

Holly HollyH

8 years ago

Charlie, who works for Roy's Plumbing came out and installed a new outdoor faucet and valve that contractors working in my yard had damaged. Charlie's work was great and he was extremely professional.

Diane Piontkowski

5 years ago

My technician, Sean, arrived on time and on my schedule, which was very important. I have been pricing hot water heaters, and although the price was slightly higher, the peace of mind of not having to sub-contract out for installation is worth it. It was frustrating shopping for a hot water heater as the plumbers are sub-contracted so i could not get answers as to time frame or installation costs. Sean was able to answer all my questions and i had a lot of questions! He even took the time to look at a few other issues. I felt very comfortable talking with him and did not feel pressured to make a decision tonight. He was very professional and friendly. I would definitely recommend Roy's. ***I had some more service done 8/22/18. Again I was very satisfied with the work done by Sean. Very quick install for sink and shower faucets. He even installed 2 new lines because he was afraid the old ones would leak. Very thorough and friendly.

Sandra Boglione

3 years ago

Brian was most professional and polite. He took time explaining what he would be doing and once the problem was identified, he explained what he would be doing to fix it. While fixing the furnace, Brian noticed the smell of natural gas emanating from around the water heater. He assessed that there was a leak and called for a plumber to be dispatched today.I am so grateful to Brian. I will be calling on Roy's for any of my heating, cooling and plumbing concerns.

James Alaimo

3 months ago

Would not give estimate over the phone. Charged 30 dollars for diagnostics which consisted of running water. Determined the main was plugged. Which I told them. Then wanted to charge 515 plus tax to clear the line. Found another company.

hotroder3mp

3 years ago

They showed up on time and greeted me and went right to work they were very professional they worked quickly and quietly I couldn't be more happy with my service thank you

Alexandar craft

9 years ago

Mr. Mike Schmidt was great! He was very informative and pleasing to talk to. He actually flush my troubles away...lol I would gladly call Roy's plumbing again if need arises. He was timely and very good at locating my problem fast well done... thank you!

maddy vogel

3 years ago

Crew members were awesome, very polite and did awesome and some unexpected work. Grwat company. Im glad we had them to do the job!

Larry Haneberg

4 years ago

What great Technicians. They arrived on time, were very neat and courteous, did a bang-up professional job and left my property neater (and better heated) then they found it. I would recommend this company without reservation.

Deniell Payton

5 years ago

Tracey W. had a great experience with Roy’s Plumbing because of Charlie A. He was friendly, very knowledgeable, and professional. She can hardly wait to complete the projects she has have planned because of him!

sheilla thomas

2 months ago

Roy did a great job on my plumbing project, they were prompt, professional and friendly, I felt safe with them completing the work, I was pleasantly surprised by how much work was completed, my home is now safer

Anthony Vesona

2 years ago

Couldn’t thank Brian and Brandon more for their expedited, efficient, professional service. I woke up this morning without heat due to a prolonged issue with my heating system that nobody could figure out over the past 3 years. Brian’s expertise got my heating system back up and running better than it’s been since I moved into my house.Thank you for the great service.Anthony

Debbie Smukall

3 years ago

Excellent service from Jeff S. - Timely, proficient, very friendly. Will definitely be calling Roy's again and asking for Jeff.

Steve Ford

a year ago

It was an excellent experience with your service agent Jeff. He so informative that it was almost too much info. Lol! But his attention to detail made my decision making easier. He took all the stress away. And the fact that he said yes when others said no made you guys hands down the team everyone should go with. Thank you!

Tim Belczak

7 years ago

Our regular plumber wasn't picking up the phone when we had an emergency, so we called Roy's based on name recognition (TV) and local reviews.Excellent communication from Dispatch to take down information, set realistic time estimates, confirm appointments and give a 30-minute heads-up prior to each visit. We had a leaking hot water tank go on a Friday morning and Dan was out to assess the situation within hours of our call. We decided to go tankless, which they were able to install the very next day (Saturday). Dan even offered to hook up a temporary tank for us in the meantime, which we didn't feel we needed but appreciated the offer. Rob showed up with him the following morning on time and installed the unit in the estimated amount of time. Both technicians were very friendly and personable and spent an adequate amount of time describing the operation of the tankless unit. They left no mess in the basement where they were working and covered our floor between the basement and outside door so not a drop of dirt or snow got on our floors.We never felt any sales pressure from either technician and we were given several standard options on our estimate as well as one tankless option, which we requested. Amanda's Law was clearly explained to us and that our plug-in CO detector in the basement didn't cover the hard-wired requirements. Though we have an older furnace that hasn't been tuned up in many years, they casually mentioned the benefits of the service and did not put any pressure on us.We are very happy with the tankless unit so far, which is pumping out 120 degree water when it's in the teens outside. It can be set up to 140F, but 120F is plenty hot for us (higher than we set our previous tank).They offer an 18-month 0% financing option (which was a pleasant surprise) and include a free 1-year Silver Service Club membership.Outstanding in every way!

Michael Allen

7 years ago

We always ask for Tom Smith, he is professional, courteous and knows his craft well.He has helped us on numerous occasions and has always been up front with our needs and never tries to force things on us. I like how the pricing is set for each service performed, However I would give them 5 stars if the pricing was a bit lower

Daniela Ciciotti

5 months ago

Jeff Sr. Showed up right on time and couldn't have been more professional. He was very knowledgeable and answered all my questions. He did a complete walk through of everything he was going to do for me and took the time to really explain it all. Liked him so much, he's coming back to do a plumbing inspection!

Mary Sykes

5 years ago

My central air stopped working last night, and when I called Roy's this morning, they sent a technician right away to my home. Roger was thorough and professional. He diagnosed the problem and then explained various options. The overall experience was completely positive, and I highly recommend Roy's.

C Schaefer

5 years ago

Roy's ripped me off. I had a gas leak. They showed up and changed me $560 and could not locate the leak. I called an honest plumber and they found the leak and fixed it for $120. Do not trust Roy's.

Glenn Hollowood

6 years ago

Fast, excellent service. Scheduling appointment quick and easy. Highly recommend Roy's for all your plumbing , HVAC needs.

Rich Bigos

5 years ago

Joe Schuster was the technician that came out to fix my leaky pipe behind my shower wall. Joe was Awesome. He was extremely skilled. He knew exactly what to do and repaired the leak in no time. He was here less than an hour! I thought this problem was going to be a disaster but Joe from Roys fixed it without any problems. I highly recommend Roys for any plumbing problems you may have. Ask for Joe he's great!!

Michelle Marino

2 days ago

Roy's installed a new high-efficiency furnace, air conditioner, and humidifier. The team was hard working and very knowledgeable. During the install, they encountered an unforeseen problem with the existing ductwork (something odd that was done at the time the house was built). They made multiple revisions to the ductwork so that the airflow would be corrected (otherwise the new furnace and AC would have limited impact). That extra work, along with the installation of a hard-wired smoke alarm, was done with no impact to the price I was quoted/paid. We have used Roy's as well for a hot water tank, a whole house generator, and various plumbing repairs, and we have always been very satisfied. Highly recommend!

Diane Lind

5 years ago

Fantastic response for an evening call. Very Professional and thorough. I would recommend Roy's Plumbing, Heating & Cooling to our friends.

Angelo Diliberto

9 years ago

We've had other plumbers before, one time we needed a drain cleared and was charged in excess of $300.00! This time it was a low pressure problem with the kitchen sink. When the plumber Mike Schmidt arrived from Roy's he was friendly, courteous and shortly after assessing the problem he said Would you be upset with me if I only charged you $29.95? What a pleasant shock of relief this was to hear that! I would definitely recommend Roy's to anyone!

Tom Matte

3 years ago

Cannot say enough how pleased we are with their service. Don came in, knew exactly what to do and fixed it in no time. Repairs are beautifully done. Roy’s will ALWAYS be my “go to” for any plumbing repairs. Thank You for a job well done!

marti cattoni

4 years ago

Roy's answered my prayer for professional, reasonable, prompt and courteous service! Excellent job, Nick F., and i will call this company from now on. I have tried many others...never this satisfied! Thanks again!

Jie Zhu

4 years ago

If you are looking for a immediate plumber with a quality job and 24/7 customer service, then , choose Roy’s! Robert Champagne came out to my house to install a FlyingPig Dog Grooming Tub. He did a very good job on assembling the sink and installation the faucet. Thank you so much! We certainly will call Robert in for our next bathroom remodeling plumbing job.

Laura Kennedy

4 years ago

I had a big plumbing job recently. The guys from Roy’s made a horrible event more tolerable. They were nice, friendly, respectful and clean! Thank you Dave, Jon, Brendon, Tom!

Debbie Jamieson

2 years ago

Excellent business !! They replaced my A/C unit. Everyone I talked to and/or met were very professional, pleasant, knowledgeable, and helpful. Best decision I could have made!

Joe B

4 years ago

Matt and his co-worker did and awesome job and they were also polite, respectful also they explained what they are going to do and show me after the job was completed.

Kelly Masters

2 years ago

Reasonable price. Professional and timely. Best of all, neat and clean, left my place spotless in spite of complex installation.

Sharon Held

6 months ago

Jeff and Domonic did a great job and were very good to work with

Mary Kay Barnett

5 years ago

What a great experience! The entire process was so easy, the technician couldn't have been nicer or more patient, and it was free because I mentioned the $29 promotion! Even though nothing needed fixing/replacing today, I will definitely be using Roy's in the future!

Ryan C

2 weeks ago

Roy's pointed out corrosion on a part of the fuse box that doesn't conduct electricity and then quoted me 4300 said the whole box needed to be replaced. The next guy found the source and was out of there in ten minutes.. For under 100 dollars.

Elizabeth Metro

5 years ago

Jeffrey Steinborn visited our home and completed a comprehensive study of our furnace and air condition system
He was very professional and carefully explained any issues he found and offered suggestions. We appreciated his professionalism and pleasant personality.

Robert Labushesky

4 years ago

Dan was here promptly , I received a call from the office about twenty minutes before he arrived. Dan listened to my issue then began examining my plumbing system. He quickly found the issue, resolved the problem and recommended ways to prevent the issue from recurring. I would recommend Roy's Plumbing Heating & Cooling to all my friends.

K F

4 years ago

BEWARE of INFLATED PRICING !!I had a sewage leak in the basement. I called Roy's to snake it. They told me they were unable to snake it since the pipe was broken and then gave me an estimate for $4200 (Yes four thousand two hundred dollars) to dig and replace the piece of broken pipe that leads up to the clean out plug. Then offered a payment plan.A month later I called RIC Plumbing to get an estimate to do the dig work. Mike took a look at the pipes and offered to bypass the initial broken pipe and made an opening in the pipe just past the clean out plug and he was able to snake the backed up drain and clear a 4inch pathway for water/waste to flow through.RIC Plumbing solved my problem for $380 !!!!! Yes only three hundred eighty dollars !!!! I was incredibly thankful for Mike at RIC !I felt I should share this with others looking for an honest professional PlumberUPDATE:To the Owner's comment- It is NOT a temporary fix. Any licenced plumber is able to easily access the pipeline anytime in the future. I will schedule a cleaning every few years as a prevenitive measure. But I will NOT need to ever spend $4200 to dig and replace 6 feet of pipe as your company told me.

Trish Adams

3 years ago

The service Roy's provided while installing a new furnace in our home was both professional and courteous. Caution was given to ensure that our floors, rugs etc. were protected. They also cleaned up after themselves. Everything went exactly how they told us it would go. We would totally recommend Roy's for all your heating needs.

Mary Kanaley

4 years ago

Satisfied customer-tankless water heater installed. Professional, punctual, and friendly. Explained everything to me before they left and made sure all my questions were answered. Price was fair. Second time doing business with Roy's (different issues). Will continue to call Roy's in the future.

Brett Szary

2 months ago

Total professionals! Guys were on time and knocked out a tank less conversion in less than expected. Even had a hiccup which was repaired before the installation was finished. Highly recommend!

Inderia Wilson

a month ago

Dan Stewart was awesome. Did the work we requested and gave suggestions on future work that may be needed soon.
Roy's has replaced our furnace and hot water tank. Would definitely recommend..

Candice Ford

10 months ago

The technician that came out to work on our furnace was very personable, knowledgeable and made us feel completely comfortable with his assessment and solutions

Marlene Paulding

5 years ago

Chuck came out to evaluate our issues with our hot water tanks. I was able to get a service call right away, the same day. He was very thorough and explained what was happening, and wrote out my options for repair or replacement of the unit. I was very pleased with his promptness and with the company overall.

Judson Quimby

5 years ago

On-time and great service by Jeff and Ken. He did a great job of explaining and answering my questions. This company is good!! Keeping my 1984 A/C system going!!!

bill noltee

4 years ago

Few things in life concerning home repairs are ever pleasurable.But as close as it gets is the peace of mind in calling on ROYS when needed. Thank you.

M G

9 months ago

Jeff was absolutely Awesome. Showed me everything he was doing and did. He worked very hard to fix the problem. So comfortable with jeff. Will definitely call jeff again. Thank you Jeff!Update: Called to reschedule my heating appt.That I cancelled and all of a sudden they do not work on Manufactured homes! What a crock. We have the same heating/ cooling as regular homes. I will never call them again! Jeff the one star is for the receptionist shannon and technicians who refused to service me! Plumbing is plumbing. A heater is a heater. If you are responsive customer oriented company that services these appliances you should know how to service all heaters and pipes. Companies are getting real lazy and just want to make money, not satisfy their customers. I will be writing BBB.

George Wheeler

7 years ago

The technicians came to my house and explained everything to me so I knew what they were doing and I appreciate that. They were very professional and done quick. Thanks Mike

Penny

5 years ago

We had a problem with the Humidifier on our furnace and since we had the maintenance contract with Roys we called them to fix the humidifier. The service tech came out and said he would order the part necessary. A couple of day later he called again to say the part could not be ordered we had to order the full control I okayed the order and waited until he called when the part came in. Today we had the control installed and we are completely happy with the job done and the tech that did it. Would always recommend Roy's to anyone who needs plumbing or heating work done.

John Graf

3 years ago

Very professional and friendly crew that installed my new boiler and also repaired a boiler line that was leaking. The crew explained everything that they were going to do and answered any questions I had. And they cleaned up before they left the house.This is the best job I’ve ever had done by a plumbing HVAC contractor I’ve ever used. Thank you so much Roy’s Plumbing!

Cindy Pifher

5 years ago

I felt that the price I was charged for installing a hot water tank was price gouging. I know that I was given the price before the technician began work and I agreed to that price but it was because we had been without hot water for over a day (and the temperature was in the high 80s) and we felt we could not wait to call around and get a more reasonable price. Charging someone over $500 an hour for basic plumbing (less than 3 hours work) makes me think I was in the wrong profession. The work was well done but I doubt that I will ever use this company again. After my review I received a call back to see if there was anything that they could do to help. The man was very nice and tried to be helpful. He agreed to give me a onetime partial refund It really impressed me that they care so much about customer satisfaction. While I feel that $300 an hour is still outrageous I am impressed by their desire to leave a customer satisfied. I may use them again because I see that they really try.

Marie Priester

3 years ago

Roy's showed us immediate response to our needs,Jake came in with his evaluation, followed by Joe our comfort advisor and then the Performance by Dave,Dan,and Manny was excellent,they love what they do they installed a new furnace and a new AC, for us quickly and so efficiently. My husband and I recommend Roy's ,these guys are professionals and perfectionists.

Jim O'Hara

2 years ago

This was my first time dealing with Roy’s. It was positive from the start. I had the ability to schedule an appointment via their website. Their quick response to confirm the appointment and the call to inform me of the Technicians scheduled arrival time was appreciated. Kelsey was very pleasant to deal with.However, the best experience was my interaction with their Technician Keith. He arrived on time and was professional from the start. Keith was very affable and courteous. He was extremely thorough in his diagnostic testing of my system. He took the time to explain his findings so that I could make an informed decision. Needless to say, Keith made an extremely positive impression with me. He is an excellent representative for Roy’s. It’s very infrequent these days to deal with a business who is customer oriented like Roy’s. I rarely write reviews. However, I felt compelled to after dealing with Keith. I would highly recommend Roy’s after this very positive experience.

Teresa Zephro BSc

a year ago

Fantastic service! My 1892 house had a much needed colonoscopy of it's 1910 digestive tract (clay pipes) tied into my 1959 cast iron pipe...discovered some serious perforations and blockages thanks to a removed 7ft wide toothpick (tree)...in the end, my house had a complete colon replacement (lateral) and now my toilet has a whirlpool and no longer gurgles or needs TUMS or Pepto Bismol! Thank you! Teresa on Morgan in Tonawanda.

J Mosh

4 years ago

We had Roy’s Plumbing out to the house for a service call in early May-2019 and the Tech was pleasant and respectful but didn’t get the job done right....Almost a month later our AC unit broke down after the “All Good” from the earlier visit.Called Roy’s Plumbing again to fix the issue and they sent out Brian Anderson one of the Sr Techs and he was spot on helpful and understanding with the situation. He showed me what a proper service on my AC unit entailed and responded to my questions with knowledgeable answers. Will definitely call Roy’s Plumbing again for service.

Bob Baldauff

2 years ago

Jeff arrived on time and prepared to make short work of the job. Had the proper tools, parts and experience to complete the job to our 100% satisfaction. Well groomed, polite, knowledgeable and considerate of our home. Roy’s continues to be number 1 for our needs. No surprises. Thank you Roy’s and Jeff.August 2021 - Once again Roy's represented by Lea, Jake, Mark and the Service Manager provided excellent quality, service & professionalism above any customers expectations at my home today. I had installed a whole house air-exchanger made to order. Thank You all.

Kamilah Goins

3 years ago

Outstanding service!!! Very professional team. Dan, Tom, Matt & Matt are the best service professionals I’ve come across as a home owner. I highly recommend Roy’s. Pricing is fair and the team is extremely knowledgeable and they take their time to ensure you are well informed about the job. They are extremely clean and ensure your home is exactly they way you left it. The entire team uses booties and gloves as the enter your home and there is no mess left behind. As a customer when you are faced with a major capital improvement project you have to feel comfortable and assured about the project is in the right hands. I can say I am more than satisfied. I will be using and recommending Roy’s in the future without a doubt!Thank you Team!

NT Youth Center or The REC

5 years ago

Dan Stewart did a great job clearing out floor drain. He answered all questions thoroughly and was completely professional and kind.

Dorinda Knab

9 years ago

Mike and his trainee came to my house to do a tune-up on my a.c. I know that the company i used before screwed me over with the way my furnace was installed. Mike showed me how I can get better performance from my furnace.It cost me almost $1000.00, but it was well worth the money. Any other company it would have cost me at least twice that amount for the amount of work they did. Mike Pascuzzi and his trainee were very respectful, cleaned up after them selfs and got my a.c and furnace running great.

William Priester, Jr.

10 months ago

I screwed up trying to fix my corroded bathroom faucet, it had no individual shut-offs, and had to turn off water for the whole house one evening. I called several places and Roy's was the only one that could send somebody out that night. Jeff and Lane did a great job, came out after midnight, and had a great attitude. Thank you guys, I will now use Roy's for all my future plumbing issues.

Deborah Norman-Lane

4 years ago

I had an appointment this morning with Charlie the Plumber. It's the second time he's been to my home. He's such a delight! On-time, efficient and skilled, but above all, his personality shines through. I recommend him highly to Roy's management and his future customers. Thank you Charlie!

Eli Cruz

5 years ago

What a great experience. I briefly described the symptoms and immediately Jeff Steinborn came up with several possible scenarios. He described each one in detail easy to understand. Jeff was so proffesional, honest, kind and very quick. After he was done he tested all the components and took temperatures to make sure the system (AC ) was working properly. Jeff obviously has the experience and skills to do the job but just as important, he is PROFESSIONAL. He is truly an asset to Roy's Plumbing Co. Thank you Jeff and the entire team at Roy’s!!Eli Cruz , Depew NY

Brian Zintel

3 years ago

Buyer Beware! Our technician quoted us for repairs that were not needed. We have duplex requiring piping repair. Our downstairs unit ceiling was flooded due to a faultly toilet waste connection. We were quoted $8,714.88 for plumbing and $1,632 for general contracting, for a total of $10,346!!! Our quote included ripping out a cast iron stalk and replacing plumbing to all bathroom fixtures in both units. This price did not still well with me. (2) other plumbers took a look at my house. Both plumbers told us the stalk was in great condition and that plumbing replacement in the lower unit was unnecessary. The work, including drywall repair was performed for a total of $900. We’ve had no plumbing issues since. Roy’s suggestions in my case were borderline insulting. Our technician was purposely misleading or just naïve.

Robert James, Jr.

4 years ago

The plumber who came over was pleasant and knowledgeable. The price seemed a bit high, but we decided to ahead with the work anyway because of his knowledge, and plan he came up with.The work took a couple days. Now that its compleate, I wish I would of got more options. Yes, the plumbing works, but the mess that is left behind is anything but professional. I personally don't call a job compleate, if it doesn't look like what it looked like before I started the job.~Disappointed

Don Izard

4 years ago

Kevin cleared our drain blockage as should be expected. Our complaint is the extra service fee for after hours, since we called before 3pm

Lora DeMaioribus

4 years ago

Had a previous company come out and the guy didn't want to even try to help. Roy's spent time working the issue until it was fixed! Will use them for all plumbing issues!!

Anthony LLeras

5 years ago

Jeff Steinborn from Roy's Plumbing is one class act. Thoughtful, Honest and Straight Forward besides being Efficient. I call Roy's for all my Heating and Plumbing work and I insist on Jeff.

greg wozer

4 years ago

Wish I could post less than 1 star. My mother (91) contacted Roy's to give her a quote on replacing her furnace which she knew had issues, but had still been heating the house fine. She was trying to be proactive. A representative from Roy's came to her house and told my mother (91) that the furnace was dangerous and turned OFF her heat (January 23rd) and said that a technician would stop by the house later to provide a quote. Which he did. And reinforced how dangerous the furnace was and that they could install a new furnace tomorrow and pressed her for an answer so they could schedule the installation. Maybe they figured my mother (91) would be cold enough by late afternoon to call back and order the furnace. They placed a sticker on her furnace that stated how dangerous the unit was. In the meantime, I scheduled another review and quote for her from a reputable company that services my house. Their rep said they had never seen or heard of anything like this being done to a a homeowner. They turned her heat back on with assurances that it was NOT dangerous, but confirmed it should be replaced. They also provided a quote which she is considering along with others... but NOT from Roy's. WHO TURNS OFF THE HEAT ON A 91 YEAR OLD IN THE MIDDLE OF A BUFFALO WINTER JUST TO MAKE A SALE??? I am glad that so many other people had a good experience with Roy's... maybe just bad luck of the draw for us. I have never posted a review about a product or a brand before... but felt this needed to be said just so that others can be aware of a sales tactic like this.

Douglas O'Neill

4 years ago

Mike K. was very knowledgable and took the time to explain things. His assistant Dan (Hank) was a big help as well. It's nice doing business with professionals. Both these guys represented their company very well.

Mary Doty

4 years ago

Very pleased with service for the installation of new furnace and air conditioner. The techs answered all our questions, and were very knowledgeable. Thank you to the entire staff at Roy's!

Danielle Shively

6 years ago

Matt was very pleasant and explained everything as he went. I would recommend Ray's Plumbing to anyone looking for a plumber! That you for the fast, courteous service!

James Bauman

a month ago

very professional, responsive and on time. we use Roy’s for furnace, AC and tankless hot water heater install and maintenance. if we ever have any issues, they are quick to respond and the tracking app is awesome! we feel at ease knowing they are always available to help.

Vic Carbone

5 years ago

Wow! What a refreshing experience. I briefly described the symptoms re: my plumbing problem and then Matt took over. After looking over my basement and the outside location of sewer vent and manhole, Matt came up with several possible scenarios. He described each to me in clear and easy to understand language. I liked his ideas and gave him the green light to proceed. In a very short time Matt completed his task and I was greatly relieved. He tested the flow of water from several sources including sinks, toilets, and basement shower. All was good again! Matt obviously has the skills to do the job but just as important, he is professional. He took the time to explain everything to me and left me with several tips on how to best maintain the sewage system in my home going forward. He is well trained and truly an asset to Roy's Plumbing Co. I commend Matt for a job very well done!

Brian Meany

11 years ago

Rickey was great! Not only knowledgeable but also a good guy. He explained what the issues were and offered possible solutions...never pushing anything on me that wasn't obviously an issue.

Bridget Heimburg

4 years ago

Amazing experience with Roy’s and a pleasure working with Ken who was very detailed. Arrived right on time, diagnosed and fixed the problem with our furnace immediately! Signed up for club membership and saved on future calls and have peace of mind that our furnace and A/C will remain maintained to hopefully avoid future issues that could become costly in the future! Highly recommend. Thank you Ken for being a great tech and helping us stay warm!

G Davis

4 years ago

I called Roy’s for a water leak in my bathroom ceiling. I’ve used them in the past for another service and I wasn’t disappointed again. I called at 8 am a technician named Rob was here by 10:30. He promptly fixed the issue and gave me a recommendation if I wanted to further work done. I can always count on this company...Thank you!

linda ann moore

5 years ago

Roy's Plumbing installed our new air conditioner in our house today. Paul and Dave the technicians were very friendly and informative. Also they did a great job installing our unit. Can't forget to mention Jeff, Lead HVAC Service Tech who did not pressure us in buying the new unit.

Erik Hilley

3 years ago

Recently used Roy's Electrical division to have a new ceiling fan installed in a room that previously did not have one. After install we noticed a small issue and Roy's purchased a new fan and quickly scheduled a new install. The issue ended up being the fault of the manufacturer and not Roy's but they took full ownership and quickly rectified the issue. Would use again for future electrical work!

Mary S

4 years ago

We love Roy's Plumbing and Heating! The service representative was wonderful. He helped us correct the problem we had with our furnace thermostat and it turned out a simple adjustment. Saved us money as we were planning on replacing it. While he was there he also took the time to perform the yearly furnace check up which we had schedule in December. One Stop and our heating concerns were taken care of. The office staff is always friendly and helpful, the appointments are always schedule at our convenience and the representative arrives right on time. We are very comfortable to refer our family and friends. Thank you Roy's!

Linda Fischer

4 years ago

The plumbers Matt and Bob are great. They really know their stuff, and always answer my questions. They work hard, they know their product and they cleaned up beautifully.I would recommend Roy's Plumbing to anyone who wanted a good job done!

Deb Ellsworth

4 years ago

Jeff W. instantly made my husband and I glad that we chose Roy's Plumbing. Jeff went ahead and accessed the problems and explained to us exactly what we can have him do to get the problems taken care of.Everything turned out wonderfully and will definitely do business with Jeff again, if we need plumbing needs.

LORIE HETTINGER

5 years ago

Tom checked my ac and furnace and was very friendly and did an excellent job.I highly recommend him and Roy's to anyone in need of their services.

Beverly Woomer

5 months ago

I had a total kitchen remodel done by Roy’s and I absolutely love my new kitchen. They did a wonder job. They were very respectful and cleaned up ever night after working. Yes I would recommend them.

NYLyons

a month ago

Greg and Jeff (I think those were their names!) did a great job unclogging my outside sewar line from the downspout to the street. Great service, high quality work and buttoned everything up before they left. Even gave me some great tips to keep the line clean! TYSM!

Mike Schneids

3 years ago

Hired Roy's plumbing to reroute a collapsed sewer line under basement floor, showed up on time, very friendly and knowledgeable, finished in a timely manner. Job was done in a expertly manner, cleanup was excellent. Also installed a hard wired co2, smoke detector. Would highly recommend.

Jeff Lombardo

4 years ago

Excellent service very professional crew. Thorough explanation upon completion of the job. Will use them again for any needs and would recommend to my neighbors

Paragon Piper

5 months ago

We had Tarek and Dominick over to clear a drain line. They were very professional, and put in the effort to clear a long line that had decades of buildup (this house was built in the 1930s), which had eventually clogged the line. They put in a lot of effort to get the water flowing properly, again. They explained everything, and gave me some good options to keep this from happening again.Also, as part of my membership, Nick came over to do a furnace check. He was thorough, professional, and gave me great options for a replacement once we are ready. (Our furnace is quite old). I appreciate the help and your advice.I can’t recommend Roy’s more strongly. Excellent work. Great staff. Thank you very much! God bless you, gentlemen. You were incredibly helpful.

Carol Mazurkiewicz

6 months ago

My visit with Dominic & Jeff today has solidified my Confidence in Roy’s. I’ve dealt with multiple issues in our home recently and each and every time I call Roy’s, I am treated with Kindness, Honesty, and Respect. Dominic and Jeff followed on the heels of Joe and the crew who installed my new furnace … an exemplary team of guys❣️

Kia

3 years ago

They were great cleaned up after themselves and explained what was going on ever step of the way I would definitely recommend them.

Lauren Ceglia

5 years ago

We called Roy's when our boiler was not working recently. A technician came out in a timely manner, was very professional and seemed very knowledgeable. He spent a good amount of time with us diagnosing our problem and going through our options. He said that we needed to replace our boiler system and that there were a few other things that needed to be done to pass inspection. Our estimate for this was $8300. He also gave us the option for a deep cleaning (since that, due to our lack of knowledge, hadn't been done in 8 years). The verbal estimate for the deep cleaning would cost $2500, but he seemed to discourage this since there were no guarantees it would fix the problem.Distraught, we decided to take a day to weigh our options. The following morning we had a second opinion done by a different professional with over 30 years experience. He recommended we clean out our boiler since it hadn't been done in so long. He spent just over two hours total at our house replacing multiple pieces of equipment and cleaning out our system. We watched him from start to finish so that we could also learn from this experience. Our boiler, under all of the debris, turns out to be in excellent shape - it came clean, had virtually no rust and honestly looked brand new underneath all the filth. The cost for that visit was under $400.I'm not trying to imply that Roy's is scamming people or that they are inexperienced, but I do think there's value in second opinions. We were in a desperate situation and I understand that businesses are in a position where they want to make money, but as a family with only one income at the moment, this was a huge deal for us. When people don't have heat in 10 degree weather, there's a perfect opportunity to make money - and a lot of it at that. I'm sure people will say there are differences in their cleaning techniques - and that may be very true - but the technician we had come in as a second opinion was well qualified, did a superb job, and we have heat!

Jim Chisholm

4 years ago

My furnace was working intermittently and Nick from Roy's Plumbing came out to fix it, this was a second call because they were out about a week earlier for the same problem.On the initial service call Tom discovered a water backup from the AC condenser that flooded the inner workings of the furnace. Tom dried everything out, shut off the AC to prevent more water from getting in and the heater was fine...for a while. Then it started working a little wonky. It flooded again even though there wasn't any water coming from the AC unit.Nick figured that the water was combustion condensate from the secondary heat exchanger that was collecting because the part was degraded and clogged the drain lines. He fully explained what repairs were needed as well as his opinion on the outcome of that work. He also explained that the heater was older and replacement was a viable option. No pressure, no sales pitch, just the facts and what options were available.I heartedly recommend Roy's for your FHA needs. New furnace is ordered so I'll update this review after the new unit is in place.

Benita Lipford

4 years ago

Our service was prompt and completed to our satisfaction. The gentleman from Roy's was polite and explained what needed to be done before beginning the work. We were happy with the job he did and would recommend Roy's plumbing.

linda mattice

4 years ago

Today I had my furnace and air conditioning checked and cleaned. Roy's rep showed up when they said they would. They were very respectful of my house, by wearing booties on their feet. They also let me know what they were doing throughout the process. They were friendly and courteous towards me the whole time. I was very satisfied with the service I received today.

Tim Garvey

3 years ago

Very happy with Roy's Plumbing, The person showed up and was very nice and polite. He did a great job for I think a great price for a weekend. Thanks again. Tim

Steve Pritchard

a year ago

Had a large leak in the basement today, Roy’s was able to come out and fix it right away. They did a great job and we’re very happy we weren’t without water for long!

Chris Zurek

3 years ago

Marty and his crew were extremely professional and very detail oriented. Explained the repair in full throughout the entire process and thoroughly cleaned up the work area when they were complete. Work was finished correctly and before the estimated completion time. Would definitely recommend Roys if anyone ever needs plumbing work.

Bill O'Brien

10 years ago

Extremely pleased with our recent plumbing project from Roy's. Chris was at our home for nearly 4 days, and did an amazing job. Not easy tearing out 70+ year old plumbing from an entire house. I am so pleased, that I am about to call Chris back. We've decided to completely gut a full bathroom and I'm not going to call anyone else to do the job. Many thanks to all of you, especially Chris !

Heather Heim

4 years ago

Nick came in and was able to find that our sump pump drain was frozen due to the extremely low temp outside (9 degrees). He was very reassuring that our sump pump itself was not broken, and gave us our options on what we could do. He was extremely helpful.

James Floor

3 months ago

We purchased our home in East Amherst and planned to move in, at the beginning. We came up (from our current home in Texas) to do a few minor tasks and upon opening the front door, was horrified at the sight of water coming down from, what was left of the ceiling. Unbeknownst to us, we had an ongoing leak that started in the master bath. It flooded the master bedroom area, down through the main floor living areas, and into the finished basement. We were already scheduling our move-in date and it was firm. Roy’s jumped into action, and got the rebuild done… with plenty of time to spare. From demo to final touches on painting and fixtures and everything in between. We needed new HVAC, water heater, the whole nine. Roy’s delivered. And, we were able to direct most of this was done from out of state! The TEAM at Roy’s is nothing short of amazing. We highly recommend them and will only use them for any of our home improvement needs, going forward. If we could, we’d give them more than five stars!

Thomas Kelly

4 years ago

Excellent Service - Made sure carpets and floors were covered, all work areas were picked up and cleaned. Very knowledgeable and took the time to review all the work and show me how the system performs. Would defiantly use the again.

Deborah D'Andrea

4 years ago

Prompt and thorough for snaking drain in N. Buffalo. Gave me competitive estimates for further work. Helped label all water and sewer ines in newly bought house.Would definitely recommend and call for future work

James Potter

3 years ago

Went with Roy's & glad of it. Price was fair, warranty excellent, & installation process yesterday was extremely professional. They even vacuumed up where they worked & left no mess afterwards. I would gladly recommend them to friends & family.

Amy Devonshire

5 years ago

Jeff S came to my home to repair a broken air conditioner. He arrived when expected, was very pleasant to speak to and very respectful when going through my home to check thermostat to adjust the fan. He explained everything he was doing as he looked over the furnace blower, air unit and gave me three options on the repair. During the hottest summer in years, my call was made at 815, and air conditioner was repaired by 1145. Thank you Jeff!

Bob Mahoney

4 years ago

Roy's Plumbing has skilled and always professional employees. Customer Service is excellent. I will continue to recommend and use their services as needed. Thx. Bob M.

Nancy Seibert

2 years ago

We had to have a a new furnace put in. The guys were great they were here on time. Asked if I had any question they said it would be about 2 hours until we had heat and it was. They asked if I had any questions all was good. Showed me how the new thermostat worked. They were very courteous and nice and informed me how everything was going. I would recommend Roy’s to all I know. Thank you A happy customer Nancy

Patti Mann

4 years ago

I will definitely use Roy's Plumbing again! The communication was great, and the technician was prompt, pleasant, profressional and helpful and did a great job repairing our leaky faucet and broken water shut-off valve.

Christine Looney

5 years ago

I called to have some plumbing done and they sent a technician over the next day. He arrived exactly on time and knew immediately what the problem was. I have large trees in my property and the roots get into the pipes and plug everything up. Nick cleaned out the pipes and had everything running smoothly in no time. He was very efficient, pleasant, polite and answered all my questions and also there was no mess after the job was completed. I would definitely want him again when I have other plumbing issues. The service was excellent! Thank you.

Vivian Roman

4 years ago

Excellent service - highly recommend .
Annual furnace check up was conducted and change of filter. Service date August 27/18
Thank you

William Skerrett

4 years ago

Very happy to get my A/C fixed on such short notice. Jake did a great job and went out of his way to get the blower motor to get us up and running.
Thanks!

Jim Conlin

5 years ago

technician arrived as scheduled, explained what he was going to do and completed the job within the specified time. all my questions were answered, very knowledgeable .

Margeaux Starr

3 weeks ago

What a great experience! We just moved to the area and trying to get an electrician to show up was becoming so frustrating. I can not believe the type of service I received from Roy’s. Showed up on time. Very polite and clean. Price was reasonable too. I love that they send a pic of who’s coming to your house. I will definitely be using them again!

nannyrick

4 years ago

I,m always satisfied with Roy's service. The technician was so friendly and helpful, that I,m never disappointed. I,m glad to have him in my home.
I would gladly recommend Roy's to anyone, (and I have).

Cheryl Arena

5 years ago

Dan was punctual, polite and friendly. He listened to the issue and was able to direct me toward a reasonable solution. Thanks!

Sandra l Wroblewski

3 months ago

Been with Roy’s for over 7 years and I am completely satisfied

Ash Yalew

4 years ago

I received great service from Brian! He helped me understand the issue and offered me options that would help keep my furnace up and running for years!! Thank you so much!!!

Carol Flores

4 years ago

Dear Madam/Sir:Thank you for sending Tom. He remembered us, our house and systems. More important, he was patient, knowledgeable and thorough in addressing my concerns with the distribution of heat in my home and the humidity level.All of your employees are a credit to your company but Tom especially.Carol Flores

James Sitarski

3 years ago

The two gentlemen that installed my furnace were very informative. They kept me in the loop every step of the way. When the job was done everything was picked up as of they were never there. I would recommend Roy’s Plumbing.

Andrew Prokop

3 years ago

These guys that showed up were great. They were courteous, clean, efficient. Their work is A+. When finished they went over the entire system with me and answered all my questions. Great job!!!!

Kathy Wentland

4 years ago

We had our furnace, water tank and sump pump and air conditioner upgraded. The contractors for both jobs were very professional and explained how the systems operated. We can already see that the new furnace is heating the house more efficientlyWe highly recommend Roy's Plumbing, Heating and Cooling.

Darlene Maple

4 months ago

I was very impressed with Roy's. Jeff came on Friday to give an estimate for changes to my Gas line, arranged for an estimate for some electrical work that was also needed and on Monday (very quickly), Gregg and Noah installed my new outlet and Jeff very quickly followed up with the gas line changes I needed. They were all very professional and courteous. I would not hesitate to recommend Roy's Heating and Plummiing to anyone. They do a quick, quality job.

Paul Binis

a year ago

Our experience with Roy’s was very disappointing and frustrating. We contacted them for a service call as they were the company that originally installed the furnace that needed to be fixed. When the technician arrived, he told us he would be unable to access the furnace with assistance from a plumber. When the plumber from Roy’s arrived the next day, he seemed unsure as to why he had been called and quoted an astronomical service fee for fixing the problem that would allow the furnace tech to fix the furnace problem. The entire experience was frustrating - all of the service and office people seemed to be doing their best, but it confirmed for us that Roy’s is a company to avoid.

Barbara Pieper

4 years ago

Seem to be haveing a problem with site, but the two guys that showed up Dan and Jack were great. Fixed the problem , cleaned up the mess and were out the door in a little over an hour. The were both great. Very polite gentlemen and would highly recommend them to anyone having a plumbing problem. Thanks so much for a job well done. Two thumbs up for Roy's Plumbing.

johnpaul lang

4 years ago

The tech showed up on time super friendly and professional. He answered all my questions and provided valuable insight on how my furnace,a/c unit works and what to do to prevent costly repairs

Adrienne Funderburk

5 months ago

Technicians were great. Explained everything in detail and we’re very professional

Ed Kassirer

a year ago

We are super happy with the work that Roy's plumbing has done for us. Both Dave and Steve did a GREAT job at installing our new furnace in a very professional and timely manner. They were here on a really cold day and we were without heat for only a short time during the installation. I would highly recommend Roy's Plumbing.

Paul Molfese

a month ago

The team that came out we, efficient and courteous. Took time to explain what they were going to do and at the end of the job what was done. Will definitely reach out to Roy's for future work.

Anthony Orange

3 years ago

I had an issue with my furnace in the middle of winter and needed someone to come check it out. I called Roy's, among several other places to get quotes for an initial check, and they were by far the most convenient and accessible out of the 6 places I called. They came out next day. Their technician Ray was extremely professional and walked through what he was looking for, as I was generally interested as a homeowner with only basic furnace information from the web. Turned out to be an easy fix. Was the most reasonable price out of the others as well.That all said... It was not just the price that separated them from others in my opinion, but the service and professionalism of the crew... (In this case Ray).. which if I had something go wrong in the future I would anticipate receiving the same high level service/professionalism from anyone they send over.Thank you much, appreciate the help! Hopefully won't need anything else fixed, but if I do I know who I am calling.

Chuck Donner

5 years ago

I needed my sump pump replaced, wanted to add a water pressure back up system and had them install a new garbage disposal that I had purchased myself. I had installed our previous disposal myself but I figured they were already coming so I would have them install the new disposal.First of all, the work was excellent. My main problem was with the cost. When I questioned the high rates, $285 to install the disposal and $542 for a new sump pump and installation, I was told that they have pricing set by job not by actual time necessary. That was the least expensive model of sump pumps. Another model was $300 more.Since you are charged a fee for having them show up at the door I decided to have them do the work but I had a feeling the jobs would not take more than an hour. They had two plumbers, one was experienced, and the other one seemed to be learning on the job. Either way, each one was done within an hour.In hindsight I should have trusted my instincts and paid the mandatory visit fee and hired another company. If you take the cost of the pump out of the equation I paid $285/hr and $392/hr respectively more than double the highest national average.I will never use this company again because they are taking advantage of people.

Midge Bork

3 years ago

Technicians showed up on time and worked steadily til the job was completed. They were very patient explaining everything to me until I got it. Cleaned up everything.

Marcus Kubiak

4 years ago

Service was very good. Matt knew what he was talking about and took care of our problem quickly and efficiently. I am glad I decided to call them a second time for service. He showed a true interest in the problem we were experiencing. We will call them again.

Paul Pignataro

5 years ago

Great technician who gave awesome advice about the options I have with the condition of the older units I have in my house. Not pushy, just great advice. Highly recommend them to anybody for all heating/cooling or plumbing needs.

Carol Goldstein

4 years ago

My sump pump failed a couple weeks ago, not much water in my basement ever, so it was not an emergency. Roy’s was excellent about scheduling an appointment that was convenient for me, called to confirm and inform me my tech was available early! Job was done thoroughly, professionally and quickly. Tech (Nick) was knowledgeable and friendly, worked cleanly and made sure to clean up the little bit of water, etc that was left after his installation was complete. The price was as I expected so no surprises. I highly recommend Roy’s for any plumbing work you need done. They are available for emergencies as well, so it’s good to know you can get help that is professional and fast when required.

Riley BOO

4 years ago

I have used Roy's several times and always been satisfied. They show up when they say they will, go through options and costs clearly and the work is done and everything cleaned up when they leave. ~Lynn W

Joe Metzger

3 years ago

The guys were very polite and attentive to detail. They explained everything thoroughly. They did a great job.

watyr2000

4 years ago

Roy's was easy to make an appointment, they showed up on time and were very courteous and professional. They fixed my plumbing and cleaned up. I am extremely satisfied with their service and felt comfortable with their repair. I would definitely use them again if the need arises.

Robert Short

4 years ago

Update 6.19.2019 @ 15:55pmI received a call from Rob, the Office Manager who was very professional and just like that, this company is back at 4 stars in my book. Thank you Rob and Mike for the quick call to talk about what happened earlier and to offer a solution. I appreciate that, and it shows what kind of company Roy's is.First review 6.19.2019 @ 11:34amSo far, the service team has been phenomenal. They are 5 stars right off of the bat. The phone staff is a different story. I was scheduled to get my AC serviced at 2:30pm on 6.19.2019. It was recommended to me to have it done at that time by the phone staff 2 weeks prior to that date. She said that was the only time that they could fit me in and so I said okay and took a couple of hours off from work so that I could meet the technician at the house. After that I pick my daughter up from YMCA and my infant up from daycare across the town. Today, 6.19.2019 I get a call from Roy's stating that there are emergency services in the field and that I would have to reschedule for another day. I understand that, but that is not my problem. I pay the monthly fee, made an appointment weeks ahead, and put the time in my busy schedule to receive service.The lady on the phone then tells me that I should schedule a time for when I am home, which I tried to do but was told that the 2:30pm time was the only available time 2 weeks prior. She did get a later time for me today, but initially she told me that I would have to reschedule for an later date.Don't pick up more business than you can handle. Moral to the story. If I have to have that conversation one more time, Roy's will have one less customer to deal with. Thank you.

Francis Cullen

6 years ago

Jeff S. gave our A/C and heating system a thorough check -up. I learned a lot about our systems as Jeff explained each step as he checked the temperature differential on both the heating and A/C and the gas pressure for the heating and the refrigerant pressures at A/C unit outside. He also checked the A/C coil for any signs of corrosion and checked the fan speeds and wiring . Excellent service.

Ruth Blanton

2 months ago

Dan was amazing 🤩. He took the time to actually let me know how it happened and how to avoid it. No one wants to have a clog especially me. My mom has cancer and I’m stressed out. He was so kind and nice to listen to me. He is a prime example of what a great repair expert should be. 🤩🤩🤩🤩🤩 5 stars and a smile 😃

Erin Ferrell

4 years ago

Our old ac unit broke just before the heat wave last week. Jeff from Roy's was extremely helpful getting our new ac installed quickly. The team that installed was very professional. We definately recommend Roy's!

christine greene

a week ago

Service rep was quick, professional, and explained everything in detail.

Tim Gerland

5 years ago

I've had a number of excellent services from Roy's. Yesterday with Joe Schuster was no different. Great job, as always.

Jeff Carter

5 years ago

I had Matt come out to my house. He came right at the exact time he said he would, not an hour later. While there he was courteous and professional yet also very personable. He toldme up front what needed to be done, why it needed to be done, and howhe was going to do it. There were no surprises when he eased finished and everything worked great when he left.

derek dagustine

2 years ago

I would highly recommend Roy's. I recently had plumbing issues and a gas leak that needed to be fixed. Roy's came to my house within a day or so and was able to fix the problems quickly. The workers do not try to sell you anything you won't need and they are great to talk to. Prices weren't bad either.

Michael Horowitz

5 years ago

Don came early, diagnosed the situation, explained it to me and completed the job. He made sure I understood the diagnosis and showed respect for me and my home.

Lorilee Greene

4 years ago

Roy's is AMAZING! Jeff and Roger have helped me with my boiler and the minor issues causing it to shut off. They are both very polite, take the time to explain everything to me, and all of my animals love them... best indicator! I recommend Roy's to everyone who asks, and I rarely make recommendations. Thank you Roy's for being a company that still puts its clients' satisfaction first!!!

James Warren

3 years ago

Jeff Jr. On time very friendly explained what had to be done had estimate before starting work cleaned up never new he was here. Great service

Joseph Frazer

6 years ago

They failed to get a permit to replace my furnace. The new furnace was oversized for my house and there were two code violations that put my family's health in jeopardy. The more important code violation is that they cut a large vent in my return air ducts to cool down the oversized furnace. This causes bad air from my basement to be circulated around rather than from throughout the house. There is a hot water tank a few feet away so that might even include some carbon monoxide, although none of my detectors have gone off. The second violation was with the exhaust and intake. They put them right above a window and next to a door, even after I asked them not to put it there. They need to be 3 or 4 feet from either one (I don't recall the exact number of feet).The HVAC supervisor repeatedly claimed they did not need a permit, the furnace was the correct size, that the issues I complained about were not in violation of the village code, and he was generally disrespectful to me. To be fair, I wasn't too nice to him either.I called the village inspector and he pointed out the violations and the need for a permit to do the job that they did. The HVAC supervisor admitted that the furnace was oversized and called me a liar when I pointed out he said it was the proper size and he also called me a liar when I quoted him about the intake/exhaust pipes being well within code. I am following up with the Village of Depew on how to best proceed with Roy's.I am pricing competent companies to fix the work that Roy's did.

Patricia Walker

3 years ago

Jeff Wartinger was professional, fast..clean. Figured out our problem and explained how everything works. Roy’s fit us in same day and even arrived early. The cost was very affordable! Jeff even enjoyed our little dogs company. So happy we chose Roy’s!

Kevin Kevin

2 years ago

First off I want to stress that the company was EXTREMELY professional. The plumber was on time, very friendly and explained everything. I had the parts purchased already and wanted a simple sump pump swap out and a water backup installed. Again, had both pumps. Simple, non complex job. The estimate I recieved....approx 1500 to 1700!! This after receiving another estimate in the 400 to 500 range from a competitor. Roy's estimate was bordeline insane. Might as well just quote 5k...why not? I'm sure they do great work, but this is simple labor and a few parts provided by them. Highly disappointed in their pricing. Got the job done, looks great and works perfectly...under 500. So use Roy's, I'm sure they're great. Also, next time you buy a new car pay sticker and offer them 1000 over that. 👍👍

Mary Bauer

5 years ago

Jeff was extremely knowledgeable, confident, experienced and willing to educate me throughout the entire service call. I felt he was more than fair and I was comfortable having him do work in my home. I will definitely have him back for future maitenance and repair.

Bryan Kupiec

a month ago

Had Jeff Wartinger come out and fix a leaking toilet, did the job in a quick efficient manner - explained to me what the issue was and even gave me a possible reason it occurred in the first place and overall did a fantastic job.

Accounts Payable

7 years ago

I had a non-working furnace over the weekend that a competitor couldn't be bothered to come out and fix. I called Roy's first thing Monday morning and the furnace was fixed by 10:30am. Your technician, Gary, was just about the most pleasant person I ever met and he clearly loves his job. He was friendly, efficient and made the entire unpleasant event better the minute he stepped foot in the door. Thanks to Roy's Plumbing Heating and Cooling for being an efficient, easy to work with company!

Lisa Blair-Moore

a week ago

Roy’s has always been able to efficiently solve our problems on plumbing, heating and A/C. The techs they send are always professional, courteous and extremely knowledgeable. They give options to fit our budget and needs.

Tom Henderson

9 years ago

First time for Chris to my home. He did heat check on my furnace. He was very courteous and thorough. Just as every service tech that Roy's has ever sent.

Sharon Arkins

4 years ago

I cannot tell you how pleased we were with the professional excellent service we received from Joe Schuster. It was a return visit as the first technician did not fix the problem. I was very distraught and immediately Joe put my mind and ease and knew exactly what to do to fix the problem. His clean professional appearance was wonderful. His knowledge of how to take care of the issue efficiently and quickly was fantastic. He left our home clean and neat with the problem fixed. Thank you Joe!! If I ever need service again, it will be you that I request for help.

Barbara Swagler

5 years ago

We have used Roy’s a number of times both for heating and for our AC. They are always professional, efficient and honest. I wouldn’t hesitate to call them at any time.

Andrew Alaimo

2 years ago

I use this company for both my rental property and my home. They are very knowledgeable and ensure that you understand the best corse of action to take when problems arise. They are always on time, very friendly, and a pleasure to work with.

cg335

4 years ago

The team of Dave and Ben were excellent installers and communicators..After the installation was completed a problem was encountered and they remained to resolve the issue...Grateful for a functioning AC unit in this high heat index over the next few days.THANKS DAVE & BEN!!!

Rebecca Potter

5 months ago

I couldn't say enough about my experiences with Roy's. Dan and Jason are the main two professionals I know I can trust my home with. They come in and discuss the issues with me, and they come up with a couple of solutions we address them with.They are always really friendly and ready to handle whatever challenges my home may present(curious kiddos, jumping dogs). Couldn't ask for better service than what Dan and Jason provide.

Joshua MacConkey

5 years ago

Ken was great. Quick, Efficient, personable gave and Excellent Service. This was our first experience with Roy's and definitely not our last. Thanks again Ken!!!

Katherine Juhasz

4 years ago

I was so happy to call Roy's and have someone come to my home on Sunday. Dan Stewart was so professional and pleasant. It was great that he had the part I needed in his truck. I will tell my family and friends how wonderful it was to do business with Roy's. I will call again when I have a plumbing problem. Thank you.

Marek Ogarek

2 years ago

I installed central air and updated the current furnace. The sales process was phenomenal, as was the installation team. I will be happy to refer Roy's to friends and family.

Dan Davies

4 years ago

Excellent service. Very sharp at trouble-shooting the problem and advising a cost-effective solution. I recommend Roy's to everyone!

Tim Seel

4 years ago

Great job - crew was very thorough - accomplished exactly what was quoted, kept site neat, and straightened up after they were done. All work completed on schedule - no surprises! They worked around the large trees on our property (others had required we remove them prior to any work!!) They accommodated our schedule and even hydro cleared the sewer line for us to keep it operating until work commenced. Inside work was accomplished with absolutely no mess or fuss!Everything - from quoting process and review of work, to execution and finalization of the work site - was handled professionally and without any difficulties to our household. They even arranged financing at zero interest for the project!All in - they did a great job at a fair price!!

Ruslan R.

7 months ago

I would like to thank Roy's Plumbing, Heating and Cooling and especially Jeff Senior for taking care of the serious sewer and water issue we had in the house. The provided service was very professional especially considering the fact that multiple permits were required to be obtained within a couple days. Due to the large scope of work the senior technician, Jeff was assigned to lead the project. He was always responsive, extremely knowledgeable and did everything possible to take care of the matter in a couple of days. I should admit this was the first team of contractors I didn't have to worry about, even though I was out of country when an emergency repair was required to our plumbing and water line. Huge work was completed professionally with just a few phone calls I had with Jeff for updates. I should mention the the reason of these emergency repairs was identified to be the issue caused by the previous owner of the property who tried to cut corners by hiring unprofessional folks to do the the job they didn't have a clue about. Therefore, to avoid issues in the future, make sure you hire someone who knows their stuff. It will save you thousands in a long run.

Dolores Bellanti

2 years ago

I continue to be highly impressed with the level of service provided by Roy’s! Their prompt attention to my needs and their professionalism is outstanding.

Sandy Fritschi

11 years ago

We have been a consumer of Roy's Plumbing services for many years and especially like the annual services performed on our furnance, air conditioner, plumbing and humidifier. Today we had a visit with Tony and he did some repairs on our downstairs bathroom. He arrived within the specified time, was very courtious, cleaned up after himself and wore his booties. I would recommend Roy's Plumbing to my family and friends. Roy's service department always makes a f/u call to assure that the representative arrived when expected and performed the task(s) he/she was sent to do. Thanks Roy's and Tony for a job well done.

PJS

5 months ago

We highly Recommend Roys Plumbing! We highly Recommend Taylor and Christian! We Often get work done (being a homeowner) and these two gentlemen were VERY nice VERY professional…work was explained ,questions were asked and answered nicely, and work was completed in a timely manner! They even wore foot covers, thats always a plus😊 We were very happy we called Roys Plumbing!

Chris Bryant

4 years ago

I called them and they were able to come out the next day. I was told the technician would be here anywhere from 12 to 2. Matthew arrived at 12. He was professional, courteous and replaced the pipes in a very short time. I am very pleased with the job he did. i would highly recommend Roy's plumbing and Matthew

Teri Smardz

2 years ago

Dan and Dave were amazing! Timely, friendly and took time to explain things. We will continue to recommend friends to Roy’s!

Harold Ball

3 years ago

Courteous and efficient service. Quoted price before work was started. I have used Roy’s several times and I have never been disappointed.

Terrence Boyle

5 years ago

We recently moved into beautiful ranch home which we plan on retiring into and it needed some TLC work in regards to the both the boiler and the installation of central AC, a must have for my wife! The central AC became quite a project as a system had to be installed in the attic after exploring other options that just didn't cut it! Roy's plumbing made the process very smooth from the start and with Josh S. heading up the crew over the 2 days of installation, all was professionally done, neatly installed and completely explained as to how to operate and maintain the new central AC system! The techs have also done sanitary sewer cleaning/clean-out replacement and sump pump repairs since we moved in with no problems! I highly recommend Roy's as your go to guys for all your plumbing, heating and cooling needs!!!

Nicole Purtell

3 years ago

Incredibly happy with Roy’s service. We had them come out as a second opinion from our usual plumbers, and boy am I glad we did. Not only did Dan and Zach show up on time for our meeting, they even put on booties upon entering my house. This didn’t happen with the previous plumber, in fact he left a mess of mud/feces/etc in my basement floor for me to clean up. We told them what we found previously, Dan informed me from the get go that their time spent there that day snaking and using the camera would be free bc it’s a second look. Already a win for me. Then they were able to diagnose the situation as a sinking house trap all within an hour! Unfortunately, that meant digging up the ground to fix that and repair a pipe. To much of our surprise, their pricing was incredibly affordable. This is a fraction of the cost that my previous plumber, who took 10hrs of snaking, used the camera and found no results, would have charged me. Marty and digging crew were also very pleasant and professional. For digging up my front yard it is as neat and tidy as it can possibly be. I am very impressed. Dan even stopped by as the guys were digging to make sure everything was going smoothly and to see what the guys had found. We are very happy with Roy’s and highly recommend them to others.

donald avino

3 years ago

Dave martin did a excellent job installing my furnace, he was professional and explained everything he was going to do and at the end he went the extra mile to make sure it was done right. With service like this I will have to remain a Roy's customer for the foreseeable future.

Catherine Macdonald

2 months ago

We could not have been more pleased with your employee Thomas Olson who came out to our house today. He came out to fix our faucet and ended up also replacing our sump pump. He was more than thorough explaining everything to us and making sure everything was fixed to perfection. He is certainly an asset to Roy's! Honesty I cannot say enough as to how much we appreciated his kindness, courtesy and professionalism. Sincerely. Cathy MacDonald

Cheryl Lantzy

5 months ago

I have used Roy's for many years. The mechanics are knowledgeable and respectful. Regardless of how small or large the job is...it is always treated with the utmost importance.

Cynthia Terry

4 years ago

We had a 41 year old boiler system that decided to start on fire. 1st repair guy came out from another company fixed it for $350.00. Returned next day to fix again. Discussed getting quote to replace system. Contacted another company by email to provide quote and finally requested quote from Roy's via website. I requested quotes from 3 places on Saturday. Roy's was only one who came out and offered space heaters until they could install. Well it is now Tuesday 3 days later and my new boiler is in my house and I'm warm again. Still haven't heard from either of the other 2 companies yet. Installers were clean, efficient and even worked around my work at home schedule for when my home office was open for them to access without disturbing my work.I told them when a good time would be to enter and they set an alarm and were at the door exactly on time. Highly recommend! Thank you!

Ron Myers

2 years ago

Rob is a great ambassador for Roy's Plumming.
He gave all our options to fix our drain problem.
Thank you Rob for your skills.

Geoff Munch

4 years ago

As usual, Jeff Steinborn (and Kyle) did a fantastic job. Clear communication, competent service, and friendly attitudes. Would highly recommend!

Anthony M

6 days ago

Mike Miller came out for a heating and ac tuneup. Mike was professional and efficient. He was respectful of my home and did not try to upsell any services or repairs that I did not need. I would recommend Roy’s and Mike specifically for anyone looking for a professional ac or furnace tune up

kenny bunkley

4 years ago

Roy's was very thorough in inspecting my furnace. I had other companies, as in last week but Roy's did a better job in half the time. Their pricing was better than the rest.Thank you

Caitiana Jones

4 years ago

We had sewer water backing up into our basement and called Roy’s around 7:45pm Sunday night. They were at our house in less than an hour and fixed the problem. He answered all of our questions and made sure everything worked before he left. He was nice and knowledgeable and we will definitely be return customers!

marrigo600 arrigo

2 years ago

Ryan the service technician was very professional in talking me through my request for work that needed to be done.
Very helpful in making a decision.

Michelle Dyl

5 years ago

This was a scheduled maintenance inspection for furnace and AC. Kenny ( if I remember correctly) was very professional and neat in appearance. He efficiently inspected my home in a friendly manner, explaining all issues and answered all my questions. I am a very satisfied customer.

Frank Cantafio

9 years ago

Mike P. Did an awesome job! He was patient and courteous in explaining the details of what was needed to be done, He was very thorough to. Hope to get him the next time we need any service from Roys! Will recommend them to our friends.

Thomas Worwa

5 years ago

We just purchased a hot water tank and central air. The two gentlemen who came out to do the job were excellent. Mike and Paul were very good at explaining things to us and they did a wonderful and neat job. I would recommend Roy's to anyone.

Joe Aquilino

2 years ago

Roy’s installed a new furnace almost immediately after our old one started giving us problems. With a newborn at home it was imperative we got it fixed immediately. Roy’s called back that morning and sent Brian Anderson to look things over. He was very helpful and advised us to consider a new unit. He was able to set up an install of our new furnace for the next day! Our technician Mike Toth and his partner did a wonderful job installing our furnace. They were courteous, timely and professional. They answered any questions I had and made me feel confident in the work being done. I would highly recommend them to anyone who needs heating/cooling done. Our home is now safe and warm just as winter is coming. Thank you again to everyone involved.Joe Aquilino

Michael Walsh

4 years ago

A very positive experience. Jason was first class. I would recommend Roy's to anyone needing heating or plumbing service.

Stanley Lichwala

3 years ago

Again tech was on time, very professional and very knowledgeable. I’ve been with Roy’s for years and could not be more pleased with their service.

Chris Travis

a week ago

We booked an Air Conditioner tuneup with Roy’s for this afternoon 09/08/2023. Jeff was prompt, informative and personable. More importantly he went above and beyond to ensure a new homeowner (me) would know the ins and outs of our air conditioning unit. Couldn’t be happier. 5 stars

Bobbie Brown

5 months ago

The gentleman Dominic and Jeff were polite and knowledgeable. They are worthy of 10 🌟

Bertrand NICOLAS

3 years ago

The crew came on time. They were very friendly and kept me updated about the different steps of their job.
Very pleased

Debra Popple

a year ago

When my daughter bought her own house, she knew it came with some bumps with reference to repairs. So when she called us to ask who she should call when her furnace fan wasn't working, we remember Roy's TV commercial. They sent a message with a picture of the technician who was coming which was a wonderful safety tool.Well, I think I speak for many parents when I say you hope companies don't take advantage of a young woman who bought her first house. But that is exactly what happened.They charged her $89 to come out and tell her that filters are dirty and the circuit board is broken and then quoted her another $900 to fix it. And continued to say that if she wanted a new furnace it would be $10-12,000. She called us a bit frantic that she would have to pay for the repair because she can't afford a new unit. We told her to say no and thank you and he took his $89 cc payment and left.She called another company that came out the next day, replaced the circuit board, pulled her filters and showed her how to clean them as they are not disposable and checked her AC also for $375. And this company said a new furnace would be $4-$5,000 when you are ready. He left the information on the new furnace with his card and also noted there is a $400 national fuel rebate currently. That company was more than helpful and educated her on what she had in her house and how to manage it.I feel Roy's was taking advantage of a new, young, female homeowner. If anything the $89 payment taught her a lesson on business as a homeowner.

Emily Dowdall

4 months ago

Roger was great and the prices were competitive!

Mark Skowron

11 months ago

Once again Roy's doesn't disappoint!Brandon and Jeff were so through and took care of every little detail to make sure our new boiler system was right for our house. They treat everything they do as if it was there own house. We have been a Roy's customer for over 13 years and see no reason to change that!

Lou F

5 years ago

My experience with Roy's Plumbing was positive starting from my first contact with them. My appointment was scheduled after a few questions pertaining to the service I needed. I received a follow-up email to confirm my appointment and outline what to expect from Roy's. On the morning of the appointment I received another email letting me know that my technician was on his way. The email included a picture and brief bio of the person who would be coming out. My technician, Matt, was very personable and competent. After Matt took a look of the service I needed, he prepared an estimate for my acceptance. Matt got to work immediately and completed the work quickly. I highly recommend Roy's Plumbing.

Keri Rashko

3 years ago

My furnace stopped working and i seen all the good reviews in the website. I had the pleasure of meeting Jake and David and they both went above and beyond for my family! I will be using Roy's again when needed!

Martin Grisanti

2 years ago

All employees were very professional. Service was great and they were very responsive. They were able to have a technician out the evening I started having issues with my furnace. They were also able to replace my furnace a day before scheduled.

Gloria Chamberlain

4 years ago

The service rep Kevin was excellent. He took the time to do the job right. Roy's were true to their word. $99.00 for the drain, plus the 29.95 dor the service call. Good job!

A M

4 years ago

Marty was highly impressive. His knowledge, manner, and explanation helped relieve what could’ve been a very confusing and stressful situation. His confident demeanor assured me that we made the right choice. Marty, Trevor, and Joe were professional and respectful all the way. I felt lucky to have them in charge today.

Jennifer Gillick

4 years ago

Roy's offered amazing customer service. They got a technician out to my house in a very timely matter. They were very friendly and answered ALL my questions and showed demonstrations on how to take care of my furnace and ac unit. The technician gave recommendations and tips as well that I found useful. Very pleased!

Matt Pizarro

5 years ago

David Martin (Roy’s Plumbing) did a GREAT job today fixing our AC unit, a true A+ from his initial greeting thru description of the work, updates throughout the job, and a clear walkthru of what was repaired. Appreciate his attention to detail and commitment to getting our AC running on a hot day. Job well done.

Cristina W.

2 months ago

We’ve had Roy’s out multiple times to our house for various issues since we bought our 90+ year old house. Every tech they’ve sent out has been extremely knowledgeable, worked quickly, and spent more time than needed talking through whatever issue/solution was worked on that day. I sense they might be slightly more expensive than other options, but the quality of work and their people make it well worth the extra cost. The techs usually try to help you save a few bucks when they can too! I could not recommend them more.

Robin Guarino

4 years ago

Entire crew was very helpful, explained all stages of major sewer repair. John, Dave and Brandon made a horrible situation bearable. Thanks guys for making it all right again!

Vtsero

5 years ago

My Dad needed a shower fixed, so I called Roy's, only because I had them do a job for me at my home some time ago and it went well, however this time I don't believe it did.He replaced the shower fixtures, and pipe work in less then an hour, not getting a speck of dirt on his white shirt and tie. We were charged just under a thousand dollars for that which I thought was way too high, in fact a few plumber friends later couldn't believe they charged us so much!I usually watch all workers that come to the house, but on this occasion I did not. But I wish I did! Several tiles came loose last month and i didn't think much of it until several turned into allot that cam undone and I noticed a cracked 1 near the fixture. So I can only assume this guy knocked off about 10 or more tiles and never calked them back up on the wall! But also didn't tell us about it either! And he tried walking out with our new brass spigot and replaced it with one of his, it did not need replacing.Disappointed at the price and damage. I have only myself to blame I wasn't looking over this guys shoulder! Live and learn I guess.

Carolyn Alfieri

4 years ago

I love Roys Plumbing, called someone came in 20 minutes, Ken was very professional, knowledgeable, very happy with the service! Will recommend to friends!

Greg Hager

5 years ago

Great service and very friendly person. Fixed my ac on a hot steamy Saturday and added great conversation in the midst. I highly recommend him. Thanks Roy’s for sending a great tech.

Christine O'Connor

5 years ago

Your technician, Sean O'Keefe was very professional and helpful with our problem. We are now waiting for an estimate on having the trouble he found repaired. I would recommend him and your firm to anyone that has any plumbing problems

Cordobaman13

5 years ago

Had sewer back up call they came out in a Reasonable amount of time for calling in the middle of the night. Really friendly guy, Robert Champion. Didn’t mind the me asking a ton of questions Explained how to system was built/ laid out. Would highly recommend Rob to everyone.

maire courtney

3 years ago

Men arrived promptly and were polite and professional and ready to work. They did a wonderful job and never complained about the extra trouble or work they had to do in order to access the items.I never felt wary about leaving them in my home while I went out.I love ROY’S!

maggie Egan

4 years ago

Always arrive at scheduled time for appointments. Tech is clean, professional & courteous. Very pleased with Roy’s.

josh abbate

2 years ago

Quick service. Cleaned up well after the work was done. Very professional and nice throughout the install of our AC today. Couldn't be happier.

Steve Kos

4 years ago

Roy’s was able to fit me in for a next day installation of a new furnace. Dave and Dan were exceptional. Couldn’t be happier with the quality of their work and professionalism. I would highly recommend Roy’s.

Kim Attwood

4 years ago

I can't tell you enough how wonderful our experience has been with Roy's! Tim and Zach were very curteous, prompt, punctual and HARD workers! They were flexible with last minute changes and were able to adjust our estimate before my very eyes. They got the work done in a timely manner, and cleaned up so that you wouldn't even know they were here! I am so impressed and will definitely contact them if anything ever arises in the future. (Thanks for killing that monster spider for me too Zach!)

Miranda Kofod

5 months ago

The team who completed our emergency sewer line repair did excellent work. The work was completed in December 2022 just before the historic blizzard. We are forever thankful they were able to get us up and running so quickly!

Kyle Osika

7 years ago

Technician came out, couldn't pinpoint the problem. Technician said the motor had play to it(couldnt move it by hand at all) Estimated a new motor with labor about 700 dollars, then said probably not worth fixing but they could get me a unit for 6,000. Fan broke during the process of checking system(i expected the noise to be the fan anyway). Technician said they would call me the following day for a price on a new fan blade and the install, never heard back from them and paid 89.99 for a diagnostic. I ended ordering a fan from amazon using the model number from my unit and installed it myself. A/c is working great, freezing cold. Will not recommend Roys to anyone.

Rochelle Webber

7 months ago

Dominic and Jeff did an excellent job explaining each step as they worked through the plumbing inspection. They addressed my concerns and completed the work quickly!

Sam Hanna

3 years ago

Roy’s HVAC came in with a very fair estimate, completed the job on time with great workmanship, professionalism, and attention to detail. Would highly recommend for any HVAC needs. Thanks to Brian for the excellent job! A beacon of excellence for sure.

Jeff Sabin

8 years ago

Roy's plumbing in my view took advantage of my aunt and uncle who are elderly. They charged almost $500 to install a standard kitchen faucet. Very expensive and I would not recommend them. A very simple job to do. I spoke to another plumber and he would completed the job for less than half the price. Essentially $70 and a service call. I called the Roy's Plumbing Manager and he said that is a standard charge for that type of faucet. When asked what that particular faucet cost, he replied he did not know. Very upsetting that they are taking advantage of the elderly. I would not recommend them.Jeff

Bruce Chapman

3 years ago

Prompt and Professional. They are NOT the least costly, but if you want the job done right THE FIRST TIME, instead of setting several thousand dollars on fire thinking that you made a score, then when you need service, your calls don't get returned, you spend hours waiting for people that pull a no show and the unit you purchased is a piece of JUNK and needs to be replaced. Viessmann quality products installed when they say and how they say. Roy is your man!!

Chris Major

a month ago

Needed emergency repairs and we got them the next day when there was nobody else to help us they have great communication and service I would recommend above everybody else

Stan B

3 years ago

Polite, professional and hard working.Went the extra mile to fix issues that other company overlooked or didn't care aboutAlso kept the house clean, and non scratch with using the correct equipment and protcol.Help set up new carbon monoxide, and wifi for the new thermastat

Sara Cecchini

6 years ago

Very happy with Roy's. Have used them three times at least.Today basement was flooded due to sump pump failure. Dan S. from Roy's Plumbing came out and installed new sump pump. Basement drained pretty quick once he turned on the new pump. Dan even helped me sweep up the water.

Kim Boyd

4 years ago

Had a great experience with Roy's! Very quick response and set up time to do the work, and the work itself was done very quickly. We were surprised they were able to do as much as they did in such a short time. They guys that did the work were friendly and professional and really respected our house while they were here. This is our first time working with Roy's but it definitely won't be the last!

keisha pinkney

a year ago

Our family has used Roys plumbing for different reasons over the years and every time, we receive the same exceptional service!!! Always on time, polite, clean and efficient!! Thanks again

BRIAN GARVIN (MuddyEyeBall)

4 years ago

Nothing but 101% of the time PROFESSIONALISM meets talented experienced techs looking to treat your house, your furnace & A/C & PLUMBING needs as if it’s their own personal investment!! THANK YOU THANK YOU THANK YOU! From the point of scheduling a service visit to the stellar communication days/hours prior to a scheduled home visit/service call; ROYS TEAM IS THE REAL DEAL & GOES ABOVE & BEYOND THAT EXTRA MILE TO extend top notch professionalism with experienced techs, equipment & service...you bust your a$$ to make a weekly paycheck so why trust it with any team other than the guys/women that know their mechanical field & customer service of expertise and care about your home as much as you do! Their customer service & implementation of technology (efficient use of voicemail/email communications & tablets for ease of invoicing) also makes the process a pleasure it shows that ownership & management knows the importance of investing back into their team!

David Frech

3 years ago

They quoted a simple job at more than twice what another company completed the job for. I saved over $350 getting a second estimate. Roy's is over priced!

Matt Kallen

a year ago

A technician named Roger came out to my house back in March (5 months ago), looked at my radiator briefly and told me what I already know. It's broken and needs to be replaced. Didn't seem very experienced with this type of work, didn't offer much advice. He promised to look into what models would be available that could replace my radiator, and I still have not heard from him. He charged $97 to do nothing.

Margaret Hartman

4 months ago

Great experienced serviceman, Jeff is the best and always brings another serviceman to keep the work moving along, thorough and complete. 3 furnaces and 2 AC units. Affordable and On Time arrival! Very pleased.

Stephen Maxwell

3 years ago

Had a good experience getting a mini split Mitsubishi AC unit installed. Everyone I ever spoke to was always professional, knowledgeable, and helpful. They're always available to answer questions. I didn't get too many other quotes, but their pricing was what I expected to pay going into the project. Most importantly, the final result is excellent, with well managed electrical and tidy work.

Keith Zygand

3 years ago

Jeff was the best today helping my husband and I , could not have asked for any better service and care for the problem in our home. Thank you very much Jeff , we will highly recommend Jeff at Roy's Plumbing and also 5 stars for the office staff .

Kathy Matthewson

a month ago

Jeff, was professional and courteous. And fix my issue rather quickly

Barbie

4 years ago

Roys was contacted after our hot water tank burst. Tim came out gave us our options. He was knowledgeable and told us what to expect. Best of all he did not leave us without hot water prior to the installation of the new system. A few days later Tim and Zach installed the new system. They were professional and also well-informed on the equipment. They were very conscientious on maintaining a clean environment. I will be using this company for my future plumbing needs!

Katherine Dunlop

4 years ago

I have never taken the time to write a review before but our technician Roger was excellent...very thorough and spent a lot of time with us educating us on our unit. Very pleased

Greg Wollen

5 years ago

At first I was skeptical. You see a large operation like this and your first thought is way overpriced and you never know how qualified the technician is.I was wrong.When the plumber, Scott, showed up, the first thing he did was put boot protectors on. This may seem like a small thing to some, however I've been working really hard to remodel our house and I want to keep the finished parts looking clean and nice. The boot covers were much appreciated:)As a DIYer, I know enough to be dangerous. However, I knew this job was not an easy one. Scott quoted the price as appeared on their website. I even questioned it based on what my understanding of what had to be done. There were no strings attached. The job took much longer than he initially thought, however there was no 'unexpected charges' they tried to hit me with. Scott was very knowledgeable, fully reviewed what he needed to do before starting, and went over and above what was expected.Scott definitely over-delivered on this job.I will definitely use Roy's Plumbing again.

Brian Maouad

4 months ago

Roy plumbing was phenomenal. A contractor I hired (Jason from MKJ buffalo group) hooked up my son's bathroom including toilet to the house drain tile plugging my drain system with sewage for a year and causing other problems as you can imagine that originally we assumed was septic system related. Everybody came over and wanted to jackhammer my basement floor and charge crazy fees. Jeff from Roy did an unbelievable job he fixed everything beyond my expectations. I can't be more thankful. Thank you Jeff and thank you Roy plumbing.

Russell Taylor

10 months ago

Spent 10k on a few different projects that needed to be fixed when we bought the home. After seeing that I was willing to spend money I asked for a estimate for my 6x8 bathroom. 25k was the estimate…what a rip off!! Do not use these guys!!

Rob Goodman

5 years ago

I called Roy’s to fix several water leaks in the home I just purchased. They gave me a quote to fix all of them. A few weeks later my tenants call me to say that they are still having leaks in an upstairs kitchen sink. I call Roy’s and tell them that they sink is still leaking. They send out a repair guy and he tells me it is going to be another $900 to fix the leak. When I ask why it was not identified in the original quote he gives me the round around.Roy’s contacted me after my complaint and sent their Manager out to review the situation. After his inspection he agreed that they should have identified the leak in the first visit and significantly reduced the estimate as if the work had been done at the same time as the previous work. I am very impressed by the immediate response and responsibility Roy’s made in this issue and will definitely use them again.

Laura Murphy

4 years ago

I was extremely pleased with the service I received from the work crew of Dan & Mike from Roy's Plumbing today with the installation of my new air conditioning unit . Mike & Dan were extremely focused, worked very hard to complete the job & they explained all the relevant information about the new air conditioner , thermostat , @ smoke alarms . I was very impressed by their professionalism & dedication to their job.It was a pleasure dealing with your company , from the initial assessment , to the explanation of the proper air conditioner for my house & finally to the installation of the new unit .Thank you for such efficient service.

Linda Rohe

4 years ago

I am very pleased with Roy's Plumbing, Heating and Cooling. Initially Brain was here as my thermostat was acting up. Come to find out 77 ppm + of carbon monoxide was being emitted into my house. A new furnace was not a option. He gave me 4 options, but didn't pressure me on what to purchase. That settled he made my appointment for the installation the next day. Dave and Dan (hope I got their names right) were here promptly at 8 AM. Dismantled the old furnace, installed the new one, Hauled away a 1979 monstrosity and cleaned my basement better than I did. They installed a new thermostat showed me how to use it. Plus I now have 5 new smoke detectors and 4 furnace filters. Thank you Dave and Dan! You did a great job! If I need you in the future I will definitely call again! Thank you all!

Andrew

4 years ago

After beginning to use Roy's this year for annual heating and cooling tune-ups, I am impressed with their professionalism, reliability, timeliness, and demonstrated knowledge of the trade. I highly recommend Roy's for annual tune-ups on household heating and cooling systems.

donna paladino

a year ago

Had water backing up into house. Called Roy's based on Google reviews & Google guarantee. WOW, super expensive, but seemed knowledgeable. We have a home warranty which wanted a simple snaking done prior to doing anything more invasive. Plumber told them that won't work, must be hydro flush. Home warranty denied claim & would not allow us to get another opinion, so the expense was all out of pocket. Hydro flush done, they could not clear anything. Claimed could not find vent outside & the entire yard had to be dug up. THOUSANDS of dollars. Toilet was put back & an estimate would be sent. Since that day the toilet is leaking, it was not put back correctly. Called to have someone come to fix it & they will not send anyone for 5 or 6 days, even though they caused the problem & the floor is being ruined. **** FYI **** I called another company. They had NO PROBLEM SNAKING & CLEARING THE LINE. Also did not need to dig up the entire yard to find the vent. They used a simple metal detector.

James Shemansky

2 years ago

Technician unclogged all of the drains in our house, was very professional and cleaned up spotless. Price quoted was what was charged. Price was not too bad, could have been worse. Drains flowed very good. One thing that I was not happy about is that the receipt states there is no guarantee because there was food and grease in the lines from the kitchen. In that case, it should have been explained to me when he was here and that line should have been steam cleaned. Kind of a pre-existing condition. I would recommend Roy’s to others and I would use them again.

John Stogsdill

3 years ago

I was very dismayed at the business practices of Roy's. Called for service on a clogged drain. $79 service call charge plus clearing the clog. Guy shows up, does nothing and proceeds to bill me well over $300. Mark's Plumbing did it a couple years ago for about $150. I told him NO WAY, so he billed me 86 bucks for doing absolutely nothing. I paid him and he insisted everyone would be comparable. I called a company I saw recommended on Next Door. He was there in less than an hour, cleared the clog and charged me $104. I tipped him 20 bucks for great service. Perhaps Roy's would be good for installing new plumbing, but you'd pay good money just to learn their price. I find this reprehensible. Do not call Roy's for a clogged drain. You will be ripped off.

dave eddy

6 years ago

T. Perry did a great job, I was actually concerned we were going to have to tear up the front yard. But it was a simple drain cleaning and Tim was efficient and professional.

Darlene Govenettio

6 years ago

Being a 27 day old new homeowner sadly presented with a too soon of a problem along with not knowing what to do, where to go, or who to call. I made a quick choice which ended up being a smart choice. I had someone who answered all my questions, who was very knowledgeable with honest concise options being presented. Not only having a comfort level of someone genuinely caring, he knew I was overwhelmed and needed a trust level to make a good decision. Dan truly went out of his way to make me feel all would be ok and taken care of. He is a huge valued asset for his company. My accolades are not enough to thank him for his direction and quick turnaround for the next days service. Thank you!! Its very hard to find hard working and caring individuals now a days and I did!

Sean McAninch

2 years ago

Zach (the technician they sent over) was one of the better service professionals I have had come since buying the house. He was polite, professional, seemed happy to answer all of the inane questions I had to ask about what he was doing and his work. He was actually able to come forty minutes earlier than the start of the window I had been given too. Between such a good visit, and the interactions I had with their office via phone, I would feel confident recommending Roy's, and will be using them again the next time something Water or HVAC goes on us.

Marilyn Hariaczyi

4 years ago

Your technicians were timely, professional, and addressed my plumbing issues. Service cost was reasonable. Thank you.

Jeffrey Spriegel

4 years ago

Roy’s Plumbing was prompt, friendly, and professional in their visit to take care of a plumbing issue in my home. The technician was very clear in explaining the issue and as he proceeded to examine the problem. He answered all of my questions and made simple, positive recommendations. The problem was fixed and I was quite pleased at the more than reasonable charge for the house call. I would highly recommend Roy’s Plumbing to anyone with a plumbing issue, concern, or need of regular maintenance, repair, or installation. They also provided an estimate for additional work I am considering during this service call. Their communication through text and email is outstanding and everyone from the company I spoke with was friendly, professional, and patient in responding to my questions. This is the every business should be with their customer service!

C B

5 years ago

12/12/2017 - Editing my review from 1 star to 4.I hadn't seen their response to my review but yesterday, I received a call from their company apologizing and explaining the situation. I can firmly appreciate a company calling and saying this person messed up. I managed to get my furnace fixed by another company, so no hard feelings. Thank you for calling and explaining.Chantal---In times of an emergency, advertising as 24/7 emergency repair but not having the staff to accommodate a furnace fix in winter isn't really 24/7. Saying oh I'm booked tonight and tomorrow is really disheartening when someone is in a crisis with all their pipes on to avoid freezing in this weather. Put a disclaimer that says maybe we can accommodate you so people don't get their hopes up.

Ikram Massabini

5 years ago

they came in on the weekend. Fixed the leak quickly. they are very fair priced with excellent service. highly recommended.

Jenn Rivera

4 years ago

They were very professional and friendly, Fast service explained everything in detail, I would definitely recommend them and use them again

Karen Straw

4 years ago

Satisfied with their Work. They Are Very Reliable 5🌟🌟🌟🌟🌟 star Rating All the Way. Thank you I Would Definitely get Them Again

William Purcell

3 years ago

Working with Roy's is great. Everyone is knowledgeable and personable and want to take care of you as best they can. I highly recommend them to anyone.

Penny Rappahosken

5 years ago

I have called Roy’s for several plumbing and heating issues and have always been satisfied with their service. The technician Scott arrived exactly when he said and he was incredibly polite and professional. He was very efficient in identifying the problem and repairing it (leaking gas valve). I will absolutely continue to use them for future plumbing and heating concerns.

Mike Metz

4 years ago

Extremely professional team in all aspects. Job done well. Very clean and respectful team. Will continue to use them and recommend them to others

Billy Caviness

5 years ago

Brian and RoyI cannot THANK YOU GUYS ENOUGH!!!! I APPRECIATE YOUR Professionalism, Expertise, Efficiency, Expediency but most of all your KINDNESS. I am a retired combat vet been through with my service 4 years now. YOU GUYS ARE THE BEST. I will recommend you to all I know. Have a truly BLESSED DAY. You know how to support your troops.

Marie Jakubowski

5 years ago

Tom was very efficient with making sure everything was working properly and explaining my concerns on operating the thermostat for heat and AC.I'm very pleased with Roy's Service and equipment. Thank you Roy's .

Dawn Glynn

4 years ago

Excellent experience from start to finish. Dave was very thorough in his estimate. He explained many different options and was never trying to push a product that I did not want. The install date was within a week of the estimate. I was very impressed with that. If they can schedule that quickly for scheduled work I am confident in the event of an emergency they would respond right away. The installers Dave and Josh called prior to arrival and arrived right on time. They were very professional clean and knowledgeable in what they were doing. They Installed the furnace AC and hot water tank all in one day. They left the area they were working in very clean. They explained Everything they did in detail , And how to maintain the equipment. I would highly recommend Roys Plumbing for any of your plumbing heating and cooling needs.

Blues L

4 years ago

Today we had our 1st experience with Roy's Plumbing Heating and Cooling for a plumbing issue and they were amazing! When we called the lady who answered the phone was courteous and very helpful and had us a technician here within 3 hours. Our technician was Dan S., he was extremely knowledgeable, proffesional, explained everything in detail, and definitely customer oriented, very good guy. Thank you for such excellent service and you most definitely have a forever customer!

June Miller

a month ago

Jeff and Nick K both were knowledgeable, patience, and explain the problems well.

Debbie Totaro

3 years ago

Dave arrived on time. Very professional from the time I answered the door.All floors were protected. Shoe protectors were worn. Extremely polite and friendly. Dave explained everything. Dave made sure we knew how to use the new equipment and left ample time for questions. Would definitely use Roy's again. First time we have had service that nothing went wrong. Was a pleasant experience.

Jordan Conrad

9 years ago

Wednesday started out with that lovely shock of a warm shower turning into icy Lake Erie water. My hot water tank, after years of service in, presumably, several theaters of war, sprung a leak and gave up the ghost.I wasn't too worried, though. I called Roy's Plumbing and they sent Mike S. he assessed the situation, walked me through my options and took care of business. By the way, this happened the same day, only 2-3 hours after I called. All the parts were on the truck. The job was completed quickly, AND Mike made sure everything was clean before he left. Well done, sir!

Maria Costello

2 weeks ago

Jeff Wartinger responded to an emergency plumbing situation in our home on a Saturday evening. The water pipe, on the second floor, broke while my husband and I were out for a couple of hours. We returned to water gushing from the second floor down to the first floor, then down to the basement. I contacted Roy’s and explained the situation. The service person was kind and reassuring. I was then contacted by Jeff. He was at our home within the hour. We appreciated the timely service, on a Saturday evening. Jeff quickly found the source of the leak and repaired it. Since then, Jeff has been to our home to complete an overall plumbing inspection and to complete a couple of non-emergency plumbing projects. He was accompanied by Nick, a tech in training. Both were very thorough. Issues were identified that eventually would need to be addressed. Everything was thoroughly explained. They understood that we would need to space these projects out over time. They were not pushy at all. They even advised us on how we might address one of the issues ourselves. We are extremely pleased with the work that was done. It is good to know that we have such a reliable resource available to us.

Paula Pericozzi

a month ago

Excellent service. I was originally given an appointment for Monday (it was Thursday). A very nice gentleman added me on the cancellation list. I got a call a few hours later that there was a cancellation and the technician arrived Thursday. He was very professional and knowledgeable. After listening to me about the problem, he diagnosed the problem and promptly repaired it. Yeah it was fixed prior to a storm that evening. Great service all around and reasonably priced fix. I highly recommend them😀

DEBBIE WADDELL

6 years ago

Plumbing issue... lines plugged. Arrived on time. Explained the problem and gave me several solutions. Answered all questions and I signed up for the service program. Very professional and did a great job cleaning up. Thanks again.!😊

BILL LAKAS

4 years ago

The service tech was great He thoroughly explained what was going on with the furnace and what needed to be done to fix the problem He also explained options for the future to keep things running OK or replacement.

andrew canzoneri

6 years ago

We called Roy's for a plumbing problem with our bathroom shower. Matt F. was our tech. He was very polite and personable. He let us know exactly what needed to be done and how he would fix it. He also let us know how long it would take and what the cost would be. He finished the job right on time made sure it worked and left no mess. He was just the kind of person I would like to deal with in the future if we had any more problems. Great job Matt F!!!!!!

Connor Pawlikowski

a year ago

Nothing but positive things to say about my experience with Roy’s. From the initial diagnoses, to the sales consultation and installation, the process was easy and flawless. My furnace stopped working unexpectedly and Roy’s was able to get a new furnace and AC unit installed within a week. They also installed a new thermostat and smoke detectors. Everyone I worked with was professional and kind. Not many business left that truly prioritize customer service, and I’m so happy o chose Roy’s for my heating and cooling needs. Customer for life here!

Tracy wils

5 years ago

Joe was extremely patient when reviewing our sewer problem and explained things several times until we understood what was going on. He is a great asset to Roy's Plumbing! Thanks again Joe!

Chris Purtell

a year ago

Jeff has cleaned the boilers and furnaces at my home and my rental properties for the past two years and has provided the best service one could ask for. He took time to explain how I can monitor and maintain the systems as a homeowner and landlord, but he also listens to my concerns and provides thoughtful information to help me make an informed decision. I have had nothing but great experiences with all of Roy's employees, but Jeff is awesome.

Lisa Speaks

7 months ago

Excellent service! Always friendly, one time and trustworthy. Thank you!

Kimberly Pardee

2 years ago

Great customer service!! I cannot stress enough how efficient, professional and friendly my technician, Brian, was! He was prompt and courteous, diagnosed the issue quickly, answered all of my questions and made me 100% comfortable with the decision that I made. I highly recommend Roy's Plumbing Heating and Cooling!

Kathryn Kozik

4 years ago

Jason was a pleasure. Our furnace is running smoothly. We purchased the service contract and will be requesting Jason in the future.. And the office staff is fantastic too. I received a confirmation of my appt almost immediately with the name of the technician (Jason). Then 1/2 before arrival we received a phone call to let us know Jason was on his way.. Fantastic customer service , thank you.

W King

9 years ago

Roy's crew just installed two furnaces for our double. The level of professionalism is outstanding from each and every employee; from Heather who called when someone was on their way, to John who did the estimate yesterday, to the gentlemen who came to clean the ductwork and install the furnaces today. The level of workmanship is also beyond reproach. Everything was explained in detail and every question was answered in layman's terms. While no one wants to have to replace one, let alone two, furnaces we felt the price was more than fair with several repairs and extras put into the job at no extra cost. There is absolutely no sign of debris or dust anywhere in the house, well, at least not from Roy's work. LOL.We will be highly recommending Roy's to all friends and family. Great job Roy's!!

Suzanne Denny

3 years ago

Office notified me of tech's arrival time, and his name, and asked 2 relevant questions r/t CV-!9Dan arrived on time...very polite, considerate, & informative-i appreciated the shoe coversQuickly dx.existing problem...explained cause, &remedy...reiieved my anxiety (I rhought it was a much more serious problem) &completed job in a short time (after 1st checking that problem had been alleviated).I would use Roy;s & this tech again if needed.

victor liberta

5 months ago

2nd time using them same guy awesome service abs very pleased with outcome!

Dennis Long

4 years ago

Roys kept me informed from the second I called for an sewer cleaning to the point when they pulled up in front of the house. No wasted time waiting for the plumber to arrive. Excellent job done and totally satisfied. The plumber could not have been nicer and extremely helpful.

Kathy Metivier

4 years ago

Both service personnel were polite, pleasant and comfortable to talk to. They gave me options and explained the issues well to someone not skilled in plumbing. A fine company, and I like that there is someone to answer the phone in the office, not just the service person's cell. Better contact!

Roberto Beltran

8 years ago

Was having an issue with my toilet. Called to make an appointment. Was told since I wasn't the home owner they couldn't set up an appointment. I explained to them that the homeowner was at work and that they would be present at the time of the appointment they still turned me away. Called one of your competitors and got an appointment right away.

Larry Budd

3 years ago

I have been using Roy's for over 5 years . I have never had bad experience with their techs or administration. Today I met Rob from Roy's as he introduced himself. I will never forget that introduction. He is a dedicated, experienced, and customer oriented asset for Roy's company. He performed the yeary checkup on two high efficiency furnaces. He explained the service call to me in terms that I clearly understood. Another tech should also be recognized for his professional and knowledge. Roger did my service call last year. Clearly, Roy's has an excellent staff, from the administration to the field staff.

Thomas Soltyka

3 years ago

These employees know what to do in my difficult situation. Very hard job and did not complain about anything. Explained the whole job and did it perfect. Awesome work ethic and job expertise. 5 star company...

Michael Cunningham

3 years ago

totally unhappy joined silver membership club in january bought new furnace in feburary did not get the promised 10% discount as stated.guess i will have to file a lawsuit and a compliant with BBB.

John Radwan

4 years ago

Today, “Ken”of Roy’s conducted an annual checkup on my furnace. Ken was professional, polite and easy to talk to. He answered all of my questions and I was very happy with his service.

Robert Weekley

4 years ago

Joe was very informative with our request to install a new gas furnace. Explained all the offers and what a new unit will be like. He listened and was very helpful with all our questions. Made us feel comfortable about making this decision on the purchase. Thanks. Also, after the installation was complete,the crew was very helpful and open to all questions we had. They took extra care with our floor while moving stuff. all areas were cleaned up and they explained all the features of the new furnace. I would in fact refer them to anyone who would need ROYS service. Thanks again

phil ciallela

a year ago

The team at Roy’s were terrific with our Furnace/ AC replacement. From the walkthrough & quote to installation. Everything was first class. Not even a doubt we will go with them again for any services.

William Abdale

8 years ago

I phoned and made an appointment to repair our hot water heater, your technician, Donald Wittrock, came right on time, clean, neat and very professional. He went right to the basement, checked out the heater. came up, and told me what the problem was, how he was going to fix it and what it would cost. Absolutley no b.s. I like that style. He fixed the problem, and the cost was exactly as he said.I am extremely pleased with the professionalism of Roy's Plumbing and men like Donald on their staff. I wil be happy to recommend your company to anyone who asks about plumbing services. Keep up the good work. And, thank you.

Eva Lyon

5 years ago

Joe was wonderful! Very knowledgeable, friendly and took the time to explain exactly what the problem was. He explained our options clearly and finished the job quickly and professionally. We will definitely use Roy’s again- especially if everyone is as great as Joe!! Joe- thanks for making what could’ve been a disaster a wonderful experience. My family and I truly appreciated your help!!!

Joseph Pinto

4 years ago

Our furnace died last night. I called Roy's. The service tech arrived when promised. He was courteous, presented well, and was very knowledgeable. He quickly diagnosed the problem. He did not have the correct part so he scheduled another service call for the next day. He left us a space heater. The new service tech atrarri when promised, replaced the part, and assessed the rest of the equipment. We now have heat!!! Highly recommend Roy's.

francis cullen

4 years ago

Very good technicians, they explain every step of the inspection if you are interested. The homeowner can learn a lot about their heating/AC systems.

Lin Dohn

5 years ago

Bob came right on time. Fixed our problem. Offered suggestions to avoid future potential issues. Gave price estimates. He showed concern for our home, wearing shoe shields. Nice guy.

Sheila Hubbard

3 months ago

Excellent work the workers were very nice, the job was done right the guys cleaned up their mess very well. I used them twice two different set of workers, me and my Husband were very well pleased. Thanks again Roy's plumbing, I will use you again if we have to.

Tia Brown

2 years ago

Every single employee of Roy’s that has been sent to my house has been perfect. They’ve asked if I had questions and not ever once been condescending. That’s a big rarity when you’re a woman.

Elisabeth Ferenczy

4 years ago

Roy's was recommended to us by a friend and we have been very happy with their service. This is the third job we had done by Roy's and the service is amazing. The technicians are knowledgeable, extremely professional, and friendly. No long wait for a service call. They give you a quote and follow up appointment immediately after the job is determined. Its just really excellent service. I would definitely recommend Roy's to everyone.Thank you

matthew ruhl

5 years ago

Super friendly, easy to get ahold of, explained all the work they did, showed up on time, didn't have to wait long for the repair, work was completed in under the amount of time we were told. I couldn't be happier! Will definitely use again in the future!

Joe Tretter

3 years ago

Came out within one day. Very professional. Also came out on a Sunday, ultimately required a new HVAC system and it was installed on Tuesday. Fantastic!

Mark Robertson

a week ago

Do not trust this company to do right by you! They definitely know what they're doing but they are taking advantage of those who don't... They charged my aunt $500 to diagnose and replace a $20 start capacitor on a central air unit. Didn't even take 30 minutes. That's what they stand for.

Michele Hart

6 years ago

Very Disappointed in treatment. Was pleased with their work, I had a lot done, new boiler, hot water heater, and some plumbing, very disappointed that after three calls and assurance they would send receipts for all the jobs I had done, by three different people none sent the receipts. I had received email copies, but could not open for the boiler or hot water heater, I want paper copies as I do not have a printer. I also asked for the instructions for a faucet as it has a strange thing to remove strainer. Very disappointed that they say will send and don't. This is destroying all the good will I had for them.

judy spencer

9 months ago

On November 19th with all the snow, Anthony walked about 2 blocks to help me. The street and my driveway was not plowed but he came and took care of my problem. He deserves extra congratulations. Thanks again for your excellent service.

Luis Rodriguez

4 years ago

Get multiple quotes before shopping from here. They are 25-40% more expensive than the other 20 quotes I got for the same spec furnace and AC. Theres nothing in the owners response below that can change the facts. Just look at the other reviews about pricing.

Salvatore Sacco

4 years ago

Dave , the tec who installed my new furnace was informative, courteous,neat and clean. He went above and beyond my expectaions. He is defenately an asset to your organization.

Vince K

5 years ago

I have never used this company in the past but I definitely will in the future. I had a clog in my main drain and called to have it looked at in the meantime I was able to free the drain myself and cancel emergency service until the next day. I was going to have the drain snaked to just for good measure and thier service tech told me he wouldn't want to oversell on me and that it is not necessary. He advised me to run the hose down the drain for good preventive maintenance. I got to say I was very impressed. I can always deal with a company that Pride themselves on honesty. Thank you

U Found Waldo

3 years ago

Very pleased with my new heating and AC unit installed this Fall. Joe Z and his team were great - got everything done in a day and had everything cleaned up and explained the thermostat etc before leaving. It's a lot of money but going into a Buffalo winter it is worth every dime

Robert Landis

9 years ago

Nick & Tim cleared the drain, cleaned up and Roy's replace my furnace last year with the same great service starting with Mike. Thanks Roy's Plumbing. You are now my PLUMBER...................Regards,Rob Landis

Koleen Greenawalt

5 years ago

5 am and you still get the best service, from phone receptionist to tech. Nick responded promptly to our concerns when he arrived within 30 minutes of our call! What more can be said! Roy's is awesome!!!

Edna Harris

11 months ago

Paid $300.00 and still have same problem and now wants to charge me over $1000 for real problem without crediting the $300.00.

Buffalonian

8 years ago

80-95% Boiler REPLACEMENT Efficiency Quote - person showed up, talked to me at some length and for what it's worth I called back twice after three weeks (after was TOLD I would I would have a quote within a week). NO CALL back. I proactively called, and still nothing. Are you serious?! $5000-8000 job and they really have no respect for me. This is insane. I can't believe the biggest player (as they say) in town can't even return a phone call or an EMAIL for that matter. You lost my business. Lack of action, is the main indicator of how they will treat you AFTER your money is spent. Crazy ... blows my mind after two phone calls, I can't even get a quote. Wow .. simply wow.

melissa lammerts

4 years ago

roys is always great! they have the friendliest staff members. every technician is very knowledgeable and they get things done quickly!

Mary Lou Hartnett

3 years ago

Very courteous and efficient. Answered questions and provided explanations relevant to new furnace and air conditioner. Cleaned up and removed all work related debris. Wouldn’t hesitate to use Roy’s for future heating/cooling or plumbing needs.

Matthew Doino

a year ago

Amazing work. Had an old boiler die on us and as always Roy’s was brilliant!

Beth Frazer

a month ago

All of the above plus pleasant. Explained entire process of their work to correct the problem. Totally pleased with Jeff and Nick. Would highly recommend them

Kathleen Clark

2 years ago

The install team was professional, tidy, and did a nice job installing the ductless ac. However, they were not able to turn it on due to it being slightly too cold that day, and said they would stop by next week to finish it up and show me how to use it.Fast forward next week, I called and had to leave a message that no one returned.Fast forward another week (today) I call and the earliest they told me someone could do it was 4 days from now.You were happy to take my money for the unit but are making me wait to even be able to use it. Poor customer service after the sale. It should take less than an hour for someone to complete this so I can use the unit before 5/18.EDIT: Roy's called me and made it right, and are coming out to complete the work they said.

Michael Bielawski

5 years ago

I just had Roy’s Plumbing in for an Air conditioning check and, as usual, they performed a thorough review, answered my questions and made some good recommendations. Ken, the service tech, was very professional.

Cole Kutz

4 years ago

Had Roy’s come out to replace my expansion tank on my boiler. They quoted me $725. That price is remarkably high. I ended up doing it my self for under $100. Saved my self over $600.

Edward Hall

4 years ago

Excellent service from pleasant girl on the phone to the installer Dave. I couldn't imagine that he'd install furnace without help, but obviously he's good at what he does. I would recommend Roy and for future work.

Bob Carncross

5 years ago

The tech was very knowledgeable. He took the time to explain my sewer system. We also when out to the front lawn and pull the town sewer cover. He determine it is a town sewer problem. Snaking the sewer line from my house to the sewer system was not needed and I was not charge for that service. It is always nice to have honest techs that only charge you for services needed. I know word of mouth is the best free advertising. I will tell everyone about my best sewer service call ever. We all know sewer service calls are never good( almost never). Roy's Plumbing should be proud of this tech.

Lisa McCollum

5 years ago

I had plumbing service tech Don W. At my house for service on a Saturday. He was very professional and knowledgeable. He provided a estimate for the work and went over all the possible ways of financing my problem. I had work in the past and they stand by there work. I would definitely recommend this company.

Ron Logan

7 months ago

We moved into a new house and had Roy’s come out to do a plumbing inspection and help us prioritize some projects. Jeff and Dom were AMAZING! We couldn’t ask for a better, more professional team. They did a thorough inspection and explained everything they did and found. They made “good, better, best” recommendations with absolutely no pressure to go with the “best” option. Not only did they do the inspection but they also coordinated with the installers so when that team got here, they knew exactly what they were doing and where everything went. We couldn’t be happier with the price and the service and would definitely recommend Roy’s to our friends and neighbors!

Jim Vitous

4 years ago

They sent us the Top Tech as our systems is a little unique. First time we had the unit serviced since moving into the home, 18months ago. We will use them exclusively now. The annual service contract is also a great deal.
Ayu and Jim Vitous

John Shields

4 years ago

No problems. Jason was friendly, informative, and tried to clean the pump before having to replace it. Had the pump still worked after the cleaning he could have saved us hundreds. He deserves a raise and an extra week of vacation.

carla baran

2 months ago

Best customer service I have had in years!!!

Carter Stamm

4 years ago

Had Joe come to my place for a clogged drain that was affecting my toilet and bathtub. Very professional and friendly during the entire visit. He let me watch the process of fixing the clog so I can attempt myself if issue ever occurs again. Was very informative during whole process. Will request Joe next time (hopefully never again) if any issues ever occur.

letasha montgomery

6 months ago

I utilized the annual plumbing inspection which was helpful in planning upkeep. I found this team to be extremely helpful, professional and I even learned a thing or two!

Carole Sinclair

4 years ago

I was able to get an appointment on the same day I called. Kevin was here within the time period for the appointment. He was neat, professional and easy to talk to. He completed the job of snaking the pipes efficiently. He cleaned up after himself and left the job as if he hadn't been here. I was very impressed. I have used Roy's before and the plumbers have all been professional and showcase consistency with the expected work ethic of Roy's.

Sandy Hanley

7 months ago

So professional, great price and financing. Took our worries away

Kimberly Surman

4 years ago

Excellent service. Dan gave us a few options on replacing our sewer line and with financing available made it more convenient. Also a great job by Tom, AJ, John and Brendan. They showed up on time and replaced the entire sewer line out to the curb all in one day. Roy's will now be my go to for plumbing.

Jodie Glagolich

3 years ago

Called in the morning and someone was over to help within a few hours. Brian made the quick fix and was really easy to talk to. He gave us a few tips and was done quick and easy. Signed us up for the plans and gave us a no pressure approach to selling it. It’s a good plan and a good price. We’ll be giving Roy’s a call for follow up on any other service.

Charles L Brown

a month ago

Great work ,always an excellent job.

Diane Catalano

3 years ago

I was extremely happy with how professional the installers were and when I was told they would be at my house at 8:00 am they were at my house at 7:59. A runner was put down in my house so they would not be walking on my floors. Went over everything about my new air conditioning unit. Answered all my questions. Very happy with all three that worked at my house. I would recommend this company.

Marcy Arthur

6 years ago

Brian A was very professional, knowledgeable and helpful. He came in and diagnosed the problem quickly and then gave us options to help fix our situation. I would highly recommend Roys Plumbing and Heating and especially Brian A!

C.

3 years ago

1-28-2020.My boiler unit was not working no heat, the pilot was on but not turning on main unit.Jeff came out on Sunday took apart the boiler unit and was able to talk me through what was wrong with the boiler unit.Had to schedule an appointment on that Tuesday. Mike came out to clean the boiler. Mike was very friendly, answered all my question. Cleaned up after taking care of that part of the job. Jeff came back after Mike, to replace parts and tune up the boiler unit. Making sure the unit was running and heating up the house. Jeff was friendly, helpful and answer question and walked me through what to expect during the repairs to the unit. Also how to maintain and how to upkeep the unit after the boiler was working correctly. Both jobs were done in a timely manner.Both Mike and Jeff were friendly, knowledgeable, helpful, good customer service skills. I would recommend calling Roy’s with any issues you may have with you’re home.Thank you.

Margaret Dunn

5 years ago

Great service! Prompt, professional, knowledgable. The service tech took care of my a/c problem very quickly and for a very reasonable price. Roy's has done work for me previously and I have always been very satisfied with their work. Thanks, Roy's!

lucille crimi

10 years ago

I was very satisfied with Roy's Plumbing. The gentleman who entered my home was very polite & explained everything that had to be done. I am happy to say I will call this company for my for all my needs....

Gary Quinlan

4 months ago

Excellent service, technician arrived on time. Explained what he was doing and why. Have used Roy's several times and have always been satisfied with the work they do.

mary white

9 years ago

had a excellent experience with the tech. from Roy's plumbing today answered all of my questions promptly and professionally. GREAT JOB

Mike Pao

4 years ago

If it was possible to put no stars I would have. They installed a generator at my mother's house. The next day she smelled gas and called the city. Sure enough the gas pipe was leaking at almost all of the fittings. This was carelessness and the lack of caring on the plumbers who installed this

Audrey Hall

6 years ago

We had Roy's Plumbing come out first thing this morning for an issue with our sewer lines. The gentleman who came out was incredibly helpful and informative and gave us several options to alleviate our issue. Roy's was so responsive to our needs! I will highly recommend them to family and friends and be using them in the future.

Amanda Woomer

4 years ago

Our boiler stopped working Tuesday evening. After we called Roy’s we had someone here the next day. Despite needing a new part, they worked quickly to get it in overnight. We now have heat again! Brian was professional and friendly. If I ever need help again, I’ll only call Roy’s!

Bradley Rausch

6 years ago

Very friendly, courteous, and willing. Had an AC tune up. Disappointed that there were no diagnostic results given to me to keep on file and compare to past diagnostics or future diagnostics.EDIT: Saw my technician the next day (who came back out because I heard a new noise after the tune up, all is good now) and he directed me to my receipt that was emailed containing all of the diagnostics. Kudos!

Johnna Coleman

2 weeks ago

Jamie was very professional and knowledgeable! He took his time and made sure the job was done right ! He explained things as he went along and answered questions as asked! I’d hire him again !

Michelle Nobile

a year ago

I called Roy's first when my bathroom faucet was leaking. They came right over and fixed the issue quickly. When I needed a new furnace, I once again called Roy's. They again came over quickly and scheduled a new furnace to be installed within days. They did a great job. Very clean installation and left no mess behind. They walked me through everything they did, installed all new smoke decectors and new thermostat. Very professional and nice! Highly recommend!

Jill Stegall

5 years ago

Provided a full understanding of review of our furnace and ac and gave easy breakdown of options. Very helpful and friendly.

David C

5 years ago

Professional, courteous, timely. Fixed issue, gave (3) options for repair. Wore booties in house, reliable, dependable.I recommend Roy's !

Ed Major

4 years ago

Excellent service. Nick was prompt and professional. Second time I’ve used Roy’s services. In the process of setting up my house. Will be calling for follow up service as needed. Looking into enrolling in the service club plan

Babara Shores

a year ago

Excellent service. Can't say enough about how professional and knowledgeable Dan is. He always gets to the root of the problem and fixes it or informs me of what the next steps are if needed. 100% satisfied and grateful to Roy's Plumbing, Heating & Cooling.

Jeff Ortman

4 years ago

The service tech took care of my furnace tune-up and water leak problem very quickly Roy's has done work for me previously and I have always been very satisfied with their work. Thanks to Thomas Miranda and Roy's

Everson Kalman

2 years ago

Updated bc we have had more work done.I still can’t speak highly enough about the work they do. We bought a house in Tonawanda from the 1950’s owners, where everything was original. Needless to say, a lot of work needed to be done. We got a new sewer line, furnace/AC installed, and they also repaired cracks in our basement foundation. They are consummate professionals and I wouldn’t go anywhere else for our plumbing/HVAC needs. The gold membership is just that-pure gold. You get put to the top of the list and don’t pay for service calls during normal business hours. We’ve only had it two months and it’s paid for itself already. If you’re having a problem with plumbers getting back to you or having subpar work, do yourself a favor and call Roy’s. --Older post: I love Roy’s. My whole family has had great experiences with them. Dan has been invaluable for our plumbing and we also had them do our entire sewer line. We had them replace our outdated AC and furnace as well. These guys are totally competent and professional and really get the job done. How often have you called someone to get work done with no response? Roy’s is the answer to all of your issues. We appreciate you!

Jaye Lascelles-Nephew

5 years ago

Roys is always courteous and respectful. Scott our technician today was great and explained things very well.
I always recommend Roys for heating or plumbing issues!

John Havrilla

11 years ago

Update - I have since had additional work done by Roy's including a new furnance and air conditioner with new zoning, a hot water heater and a new sump pump. Mike and his crew did an outstanding job on the HVAC system and zoning. I could never get the upstairs of my house cool enough, but these guys got it right. I love the new system and the zone work.Keith and TJ did the plumbing work for my new sump pump and water heater, plus some additional work. These two are typical of my Roy's experience. All you have to do is look at the work and you can tell they take pride in what they do. A very professional job, completed by professional people. They say the customer is important, and they mean it. Great people. They are not the least expensive, but they say what they'll do and do what they say. Not nickle and dimed, and completely professional.I was told by the Sears repairman to call Roy's when I found out that I needed a plumber. I asked a friend and they said Roy's was real good, but they had some problems. I decided to call Roy's. Tony came to service our needs. He was extremely professional, fixed the problem quickly.He wanted us to try their maintenance program. This is where our friend had problems. We declined and told him why. He convinced us to try the program and told us that if we could get our friend to call him or the company, that they would make sure they addressed her previous experience. He was very sincere and concerned that there may be a less than totaly satisfied customer out there. He wanted to fix it.We would not disclose to Tony who our friend was, because we didn't think it was appropirate. We have told her though about Tony's offer. I hope she takes him and Roy's up on it.I am very satisfied with the service and the professionalism of Tony, and his concern for the reputation of the company. He sincerely wants everything to be right. He certainly convinced me.

Carl Koester

3 years ago

We are a first time customer of Ray's. Jeff came to our house, addressed our plumbing issues and gave us some maintenance tips that we will use. Jeff was very customer service oriented and did a great job with the plumbing tasks that we needed taken care of.

Robin Chesbro

4 years ago

Great service. Knowledgeable installers. Job was completed in several hours and what a difference it made. I was walked through everything, shown all improvements and everything was explained. Would highly recommend.

Enid Vazquez

4 years ago

Called Roy's for a new furnace and was relieved that they came out to take a look the same day. Technicians David and Dan came out the next day for installation. Very professional, answered every question. Very pleased!!! Will definitely use again. Highly recommended!

Juliet Pacer

4 years ago

Ken and everyone I talked to at Roy's were AMAZING! I will never use another company again. Ken was friendly, honest, trustworthy, and I felt completely comfortable with him and what he recommended. I also loved the online chat feature! See you in the summer when I get a new furnace!

George Durivage

4 years ago

Work was done in a professional manner. All work options explained. Very courteous service from plumber and customer service. Absolutely no cleanup required after service was done..

Clark Squires

7 months ago

The entire AC installation experience was seamless!The Comfort Advisor did a great job reviewing the work to be done and explaining all of the various options I had. They answered all of my questions and went into depth and worked to fit the AC install into my schedule.The technicians that came arrived on-time and were courteous, easy to talk to, and quick! It maybe took them 4 hours - 4.5 hours to install the AC unit and it's various components. Since the weather was too cool, they have to send a technician out again to complete the final setup of the AC unit with my Nest thermostat, but that's to ensure it runs as efficient as possible, so no complaints here.The technicians though were clean and great in going over the work they did and answered all of my questions! All-in-all, a great experience with Roy's and I wouldn't hesitate to use them again!02/2023 Update: I've continued to have great experiences with Roy's and am excited for my home plumbing to be re-piped by Jeff and his crew.

Pine Woods

5 years ago

Roy's was great to deal with. Jeff was incredibly knowledgeable, efficient, and fixed our furnace in minimal time. He took extra time to explain what he was doing, and how we could prevent future problems. I highly recommend the company and the technician. A pleasure to deal with for the whole experience.

Bill Chapman

3 years ago

After several attempts to get my heating and cooling needs in order, I called Roy's. Next time I'll know to call them first. We ended up doing a complete replacement of my previously designed system, such an endeavor is quite stressful for a homeowner, but the attention to detail, professionalism, and level of communication was simply the best experience I've ever had.I had to send pictures of the finished work to my friends and family just to brag, thats how good it looks. Who brags about their HVAC? This guy!Thanks Roy's. My tenants need a new boiler, we'll be talking again soon.

Linda Petko

5 years ago

Called Roy's to have my hot water tank replaced. I called on a Sunday and had an appointment for that Monday. The service tech, Dan, was professional, knowledgeable and friendly. He came prepared and did an awesome job. Dan definitely went above and beyond. I would highly recommend Roy's!!

M Wicka

5 years ago

I called Roy's Plumbing to have my tub faucet fixed. They were able to come the next day & called with updates on when to expect them. They even sent an email showing who to expect with a photo. Jeff Wartinger arrived as promised & had my problem fixed quickly & efficiently. I have tried it out & it works great.

Torrey Washington

5 months ago

Nick Fyvie was great! Nick was academic in his approach to educating me on the nuances of plumbing and my specific house. After Nick left, I knew more about my house than I did before he arrived. And, he sold me nothing!Extremely thorough and patient.He’s was great!!

JEFFREY WOJCICKI

4 years ago

Had Roger come out to do a quick tune as part of the sale of my house. He was quick and efficient and made some recommendations. All in all good service call.

Ron Minute

a year ago

We hired them to run electric line to our spa. They were very professional, on time, and curteous. Ryan Kelly was totally outstanding. Very neat and professional. Always making sure we were pleased with what he was doing. If i had to rate him on a scale of 1-10 with 10 being the highest i would give him a 20. Nice job Ryan!!! Would strongly recommend this company .

Matthew Latham

3 years ago

Great job done very quickly! From start to finish crew was friendly and knowledgeable. Will use Roy’s again!

Jason D

2 years ago

on 8/05 I was selling a house that had a final walk-through from the buyer that was set to close the next day. I was informed that the heating system wasn't working properly at 7pm at night. I contact the company that installed my unit, but no one answered. I decided to call Roy's and I am very happy I did. Keith the repairman showed up and took the time needed to fix the problem. It was a stressful time for me knowing this could holdup my closing. I am very very happy with the service Keith provided and I will be using Roy's again when the next time something goes wrong.

littleredeft

3 years ago

Furnace needed replacing - Roy’s technician came out quickly, explained all the options without a hard sell (just the pros and cons), set the date for the next day and two very polite installers came in and within 3 hours had everything set up and working. They took the old furnace and duct work out with them and were careful to keep everything clean. Again, they answered all questions and were professional to the core. Great job! Would highly recommend Roy’s

Monica Elderkin

2 months ago

We have needed a number of things done this past year (boiler, hot water tank, leaky pipe in basement and new tub and shower.) We called Roy’s each time because we were impressed by professionalism and quality of work. Each time they came they explained the issue and gave us different options which we appreciated! Service was always done quickly and left clean.

Mike Spencer

4 years ago

I have used Roy's for HVAC and plumbing for 10 years. They are always professional and do quality work.

Big Mike

3 years ago

I'll start by saying that Roy's is for real. No hassle, did not try to oversell and kept me informed the entire time. The service was completed in a timely manner and the price was not bad at all. My service tech Matt was the coolest dude ever. He was very knowledgeable, kind and courteous and he went above and beyond to make sure the issue was resolved. If you have plumbing issues, I definitely recommend Roy's Plumbing. No Debate!!!

Thomas Naeger

4 years ago

I've had Roy's out a couple times to help me with the old lines running from my old house. They had one tech I really liked that helped me work out an affordable solution. But the last tech I was not impressed with. I don't think he gave much of an effort to snake the line and then when it didn't work kind half hearted came up with suggestions. None of which made sense or was close to an affordable solution.Twice now I've asked Roy's for quotes on plumbing projects for my house and they were high compare to other plumbers. One was so ridiculously I told them I rather them just tell me they don't want the job. They just seem like they are so big they are just going to charge what they want. I am not going to be lazy next time and find another plumber.

Craig “CZthecryptobum” Zuchelkowski

4 years ago

Dave was very helpfull with the task of heating an ac . Explained what they would do in great detail an knows his job very well

Robert Cameron

a month ago

Tech was amazing and best experience we have ever had. He was polite and walked us threw all steps he took. He checked all his work and explained Ed what he found and what we need to look at doing in the near future for service.

Tim Bookhagen

5 years ago

Rob arrived on time at 1am. He stayed in communication, and was completely up front and honest about the job. Possible outcomes, cost, everything.
He was accurate with his estimate, and more than just professional ( even at 1am )

paul polino

3 years ago

Arrive before schedule time. very courteous, knowledgeable, did a fantastic job removing the big ruts in the main line. drain is wide open, very happy with the job. very professional. would highly recommend this company. you won't be disappointed.

Renee

3 years ago

I'm pleased with my new furnaceand conditioning! The UV system that cleans allergens and mold from the air is truly a game changer! I've suffered with allergies for years and this week I've awakened being able to breathe clearly!I can't say enough about the technicians! They are polite, patient, knowledge and efficient, just to mention a few of their qualities.I will highly recommend their service !Thank you! 😊

Harsh Sharma

4 years ago

Excellent work done in a speedy and efficient manner. Jeff is professional as well as friendly and superb at what he does. Highly recommended!

SANDRA MUSSELL

6 years ago

Dan was very professional and courteous. Explained everything he was doing and why and what caused the problem. If we need help again we will certainly call again and recommend you to our friends.

Gaya Amirthavasar Dapp

2 months ago

As a female, I have not always had the greatest experience with repair people - this has not been the case with Roy's. We've used Roy's for electrical, plumbing and heating. They've always been extremely courteous, prompt and thorough.We had them install recessed lights in our upstairs hallway and bedrooms, 17 in total including adding dimmer switches. They completed the job in less than one day!They do our furnace checks, replaced our water heater to a tankless water heater and installed our toilet and faucet in the guest bathroom. All done quickly and expertly.We recently had a leak in our kitchen ceiling due to the bathroom shower upstairs. Jeff and Nick were able to come the same day and investigate to find the issue. They recommended a few options and explained the risks for each. Before they left, they were able to schedule our next appointment.I would highly recommend them if you want the job done right! Plus it's woman owned and a local business.

Shirley Alston

5 years ago

Matt was nice and he knows his business, I like it when a plumber tells you exactly what it would take to fix the job. Thank you!

Barb White

5 years ago

Don was great! He expertly repaired my water tank and alerted me to a gas problem I had. He stayed until the gas problem was resolved and guaranteed that everything was working properly. Roy's Plumbing is the best!

Christine Schmidt

6 years ago

Jeff W was the technician who step by step went thru our current tanklets water heater s problem. Then he let me know cost wise to repair our 14 yrs old heater. I listened and asked questions which he explained to me in language I understood. My husband and I will talk it over and get back to our tech. Tyvm Jeff for your assistance. He gets a 4 star review.

Karen E

3 years ago

April3, 2020. The team at Roy's Plumbing were very competent and efficient in repairing our blocked sewer line. All completed in one day, which was great. Damage to basement was minimal. My front lawn was not damaged too much, nothing that can't be reseeded and landscaped. The friendly customer service was appreciated especially in these social distancing time. All in all, Marty & Tom led their team to great results. Thanks again to a great team.

Sharon M

4 years ago

Service date: May 13, 2019When we’re all quick to complain, I just want to let you know that Kevin was wonderful! He was professional, courteous and explained everything to a “T”. He replaced the outside spigot and let me know that he was having difficulty removing the hose from the old spigot. I asked him not to spend too much of his time on removing the hose as the hose could be easily replaced. But, he said he would continue to try and he did. The hose wasn’t removed and that is perfectly fine. After all the years we put up with that leaking spigot, I’ll happily purchase a new hose. Also, I let him know numerous times not to worry about his shoes - the floor in the basement is painted concrete and there is vinyl plank everywhere else. But, he covered the old throw rug in the hall with a cloth and made sure his shoes were covered. I get it. Some people say one thing yet mean another. He was very careful. He pointed out a couple of other plumbing related issues that we should keep in mind and when he could have been finished here, I asked him about putting the sump pump discharge under ground which lead to discussing doing the same for all of the downspouts. He looked everything over as though he had nothing else to do today. He completed his estimate and sat and explained every detail to me. This took quite a bit of his time but he never appeared to be rushed to leave. His customer service is superb! We were fortunate to have had Kevin complete this work for us. He is an asset to your company. I recommend him for a nice raise! Thank you and please thank Kevin again for us!

Kodie S

5 years ago

Absolutely would not recommend Roy's to anybody. Quoted me $403 for a water pump that might fail, which I can pickup at Home Depot for $80. $250 for a thermocouple that might fail, which I can pickup for less than $70. There were 3 additional items on the bill totaling $1400 following the same trend. The service tech (Thomas) was rude in that he didn't bother to introduce himself, and gave me attitude about not having the system serviced sooner. I explained that I purchased the home recently, but he didn't seem to want to hear that. I feel sorry for the people who don't know enough or don't have the ability to check into the pricing on this stuff. Leads me to believe this company probably takes advantage of who they can. Certainly won't be calling again. There's a reason this company can afford fancy vehicle wraps and air time.

BHA

a year ago

Call Roy's showed him how outdoor facet barely running told me that need to be replaced, I just wanted fixed or replace which should be simple job for plumbers. try to tell me wasn't up code and facet wasn't frost free facet and it is cause my husband installed years ago. is frost free facet and then said he wanted to go down in crawlspace cut pipes and move pipes 12 feet to right being out of different area of house OMG this guy was off wall not right in his mind it just needed to be fixed with rubber or replaced without cut pipes under the house and move it to another part of house and he was upset because we had crawlspace not a basement also told no way that is happening Then said he out of here , an just left ... cause I weren't agree to him cutting pipes and moving facet 12 feet to another part under my house crazy which I knew he didn't need , Called another business and two very nice fellows came and replaced it and didn't have move my pipes or go down in my crawlspace either put in brand new one was really great fellow to deal with if I would have listened Roy's, it would cost me hundreds or maybe thousand cost me only a hare over $200. and was pleasure to deal with them job well done we are happydon't recommend Roy's it is your wallet .........

Al Shreder

4 years ago

Both Mike and Dan did a remarkable job in replacing my 50+ year old boiler. They were extremely efficient and professional. My home is warm again thanks to them. I'd recommend Roy's to all my friends. Thank you for your expertise. Al.

Brandon Becker

6 years ago

A friend of mine was recently employed by Roy's and recommended the company to come to our home for a new furnace and some sewer work, estimating everything at a minimum of 5-10k in work. I then in turn passed on the recommendation to my in-laws for some AC needs they have. Luckily neither one of us scheduled that work yet and we learned more about the company before moving forward and giving them a ton of money.Apparently they hire with lies and empty promises. Also there appears to be a lack of integrity when it comes to employee relations. my friend was a victim of these practices and is owed a significant amount of money that they refuse to pay. When I asked why there are very few bad reviews online whereas every company that does a lot of business has a lot, I learned that this one asks and bribes customers to change or remove bad reviews, and puts up some of their own reviews only using positive things. Wow!I would rather hire a lesser company or one that charges more money than to deal with someone that lacks the ability or desire to do the right thing, be honest and treat people fairly.Think twice before you go to work for them!

Chase McLaughlin

3 years ago

What an absolute joke they are. Also be aware if your a senior citizen, they’ll take advantage of you. BBB complaint is being filed due to their lack of follow up and level of disinterest in making the situation correct.

Peter Seereiter

3 years ago

Your Technician ( far more then a plumber), deserves 10 + Stars..courteous, respectful, knowledgeable, and out right friendly...I'm sure I slowed him down, but truly enjoyed watching over his shoulder. I asked if he wouldn't mind and he graciously said ok...I'm a 75 year old Vietnam veteran, he noticed a decal on my car and thanked me..very observant...I will count on Roy's Plumbing in the future if you will assure me I get Tim as my Technician..Thankyou for outstanding service, and presenting what I will call an OUTSTANDING Service provider in Tim PerryPete Seereiter

Kevin Szmania

3 months ago

Jeff W. was excellent. Diagnosed an ongoing issue we were having and went above and beyond. Highly recommend

Karen Twarozek

4 years ago

Roy’s came to my residence today to do a tune up on my furnace and air conditioning unit. I couldn’t be more grateful for the service I received. Very professional and hard working. Took time to explain the results of their tests and made recommendations to improve the functions of my units. Thank you folks. I will use and recommend your company in the future. Spell shout out to ray.....you did a great job my man

Michael Phillips

2 years ago

The work crew from Roy's were prompt and personable. They explained everything they installed with my new furnace and cleaned up the area so it looked the same as when they got here. Completely satisfied with the work they performed.

Susan Ervolina

5 months ago

We have had numerous services through Roy’s . Everything from installing toe kick heaters ,kitchen remodel plumbing, tankless water heaters , boilers etc etc . I’ve worked with Nick Tabbi, Jeff Wartingsr , joe Schuster , Matt and Mike Canuff and team . Everyone from Sarah in the office to the service teams mentioned above are very responsive, extremely knowledgeable and professional. I highly recommend Roy’s Plumbing

Sue Caito

5 years ago

Don was excellent in customer service, he fixed our drains and relieved us of more extensive problems in the future.He is definitely an asset for Roy's Plumbing!!!Job well done.

Bill O

5 years ago

Jeff went above and beyond fixing our issue. The best part was it was covered by Roys lifetime warranty. Thanks Jeff.

Marissa Coheley

2 years ago

Thomas and Jason - Team JT - did an excellent job fixing my bathroom sink after I chipped a pipe doing it myself. They were prompt, polite and explained all my options for service and the different things that could happen as they took apart the pipes. Happy to report that thanks to their carful work the pipe was replaced and we didn't need to rip open the wall. I highly recommend Roy's and Team JT. (Also being a single mom, I'm always a little nervous having repairmen to the house. But today I was immediately at ease with their professional demeanor and appearance.)

Karen Tinkham-Robinson

11 months ago

Manny came & completed my boiler maintenance. He did a very nice job as he did with my A/C in August. He was personable & efficient. I appreciate his work very much. Thank you!

Debora Hanlon

9 years ago

Our experience was wonderful 3 times. They installed new pipes for us, fixed our central air conditioning (checking to see that the part that was broken was under warranty), and recently unplugging the main drain to our house. The repairmen are professional, and very nice and informative. I recommend Roy's all the time. We will always call Roy's with any plumbing or heating problem. They are the best !!!

Joseph Rupp

7 months ago

If you want peace of mind at a slightly higher price, this is your place

Jama Stacey

2 years ago

Roy's technician's were very knowledgeable and professional. They answered all of my questions and concerns.

Katie Gangel

7 years ago

had them come out the saturday before july 4th but they couldnt get the camera to look through our pipes because of the holiday weekend. Technician was Matt, and he told us that he would be out first thing on Tuesday (July 5th) between 7 and 7:30 am with the camera. Nobody showed up. When I called the number on my work form, the person on the other end had no idea what was going on, and told me that Amanda from dispatch would return my call with more information when she was off the phone with another customer. This was at 9:30 that I called and I waited at least 3 hours for a return call from Amanda. I was supposed to be at my job at 11:30, which is why Matt was supposed to come at 7am. I had to miss a whole day of work waiting for the plumber. Why even bother saying you're going to come early to help us out so I don't have to take off from work when I have to still take off from work because you are not here? That is dishonest and rude.The person who returned my call was rude and had no customer service skills at all. She escalated immediately to offering to cancel my appointment, without explanation because she had already explained the situation to my fiance, and I am just the lowly woman in the situation who needs no explanation of what it going on.Continued to wait for the plumber as I said no do not cancel my appointment, and meanwhile crafted an honest review similar to this one on their facebook page.Meanwhile, the owner called my fiance and complained about my review on facebook, telling him to tell me to take the review down. I did not remove it or alter it in any way, and the plumber never showed.

John Gailie

2 years ago

Zack was awesome. Covid safe, fast, efficient, and very thorough. Two challenging repairs done so professionally- Money well spent. Roy's delivered as promised.

John Grek (buzzvader)

8 years ago

I needed a drain clean for my kitchen sink and Timothy went far and above the call of duty. I also had a leaky cold water valve fixed when it wouldn't stop dripping and he replaced it and did a very nice job. I have an old house with some 90 degree tees in the wall and he managed to get everything flowing again. The cost was very reasonable, too.Very happy with the service. Good company.

Chris Maxwell

4 years ago

I am extremely happy I chose Roy's to replace my old furnace with a new high efficiency model. Dave M and Dan B were great to work with, and did a great job removing the old furnace and installing the new one. I was very impressed with the quality of workmanship and care shown, as they took the extra effort to re-run the gas line and run the PVC exhaust and duct work in a neat and organized manner. In addition they left the work site cleaner than when they started. Thanks for all your effort today!

Debbie Elliott

2 years ago

My elderly mother called Roy's to come look at a clogged drain in her kitchen. They responded within hours that someone would be out the next morning. Arrived by 8:30am and thoroughly checked where the problem was & fixed it in no time. It was a great piece of mind knowing she could call a trusted, reliable professional.

Ron and Renee Bellamy

5 months ago

Contacted this company to obtain a quote for installation of a Generator and HVAC Unit for our home.

Steve Brueckl

a year ago

Jeff W Jr from Roy’s Plumbing came to do an estimate for us today. He went above and beyond! He was extremely thorough, working until he found the right solution. He made us feel comfortable. He’s trustworthy and professional.

Gretchen Davila

7 years ago

This is the worst possible company! My brother owns a duplex that I live in. At the time we had a tenant living there too. A pipe burst and we called this crap of a company. The guy that came said that we had carbon monoxide poisoning along with the burst pipe and then took it upon himself to diagnose the tenant's daughter with carbon monoxide poisoning. He's a plumber not a doctor! Then proceeds to tell me I also have carbon monoxide poisoning and I'm gonna die in 6 hours. I of course wentry to the ER. No carbon monoxide at all! That was 7 hours of my life I'll never get back and had to take off of work because of that idiot. They installed a new boiler then. They didn't put the correct amount of valves and the building inspector had told us they needed to come back to fix it. They also installed the new boiler so there is no way for anyone to get a washer/dryer in or out of the room. Not to mention their prices are the most ridiculous!!!!! I will NEVER recommend this company.

Wayne Wisniewski

3 years ago

Very professional, Dan was our service technician and was very helpful, answered all questions and more. Quoted us on future work that needs to be done . Would recommend very highly.

Deanna Conners

3 months ago

Very grateful for all of the hard work to open my drain pipe. The plumber left things in better condition than when they arrived. I’m happy I can use my kitchen sink again!

Barbara Pellow

5 years ago

Roy's was called out to our home. They replaced a toilet, nothing special and charged me $671.00. Toilets can be purchased (Kohlers) for $150 and installation maybe $200, that is $350 in my book, why $320 more? I got ripped off. I called the company twice for a breakdown from Scott who put it in and I never received a call back.Why Aren't they calling back if not hiding. I would never refer them to anyone, did I get a warranty, I could have gotten a local plumberFor less with a warranty if it was a new toilet.

Nathanael Anderson

4 years ago

Tom Miranda was very professional and extremely thorough with inspecting and explaining the issues with my furnace. I really appreciate the quick response and assistance. I know I’m in good hands with Roy’s for a long time!

Anne Marie Gulczewski

5 months ago

Helped with everything we needed and was very friendly

Jennifer Reynolds

4 years ago

Ken was so helpful when our furnace wasn’t working properly. He was thorough and knowledgeable about his work. He did a great job! We were very happy with his service.

Geraldine Hemphill

10 years ago

Today, September 12, 2013, I had a scheduled appointment to have both of my furnaces serviced as per my service agreement. My service rep was John. He was extremely courteous and respectful, a real joy to do business with. In my experience with Roy's, every rep. that has visited my home has been nothing but professional in all ways. I am very pleased with the service I recieve and I applaude your representavites for their knowledge and positive attitude. Because of John, I allowed him to place a lawn sign to help with Cancer research. Normally, I don't do that, but he was so plesant that I permitted it, so accolades to John! I score this visit 5 Star!

Diane DiPalma

5 years ago

We are in the process of selling our home .The new buyers wanted the sewer checked ,they hired Cellino Plumbing and we were told the sewer was in bad shape and needed to be replaced. Over the years we have always had Roys maintain our sewer and with no drainage problems we were in disbelief of Cellino's findings .We called Roys and thanks to James Sable and Mike Dolendorf the pipes were scanned a video made and the conclusion was they were very clean and not in need of replacing.We have always put our trust in Roys and they have been honest and professional in every aspect of their service we also have our HVAC units through them and have never had a problem

Emily Rupp

4 years ago

Matt and Zach did a great job installing my tankless water heater. Everything was cleaned up after and the work looks great! They even went the extra step to replace the water tubing from my furnace and humidifier. Very happy customer!

Robert Battaglia

3 years ago

The crew I had did an excellent job it was during the covid 19 crisis and they were the most professional crew I've ever had they did a great job they were on time very professional and very courteous answered all my questions and did what I needed done in a timely manner. I would definitely ask for this crew again when I need more work done thank you.

Benjamin Ganschow

3 weeks ago

Dan Stewart did amazing job giving me the facts straight about my basement plumbing. He was very informative and professional. I would recommend him and anybody from Roy's. I've already done my electrical and now my plumbing. All of my experiences have been of high quality. Go with Roy's!

Courtney Schneider

a year ago

One of our pipes sprung a leak at 9:30pm. Roy’s was the only place in our area that could have a technician out to us within an hour. Jason called and attempted trouble shooting over the phone and did come out and was extremely knowledgeable, kind and helpful! Even with the emergency fee our bill was much more reasonable than other plumbers we have dealt with. We were super impressed and will now use Roy’s consistently! Thank you guys!

Yvonne Holton

4 years ago

I’m a customer of Roy’s in the past 2 furnaces 1 air conditioners also outside water lines the customers services was not great had to keep calling them back out I was so impressed with the Technician you send out today Roger on a scale of 1-10 I would give him a 10 plus. You need to keep him around I will be telling my friends and family about Roger and the great customer service and friendly and what a great job outstanding job. I’m a very happy customer thanks to Roger. Great Job.

Rinnie S.

a month ago

charged me $400 for a $30 part and was at My house for about 5 mins.

Robert Siembida

5 years ago

Joe Schuster, from Roy's Plumbing in Buffalo, NY, is an outstanding representative of the high quality of work of Roy's. Joe is highly knowledgeable, meticulous, professional, and trustworthy. His experience shines brightly. He showed true concern for my issues and was extremely patient in explaining solutions. His communication skills are exceptional. I am most impressed by his attitude of not being satisfied until I was satisfied. So refreshing. I will surely call on Joe and Roy's for future work.

Marilyn Nemeth

3 years ago

Knowledgeable and professional service person. Outstanding customer service. Fairly priced. I highly recommend Roy’s and will definitely call them again when the need arises.

Tom Thompson

2 years ago

Amazing service from the first contact with Dave the estimator through the completion of the install. Top shelf quality service, furnace and craftsmanship! Would never think of going anywhere else but Roy’s!!!

Tom Wiktorski

a month ago

Jeff solved our main drainage problem quickly and in a
professional manner. Also very polite. Will call him again!!!

kareem kouis

3 weeks ago

Hello,I had a leak from upstairs bathroom into kitchen . Roy’s came out to assess and installed a new shower which was great. Turned on sink in bathroom and leak was not coming from the shower which was a 14k job. Roy’s then came out and use tied the problem and fixed it at no additional cost thank god. I just wish they knew where the leak was coming from instead of installing a shower for 14 grand. ProblemHad nothing to do with the shower

Dan Gestwick

4 years ago

A technician came to look at my drain tile and ended up recommending hydrojetting an outside downspout. Spoke highly of the competition and was not pushy at all. I would highly recommend using them or at least adding Roy's to your list of estimates!

Danielle Winney

5 years ago

Nick was our technician , he was very helpful and so polite. Very nice and knew exactly what the problem was right away. I will definitely use Roy's again in the future. Reasonable price. Very happy with my service!! Wish more companies had people as nice as Nick. And I loved the quick response from the company. Even the women over the phone were very nice and helpful. Thank you for great customer service!!

Michael Shea

3 years ago

Had an emergency situation in my basement with water coming in from a drain pipe, I had to call 3 times over the course of an hour to check on my “emergency “ dispatch, was never notified of said dispatch so I cancelled the call and had another company at my house within 15 minutes of the call. Why claim you’re a 24/7 emergency plumber if you’re really not?

Beverly rowles

11 years ago

Chris came to my rescue and cleared my drain so I am back running good, again. I am always happy with the work Roy's does for me.

Jack Basot

2 years ago

We had moved recently and our furnace died in the new home on a Sunday morning. A technician (Jeff) from Roy's was able to come to our home around midday and we found out that the furnace was 26 years old, had not been properly taken care of by previous owners, and needed to be replaced. He was very straightforward with the prices and needs of the different furnace choices and any questions I had. On installation day workers arrived promptly first thing in the morning and went right to work removing the old furnace and installing the new one. Installation went very smoothly with no mess or complications and the system they installed has been working great so far. Would highly recommend this company to anybody needing heating and cooling work done in the Buffalo area.

Laura

7 months ago

Very impressive service. Scheduled fast. Friendly and professional service. Quickly diagnosed problem, addressed all concerns, coordinated next steps, and answered all questions. Couldn’t be happier, would recommend to everyone!

Jonathan Cantwell

4 years ago

Roy's transformed what could have been a panicked, unmitigated catastrophe into a relatively painless experience; I cannot possibly speak highly enough of their work and their workers and I look forward to hiring them again in slightly less disastrous circumstances.

konrad jarmoluk

3 years ago

Jeff came and explained everything to me about what was going on with my furnace in an easy matter of fact way. My furnace needed a new circuit board which again Jeff showed me the problem any how he came to that determination. I chose not to invest in the old furnace and install a new furnace instead. I wasn’t pressured to go that way but I would rather invest in a new furnace then put money in the old. I did t shop around because of the commitment I felt with Jeff ands Roy’s. Call them first you will not be sorry! New furnace goes in Monday.

Peter Wolfe

4 years ago

Your technician did an excellent job finding the problem and fixing it. At the same time he found a second problem, got a heating tec and he is currently addressing that problem. In both cases the gentlemen kept me apprised of the problems, their progress and costs both estimated and incurred. I am very pleased and satisfied. Thank you Rot's!

Jackie Bojanowski

3 weeks ago

We had Jason come out to our house and explain what needed to be done and after he left we felt very happy with his knowledge about the issue we need to have fix and the knowledge about the company and how it all started. With that being said we did chose to go with Roy’s to fix our issue.

Marshmallow GF

10 months ago

Jason is awesome!!! He explained everything about what he was doing... You got any issues around the house that they can help, CALL ROY's ask for Jason!!! Again, thank you so much!!!

William Belczak

4 months ago

You did an excellent job installing my new toilet and I am completly satisfied

Jay Powers

a year ago

In dealing with Roy's we have had nothing , but exemplary service. From scheduling an appointment to having the services done the experience has been superb. Next day services with no delays. Roger, Brandon and Frank showed their experience and all did phenomenal work. Nicest guys !!! Thank you Roy's for such a flawless experience.

Barbara Keough

4 months ago

Very professional. Friendly service. Takes great care of my furnace and AC.

Chirico Rozsa

4 years ago

Original rating - 2 StarsI'm torn writing this because the service was great, but the price was outrageous. I noticed my condensate pump on my furnace was leaking, and after determining that it was shot, I called Roy's to replace it. They were able to get to my house on the same day, and I was instructed that it would be a $90 service charge off the bat. I get it, but then I asked how much would it be to replace the pump...well it's hard to say. I understand that things can change when the serviceman arrives, but it shouldn't be hard to quote over the phone for a simple pump swap and give me a ballpark figure. The gentleman shows up, and the quote is $467!!!!! I knew I was already out the $90, and I wasn't in the mood for more service charges from other plumbers, so I had him install it. He was there for a hour and a half, so the breakdown is this:$90.00 Service charge$50.00 Pump replacement (per Home Depot for exact same model)$327.00 Labor (or $218 per hour)Maybe that's what the market is paying these days, but if I knew that it would cost that much beforehand, I probably would have just rolled up my sleeves and done it myself. If you're in a jam, I'm sure they're great, but be prepared to pay up.EDIT: I spoke with an individual at Roy's who saw this review, after the fact. I explained to him my displeasure with the price, and he informed me that the $90.00 service charge should have been excluded since we decided to have the work performed. I was refunded the $90, and I agreed to improve his rating to 4 stars. I was still a little disappointed on the price, but in fairness, his is a 24 hour operation, so there is additional cost in having someone readily available at all times.

Mary Casper

3 years ago

The guys were great! Very professional and knowledgeable regarding the equipment they installed. Would recommend Roy’s to anyone that asks!

Brian DeKay

a year ago

Roy’s gave me a very competitive price for electrical service upgrade. Mike was really helpful and informative and the technicians did a great job. Thank you

Julie Brown

2 years ago

Roy's was great as always. The serviceman Dane was also great. Professional and friendly, he kept us informed the whole way. Even though they didn't have the part the day of, they were back the next day to fix the furnace. We will continue to use Roy's for any heating or plumbing issues.

Paula B.

a year ago

These folks are FIRST CLASS…. From the initial visit, diagnosis (old furnace with cracks in heat exchanger) recommendation, estimate, installation and follow up… communication has been outstanding. Punctual, immediately responsive. Quality of work superb. Courtesy and knowledge of all specialists outstanding. SO IMPRESSED!

Dale Meyers

4 years ago

The technicians were polite and very informative. They helped me think through and make the best decision for my situation with no pressure at all.

Bill Besecker

4 years ago

During annual gas furnace checkup, Brian also rewired humidifier to respond to low inside humidity. This corrected prior installation hard wiring. My thanks to Brian for noticing!

Joe Vaillancourt

4 years ago

This is the second occasion in the past 5 years that we had Roy's come to the house ... Both times we were impressed at how professional the guys are... Very knowledgeable ..and willing to work with you a bit.... These guys know how to treat their customers... Many companies are out there and we've had a few in our home ...but Roy's stands out ...having plumbing work done in your home is not always cheap.... It can cost some money to get it done especially sewer lines... Those who show respect and show good customer service are the ones I am will to give the job to...

ANTHONY DIBIASE

4 years ago

I want to express my appreciation to Roys and their technician Jake for an excellent annual tuneup on my 7 year old furnace. Primarily, I want express my appreciation for the most complete check up by any technician who has ever made a service call to my home. Jake was so professional and a great representative for Roy's Plumbing and Heating. The tuneup was so complete and a detailed explanation in the procedures done was so impressive. I am now more aware of all the intricate components that are keeping our furnace running at an optimal level of efficiency. There is no doubt in my mind that i have selected a very honest and reliable company to provide excellent service for the heating of our home. I highly recommend Jake as the trained technician and Roy's Heating as a company addressing my needs of concern.

roger buczek

6 years ago

Tom was prompt , pleasant and personable. He was able to inspect our AC and make appropriate recommendations. We felt very comfortable with his evaluation. Will request his service again with Roy's.

Matt Bubar

6 years ago

From the first time I called until Jeff left my house, everything was positive about my experience with Roy's. Friendly on the phone, professional with their business, and a fair price. Would definitely recommend.

Ruth Bryant

4 years ago

In two days we received excellent service from Roy's; Monday for a faucet repair, and today, Tuesday, for the air conditioner tune-up. We are happy customers.

richard donn

5 years ago

The service person on time, courteous and . well mannered. Went right to the problem, while making sure I understood the rates and cost of each item He also let me know all the options available to me. I chose what I thought was needed. he went to work and he was finished quickly. Everything worked. He went to his truck, brought back the bill, was paid and off he went.The technician put me at ease, so I felt I was in good hands. Thank you Kevin

chris burnett

a month ago

The team was knowledgeable, thorough, good at communicating, and easy to work with.

Charlene Beno

11 years ago

Rickey gave great service. He was very professional and efficient. He explained everything well and helped me decide what was needed.

Joseph Nasca

4 years ago

Very professional technician did a great job explaining what was happening and remedied the issue. I use Roy's for all of my HVAC and plumbing needs.

John Schimminger

3 years ago

Dan was knowledgeable, communicative and efficient. Appointment was for the next day and moved up from afternoon to morning when a technician became available. Very happy with the results.

JasonAmos

2 years ago

Really professional company. Did everything they could do to keep costs on my project low. I will be contacting them again in the future.

Josephine Little

5 years ago

I am very disappointed in their service. I called in a panic because my heat went out while we were out to dinner. I come home and my house is 62 degrees. This was at 7 o'clock. They said a service tech would be contacting me. 2 hours later I call back to find out a possible eta or something, they say they will have the service tech call me with an eta. An hour later the service tech finally calls me and says they cannot make it out to my house and that I have to call in the morning to set up an appointment. Needless to say I was very upset that I had been waiting 3 hours for them to tell me they can't make it out. I call back the call center to complain and they guy Nick that answered the phone was laughing at how upset I was. Someone could have told me that they weren't going to be able to make it out so that I could try to get someone else out so my kids have a warm house in the morning when they get up for school. So now it's 10:30 at night and I'm trying to get someone else to my house to get my heat back. Smh shame on you guys. It's just terrible service.

Rose Angelo

a month ago

He pointed out exactly what he was doing to check things out and if I had questions on what he was doing he would explain. Appreciate that!! Good service man!

Nicholas Capozzi

4 years ago

Dan came out first thing Monday morning as promised from the dispatcher yesterday. The whole process was smooth from start to finish. I don't remember the dispatchers name but there were good with communication, got someone out there within 24 hours and the problem was fixed. My water heater broke and was fixed the next morning.

Mary Ann Gruber

4 years ago

As always Roy's did a great job, and Nick was very helpful. I will always call Roy's for my plumbing problems .

Wayne Lewis

7 years ago

If you are looking for a company to handle any plumbing issues stay away from this company!!! I would give zero stars if possible. The most unprofessional company I have ever dealt with. Do not get caught up in their emergency service gimmick, they are great at showing up but the getting anything done part is the problem. Make sure you review all ratings from Yelp to Facebook as there has been quite an increase of negative reviews and all are spot on. Make that extra call, it will save you tons of time, aggravation and $$$$.

Robert Newman

a year ago

Been a Roy’s Customer for 5 years and they have not disappointed yet. We had a leak in our wall mounted air conditioner unit this week. Tech came out and did a great job cleaning both units to stop the leak. Besides being very informative he entertained my 5 year old “supervising” his work. He actually gave my grandson some tasks and he was thrilled. This kind of service is from a cultural in which the company is focused on people.

Anne Morrow

4 years ago

Very efficient company, from setting the appointment to the representative that performed furnace service. Great job! Will definitely use Roy's in the future!

Richard Whitaker

3 years ago

Great and efficient work. Courteous and respectful. Second job they have done for us. Will call them again if needed.

Rich Loecher

6 years ago

Called Roy's to have someone come look at one of my downspouts. Sean O showed up on time and took the time to walk me through all of my options to fix the problem, including the benefits and drawbacks of each. Was very open and honest and will continue to use Roy's for people like Sean.

Cal Rhoney

4 years ago

Great service. I called at 8am on Saturday for my furnace not working properly. Roy’s said a technician would arrive between 2and 4pm. The technician arrived at 1:30 and fixed the problem. By 1:50pm he was finished and on his way. I’ve been using Roys for heating and plumbing for 10 years for my apartment houses and they’re the best.

Daria Pratcher

4 months ago

I love the work that was done. That bathroom hadn't had work done in over 40 years (maybe longer) we inherited the house from our grandfather and now we're making updates and I cried because the walk in shower and new floor is sooo beautiful. Those young men did the best work (we've officially adopted them) Thank You so much

Michael Dmowski

4 years ago

Once again great service. Tim was very professional and left the worksite spotless. He demonstrated great customer service skills and I'm totally please with a job well done in replacing my 50 gallon hot water heater.Michael E. Dmowski

Karen Wielinski

2 months ago

Friendly and professional. Appreciate notification received prior to arrival. Work was done in a timely manner, and reviewed with me before servicemen left.

Shelley Beck

4 years ago

I was extremely pleased.that Roy's product was finally out of my home. Roy's installed my downflow furnace with the coil on the top which unbenonced to me is upside down. Three motherboards later their guy pointed his finger at me and said DONT EVER TURN YOUR AIR CONDITIONING ON AGAIN. The reason for his statement was that the coil being installed on top condensation dripped on to the motherboard making the furnace unable to work at all. After making phone calls I was offered a new a/c unit and they would throw in the same.furnace for $6000. I just had top of the line a/c and furnace installed by another reputable company the correct way for LESS than Roy's offer. HAPPY TO BE RID OF ROYS!!!!

Marissa Corwin Manitowabi

4 years ago

Roy’s Plumbing has a customer for life with my family. The service has been so friendly, thorough, professional and honest, I will never go anywhere else. Thank you!

Ellen Carey

4 years ago

Jeff was very professional, kind and a pleasure to deal with. I would highly recommend Roy’s to neighbors and friends.

Colleen Walsh

4 years ago

I had a furnace check-up today with Roy's. The technician who did this check-up was Kenny. He was absolutely wonderful. Extremely professional, polite, informative and efficient. Just this morning, one of my fire detectors that was installed by Roy's when I got my new furnace from Roy's four years ago, was beeping indicating it needed new batteries, Kenny very kindly installed new batteries and then checked the batteries in my thermostat control and replaced those as well. Kenny is an excellent representative of Roy's and I would readily request him anytime I need assistance from Roy's.

Jesse Ancker

3 months ago

Very professional and thorough with excellent customer service.

Sandy Mendrykowski

4 years ago

I am very pleased with the service I received the installers were very polite and professional. They were even nice enough to feed my cat since I can’t get to the door because I have severe tendinitis and can’t walk at the present time.

Rich Koteras

4 years ago

Jeff was very knowledgeable and personable. It was a pleasure meeting him. I feel very comfortable with the work that he did and I appreciate his honesty. Jeff took the time to explain Roy's commitment to service and the workings of my furnace. He was on time, clean and respected my home. That was important to me. I would rate my whole experience from the first phone call to the actual house call as an A+.

Andrew Herb

4 years ago

Our technician Tom M. Was very knowledgeable. He explained everything very well and told us all our options and quoted prices. He also never pressured me into doing something I didn’t want to do. He fixed our furnace and now it runs very well. It’s much quieter and the house is very warm. He was friendly and easy to talk too. I am very happy with our experience with Roy’s and will use them again in the future if need be

Rick Carls

5 years ago

Called Roy's for a blocked sewer line, got an appointment that day. The diagnosis was bad, but the technician stayed late to try and get things flowing again for us. Shout out to Joe Schuster for going the extra mile (or foot as it were).

Alyssa Gates

a year ago

Roy’s was amazing, Jason was wonderful and super helpful. He was honest and gave me quotes for ever option possible and talked me through them before making my decision. 10/10 would have Roy’s and Jason come back ever time I have a problem

DougandCara Babicz

10 years ago

We had a great experience with Roy's. The technicians were very friendly and explained everything to us regarding our furnace tune up. They identified a major issue (an acid leak) and were able to fix it. They did not try and sell me any additional services. They also provided me with valuable information on how to change my filters in the future. Thanks Rickey & Tom!

Tom Sweetland

4 years ago

I've used Roy's in the past. They are fair and do not try to force or scare you into doing projects you really do not need. I was provided a quote by the technician before he started the job. He did a great job in resolving my issue. He reviewed everything he had done. very professional and polite. I will use them again in the future.

Loriann Fraas

a year ago

Best service ever!, Had a clog in my pipes and sewage was backing up into my basement sink.It was so easy to get an appointment, the receptionist was very professional and pleasant. Scheduled a service call for later that day. The technician Dan was right on time. They called to tell me was coming. Dan was very professional and knowledgeable. He fixed my problem quickly and the service was VERY resonable. I will definitely use Roy’s again for all my plumbing needs, and I love that it is a family owned business.

Mary Czarnecki

4 years ago

Our experience with Roy's has been positive for the years that we have utilized their team of experts to enhance and/or improve plumbing issues. Roy's is our preferred plumbing service, due to their expertise and care given to the services to provide.In our latest plumbing 'adventure' we had problems which likely could have caused extensive reconstuction of our bathroom, if we han't had our Roy's plumber, Chris. He spent the time necessary to explore alternative solutions which would reduce the reconstruction of our wall behind the bathtub, for which we very much appreciate.In short, we are brand insistent on Roy's for our plumbing projects and repairs. Thank you again, as always-

Dave Krieman

10 years ago

Checked reviews on line and decided to go with Roy's. I was not disappointed. The technician arrived on time and was efficient and very helpful. After going over the problem he reviewed my current system and recommended changes in writing. No pressure, no hassle. Very professional. I've always hesitated calling for things I thought I could do myself. Not any more. Roy's has another satisfied customer.

Mary Kovel

a year ago

They fixed my heater and they also did my electrical done. Have been very professional and clean.

Ron Skare

2 months ago

Great service from Roy’s. Rodger clearly explains what service is being done and any follow up needed. Always a pleasure to have him complete services. Highly recommend.

Eric Wong

8 years ago

They came in and gave the the estimate for tankless water heater. They did the installation and the unit started to have problem. The tech came in a told me they don't recommend this unit since it doesn't have reserve tank. I told him they never told this when I buy the unit. He recommend to upgrade to a better unit for another $700. So I call the manager and said if I want to go back to tank heater. He said he will call me back. Of course he never did. I don't recommend this place since they will sell you things they know they have problem. Go somewhere else.

Shanell Davis

5 years ago

Joe came to my family's home recently. He was very professional and compassionate. Thanks Roy's Plumbing.. Thanks Mr. Joe

lynda graham

3 years ago

Technician was very polite, helpful, explained the problem and the fix.
Was respectful in keeping his distance and wearing a mask ( which we
provided) since Mr. Graham has cancer. We appreciate his concern and would recommend your company in the future.

Jason Steinitz

a month ago

Always on time... professional and informative... never a problem is a follow-up is needed... always very happy with their work... do a nice cleanup when finished... would recommend Roy's to anyone needing work done that's reliable and excellent quality.

Beth K

5 years ago

Great service! Knowledgeable, courteous and helpful. Love that Brian wore “slippers” as many servicemen don’t! Very impressed and will use Roy’s again.

Pastor Brett

2 months ago

Having been a successful contractor for more than 50 years, I knew what I wanted, but I could not do the physical labor. Tarik was very professional. A job well done!

Al Damiani

3 years ago

Roy's crew installed a tankless water heater, high eff furnace & air. Equipment offered was top notch at a price comparable to others. The install crew was clean courteous, answered all questions, and left no mess. They showed up on time worked all day and explained the new high tech(Wi-Fi) features. Roy's prides itself on drug and background checks of its employees, that's a quiet comfort when you open your doors to service personal.

Rebecca Goris

8 years ago

We noticed our hot water tank spewing water around 9am on Wednesday. By 11:45am, Mike Schmidt from Roy's was here to save us! Our new hot water tank was installed in time for Mike to open the door for my kids as they came home from school. Roy's employees are always prompt, courteous, and knowledgeable. We use them for all of our Heating, Cooling and Plumbing.

Gerald Stevens

4 years ago

Knowledgeable, competent and efficient workmen. When finished they made sure I had no questions and left
me With a bright shiny new furnace.

Stephanie Williams

4 years ago

Contracted Roy's to install a new furnace. They sent Dave Martin. He was on time. First of all he put salt down to protect himself (👍). Then he put down mats and put on booties to protect my floors going into the basement & up into my house (👍👍) He worked continuously until he was done. He explained the new thermostat, smoke detectors and CO2 detectors and why they must meet code. He explained how to work the new thermostat and the workings of the furnace.After living in a cold house for 9 days with only space heaters, to hear the furnace come on and feel the heat was WONDERFUL!! I've used Roy's before for plumbing and will use them again for plumbing/heating. Dave Martin deserves a big raise. He is a true asset to the company.Thank you Roy's!!

Phyllis Donovan

5 years ago

Technician prompt and courteous.
Neat, using yellow booties when entering.
Explained what was needed and did the work efficiently and quickly.
Introduced himself and the trainee.

Jennifer Darnley

6 years ago

If I could rate this place with zero stars, I would have. Roys performed service at my house last July to the tune of $5500. The pipe and back flow valve that they installed are malfunctioning, and now I'm being told that I need an additional $6000 worth of repairs to really fix my issue. What I want to know is, what exactly did they do to earn their $5500? Because they certainly didn't fix my plumbing issue. Their service is terrible, and their guarantee worthless. Do not call Roys, unless you like flushing your money down the toilet.

jim mitchell

6 years ago

what a wonderful and painless experience. Charlie was on time for starters! Did a great job of fixing a toilet leak that ruined a ceiling below. He even offered suggestions as to possible things i may want to do in the future. No hidden cost. Everything was up front before he proceeded. Job well done!! If you ever get the pleasure of meeting this man you'll be glad you did. Super friendly. My dog even liked him.I am very thankful I chose this company.

Diane Valenti

4 years ago

I have used Roy's Plumbing for many years and many projects. Most recently, I had a toilet installed in my upper flat, new sump pump put in and a new sewer line put in. Marty was here this morning to do prep work for new sidewalk panels to be put in, but was called away for an emergency job. Marty is a wonderful representative for Roy's. He is very knowledgeable, very thorough in explaining the work to be done, patient with me when I don't understand something and the nicest guy I could have here helping me out. I truly appreciate him.

Karla and Dennis H

4 months ago

Jeff and Dominick patiently explained how the plumbing in our house works/is set up as they performed their inspection and answered my numerous questions. They were knowledgeable and friendly. They replaced a pressure-reducing valve on this occasion, and we will certainly be calling upon them again for our future plumbing needs!

Pat Salomon

4 years ago

Roy's was very responsive to my clogged drain. They came the same day that I called them. Dan did a great job cleaning the clogged drain out. He left the work area immaculate. I would recommend Roy's for any plumbing needs.

Holli Hailey

5 months ago

Excellent, professional service by Jeff and Dom!

Scott Dobosz

3 years ago

Great service and professionalism, showed up within the time window- also received a text with the drivers location, name and picture. The Tech was informative, wore a covid mask and shoe covers in my home. Showed up same day and took care of my AC. Great work thanks- highly recommend!

CHARMAGNE Miller

5 years ago

Jeff S is amazing!Did a complet check up of my air conditioning unit and gave an estimate for additional heating and cooling options.Professional and courteous. I would highly recommend Roy's Plumbing Heating and Cooling

Dwayne Smith

4 years ago

Tech was very personable and knowledgeable. He quickly diagnosed the problem and explained everything throughly and in layman terms. I highly recommend him and hope to see him again should I require any follow up services.Thank you,Dwayne Smith

Mark Briglio

5 years ago

The office was really nice on the phone and they called prior to the job and showed up on time as promised.They work was done in a timely, professional and accurate manner.The price was what I expected with no surprises.I recommend them!

Jacinta Shipley

5 years ago

They said someone would be here between 10 and 12. He was here at 10 prompt. He was polite, informative and he put me at ease right away. He diagnosed the problems and was upfront about the cost. He explained how to avoid the problem again and left me with BioOne to use for my drains and for food stains. I would highly recommend them!

chester cycon

7 years ago

Rob was on time, explained to us the problem and gave us our options. Did what we wanted done in a timely fashion, and left everything in order when Rob left..

William Carbone

5 years ago

Kevin and Paul from ROYS were very professional. They checked in at all steps and did great work. Kept my house clean while working and swept up afterwards. Very fare price for the difficult work they performed. I would use them in the future for any of my plumbing needs should they arise!

Kimberly O'Meara

a year ago

WORST place to go for radiator heating issues. Do not go here. Will charge $97 for nothing. A very unprofessional and unacceptable experience.A technician named Roger came out to my house back in March (5 months ago), looked at my radiator briefly and told me what I already know. It's broken and needs to be replaced. Didn't seem very experienced with this type of work, didn't offer much advice. He promised to look into what models would be available that could replace my radiator, and I still have not heard from him. He charged $97 to do nothing and that charge needs to be reimbursed to me immediately since he didn’t give me a quote and give any professional feedback. This issue needs to be addressed immediately.

Pauline Covatto

4 years ago

Our experience with Roy's Plumbing Heating & Cooling has been excellent. We set up an appointment with them to have a sump pump and water back up system installed. Our plumber was Joe Schuster. Joe did a very professional job installing our new system. He was very neat and very knowledgeable of the Job.We had to have him come back for a few changes and he fixed the problem with no hesitation. Joe wanted to make sure we were happy with the job. I highly recommend Roy's Plumbing Heating and Cooling.I liked that they call you to let you know when they are coming. They were also on time too. I give them five stars.

Betty Piazza

9 years ago

Mike Schmidt was the best , he was very pleasant and helpful, I can't thank him enough for advising me to call the Water Dept. to shut the water off outside, I wouldn't have known to do that. He was the best, c

Barbara Licata

4 years ago

Joe and his crew were awesome..they all worked extremely hard..near and kept us informed with everything they did..they washed all the mess down and made out basement the best they could..my husband & I were very pleased..

L P

11 years ago

I called Roy's to take advantage of their 69.99 air conditioning tune-up. Andy was my service man and he fully explained everything he was doing and gave me tips on what I should look/do myself. Roy's is lucky to have such a great guy working for them. I would definitely call them again! Thanks Andy!

Carolann Marchese

4 years ago

The technician arrived right on time and was courteous clean and even used booties to come into my home. He answered my questions and went out of his way to help me sign up for a membership and he was extremely knowledgeable and very pleasant person. I would use him and recommend him and Roy’s plumbing to anybody in the future!!!!!!!!!!!!!!

Johnathan Anson

9 months ago

Excellent service and a great price. They showed up on time and were in and out. Dan our installer was kind and courteous. He even dealt with my psycho 7lb pound dog barking at him, with a smile. He explained everything prior to and after the instalation. This company did our our furnace repair last year as well and I've had the same experience now twice on a row. I highly recommend Roy's and am now a life long customer. Don't waste your time calling a contractor who doesn't show up or return your calls. Call Roy's instead...

Terry Eagan

4 years ago

Technician was timely, professional, and friendly! Drain was cleared in record time. Always pleased with service from Roy's and will highly recommend to family and friends!

Patricia Pohl

2 years ago

The folks at Roy's have been excellent. We had a major problem with water in our basement and needed to have the entire drainage system in our house replaced. They were able to demonstrate exactly why that was necessary, provide financing and do the work efficiently and professionally. The experience, although stressful in a lot of ways, and expensive because of the amount of work that was necessary, has been an extremely positive one. I would wholeheartedly recommend Roy's Plumbing to anyone who wants a clear and complete explanation of their plumbing or heating problems, and efficient and professionally sound solutions for them. Thank you.

Cj Pope

9 years ago

Roy's just did my annual AC check. They're thorough, efficient and I even get the same guy every time! Andy is friendly and more than happy to answer my questions. Would highly recommend them.

Nick Albanese

9 months ago

I was impressed with their tech Jeff will use them again. I joined their membership club with benefits...look into it!

Donnell M

5 years ago

A New tankless water heater was installed. VERY PROFESSIONAL WORK! I have been using Roy's for 25 years and have always been pleased with their services.

Camden Kaufman

11 months ago

Jeff was awesome. He was super helpful and very personable. I would highly recommend him.

RBNewAge1 RBNewAge1

5 years ago

Technician was courteous and explained everything in detail. Did a great job and went above and beyond. Highly recommend this employee!

Robert DiGangi-Roush

a year ago

AT 6:30 A.M. we realized our AC wasn't working. Called and got a very professional knowledgable customer service rep who decribed what would happen very well. Got an immediate call from a tech who kept in touch as he moved through other appointments and then arrived to do a rapid assessment and the system was repaired within minutes! Breathing easy now. These folks are the best.

Runette Brailsford

4 years ago

This is the 1st time I used Roy's Pluming and I'm completed satisfied with their workmanship. I have 2 air conditioners and will call them when its time to have them serviced. I highly recommend them and their price is reasonable.

Peter Jankowski

5 years ago

Dave was great. He explained everything. I was very comfortable talking with him. He loved my dog. I'd invite him for dinner to meet my daughters.

Smitty from NY

4 years ago

Having been using Roy's for my plumbing and heating needs for the last several years, and always being pleased with the service. I was once again completely satisfied with the performance of Jeff today. He has always demonstrated his professional expertise. He is an asset to your company, and I will once again request his service the next time I am in need of repair, or for annual checkups. Keep up the good work Roy's...and I shall be eager to renew my service membership when it is due.

Thomas Will

4 months ago

Very pleasant and skilled technician. Job well done!!

Jennifer Tebo

3 years ago

Have used them multiple times at 2 different houses, and always had honest, great service. Very reasonably priced too! I will always use them over and over for any problems!

Annetha Williams

6 years ago

Matt F. was awsome!! He arrived promptly and addressed our problem quickly and efficiently. Very professional and courteous. Explained our options concisely and clearly. Will definitely use again.

Becca

10 months ago

My landlord hired them to fix our broken heat. The heat got fixed, yeah, but they didn't totally shut a valve on my radiator which caused a slow but steady water leak, I am assuming that this was from when they bled the system. I didn't notice it right away (it actually took me about a week to notice as this was in a spare bedroom) and by the time I did notice it, I had damage to my personal property and had to throw a couple hundred dollars worth of stuff out because it got wet and had a mildew smell. This could've been prevented had they have shut the valve completely or even mentioned it to us that we were gonna have to watch the valves and shut it ourselves or something. The guys were super nice and seemed very professional in the house, but man I hate having my personal items get damaged because someone didn't finish their job 100% of the way..

Lynn Lyons

3 months ago

I had maintenance on my tankless water heater done. Jeff did an outstanding job. While he was he he also removed a clog from my bathroom sink and leveled my washing machine. He found a faucet to my washing machine was corroded and we scheduled a time for him to come back to fix that as well as to do a plumbing inspection. He was very thorough and explained everything. He was a true lifesaver!!

Diane Muscoreil

3 months ago

Jeff was terrific! I had two plumbing issues going on and they were both fixed promptly. Respectful, courteous, and friendly. I highly recommend with no reservation! He took two problems away😊

Marge Webster

4 years ago

Dan and Matt were very professional when they installed our new water heater. They answered all our questions and were very considerate to our home. We have done business with Roy's Plumbing Heating and Cooling before and will call them again if a need arises.

Kait Nolan

4 months ago

As a new home owner when my boiler stopped working I had no idea what to do, but after calling Roy's, they really did take the worry away. I spoke with the charismatic office manager, Robert, who got a technician out to my home right away. Steve who came to replace my boiler was extremely knowledgeable and answered all of my questions and concerns. I appreciate their customer service and upfront pricing!

Brenda Bryant

4 years ago

Would definitely recommend. Great service. Kenny was prompt, knowledgeable, and friendly. As a matter of fact, I just told about you, and she may be calling you as well.Thanks again,Brenda D Bryant

Cassidy Cox

2 months ago

Roy's is always a pleasure to work with! They are knowledgeable, efficient, professional and timely!
Never an issue!

Judith Keicher

6 years ago

Of course in the middle of the night is when the plumbing goes bad! One call to Roy's Plumbing was all I needed. Jeff arrived promptly and reviewed what I needed. Not knowing the age of my current sump pump, we agreed to start fresh and get things working again. A few other issues were found and quickly resolved. Jeff explained things clearly and gave recommendations. I felt no pressure and made informed choices. I have signed on as a member of the service club and feel Roy's will keep my plumbing and heating systems ready. I like that I won't have to worry about who I should call should I have any further problems. Thanks Roy's... I will reccomend you to everyone I know.

Ray Zavrel

4 years ago

Absolutely great experience with Jason of Roy's Plumbing today on Christmas Eve. A couple of days ago, he diagnosed the problem, protected cables from seeping water through a gasket. Today he came in with the replacement part and took diligent care to replace leaky gasket. He made sure that everything was perfect prior to leaving. He provided extremely prompt, courteous service and answered my questions.Five out of five to Jason and Roy's Plumbing. Thank you!

Larry Acklin

5 years ago

The technician was really great. Very friendly, identified the issues quickly, and did a great job at the repairs. Highly recommend.

Lisa Canavan

4 years ago

Roy's always handles their maintenance calls with professionalism. Roger has serviced our furnace and air conditioner a couple of times and he is knowledgeable and explains any problems very well. He is always courteous and professional.

Sareina Vega

a year ago

Nick was great! We are first time homeowners and didn’t know anything really about AC units. He gave us tips and useful information. He was also very patient as I was relaying information to my fiancé over the phone!Thanks again!

Stacy O'Connor

4 years ago

We have used Roy for all our plumping cooling and heating. They are always on time and professional, and have always done a exceptional job!

Ed Major

2 years ago

Don from Roy's Plumbing replaced my sump pump within 1 hour of me calling for emergency service. He did a great job; timely and professional in every way. I highly recommend and thank him for his outstanding service.

Paul Terhaar

5 years ago

They sent Tim Perry out and he was excellent!! He was very knowledgeable and efficient and helpful. We needed someone to help us right away, and he was here and knew exactly what to do......He did a great job and showed me and explained everything before and after the work was done. Great job, Tim!!! We want you next time!!!

tim swift

2 months ago

Rob did an excellent job very conscientious and polite
Thanks Tim

Rob Rowe

2 years ago

Been having sewer drain issues in the basement, and last night's storm caused a backup that was bad enough for me to finally make the call to get it looked at. As I ranted about my problem to friends and family alike, I received many recommendations, but I only wanted to do business with Roy's. I had a central air system installed by Roy's over the summer, and the crew that came out was so professional, that I saw no reason to go anywhere else for this plumbing fix. The experience I had with Roy's the second time around reaffirmed my decision. They answered the call last night and had a crew to my house at 8 am this morning. Everyone was professional and courteous. The plumbing was fixed, and the guys explained what had happened. Roy's is one of my favorite companies to do business with, as they are always professional, transparent and prompt. Highly recommended.

George Bronner

5 years ago

For the past few years now i have been using Roy's for my A/C and Heating check-ups. They have never let me down. They arrive on time and do a tremendous job while they are here. They are polite and courteous and ask if I had any questions for them. I just can't say enough good things about them.

Don Erb

a year ago

Roy's installed the furnace they specified yesterday. The work was completed efficiently and with zero mess. Now we wait for a very cold day to see if the lower (80,000) BTU unit specified can keep up. Very comfortable yesterday with outside temps in the 40's and 50's. The new furnace is very quiet!

AG and Chels Greenhill

2 months ago

We had a 10-12 window and had something come up and needed to leave the house until 1230. They accommodated it with no issues. Dan was awesome and knowledgeable and we will definitely use them again for future needs!

Ted Dickason

3 years ago

Had a 2 man team here to do a repair and revamp of ancient bathroom (tub/shower, toilet, sink) to sewer plumbing, plus install of new toilet. They were on time, very professional and conscientious. Their work was excellent and I highly recommend Roy's for any project you have.

Deb Rebstock

a month ago

The stopper in my bathtub broke off and was stuck in the pipe and we were unable to remove it. I called several plumbers trying to get someone out right away since the tub was not draining. T-Mark came out and told me they were unable to fix it that day, it would be a 2 man job and they couldn’t get back until next week. They said they would have to replace the pipe and the rough estimate was $800-900. Jason came out, was very nice and knowledgeable, explained everything that he was doing. He tried to remove the stopper without having to open the access panel, which was caulked shut, but unfortunately he did end up having to open the wall up, but he removed the stopper and did a great job cleaning up. It only cost me a small fraction of what I was quoted from T-Mark, I will never call them again, Roy’s will always be my go to plumber.

Ryan Farley

5 years ago

We live in Cheektowaga and had Roy’s help us with a basement bathroom/flooding problem. Matt was respectful, honest, and hard-working. He gave thorough explanations and detailed pricing options. We never felt pressured to make a certain decision. Because of the layout of our house the plan had to change and the price was adjusted to less than what was quoted. Roy’s office staff was also very good. They literally called me after sending an online request within 5 minutes.

P Oliver

4 years ago

We had a really bad toilet clog. Called first thing the morning and they gave me an appointment right away. Roy's shows up at my home and assured me that they would get it unclogged. Professional and courteous, will definitely use again.

J Harris

3 years ago

I had a plumbing and furnace issue and I was able to get an appointment right away. Both Jeffs were super helpful and gave me some good advice as a new homeowner. I’d recommend everyone to get the membership with Roy’s, it’s definitely worth it and the prices are reasonable for their services.

Henry Arras

3 years ago

I called Roy's Plumbing, Heating & Cooling when an exhaust motor in my furnace broke down. This happened after normal business hours, and I was in need of emergency service. After doing some brief Internet searching, I decided to call Roy's. A technician arrived within 2 hours of my call, and the motor was replaced in about 45 minutes. As the furnace was 10 years old, decided to replace it. An appointment was arranged the next week to replace the furnace and hot water heater. I was very impressed with the workmanship and relative short period of time that it took to do the job. I am a satisfied customer, and I highly recommend Roy's Plumbing, Heating & Cooling for all of your plumbing, heating and cooling needs.

Kristina Connors

4 years ago

Roy's did an awesome job coming out and helping us fix our sewer problem. Joe was great on the inspection of the issue and Marty, Joe S., and Rob were excellent in informing us on all details thru the excavation and pipe replacement that really gave us a better understanding of what the issue was and what needed to be replaced. So far a great experience!

Lindsay Black

3 years ago

These guys are awesome!! Our furnace was tagged and deemed a hazard on Saturday afternoon and by Sunday morning the sales rep was here. He gave fair, lowest to highest pricing with an honest opinion of what we need. Love the smoke alarm and carbon dioxide program they provide!!! They would have been able to install the new furnace by Tuesday. As this is a Reno house, with nothing but bad expensive repairs from date of purchase, we are holding off until we get all the bad news before calling Roy's to come back!

John Yowpa III

6 years ago

Always a wonderful experience with Roys. Gary V was very polite and professional. He was very thorough and honest. Overall, another top notch experience with our go to company - thank you Gary and Roy's!

Tristan Talloway

6 years ago

I called to get a price quote on a hot water tank w/ installation. The guy on the phone told me it would be $29.99 charge to have someone come out just to look. I told him I really wasn't interested then. He hung up on me as soon as I said that!! Very professional Roy's!

Arlene Salvatore

5 months ago

I discovered Roy’s through the home show and cannot say how professional and courteous they were. I had the pleasure of having Taylor come three times now. He came for a huge plugged double sink/garbage disposal and told me about the member deal. It was the best recommendation ever. . He fixed the drains quickly and explained it all then recommended plumbing inspection which the membership also covers and we proceeded with that a week later. We then did an estimate for replacing our shower fixtures.The day after our plumbing issue. we also had a huge furnace issue, the condensation pump was clogged completely, which somehow another company missed checking two years in a row with their yearly heating inspection. Nick fixed that quickly. I am so pleased with Taylor’s professionalism and the company he works for is great! We will definitely be recommending Roy’s. Taylor has been a great help. He’s an asset to the company.

Brett Shear

5 years ago

My appointment with Service Technician Ken was a great experience. Ken openly explained the good and bad about my A/C system, and provided suggestions without being pushy. I've always had good experiences with Roy's Plumbing Heating and Cooling. I plan to continue using their services!

HOWARD BISCHOFF

11 months ago

GREAT SERVICE - Full kitchen and electric CB box upgrade in two days!! Built in cooktop/oven to 30in electric stove / over range microwave, with all the cabinet changes and wiring. Fully operational. Just need countertops, etc now.
Wonderful staff to wirk with. Very fast and knowledgeable team.

David Fountaine

5 years ago

Another outstanding service visit from Roy's. The technician Ken was very knowledgeable and worked hard to address my concerns. Same day service and it's great that they give you a 30 minute arrival window as to when they will arrive. Fair price.

Corrine Costrine

2 years ago

We dealt with Joe Zirpola first. He came out and spent quite a bit of time measuring and taking pictures. He also told us about the high quality USA made products….and great guarantee. Brandon and Martin arrived as scheduled and worked straight through in the heat to get our new AC unit up and running. Polite and very neat. Totally cleaned up after themselves. Great experience all around….we’ve been cool ever since. Highly recommend

Barbara Sellon

7 months ago

Jeff and Dominic were professional, courteous and trustworthy. They worked together to resolve our issue.

Nancy Seel

2 months ago

Steve Martin was my technician today.He was totally personable, professional, and concerned of my needs without adding any pressure for me to upgrade some things. And he also disposed of a mouse that was in my air conditioner. Roy’s should share they’re hiring practice with other companies if Steve is a sample of who Roy’s hires.

Renee' Jackson

10 months ago

Roy's did a wonderful electrical job with installation of electrical panel and upriser on my home. Roy's are the go to👍

Jarret Hutchison

2 months ago

Great service, had a family party on Sunday July 2nd and they were able to get my sewer line unclogged in no time. I’m thankful they fit me in on such late notice and allowed us to salvage a family reunion at our house.

Dawn Nepokroeff

3 months ago

Excellent customer service and attention to detail.. very happy with our technician Adam Rosner and his expertise.

Christine Cabral

5 months ago

Very professional. Quick response time. Great financing.

Concertina All Stars

10 years ago

Received a Service Partner Home Plumbing Evaluation today. This was provided as a complimentary service after having a new furnace/central air conditioner installed last month. Technicians are very courteous, knowledgeable and friendly. I highly recommend their services.

liemarne

4 years ago

All positive: Ability to chat online to get service process started;Quick, professional response included email and phone call verifications;Very knowledgeable, courteous tech; Excellent explanation of work to be done. Reason for 4 stars instead of 5 was the fact they did not accept the online coupon to waive the service fee, because the service was already discounted.

Carolyn Camm

7 years ago

Can't say enough about the courtesy, professionalism and competence of Roy's staff. From the secretary who scheduled my appointment to Sean, the technician who did the work, everyone I encountered was friendly and respectful. Sean thoroughly explained everything, didn't try to sell work that I didn't need, and even wore booties to avoid tracking mud into the house!!! A very pleasant experience. I highly recommend Roy's .

Linda Wiatrowski-Wall

6 years ago

Our experience with Roy's has been excellent on the occasions we have used them both for heating and plumbing. On the most recent occasion, Jeff W. was very professional and personable and explained exactly what he was going to do. The price was about what I expected for the work done - maybe a little high - but in the neighborhood.

Lindsay T

a year ago

I had a very bad experience with Roy's Plumbing. The plumber was supposed to come and snake out my toilet. Instead he just plunged it, said that the clog in the tub is connected to the toilet clog, which it isn't. It's a completely separate issue because I know how they both happened. I called to talk to the manager to find out why the plumber refused to snake the toilet and he never called me back. I couldn't be more disappointed. I usually go with Roto Rooter and they're great! Roy's could get out to my house a day earlier than they were able to so I took the chance. I won't happen again!