Robert Kozlenko
2 years ago
I had the misfortune of getting a leaky toilet on a Saturday night, I reached out and left a message to the owner asking for a quote. Sunday morning, before I was even awake, the owner had reached out and asked for photo and video of the leak so that he could provide an accurate estimate. I provided the requested items and the owner was able to provide a quick quote, and schedule a technician to come out within 3-4 hours.
The technician arrived at the beginning of the appointment window (thanks!) after giving me a 20 minute heads up phone call. Came in, wearing a mask d/t COVID, put on little footies to keep my floor clean, and was able to fix the leak within a few minutes, had the right part with him in the bag. Polite technician, quick on the job, nice person. After the technician left I noticed that there was still a minimal amount of leakage from a different area of the toilet mechanism (flushometer), and texted the owner. Without hesitation the owner promised to send the technician back after his next appointment, and would remedy the issue. Plumber came back a few hours later, fixed the problem in a few seconds.
Overall I'm very happy with the service, polite and professional. The estimate is on the high range (but not higher than all others I had tried), but the reviews sold this company for me, and even though like I said, it was a bit higher, I feel the professionalism and quality of the work speaks for itself. You get what you pay for. Highly recommended.