B. Carlson Heating, Air Conditioning & Plumbing

Tony did a great job and was friendly and professional. The staff and service people are always helpful and responsive.

Alex and Alejandro were very professional and knowledgeable about there job. Alejandro knew what was needed before even being asked. Alex explained what I needed to know about the unit. They cleared and cleaned up after themselves. So happy with your company and employees starting with Mario who sold me on the units. Thank you again for the excellent work. You should be very proud of the workers that I encountered they are what give your business a great name.

Never heard from them - and it's been two weeks.

Carlson Heating installed a new upgrade swamp cooler. Efficient and competent team. Price was competitive and office staff is polite and helpful. Definitely will use this co for all services noted.

I had to replace a water heater, and Alex and Dario were a dream team from B. Carlson. They were knowledgeable, competent, and so efficient at doing the removal and installation despite a challenging location. I was very pleased with the quality of the equipment and the neatness of the installation. I’ve used B. Carlson for nearly 20 years, and I can’t recommend them enough. A high quality organization that you can count on to be there in the future.

Joe every time he visits does absolutely amazing. If I could just have him come out every time I would.

Extremely responsive and helpful. The tech was very thorough and the phone representative was extremely kind and polite.

Dedicated to Customer Service! Had an unusual problem with an old floor furnace. The B. Carlson staff did not run from the challenge but sent several resources and even met with the gas company to expedite a repair and all in one day. A shout out to Kathy a Christian for their tireless assistance!

When we bought our house 11 years ago we knew we were living on borrowed time with the old air conditioning unit on the roof, but for 11 years, maintenance by B. Carlson helped keep it working. This year, our luck ran out and we needed to replace the old one. Mario Martinez helped us select a new model that would be more efficient than our old one and even helped us navigate a rebate from PNM. He offered great advice on the pros and cons of the various units available. Installation was handled exactly as planned, and our new unit keeps our house extremely comfortable. Our electric bills have been lower, too. Buying a new unit is painful to the pocketbook, but Mario helped ease the pain with his great service and advice.

Professional, courtesy service.

Alex and Manuel installed a fairly complicated mini split system at my house. They were wonderful--prompt, neat, and workmanlike. My new system is definitely more effective than my old evaporative cooler, but it's also more aesthetically appealing. Alex and Manuel skillfully hid all the interior wiring and piping, and even made sure the exterior lines to the condensers were symmetrically placed. This is some real craftsmanship! Highly recommended.

I have used B.Carlson since moving here in 2005. The work is always done right the first time.

MANAGER here at AT&T on 8001 Paseo and Wyoming. Want to express the professionalism and friendly service of keeping my staff informed of our service call to fix our heater. Rafael and the service technicians involved had a great I can help attitude. From business owner to another want to thank the operations manager and owners for thier services and would recommend them commercially or residentially for any issue you may have.

Excellent ,prompt and wonderful people. From initial experience with Chris to Ryan technician . B Carlson is very fortunate to have two outstanding employees. I will refer anyone to Ryan to do great work. And peace of mind .

Kris was very friendly helpful on the phone getting me scheduled for service and also maintenance on my heating system. I've always been pleased with the service I receive and have been using them for years and plan to continue doing so.

Good news, the source of the noise causing vibration was found and resolved. Other minor checks and adjustments were made and the unit operates nicely and quietly.

My thanks to Ben, Manuel and Omar for coming out in a timely manner and taking care of it. Also, my thanks to B CARLSON for responding so quickly to my concerns.

We continue to be impressed with and appreciative of B. Carlson. They installed our new water heater earlier this year and just installed our new furnace. Mario as well as Christian, Josh, and Alex and his team were professional and nice to deal with. B. Carlson has been so reliable, professional, and knowledgeable! We have also appreciated being able to work with Ben, Ryan, Tony, Greg, and Ashelyn.

B Carlson was there when I needed them. We were time pressured to get an inspection and B Carlson was one of the few companies that even knew what we were requesting. After calling over 10 other plumbers, B Carlson was the only company that was able to accommodate our needs. Thanks to Randy, the plumber that did the service for a timely response to our needs.

Had to get a new plumber heating and cooling person as well as a new Co. Daniel (the Tech), did a fantastic job! He made clear of the do and don't he checked quite a few items. Daniel also was patient with my questions and answered so a non tech would understand. My wife and I will be using B. Carlson and Daniel as our tech.

I've been using B Carlson for HVAC Maintenance/Repairs for about a year now and the service has always been good. However, recently Mario has gone above and beyond what I'd expect. My evap cooler is on its last legs and I scheduled a quote with Mario to get it replaced about a month ago. Yesterday, my cooler died completely and I contacted Mario to move forward with the new install upgrade. He was able to come by the next morning to finalize it. And then he went out of his way to check my current cooler, drive to get parts, come back and fix the cooler all complimentary. I have a young child and we would have probably had to wait a few days to have someone come back to fix the cooler while waiting on the new install. I can't thank Mario enough for going WAY above and beyond, and you've made a customer for life here.

Good pizzas

Awesome company! Better than on time, they were able to get out a week and a half early! Friendly, honest staff and technicians. Will use again and again, and refer them to friends and family!

Tony was wonderful. Easily found and resolved issues with our water conditioning system AND walked me through (very patiently) details of the system and how to keep it running efficiently. Will definitely call B Carlson for any future system repairs - they’re great, Thanks again Tony!

Carl and Jordon completed two plumbing projects for us. They did a great job and we were very happy with the work. They were very friendly and it was evident the quality of their work was very important to them.

Plumbing inspection. Joe was very professional and offered advice on homeowner plumbing maintenance to keep faucets and valves working properly.

I had a full house plumbing inspection as part of my HVAC service contract. It was thorough and informative, and I learned of maintenance items to consider, like water heater service, and was able to discuss additional products I am considering, like a water softener.

Excellent installation service. Always punctual and appreciate the crew taking the time to show me how to operate the thermostat controls for my new air conditioner unit.

Very professional service, we were very pleased and will be using B. Carlson again!!

Everyone was personable, friendly and above all else professional. What a great experience.

Friendly service people know their stuff and give good explanations. Excellent quality work.

I have the maintenance agreement with B. Carlson and Sean, once again, was my technician. He thoroughly check & cleaned the vents and pads on the ground and then he checked the air conditioner on the roof. He found that the fan was spitting oil and that I needed a new condenser and another item. I actually had a factory original fan and condenser and had to purchase the other item. He had me up and running in less than an hour. He made sure to show me the old parts and what was wrong with them. He is always so thorough and knowledgeable and I am glad that he is my technician.

My mother and I have used and trusted B Carlson Heating Cooling and Plumbing for many years. My recent service with Tony from B Carlson was excellent. He is very knowledgeable and quickly explained and fixed my sewer cleanouts issue. Friendly and caring too! Quality of service from first phone call to returning to replace the caps on the cleanouts at my home within 1 business day. I highly recommend this company for all your heating cooling and plumbing needs.

Carlson is the only one I call when I have plumbing or heating issues. In fact I sent you to my 87 year old mom’s house last week and you took care of her furnace and she was very happy. I am happy too!! My furnace and plumbing issues were taken care of .Great service.

We had B. Carlson replace our swamp cooler with a new refrigerated air unit (and furnace) and few years ago. We have a service agreement for spring & fall maintenance. The Techs who provide the service are on-time, knowledgeable and very professional. Daniel inspected our furnace this morning and we are good-to-go for the next heating season. We highly recommend B. Carlson for all your HVAC and plumbing needs!

Very knowledgeable and professional. I have a small rental with a boiler. I didn’t know how to take care of it and they have a very good service plan. And now I have Peace of mind for the cold winter months here in New Mexico and for any other plumbing issues I may have. The price was very reasonable.

Tony did an amazing job fixing things at my parents home! He has come twice on two separate occasions and he has always been so professional, kind, and speedy! We recommend this company and especially Tony!

Just 1 gentleman came out to start up swamp cooler. Very nice, very professional. B. Carlsons is my go to for heating/cooling.

A very nice guy came on time and switched my swamp cooler to heat. He was on roof in pouring rain - he deserves bonus! Great job.

Joseph was awesome! Very helpful and friendly

Ben was able to get to us earlier than anticipated on one of the warmer days so far this year, which was much appreciated. He was very courteous and took time to explain his suspicions of our problem in a way that we could understand. Our A/C was up and running again, and the house cooling back down, in less than an hour. Thanks Ben!

Tony is very knowledgeable and extremely professional.

Stay away, this is such a disappointing company. Jason came by and based on my servicing they are supposed to take care of my filters and those weren't even changed. So, for over half a year they don't' even SERVICE the air conditioning unit...and they still charged me $380 and they did nothing. Be very careful, even though Jason may be nice and he says don't shoot the messenger this company is horrible. This is the worst company I have ever dealt with. They are unprofessional and didn't even offer to pay for the filter. Stay far away from them, I will be filing a complaint with the BBB as well.

Great experience with this company Christian was super professional ,had a great experience they were able to resolve the issue with the ac and had it up and running again thank you guys .

Joe arrived right on time, fixed our clogged bathroom sink drain at no charge. Diagnosed our leaking shower head problem, went to get new part (cartridge) replaced it. Very friendly and knowledgeable. Will use again.

Great service. Friendly and knowledgeable tech. Thank you!

From working directly within the company to the service that I am well aware of Carlsons providing to their customers, I can say that Carlson's has always been on top. From a dream job when I was little running the halls as my mom was working, to my random imaginary Carlson phone conversations with imaginary customers Ill never let go of my great experience I had there. Thanks Byron and Andrea.

Excellent service provided by Sean

We have been long-time customers of B.Carlson, both for routine maintenance, swamp cooler to furnace switchovers, and purchase and installation of new swamp cooler and new furnace. They have consistently done a great job - technically capable and knowledgeable and great customer service throughout the organization. Today, Pete was at our house to convert from swamp to furnace. Couldn't have been better!

It was time to get a new cooling system so I contacted B. Carlson for a quote on a refrigerated air unit. Jeremy came out and because of the cost to upgrade my entire electrical system I was unable to afford getting refrigerated air. Jeremy however provided me alternatives for an efficient yet powerful evaporated cooler. I couldn't be happier. Despite the many days this summer with temps over 100 degrees my Breezair unit has kept my large two story home cold and comfortable. To top it off I got quotes from other companies and Jeremy helped me to get the lowest price with them.
The install went well also. The crew was professional and Jeremy was there from start to finish to make sure I was a happy customer. I highly recommend this company.

I have been using B Carlson for about 6 or 7 years and they always did a good job. Well my ratings have gone to A+++. Thanks to Kathy and her people they have gone out of their way to perform this great service.

Tech were friendly, answered questions, completed work in a timely manner.

I can't say enough good things about the folks at B. Carlson. We had a new septic tank installed last week (by a different company), and that company accidentally severed an underground gas line that went to our heat/AC units. We called B. Carlson because they installed those units for us about 6 years ago. They were super responsive and had someone out to look at the job by the end of the day. The service manager, Kathy, was incredibly helpful and friendly. It was a big job, but she got us on the schedule just a couple of days later. Alex, the lead installer, came out to replace the underground line and bring the whole gas system up to code for inspection by the county. It turned out that there were some leaks elsewhere in the system that we never knew about, so Alex and Nolan came out again the next day to fix the leaks. They worked into the evening because they really wanted to get us up and running again before the long holiday weekend. I was very impressed with their dedication to getting us taken care of. When the guy from the gas company came out to reinstall our gas meter, he was really impressed with the quality of their work. He kept saying what a good job they had done. Throughout the whole process, Kathy did an amazing job of communicating with us as well. She was such a pleasure to work with. I highly recommend this company. They have excellent customer service and do outstanding work!

Tony and Greg were a very professional team, and they worked well together while performing my seasonal furnace and evap cooler maintenance. I appreciated getting their phone call prior to arrival to let me know that they were on their way. Tony was training Greg during this visit, and he took the time to explain what needed to be done and why they did what they did. Greg was eager and willing to learn, and was a great help. I would gladly welcome both gentlemen back to perform work on my home in the future.

We needed a new A/C and furnace combo. We chose B. Carlson after checking out a number of other plumbing heating companies; it was the best decision we have made. All employees were very professional, knowledgeable, and courteous. They also very patiently answered all of our questions. We have nothing but praise for each employee who came to our home to complete their portion of the installation, from Charles the Comfort Specialist who analyzed our needs and recommended the appropriate unit; Alex the Lead Installer who removed the old unit and installed the new one; and Armando the Certified Electrical Tech who came to synchronize the furnace and A/C with the thermostat to meet our needs.

We highly recommend B. Carlson and their employees and will be long-time customers. In addition, we were not solicited to write this recommendation, rather, we asked if we could.

Finally, we want to give a shout out to Jeremy and Maureen!

The technician, Ryan, was extremely professional and courteous as well as knowledgeable. He kept me informed of what he was doing and how he was going to remedy the problem and as well he did it in a timely fashion. As we Ashlan in the office was very courteous and helpful. I will definitely be using them again for any of my plumbing needs.
SF Bernalillo, NM

Daniel did a great job. He is obviously knowledgeable and able to explain what he was doing. I would not hesitate to recommend him. Great job! Thank you, Daniel Haynes!

After investing over $7,000.00 for a new refrigerated air conditioner and heater for our rental property, we are still waiting to find out why the unit does not cool past 78?? Had 3 different techs come out. We have a meeting with Mario and the Coleman rep next week - My husband feels like he is getting the run around as someone in the office told him our tenant was happy with 78 degrees - not the point- We hoped to have a unit that would cool the townhouse to 65 degrees if we wanted it to. I hope we can get this resolved. We had a good meeting yesterday 8/17/16 - The Coleman rep found that the intake flow was reduced and they found insulation in the vent - once this was removed the air flow read was better. We are all keeping our fingers crossed that this will resolve our cooling issues. I appreciate the fact that Mario has continued to troubleshoot this issue with us.

Your employees are always on time, call first, answer all of my questions and are friendly and knowledgeable about what they're doing. Tony took care of my leaky hose bib and so far no leaks!

Christian did an awesome job. Took his time to make sure we were getting what we needed. I would recommend Christian to anyone. Best part listening to our needs. Thank you Christian

Great service and response from the company. Technician was right on time, diagnosed my issue and got it fixed. Very impressed and I highly recommend them.

This company deserves one star because they did ultimately fix the issue with my AC unit. However,
the issue that I have with them is their customer service. It took this company three days to come out and repair my unit and upon the date of our scheduled repair they were 5 1/2 hours late. Considering they gave me a 3 hour time window... this was absurd. The gentleman was extremely rude on the phone and during his visit at the house. If I had a choice as to whom came to repair my unit I would never choose this company. But the house is a rental so it is not my decision.

I couldn't have asked for better service. Tony found the leak and showed me a video of it. He explained how he was going to repair the leaking pipe. He had it repaired quickly and showed me the worn parts and another video of the repair. If I could request Tony for any future plumbing repairs I would.

I have used Carlson in the past and have been pleased with their services. I will be using them in the future.

Tony came out, diagnosed my line leak, fixed it and was able to give me the cost right there on the spot! I had options on cost to repair or cap the line. Stayed here until he was sure it wasn't going to leak anymore. Very professional and, he takes great pride in his work! How often do you find that to be the case in New Mexico? Not very often. I am a customer of B Carlson for the duration.

Excellent work. Found problem and fixed it. Developed plan in case leak persists.

We greatly appreciate your recent service call and fixing the leaks in the system you installed last summer. The technician was very nice and diligent and we are grateful.
Eric Ferm

My swamp cooler sprung a leak and prompted me to look online to research how big of an issue it was. Found B Carlson through some searching, and had a very informative page on their site about what might be wrong and how to deal with it. Called them since I liked their website and straighforwardness, and got a very friendly receptionist. I wish I remembered her name, but if the whole office staff carries a similar conduct, they're doing something right!
I only had to wait a week for the service (some companies quoted me a two or three week lead time). The gentleman who serviced my swamp cooler and my heating system was professional, friendly and walked me through each step of what he was doing. His name was Christian Aguirre and I will be asking for him again when I need service again. I really appreciate this companies quality of service, and even more so the quality of employees!
They also have a great service where you pay up front (with a small discount) for your summer service as well, and they are proactive and reach out to you to schedule the service in the spring.
Definitely use this company if you would like an easy and stress free experience.

From Kris at the office, to Mario, Raphael, Manuel and Alex the field supervisor, the entire crew was professional and did good work removing swamp cooler and installing HVAC system. Kris deserves a commission for selling me on the idea. Mario went the extra mile (literally) to please me. The job ran a half day overtime but that was due to weather and no big deal. Mario has assured me he will check in when the weather heats up to make sure the system is working perfectly. I am confident it will. Thanks for a job well done.

Had the follow up meeting with Jeremy and Shannon. They were great. Installed a new filter, cleaned up the roof and even fixed a light fixture. B Carlson people continue to impress.

The installers were incredibly hard working and the job was completed with attention to protecting the home environment. A city inspection was arranged and completed within the next week and the customer service specialists helped with the PNM rebate form and documentation so I was able to apply for a rebate quickly. I obtained quotes from several companies and B Carlson provided the most detailed and comprehensive quote as well as information about terms and conditions and future services. B Carlson had the most knowledge about the PNM rebate and guided me appropriately. The job was completed and I felt that I received service from the entire B Carlson team, not just the installers. This company demonstrated excellent organization and service all-around. Thank you B Carlson team.

They not only came and did an excellent job...they came 2 days early...who does that in summer

This is a family owned business..the very best

I give them 100 out of 10.

I did interior design..remodeling...hotels...you need ac...heating

They are the best company in Albuquerque...I highly recommend them

And Chris is excellent service

Jennie..did great on getting billing right

You n not go wrong by using them

I wouldn't use this company based on how their drivers drive their company vehicles. If that's how you represent your brand you can definitely find other more professional hvac people.

Excellent service. Highly recommend your company over TLC & Marathon!

They were able to come out the same day I called to fix our furnace and called about 30 min ahead to tell me they were sending someone out. They had the part, replaced it and did an inspection of the rest of the furnace. The technician was Jason and he was very professional and courteous. He seemed to be knowledgeable and was very good at explaining what he was doing and checking. The furnace is working like it should and there was a followup call the next day to make sure things were working and that we were happy with the service. Will use them next time the need arises.

Update July 2020 Rafael came out to perform the yearly checkup on my AC unit and did a very thorough job. He spent the time and cleaned and checked things more thoroughly than some of the previous technicians have. I'll be requesting him, from now on.

I was out of hot water for a week and it was such a hassle thank God for Tony showing up and helping us out . He got our water heater fixed within half an hour ! So grateful!

Joe was an excellent technician he explained what he was doing and why and discussed while the system was old it was still functional as he could not recommend any major repairs. We appreciate his honesty he is a very good representative of his company

I was very impressed with the work, the responsiveness, and the quality of the cooling unit they installed. From beginning to end and across the several different people I worked with, all impressed me with their knowledge and know-how.

Highly recommend Christian was great got the issue diagnosed quick and got the repair done! Thank you b carlson

On time, as always. Pete explained what he was going to do and did it without a problem. Talked about a couple of potential issues and recommendations. Very thorough.

Very good job.

I purchased my heating and air conditioning units from B Carlson a few years back. So far, so good. I have their technicians come out twice a year to do the semi-annual inspection/service. The gentleman who came out today, Sean, was professional, polite, thorough and just an all-around nice guy. Great customer service!

Would give 10 stars if I could - professional, friendly, awesome! B Carlson did a new installation for me and removed the old package unit on my rooftop. I wanted the new 2 stage technology and I wanted something quiet - as my old was noisy. The sales rep, Mario and the installation tech, David both took extra time with me to help me to decide which brand and which unit of that brand to get. If you are looking for a new or replacement HVAC system, I suggest you always go with a company that is not married to just one brand. Mario took time with me to understand my needs and went out of his way to explain the various options and to find a reasonably priced, properly sized unit. I went with the Bryant brand (which is made by Carrier but without the label, hence saving a few hundred dollars right there). I had a million questions and both Mario and David went out of their way to answer them. I found everyone, including Paula in the office, to be very knowledgeable, courteous, professional and just plain awesome to work with. I saved money, got top notch service, and am very happy with my new quiet, efficient system. Thanks to everyone at B Carlson!

The plumbers who came to our home were very polite, very friendly, knowledgeable and professional. The office staff is also very friendly and helpful. B Carlton is an honest and trustworthy company and they will do everything they can to make sure the customer is happy with their service.

I think these guys are total scam artists. We have had an annual contract for several (2-3)years. That means they come out every winter and spring to do the changeover of our heater and evaporative cooler. EVERY SINGLE TIME they have come out, without even one exception, they somehow found a problem that cost between $150 and $600. I repeat, not a single exception.

So today the price was supposed to be $169 for a new belt. Why they didn't find the belt during the winter shutdown is unknown.

The tech said he was going to charge me for that plus the annual contract. I told him I wanted to talk to my wife before agreeing to pay the annual contract. He says that today is the first day of the new cycle! So if I don't pay the annual contract, he has to charge me more.

I told him THEN I DEFINITELY DON'T WANT TO RENEW THE CONTRACT.

It cost me $329. Yes, I paid an additional $160 to be rid of these people.

Sean did a great job servicing our heating unit.

Will did a good job also. I was not very happy with the $160.00 bill for 5 mins work, though. I’m in a neck brace and cannot do that kind of repair. I gave Will permission to the job but still believe the cost was very high. Would I have paid the same amount if Will had spent on hour on the task?

Everyone that I dealt with was very professional. The lead installer made sure the air was working before he left the second day. Installation took a little longer than expected, but he was able to finish everything up the next day. Good explanation on how the unit works. They took care in removing the MasterCool off the roof as I was giving it to my daughter to use. This company made a very good impression and I will definitely use them again and refer them to others.

Long time customer of their annual maintenance for my primary residence and a rental property. When it can time to replace two rooftop AC/Heating units, of course they are my first call. With Mario as my business interface and Alex as our lead installer, the work was performed on time and as expected. No one does it better than B. Carlson.

First want to compliment the company as a whole. From the first time I called to make an appointment, to service call, to follow-up each member of the staff was upbeat, polite, and easy to work with. My service tech, Paul called to say he was on his way and arrived promptly within time of appointment given. He spent time listening to my concerns, explained all he was going to do and went straight to work checking both of my AC units. After evaluation of units and doing a general maintenance of units, he showed me the part that needed to be replace, discussed why and gave me a quote up front. All repairs were performed quickly and on the spot and this was very convenient not to have to schedule second appointment. Also want to compliment Paul for being so polite and taking the time to answer all my questions. I would definitely recommend this company and personally ask for Paul for my next AC tune up.

My recent experience with B Carlson Heating, Air Conditioning & Plumbing, Inc. was a very negative one
I scheduled an appointment with the office for Tuesday afternoon to repair a leaky kitchen faucet
Their employee called me at 2:45pm to let me know the technician was just leaving the Bosque and would be at my home by 3:30pm
I left work early to meet the technician and found a note on my front door at 3:30pm
I immediately called the office and was gruffly informed they had pulled their technician off the job
I later called their 24/7 number to try and get the leak repaired that evening but never received a return call
I found this company to be extremely unreliable and unprofessional
I would highly unrecommend them to home owners in Albuquerque

My furnace died and I have two young kids in the house. They went out of their way to expedite the install so my little ones did not have to sit in a 50° house. Very professional and honest.

We had a air conditioner, furnace and water heater replaced. They were very professional and did a thorough quality job. We had to make a last minute change to the brand of the unit we were installing but even though it was a more expensive unit they did not charge us any more. Be sure to consider them if you need HVAC work done.

exposed wiring, shredded insulation between furnace and air conditioner. Needed to be replaced and made safe.

Joseph Sanchez provided exemplary service. He took time explaining to me basic plumbing and what to do in case of a leak.

After our 50 gallon waterheater began leaking, my wife and I decided to get a tankless waterheater. We talked to several contractors but decided to go with Carlson based on the price and expected completion date. Unfortunately, it turned out to be a bad decision.
Carleson's sales representative told me that it would take one day to install the waterheater (Rinnai 98 model) and another day to arrange for inspections by the state/city and then for Carlson to perform their final turn on of the system. The installation began on a Wednesday and my wife took the day off from work to be at home. On the day work began, my wife was informed by the installer that it would take two full days for the installation, rather than one day. I was livid and immediately called Carlson. Carlson apologized and advised that by mistake, the wrong model had been set aside, which caused a delay. For the delay and inconvenience, Carlson agreed to take an additional $200 dollars off of the price .
On the second day, my wife again took the day off from work to be at home. After completing the installation, the installer indicated Carlson would make arrangements for the state inspector to come out the next morning (Friday). Therefore, I took Friday off from work and waited for the state inspector to arrive. When no one had arrived by early afternoon, I began calling the state inspector's office. After several unanswered calls, I finally reached the inspector and was told that no arrangements were made with his office. I immediately contacted Carlson and was told that they had made arrangements with the City, which was contrary to the information that was provided to my wife. I then proceeded to call the City, only to be informed that they had no appointment scheduled for Friday and that I would need to make arrangements for Monday. As you can imagine, by this point, I was beyond angry.
I immediately contacted Carlson and they proceeded to get in touch with the City, and an inspector agreed to come to the house. Carlson then told me to call NM Gas to make arrangements for that inspection. Unfortunately, by this time, it was already around 3:00pm and NM Gas was only willing to schedule their inspection on Monday, which meant taking an additional day off from work and spending the weekend without hot water.
While I was on the phone with NM Gas, the City inspector arrived and discovered the gas line that Carlson installed was not to City specifications because the shut off valve was missing. The inspector advised the City specification had been in place for over a year and Carlson should have known about it. He indicated that he would be contacting Carlson.
After the City inspection, I called Carlson and was put on hold because the City inspector was talking to them. Afterward, the Carlson representative tried to defray some of my dissatisfaction by blaming the inspection process. When I told her that the real problem was the miscommunication and misinformation that I received from Carlson, she had nothing to say. That evening, at around 5:15pm, the Carlson installer came back to the house to install the shut off valve and bring the gas line up to City specifications. We spent the entire weekend without hot water and it wasn't until Monday at approximately 11:00am before the entire project was complete. To make matters worse, we were left with two large holes in the garage ceiling because of the new gas line. When asked about the holes, the installer informed Carlson does not do sheetrock repair and the repair ultimately fell on me. In addition, we received improperly filled out paper work from Carlson for our rebate check.
The one day installation followed by a one day inspection that we were initially promised turned out to be a six day costly nightmare and required my wife and I to each take several days off of work. Needless to say, we would not recommend Carlson for tankless waterheater installation and would be weary of any of services they offer.

They were easy to work with. Gave the quote right there so I know what to expect. Did the job quickly. It looks good. They were pros.

My experience with B Carlson Heating Cooling and Plumbing was the BEST experience I have ever had dealing with a contractor!!! i don't normally write reviews but I had such great service I felt I had to share! From start to finish they with EXCEPTIONAL. Girl that helped on the phone was compassionate and moved the schedule around to get some out for service same day at time that was convenient for me. The service man was able to quickly determine what the problem was. He gave me the repair quote and recommended before I put money towards this repair I should talk to sales guy about replacing the unit because it was very old. I had no idea, something i never thought of. The sales guy came out and was also very nice and professional, He gave me an education on heating and cooling systems. He never tried to sell me a new system. Needless to say B. Carlson has my business! If your looking for Heating Cooling or Plumbing company don't hesitate to give them a try. I wont hesitate to recommend them to anyone!

Tony and joe would have had my house converted to the tankless water heater in one day if it weren’t for the gas company and city never being on time. They figured out the ridiculous way the previous plumbers ran the gas line in order to tire in correctly and found I had a minor gas leak in an old line. Fixed it for us too. Couldn’t be happier.

Carlson has been a great company for all our plumbing needs. This latest time Tony spent hours trying to figure out what was wrong with our toilet and determined it needed to be replaced. He did that and it looks great and fits the space. I would recommend Carlson for any job, big or small. They have done our swamp cooler servicing and a full re-pipe of our house.

They did a great job installing our cool master and made sure all my questions were answered....neat and clean as well...nothing left in the yard. Explained rebate to us...a impressive experience. .i will call them for any further work if we need to...

My water heater stopped working on Sunday during this artic blast. I called Monday morning and they scheduled a tech for noon. Tech Ryan made it by at 10:30am. He cleaned up and checked my old heater and was able to get it to relight. He gave me a quote to replace my old system which is badly needed. Ryan was very courteous and knowledgeable. I appreciate B. Carlson's professionalism.

Excellent service. Technician wore a mask and put booties over his shoes. He was very knowledgeable and courteous. He fixed the problem immediately.

Excellent service, even masked during covid. Superb workmanship. Thank you!

Paul

B Carlson stands behind their service. I had a problem and they were gracious enough to offer a free spring check up. I appreciate their willingness to maintain a good rapport with their customers. Thanks you.

We had what turned out to be a simple problem--but we didn't know it, and our tenant was sweltering. B. Carlson came out quickly ... the technician knew his stuff and was friendly and helpful ... and the price was fair. Great phone support staff, too.

B. Carlson staff were all professional and very knowledgeable on our 2 evaporative cooling units replacement. Mario in sales recommended for the downstairs unit using BreezAir downdraft which has 10 speed control with automatic water quality control. This unit is awesome in performance. Alex and Manuel did the installation work for both units. The quality of work was excellent, they both were professional and explained all the details of the BreezAir unit operations. We highly recommend B. Carlson and staff. Thanks.

Excellent! Mario Martinez was excellent to work with. The entire staff (JJ and Joshua) all exceptional.
I highly recommend them, this company never disappoints.

When the AC went out on Father's day it was starting to get warm inside even for my family from Phoenix. Sean came out early I might add. he offered the service plan which is the way to go. It must have been 100 degrees outside and Sean just jumped up in the attic without an hesitation. He found an area where the tape came up and I was paying to AC the attic with the power company. My house was cooling down in less than an hour and the family is cool once again. Thank you B Carlson but a very big thank you to Sean.

We had B. Carlson out to look at our water heater. They were very professional and knowledgeable, but of five companies I got quotes from, they were the only company that charged for the assessment and quote and their quote was 60% higher than all four other companies.

Edit: B. Carlson reached out to me to correct most of the issues in my original review. Turns out they were mostly due to communication issues between a newer staff member and myself. While I am unlikely to use them at this point as they have been by far the most expensive quote I have gotten, I have amended my review to remove some of the more egregious issues.

Do not hire these guys for water heater problems! The tech they sent out came in and took 5 minutes to tell me that the water heater would need to be replaced (no problem, its old, it happens). He then did not give me any kind of estimate on what it would cost to replace the unit, and stood around waiting for half an hour for instructions from the home office that never came. Over a day later, I was contacted with an estimate, but in the end it was not really competitive.

They may be good for AC/Heat, but they are not worth your time for water heaters.

Pros: B Carlson was timely and got the job done within the stated timeline to get our AC conversion completed with summer looming. I am extremely satisfied with the unit and how it performs as expected

Update 9/27/21: The management at B Carlson reached out to me and made good on their promise to do the job right. They earned my business with their follow up and I wouldn’t hesitate to use them or recommend them again after they took the time to come back out and make an aesthetic repair. Switching to refrigerated with BCarlson was a great decision overall.

Original review June 2021 Cons: When quoted for the job I was told that this company “does the job right”, however when an accidental hole was drilled by the technician in our exterior stucco, we got a tacky patch job with clear silicon that isn’t very appealing on the exterior of your home, and worries me about long term durability. With the very significant expense of the job, I feel attention to detail was a bit lacking - and slapping on some silicone is not best business practice when it comes to one of your biggest investments; your home.

Both Alex and Manuel were friendly, professional and informative. The removal and installation of the new hvac went quickly and without any unexpected problems. I couldn’t have been more satisfied with the work performed or the manner in which is was performed. Outstanding job.

This is by far one of the best companies I have dealt with. To begin with, the sales rep Charles was very informative. He answered all my questions and made me feel at ease with the installation of my refrigerated air. The day of the installation could not have gone better. Alex and Nolan showed up on time. They were very professional and courteous. They were aware of the COVID-19 regulations and made me feel comfortable allowing them to come into my home. Alex and Nolan work great as a team and that shows in the quality of work they do. They are experts at what they do. They both answered all of my concerns and I am very happy with their customer service and ethics. In a nutshell, I take my hat off to an awesome company, Alex, and Nolan for the quality and experienced in the HVAC business. They met and exceeded my expectations. They will definitely have a customer for life.The whole experience was great and I would recommend B. Carlson to my friends and family.

They always do a good job. The call to let you know that they are on their way. They talk over whatever repairs might be required and give a possible quote. The cus to me can make thd final decision. I highly recommend this company.

While their price was only slightly higher than the competitors,, they more than pay for it in quality of work and response. Wagner called me after the job was bid and under way, we had no AC and were thankful for Carlson working us in so quickly. Additionally, I wanted to apply roof sealant after the old units were removed and prior to the new units being dropped, Carlson once again accommodated.

We were very happy with the plumber, Joe. He was knowledgeable and thorough. We appreciated his thorough explanations and helped us understand our options.

Very happy with our new Breezair coolers. Alex and Alejandro were professional with the installation and answered all our questions.

B. Carlson was amazing to work with. The quality of work and care they took to make sure my tankless water heater was working as it should was amazing.

They provided a temporary AC unit when my evaporative cooler went down. AC and Heater installation went great! Home totally upgraded immensely thanks to these guys.

you are fast on service, just little price.

Carlson Heating and Plumbing have handled all our plumbing, heating, and cooling problems for at least 15 years. We have always been 100% satisfied with their services. Employees are always professional, competent, and polite.

They came out right away, fixed our issue promptly and completely with a full explanation of everything involved.

Very easy to talk with, handled the problem fast, and was here in 24 after I called!!!

Carlson was quick to respond (hours not not days). I had broke and outdoor cooper pipe. The receptionist was good. The young man responding was polite, trained and resourced to finish the job in one visit. The work was done professionally.

I had service come to do the annual summer check of my heating and air-conditioning. The tech noticed that I had vines growing in my air-conditioning condenser and he had me come outside and look at it. I was glad he could clean it out now and not having to schedule another appointment. My condenser will be more efficient. A very professional, polite and well informed technician.

Very disappointed in the service I will NEVER call this company for anything. I will stick with TLC or try another local. I thought I would give a local my business, I just wanted to get a maintenance check on my heater, to be up to date; Nothing was wrong with my heater.
They were an hour late and never called to inform me, I CALLED TO MENTION I WAS WAITING & I HAD AN APPT! They took time out of my morning and work schedule. Yes, I set up another appt and thought my bill was to be $79.00, for the maintenance check. I was charged $145.00. I guess it was my misunderstanding that is what I got from the supervisor when i called again! They should of apologized & gave a discount or something. I am not a frugal person, I do not minded paying for a great service. but this company has NO customer service training for customer satisfaction. Very Disappointed !!!!!!!

We have had a service agreement with Carlson for several years. The bi annual A/C and heater conversions have been seamless. We have also had all plumbing and heating repairs done by Carlson. Service is timely and repairs are done correctly. We are satisfied with Carlson.

Brint Clay

Have used B.. Carlson for years, Joe was on time and professional in every aspect. Closing out the ac and starting up the heating system was done quickly and expertly. I highly recommend them.

Informative, reliable and clean. Three words to describe my experience with B. Carlson. They fit me into their schedule, and when the scope of the job changed they made sure everything was taken care of. Customer service from the office to the technicians is top notch. I am confident in their knowledge and you should be to.

Fast, friendly and very professional. They provided three quotes (gold, silver and bronze package) to choose from, and were very flexible in additional considerations. They showed up exactly when they said they would, and the job was done better than I expected it to be!

Tony did a great job with a cooler startup/maintenance. He was very professional and took care of our needs. He was also flexible when we were running a bit late to meet him. Highly recommend.

Overall the service was excellent. The installers and electricians showed up on schedule. Special thanks to Pete Bustos for his excellent hard work and attention to detail.

Tony did a great job of installing our new gas hot water heater. He was very competent and meticulous in his work. I also appreciated the fact that he wore a mask and maintained social distancing in these uncertain times of the coronavirus pandemic.

Very professional and thoroughly checked plumbing and HVAC system.

Daniel did a very good job for his 1st visit to our home to prepare for the winter. However, our appt. delay was unreasonable.

I purchased my breeze Air and mini spit from B Carlson. They did an excellent job of explaining what system would be best for our home. The Breeze Air works great at cooling our home. We had troulble heating and cooling an addition to our house until B Carlson recommended a Mini Split we are now able to heat and cool a large addition to our home we never thought we would be comfortable in. We will continue to use B Carlson for our future heating, cooling, and plumbing needs we highly recommend B Carlson.
Thank you B Carlson!

We have used a number of top outfits in town over the 15 years in our primary residence. Carlson has proved to be the keeper for us. Thanks, Alan

Tony was professional, courteous and very knowledgeable.

My radiant heating system failed & it was 52 in my house. I started calling trying to get emergency assistance. B. Carlson put me on a priority list & called me faithfully with an update. While someone else got to me first I was extremely impressed with B. Carlson's response & follow up. I will definitely call them for service in the future. Excellent communication & accomodation.

Had my seasonal switch over done by Ryan. He arrived when he said he would. He was very personable and efficient. Answered my questions with patience and in language I could understand. No industry jargon, just plain English. Thank you B Carlson for having such a great employee. Kris, in the office, is also great to work with. I look forward to speaking with her when it's time to schedule my seasonal change over.

Tony Rodriguez replaced the the shower faucets in both or our bathrooms. He did an excellent job. We have been using B.Carlson for 16 years and are glad we do.we highly recommend them.

Truly outstanding experience with B. Carlson. Customer Service was kind, informative, and proactively helpful. The two technicians who repaired my AC were very professional and efficient. In talking more with the employees, I am left with a solid impression that this is a company that takes care of their employees. As a result, the employees are passionate about the company and provide truly outstanding service. They have won my future business!

I just love my maintenance man I’ve requested him because he is very professional and he knows my system and he’s very helpful and informative thank you Christopher

Tony did a great repair on a tankless fitting and was within the given repair time promised by him. Recommend him for any project.

Even though they do not work on vehicle AC units they were able to recomend an excellent shop that was able to fix our AC on short notice.

We recently purchased a new Bryant Heat Pump Package Unit from Mario Martinez. After gathering bids from several local companies, we chose B. Carlson. While it has only been a week, I wanted to comment on my experience. The install went smoothly. Dave and Alex showed up on time, did a fantastic job. The sales manager Jeremy even stopped by to make sure that I was happy. So far, we are thrilled with our new unit and we love our Ecobee4 thermostat. A week after install, Mario came back to check on the unit and helped me fill out my rebate forms for PNM. I had a very pleasant experience with the whole crew and even purchased a preferred service agreement something I have never done before.

Tony was GREAT!

Set up an appointment for an annual A/C tune-up and Dario came out and checked our unit. Checked pressures and determined there might be a problem due to some noise coming from the compressor. Made arrangements to get us on repair list. Dario will report his finding to the office. Thank you Dario and BCarlson.

We're new to B. Carlson, and new to the service agreement. Pete was incredibly thorough and professional in inspecting our evaporative cooler and furnace, and winterizing our home. I also appreciate Kris proactively calling to schedule the appointment a few weeks ago (one less thing on my to-do list), and then calling again to confirm the appointment as the date approached. They, like the rest of the staff we've interacted with, seem to care a lot about their customers and the quality of their work.

Chris Ulibarri is an excellent representative and salesman for B Carlson.His sales pitch was just right, also ample product knowledge.

We had an air conditioning go out and it was a dozy! Air conditioning fan was off kilter & was cutting pipes and wires! Well, I called around for pricing, and as often is the case in the middle of the late summer... availability. The crew was not able to do the repairs for three or four days. When the crew got here to diagnosis they told us what it was and that we would need a new A/C. (Ok this old one was over 20 yrs old so it didn't come as a surprise.) But the team put down drop cloths in my entryway to my back door, they were respectful and informed us when they took a break (not much) and when they would be back. The team did the extras (in the price they quoted) like Installing an emergency cut off switch next to the unit. Making a custom cover door for the filter. Making a reusable filter to go in the unit, etc. They work with various banks to allow us to finance the work as we are a younger couple on a limited income. The inspector from the city comes out, looks in the house and at the unit, and comments on the extra work they did to make it easy to inspect and make it look good for us the customers. (This made it clear to me even more - that the inspector was impressed!)

Then winter during the freeze we had our hot water heater decided it needed to vent the water up through the top -i.e. it died. B Carlson was back. Because it was between Christmas & New Years, they gave me the options of emergency call & rates or Be there, Monday morning on Standard hours & rates. Given we had cold water available and friends willing to share their showers we chose standard. But bright and early, after the holidays they were here installing a new water heater. They went the extra mile again!! Drain pan with drain pipe under the unit. He put a new vent pipe in to keep it uniform. They took steps to make it a very professional job. The city inspector came out for the water heater and mentioned the drip pan, that he doesn't see it often. (Again, B Carlson did the little extras.)

(Sorry B Carlson that it took me so long to get the review up... that I said I would do I'm January 2019, and now it is June lol but :) I am happy to share what a great job you did!)

Friendly, courteous, and installed everything very skillfully. I am beyond satisfied with the installation of a new heater and air conditioner. I converted from a swamp cooler. I won't know how well it works until summer, but I am optimistic and B Caledon had provided to make sure the cooler is writing at maximum capacity when the time comes.

Customer service as well has been top notch.

AC compressor was not shutting off. Christian identified the problem quickly as a sticking switch. The melted wire and scorched contact indicated we came close to burning out the compressor. It was a quick fix and I enjoyed Christian bringing me through the repair so I'll better understand the system next time something happens. Great customer service!

Carlson Tech’s are always extremely prepared to answers any questions I have about the call. The Techs are extremely customer oriented and that is so important. Pete was the Tech today. A extremely nice person. I am happy with Carlson and never concerned about their work ethics.

I have had B.Carlson Heating and Plumbing out to fix a heating problem and also another time for plumbing problems! I highly recommend them because I was disappointed in two other companies that came out and DID NOT fix my problems and I still had to pay them! Not only is B. Carlson company proficient and efficient, but in my opinion, they are a 5-Star business!! They have very knowledgeable and professional technicians that solved both our problems quickly and in a friendly manner and explained to me the problem as they worked! Thanks for the great service B. Carlson and technicians, Sean and Brad!!👍

My recent installation of my roof AC and heating unit by JJ and Joshua is a fantastic improvement over my old unit. The guys were very professional, pleasant, and courteous . I really appreciated their patience and explaining how the new unit worked along with their attention to every detail.
Thank you guys for a job well done!

Friendly, professional and incredibly knowledgeable regarding existing furnace/HVAC/water heater. We only need to replace the water heater at this time but Carlsons will be our go-to for any and all future needs.

Tony was punctual, courteous and very knowledgable. Final price was as estimated. I would highly recommend this company and have used them for almost fifteen years.

$400 for a thermostat replacement and they didn't even secure to the wall I had to give the tech some wall anchors. Didn't even go into the attic to check the plenum which was something I asked them to do. If you want to pay a lot of money for nothing then this is the place to call

Brad was patient and instructive - he answered all our questions, and we had a lot of questions. We called him to flush the tankless hot water heater after our unfortunate attempt a year ago. He showed us where all the hookups were, what everything was, the results of a thorough flush, and he even tested our hard water.
He had an interesting morning wrestling with a boiler, but he was very nice and well spoken. He could easily teach other plumbers the trade, but he made it easy for us to understand.

I had my rusted swamp cooler replaced and upgraded with a Breezair cooling system. Mario was awesome, he was very polite and explained the types of swamp coolers and the process involved for the install. Mario goes the extra mile for customer satisfaction. Alex the field supervisor and his crew was very polite and professional. They did an excellent job removing the old swamp cooler and installing my new Breezair cooling system. I will recommend family and friends to use B Carlson. Thank you.

B. Carlson is extremely trustworthy and always gives me great and friendly service when I need it for my home. Highly recommend them!

Christian is the Tech that came to fix 2 combo units that stopped heating. He was courteous on time and explained clearly my options. One of the units was extremely old; with no wiring diagram available online, yet he persisted and successfully wired it and got it to go! Didn’t try to push anything on me, did what I asked and was just great and pleasant to deal with . I would recommend him to all my contacts. Great job!

I contacted B Carlson on behalf of my Landlord and spoke to Jeremy. He was very helpful and was able to get us worked into their very busy schedule the next day. Rafael came out within the scheduled time frame and quickly figured out what the problem was. He was so nice and respectful of our home and genuinely concerned about us having no heat. Sara and Kathy were so nice and helpful in trying to deal with my landlord and keeping me informed every step of the way. Unfortunately my landlord declined repairs because she thought is was too expensive. She called another company and it’s been 6 days now and after 3 visits a huge oil stain in my driveway from this other company I still don’t have heat! Don’t make the same mistake my landlord did, hire B. Carlson if you want top notch service and want your heater fixed quickly and efficiently!

If I could I would give them 0 star. What a company. Charge you $79 do come over and diagnose the problem? All I need is to replace a part that’s broken and they still want to charge for to tell me wats wrong with it after the company guarantee the unit send me a new one to replace it. Wow! Just wow! Call someone else and don’t bother to call this company. I’ll make sure I’ll tee this to anyone who is looking for a plumbing company.

Service was Professional and quick. All of my questions were answered and any concerns addressed, right then. I was very pleased with his work. Courteous, fast and thorough.

On time, very efficient, pleasant, even shoveled the snow in my driveway while he waited for the duct air to heat up.

I did NOT have this company install my HVAC, but I had a great experience with the initial estimate process. Jeremy Larson was the B Carlson representative who came to my house to bid for my furnace replacement and swamp cooler conversion job. His proposal was so detailed it was very easy for me, a total newbie to refrigerated air conditioning systems, to understand what was involved and that helped me so much! And it was so prompt! He was absolutely the most professional and knowledgeable of all the HVAC people I worked with.

Professional, efficient, thorough and pleasant quality guys

I called at 7:00 on a Friday night when I returned home from work to find a leak spraying water from my expansion tank. All potential fees/charges were presented for my approval up front with no upselling or changes later. The tech, Tony, was professional and knowledgeable, and the problem was fixed within an hour of my call.

Tony was a true professional! I’ve used B. Carlson many times and am never disappointed.

We were Sooo pleased with Carlson. Communication was stellar! We were informed at every stage of job. The installers were professional, knowledgeable, Covid safe and personable. They went over and above to make sure the job was high quality. All was much more than we expected. We HIGHLY recommend them.

Annual plumbing maintenance and possible flush water heater.
Water heater did not need flushing at this time. ( just a year old). Joe ( B Carlson tech) gave me very good information. on plumbing systems and saved me $ !

B. Carlson Heating were on time the day of service, repaired both a boiler and water heater in less than an hour. He was professional and quick to solve the problem. The extra bonus was the courtesy phone call following up a few days later to ensure everything was satisfactory. Kudos!

Ben was competent and courteous. I highly recommend him for HVAC service.

Tony did an excellent job as usual. This time he installed a complex filter system for the well and replaced the washer-box.

Tony was polite and efficient.

Christian came to my residence and he immidiately saw what the problem was. very efficient also was pleased to be informed about psa maint. plan

The Carlson crew inspected and cleaned the refrigerated air system they installed last summer. They did their job professionally and efficiently. We were very satisfied.

Ben was very thorough and friendly. He finished quickly and everything was done well

Tony and Joe came to repipe the back part of our house. Both were extremely courteous and professional as they worked for several days in the house. They cleaned up afterwards doing an excellent job putting on the new hot water pipes.

Tony was especially thoughtful in how he approached placing the new pipes so that the job was efficiently done. An excellent experience!

Christian and Joe was helpful friendly and thorough.we look forward to having him in our home again

Quick and professional. Made sure to quote a price on a repair.

They did an awesome upstanding job and since there was two of them, they did the work in record time.

Replaced A/C coil and condenser. Very knowledgeable, professional, courteous. Left site cleaner than when they arrived. Definitely recommend and will use again for all HVAC and plumbing needs.

Daniel was my service man and he was professional, clean and very knowledgeable. He answered all my questions regarding my aging cooler versus a breezeaire versus air conditioning. I highly recommend Daniel and B Carlson.

I have used B. Carlson for years and they always give great service at a fair price. We recently had a backed up kitchen sink and P4Tony came out and took care of the problem. I will continue to use Carlson for our plumbing, heating, and cooling needs. Thanks for the excellent service!

I had a problem with my hvac system. They guys came out to work on it. While they were starting out we found we had a major plumbing problem. They stopped what they were doing to help me clean up the water that had flooded my basement. They were so kind and helpful! Their kindness was so appreciated. I’ll call them back for sure if I ever need work.

Excellent and courteous service

Great to work with. Fix any problem the first time.

Super attention and personal care in dealing with us!

The technician was very knowledgeable and took the time to explain what work would be accomplished and also price. He worked very clean. I would recommend Andres.

We have been using B. Carlson for preventative maintenance of our Heating and A/C systems since 2011, following the recommendation of the previous owners of our house who used their services in prior years. We are very satisfied with the service provided by Ben and Edgar who are both very capable and thorough in their work!

Tony explained the process, provided an estimated bill, prior to performing any service. He stated he might have to return the next day however he was so efficient and the leak area was found quickly. He was able to dig, detect, repair and fill the hole very timely and same day! Tony was very professional and pleasant.

I've been using B. Carlson for years, and their installs, repairs and maintenance services are excellent. Joe was here today and he is the best! Friendly, professional, thorough, knowledgeable and goes above and beyond to help his customers! Kudos, Joe!!

Christian was the only teck who fixed my Airconditioner .8 years NOBODY COULD FIX IT along came Christ ian and he fixed it!!!! Best teck ever

Very appreciative of B Carlson's service. Today Joe did the summer shutdown and winter startup expertly. Recommend them highly.

Ryan was my service tech. He did a great job .
He was very knowledgeable on what needed to be
Done. I’m very pleased how it looks
Thank you for your prompt response to my leaking problem

B Carlson is seriously the best. I’ve been using them for 2 years now and they are always professional, try their best to meet their customers needs, and are very responsive. Ashlynn worked her butt off today to help get us an earlier time to switch our swamp cooler over and Tony arrived to easily and painlessly switch it over for us. If you want a company who cares about its customers, B Carlson is it.

The job was done professionally, accurately, and it took less time than I expected...

Got quotes from three companies for replacement cooling systems. Honestly they were all about the same. B. Carson's Mario didn't just give me a quote, he made sure to understand all I wanted. B. Carlson's David and Mark installed the Aerocool units even into the rain until close lightning strikes. David came out the next day and stayed late to get it all right. Why didn't I do this long ago. Very happy with product, workmanship, and especially attitude and work ethic.

i was pleased with your efficiency and personnel. mario helped me decide which heating and airconditioning units would be best for me. alex's expertise installed both units and a new humidifier. daniel showed me the best route for the latter's wiring. i appreciated work areas inside and outside were left clean.

I was very impressed with the technical knowledge and eagerness to locate the problem. I would definitely recommend this company.

Our cooler was clanking in mid-summer. Rafael came quickly and found and fixed the problem in short order. Very satisfied with this service.

I want to thank Brandon, Drew, Jaycob,and Darron, for their exceptional customer service when I purchased my Escalade!! Hard to get these vehicles and they kept in touch to let me know when one was on their floor👍🏽. Thank you for a great experience during my vehicle search!!!☺

Our outdoor faucet had a leak so I called B. Carlson but they couldn't get me in for several days. The receptionist put me on a priority list, and I got a call the next day. I was very happy when Tony and Ash showed up at our home to fix the leak and replace the faucet. They were very professional, and they kept me informed every step of the way. They were two of the nicest guys and very helpful to me. I was thrilled with the results. I would recommend B. Carlson for any of your plumbing needs.

I really liked Ben. Extremely knowledgeable, very polite and professional. We will be asking for him on all future requests.

Christian did a fantastic job for us. He cleared the line on the mini-split and was prepared with options to ensure that it didn't happen again. We appreciated his can-do attitude and willingness to go the extra mile by examining the mini-split cables on the roof to potentially replace the insulation on another visit, as well.

They are always on time, polite, and efficient

There's not enough room in this little box to say how much we appreciate the professionalism and personality Paul Chavez displayed (twice!) while taking care of our Mom's heating system issues. Give that man a raise!!

Fabulous service. Very professional.

Excellent service! Tony is very knowledgeable, professional, and courteous. I’ve hired other companies but B Carlson is by far the best.
I trust they will be honest in their assessment and not suggest work that doesn’t need to be done.

The technician was friendly and knowledgeable. It was a good experience. I would recommend B.Carlson to anybody needing HVAC repairs.

Tony arrived early; he was professional and very capable. We greatly appreciate the excellent service.

From the very beginning, my experience with B Carlson was outstanding. They followed up on an appointment that I made online. The sales representative Chris Ulibarri confirm the appointment and called prior to arrival and was on time. Answered all my questions in a professional manner. And followed up accordingly. I booked the install of my new master cool immediately. They were able to get me on the calendar in less than a week. All correspondence were timely and professional. The installers arrived promptly as scheduled. Manuel and Omar were excellent. They installed my master cool with promptness professionalism, and very tidy matter. They answered all my questions and got the work done in about four hours, which I was impressed. I highly recommend this company to anybody. I know my mother has used this company for many many years. Thank you for the excellent work.

Services for swamp cooler and radiant heat are under an annual contract. There is always good communication and prompt, quality service.

Waited a week for the appointment and got a no show. The office messed up the phone numbers and I even called to confirm and it still got messed up. Technician was very nice and tried to correct it but it’s too late. It should be remembered that people must take off work to meet service technicians at their home. The opportunity cost of these appointments to the customer can vastly exceed the cost of the repair or services rendered and should be respected.

Ben was very knowledgeable and very skilled at his job

The young man who came to my rescue waited on me for a few minutes until I got home. He was very polite, informative and gave me choices of what I could do in the future. I appreciate his knowledge and showing me what filters to use and how to put them in properly. Great Job!

We were a challenging install with a situation not easy to fix. Alex persisted and at times more than 2 people were here working out a solution. (in the wind the roof). Today was a huge success, great problem solving skills. I would recommend them to everyone. And we love the Breeze... Margie Keck. PS You should have Alex train your new employees!

I would recommend B. Carlson Heating, Air Conditioning & Plumbing. Tony provided high quality service and was very professional and trustworthy.

Fast, efficient and friendly. Paul showed up on time, did a thorough review of our boiler.

Happy with these folks. Met and exceeded
Expectations. Prices reasonable. Both Christian and Paul great at there jobs. At this point I highly recommend this company

The repair man relied on me to diagnose the problem with my furnace.He did absolutely no inspection. Then he went to his truck,made some calls, came back and wanted to charge me 579.00 dollars for a new motor.Sounds like a rip off.I will try some other business.

Mario took his time and was very good at explaining the differences with the Artic Breeze versus a standard evaporative cooler..The Artic Breeze is working great.

B Carlson was quick and efficient with the installation and taking care of all the paperwork.
The city inspector came out to sign off on everything and we passed with flying colors.

Thank you, B Carlson and Thank you Mario for the excellent customer service. We recommend B Carlson to all of our friends!

Great Service and installation

Great service and Ryan Bouren is a FANTASTIC TECH.
Will as use your services.

The tech sent out to maintenance my system was polite, efficient and answered all my questions! Thank you.

They came and did a diagnostic evaluation on our broken air conditioner which I was told would be around 80$. The guy examined the system and it took him about 20-30 minutes and then he spent about 20-30min patiently explaining the situation and what he thought it would cause to fix it etc...I thought he was so nice to take the time to really break it down and explain it so well. Then he comes back with the bill! He was charging us 150$ more than the original 80$ diagnostics because of extra time spent!!! 150$ for time he spent explaining the problem and the possible solutions!!! I felt totally robbed! I complained to their main office and they said they would send the complaint to their service department; and they never called me back. I was so upset that I had to go with another company for the repair.

Ben is very professional. He is very experienced and explained in detail on my HVAC/AC system.

Great Diagnostic results, fixed my problem, A/C restored

I saw a Carlson truck across the street shortly after noon. I had two kitchen sinks loaded with water and goop. The driver said call the office. Cindy answered and she scheduled Carlos Chavez to come out the same afternoon. Climbed upon the roof and reamed it out. Professional, highly competent. By 3:30 that afternoon all was well. Great service!
Jim Taylor, actually.

Shannon, Alex and Nolan were all great. We now have a great new furnace to go along with our Breezair. Thank you for great service and a great product that endures the test of time.

If I could give this review less than one star I would. I trusted the ratings on this page nd called B Carlrlson for service. I had a tech come.out to diagnose my inoperable HVAC unit in the heat of the summer hoping for a quick turnaround NOT!!. After two visits a part was ordered and I waited over a week when I informed the company I would pay to have the order expedited for arrival in 3-4 days. And to top it all off, when the part arrived and a tech was finally scheduled to perform the install of the part it was not the right part and was promised I would receive a call from the office to discuss what would happen next. No, call and I had to call and then was told that my installation was modified by the original installer (not B Carlson). Never once was the term modified ever used during any of the onsite visits. They requested to speak wirh the original installation company and technical support. I never heard back from them. If they did not want to perform the service the least they could have done was call me back and tell me to find another company. Which by the way I did! No more B Carlson for me and hope this review will help other not to pay for service you don't get!

The pan of our water heater let go and dumped 40 gallons of water on the floor below. B Carlson and their technician Tony did a great job keeping us informed during the entire process. Tony was professional, knowledgeable, responsive, easy to work with and friendly. As scheduling shifted around trying to get the problem resolved and the tank replaced we were kept informed by the office group. We were most pleased and appreciated the help. A new tank was installed, the job was clean and done efficiently.

The plumber who usually is dispatched is definitely more than a plumber:
• Great representative of the company – polite, considerate and trustworthy.
• Smart, with a comprehensive knowledge of plumbing – what the customer needs now and in the future – and probably doesn’t need.
• Quickly identifies problems and explains them understandably.
• Extensive knowledge and experience with a broad overview of a project together with great attention to detail.
• Thorough and tenacious.
• Works well with everyone.

So yes, I’m a very satisfied customer – with him and others in your company.

My A/C quit working a few days after a Home Depot contractor came out to perform a tuneup on my system. I called B. Carlson rather than throw good money after bad and I am glad I did. The response was fast and the work professional. That was over two weeks ago and the system is still working fine. From Paula in customer service to technician Ben Dudley the service was outstanding. These folks truly are professionals.

Mr. Joseph Sanchez did a thorough job servicing our HVAC system and shutting down our swamp cooler for the winter. He always answers our questions courteously and professionally and he’s familiar with our system. Much appreciation for his input.

Tony was our tech and I would recommend him. He was polite and explained things well, was professional and did a thorough job. We had B. Carlson out to inspect our boiler before winter. We were happy with our experience.

Professional, experienced, dedicated, well-informed about industry standards, codes, and energy efficiency. Their sales staff are willing to teach consumers the information needed to make informed decisions. That also includes a complete and thorough evaluation of your home and financing options. They also teach how to operate everything once it's installed, give updates as they work, and leave the areas clean.
The entire staff, from the office to the field, are pleasant, available, and informative. We are exceptionally pleased with the entire experience

The flange for the toilet needed to be replaced because it broke and toilet was leaking where it meets the floor. The flange was probably the original with the home thus requiring more retrofitting to install new flange.

Everything was taken care of.

The Carlson team was fabulous. From the professionals who first helped us decide what would work to the Mechanical and Electrical team who made it happen, they were first rate, on time, clean in their work, personable, helpful, determined to create customer delight, friendly, knowledgeable, and always ready to explain what they were doing or how to make something work. The leads for each of the install teams were obviously experts with lots of experience and their assistants were far more than assistants. It was clear that they'd been well trained by the lead and didn't miss a beat in supporting each expert step the lead took. They were all very smooth and efficient. I never saw anyone who wasn't busy all the time. On top of that, they were all flexible and interested in how we wanted the end product to work and what we wanted it to look like. If you have to have people working all over your house (which can be stressful in the best of cases), these are the guys you want! We purchased several units. So if you want to be cool and know you'll be backed up with high quality products and excellent service, B Carlson is the company to contact. We opted for the reasonably priced maintenance plan which means that these wizards will be back every 6 months to make sure that we're set for the next season and everything is working as it should be. We are delighted and have no doubt we'll continue to be delighted. (By the way, several of Carlson's competitors told us, because of our weird configuration, that the solution we were looking for was impossible. Well....it wasn't. Not with Carlson!)

Excellent service with very professional and knowledgeable technicians.

Alex and his partner did a wonderful job, they were professional, clean and did a great job explaining everything to me. I would recommend them to all of my friends and family.

I had an intermittent issue that included a pressure switch fault error code. (Furnace still working, just being cautious) I've been using B. Carlson for 15 years so I gave them a call. Their tech came out and said the switch was sticking and the capacitor on the inducer motor was reading low. He went to his van to get a quote. He came back a half hour later and the quote was $385 to replace the switch. ($38.20 on the internet, two tubes, two press on connections and one screw) I asked him to recheck his figures noting the average price for the switch. He came back with the same price but now said he had to replace the motor as he couldn't get the capacitor by itself. (I checked, the capacitor is available in town for $2.95)Cost to replace the motor..$850!!!! Average price on the net for a new Trane inducer motor, $93. I paid him is $80 diagnosis fee and kicked him out. I'll never call Carlson again.

Arrived on time and completed a thorough job. Great work!

The technician - Ben- showed up as scheduled & promptly went to work. Took extra time & effort to locate a missing fixture rather than our buying a new one. Identified a looming problem, advised me & gave me options. I opted to have BCarlson obtain the piece & deliver it & for Ben to install it. He cleaned pads, attached the water connections, installed the new pieces and then wrapped it up. He was thoroughly professional and courteous and personable thruout

After using Desert Suns for years, we gave up and called B Carlson. What a difference. To begin with, it was easy to get an estimate and plan a service appointment. The technician was knowledgable and very thorough. Edgar was able to extensively clean and revitalizes the poorly maintained equipment, suggesting options that we might also try. When one of the units was making noise, the staff arranged for Edgar to come back the very next morning to fix it up. Everything is running well now.
We are relieved to have professional and committed company to rely on. Wish we had started with B Carlson years ago. Now we know.

Terrence was friendly and informative. He confirmed my suspicion of the problem and described options with general costs. He also informed me on new cooling units and set up an appointment tent for one of the staff to come out and visit with me on options the following day.

We have used B Carlson for many years at our residence & small business. They are always courteous, timely and professional. Highly Recommended!

Christian was the nicest, most professional B Carlson employee I have ever had come to my house. We have used B Carlson for 8 years so I have met a few of these guys. Christian was superior! Thank you!!!!

We have used Carlson for years. They are prompt and I have not had to call them out again after a repair.

We had a failed kitchen faucet installed by Ryan and he did a terrific job. The next day Zachary installed a new water heater. He is such a good guy and worked tirelessly all day to fit the new appliance into an old home and have it to code. He did such a stellar job it's like a work of art. We are so happy with the results that we will call upon B, Carlson in the future for any more repairs, which, no doubt will arise. -Sukaro

B Carlson was recommended to us from a neighbor, so we got an estimate from them for a furnace fix and a/c upgrade (along with two other companies). They were one of the best priced along with having the best labor warranty. From start to finish, everything was completed with the highest level of detail. All of the workers were professional and friendly. On top of all this B Carlson helped us through a rebate we didn't know was available through PNM. There is absolutely nothing they can improve upon and I would recommend them to anyone.

P. S. We have had a while house a/c upgrade before with Daniel's, and the experience was not even close to being as good as this. Thank you B Carlson!

I love my new Furnace & AC system, as well as the whole house air filter and whole house humidifier you provided. Jeremy was extremely knowledgeable and helpful during the planning stages and David and his team were careful throughout the installation process and cut no corners. The equipment was expertly and cleanly installed, is working great, and looks great. Paula was very helpful as well. I appreciate everyone's assistance and support.

They converted my cooling system to refrigerated air in 2014. Very professional.

B. Carlson Heating, Air Conditioning & Plumbing did an amazing job providing me with various proposals to consider all of my options (Salesperson was Jeremy Larson). They were fabulous at installing my new refrigerated air, furnace, air purification, humidifier system. They were the utmost professional and clean. They cleaned the jobsite after each day of install. (David and his crew were the installers) They kept me posted every step of the way. Quality Control stopped by the jobsite to check the status of the install. She was also very professional and kind. B. Carlson's also scheduled the final inspection to accommodate my schedule. I would highly recommend B. Carlson Heating, Air Conditioning & Plumbing over ANY and every HVAC company in Albuquerque!!!!! By far better than the best!!!!!

Excellent customer service. They put me through to an emergency plumber out of normal office hours and I had someone at my house (which is up in the East Mountains) within 2 hrs.
Tony was the utmost professional. He talked me through the issue and we discussed ways in which to fix it. Tony didn’t only offer a quick fix to stop the leak but also offered to fix the rest of the piping in that area so it was up to code.
I would highly recommend Tony. Professional, high quality worker and very nice and approachable individual who made me feel at ease.

Mario and J.J. did an excellent job pricing and installing a new mini-split AC system for our home. They were extremely friendly, responsive, accommodating, and did beautiful work. We have always had excellent service from Carlson and this was no exception.

Tony was courteous and thorough. He located the issue and found that the installer messed up. He removed the piece the installer forgot to take off, put on a new worm gear clamp and tested it 3 yimes to be sure it didnt leak. perfect.. no more leak! Thank you Tony for explaining what was wrong and for making it right. I can finally use my new dishwasher without checking when it drains for leak under my sink!! N.K.

6/18/21 Update: Kathy Armstrong, Service Manager, reached out to me and apologized for the situation and covered the cost of the initial service call over 1 year ago! She was great to work with and I'm happy to change my review from 2 stars to 5 stars. Thank you Kathy and B Carlson!

*****************************
Old Review Below

Tony, the plumbing technician, was great!

But $450 to replace a $20 part (new relief valve on gas water heater)...really B Carlson!?

We've been a very happy B. Carlson customer since 2005, but never had the need to use their emergency after-hours service until this past Saturday when our A/C failed to hold temperature on one of the hottest days of the year. Our Preferred Service Agreement really paid off. I called and reached someone in under 3 minutes. The dispatcher said someone would call in 10 minutes. Less than 10 minutes later Ben, one of their senior techs, called me back and arrived in less than 30 minutes. After checking things inside the house and then working on the system up on the (hot) roof for about 90 minutes, we were back up and running in time for our company to arrive for a one-week visit. I am thrilled at the speediness and quality of the service that Ben and B. Carlson provided to us.

Pete is the best service technician with fantastic customer service. He really cares about his customers.

B Carlson technician was professional and troubleshot my relatively obscure boiler. Had it fixed and functional within 4 hours. Considering the troubles I have had with other companies and this boiler this was by far the best service experience I have had in this regard.

I want to thank the B Carlson staff for your excellent service and the constant “can do” approach to satisfying customer needs. I have always been pleased with the service I received at B Carlson. Over the past couple of weeks, Jeremy went above and beyond with his professionalism to get to the root of the issue which exceeded my expectations. I had an opportunity to deal with customer service and each time the employees Kris, Kathy and Ashlyn were so polite and always follow up with any concerns I made have had.

On May 14th, we had a new unit installed. Diego and Diago where on time and so professional. They addressed any concern I had and made sure to follow up with their office. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. I would recommend B Carlson

Pete, is great he is very knowledgeable we are very happy to have him come out and service our unit.

I have a service agreement with B.Carlson. They come out twice a year and check my HVAC and heating system. I have been using them for years and love the service they provide. They keep my systems clean and running at top performance. I believe in being pro-active in mataining, not having to react to unit not working at a bad time. I feel the the service agreement is a great value and peace of mind. Christian is awesome, he came by today and did a thorough cleaning of my HVAC. He did a thorough check-up to make sure all of the units numbers were in line with specs. I know keeping them clean will save us from costly repairs down the road and keep them running efficiently. I also really appreciate the front office staff. Kris called earlier in the year to renew my service contract. Ashelyn, calls to set up my appointments in advance and then the day before as a reminder. They both are extremely friendly, knowledgeable and professional. Christian called to let me know he was on the way and was on time. Now I can sit back and relax knowing our cooling comfort is good to go for the rest of this season and the next. Thanks Christian, Ashelyn, Kris and team B. Carlson.

I was pleased with the service provided. Andres was very professional and answered all of my questions.

We hired B Carlson to fix a broken shower cartridge and handle as well as chase down the cause of, and fix, having no cold water in the house.

Tony, the plumber, was great. Very friendly and did a great job.

I'm giving 4 stars instead of 5 for two reasons.

1) the scheduler didn't provide enough time for the plumber to complete both tasks when he came out, so we were left in the lurch for four more days until he could come back, and

2) when we set up the appointment we asked to replace the broken shower handle. Being a new homeowner I wasnt knowledgeable on the order of operations of things and they never informed me we needed to buy that part ourselves and have it ready for the appointment. So we still don't have a handle on the shower, but at least it's no longer leaking and we have our cold water again!

2.5) Their copy-paste response to this review (below) is not only ingenuine, it's also just flat inaccurate.

Great service!

Alex and team member were hard-working and professional. Together they met all my install and set up needs. Thank you

Good people to work with. Crew did an excellent job replacing my air conditioner.

My experience with B Carlson has been nothing but positive! They have been to my house twice in the last week for two completely separate issues and they will not try to sell you on something you don’t need. I have saved hundreds using them and they don’t sacrifice quality but still provide the best pricing I have found. Request Joe! He is friendly and extremely knowledgeable.

Tony & Greg did a great job! They showed up when expected, completed the work efficiently, and left the space clean.

I received a service time frame of 9-12 on a Monday so I had to take the morning off. They called at 8:53 and I didn't answer because I was in another part of the house and didn't hear my phone. When I returned the call at 9:20 I was told I would have to reschedule since I didn't answer my phone. No one attempted to call back or actually come to the house and knock on the door.

One of our HVAC units wasn't working. Carlson fixed it. Rafael Saavedra quickly diagnosed the failed motor, found and installed the replacement, and then offered and completed the inspection and maintenance on that unit and the other 2 hvac units. His work was speedy ans superb. Thank you!!

I had a personal recommendation for bCarlson and am very happy with the way I was treated by everyone. Mario was very helpful and wasn’t rushing me with my decision which I really appreciated and Alex and Alejandro did an excellent job installing my new unit. Paula in the office was also awesome. Thank you all!

The tech did a great job! Quick and courteous. Very helpful in answering my questions.

So far so good. My application and resume were viewed for employment and now I have a interview and appointment date and time. May the Lord answer a prayer and get me hired on.

Jeremy and Alex were professional, knowledge and concerned about doing a good job. My husband and I had a very good experience with B Carlson. Highly recommend

Tony arrived on time and was very professional. He resolved the problem quickly.

New compressor and coils installed. Job done efficiently.

The team at B. Carlson was fantastic! My AC went out and they were able to get me up a running the same day. Jenny took my call and Ben the tech did an amazing job troubleshooting the issue. I highly recommend using them.

Tony the technician came to service my tankless water heater. I called two plumbers before him and they couldn't figure it out. Very knowledgeable about the tankless system, fixed it no problem! I highly recommend.

Everything was going pretty good until the quote hit. More than double ALL other quotes. 30k isn’t it even remotely close to a reasonable price for a small house conversion. Didn’t want to leave a negative review. But wow. Double the price. Blew me away.

I have been hiring this company for several years for cooler/heater seasonal conversion, and have always been pleased. I just had my old rusted swamp cooler replaced/upgraded to one of much better design. As always, the people at B Carlson were prompt, polite, professional, knowledgeable, and a joy to work with.

Over the weekend my home furnace went out. It was freezing! Today Sean from B.Carlson came out and fixed the issues at hand. My home is comfortable and feeling delightfully warm! So thankful for the courtesy, professionalism and knowledgeable service by Sean. He explained the process of what work was required to get my furnace up and running, I appreciate being explained each step of the way! B. Carlson is the way to go! Great employee Sean! I will continue using this company!!!!

Also- over the summer 2018, a few months ago, my swamp cooler died after 17years. I decided to replace the system and purchase a Master Cool system. Best decision! I set up the installation with representatives Mario Martinez. He explained my options for home cooling systems very throughly. Alex and Alejandro installation specialists were also amazing. Very professional and courteous. During the hot summer my children and I, enjoyed the cool air in our home! Thank you so much, all around this company is wonderful! Great employees, quality products and reasonable prices!

The technician, Raphael, was very courteous both on the phone as well as in person. He efficiently and quickly diagnosed the problem with our HVAC unit and explained it in a manner that I understood. His pleasant demeanor is commendable.

I was pleased with the customer service I received from the initial call to schedule a service call, to the technician Rafael who went above and beyond to repair my duct work that was leaking. He was very courteous and professional.

Joe was very attentive to our concerns. He politely explained everything to me in a elementary fashion. Very very pleased with his work

The Gentleman Pete that came to my house was very perfectional,nice customers service was great ,he knew everything that I needed was very helpful and would recommend them to anyone I had a previous heating and cooling done last year and they apparently did nothing that I paid the same amount on and I’m thankful there are honest people ,especially when someone like me does not know what is needed. Thank you Pete will reconmend for you to come back every year.

Gasket blew the toilet out snd B. Carlson was on it asap!

There aren't yet many HVAC firms here who are knowledgeable and staffed w trained personnel who can explain heat pumps yet. Heat pumps are an energy efficient and year-round ductless (and gas-free!) way to heat AND cool buildings. Carlson's crew was wonderful. From the first contact w a representative all the way through to the final inspection and invoicing, every member of the Carlson staff was professional, respectful, friendly, and knowledgeable. My questions, and I always have LOTS, were given prompt and thorough responses. They were always ready w helpful suggestions and ideas as the work progressed. I liked the firm I turned to for maintenance of my aging gas furnace and ANCIENT swamp cooler; I love the Carlson crew and I am totally enjoying the quiet and the clean, cool temperatures the new system has brought to my home just in time for a NM summer!

Tony was very professional. He was able to diagnose the problem quickly and fixed it efficiently and well.

Efficient repair of boiler system when starting up for the season.

Good scheduling process, good technician with lots of knowledge he was willing to share, but VERY expensive. My fix was pretty straight forward, took less than 30 minutes, technician used my ladder (I offered it to him) and it was almost $200. I think they had some wiggle room in how much they charged me and still keep the ability to make a profit. Expensive learning opportunity.

I would highly recommend B. Carlson for your heating and air-conditioning. They were professional, courteous, answered all my questions, were neat and tidy, and cleaned up after themselves every day. Mario, Dave and Chris - They are the BEST!!!!

From first call to technician visit - Courteous and friendly. Timely service. Feel confident in the work done.

Our heater stopped working so we called B Carlson to see if someone could come and take a look at it. They were able to send someone the next day. Dave was prompt and courteous. He figured out it was the ignitor and replaced it. He went through all the steps to ensure it was working properly. He made sure it was fixed before leaving. We definitely recommend using B Carlson and will be using them in the future.

My service tech was dispatched quickly. He did an initial diagnostic and called out master technician Terrence for a second opinion.
Courteous, understanding and knowledgeable, Terrence quickly found an incorrectly installed part that he suspected was the culprit. He laid out my options to me, noting all factors in play, the 10 year old system, the strain on the system from improper installation, and other potential problems around not replacing the whole system. He showed me how to save money by using the service contract going forward.

Terrence got me a quick call from the office quoting me the flat rate repair. The sales rep Jeremy was called out to quote me a replacement system if required. The next day Terrence came out, replaced the part along with the servicing of the line and it fired up right away, cooling my house down faster than it had ever done in my 4 years of owning the house.

Thank you B. Carlson and especially a big thanks to Terrence. The definition of professional service is carried and upheld by your outstanding people representing you in our homes. I'm looking forward to my fall service!

I have been using B Carlson for my heating, air conditioning and plumbing needs for nearly 20 years. I have always been VERY impressed with the quality of the service that they have provided. I have never had a concern about their work in twenty years. Recently, I needed to have a water heater replaced in my home and several other services performed very quickly given the impending sale of my home. The staff worked very hard to assure that all of the work was done ASAP for me so I could have all of the work done by closing.
My only suggestion would be to reduce the mark-up on charges for parts as this can be substantial.
I highly recommend this great company to you!

Professional

What a great experience during an other than terrible time. returned from a 90 day trip to find the A/C not working, called at a very busy time of year late in the evening, Kathy got us on the schedule for first thing the next morning. Alex was there first thing, quick diagnosis, equally quick repair, recharged unit, working great. Alex took the time to explain the system and the required repairs in such a fashion that even an Old Retired Aircraft Mechanic could understand. I can't commend Kathy and Alex enough for the OUTSTANDING job they completed this day. They will be my go to team for all future HVAC and Plumbing needs...

Ben was outstanding very professional and I have nothing but the highest praise for everything that was explained other than that I know we'll be doing business shortly and I would recommend the company to anyone I know

Our annual winter maintenance service by Alex and Alejandro was prompt, courteous, and thorough

Excellent service. The technician, Rafael, showed up right on time. He promptly began the job & explained the new parts & materials needed along with cost. He completed the job in good time & reviewed the charges with me. Good job!

John Barner, came Friday to repair my boiler that had been down for a couple of weeks, I had another company place a part , and didn't work,but I did not call them back for repairs..John was very knowledgeable and professional-explained to me how a boiler worked...and repaired the boiler...also gave me some insight on your service agreement and boiler treatment which I will utilize...I also want to thank the staff/ladies for appt. and call back -VERY NICE....keep up the great work..B. Carlson I will call for repairs and service.....Thank You -to John and your staff-Have a wonderful day........Much Appreciated....

I've been a customer of B. Carlson for the last 12 years. I had the preferred service agreement with them, gladly paying for the peace of mind.

This used to be a locally owned company. They just got bought out by someone in Texas.

And this year they jacked the cost up 30% without telling me. I didn't find out until the service technician was done with the service.

That's absolutely ridiculous. Time for a new company to do my annual maintenance.

Find someone local.

Just now had my cooler replaced. Everyone was polite, professional, and very efficient. They were here when they said they would be and completed it in an amazingly short time.

Daniel was very thorough taking time to look over our radiant heating system to ensure it is working properly. Very polite and informative.

Ben and Christian came to my home to shut down my two new Breezair coolers, inspect my two furnaces and get them running for the winter. These gentlemen were a joy to have working in my home… they were friendly, patient, personable, respectful and conscientious, taking the time to explain everything to me. They had no issue with my watching as they worked so I could understand what they were doing. I am a fairly new customer with B.Carlson and I have continued to have a great experience starting with the purchase and installation of the Breezair units and now with the winter shutdown/start up. Thank you Ben and Christian!

Great place to work. B Carlson has the family feel that I am looking for.

The experience with B Carlson was good all the way around. The sales representative was knowledgeable, professional and met all appointments as well as easy to contact. The technician staff that did the work arrived on time, completed the project on schedule, conducted themselves professionally and cleaned up during a upon completion.

Excellent service from Christian!!! Great staff arrived as promised! Thank you B Carlson.

Very well run business

Had the hot water heater flushed. Joel was awesome; friendly, thorough, patiently answered questions, told us everything he was doing & why in the entire process.

Technician knowledgeable and professional

Company responded quickly to our request. Technician arrived at the scheduled time, immediately identified and corrected our problem then with my permission recharged the system and verified its correct operation. Andres was thoroughly professional, helpful and open to questions. His explanations were thorough and understandable, he used no jargon that some folks use when answering customer's questions. I was also impressed with the condition of his vehicle. A workman's vehicle tells me a lot about the type of workman I am dealing with. Congratulations for a well run and well staffed company. Your company was positive and responsive to our needs, from the ladies in the office to the field technician. I will be pleased to recommend your company to anyone who asks for a recommendation.

Very professional and knowledgeable. Outstanding customer service. They were at my house within a day of me calling. Thank you.

I noticed my water bill quadrupled in one month and also my neighbor noticed icing near his property so we figured it must be a pipe leaking. I called and they were able to get someone out in a couple days to diagnose the problem and recommended a copy to pinpoint the leak to avoid unnecessary damage to my property. Within a week, Tony repaired the leak and so far life is back to normal.

I am updating my review after a couple days and lowering the score because I am noticing some concerns regarding the work that may not be resolved for a couple months. After resuming normal water use I'm starting to hear knocking in my pipes again, so I'm not sure if the issue is resolved. I will have to see my next couple water bills to see if it goes back down to normal. I am calling to ensure that this work is guaranteed.

I would recommend anyone to price compare before making a decision. Prior to work being done, I was not aware of the cost of service and experienced sticker shock. After talking with my neighbor who is a plumber I have learned an expensive lesson. The padding of my bill, which included over $1000 charge for a two man job was totally ridiculous. This is a word of warning.

B. Carlson installed a new heating system in my home when no other vendor could offer a solution. The installation technicians could not have been more professional. This experience is the reason they've been NM's best for decades.

Mario was top notch and worked very hard and was very professional and nice to us. He went above and beyond to make sure we were satisfied and well taking care of always. Also what we got was a new swamp cooler, Master cooler . Can't wait to use it.

Complete repipe of old home

B Carlson is consistently professional, timely, and outstanding in customer service. Your service people are friendly and helpful. They go out of their way to save me money and time. I’ve used them for years and recommend them highly. I know I can trust this company and all of the services they provide. I can’t imagine going anywhere else.

I dealt with Kris (on the phone) and Joe (repair man) and both people were amazingly helpful and happy and a joy to deal with. They made an otherwise awful situation (no heat) tolerable. Joe fixed my issue and then loved on my dogs before he left. I highly recommend B. Carlson!

Ugh 97 degrees outside and my A/C was blowing warm air. I called B. Carlson and an experienced technician, Christian, came out the next day and fixed it within about 10 minutes. He made a video of what was wrong with my swamp cooler so I could understand what was going on. I'd had two other companies look at it and he was the first who fixed it. Great customer service and rapid response. Thanks Christian!

Manuel and Omar did an amazing job with the install. Went over everything once the install was done and I am already feeling the cool air in the house. Thank you guys so much!! 100% made the right choice with B Carlson.

B CARLSON gave me a quote of $1795 to put in a swamp cooler damper. charged me a service fee of $80 for the tech to take a photo of my swamp cooler to his supervisor to give me a outrageous quote!!! TLC did the job for $300. Carlson is a total rip off!!!

B. CARLSON REVIEW
*****
A number of years ago, we had a very good experience with B. Carlson installing a HVAC system in our new home addition. Now our next project involved two new HVAC systems to up-grade our old original systems in the house. Mario Martinez came thru with recommendations regarding our project. He listened to our needs/wants, answered all of our questions and instilled confidence in our decision. Then Alex and Alejandro made it happen. Installation went smoothly, explanations along the way gave us a good feeling. These guys were really great – a pleasure to work with. On the electrical side, Eco’s team of Richard and Dominic did a superb job taking great care as to appearance and function. Then there was the friendly voice of Chris on the other end of the phone line giving us schedules and again answered questions. We know that there were behind the scene staff that also helped to make our project work. The Carlson team – and they truly are a team – made a fairly large & complex project seem like a “family affair” without the hand wringing and ulcers.

Many Thanks and Kudos to All,

Howard and Marsha Seltzer

Dear B Carlson crew,
I am writing to thank you for your quick response to some minor plumbing repairs I needed at my home. I am very grateful that Tony helped me with my after hours emergency, especially when I was not a customer of you previously. Tony was very professional and quoted me the price before stating. He also explained what his plan was to fix the issue every step of the way. I will most certainly be calling B Carlson from now on and will be spreading the word of your honesty and integrity, two qualities hard to find these days. I was very impressed.

V/R
Roger E

Overall very positive experience. Chris, the person who fielded my initial call, was professional, personable, and welcoming. Ben, our tech, was timely, informative, and efficient. A bit pricier that I expected but great experience overall.

Tony & Greg were professional & efficient in correctly diagnosing & fixing a problem with our shower.

In 2003, Carlson HACP installed a new Criterion 2 into an older house I am still living in. I have never had to have it repaired and never had anyone else come in to maintain the unit....In the early morning hours the unit would not kick in and I was freezing. I called and Carlson's sent over a tech mid afternoon ..Mr. Saavedra professionally found the problem, repaired, cleaned the unit and monitored for carbon monoxide... it was good to go. He was also kind enough to instruct me on choosing a better filter, the need for maintance during particular seasons, and to be thinking of changing out the unit...it has been almost 20 yrs. LOL I am totally grateful for the Carlson team to understand my dilemna and sending a tech quickly, instead of having to wait days and cold nights for an available tech during this cold season....Thank you for the blessing you have given this old lady and checking up the next day to see that all went well with the unit . BAM albuq., NM

Hello Everyone,

Our install was exceptional both in terms of scheduling and equipment setup. However, the service is even more impressive, my request was promptly and efficiently handle. Finally, the Carlson technicians are absolute professionals which I appreciate because the access to my family.

Special Thanks to Terrence/Install and Sales Personnel

Sean with B. Carlson fixed my heater today and he did a wonderful and thorough job in explaining what the problem was. He also explained what type of filter I need to use as I had been using a filter that caused my central heat/air system to work much harder than it was supposed to. Sean also fixed my a/c this past summer and I was very impressed with his timely arrival, his professionalism and how well he explained what had happened to my unit!

We had a pipe leak right below ground level that was difficult to get to. We called B Carlson, and they were able to squeeze us in that day. Ryan came out and had it fixed quickly. He was friendly and professional, and was very knowledgeable. He was able to get through the foundation without creating a huge mess, and made quick work of the repair. We were very happy with his work.

The Carlson teams are the best! A big shout out to Jeremy, Ashlyn, Dario, Nolan, and Manuel. All very professional and truly a great experience. The office is in the comfort of a new Breezair with the help from Carlson's. Thank you guy's!

They installed two heat pumps and then one mini-splint. Very happy with their work. They have maintained the equipment also. I absolutely love the mini-split; there is no hot air in ductwork to blow in and it cools a room much better than anything with ducts.
Update: Our boiler stopped working and Tony and Greg fixed it and then did some maintenance on the system. Very professional and conscientious.

They were wonderful! Our thermostat broke and they came the same day. The guy fixed it right away and was on his way our in no time! He was very knowledgeable, friendly and helpful 😊wish I could give 20 stars!!

I have a service contract with B. Carlson to check our boiler and air conditioners every 6 months because I trust them to take good care of them. They have always been worthy of my trust.

In early June 2016, I decided to go ahead and do a big plumbing work recommended in the previous year.. John, plumber/technician spent a full day and two part days and completed the job. Excellent!! He was not only efficient and did a great job, but also was so personable and easy to work with. He answered every question I had in the way I understood. Although I have been with Carlson for 20 years or more for heating/cooling work, this is the first plumbing job I had done by the company. From now on I will call John if I have any plumbing problems. I recommend him highly.

Had a disgruntled service person. Unlike most techs he went out of his way to soil the carpet by the furnace cupboard. He damaged the wall around the air intake opening. He sprayed rusty water from the water heater on the ceiling. Was at the house until midnight. Although he was fired the company did not send a letter of apology or offer any kind of compensation. Had been a steady customer for years and was shocked at their lack of reaction to that treatment.

Very good experience with this company today. The tech, Rafael was awesome. The receptionist/scheduler was great too. Will be needing a complete furnace/ac replacement soon...and, assuming their bid is competitive, they will definitely be a top contender.

Very good service

Service professionals are always polite, kind and courteous during our interactions.

Jeremy (manager) and Alex (install supervisior) were courteous, punctual, knowledgeable, and very kind. They explained everything to me. Jeremy helped with PMN paperwork needed for rebates and Alex and Nolan did a superb job with the installation. B Carlson is very lucky to have them. I am so glad that I entrusted this job to their care. I am very happy with our new Coleman Heating and cooling system. I highly recommend B. Carlson to anyone for heating cooling and plumbing work.

Replace shut off valve and install dishwasher

Christian came out to help with my HVAC system on Nov 29, 2021. He provided annual maintenance on the system but was also able to quickly assess the problem that I’ve been having with the heating—-evidently it was an intermittent gas valve issue. One of the hardest problems to detect is anything intermittent and the fact that he diagnosed it so quickly speaks volumes about his technical abilities. I’ve also greatly enjoyed speaking with your receptionist Kris.who is an absolute joy and frankly is another reason I love your company. I might invite Kris to Christmas dinner!! Thanks again, Jenny Monnheimer

Fixed my AC quickly and efficiently in a very hot summer day. The technician Mr. Jordan is a kind, polite professional with good knowledge of AC system. My neighbor also have good comments of this company.

Excellent and on-time installation. Alex is an excellent technician. All work was profesionally done.

Technician prompt, efficient and got job done

Shutdown furnace, set up A/C.
Technician was on time, knowledgeable, organized and very friendly.
Excellent service.

Tony was very professional and polite. Cleaned up after the job was done.

We work with B. Carlson on both a personal and professional level. Service at our office was superb. The technician explained our options, did the work we requested in a timely manner for a reasonable price. He saved the quote for additional work we need so when we are ready we can call to have it done. We know when we refer our customers they will get the same great level of service. Teresa Doyle.

Had a rough series of experiences over the last week. They seem really focused on trying to sell a long-term service contract, even after a year of me telling them no, and stop asking. My wife took a half day off work to meet the plumber - and I spoke directly with the plumber in the morning, but because I didn't answer my cell phone when their office called, they refused to send him out. Apparently, according to them, I am the first person who hasn't been able to answer the phone right away when they call (I guess they have no customers from the base, Sandia Labs, medical, or legal professions). When the plumber did show up, finally, after hours and after I called them, he did not have the necessary parts (even a basic angle stop valve to shut off a leaking toilet) to complete the job. I like the individual plumbers, but their office staff needs to get its act sorted out. I will never do business with them again.