Just got out of a steamy shower. As ordinary as this may seem to some, for me, it was a Christmas Eve miracle. Since last Saturday (and for nearly a week beforehand), my hot water heater has been completely out of commission. This heater is exactly a year old, but I've had nothing but difficulties with it ever since I got it, and the contractor who installed it has refused to take responsibility for any of the issues. Desperate, I remembered Las Vegas Plumbing from work they did for me over a decade ago and gave them a call. Jeff answered my Saturday afternoon call and came by first thing on Sunday to work around my busy schedule. It was Sunday, so he couldn't acquire the part he needed to fix it, but he insisted that someone come out again the following day, and they came right when I got off work. Similar qualities may be found in the other technician, Shane. Once he got it working again, he saw that the gas pressure was low everywhere—not just the water heater. He gave me PGW's contact info so that someone could come out and fix it. He even checked in with me the following day to see if PGW had shown up. Read on to find out how delighted the PGW supervisor was with Shane's diagnosis. My stove and heater were running better than ever after three teams of PGW workers installed a new gas line, but despite the restored gas pressure, the water heater's pilot remained inoperable. After finishing his work for the day, Shane came straight to the house and took apart the fuel valve (gas valve?) on the day before Thanksgiving, when he could have easily brushed it off. He realized the back half was defective and swapped it out with a backup he always carries around just in case. He also put up a complimentary carbon monoxide detector. To me, he is the plumbing equivalent of Superman, and I will be eternally grateful to him. Because of him, I get to take a nice, hot shower and wash the dishes so that I may finish preparing the Thanksgiving meal. I have no doubt that between Shane and Zack, Goodman Plumbing is the best contractor of its kind in Philadelphia and that they have earned my family's and my undying loyalty.